PaceButler Corporation

We pulled up the audit of the phones you sent in. Only 2 of the phones were on our price list for $2 as long as it was fully functional. Please show us on our price list where it says we pay $17 for each Samsung and I will be happy to move forward.

Initial Business Response /* (1000, 8, 2015/05/22) */
I spoke with [redacted] today and we came to the agreement of paying him $25 for his phones. I did explain we did not pay for them due to the damage and he understood but claims he told the rep about the damage prior to sending.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

On November 1, 2017 at 8:21 p.m. Mrs. [redacted] downloaded a pre-paid shipping label from the PaceButler Corporation’s web site at www.pacebutler.com .    When Mrs. [redacted] downloaded our pre-paid shipping label she was directed to “Check the purchase price list to view the buyback value...

of your cell phone” as stated on the shipping label download page.  It also states that “Cell phones that do not meet our requirements for purchase will not be returned.” On November 2, 2018 Account Representative [redacted] emailed Mrs. [redacted] to follow up with her about the phone she wanted to send in.  Mrs. [redacted] responded the same day via email that she would be sending in one phone sometime next week. According to our records we received Mrs.  Johnson’s phone was received on November 13, 2017 it was processed on the same day.  We were unable to purchase Mrs. [redacted]’s cell phone because it did not qualify for payment as it was not on our purchase price list.  A letter was then sent the same day advising that the phone had been recycled in accordance with our policy stated on our website, which Mrs. [redacted] had been directed to when she requested a shipping label. On November 14, 2017 Mrs. [redacted] emailed [redacted] and said she had received the above mentioned letter and asked us to return her phone and not recycle it.  I attempted to contact Mrs. [redacted] on November 15, 2018 at 2:45 p.m. in order to inform her that her phone had been recycled in accordance with our standard procedure, however I was not able to reach her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.The business agreed to send me the amount promised by their...

representative. I received the difference in the form of a check today.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/29) */
I spoke to the customer and we agreed to a sum that was fair and also discussed that the phones sent in weren't on the posted list on our website. End result customer accepted agreed sum for the phones sent in of "no value".

Initial Business Response /* (1000, 8, 2015/08/26) */
Talked to [redacted] and we came to an acceptable agreement and customer is happy.
Initial Consumer Rebuttal /* (2000, 10, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks to you, they sent a check...

for $30 so it is better than nothing.

Business solicits us repeatedly.

This is a scam - all 14 phones were in working order and the serial number "Pace" was looking for. Verbal quote of $20 per phone. I received $4 for 14 phones.

I had found this company offering to buy your used cell phone. The company sent me a pre-paid shipping label via email At no time did anyone ever tell me that they would dispose of my cell phone if they couldn't use it or didn't want it. They sent me a letter telling me that my phone didn't work. The cell phone is in perfect working condition. There is nothing wrong with the cell phone. The battery though is no good. I enclosed it anyway should they need it. Also enclosed was a phone case and ear buds this is *** in screen cell phone. I thought if it was one they did not want that they would contact me via email or phone to let me know and give me the option to pay for the shipping to return it to me. In the letter they sent me they were letting me know that they were properly disposing of my cell phone. Or donating the cell phone. If it's worth nothing to them that's fine. I can get a new battery for the phone and give it to one of my grand daughters. This seems like a scam. I have sent them an email telling them I never gave any permission to dispose of or donate my cell phone prior to sending them this phone. If this is common practice they should have that clearly posted. In conclusion I want the phone back or at least half the value of the phone as I know it needs a new battery.

I was contacted by Pace Butler to sell them a collection of used Verizon cell phones on behalf of my company. After multiple conversations via email, they sent me an agreeable per unit price. The units in question are Samsung Galaxy S4s. Pace Butler agreed to pay $40 per phone in good condition and $20 per damaged phone. In reality, they paid me $25 per good phone and $3 per broken phone.

I sent a total of 37 Samsung Galaxy S4 and 5 Samsung Galaxy S3

I sent 27 phones they deemed to be in good condition for a total of $675. It should have been $1,080.

I sent 10 phones they deemed to be broken for a total of $30. It should have been $200.

There is a discrepancy of $575 total.

I contacted my account rep, ***, via email on 05/03/2017 letting her know there was an issue with the payment. She responded that day letting me know that she would get the issue resolved immediately. On 05/05/2017, I followed up. She said she was working on it. On 05/09/2017 I asked again, she replied that she was processing the order. On 05/11/2017, I asked for a resolution again, she said she was waiting on approval. On 05/19 I followed up again and I have not heard back from her.