PaceButler Corporation

I have, on more than one occasion, asked to be removed from this company's calling list. I have not ever done business with them. I am on the National Do Not Call Registry. For some reason, I continue to receive calls and emails although I have made it abundantly clear that I do not want to be contacted by them.

I spoke to [redacted] today and we came to an agreement and have settled his disputeWe value his choice to send his phones to PaceButler despite what he had previously read and are willing to have satisfied customersIn the future any phones that are sent in will need to be checked to our buy back list and proper reassurance with an account rep will aid a smooth process

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.The business agreed to send me the amount promised by their representativeI received the difference in the form of a check today Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ I spoke to the customer and we agreed to a sum that was fair and also discussed that the phones sent in weren't on the posted list on our websiteEnd result customer accepted agreed sum for the phones sent in of "no value"

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Sales representative *** has ignored many requests to be removed from the calling list. His continued harassment is the reason for this complaint. I understand he is doing his job, but is blatantly ignoring a reasonable request to be removed from Pace Butler's calling list. I have stated, simply, that I am not interested, and was met with an argumentative response rather than a simple acceptance that I am not going to be a customer. His persistence has turned into a completely unprofessional manner of continuing to call to harass someone that does not want anything to do with the service being offered.

I shipped in 700 lbs of scrap cell phone to Pace butler. they sorted through them and send me a breakdown of how many they would pay for per price and how many lbs of scrap cell phone they would buy at what price. My total refund due to me according to their settlement report is $2199.00

I have the email with the settlement that their sales rep *** sent me on july 24th 2019. She claims the check was mailed July 16th 2019 and here were are on July 31st and I still have not received the payment.

This is a great company! they offer competitive pricing and great service.
they are always focused on customer satisfaction.

A man named *** calls me regularly even though I tell him we do not need his services and I do not transfer solicitation calls. He left a voicemail telling me he would continue to call until I transfer him to someone. These calls cause me to stop my work. The last time he called twice in one day.

on 2-10-Mr*** went to our website and filled out a request for a return label for some used cell phonesA rep reached out to the number that was provided and the number was disconnectedWhen the phones arrived the auditing department processed them as a standard procedure and recycled
all but oneIt's value was $(Blackberry)*** called to follow up on the status of his phones and that is when the incoming voice operator came to my desk and said I needed to follow up with Mr*** When I made contact with *** I let him know that there was a $check on its way for the Blackberry he sent in and the other phones were recycledHe also stated that he had reviewed our reviews online and hed contacted the Revdex.com prior to the experience just on the fact of other customers past experiences I told him that I would not be bullied or lied to because he stated he took pictures of the phones and they were tested and all workingI requested that he send me the pictures so I could check it against the audit due to the discrepancy of the damage and functionality described in our auditI also told him that there could have been a mix up and those pictures could help usHe would not send them to me and continued in about how horrible our company was due to our reviews*** states that there was contact before that day and it is not trueHe states that a I contacted him and offered him $per phone but I did notThe Phone number he provided for us to contact is ***He called back and left a different number on 2-21- I tried to resolve this issue but he was not acceptingHe just kept on and on about how bad our reviews were and he had contacted the Revdex.com and will be contacting them againI would like to be fair in every possible way but the phones were not on our buy back list on our website, the same site he requested the label fromI am willing to make it right and pay him our standard scrap rate

I have followed up Many Time with Mr ***He said that he was very busy*** requested a Label from PaceButlers website on 1-21-where we have a posted buy back listat the bottom of the list there is a disclaimer stating that phones would not be returnedMr *** sent the phones off as
soon as the label came to him via snail mailIncluded with the labels was a copy of the same buy back list that states we don't accept some carrier phones and we would not return items that don't qualify for our buy back programI have offered him compensation for his time of the sum of $and will not agree to accept itI have continued to contact him to resolve the issue to ensure he is happy with the service we offerat this point I have not had any accept

Business was called on an average of one every weeks in attempts to buy any used cell phones the business had available, when we finally made contact on February 28, 2018, the customer was not happy about the repeated phone calls and requested we no longer contact them. That same day on
February 28, the customer's contact information was placed on our DO NOT CONTACT list. I personally emailed the customer to let them no they had been placed on the list of businesses to not call and requested that they let me know if they receive any further attempts to contact them from Pacebutler and that I would personally handle any such instances

I have spoke with *** on the 17th of March to better understand his concern about his phoneHe had sent an email regarding the shipment and paymentWhen I called him back he was upset because his phone was a no payerI tried to explain to him that we do not just buy any phone from any carrier
and that we do purchase phones up to even more than $I continued to help him understand that we have a buy back list and the phone model was not even on it let alone that we don't purchase subcarriers phonesHe kept explaining that it was just like Sprint; just not brandedI then explained to him that phones sent in are not returnedWe have customers that use our service specifically for our recycling process to protect their data*** was still upsetI let him know that we try our best to ensure our customers understand our process and if they still have questions to call their rep*** actually received a call from our rep to check on the scheduling of the package*** said he already sent in the phoneHe then inquired about the model of phone but the rep said it wasn't on the list and prompted *** that he could still send it in even if it had no valueI let *** know that we have a business model in place so that we can be of maximum aid even showint the carriers we purchase from on our buy back list posted on our website where Alen chose to request a labelHere is an example of the screen he saw. Your FREE pre-paid FedEx shipping label is ready to print You can print your label now and ship todayWe also emailed you a copy if you need to print laterDon't have a printer you say? Not to worryYou'll also receive an info kit in the mail with a label to send your phones. Based on the number of phones you have entered, we have estimated that you will need One (1) pre-paid shipping labelPlease print the label below and tape it to your box of phonesBe sure there is paper ready in your printer (if you have printer access now of course.) Print Label - Tracking #*** (If the label link does not work due to your popup blocker click here instead.) To avoid any delays, use only one print out of the labelDo not photocopy the labelIf you need additional labels, finish printing the label above, and return to our Label Request FormPlease pack as many phones per box as possible(Up to phones per box.) You should also receive an email at [email protected] which will contain a link back to this page if you are not able to print at this time(Note: If your spam filter for your email is set too high you may not receive the email confirmation.) Please call for the current value of your cell phonesFor immediate assistance, please call: 1-800-248-option (M-F 8am-5pm CST)I let *** know that I understand his frustration but we were not in the wrongI wanted to make up for his time spent and offered him $for a phone with no valueHe acceptedThat is when I was prompted with this Revdex.com complaintWe are willing to help where we can and I have tried to follow up with *** multiple times in which goes straight to voicemailI would like to aid in a better resolution for his trouble

We have made contract with *** and have resolved the issue in full

Complaint: ***
I am rejecting this response because: the following is the email I was sent by *** ***. -----Original Message-----From: *** *** To: ***Sent: Fri, Nov 3, 3:pmSubject: Checking for Cell Phones *** *** "Just thought I'd check with you about cell phones today, are you gonna have any this month that I can buy?" Respects,*** L ***For EVERY* phone sold to PaceButler, we donate an education book! (*excluding recycle phones)*** ***Account RepPaceButler CorporationNW 23rd StreetOklahoma City, OK 73127Phone: ###-###-####Fax: ###-###-####E-mail: d***@pacebutler.comWebsite: www.pacebutler.comDo you have damaged cell phones that need repaNo where do I see where she requested to know the phone I was sendingI looked over the phones list and My phone was HSB-*** I saw that several timesThe cell phone was not even a year old with a inch screen My response to her email was simply I would only be sending one phone and I would get it out to them this week. I have also enclosed the link to their pageI do not see any place that says they will donate your phone. http://www.pacebutler.com/
*** ***

This company constantly hounds us. We have repeatedly asked them to take us off of their call list. We get several calls a week from them trying to solicit business that we do not even have. Very annoying to the point we have now blocked their number.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have been hard to get a hold of because having problem with cell phone but I appreciate setting things right and the 25 dollars will be greatly appreciated thanks in advance
Sincerely,
[redacted]

I spoke to [redacted] today and we came to an agreement and have settled his dispute. We value his choice to send his phones to PaceButler despite what he had previously read and are willing to have satisfied customers. In the future any phones that are sent in will need to be checked to our buy back list and proper reassurance with an account rep will aid a smooth process.

Mr. [redacted] sent in a phone that was on our buy back list and when we tested it one of the buttons was not working to full capacity . We paid out from our damaged list price as stated in our disclaimer. Phones are not returned. Mr [redacted] was upset at the price due to the price we quoted but he did...

admit that the button had an issue. His account rep gave neglected to insure and settle satisfaction. I called Mr [redacted] on the 14th of March and settled with a customer satisfaction check in which he accepted. I told Mr [redacted] if there was anything I could do for him in the future to contact me directly.

I have tried to make contact with [redacted] on the 22nd, 23rd, 29th, 31st of March and have left voice mail to make it right. I have no response yet so I am going to send him $25.00 customer sat check on top of the $5.00 I already sent him that he accepted. I will continue to try to contact him. If he doesn't respond there is nothing else I can do.