P I C S Investment Company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because the company is lying"Without a sample of what he is receiving..." the company saysThis is a lieAARP has NEVER ONCE asked for a sampleI would provide it.Further, I have emailed [email protected] to follow up, yet Hilary L [redacted] does not respondThe company is lying.I still have at least one piece of mail from this horrible wasteful companyIf they actually wanted to discuss the trash they are sending me, they could haveI have emailed and they do not respond.Moreover, this is NOT GENERIC MAIL and it is SPECIFICALLY ADDRESSED to my wife, as discussed many times when I try to cancel this crap[redacted] **Falling Waters, WV ***-***That's the addressMake it stopJust make it stopI am fed up with this company's inability or unwillingness to make something so simple stopThe back of the envelope says "please recycle"I'm asking them to PLEASE STOP THE WASTE Regards, [redacted]

[redacted] This is in response to the complaint of [redacted] that was filed with your office on April 21, The complaint regards an unwanted AARP invoice received by his wife, [redacted] I have investigated the case and will share my findings and actions taken.Our records show someone purporting to be [redacted] visited the following website at, [redacted] , and responded to an AARP advertisement by clicking the option to receive membership information and an invoice The individual made this request from [redacted] ***We apologize for any aggravation this invoice may have caused.Upon receipt of this inquiry, the invoice was deleted, on May 11, Regrettably, we cannot recall any invoices already in progress, and ask that you please allow 4-weeks for this change to take full effect Should you have questions or receive additional invoices after June 23, 2017, please contact me directly and I will be glad to assist you further I can be reached via email at, [redacted] or if more convenient, by mail to my attention, [redacted] ** [redacted] *We would like to thank you again for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely, Hilary L [redacted] *

September 13, [redacted] Revdex.com of Metro Washington DC and Eastern PennsylvaniaK Street, NW, 10th FloorWashington, DC 20005RE: [redacted] ***, Complaint # [redacted] Dear [redacted] :We are in receipt of your letter dated, 8/26/2016, regarding Complaint # [redacted] , from ** [redacted] *** [redacted] cancelled her AARP membership after learning that automobile road service was not included in her AARP MembershipShe requested a refund of her $payment which was returned to her [redacted] credit card on 8/26/I have investigated this matter and welcome the opportunity to respond.First, we want to apologize for the service [redacted] received via AARP's toll-free customer service number AARP's Member Relationship Associates receive extensive training, not only in how to handle member requests, but also in telephone etiquette We find it is distressing to us when we learn that a member -indeed, any caller - has received less than stellar treatment We have forwarded your feedback to the appropriate manager for their action.According to our records, [redacted] ***’s last $renewal payment, for her membership (# [redacted] ), was received on 12/23/2015, and charged to her [redacted] credit card, ending in *** Regrettably, in August 2016, upon learning that AARP membership did not include Road-Side auto assistance, [redacted] cancelled her membership [redacted] was told that because her payment was made to a credit card, the refund had to go back to that [redacted] account On 8/26/2016, a refund was sent to the [redacted] credit card, ending in ***, used to pay this membership [redacted] ***’s complaint states that the [redacted] card ending in [redacted] was expired and she had no intention to renew it On 9/13/2016, a manual refund was initiated and a check, for $16.00, is being sent to the address we have on file: [redacted] **., Chicago, IL ***The check should be received within 3-weeks.Hopefully, the [redacted] 's will continue their membership and as a way of apologizing for the inconvenience and aggravation experienced, I am prepared to reinstate their membership with a complimentary 12-months added to their membershipShould you or [redacted] have further questions or concerns, please contact me directly and I will be glad to offer further assistance I can be reached via email at, [email protected], or through the mail at, AARP, [redacted] , Washington, DC ***; Attention: Hilary L***.Thank you again for bringing this matter to our attentionWe hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.Sincerely, Hilary L [redacted] Member Communications Ombudsman

[redacted] This is in response to the complaint of [redacted] that was filed with your office on 5/18/The complaint regards an unwanted AARP invoices received by [redacted] *** I have investigated the case and will share my findings.According to our records, [redacted] membership [redacted] expired on 7/31/and she is not a current member of AARP However, on 2/9/2017, someone purporting to be [redacted] visited the following website at, [redacted] and responded to an AARP advertisement by clicking the option to receive membership information and an invoice The individual made this request from IP address [redacted] We apologize for any aggravation the invoice may have caused.Upon receipt of this inquiry, the invoice was deleted, on 5/24/Regrettably, we cannot recall any invoices already in progress, and ask that you please allow 4-weeks for this change to take full effect I have also removed [redacted] name from receiving further notices from AARP.Please know it is never our intention to deceive or take advantage of our members, or indeed any others who we may contactAlso, it is the Association's long-standing policy to refund membership fees to members who renew in error Additionally, when an account receives more than two advance payments, a refund is automatically generated Should you have questions or receive additional invoices after 7/5/17, please contact me directly and I will be glad to assist you further I can be reached via email at, [redacted] or if more convenient, by mail to my attention, [redacted] ** [redacted] *We would like to thank you again for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely, Hilary L [redacted]

October 16, 2017Revdex.com of Metro Washington DC &Eastern Pennsylvania (Washington, DC)Revdex.comRe: [redacted] ID: [redacted] This letter is in response to a recent complaint to the Revdex.com, filed by Ms [redacted] This complaint is regarding unwanted telephone calls and mailings from AARPWe are so sorry for any aggravation these calls and mailings have caused and have looked into Ms [redacted] ’s inquiryOn 9/28/2017, Ms [redacted] ’s account was updated so that she would no longer receive phone calls and other solicitations from AARPMs [redacted] ’s request was also shared with our service providers and her name was removed from receiving further offerings from themWe understand Ms [redacted] was previously advised of the following;Any mailings already in progress cannot be recalledWe ask our mail recipients to please allow weeks for this request to take full effect We know weeks sounds like an inordinate amount of time to stop mailings, but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providersWhile we are able to suppress our own mailings quickly, our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month For this reason it may take a provider up to twelve weeks to delete mailings to a particular address.Unfortunately, as it relates to mailings, weeks is the allotted time our providers have to resolve this requestI also understand from this complaint Ms [redacted] has received calls from UnitedHealthcareIf Ms [redacted] is able to provide the phone numbers for these calls I would be more than happy to escalate this complaint directly to UnitedHealthcare for their review and assistance with removing her phone number from their listsShould Ms [redacted] receive phone or mail solicitations after weeks, she is more than welcome to contact me directly and I will be glad to assist her further Please be sure to include a copy of the mailing, as each notice has specific codes that will help me suppress her name and address more effectively I can be reached via email, at, [redacted] , or through the mail at: AARP Services Inc., Member Relations, [redacted] St, NW, Washington, DC 20004, Attention: Jazmine C***.Historically, AARP’s membership list has been guarded with careAARP takes seriously its responsibility to keep our members’ personal information confidentialWe neither sell nor rent any personal information of our members or registered users of our website to telemarketers, mailing list brokers, or any other companies that are not offering AARP-endorsed services or benefitsHowever, we may occasionally engage in “list exchanges” in which personal member data will be shared with selected and approved nonprofit organizationsWe are committed to protecting Ms [redacted] ’s privacy and want to make sure that she understands how her membership information is used We also want Ms [redacted] to be aware that she has choices about how we use her information See AARP's privacy policy posted on AARP's official web site: www.aarp.org/privacy.Specifically, Ms [redacted] asked if AARP provides an opt-out election on our membership application AARP provides opt-out information on all of our communication, which includes a toll-free customer service number (###-###-####) and an email address at ( [redacted] )If members choose to opt out while processing their application, they may call our customer service number and a representative will be happy to process their membership over the phone and include suppressions at that time.Please be assured that Ms [redacted] ’s feedback on how we may improve our program is appreciatedI have shared her suggestions with our Membership Department so that they can better understand what is important to our members, make future adjustments to our processes as appropriate and continue to meet the needs of our members Thank you for bringing this issue to our attentionSincerely,Jazmine C***Member RelationsAARP Services, Inc [redacted] Street, NW Washington, DC

[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania K Street, NW, 10th Floor Washington, DC 20005Re: [redacted] ***-Complaint # [redacted] Dear [redacted] :This is in response to the complaint of [redacted] that was filed with your office on 4/21/The complaint regards an unwanted AARP invoice received by [redacted] *** I have investigated the case and will share my findings.Our records show someone purporting to be “ [redacted] ***” visited the following website at, www.QualityHealth.com, and responded to an AARP advertisement by clicking the option to receive membership information and an invoice The individual made this request from IP address on 2/1/We apologize for any aggravation this invoice may have caused.Upon receipt of this inquiry, the invoice was deleted, on 4/23/ Regrettably, we cannot recall any invoices already in progress, and ask that you please allow 4-weeks for this change to take full effect Should you have questions or receive additional invoices after 6/8/2017, please contact me directly and I will be glad to assist you further I can be reached via email at, [email protected], or if more convenient, by mail to my attention, Hilary L [redacted] at AARP, Member Communications Ombudsman, E Street, NW, Washington, DC We would like to thank you again for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely, Hilary L [redacted] Member Communications Ombudsman

August 3, Revdex.com of Metro Washington DC & Eastern Pennsylvania (Washington, DC) Better Business Bureau Re: [redacted] ID: [redacted] This letter is in response to a recent complaint to the Revdex.com, filed by Mrs [redacted] We are sorry to learn of Mrs [redacted] experience with [redacted] and we would be more than happy to offer assistance to have this issue addressedOn her behalf, we have escalated his complaint to the escalations team at [redacted] for their immediate attention and assistanceWhile we wish we could to assist more directly, as we are not the provider, we unfortunately cannot access their records to provide specific information on the status of her refundHowever, the escalations team will be happy to conduct a full investigation into the issue she has raised and will be reaching out to Mrs [redacted] directly to address her concernsPlease note, AARP will also stay abreast to this escalation until the issue has been resolved We would like to thank Mrs [redacted] for bringing her concerns to our attentionWe will also be using her feedback to work with the [redacted] to see what can be done to improve this situation Sincerely, Jazmine C [redacted] Member Relations AARP Services, Inc [redacted] Street, NW Washington, DC [redacted]

[redacted] Revdex.com of Metro Washington, DC and Eastern PA K Street, NW 10th Floor Washington, DC Re: [redacted] ***, ID # [redacted] Dear [redacted] : We are in receipt of your letter regarding [redacted] ***’s allegations that AARP rents and sells her contact information to third party vendors that send her unwanted mail despite her efforts to have the mailings stopped We have investigated this matter and welcome the opportunity to respond Historically, AARP’s membership list has been guarded with care AARP takes seriously its responsibility to keep our members’ personal information confidential We neither sell nor rent any personal information of our members or registered users of our website to telemarketers, mailing list brokers, or any other companies that are not offering AARP-endorsed services or benefits However, we may occasionally engage in “list exchanges” in which personal member data will be shared with selected nonprofit organizationsOur records show that the name of [redacted] and the following address were added to the suppression lists of AARP’s service providers on December 23, ( [redacted] ***, Tampa, FL ***) We are sorry to hear that [redacted] is still receiving mail Regrettably, we are hindered in our investigation by not having a copy of the mailings that she received, and not knowing which company sent her the mailings We ask that she please send either a copy of the mailings or the name of the company to my attention at AARP, Member Communications Ombudsman, E Street, NW, Washington, DC 20049, and it would be my pleasure to investigate this matter furtherOr if more convenient, she may send the requested information to my email address at [email protected] Thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Darlene G [redacted] Member Communications Ombudsman [email protected]

January 8, Revdex.com of Metro Washington, DC and Eastern PAK Street, NW 10th Floor Washington, DC Re: [redacted] , Complaint # [redacted] To Whom It May Concern: We are writing regarding the complaint of *** [redacted] that was filed with your office on January 1, and transferred to our office for handling alleging that she’s receiving membership billings without her consent We have investigated [redacted] concern and welcome the opportunity to resolve this matter Although [redacted] expressed that she and her husband have never belonged to AARP or authorized a membership bill from AARP, our system indicates that the billing invoice in question was created in the name of [redacted] on November 24, Our system also shows that the request was made on November 23, at 3:09pm from IP address [redacted] by someone purporting to be [redacted] who visited the following website, www[redacted] .com, and responded to an AARP advertisement by clicking the option to receive membership information and an invoice We apologize for any frustration or inconvenience this matter has caused As of today, we have removed the invoice from our system Regrettably, we cannot recall any invoices already in progress, and ask members to please allow 4- weeks for this change to take full effect If [redacted] should receive any billing notices after February 19, 2016, [redacted] may call me directly on (202) 434-and it would be my pleasure to assist her further If more convenient, she can also send the mailing via email at [email protected] or send it to the following address: AARP, Member Communications Ombudsman, E Street, NW, Washington, DC Thank you for bringing this matter to our attentionI hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Angelo [redacted] B***Member Communications [email protected]

October 9, [redacted] ** [redacted] *** [redacted] [redacted] *** [redacted] We are writing about the complaint of [redacted] that was filed originally with your office on September 28, and transferred to our office for handlingThe complaint is regarding [redacted] ’ concern that she receives renewal notices too far in advance pressuring her to renew and considers it as unethical business practices We have investigated her concern and welcome the opportunity to resolve this matterAARP sends a series of renewal notices as early as months providing members the option to renew at a time that is convenient for them and to offer our Early Bird Discount membership rates AARP’s policy is to refund membership fees to members who renew in error Additionally, when an account receives more than two advance payments, a refund is automatically generated for the member It’s never our intent to harass or deceive our members with unethical business practicesOur records indicate that [redacted] ’ membership account (# [redacted] ) is paid through April/Our system also shows that she contacted us on June 30, and September 5, via on-line asking that future membership invitations stop, and the request was fulfilled at that time We received another on-line communication from [redacted] on September7, to suppress all future mailings, and this request was also honored on the same date We ask that she please allow weeks for the suppression to take full effect However, ample time hasn’t been permitted for the completion of the process based on the date of member’s requestAs of today, October 9, 2017, I can assure you that the name of [redacted] and the following address have been added to all of AARP’s suppression files: [redacted] ** [redacted] We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers While we are able to suppress our own mailings very quickly, ending those of our providers takes longer Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month For this reason it may take a provider up to twelve weeks to delete mailings to a particular addressAARP also distributes “generic” promotional pieces that are sent out in mass mailings as part of AARP’s overall membership acquisition program These pieces are neither addressed to nor targeted to a particular person or household They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail, or inserted inside a subscription newspaper or catalog They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail, or inserted inside a subscription newspaper or catalogSince these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50+ household Although the language on some of these generic pieces has in the past included an offer to “Renew your membership,” we have since revised that to explicitly state “Join or renew.” If [redacted] should receive additional mailings after January 1, 2018, she may call me directly at ( [redacted] , and it would be my pleasure to assist her further We ask that she please have the mailing available, as each notice has specific codes that will help us suppress her name and address more effectively If more convenient, she may send an email to [redacted] or mail it to the following address: [redacted] ** [redacted] Again, we would like to thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely, Angelo SB [redacted] Member Communications Ombudsman

[redacted] Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K St NW, 10th Floor Washington, DC 20005- Re: [redacted] , ID # [redacted] Dear [redacted] : We are in receipt of your letter regarding [redacted] ’s claim that AARP offered a free Driver Safety course to veterans in 2014, but he was required to pay the $registration feeWe have investigated this matter and welcome the opportunity to respond AARP invites veterans to commit to safer driving by taking our Smart Driver course, and in the past, we have offered promotions to veterans who registerHowever, AARP did not offer any military promotions in 2014, and the course fee was $Our records show that [redacted] completed the course in November after paying $for his registration Member satisfaction is important to AARP, and it is our pleasure to refund [redacted] his $registration fee for any confusion that may have been caused on AARP’s part [redacted] can expect to receive his refund check within business days Thank you again for bringing this matter to our attentionWe hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Darlene G [redacted] Member Communications Ombudsman [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Tell us why hereRevdex.com of Metro Washington, DC and Eastern PAK Street, NW 10th FloorWashington, DC Re: [redacted] # [redacted] Dear Ms [redacted] :We are writing regarding the complaint of Ms [redacted] that was filed with your office on October 4, and transferred to our office for handling Ms [redacted] stated that she was unable to login to our website for multiple days We have investigated her concern and welcome the opportunity to resolve this matter.After researching this incident, we have found that Ms***’s email, [redacted] , was placed into a “held” status An email address is automatically placed in a “held” status if the email is returned or “bounced back” to AARP There are a few common reasons for an email “bounce back,” including a user’s mailbox exceeding maximum allowed storage, a user’s mailbox is full, disabled, or not accepting messages or a user account is over quota As of Friday, October 13, the held status on Ms***’s email address has been removed.We have unsuccessfully attempted to contact Ms [redacted] by phone on October and October to assist her in resolving this matter Additionally we have sent an email explaining what occurred and included steps to successfully log into the websiteIf Ms [redacted] should continue to have problems logging into the website, she may call me directly at ###-###-####, and it would be my pleasure to assist her further If more convenient, she may send an email to [redacted] or mail it to the following address: AARP, Member Communications Ombudsman, [redacted] Street, Washington, DC We would like to thank you for bringing this matter to our attention and trust that our actions will resolve this matter to Ms ***’s satisfaction Sincerely, Lauren A [redacted]

December 12, Mr [redacted] Revdex.com of Metro Washington, DC and Eastern PAK Street, NW 10th FloorWashington, DC Re: Complaint # [redacted] for [redacted] Dear Mr [redacted] : We are writing in response to the concerns of Ms [redacted] that were sent to your office on 12/7/and transferred to our office for handlingWe apologize for any aggravation this matter may have caused Ms [redacted] I have investigated the case and will explain my findingsI have listened to the 12/6/telephone call and reviewed Ms [redacted] ’ account record It appears that we did honor her request, and on 12/2/a 2-year term was added to her membership, # [redacted] On 12/6/2016, updated membership cards, indicating the new 12/31/paid through date, were processed and should arrive by 1/5/The cards are being sent to the address we have on file: [redacted] Pkwy, McDonough, GA In the interim, you may also print a copy of your membership card online at, [redacted] For information on where you can use your card or check your AARP Member Benefits Guide, visit: [redacted] Should Ms [redacted] have questions or not receive her new cards by 1/7/2017, she may contact me directly and I’ll be glad to assist her further I can be reached via email at, [redacted] , or through the mail at: AARP, Member Communications Ombudsman, [redacted] St, NW, Washington, DC 20049, Attention: Hilary L***Thank you again for bringing this matter to our attentionWe hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely, Hilary L [redacted] Member Communications Ombudsman

[redacted] Revdex.com of Metro Washington, DC and Eastern PA K Street, NW 10th Floor Washington, DC RE: [redacted] , Case ID # [redacted] Dear Mr [redacted] : We are in receipt of your letter regarding the complaint of [redacted] that he has not received his refund after cancelling his AARP membership It is my pleasure to investigate this matter As Mr [redacted] stated in his notice to your office, he contacted AARP in October to request a refund after cancelling his membership Consistent with AARP’s policy, a refund was refunded back to the same credit card that he used to submit his payment We are sorry to hear that he has experienced a delay in getting his refund since the credit card has since expiredI have processed another refund for him in the form of a check for $15.23, which he can expect to receive within two weeks Thank you again for bringing this matter to our attentionWe hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Darlene G [redacted] Member Communications Ombudsman [redacted] @aarp.org

Hello [redacted] ,I'm confused about the response I just received to my Revdex.com complaintThe response says Before processing the complaint, we need you to provide some additional informationPlease respond to the follow points:Please send us a copy of the mailing showing the address of the person who does not live there.But then in the very next paragraph it goes on to say "The text of your complaint may be publicly posted on Revdex.coms Web sitePlease do not include any personally identifiable information when you tell us about your problem..."If I send you a copy of the mailing I would be providing personally identifiable information(My address) Please clarify your request because these two statements are contradictory Should I or shouldn't I send you personally identifiable information?Also my desired outcome is that someone from AARP contact me and explain why removing my address is so difficultWhy their process is so brokenWhy their customer service is unable to service such a simple requestI don't need to provide a copy of the mailing for that out come to occurAlso I have on several occasions already provided the address to AARP in my communications with their customer service, Also they have received several of the parcels sent back to them with the label "NO LONGER AT THIS ADDRESS UPDATE YOUR RECORDS"So they are already aware of which address needs to be updated.Thanks, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:From: ***[redacted] Date: Sat, Apr 23, at 9:PMSubject: harassmentTo: [redacted] I filed a complaint (# [redacted] ) concerning AARP's continual notices that my membership is due and will be cancelled This has been going on for months even though I renewed my membership through April The check was written the middle of March and was cashed according to my bank accountI received one of these notices again yesterday (April 22, 2016)I feel that I am being harassed my them This is very upsetting to meI am wondering how many other older people they send these notices to and the people end up making double payments I am hoping your agency can contact them once more This most recent notice came from Ann CJ [redacted] , Chief Executive Officer, AARP, [redacted] Street, Lakewood, CA 90712.Thanks for any help you can give me Regards, [redacted]

April 15, [redacted] Revdex.com of Metro Washington, DC and Eastern PA K Street, NW 10th Floor Washington, DC Re: [redacted] ***, # [redacted] Dear [redacted] : We are in receipt of your letter regarding the complaint of [redacted] that AARP sends her unwanted mailings despite her attempts to have them stoppedWe apologize for any inconvenience these mailings may have caused and welcome the opportunity to clarify this matter [redacted] stated that she previously contacted AARP to have mailings stopped, but while she resided at her former addressAARP makes every attempt to comply with stop solicitation requestsHowever, we do not have record of receiving any previous stop solicitation requests from [redacted] at her current address ( [redacted] , #***, Wilson, NC ***)These continued mailings were produced because of a change in her mailing address and our system may not recognize the additional listing as the same person We confirm that as of April 14, 2016, the name of [redacted] at ( [redacted] , #***, Wilson, NC ***) has been added to all of AARP’s suppression listsRegrettably, any mailings already in progress cannot be recalled, and ask that you please allow weeks for the suppression to take full effect We know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo includes both our mailings and those of our member benefit providersWhile we are able to suppress our own mailings very quickly, ending those of our providers takes longerOur providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and setThe first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third monthFor this reason it may take a provider up to twelve weeks to delete mailings to a particular address If for an unforeseen reason [redacted] should receive any additional mailings after July 7, 2016, she may call me directly at ###-###-#### and it would be my pleasure to assist her furtherI ask that she please have the solicitation available at the time of her call, as each mailing has specific codes that will help us to suppress her name more effectivelyIf more convenient, she may mail the solicitation to my attention at: AARP, Member Communications Ombudsman, E Street, NW, Washington, DC AARP also distributes “generic” promotional mail as part of our overall membership development programThese pieces are distributed either in shared mail programs (i.epromotional mailings bundled with other special offers from other companies), or as inserts to subscription publicationsThese pieces are neither addressed to nor targeted to a particular person or householdAlthough the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations and we do not know or have control over who receives the solicitation or if the recipient is already an AARP member or if they live in a 50+ household Thank you again for bringing this matter to our attentionWe hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Darlene G [redacted] Member Communications Ombudsman [email protected]

September 15, Ms [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania K StNW, 10th Floor Washington, DC 20005- Re: [redacted] , ID # [redacted] Dear Ms [redacted] : We are in receipt of your letter regarding the complaint of [redacted] , who stated that he was receiving multiple copies of an AARP arthritis publication despite having asked to stop the subscription We have investigated this matter and welcome the opportunity to respond There is no regularly published AARP Arthritis publication or journal, so Dr [redacted] ’s claim was puzzling Our records indicate Dr [redacted] was an AARP member, but his membership expired in We have no contact history of Dr [redacted] calling and asking to stop a subscription to any publication I called Dr [redacted] on the afternoon of Thursday, September 14, and established that, in actuality, the offending publication is [redacted] ***, and is published and circulated by [redacted] , an organization that is unaffiliated with AARP Dr [redacted] was, no doubt, receiving multiple copies of the magazine as [redacted] assumed he had a practice where patients might want copies of the publication I suggested he call the publisher of [redacted] or [redacted] to address the problem Dr [redacted] understood his error and was apologetic for filing the complaint [redacted] Page Two We would like to thank you for bringing this matter to our attention It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Bruce B [redacted] Member Communications Ombudsman ###-###-#### [redacted] Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Assuming they actually follow through with this statement, which in my experience they do not Regards, [redacted]