Paint Solutions

This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about/ 12/Customer concerns upset everyone and the staff works very hard totroubleshoot them so communication errors are kept to a minimum From the time of aninitial contact and throughout the process, Davison maintains an open channel ofcommunication, disclosing its services and fees upfront and securing its clients’ approvaland authorization throughout the processThe contracts are simply written, with no “fineprint” provisionsA review of Mr [redacted] ’s file indicates that Davison has performedall services with his approval and authorization, and to his documented satisfaction.There is no support for his complaint.Briefly stated, Mr [redacted] entered into two service contactsThe first was theinitial pre-development for research which was provided to himFollowing that initialservice, he entered an Integrated Product Rendering Presentation agreementPursuant tothe terms of that agreement, Davison provided a proposed design for his product ideawhich he approvedIn reliance on his approval, presentation material was created and heauthorized the presentation of his product ideaFurther, he completed two questionnairesabout the design and presentation material in which he provided positive feedback.Copies of his approvals, authorization and completed questionnaires are enclosedHisproduct idea was presented to the targeted corporation in June Unfortunately, thecorporation to whom his product idea was presented has not provided a decisionOn atleast two occasions, Davison offered the option of pursuing other corporationsHerefused these offers, deciding to continue to wait on a response from the originalcorporation.In his complaint Mr [redacted] alleges he paid a lump sum for services and that tocontinue he needs to pay extra moneyThis statement mischaracterizes the factsTheservices under the Integrated Product Rendering Presentation agreement were for a setfeeAs stated above, these services were provided with his express written approval,authorization and to his satisfactionAlso, as stated, Davison had offered to provide theadditional service of an additional presentationThere is a fee for this serviceMr[redacted] was advised of this fee BEFORE he entered any service contract as it wasdisclosed to him as part of the initial disclosure provided to him in January 2014.Further, it is explicitly referenced in the contracts which he enteredTo the extent he wasnot aware of the fee; it is not due to a lack of disclosure from DavisonNext, he allegeshe was not kept updated on the status of his projectThis is contradicted by the phonelogs for his projectFollowing the presentation of his idea, there have been no less thannine (9) update calls to Mr [redacted] During these update calls, the repeated offers ofadditional presentations were made and declined.There is no manner for Davison to “force a decision” from a company on aparticular product ideaTo attempt to do so would jeopardize the review of that client’sproduct idea, as well as any other client’s product idea that may be submitted to thecorporation in the futureWhile the lack of a response from the targeted corporation isunderstandably frustrating, that delay does not provide a valid basis for his postedcommentsAll services have been performed with Mr [redacted] ’s express writtenapproval and authorization and to his documented satisfactionWhile the targetedcorporation has not pursued his product idea; that fact does not negate the providedservices.Despite having no basis for his complaint, in the interest of customer satisfaction,Davison will offer two additional presentations at no cost to Mr [redacted] If he choosesto accept this offer, he need only contact the Licensing Department who will coordinatethe necessary paperwork to authorize the presentations.Sincer y,David [redacted] D***Associate CounselDavison Design and Development, Inc

[redacted] October 23, [redacted] Dear Mr [redacted] I am responding to the answer to my complaint by David D [redacted] regarding Davison Design and Development It should be noted that customer service is the hallmark of companies that purport to offer services for remuneration I agree that customer service should be the zenith of the company’s mission Although MrD [redacted] indicates that the design and development of the prototype for my patent was expressly approved by me, there is some untruth to this statement The questionnaire provided only dealt narrowly with topics where I find fault With this narrow look at what they were doing, there was nowhere I could rate the actual product design or actual product In fact, contrary to my constant requests to Donald C [redacted] that I wanted to see the product and presentation with my own eyes, I was never given that opportunity MrC [redacted] continually promised that before presentation to Quantum, I could see and examine the prototype This never happened All I ever received were computer printouts of designs and computer printouts of photographs of the prototype In this day and age it is quite naïve, simplistic, erroneous, and disingenuous to suggest that a photograph is a viable stafor the real thing Using programs like Photoshop can invent any photograph a person wants or needs Had they included in their “so-called” questionnaire anything about seeing or examining the actual prototype, or seeing the presentation, or seeing the correspondence from Quantum, the answers I gave would have been quite different Moreover, when Ellen G [redacted] was assigned to my account, I asked her on many occasions (when I did get to talk with her), if I could see the prototype and presentation She either did not answer, changed the topic or placated me by saying, “That will happen.” I waited and waited, but it never came to fruition As far as the time interval that Davison kept me waiting for an answer from Quantum, it was over ten months Again, I continually asked Ellen G [redacted] about the [redacted] situation Again, the same brick wall came up In summary, regarding the product I never saw the prototype I saw renderings, photographs, drawings, they said represented this prototype Again, let me reiterate, “I NEVER SAW THE ACTUAL PROTOTYPE When I requested that it be sent to me, after a wait of two months, I received something so unrelated, it was laughable Davison admitted the mix-up, although, Ellen told me that they had no idea where my prototype was Jumping ahead another two months, MsG [redacted] told me the prototype was broken, and would have to be repaired She did not know when that would be because they are not kept informed I INQUIRED what was broken She had no idea, and could not find out I call this a BRICK WALL To this date, in over two months, they have not been able to move past that claim of a broken prototype I am sure that if Davison has the “build records” as MrD [redacted] claims, the repair should be easy to make Follow the “build records.” Furthermore, I offered (when speaking to Ellen G [redacted] ) to return the “Sippy Cup” sent to me in person, and pick up my prototype The answer was, “No.” because they had no idea where it was It only, the last response that it was brokenIn addition, I would like to see the correspondence with Quantum regarding my product, especially when they turned it down MrD [redacted] goes on about the stellar communication’s from my friend’s home Many of these calls were not answered in a timely manner or not at all If they were answered, my concerns were not considered For this very reason, I always tried to call Davison from my friend’s home, place the phone on speaker so that my friend would be privy to all that was said by me and by Davison I always knew I would need someone to witness these conversations Although MrD [redacted] indicates that Davison performed their work with my express written approval and authorization, let me say, of course I authorized them to build the prototype Afterall, I paid them over $15,to do so If I could have designed and built it myself, why would I have invested so much money in them? I understand that Davison did not guarantee the outcome What I don’t understand is why I cannot have the prototype I paid for, nor see presentation materials, or correspondence with [redacted] regarding this product If I had an interested company, I do not have a prototype to show them I maintain that Davison owes me all the things mentioned in the last paragraph Not only do they owe them to me, they have an obligation to get them to me in a timely fashion I have already waited approximately five months to receive this prototype From my records it only took them four months to build it originally One more thing that MrD [redacted] might try to answer is if this prototype was so terribly damaged, why did Davison suggest I pay them more money to present it to a company named [redacted] ? What were they going to show [redacted] I hope it wasn’t the “Sippy Cup.” The answers to my complaint are not acceptable When and if Davison send me the working prototype is left up in the airThey walk away with no problems with an answer that the product sample will be sent at the earliest possible time They have no constraint When is the earliest possible time for them? Also, I have saved a.ll correspondence, and I do have a right to claim what I paid for, a working prototype I also have a witness to my fruitless telephone calls with Don C [redacted] and Ellen G [redacted] So, I have a complete set of information, as well as Davison Sincerely [redacted]

This letter is in response to the additional comments submitted by Ms [redacted] regardingthe above referenced complaintMs [redacted] states that she is not concerned about a refund, butwanted to clarify her dissatisfaction that the pre-development services provided by Davison werenot the same as a report she received from another companyWhile it is not possible to commenton what another company’s service may include, the service provided by Davison will bereviewed.Her basic complaint is that the pre-development service provided was not, in her words, a“research report including a graphic drawing of the product”The pre-development service wasfor the compilation of US patent documents and products currently on the market which aresimilar, or relevant, to the idea submitted by Ms***As stated in the initial response, thiscompilation included fifteen (15) U.Spatent documents and information on eight (8) productssimilar to her ideaAs the service occurs at the pre-development stage, there is not yet a productdesign to provide a graphic representationTo the extent her impression of a “report” includesan evaluation of her submitted idea, the disclosures and contracts explicitly state that Davisondoes not provide evaluations of submitted ideas.The services for which there was a contract have been performed according to the termsof the contractTo the extent Ms [redacted] believed the services included matters not provided for inthe contract, she is mistaken through no fault of DavisonThere is no basis to support hercomplaint or to warrant a refund.Turning ideas into productsDavid *D***Associate CounselDavison Design and Development, Inc

Ms [redacted] [redacted] Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA February 12, Re: [redacted] Your ID#: [redacted] Dear Ms [redacted] ; This letter is in response to the above referenced complaint filed by Ms [redacted] against Davison Design and Development, Inc(Davison) on or about 02/06/ Please note that Ms [redacted] has contacted Davison on 02/08/and advised that there is no concern regarding her project She indicated that she would be notifying your office directly However, a response to the issue raised in her complaint is warranted The gravamen of her complaint relates to the expense of pursing a patent application Davison is not a law firm and does not offer patent services, or other legal services The contracts are explicit in this regard While Davison will provide all materials that it has created in the development of a product sample, the obligation and expense of pursuing any intellectual property protection is the client’s Davison looks forward to continuing to work with Ms [redacted] in the development of her product idea Sincerely, David *D [redacted] Associate Counsel Davison Design and Development, Inc

This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 09/04/ Customer concerns upset everyone and the staff works very hard to troubleshoot them so communication errors are kept to a minimum From the time of an initial contact and throughout the process, Davison maintains an open channel of communication, disclosing its services and fees upfront and providing contracts that are simply written, with no “fine print” provisions It is not possible to be more upfront with its clients about the services, fees, and the contract terms Briefly stated, Mr [redacted] entered into a Pre-Development and Representation Agreement on 03/28/2017, and made a partial payment of the contract fee on 04/03/ As he is a resident of Illinois, his contract provided a seven (7) day revocation period during which he could have cancelled the contract and received a refund of all monies paid Mr [redacted] did not cancel the contract within that period Now, more than five months later, he has cancelled the contract and is demanding a refund The contract explicitly states; “The revocation provision of this Agreement is the only means of cancelling this Agreement and obtaining a refundIf the Agreement is cancelled, revoked or terminated after the seven day period, there will be no refund of any amount paid towards the contract fee.” Accordingly, there is no contractual basis for a refundHowever, Davison has no interest in retaining fees for services that will not be performed Despite having no contractual obligation to process a refund, Davison will agree to waive its claim for the unpaid balance and refund 80% of the monies paid toward the contract (20% is retained to help offset the administrative expenses) If Mr [redacted] desires to accept this offer, he need simply contact our legal department and the paperwork will be forwarded to his attention= Sincerely, David *D [redacted] Associate Counsel Davison Design and Development, Inc

This letter is in response to the above referenced complaint, filed by Mr [redacted] , against Davison Design and Development, Inc(Davison) on or about09/16/It bears noting that Mr [redacted] filed a complaint in April (ID# [redacted] ) to which Davison provided a full response on 04/16/As stated in theprior response, Mr [redacted] has been a valued client since Davison has providedits services with his express written approval and authorization, and to his documentedsatisfactionCopies of the supporting documentation were providedWithout reiteratingthe prior response, his current concerns will be addressed.Mr [redacted] alleges that he did not receive “proof’ that his product sample wasconstructedThis is inaccurateHe was provided the initial design which he approvedand about which he completed a questionnaire giving positive feedbackHe wasprovided an actual photograph of the constructed product sample and a copy of thepresentation materialHe authorized the presentations and he completed a secondquestionnaire about the product sample and presentation material, again giving positivefeedbackCopies of his signed approval, authorizations and completed questionnairesare again provided hereinAt his request, his product sample is in the process of beingshipped to his attention.With regard to the presentations, there were three presentation of his product idea.These presentations occurred on 02/25/2011, 08/24/2011, and 10/01/Eachpresentation was specially authorized by Mr [redacted] Enclosed, please find copies ofthe e-mail documentation of the first two presentations, and a copy of the US Customsform documenting the mailing of the third presentationAs for documenting acorporation’s decision to not license a client’s project, it is common for a company tosimply inform Davison of its decision and not provide a detailed explanation or writtenrejectionAccordingly, we can not provide to our clients information that is not providedto usHowever, in the case of the third presentation, the corporation did provide aresponse e-mail, which is enclosedNote the names of the specific contact individualshave been redacted.As stated earlier, the simple fact is; the product development process provides noguarantees of financial gainOur contracts and disclosures are explicit in this regard.While this is of little comfort to a client who has expended considerable time, money,effort and emotion into a project, the fact that a particular project does not bring financialgain to the client does not invalidate the services that were providedDavison has noobligation, legal or otherwise, to refund any monies paid by Mr [redacted] for servicesrendered to his documented satisfaction.SincerelyDavid [redacted] D***Associate CounselDavison Design and Development, Inc.Enclosures

February 02, 2017Re: [redacted] ***Your ID#: [redacted] Dear Ms [redacted] ;This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 01/24/Customer concerns upset everyone and the staff works very hard to troubleshoot them so communication errors are kept to a minimumFrom the time of an initial contact and throughout the process, Davison maintains an open channel of communication, disclosing its services and fees upfront and providing contracts that are simply written, with no “fine print” provisionsUnfortunately, miscommunications do occur; that appears to be the case with Mr***.Mr [redacted] contacted Davison with an idea for a new productHe entered a Pre-Development and Representation Agreement and he made partial payment of the feeThe contract provided a three day period during which Mr [redacted] could have cancelled the contract and received a refund of any monies that may have been paidHe did not invoke this provisionThe contract is explicit; “The revocation provision of this Agreement is the only means of cancelling this Agreement and obtaining a refundIf the Agreement is cancelled, revoked or terminated after the three business day period, there will be no refund of any amount paid towards the contract fee.” Due to personal circumstances, he contacted Davison to request that his project be placed on holdThe representative from Davison mistook this request as a demand for a refundWith this misunderstanding, Mr [redacted] was informed of the contract provision.Davison is certainly willing to place his project on hold and proceed when he wishes to resumeHis project will also be re-assigned to a different representativeIf however, Mr [redacted] wishes to terminate his contract, he may contact Davison’s Legal Department to make arrangementsSincerely, David *D***Associate CounselDavison Design and Development, Inc

October 31, Re: [redacted] Your ID#: [redacted] Dear Mr***; This letter is in response to the supplemental comments submitted by Ms [redacted] regarding the above referenced complaint Davison’s initial response of October 20, is incorporated Accordingly, any issues addressed in the original response will not be reiterated Initially, please note that her product sample has been shipped to her attention via FedEx, tracking number [redacted] In addition, at no cost to Ms [redacted] , Davison created a brief video demonstrating the functionality of the product sample and provided that to her as well Attached please find a copy of the e-mail providing this information and video In her supplemental comments Ms [redacted] attempts to disavow her signed questionnaires stating they were too narrow for her to comment on the areas she felt were lacking Copies of the questionnaires were provided to you For each statement the client can select Agree, Agree Somewhat, Disagree Somewhat, or Disagree Also, the questionnaires explicitly state “Any additional comments are welcome.” Ms [redacted] selected “Agree” for all statements and did not provide any additional comments Her retrospective attempt to claim the questionnaires do not represent her satisfactions is disingenuous at best Sincerely, David [redacted] D [redacted] Associate Counsel Davison Design and Development, Inc Enclosure

This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 02/18/Customerconcerns upset everyone and the staff works very hard to troubleshoot them so communicationerrors are kept to a minimumFrom the time of an initial contact and throughout the developmentand presentation of the idea, Davison maintains an open channel of communication, disclosing itsservices and fees upfront, providing contracts that are simply written, with no “fine print”provisions, and securing the client’s approval and authorizationIt is not possible to be moreupfront with its clients about the services, fees and the development of their projectA review ofMr [redacted] ’s file indicates that all services were completed with his express approval andauthorizationsFurther, the services met with his documented satisfactionIt bears noting that allservices were completed by January 13, Now, more than three years later, he has filed thiscomplaintThere is no basis for a refund, nor support for his complaint.Briefly stated, Mr [redacted] contacted Davison in November The electronicsubmission system utilized by Davison makes it impossible for a client to submit an idea withouthaving two separate disclosures displayed in a printable and savable formatMr [redacted] acknowledged, via an electronic signature, that he received and read the two disclosurestatementsIt is important to note that the disclosures are made BEFORE the Client enters anyservice contract or makes any payment to DavisonAmong the disclosures is the statement that“It is Davison’s practice to seek more than one contract in connection with a submittedidea.” The disclosure then provides a listing of the various services and related feesEnclosed,please find a copy of the disclosure detailing the servicesHe entered the initial pre-developmentcontract which obligated Davison to compile research on U.SPatents and products, on themarket at that time, which were similar to his ideaThis research was completedIn February2011, he contracted for the design and construction of a physical product sampleAn initialdesign was created and submitted for his approvalMr [redacted] provided his written approval ofthe design on or about February 16, A copy of his signed approval is enclosedNote theactual approved design has been redacted for confidentiality purposesBased on his approval,the physical sample was constructed and presentation material createdAn Executive Briefing,which included a photograph of the constructed product sample, was provided to him for review.In July 2012, Mr [redacted] authorized the presentation of his new product idea and completed aquestionnaire about the Executive Briefing in which he provided positive feedbackCopies of hisauthorization and completed questionnaire are enclosedIn August 2012, his new product ideawas presented to the designated corporation who declined to enter a licenseMr [redacted] declinedthe offer to make additional presentations and selected a “reactive approach” in which Davisonwould wait for a corporation to approach them seeking a product similar to Mr [redacted] ’s idea.Enclosed, please find a copy of Mr [redacted] ’s selection of this approach.In his complaint, Mr [redacted] alleges he was not shown the constructed product sample.This is falseThe Executive Briefing included an actual photograph of the physical sample.Second, Mr [redacted] alleges he contracted to have Davison “market” his ideaThis is amischaracterizationDavison does not “market” its clients’ product ideas to the general public,they design and develop product ideas for presentation to corporations who in turn maymanufacture and market the productFinally, Mr [redacted] alleges he was not informed that thepresentation of his product idea was limited to the designated corporationAgain, he is mistaken.The disclosure statement clearly details the additional service for making additional presentations.Further, the contract which he entered contains the following provision:“Section LThe Client shall not be responsible for any additional expenses to Davison within thescope and term of this Agreement, with the possible exception being additional services to present theIdea to an additional targeted corporation which may include services to refurbish or repackage thesample, for which Davison currently charges $Davison’s obligations are only those set forth inthis Agreement and only directed towards the targeted corporation named on the last page of thisAgreement.”As stated, Mr [redacted] was fully informed of all services and related fees BEFORE heentered any contractThe services have been performed with his express written approval andauthorization, and to his documented satisfactionThere is no basis for a refundHowever, in theinterest of customer satisfaction, Davison will offer two additional presentations at no cost to Mr[redacted] If he chooses to accept this offer, he need only contact the Licensing Department whowill coordinate the necessary paperwork to authorize the presentations.David [redacted] D***Associate CounselDavison Design and Development, Inc

I do not agree with this statement because it is not trueRyan has not provided me with any proof of this pre -development phase and I do not know what it isI have asked Ryan many times if I had to pay any additional fees and he said noThe only information I got from ryan were emails of similar products that made it look as though my product was not worth itI have NEVER talked to or came in contact with David [redacted] D***, the person who wrote the previous statement, and Ryan kept telling me that there was a need for my product for about weeks until he just stop calling but provided me with no proofI asked him times for refund and all he said was well there is a need and we did some of the workI would at least accept $back Regards, [redacted] ***

January 23, 2017Re: [redacted] ***Your ID#: [redacted] Dear Mr [redacted] This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 01/16/Customer concerns upset everyone and the staff works very hard to troubleshoot them so communication errors are kept to a minimumFrom the time of an initial contact and throughout the process, Davison maintains an open channel of communication, disclosing its services and fees upfront and securing its clients’ approval and authorization throughout the processThe contracts are simply written, with no “fine print” provisionsA review of Mr***’ file indicates that Davison has performed all services with his approval and authorization, and to his documented satisfactionThere is no support for his complaint.Briefly stated, Mr [redacted] contacted Davison in May On 07/01/2013, he contracted for pre-development research services which were completed by 07/23/Then on 08/14/he entered a service contract for the creation of a rendering that depicted his product idea and presentation materialHe also contracted for the creation of a short video describing his product ideaMr [redacted] approved the proposed rendering, authorized the presentation of his idea and completed two questionnaires (one about the rendering and the second about the presentation material) providing positive feedbackHis product idea was presented to the targeted corporationThe corporation chose not to license his ideaMr [redacted] authorized the presentation to two additional corporations; neither of which chose to license his productNo additional services have been retainedCopies of his approvals, authorization, and completed questionnaires are enclosedNote the actual approved design has been redacted for confidentiality purposes.In his complaint, Mr [redacted] make a number of mischaracterizationsFirst, he states he hired Davison to “endorse a patent I created”It is unclear as to what service he is referencing by “endorse a patent”Regardless, Davison is not a law firm and does not provide patent services, or any other legal servicesThe contracts are explicitly clear the client is solely responsible for pursing any patent, or other intellectual property protectionsTo the extent he believes Davison offers patent services, he is mistakenMr [redacted] states he has received a Notice of Allowance from the USPTOIt bears noting that the initial application for his invention was filed with the USPTO on 06/20/2012, more than months before he contacted Davison.Next, he states he hired Davison to have his product “b[r]ought to Market”This mischaracterizes Davison’s roleDavison does not “market” its clients’ products to the general publicDavison develops its clients’ product ideas and makes presentations to corporation in an effort to license the product ideaIt is the subsequent corporation who enters a license that then manufactures and markets the product to the public.Finally, Mr [redacted] states he hired Davison to make a prototype of the product ideaThis is inaccurateHe had entered an “Integrated Product Rendering” agreementThe language in the contract, from its title to the specific terms, is clear that a graphic representation of his product idea, i.ea rendering, depiction, design, was to be developedNo term refers to the construction of a physical prototype.As stated, all services have been performed with Mr***’ express written approval and authorization, and to his documented satisfactionWhile it is unfortunate that the targeted corporations chose not to pursue his product idea, that fact does not negate the provided servicesThe simple fact is that the product development process provides no guarantees of financial gainThe contracts and disclosures are explicit in this regardWhile this is of little comfort to a client who has expended considerable time, money, effort and emotion into a project, the fact that a particular project does not bring financial gain to the client does not invalidate the services that were providedThere is no basis to warrant a refundHowever, in the interest of customer satisfaction, Davison will offer two additional presentations at no cost to Mr***If he chooses to accept this offer, he need only contact the Licensing Department who will coordinate the necessary paperwork to authorize the presentations.Sincerely, David *D***Associate CounselDavison Design and Development, Inc.Enclosures

This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 08/23/ Davison understands that customer service is vital in all businesses and is imperative when operating a successful business Customer concerns upset everyone and the staff works very hard to troubleshoot them so communication errors are kept to a minimum His contentions that no one is working on his project and that he was to receive a prototype within 3-months are simply false Davison has been working, and continues to work, on the development of Mr [redacted] ’s product idea Mr [redacted] contacted Davison in August He first contracted for the initial pre-development (PD) research services This service was performed and the research provided to him in September In October he entered into a contract for the design and construction of a product sample, packaging, and presentation material for his product idea (NPSA) Davison created an initial design and submitted this to him for is approval in June The initial design did not meet with his approval His product concept is more technically involved than what the initial design reflectedDavison has had numerous conversations with Mr [redacted] , including a conversation with the company founder, to direct its further research and establishment of a proof of concept Davison continues to work on his product idea, which is a highly technical concept The simple truth is that the design of a custom product sample can be a time-consuming process, and the time requirements can vary greatly from one idea to another Many projects can not be constructed from existing parts that can be readily ordered Rather, certain components may need to be created from scratch, or, as in this instance, a theoretical concept may need to be researched and proven to work before a product sample can be designed Due to this variability, as well as other factors such as the complexity of an idea, providing a defined timeline is not possible Accordingly the NPSA does not provide a defined time for performance In contrast the PD, which involves a fairly consistent timeframe regardless of the idea, does provide an estimated time for performance of four to six weeks Earlier today, a conference call was held with Mr [redacted] regarding the status of his project The work that has been performed was discussed, as well as the work that needs to be completed Davison has also offered to provide additional services in the creation of a video about his product sample at no cost to him (a value of $2,495.00) Mr [redacted] was in agreement with the planned actions and has indicated that he will inform your office accordingly Sincerely, David *D [redacted] Associate Counsel Davison Design and Development, Inc

This letter is a response to the above letter from Davison Design and Development, Inc(Davison) First of all, the sales happened on the phone by promised statements by salesman and based on the trust to the company (salesman) and charge of the amount happened based on the exact promised statements I, [redacted] ***, did not agree to pay for the old market and patent research-data I paid on the phone and agreed to pay for the development and initial design of my idea I am not, and I was not interested to pay that huge amount for getting old market and patent dataSo, from the first point, it was a huge misleading and then salesman promised to send initial development and initial design of my idea, also he asked from me to send him any scratch and design of my idea to him through email and I did sent him with the mind that I am supposed to get development of my design So question here is: Why Davison asked me to send them my design if they want to send me the old patent data (Patent research data)? I was told to get some development and improvement on my initial design on the phone that is why I sent them my design and all scratch I hadEmail can be sent to prove that I have sent my initial design I was convinced by salesman to get development and initial design of the idea, and I paid for this service on the phone and waited weeks and got the CD with old patent data Second question, why should they use general word “Pre-development” for selling “old Patent search data”This is very general word which can be any step before developmentThis misleads client such as me who are looking for development and design In the response to Davison statement: “Davison provided its services per the terms of the contract.” To address this part, Davison sold the service on the phone and never performed the promised services on the time of the sales (payment) In the response to Davison statement: “It is important to note that the disclosures are made BEFORE the Client enters any service contract or makes any payment to Davison.” To address this part, this is completely wrong and falseI paid on the phone and never seen the contract before paying the fee I clicked on the link and went to the website around or hours later, and I was expecting to see my idea and some information on the website, so I clicked on yes to terms and conditions section and then nothing was on my account except acknowledgment at the initial part, this has never been explained that this portal is for signing the contract onlyI signed to the website after I paid on the phone and can prove this statementSo statement below by Davison is completely wrong “It is important to note that the disclosures are made BEFORE the Client enters any service contract or makes any payment to Davison.” In the response Davison to statement: “Davison offered additional services, under a separate contract, which Mr [redacted] has declined.” I have never declined anything and never declined any services, if yes, I would defiantly decline it after not getting my promised services on the phone through salesman.In the response to Davison statement: “As statement, Mr [redacted] was fully informed of all services and their related fees offered by Davison, BEFORE he entered into any contract.” This is completely wrong statementI have never seen and read the contract before being chargedI have been charged first on the phone then received the email containing the portal and I logged in to the portal exactly after or hours when sales had been performed alreadySo this is wrong information provided by Davison to you In the response to Davison statement: “On 04/22/2015, Mr [redacted] acknowledged, via an electronic signature, that he received and read the two disclosure statements.” This is completely wrong information and I am glad Davison mentioned this, I got the email regarding portal access on 5/5/and I have never got any portal access to read and acknowledge the disclosure on Aprl 22ndSo, this is again another wrong response from DavisonEmail can be provided as a proof The email Davison sent me on May 4th includes Davison-Roadmap which says in the pre-development step:” We identify a corporation to target with the ideaThe corporation’s product line, distribution outlets, manufacturing methods, mission statement, packaging and more will be identifiedWe will provide related products and patentsWe put all of this information in your “Idea to Product Portfolio.” There was not such highlighted information in the package they sentThey only sent me old patent data which I was toldActually I was told to get initial design and development of my idea and paid on the phone based on the salesman statements and I logged in to the portal after paying the fee so never saw the contract before paying the feeWhich Davison provided wrong information regarding the time stamp of these events As a conclusion, I paid on the phone based on the trust to the salesman and his statements, I paid before seeing the contract, and I received which was never been told on the time of the sales Regards, [redacted] Shharam ***

October 20, Re: *** [redacted] Your ID#: [redacted] Dear Mr***; This letter is in response to the above referenced complaint filed by Ms [redacted] against Davison Design and Development, Inc(Davison) on or about 10/10/ Davison understands that customer service is vital in all businesses and is imperative when operating a successful business Customer concerns upset everyone and the staff works very hard to troubleshoot them so communication errors are kept to a minimum Davison performed its services with Ms [redacted] ’s express written approval and authorization Further, the services were provided to her documented satisfaction In her complaint, she raises three areas of concern; the construction of the product sample, the presentation, and the communication with Davison Following a brief summary of the services provided, each item will be addressed individually Ms [redacted] contracted for the design and construction of a product sample and presentation material A design, in the form of an Integrated Product Rending, was provided to her She approved the design and completed a questionnaire about the design providing positive feedback Based upon the approval, the physical product sample was constructed and presentation materials, in the form of an Executive Briefing, were created The Executive Briefing included an actual photograph of the product sample, not merely a “picture representation” as stated in the complaint Ms [redacted] authorized the presentation and completed a second questionnaire about the Executive Briefing, again providing nothing but positive feedback The presentation was made on 05/23/ Unfortunately the company did not license the product idea Copies of her completed questionnaires are enclosed Product Sample: Ms [redacted] suggests in the complaint that the physical product sample may not have been developed This is simply false The Executive Briefing which was provided to her, and about which she provided positive feedback, included a photograph of the actual product sample that had been constructed The contract terms explicitly state that Davison is to retain possession of the sample unless the client makes a written request to receive itMs [redacted] did make such a request and in the shipment process there was a mistake; a different sample was sent to her When her product sample was located, it was in need of repair Following the repair, the sample did not meet the quality control standards and it is currently being repaired again There is no excuse for the significant delay in providing the product sample and Davison extends it apology to Ms [redacted] The only explanation is that the employees are human, and things happenThe product sample will be shipped to her at the earliest possible time As further evidence of its construction, enclosed please find a copy of the build records for both the initial construction and the re-build Presentation: Ms [redacted] ’s product idea was presented on 05/23/ The presentation consisted of the Integrated Product Rendering and the Executive Briefing, both of which she reviewed and about which she provided positive feedback The form of presentation depends largely upon the practices and preferences of the particular targeted company Ms [redacted] was informed in her first contract, “Typically, presentation first involves emailed or mailed design images and communication is conducted primarily via telephone A sample is shipped only upon request .” The authorization to make the presentation explicitly states, “I authorize Davison to ship visual information prior to shipping product sample materials.” A copy of the e-mail sent on her behalf is enclosed Communication: Ms [redacted] alleges that there has been a lack of communication, specifically that her calls are not returned That is simply not accurate The phone records document that Davison promptly returned her callsHer calls on January 23rd, May 23rd, July 19th, and August 16th were all returned on the same day The call of August 8th was returned on August 9th Enclosed, please find a printout of the phone records with Ms [redacted] Davison has performed its services with Ms [redacted] ’s express written approval and authorizationThe services met with her documented satisfaction While it is unfortunate that her product idea was not licensed, Davison does not, and can not, guarantee such an outcome The disclosures and contracts are explicitly clear in that regard Her product sample will be sent to her at the earliest possible time Sincerely, David *D [redacted] Associate Counsel Davison Design and Development, Inc Enclosures

This letter is in response to the above referenced complaint filed by Ms [redacted] against Davison Design and Development, Inc(Davison) on or about 02/29/Customerconcerns upset everyone and the staff works very hard to troubleshoot them so communicationerrors are kept to a minimu [redacted] From the time of an initial contact and throughout the developmentand presentation of the idea, Davison maintains an open channel of communication, disclosing itsservices and fees upfront, providing contracts that are simply written, with no “fine print”provisions, and securing the client’s approval and authorizationIt is not possible to be moreupfront with its clients about the services, fees and the development of their projectA review ofMs [redacted] ’s file indicates that she was provided with, and acknowledged, the disclosures of allfees and services BEFORE she entered any service contract or made any payment to Davison.The services for which she contracted have been completedShe has declined the offer ofadditional services, which is her prerogativeThere is no basis for a refund, nor support for hercomplaint.Ms [redacted] initiated contact with Davison by submitting an idea through its website on11/13/The electronic submission system utilized by Davison makes it impossible for aclient to submit an idea without having two separate disclosures displayed in a printable andsavable formatIt is important to note that the disclosures are made BEFORE the Client entersany service contract or makes any payment to DavisonAmong the disclosures is the statementthat “It is Davison’s practice to seek more than one contract in connection with asubmitted idea.” The disclosure then provides a listing of the various services and related fees.Enclosed, please find a copy of the disclosure detailing the services and related feesMs [redacted] acknowledged, via an electronic signature, that she received and read the two disclosurestatementsEnclosed please find a copy of the electronic data record documenting heracknowledgment at 03:04:on 11/13/from IP address 73.179.145.45.Following her acknowledgment of the disclosures, Ms [redacted] entered the initial predevelopment contract which obligated Davison to compile research on U.SPatents and products,on the market at that time, which were similar to her ideaThis research was completed and thematerial provided to her in a Product Portfolio on 01/07/The contract for the predevelopment service contains the following provision;“Section II BProduct Samples; ApprovalsClient is responsible for obtaining a product sample, packagingand relevant information about the product in a professional format for presentation to a Licensee, at Client’ssole expenseDavison, at its option, will offer to provide further development services, under a separatecontract for a separate fee, to assist in obtaining or creating the sample and presentation material for thetargeted LicenseeClient is aware that he or she is free to obtain such materials elsewhere or not to obtainthem.”On 01/27/2016, consistent with the terms of the Pre-Development Agreement and thedisclosures provided to Ms [redacted] , Davison offered additional services for the furtherdevelopment of her projectMs [redacted] declined these additional services, which is herprerogative.Ms [redacted] ’s complaint contains numerous allegations and mischaracterizations.Her allegation that the services and fees were not disclosed to her is simply falseAs statedabove, every individual who submits an idea through Davison’s website is provided with, andacknowledges having received and read, the disclosuresFurther, the disclosures are freelyavailable on Davison’s websiteDavison can not confirm that she actually read the disclosures,only that she acknowledge having done so.Next she claims the services offered are to “produce, patent and sell your invention”.This mischaracterizes Davison’s servicesFirst, Davison is not a prototype manufacturer thatcreates a product sample based upon the client’s preconceived notionsDavison is a design anddevelopment firm whose goal is to create a product sample that is a cost-effective solution to theproblem identified by the clientSecond, Davison does not offer patent servicesDavison is nota law firm and does not advertise that it provides patent services or any other legal servicesThecontracts for services do not include patent filing services or any other legal servicesThecontracts are explicitly clear that the Client is solely responsible for securing any and allintellectual property protectionsFinally, Davison does not “sell” its clients’ product ideas to thegeneral public, they design and develop product ideas for presentation to corporations who in turnmay manufacture and market the productTo the extent Ms [redacted] misunderstood the natureand scope of services offered such misunderstanding is not due to a lack of disclosure byDavison.As stated, Ms [redacted] was fully informed of all services and related fees BEFORE sheentered any contractThe services for which she contracted have been performedHer decisionto not pursue the further development of her product idea does not negate the initial service whichwas completedThere is neither basis for a refund nor support for her complaint.SincerelyDavid [redacted] D***Associate CounselDavison Design and Development, Inc

This letter is in response to the above referenced complaint filed by MrR [redacted] against Davison Design and Development, Inc(Davison) on or about 12/23/16.The gravamen of his complaint is that his project is not “making money”, implying some form ofa guarantee of a financial gainThe reality is that the product development process provides noguarantees of financial gainThe contracts and disclosures are explicit in this regardFrom thetime of an initial contact, through the research and development of a new product idea, to thepresentation of a client’s idea, an open channel of communication is maintained, disclosing theservices, fees and historical licensing data upfront and securing the client’s approval andauthorization throughout the processThe disclosures and contracts are simply written with no“fine print” provisionsIt is simply not possible to be more upfront about the fees, services andrisksUnfortunately, despite best efforts, clients are occasionally dissatisfied, particularly whentheir product ideas are not licensed.Mr [redacted] initiated contact with Davison by submitting an idea through its websiteon 02/21/The electronic submission system utilized by Davison makes it impossible for aclient to submit an idea without having two separate disclosures displayed in a printable andsavable formatIt is important to note that the disclosures are made BEFORE the Client entersany service contract or makes any payment to Davison [redacted] the disclosures is a detailedstatement of the historical track record of securing a license for a client projectHeacknowledged, via an electronic signature, that he both received and read these disclosures.Enclosed is a copy of the data record confirming his acknowledgement on 02/21/at 00:03:16ESTNote the submitted idea has been redacted for confidentiality purposes.Mr [redacted] entered into two contracts for services; the Pre-Development andRepresentation Agreement, and the New Product Sample AgreementThe services wereperformed with his express written approval and authorizationHe approved the design of hisproduct sample and authorized its presentationCopies of his signed approval and authorizationare enclosed(Note the actual approved design has been redacted for confidentiality purposes.)He also completed a questionnaire in which he provided positive feedbackA copy of thatquestionnaire is enclosedThe product idea was presented to the designated company who chosenot to license the product ideaAn offer of the additional service to make an additionalpresentation was declined by Mr [redacted] , which is his prerogativeThis complaint followed.In his complaint, Mr [redacted] makes numerous incorrect claims; one that he was toldDavison would patent his product idea; two, that he would get a license and make money from hisidea, and three that the development of his product sample was not to his satisfactionAs will bedetailed, these claims are contrary to the facts.Patents: Davison is not a law firm and does not provide patent services or other legalservicesSuch services are not listed in the disclosures, nor are they contained in the contracttermsTo the contrary, the contracts explicitly states;Disclosures;No legal service, whether it is patent filing or any other legal service, is listed on the disclosuresdetailing the various services offered by Davison.Pre-development Agreement;“IIB Davison is not responsible for applying for or obtaining any intellectual propertyprotections on the Product or Design, including but not limited to patents, trademarks and tradenames.”New Product Sample Agreement;“IF The Client is solely responsible for the sufficiency, completion and submission of any finalapplication, United States Patent & Trademark Office form PTO/SB/ 16, and any other patent ortrademark applications that may be necessary.”“Jiii)Davison is not a law firmDavison is not providing, and Client is not relying uponDavison for, legal adviceClient acknowledges that he/she is responsible for patenting hismer Ideaand that Davison has made no representations concerning the patentability of the Idea or its ultimatedesign.”To the extent Mr [redacted] believes this service was included in his contract, he is mistakenthrough no fault of Davison.Product license: The simple truth is; there is no guarantee that a particular product ideawill be licensed, much less a guarantee of a financial gainDavison does not provide evaluationsof the commercial potential of a product idea, much less any form of guarantee that a particularproduct will be licensedDavison goes to great lengths to communicate this to its clientsMr[redacted] was repeatedly provided with this information, specifically in;Disclosures:“Davison does not offer evaluations of idea submissions for commercial potential...”The historical licensing data including the number of clients to have received a license and the numberof clients who have received a financial gain are provided.Pre-Development Agreement:“Client acknowledges that Davison has made no claim or wan~anty that Davison will be able toconsummate a License Agreement, or find a Licensee willing to compensate Client for his or herproduct and/or designClient acknowledges that Davison has not made any representations concerningthe potential of Client’s Product to be marketed, licensed, patented or to make a profit for Client.Davison has not evaluated the Product;”New Product Sample Agreement:“Davison has made no representations concerning the likelihood that the Client will receive anyfinancial gain from the development of the Idea.”“Client acknowledges that Davison has not and will not evaluate the commercial potential of the Ideaand that Davison has not disclosed it to anyoneThus, there is no way of knowing at this time if thetargeted corporation will license, buy or pay royalties for the Idea once it has been developedClientacknowledges that Davison has made no representations concerning the likelihood of licensing,marketing, royalty payments or profitability.”Product Sample: It is important to note that Davison is not a prototype manufacturer thatcreates a product sample based upon the client’s preconceived notionsDavison is a design anddevelopment firm whose goal is to create a product sample that is a cost-effective solution to theproblem identified by the clientThe New Product Sample Agreement explicitly states thefollowing;“IAiv) Preliminary Product Design: Development Team “brainstorming’ sessions will be held to uncoverproduct design solutions that blend with the targeted corporations manufacturing capabilitiesTheergonomics and aesthetics of the product are also taken into considerationThis subjective process oftenresults in the Development Team making modifications and enhancements, which are sometimes substantial,to the proposed solution or the preliminary design submitted by Client, particularly if Clients proposeddesign is not a cost effective solution to solving the problem outlined by the client, does not reflect currentmanufacturing techniques or may be in conflict with products patented or on the marketClient acknowledges that there have been no representations by Davison that the Idea as conceived andsubmitted by Client is novel or feasible or that the design to be created by Davison will function in themanner and with the attributes as originally conceived by ClientThis Agreement does not contain orincorporate any specifications, performance characteristics or other qualities for the design or product sampleto be produced.”In light of the numerous disclosures provided to Mr [redacted] , his signed approval,signed authorization and signed questionnaire, any alleged complaint is simply not credible

This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 04/05/2015.Customer concerns upset everyone and our staff works very hard to troubleshoot them socommunication errors are kept to a minimumFrom the time of an initial contact, to thepresentation of a client’s product sample, we try to maintain an open channel ofcommunication.Please note that Davison has reached out to Mr [redacted] to discuss his concerns.Following a thorough review of his project and the development process, his concernshave been addressedMr [redacted] will to continue to work with Davison in the pursuit ofhis projectMr [redacted] has agreed to contact your office directly concerning theresolutionA copy of his e-mail, dated April 14,2015, confirming the resolution isenclosed.Sincerely [redacted] ***Associate CounselDavison Design and Development, Inc.Enclosure

This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 02/02/Davisonunderstands that customer service is vital in all businesses and is imperative when operating asuccessful businessCustomer concerns upset everyone and the staff works very hard totroubleshoot them so communication errors are kept to a minimumFrom the time of an initialcontact, through the research and development of a new product idea, to the presentation of aclient’s idea, they try to maintain an open channel of communication, disclosing their servicesand fees upfront, and securing the clients’ approval and authorization throughout the processAswill be detailed, all services have been performed with Mr***’ written approval and to hissatisfaction.MrM [redacted] entered into a contract for the creation of presentation material andrepresentation servicesA proposed design for the presentation material was created andapproved by Mr [redacted] He completed a questionnaire about the Integrated Product Renderingin which he provided positive feedbackIn reliance upon his approval, the presentation materialwas finalized and an Executive Briefing depicting his product idea was submitted to himAgain,he completed a questionnaire about the Briefing in which he provided positive feedback and heauthorized the presentation of his product ideaEnclosed, please find copies of his signedquestionnaires and authorizationThe contention in his complaint that Davison did “nothing” isnot credible.With regard to the return of his prototype, it bears noting that the contract which Mr[redacted] entered specifically states; “Use of Client-Provided Materials as Production SampleDavison will use materials submitted by you for the purpose of .presenting the product...Davison has no obligation to maintain or return such materials.” Despite having no contractualobligation to do so, Davison is in the process of preparing his sample for shipment and it will beshipped to him promptly

I would really like to know if Davison has put any new products in to the market place?? Very few from the statistics listed in the contract disclosureThis statistics listed in the contract disclosure, would almost give them the legal right to steal blindly from peopleThey hold to no accountability accept their own Initially when I contacted Davison I was told my [redacted] idea was a good and marketable ideaThat it would be simple to make and would really have some usefulness and functionality in the worldWhich I still believeBut after I went through the process with Davison I was told, by [redacted] , sorry, you idea wasn't selected" and to add insult to injury said, "WE GET 2-IDEAS FOR TOILET SEAT OPENERS A WEEK." That was another Davison Slap in the Face I found the experience with Davison to be impersonal and I was manipulated into a design that did not represent my ideaI was told that [redacted] was interested in my IdeaBut Davison and Robert B [redacted] had their own ideas about how they thought it should be designedThe whole process was unfriendly and did not respect my idea and the design I came up with and paid Davison Handsomely to help me withThe pressure from Robert B [redacted] to hurry up and accept a design inferior to my Idea was an attempt to manipulate the process in order for him to get his commissionI was told by Davison employees Robert B [redacted] was no longer with the company after that When the initial [redacted] idea had gone through the design phase and onto licensing Robert B [redacted] was out of there And he could not be reached for consultation on simple questions I had to fill out the application formso I proceeded on my own without his helpPerhaps he had gone on vacation with the money he got from his commission? When he finally returned I had already filled out the form and sent it inThe Customer service Davison provided was only an effort to satisfy their own criteria in legally taking a huge some of money from me and to rationalize it Davison has done this again and again to people, burning them in the processYou have a path of destruction and unhappy clients that that goes back over years I am sureThank God for agencies like Revdex.com who give ratings on businesses like youYou have an F rating from Revdex.com which is understatement I was also told Davison made a pro to-type of my idea and that I would get a sample of it, which never happenedLater when I requested it, [redacted] told me they needed to keep it in their sample portfolio in the event companies would be interested in itI don't believe any pro to-type was ever createdIn speaking with other unhappy Davison Customers, they also told similar stories of crappy pro to-types that were shotty and inferiorI extended way too much trust in Davisons willingness help me design my productAs far as redesigning my idea or presenting it to other companies? I have no faith or trust in Davison what so everAnd would only be insulted to make any more effort with them

This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about10/Customer concerns upset everyone and our staff works very hard totroubleshoot them so communication errors are kept to a minimumFrom the time of aninitial contact and throughout our process, we maintain an open channel ofcommunication, disclosing our services and fees upfront and securing our clients’approval and authorization throughout the processOur contracts are simply written,with no “fine print” provisionsIt is not possible to be more upfront with our clientsabout our services and feesIn his statement, Mr [redacted] implies he was misled aboutthe costs associated with the development of his projectAs will be detailed below, Mr[redacted] was provided explicit, clear disclosures of the relevant fees.Mr [redacted] contacted Davison about a new product idea through Davison’swebsiteThe system Davison utilizes for electronic submissions makes it impossible fora person to submit an idea without first having two separate disclosures displayed in aprintable and savable format, and the person electronically acknowledging thedisclosuresMr [redacted] acknowledged, via an electronic signature, that he received andread the two disclosure statementsIt is important to note that the disclosures are madeBEFORE the Client enters any service contract or makes any payment to Davison.Among the disclosures is the statement that “It is Davison’s practice to seek morethan one contract in connection with a submitted idea.” The disclosure then provides alisting the various services and related feesEnclosed, please find a copy of thedisclosure detailing our services.Following his acknowledgment of the disclosures, Mr [redacted] entered into anagreement for Pre-Development services which obligated Davison to compile researchdata related to his product ideaDavison completed the Pre-Development services andforwarded the compiled research to Mr [redacted] on 28/The research comprisedeleven (11) U.Spatent documents and information on six (6) products currently in themarket which are similar to his submitted idea.The Pre-Development Agreement states in relevant part (emphasis added);“Section II BProduct Samples; ApprovalsClient is responsible for obtaininga product sample, packaging and relevant information about the product ina professional format for presentation to a Licensee, at Client’s sole expense.Davison, at its option, will offer to provide further development services,under a separate contract for a separate fee, to assist in obtaining or creatingthe sample and presentation material for the targeted LicenseeClient is awarethat he or she is free to obtain such materials elsewhere or not to obtain them.”Consistent with the terms of the Pre-Development Agreement and the disclosuresthat Mr [redacted] acknowledged, Davison offered additional services for the developmentof his projectMr [redacted] entered into a second contract, the New Product SampleAgreement, for the design and construction of a product sampleThis contract provided aseven day revocation period which Mr [redacted] did not invokeHe selected a paymentoption and has made a partial payment toward the feeThe contract provides that noservices are due until full payment has been receivedDavison is willing to proceedunder the terms of the contract; however there is no basis for a refund if the contract iscancelled after expiration of the revocation period.Despite having no contractual obligation to process a refund, Davison has nointerest in retaining fees for services that will not be performedDavison will agree towaive its claim for the unpaid balance and refund 80% of the monies paid toward theNew Product Sample AgreementThere is no basis to refund any monies on the PreDevelopment Agreement as these services have been performedIf Mr [redacted] desiresto accept this offer, he need simply contact our legal department and the paper work willbe forwarded to his attention[redacted] ***Associate CounselDavison Design and Development, Inc