P I C S Investment Company

December 15, Revdex.com of Metro Washington DC & Eastern Pennsylvania (Washington, DC) Revdex.com Re: *** *** ID: *** This letter is in response to a recent complaint to the Revdex.com, filed by Mrs*** *** We are sorry to
learn Mrs*** has encountered an issue with the RealPad she purchased for Mr***We understand the RealPad is not able to hold a charge and Mrs*** wishes to have the RealPad replaced or have a refund providedWe would like to thank Mrs*** for bringing this concern to our attentionWe are currently working with the service provider to determine next stepsA representative from AARP Services, Incwill be in contact with Mrs*** again within the next days We would like to thank Mrs*** for her patience while we address this concern Sincerely, Jazmine C*** Member Relations AARP Services, Inc*** * ***, NW Washington, DC ***

August 8, 2016Revdex.com of Metro Washington DC &Eastern Pennsylvania (Washington, DC)Revdex.comRe: *** ***ID: ***This letter is in response to a recent complaint to the Revdex.com, filed by *** ***.We are sorry to learn of *** ***’s rental experience with
***We understand he booked this rental through the AARP Travel Center and has made several attempts to have his complaint resolved with the travel aggregator (***) directlyIn order to address *** ***’s complaint, we will need to escalate his concerns to the escalations team at ***While we wish we could assist more directly, as we are not the travel aggregator or the car rental company, we unfortunately cannot access their records to provide any detailed insights regarding *** ***’s reservation and complaintWe will request for the escalations team to conduct a full investigation into the issues he have raisedA representative from *** will be reaching out to *** *** directly to address his concerns. We will also be using *** ***’s feedback to work with the *** and *** to see what can be done to improve this situationIf *** *** has any further questions after he has been contacted by ***, he can contact me directly by responding to this response. Thank you for bringing this issue to our attention.Sincerely,Jazmine C***Member RelationsAARP Services, Inc. F Street, NW Washington, DC [email protected]

Dear *** ***:This is in response to the complaint, #*** , of *** ***, that was originally filed with your office on 11/6/This 11/17/letter came via US mail and not via email as is the usual practiceThe complaint regards *** ***’s concerns about receiving unwanted mail
from AARP. I have investigated the case and according to our records, we did not receive your original complaint I am responding to the 11/17/letter regarding unwanted AARP-related mail going to *** ***’s West Virginia address Our records indicate that *** *** is not an AARP memberWe apologize for any aggravation these offerings may have caused I have removed the name *** *** at address, *** *** **, Falling Waters, WV ***, from receiving future AARP mailings Unfortunately, we cannot recall any mail that is already in progress, and ask that *** *** please allow weeks for this change to take full effect Regrettably, any mailings already in progress cannot be recalled We ask that you please allow weeks for this request to take full effect. Understanding that there are no AARP age-eligible individuals in the *** household, I’d like to explain the names for membership solicitation come from a variety of mailing lists AARP screens these lists carefully and requests that list suppliers provide only names of people age and older If you enjoy a particular hobby or pastime, your name may have also reached us through special interest mailing lists as we look at special interests as well as age to help identify prospective members Regrettably, the information on some lists may be inaccurate.AARP also distributes “generic” promotional pieces that are sent out in mass mailings as part of AARP’s overall membership acquisition program These pieces are neither addressed to nor targeted to a particular person or household They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail, or inserted inside a subscription newspaper or catalog Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50+ household Although the language on some of these generic pieces has in the past included an offer to “Renew your membership,” we have since revised that to explicitly state “Join or renew.”Should *** *** have questions or receive additional notices after 3/5/2016, he may contact me directly and I will be glad to assist him further I’m hindered from investigating the matter further without seeing a copy of the mailing as each notice has specific codes that will help me suppress his name and address more effectively I can be reached via email, at, [email protected], or if more convenient, by mail to my attention, Hilary L***, at AARP, Member Communications Ombudsman, *** * *** **, Washington, DC 20049.We would like to thank you again for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.Sincerely,Hilary L***Member Communications Ombudsman

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
AARP states in there letter to the Revdex.com that they have immediately processed a refund in the amount of $and can expect a refund check within weeks by July 26.All I can do is hope this check does arrive in the mail by July the this issue will Not be resolved until I receive this refund check and this case is Not closed until I receive this refund check in the amount of $15.00Respectfully *** ***

June 26, ***Revdex.com of Metro Washington DC &Eastern Pennsylvania (Washington, DC)Revdex.comRe: *** *** ID: ***This letter is in response to the rejection from Ms*** on our original response We would like to thank Ms*** for her responseUnfortunately, AARP does not sufficient information to begin an investigation into Ms***’s complaintI have contacted Ms*** by phone and left a voicemail with my contact information in order to discuss this complaintAARP will not be able to investigate this issue without her father’s information and clarity as to what the debt is forIf Ms*** would like to provide this information we can proceed with the investigation otherwise, AARP will be unable to offer further assistance. Ms*** can provide the requested information by responding to this message or by contacting me directly at 202-434-7616. Thank you for bringing this issue to our attention.Sincerely,Jazmine C***Member RelationsAARP Services, Inc. *** * *** ** *** ** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: AARP continues to send bills for a service I never requested its harassment
Regards,
*** ***

*** *** ***
*
*
*** *** ***
*** ** *** *** ** *** *** ***
*** * *** *** *** ***
*** ** ***
*
*** *** *** *** *** *** *** This is in response to the complaint of *** *** that was
filed with your office on March 21, 2017. The complaint regards *** *** membership and renewal payments charged to her credit card. I have investigated the matter and am glad to respond with my findings and actions taken. According to our records, on February 23, 2017, AARP charged a $renewal fee to *** *** *** *** *** ** *** *** *** called AARP four days later, on February 27, 2017, to cancel her account. At this time, the account was canceled and the $charge made on February was reversed back to *** *** *** *** on February 27, 2017. Regarding *** *** comments about seeing multiple payment charges on her Visa card, our system indicates that she completed three transactions that were processed online. I can confirm that only one $payment was applied to *** *** *** account. This is the payment showing for February 23, that was canceled on February 27. AARP made a $refund, back to *** *** credit card, on February 27, I would like to explain that occasionally members see what appears to be a (temporary) duplicate charge on their credit cards. This is actually an authorization to debit the credit card that disappears when the payment is authorized. It takes 2-billing cycles for the refund to appear on her Visa statement which by today should have been credited. Should *** *** statement continue to show another $unpaid charge, please contact me directly and we can discuss an additional refund. Further review of our records showed that *** *** had duplicate membership accounts which may have resulted from the transactions she completed on our website, ***. The duplicate accounts were combined on February 24, *** was merged under the original account, *** Lastly, regarding the premium *** *** requested with her renewal. I apologize for the contradicting information she received when she inquired about the free gifts AARP offers with renewal. Her account does show that a Cooler Bag was shipped on March 22, and should have been received by mid-April.Should you or *** *** have any questions, please contact me directly and I will be glad to be of further assistance. I can be reached via email at, *** or if more convenient, by mail to my attention, *** *** ** *** *** *** *** *** * *** *** *** ** ***We would like to thank you again for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.Sincerely,Hilary L***
*** *** ***
*

April 11,
Revdex.com of Metro Washington, DC and Eastern PA
K Street, NW 10th Floor
Washington, DC
Re: *** ***, Complaint #***
Dear *** ***:
We are writing regarding the complaint of *** *** *** that was filed with your office on April 5, and
transferred to our office for handling*** states that she received an invoice from AARP although she’s never been a memberWe have investigated *** ***’s concern and welcome the opportunity to resolve this matter
After researching the mailing, it was discovered that a membership invoice was created under the name of *** *** in the amount of $Our records show someone purporting to be *** *** visited the following website at www.qualityhealth.com and responded to an AARP advertisement by clicking the option to receive membership information and an invoiceThe individual made this request from IP address *** on February 5, at 11:42am EST
As requested, we have removed the invoice from our system effective April 11, Regrettably, we cannot recall any invoices already in progress and ask that she please allow 4-weeks for this change to take full effectIf *** *** should receive any billing notices after May 23, 2017, she may call me directly at *** *** and it would be my pleasure to assist her furtherIf more convenient, she can also send the mailing via email at [email protected] or send it to the following address: AARP, Member Communications Ombudsman, E Street, NW, Washington, DC
Thank you for bringing this matter to our attentionI hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Angelo Bailey
Member Communications Ombudsman

*** *** ***
*** ** *** *** ** *** *** **
*** * *** ** *** ***
*** ** ***
*** *** *** *** *** *** *** *** We are writing regarding the complaint of *** *** *** that was
filed with your office on June 1, and transferred to our office for handling. *** *** stated in his complaint that he received repeated invoice mailings from AARP indicating that he owes money for a membership that he ordered, and he considers this practice to be deceptive. We have investigated *** ***’s concerns and welcome the opportunity to resolve this matterAfter researching *** ***’s complaint, it was determined that the mailing was a membership invoice created under the name of *** *** in the amount of $16. Our records show that someone purporting to be *** *** visited the following website at *** and responded to an AARP advertisement by clicking the option to receive membership information and an invoice. The individual made this request from IP address *** on February 19, at 10:30pm EST. Our intent is never to mislead or deceive our membersIn fact, AARP is committed to providing choices for our members to manage their accounts, including options for term length, payment method and response channel (i.e., mail, online, phone)As requested, the representative did remove the invoice from our system during your contact regarding this issue on June 1, 2017. Regrettably, we cannot recall any invoices already in progress and ask that he please allow 4-weeks for this change to take full effect. If *** *** should receive any billing notices after July 13, 2017, he may call me directly at *** *** and it would be my pleasure to assist him further. If more convenient, he can also send the mailing via email at *** or send it to the following address: *** *** *** *** *** * *** *** *** ** *** Thank you for bringing this matter to our attentionI hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocateSincerely, Angelo SB*** *** ***

May 13, 2016 Revdex.com of Metro Washington DC &Eastern Pennsylvania (Washington, DC)K St, NW 10th FloorWashington, DC 20005-3404Attn: *** *** *** Re: *** ** ***ID: *** Dear: *** *** *** This letter is in response to a recent complaint to the
Revdex.com, filed by *** *** ***The issue is in regards to an “AARP Funds” account *** *** had from to 2010. This complaint has been referred to me for investigation and response. It appears from the complaint that the complainant feels AARP is holding her money and refusing to return itThank you for the opportunity to explain our actions as we have been attempting to assist in resolving this matter Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate AARP Services, Incis the provider. When AARP received a phone call from *** ***, we called her to follow up, gather information and attempt to assist or answer her concernsBased on the information she provided, it appeared that she may have had an AARP-branded “AARP Funds” account in the past. However, as we advised *** *** upon our first speaking with her, these funds accounts, which existed between and 2010, were all liquidated and the member’s money was returned to them at the time of the Funds closing in Any unclaimed amounts were held in escrow by an independent financial management company. As AARP is not the provider, AARP does not hold these Funds, nor have direct access to themAfter gathering information from *** ***, we reached out to the independent financial management company on her behalf, as promised, to ask that they check to see if there was any amount still listed in her nameAs the financial management company indicated that there were unclaimed funds in escrow, we verified the address *** *** would like the check sent to, which she stated was the same address listed in this complaintWe asked the management company to send the check to that address, and they confirmed it would be sent. *** *** contacted us again after this to let us know she had not received the checkThe financial management company confirmed the check had not been cashed and agreed to issue a stop payment on the initial check at no fee, as well as reissue another check to *** ***, sent to her care of her brother at her brother’s home. The complainant contacted us again stating that she had once again not received the second checkIn an attempt to resolve this issue, AARP reached back out to the financial management company to explore what other options might exist for resolutionThey have agreed to stop payment of the second check free of chargeAs of this writing (5/12/2016) AARP is currently waiting to receive the check so that we can immediately turn it around to mail it to her ourselvesThe special mailing process has added additional days to the stop and replace process, but we expect to receive the third check any day, and will be mailing it to *** *** the as soon as it is received. We apologize for any inconvenience this may have causedShould you have any additional questions, please do not hesitate to contact us. Sincerely, Jason F**Member Relations cc: *** *** ** ***

*** *** ***
Revdex.com of Metro Washington, DC and Eastern PA
K Street, NW 10th Floor
Washington, DC
Re: *** ***, File #***
Dear *** ***
We are in receipt of your letter regarding *** ***’s complaint that she continues to receive unwanted mail from AARP
despite her efforts to have the mail stoppedWe apologize for any inconvenience these mailings may have causedI have investigated this matter and welcome the opportunity to respond
AARP makes every effort to comply with stop solicitation requestsAs *** *** stated in her complaint letter to your office, she called AARP’s toll-free customer service number on June 25, to request a suppression of mailingsOn the same day, her name and PO Box address, which is associated with her expired membership, were added to AARP’s suppression lists: (PO Box *** University Place, WA ***)However, this address is different from the address that *** *** provided in her complaint letter (*** ** *** ***, Tacoma, WA ***)
Because we do not have a copy of the solicitation, we cannot be sure of where *** *** is receiving the unwanted mailIf *** *** is still receiving mailings at her PO Box address, I ask that she please contact me and I will be happy to investigate this matter furtherShe may call me directly at ###-###-#### and have the mailing available at the time of her call, as each mailing has specific codes that will help us to suppress her name more effectivelyIf more convenient, she may mail the solicitation to my attention at: AARP, Member Communications Ombudsman, *** * *** **, Washington, DC *** or by email at [email protected]
I would like to also confirm as of January 11, 2016, *** ***’s physical address at (*** ** *** ***, Tacoma, WA ***) has been added to all of AARP’s suppression listsWe ask mail recipients to please allow weeks for the suppression to take full effectWe know weeks sounds like an inordinate amount of time to stop mailings but we must explain that direct mail bearing the AARP name and logo includes both our mailings and those of our member benefit providersWhile we are able to suppress our own mailings very quickly, ending those of our providers takes longer
Our providers typically are on a three month mail schedule which means that on any given day, mailings for the next two months have already been prepared and setThe first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third monthFor this reason it may take a provider up to twelve weeks to delete mailings to a particular addressIf for an unforeseen reason, *** *** is still receiving mail at her physical address after April 4, 2016, I ask that she please contact me for further assistance
AARP also distributes “generic” promotional mail as part of our overall membership development programThese pieces are distributed either in shared mail programs (i.epromotional mailings bundled with other special offers from other companies), or as inserts to subscription publicationsThese pieces are neither addressed to nor targeted to a particular person or householdAlthough the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations and we do not know or have control over who receives the solicitation or if the recipient is already an AARP member or if they live in a 50+ household
Thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate
Sincerely,
Darlene G*** Member Communications Ombudsman

April 26, 2016Mr*** ***Revdex.com of Metro Washington DC and Eastern PennsylvaniaK Street, NW, 10th FloorWashington, DC 20005Re: *** ***-Complaint # ***Dear Mr***: We are in receipt of your letter dated April 11, 2016, regarding complaint, # ***, of Ms***
*** who is receiving unwanted AARP-related mail to her name and address in Summerfield, FL I’ve investigated the matter and according to our records, *** *** is not a member of AARP and between March and October 2010; ten suppressions were placed on her name and address, along with the names of other family members, to stop AARP notices Pursuant to the written complaint, AARP mail did stop for the past five years and Ms*** is again receiving AARP-relating mailingsUnfortunately, I am hindered from taking any further action at this time because I do not have a sample of the current mailings Ms*** continues to receiveWe sincerely apologize and would be happy to look into this further, if she could please send me a copy of the solicitations as each notice has specific codes that will help me suppress her name and address more effectively Ms*** may email the copy to me at, ***, or if more convenient, please send it to my attention at: AARP, Executive Correspondence, *** * *** **, Washington, DC 20049, Attention: Hilary L***.Also, AARP’s membership development program includes, distributing “generic” promotional mailThese pieces are distributed either in shared mail programs (i.epromotional mailings bundled with other special offers from other companies), or as inserts to subscription publicationsThese pieces are neither addressed to nor targeted to a particular person or householdAlthough the language on some of these generic pieces does include an offer to “Join/Renew your membership,” these are mass mailings rather than targeted solicitations We hope to hear back from Ms*** so we can try to remedy this matter once and for all Thank you for bringing this matter to our attentionIt is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely,Hilary LMember Communications Ombudsmancc: *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that although they lied outright about emailing m about taking me off their lists, and although I still believe their practices are predatory, criminal, and rude, that if in addition to removing *** *** from all their lists and promising not to sell my name/contact info to anyone else, they do the same for *** ***, and if I never get another piece of mail from them, then I accept this as closure.
Regards,
*** ***

March 6, Re: *** ***
*** ** *** ** *** ** *** Dear Ms***: We are in receipt of your letter regarding the complaint of *** ** *** who stated that she continues to receive AARP mailings addressed to her ex-husband, despite her requests to stopWe have investigated this matter and welcome the opportunity to respond We discovered that on January 22, 2018, Ms*** contacted AARP through social media. Our representative explained that Ms***’ ex-husband was the primary account holder and that she was the secondary on this active AARP account. We have no notice prior to January 22, that Mr*** had left the household. On January 22, we removed Ms*** from her ex-husband’s AARP account and we placed a suppression on all communication/mailings from AARP and our service providers targeted to the *** at the above addressAt the time of the suppression, according to our representative’s notes, Ms*** was advised that it would take up to weeks for the suppression to filter through our database, and those of our service providers We have also placed an additional suppression so that Ms*** will receive no new targeted membership solicitations sent to her home address Additionally, as it is still an active account, we placed the Mr***’ account on “undeliverable/suspend.” This means that Mr*** will have to contact us to provide a new mailing address for his AARP account before any further mailings are sent. At the time of the suppression, according to our representative’s notes, Ms*** was advised that it would take up to weeks for the suppression to filter through our database, and those of our service providers If Ms*** receives any mailings from AARP subsequent to April 16, 2018, she should feel free to email me a copy of the mailing at *** and I would be happy to assist her. Alternatively, she can contact me by mail at: AARP Member Communications Ombudsman, *** * *** *** *** ** ***, or by phone at: *** *** Page Two *** *** In addition to targeted mailings, AARP also distributes generic promotional pieces as part of AARP’s overall membership acquisition programThese pieces are neither addressed to nor targeted to a particular person or householdThey are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular *** mail, or inserted inside a subscription newspaper or catalogSince these are mass generic inserts, we cannot control who receives them or whether the recipient lives in a 50+ household. We apologize for the frustration these mailings have caused Ms***Our intent is never to mislead, deceive or aggravate our members or the public-at-large We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate Sincerely, Bruce B*** Member Communications Ombudsman *** *** [email protected]

May 2, Revdex.com of Metro
Washington DC &
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Eastern
Pennsylvania (Washington, DC)RevDex.com
Re: [redacted]
ID: [redacted]
This letter is in
response to a recent complaint to the Revdex.com, filed by [redacted]We are truly sorry
to learn of [redacted]'s experience with [redacted]When AARP works
with a provider or establishes a relationship, we work very hard to ensure that
we are getting the best value for our members and that we are working with the
most reputable organizationsWe take it to heart whenever a member writes to
us about their dissatisfactionAlthough we would
not be able to honor [redacted]'s settlement request we would like to offer assistance
with getting his concerns address by [redacted]While we wish we could assist
more directly, as we are neither the insurance provider ([redacted]) nor
the regulator (Medicare), we unfortunately cannot access his records to provide
any detailed insights about the provider network or the bills he incurred for
treatmentHowever, the escalations team at [redacted] would be happy to
conduct a full investigation into the issues he has raisedIf [redacted]
would like for AARP to escalate his complaint to [redacted], we ask that
he please reply back to this responseWe would like to thank
[redacted] for bringing this issue to our attentionWe certainly value your feedback
and have taken note of your commentsThe issues our members raise are monitored
and included in reports to management for their viewIn addition, our Board of
Directors and Executive Team consult these reports when determining the future
course of AARPOur priority will always be to ensure that the products and
services that carry the AARP brand meet our standards and provide value to our
members
Sincerely,
Jazmine C[redacted]
Member Relations
AARP Services, Inc
F Street, NW
Washington, DC [email protected]

Hello, This is for Revdex.com case number [redacted]. We contacted the customer on 27Jun16, the case is resolved. The customer will receive a refund from the airline for the cancelled ticket minus a cancellation fee of $200.00. The customer will also receive a refund for the fee due to the travel...

insurance on the reservation. Thank you, Delia

We are writing about the complaint of [redacted] that was filed originally with your office on October 19, 2016 and transferred to our office for handling. The complaint is regarding [redacted]’s concern that she receives renewal notices too far in advance and considers it as deceptive...

business practices.  We have investigated her concern and welcome the opportunity to resolve this matter.Our records indicate that [redacted]’s membership account (#[redacted]) is paid through March/2017. AARP sends a series of renewal notices as early as 6 months prior to the member’s expiration date providing members the option to renew at a time that is convenient for them and to offer our Early Bird Discount membership rates.  AARP’s policy is to refund membership fees to members who renew in error.  Additionally, when an account receives more than two advance payments, a refund is automatically generated for the member. It’s never our intent to deceive our members with unethical business practices and apologize if the member felt misled in any way by these early renewal mailings.  AARP also distributes “generic” promotional mail as part of our overall membership development program.  These pieces are distributed either in shared mail programs (i.e. promotional mailings bundled with other special offers from other companies), or as inserts to subscription publications. These pieces are neither addressed to nor targeted to a particular person or household.  Although the language on some of these generic pieces does include an offer to “Renew your membership,” these are mass mailings rather than targeted solicitations and we do not know or have control over who receives the solicitation or if the recipient is already an AARP member or if they live in a 50+ household.  [redacted] believes that renewal notices should be sent in either January or February for membership accounts that expire annually in March, which is the expiration month on her membership.  As of today, November 9, 2016, I have updated [redacted]’s membership account so that she will now only receive one renewal notice a few weeks prior to the expiration date at the address [redacted] Gilbertsville, PA  [redacted]) listed on the complaint.  A 30-day post renewal notice will be generated only if we don’t receive a response to the initial renewal notice.  This change will take one mailing cycle to be effective.  Should [redacted] receive a renewal notice outside of these parameters, she may call me directly at ###-###-####, and it would be my pleasure to assist her further.  If more convenient, she may send an email to [email protected] or mail the notice to the following address: AARP, Member Communications Ombudsman, [redacted], Washington, DC  [redacted].Again, we regret any frustration or inconvenience that these mailings may have caused [redacted]. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.  Sincerely,Angelo *. B[redacted]Member Communications [email protected]

December 2, 2015
 
Revdex.com of Metro
Washington DC &
Eastern
Pennsylvania (Washington, DC)
 
RevDex.com
Re: [redacted]
ID: [redacted]
 
This letter is in
response to a recent complaint to the Revdex.com, filed by [redacted]...

[redacted]. The issue is in regards to a claim denial for an accident the Member
was involved in. The basis for the denial, according to The [redacted], is the
Member failed to update his policy with his new car information. The Member has
stated he contacted The [redacted] on multiple occasions to update his policy and
have provided the dates. This complaint has been referred to me for
investigation and response.
 
After reviewing [redacted]’s complaint, we can certainly understand his concern over the claim
denial. When AARP works with a provider or establishes a relationship, we work
very hard to ensure that we are getting the best value for our members and that
we are working with the most reputable organizations. We take it to heart
whenever a member contacts us to express their dissatisfaction with this
program
 
In an effort to
assist, I have escalated [redacted]’s concerns to The [redacted] for their
review and investigation. I have requested for The [redacted] to conduct a full
investigation into the issues and concerns referenced in his complaint and I
have asked for The [redacted] to review any phone calls made to them by the
Member (this option is only applicable if calls are recorded). [redacted]
should expect to receive a response from The [redacted] within the next few days.
A copy of their response will also be forwarded to AARP. [redacted] is more
than welcomed to reach back out to me directly should he have any additional
questions or feedback once he have received a response from The [redacted]
 
Thank you for bringing
this issue to our attention.
 
 
Sincerely,
 
Jazmine C[redacted]
Member Relations
AARP Services, Inc.
650 F Street, NW
Washington, DC 20004
[email protected]

[redacted]
*
[redacted]
[redacted]
[redacted]
[redacted] ...

[redacted]
           
            [redacted]      [redacted]
                        [redacted]         
                        [redacted]
*
[redacted]   We are in receipt of your letter regarding the complaint of [redacted] who stated that:   she does not wish to receive multiple renewal notices from AARP; she received an email about an invoice from AARP that she questioned; andshe received a refund check for her mother’s membership following her mother’s passing; however by the time it was received, all her mother’s accounts had been closed. We have investigated these matters and welcome the opportunity to respond:  We have arranged for [redacted] to receive a limited number of renewal notices.  She will receive one notice a few weeks prior to the expiration of her membership; one renewal email (if globally opted-in); and one renewal notice 30 days post-expiration.  Her membership will currently expire on October 31, 2018.  This limited renewal application may take up to six weeks to become effective through our entire system.  This should occur no later than September 14, 2017. We regret that [redacted]hought that the email she received was about a renewal of her membership account.  In actuality, the email from February 1. 2017 was confirming the fact that AARP had cancelled an invoice.  We discovered that on December 21, 2016, at 4:20PM EST, someone purporting to be [redacted] visited the website [redacted] from IP [redacted] and responded to an AARP advertisement on that page by clicking the option to receive membership information and an invoice.  A communication from [redacted] on January 30, 2017 was the first notice we received that her request for the invoice was in dispute.  Following receipt of the communication on February 1, we immediately cancelled the invoice and notified [redacted] via email (the one she cited in her complaint).  It takes up to six weeks for this cancellation to take full effect.  If [redacted] has received any additional invoices recently (after March 15, 2017), she may contact me directly at [redacted] and it would be my pleasure to assist her further.  If more convenient, she can also contact me via email at [redacted]
*         Page Two   [redacted] Page Two     We apologize for the frustration this inadvertent enrollment may have caused [redacted]. Our intent is never to mislead or deceive potential or current members.  Lastly, it is AARP policy to provide refunds to the estate of members who have passed, upon notification of their passing. Refund checks usually take up to 4 weeks following notification and are made out to “The Estate Of” the late member.  However, if requested, we can arrange for the refund to be made out to a family member.  If [redacted] would provide some additional information for her mother (specifically name, address, and, if available, AARP account number) we can arrange for a stop payment to be put on the original check and a new refund issued to [redacted].  Once again, she may contact me directly at [redacted] or at the addresses previously mentioned in this response. We would like to thank you for bringing these matters to our attention.  It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. Sincerely, Bruce B[redacted]
[redacted]
[redacted]
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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]