Paint Solutions

Ms [redacted] Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA December 21, Re: [redacted] Your ID#: [redacted] Dear Ms [redacted] ; This letter is in response to the second set of supplemental comments submitted by Ms [redacted] regarding the above referenced complaintPlease be advised that MsVicky B [redacted] has, or will have in the immediate future, contacted Ms [redacted] in order to proceed with the offered presentations Since June 2016, when Ms [redacted] ’s project was transferred to the licensing department, MsB [redacted] has been and continues to be the contact individual There have been numerous calls and e-mail communications over the past eighteen months between MsB [redacted] and Ms [redacted] Davison regrets any confusion that may have occurred in regard to the appropriate contact person Sincerely, David *D [redacted] Associate Counsel Davison Design and Development, Inc

Hi in response to DavisonIm sorry I had thought I signed the contract with my dad, it was a long time ago to rememberBut I know me and my family considered the invention tole to afford 8,to continueTHEREFORE we would NOT have even paid the to begin with if we knew we couldnt afford 8,and If it was true that my dad got told about the fees for continuing invention before paying initia be done as a teamAnd False, He was only made known of the when we paid it but until we got to the next step of the invention he was NOT made known about the fees for the next stepsLike I said we are POOR and would NEVER be abl fee, I was NOT told at all by my parentsAND YET I WAS the one who paid the 695!! How is that fair to me?????

I'm back and I need your help againas you know I finally received my sampleafter I did some adjustments I sent it back and asked Davison to reply when they received itno reply; also I asked them after they received it and read my notes plus I asked if we could not get on the same page or work together, I would be just as happy if they gave me back all of my money back; no reply; the third email I asked why in eight months they only target two companies, to please reply; no reply; so my point is I'm tired, upset, and out of patience, I don't what to play cat and mouse anymore, just what my money back, I hope maybe you can give them a push and get a response out of them, to see what they are going to dothank- you for your time and please reply

This letter is in response to the above referenced complaint filed by Ms [redacted] against Davison Design and Development, Inc(Davison) on or about 08/31/ At the outset, please note that Ms [redacted] identified herself as [redacted] , accordingly all relevant documents reference her by that nameDavison understands that customer service is vital in all businesses and is imperative when operating a successful business Customer concerns upset everyone and the staff works very hard to troubleshoot them so communication errors are kept to a minimum As will be detailed below, Davison performed its services with Ms [redacted] ’ express written approval and authorization Further, the services were provided to her documented satisfaction Unfortunately, despite best efforts, clients are occasionally dissatisfied, particularly when their product ideas are not licensed In the interest of customer satisfaction, Davison offered additional services at no cost to Ms [redacted] Contrary to her complaint, at no time did Davison offer a refund, as services were completed per the terms of the contracts Ms [redacted] initiated contact with Davison by submitting an idea through its website on 07/15/and again on 08/22/ The electronic submission system utilized by Davison m [redacted] it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format It is important to note that the disclosures are made BEFORE the Client enters any service contract or m [redacted] any payment to Davison Among the disclosures is a detailed listing of all services offered and their related fees, and a statement of the historical track record of securing a license for a client project She acknowledged, via an electronic signature, that she both received and read these disclosuresEnclosed is a copy of the data records confirming her acknowledgements, and a copy of the fee disclosure Note the submitted ideas have been redacted for confidentiality purposesMs [redacted] entered into two contracts for services; the Pre-Development and Representation Agreement, and the New Product Sample Agreement The services were performed with her express written approval and authorization She approved the design of her product sample and authorized its presentation Copies of her e-mailed approval and signed authorization are enclosed She also completed a questionnaire about the presentation material, in which she provided positive feedback A copy of that questionnaire is enclosed The product idea was presented to the designated company who chose not to license the product idea Ms [redacted] was offered additional services for an additional presentation, which she declined After the completion of all services, Ms [redacted] expressed her dissatisfaction of the process and demanded a complete re-design of her product sample, a guarantee of a license, or a full refund Davison explained that there was no basis for her demands Despite having no obligation, and purely in the interest of customer satisfaction, Davison offered, at no cost to Ms [redacted] , two additional presentations and to create an additional product rendering incorporating features to her specifications Ms [redacted] declines this offer, and filed this complaint In her complaint, she m [redacted] a number of inaccurate statements which will be addressed; Evaluations: She alleges that Davison “approved an accepted” her idea submission To the extent she implies there was an evaluation of her idea, she is mistaken Davison does not evaluate idea submissions for commercial potential The disclosures and contract terms are explicit in this regard; Disclosures: “Davison does not offer evaluations of idea submissions for commercial potential...” The historical licensing data including the number of clients to have received a license and the number of clients who have received a financial gain are provided Pre-Development Agreement: “Client acknowledges that Davison has made no claim or warranty that Davison will be able to consummate a License Agreement, or find a Licensee willing to compensate Client for his or her product and/or design Client acknowledges that Davison has not made any representations concerning the potential of Client's Product to be marketed, licensed, patented or to make a profit for ClientDavison has not evaluated the Product;” New Product Sample Agreement: “Davison has made no representations concerning the likelihood that the Client will receive any financial gain from the development of the Idea.” “Client acknowledges that Davison has not and will not evaluate the commercial potential of the Idea and that Davison has not disclosed it to anyone Thus, there is no way of knowing at this time if the targeted corporation will license, buy or pay royalties for the Idea once it has been developed Client acknowledges that Davison has made no representations concerning the likelihood of licensing, marketing, royalty payments or profitability.” Marketing: She alleges that Davison was to “market” her idea; this is incorrect Davison is not a manufacturer and does not “market” its clients’ product ideas to the general public Davison designs and develops product ideas for presentation to corporations in an effort to secure a license for the client It is those subsequent corporations, who manufacture and market the product Product Sample: She complains that the product sample designed by Davison differed from her initial concept To the extent she believes she contracted for the construction of a prototype built to her specifications, she is mistaken It is important to note that Davison is not a prototype manufacturer that creates a product sample based upon the client’s preconceived notions Davison is a design and development firm whose goal is to create a product sample that is a cost-effective solution to the problem identified by the client The contract which she entered explicitly states the following; “Aiv) Preliminary Product Design: Development Team "brainstorming" sessions will be held to uncover product design solutions that blend with the targeted corporation's manufacturing capabilitiesThe ergonomics and aesthetics of the product are also taken into considerationThis subjective process often results in the Development Team making modifications and enhancements, which are sometimes substantial, to the proposed solution or the preliminary design submitted by Client, particularly if Client's proposed design is not a cost effective solution to solving the problem outlined by the client, does not reflect current manufacturing techniques or may be in conflict with products patented or on the market OClient acknowledges that there have been no representations by Davison that the Idea as conceived and submitted by Client is novel or feasible or that the design to be created by Davison will function in the manner and with the attributes as originally conceived by Client This Agreement does not contain or incorporate any specifications, performance characteristics or other qualities for the design or product sample to be produced.” Fees: She alleges that Davison continually requested more money throughout the process She is incorrect All fees were fully disclosed to her prior to entering any contract Within each contract, the fee for the specific service is clearly stated It is not possible to be more upfront and transparent about the fees for the specific services Corporate Interest: She alleges that during the development stage, she was informed that a corporation was interested in her ideaShe is mistaken When she submitted her idea, she did so by entering a Confidentially Agreement Under the express terms of the Agreement; “Davison will not use, disclose, license or sell this idea with out my [Ms [redacted] ] express written permission.” Davison t [redacted] the obligation of confidentiality seriously, and abides by the terms of the Agreement As part of the Pre-Development agreement, a corporation is selected and identified to a client At that stage, there is no product sample or presentation material created as yet, and no authorization has been secured from the client to disclose their idea As such, the designated company can not express interest in a specific product that has not yet been presented to them The letter identifying the corporation contains the statement; “Davison has not provided to it [the selected corporation] any information concerning your idea at this stage.” Again, to the extent Ms [redacted] believes the targeted corporation had expressed an interest in her specific product prior to a presentation of her product idea; she is mistaken, through no fault of Davison Offer of refund: Her allegation that Davison offered to refund her money is incorrect As stated above, when she expressed her dissatisfaction (after all services were completed and the corporation declined to license her idea), Davison offered the additional services as previously detailed In an e-mail dated March 28, 2017, Davison outlined the situation to her indicating her demands (“Primary options”) and Davison’s offer (“Additional options”) Ms [redacted] ’ attempt to construe this as an agreement to refund her money is not reasonable A copy of the e-mail is attached In light of the disclosures, the approval, the authorization, and the questionnaire, there is simply no support for her complaint Her request for a refund is not reasonable Purely in the interest of customer satisfaction, Davison had previously offered a series of services at no cost to Ms [redacted] She has declined that offer Davison will continue to honor that offer should she decide to accept Sincerely, David *D [redacted] Associate Counsel Davison Design and Development, Inc

Revdex.com: I have read through the responses from Davison and would like to respond to some of their comments.In the second paragraph of their response they elude to the fact that the disclosures were made prior to me making any payments to DavisonThere were numerous phone conversations with my contact at Davison and I must say that he was more than persuasive regarding what they would do for me and my inventionUnfortunately, none of these conversations were recorded, as I was being steered through the processThey are quite the sales peopleIn this second paragraph it states "Among the disclosures is the statement that "It is Davison's Practice to seek more than one contract in connection with a submitted ides'Yet they state that I was informed that they would only submit my idea to one company and after that I must pay more to have them submit it to additional companiesIn this paragraph they state "enclosed is a copy of the data record confirming his acknowledgement on 11/13/ I only started talking with Davison in My check They asked for a check in the amount of $for the cost of the development agreementThen on March 20, I paid them $8,which was for the cost of the New Product Sample AgreementIt now seems like an extremely large amount to develop a package no larger than approximately 2" x 2"The did a CAD drawing of the specifications fo my product, which appears to be a very simple engineer's design of the product with dimensionsI'm not an engineer, but it seems to me that my simple product would not have required much time to sketch out for someone whose is adept at CAD drawing applications.In the third paragraph they state that they submitted a design fo the product sample to me and that I approved itThey are the professionals, so why would I not say OK, looks good to me? In this same paragraph they mention the positive feedback about the Executive BriefingAt this point I was still excited about my produce, so why would I not give positive feed backI'm not an expert on the product development; that is their area of responsibility.In the fourth paragraph, they state that I said Davison was to market my ideaThey state that Davison does not market my product to the general publicI was eliding to the marketing of my product to corporations in an effort to sell my patent to them to produce the product for resaleIn this same paragraph they state that I referenced promises and implied some form of guaranteeI never said they guaranteed anythingI expected more than what I did get from them for the amount I paid them upfrontMany of their sales techniques included videos and success stories, which are, I believe, intended to keep a person on the hook It is clear to me now that when I called early on in the process, before I sent money in to them, and questioned their ratings with the Revdex.com, and was told that these ratings were not important I will say it again, They are all very good sales people.I just don't feel that their efforts were not nearly equal to the costs they collected up frontI feel that, in fact, a refund is due to me.I hope that this narrative helps to explain my perspective for the entire process[redacted] ***

This letter is in response to the additional comments submitted by MrK*** regardingthe above referenced complaintThe comments do not raise any issue that was not previouslyaddressedThe two fundamental bases of his complaint are a claim that Davison guaranteed afinancial gain and a claim that the services for which he contracted, the pre-developmentagreement and the Integrated Product Rendering agreement, were either unnecessary or poorlyperformedThere is simply no basis to support the first claim and no reasonable basis to supportthe second.MrK***’s continued contention that Davison promised to find a company to “marketl000s of my product a month” is simply irrationalWhile locating a company to license aparticular product and take it to market is the desired goal, the simple fact is; the productdevelopment process provides no guarantees of financial gain and Davison does not make suchguaranteesThe disclosures and terms of the contracts are explicit that Davison make norepresentation about the likelihood of financial gainAs the initial response stated and provideddocumentation to support, Davison advises its client of this fact BEFORE any contract is enteredinto, as well as within the terms of the contractsTo continue to allege such a guarantee wasprovided is to simply ignore the documented evidence.Next, to the extent MrK*** believes the contracted services were unnecessary; he wasfree to not engage those servicesHaving entered the contracts, it is not reasonable to allege theservices were not needed after they were performedAs to the sufficiency of the services,Davison has performed them according to the terms of the contractMrK*** has not approvedeither of the two proposed renderingsDavison has made multiple good faith efforts to addresshis concerns, including discussions with the President of DavisonRegrettably, efforts have beenunsuccessfulDavison remains willing to complete the services under the contract terms andthere is no basis to warrant a refund.David MD***Associate CounselDavison Design and

This company never put real time in developing products,they're much to bizzy defending sub standard documented deception and refunding millions of dollar's.Please ask them to forward everything they gave me for $8300This is a clear case of breached contract due to them charging me $for a commercial that didn't even mention the name of my company.Feel free to examine the contract that spoke on promoting "* *** ** *** ***" but they never mentioned the name in the commercial?Please examine the stock photo of (stew meat) that's supposed to be conch salad.Please examine the sorry excuse for R&D when it comes to their development process and useless as well as worthlessIllustrations.By no means can they justifyearning $from a struggling businessThat fell for a bunch of double talk to lure me in only to shatter my dreams.This was the first business transactions I made for my start up business.Please see the previously sent files exposing the repeated fraud when dealing with the public.The FTC as well as other agencies has exposed this company as well as a former employee and it all has beend.Please ask them why they sent me ballooned receipt's totalling $17,when all I gave them was $8300? Having blatant disregard for the IRS,and urging me to file them on my taxes to defraud the government.They've hired countless attorneys to filibuster and deceive convening authorities in a last ditch effort to keep I'll gotten gains totalling millions.In closing,the only thing this company really seems to develop is documented deception. Thank you for your time, *** ***

This letter is in response to the above referenced complaint filed by Mr*** ***against Davison Design and Development, Inc(Davison) on or about 08/27/Customerconcerns upset everyone and the staff works very hard to troubleshoot them so communicationerrors are kept to a minimumFrom
the time of an initial contact and throughout the process,Davison maintains an open channel of communication, disclosing its services and fees upfront,and providing contracts that are simply written, with no “fine print” provisionsIt is not possibleto be more upfront with its clients about the services and feesUnfortunately, despite best efforts,clients sometimes disregard the disclosures and contract terms.Mr*** contacted Davison in November The electronic submission systemutilized by Davison makes it impossible for a client to submit an idea without having two separatedisclosures displayed in a printable and savable formatIt is important to note that the disclosuresare made BEFORE the Client enters any service contract or makes any payment to Davison.Among the disclosures is the statement that “It is Davison’s practice to seek more thanone contract in connection with a submitted idea.” The disclosure then provides a listing of thevarious services and related fees as well as the historical licensing dataEnclosed, please find acopy of the disclosure detailing the services and related fees as it was presented to Mr***.He acknowledged, via an electronic signature, that he both received and read these disclosures.Enclosed is a copy of the data record confirming his acknowledgement on 11/22/at 09:46:16ESTNote the submitted idea has been redacted for confidentiality purposes.Mr*** entered into two contracts for services; the Pre-Development andRepresentation Agreement (PD), and the New Product Sample Agreement (NPSA)The PDagreement was completed, providing Mr*** with a compilation of US patent documents andinformation on products similar to his submitted ideaHe then entered the NPSA for the designand construction of a product sample, packaging, and presentation materialHe selected apayment option and made a series of partial payments, though an outstanding balance remains.Services under the NPSA are not due to be completed until payment of the full fee has beenreceivedUnderstanding that the retainer amount is a sizable sum, Davison does, voluntarily,begin the design phase of the services when 60% of the agreed fee has been paidAccordingly, aproposed design was developed and submitted to Mr*** for his approvalMr*** didnot approve the design and Davison has made good faith efforts to resolve his concernsRatherthan engaging in a discussion of his concerns with the design, Mr*** has terminated thecontract and sought a refund.In his complaint, Mr*** makes a number of allegations to support his claim for arefundEach will be addressed separately;I“at no time do they give you a legitimate idea of how much the whole process will cost.”This is simply falseAs stated above, BEFORE entering any contract or making anypayment, every client is provided with, and acknowledges having received and read, adisclosure statement that details the cost of all services offeredThis information is also freelyavailable on Davison’s websiteFurther, the NPSA contract lists four separate fee structuresfrom which Mr*** made a selectionHe could have chosen to not enter the contract;rather he chose a fee structureTo claim he was unaware of the cost is not credible“In order to use their services for product development you must sign a contract.” This iscorrect, though there is nothing inappropriate about providing a contract which details thescope and costs of services to be provided“did no work for me on the project that I had made prepayments for.” This is falseFirst, Mr.*** only made partial payment, there is an outstanding balanceSecond, as detailedabove, Davison did begin the design phase and did provide a proposed design for hisapproval“I didn’t cancel within the time allowed.” This is correctThe contract terms are clearlywritten and provide a revocation period during which the contract could be cancelled and arefund receivedBy his own admission, Mr*** did not abide by this provisionIn fact,his attempt to cancel occurred more than a year after the relevant period ended and afterdesign services had begun“chose to just hide behind.the contract.” This is a characterizationDavison did not“hide” anythingThe contract is clearly written, there is no obscure legal terms and no fineprintFrom his statement, it is clear that Mr*** was aware of the revocation period andthe cancellation policyHe has simply chosen to ignore those terms.Davison remains willing and able to address any concerns Mr*** has with theproposed design, within the terms of the contractThe express purpose of seeking approval of thedesign before a product sample is constructed, is to allow the client an opportunity to understandthe proposed design and to provide their inputIn the event he believes the proposed design doesnot solve the problem he identified, or if he believes there is a more cost-effective method tosolve the problem, he may provide written details to Davison of the modifications along withpayment of any upstanding balance owed on the selected feeUpon receipt, the modificationswill be consideredThere is no basis to support his claim for a refund.SincerelyDavid *D***Associate CounselDavison Design and Development, Inc

January 23, 2017Re: *** ***Your ID#: ***Dear Mr***;This letter is in response to the above referenced complaint filed by Ms*** *** against Davison Design and Development, Inc(Davison) on or about 01/10/Ms*** has been a valued client since first contacting Davison in
July 2014.Customer concerns upset everyone and the staff works very hard to troubleshoot them so communication errors are kept to a minimumFrom the time of an initial contact and throughout the process, Davison maintains an open channel of communication, disclosing its services and fees upfront and providing contracts that are simply written, with no “fine print” provisionsIt is not possible to be more upfront with its clients about the services, fees, and the contract termsDavison understands that life can be unpredictable and that circumstances, both financial and health, can changeWhile empathetic to such changes, there is no contractual basis for a refund.Briefly stated, Ms*** entered into two contracts for services; the Pre-Development and Representation Agreement (PD), and the New Product Sample Agreement (NPSA)The PD agreement was entered on 08/13/2014, and completed on 10/06/This service provided Ms*** with a compilation of US patent documents and information on products similar to her submitted ideaFollowing completion of the services under the PD, Ms*** entered the NPSA on 11/10/for the design and construction of a product sample, packaging, and presentation materialShe selected a payment option and has made a series of partial payments towards the agreed fee.Services under the NPSA are not due to be completed until payment of the full fee has been receivedThe contract also provided a seven day revocation period during which written notice of cancellation could have been provided and a refund processedMs*** did not cancel the contract within that period, and to date, she has not provided written notice of cancellationThe contract does not provide for a refund of payments for cancellations that occur beyond the stated period.If Ms*** chooses to terminate the contract, that is her prerogative, though there is no contractual basis to provide for a refundHowever, Davison has no interest in retaining fees for services that will not be performedDespite having no contractual obligation to process a refund, Davison will agree to waive its claim for the unpaid balance and refund 80% of the monies paid toward the NPSA (20% is retained to help offset the administrative expenses incurred in the maintenance of her account)There is no basis to refund any monies on the PD Agreement as those services have been performedIf Ms*** desires to accept this offer, she need simply contact our legal department and the paperwork will be forwarded to her attention.SincerelyDavid ** D***Associate CounselDavison Design and Development, Inc

Ms*** *** Revdex.com of Western Pennsylvania Holiday
Drive, Suite Pittsburgh, PA 15220 March 07, Re: *** *** Your ID#: *** Dear Ms***; This letter is in response to the above referenced complaint filed by Ms*** *** against Davison Design and Development, Inc(Davison) on or about 02/25/2017. Customer concerns upset everyone and our staff works very hard to troubleshoot them so communication errors are kept to a minimum. When a client has a reasonable complaint, Davison will, in good faith, work with the client to reach a fair resolution. This reasonableness and good faith is a two-way street. Ms***’s complaint is thoroughly unfounded and thoroughly mischaracterizes her project. As will be detailed, Davison created a product sample that is precisely what she described in her initial submission and precisely to the design she approved. Further, she provided documentation of her satisfaction with the design of the product sample. Her complaint is simply incredulousThe impact of such complaints on the company is permanent. No amount of “gee I may have gone overboard” or “I guess I was mistaken” can properly undo the damage Initially, it should be pointed out that Davison takes its obligation to maintain the confidence of a client’s product idea seriously and does not disclose any details about a specific product idea without prior authorization. In order to properly address her concerns, this response does disclose some features of Ms***’s product idea. However, such disclosures will be limited to the details she has already provided in her complaint. Ms*** initiated contact with Davison by submitting an idea for a new product. Her description of the product was a “Suction held TRASH CAN with holes for easy lift of bag”. Davison created a proposed design which Ms*** approvedThe description of the functional features of the product sample as described in the design included; “ Perforated design makes taking out trash bags a breeze “ and “Suction cup feet keep basket held down”. Not only did Ms*** approve this design, she also completed a questionnaire about the design in which she provided positive feedback. Enclosed please find a copy of her signed approval and completed questionnaire. Note the actual design has been redacted for confidentiality purposes. Based upon her approval, the physical product sample was created and an Executive Summary, including a photograph of the physical sample and computerized drawing of the sample, was provided to Ms***. The Summary clearly details that suction cups are part of the sample, as does the engineering drawings provided to her. Her statements that the sample does not incorporate the suction cups and that the perforated sides were not consistent with her submitted idea, or part of her approved design, are simply not true Despite having performed its services precisely at Ms***’s direction, with her approval, and to her documented satisfaction, she feels justified in filing this complaint. Purely in the interest of customer satisfaction, Davison will agree to consider reasonable modifications to the product sample. A representative from Davison will be in contact with Ms*** in the immediate future to discuss possible options. Sincerely, David *D*** Associate Counsel Davison Design and Development, Inc Enclosures

This letter is in response the Davison .I can totally prove that Davison Is lying
Let me put some Point together below that Davison mentioned in there reply then I will try my best
to explain how Davison is Lying
This contract was for the construction of Physical product Sample
Well I was given clear indication that Davison will print some sample of the product in a
manner that they will create full product rendering which is like full product details that
what material and parts needed to produce this product and also Davison will do the
packaging for the product now all the evidence in this reply from Davison shows they never
created any sample and they just emailed illustration of the product to the *** ***
company but I was charged for Sample Tou, Package Printing, The final package
Presentation AssemblyI am attaching the snapshot of the email where they were
demanding me to pay postage for it . He authorized the presentation of this product idea to the targeted corporation and
completed a second questionnaire about the Executive Briefing , Again providing nothing but
positive feedback
when I got the material by post it was folder with one cd which never worked and
aFlyer with the information of my product and there was nothing no product rendering
information and the About the questionnaire I was told by the agent if I give positive feedback it will
speed the process up and which I did and trusted her that she was going to email the cd material
which got the product rendering information which was never e-mailed to me .I am going to attach
the snapshot and please have a look at the Design and please judge yourself Sir that Aflyer with
my material and images is this called Product rendering ??? So in General I approved the Design
of Flyer not the Product rendering Material .So they tricked me into all this as I all wanted this to be
represented quickly so I can get my investment back and they took advantage of it and excuse of
not sending me the rendering Material by post that as I live too far .And Cd never worked where I
suppose to see the product rendering which they again said they will email me and they never did. The Email that send from and to *** *** :
I am not convinced that this email is genuine because if you look at the
email is sent to the *** email address ending with *** and the reply came
back with the email address ending with *** plus you can see in the email
subject from *** that it showing that it’s a reply so how can email address ending with
*** can reply the email was not sent to him in original it was sent to the address
ending with ***!!!!!!!!!!Now my Question still has not been answered where is my product rendering I got all the
right to see my Product rendering show it to me as I was told that the money $I am
paying Davison will create the product rendering ,Now let me mention again I was told that
product rendering by Davison for my product means that product is virtually rendered
which shows all the material and the cost to this product and its ready for production if the
company that they presenting agreed to take this product idea onboard .But now I was told
on the phone and again in the reply form Davison that they have delivered for what I paid to
them .really I paid $to Davison to create a flyer for me !!!!!!
Want my money back or send me the full Virtual rending of my product to me as I was told
Thanks
Kind Regards
*** ***

Dec 2015
Revdex.com:
I have reviewed the response made by Davison in reference to complaint ID ***, and find that this resolution is satisfactory to me. They have provided me with the information that I had been seeking and have provided an incentive.I am satisfied.Thank you very much Revdex.com for being the intermediary This service is much appreciated and valued
Regards,
*** ***

Ms*** *** Revdex.com of Western Pennsylvania Holiday
Drive, Suite Pittsburgh, PA 15220 January 22, Re: *** *** Your ID#: *** Dear Ms***; This letter is in response to the above referenced complaint filed by Mr*** *** against Davison Design and Development, Inc(Davison) on or about 01/16/2018. Davison understands that customer service is vital in all businesses and is imperative when operating a successful business. Customer concerns upset everyone and the staff works very hard to troubleshoot them so communication errors are kept to a minimum. From the time of an initial contact, through the research and development of a new product idea, to the presentation of a client’s idea, the staff tries to maintain an open channel of communication, disclosing the services and fees upfront and securing the clients’ approval and authorization throughout the process. Contrary to his assertion that his involvement with Davison began in late 2015, Mr*** first contacted Davison in 2008. He entered a pre-development agreement, but did not make payment of the feeThus, no services were performedContact was re-established in December 2016. Mr*** finalized payment of the pre-development agreement in February 2017. The pre-development agreement (PD) obligated Davison to compile research on his new product idea. This service was completed and the research, comprising US patent documents and information on products similar to his submitted idea, was provided to him in March 2017. Apparently satisfied with the initial service, Mr*** then entered the New Product Sample Agreement (NPSA) for the design and construction of a product sample, packaging, and presentation material for his product idea. Davison prepared a design for his product sample and submitted the design for his review and approval. On or about 10/19/2017, he approved the design and completed a questionnaire about the design in which he provided positive feedback. Enclosed please find a copy of his signed approval and completed questionnaire. Note the actual design has been redacted for confidentiality purposes. Davison is currently in the process of creating the product sample, packaging, and presentation material The gravamen of his complaint is the length of time that it is taking to construct the product sample and related items. I am unaware of the level of familiarity Mr*** may have in regard to custom construction, but the simple truth is that the construction of a custom product sample can be a time consuming process, and the time requirements can vary greatly from one idea to another. Many projects can not be constructed from existing parts that can be readily ordered. Rather, certain components must be created from scratch. Due to this variability, as well as other factors such as the complexity of an idea, providing a defined timeline is not possible. Accordingly the NPSA does not provide a defined time for performance. In contrast the PD, which involves a fairly consistent timeframe regardless of the idea, does provide an estimated time for performance of four to six weeks. In his complaint, Mr*** states that Davison has “placed…inventions into the market.” To be clear, Davison does not manufacture finished goods and market them to the general public. Davison is a design and development firm that develops product ideas and presents them to corporations with the goal of securing a license agreement. It is the subsequent corporation that would manufacture and market the finished product. Also, Mr*** makes comment about competitive products currently on the market, and alludes to “patent trolling”. To the extent he implies Davison may have usurped his product idea he is simply wrong When he submitted his idea, he did so by entering a Confidentially Agreement. Under the express terms of the Agreement; “Davison will not use, disclose, license or sell this idea with out my [Mr***] express written permission.” Davison takes the obligation of confidentiality seriously, and abides by the terms of the Agreement. Further, there are literally millions of issued patents, filed applications, and products in the market place. It is not uncommon for multiple people to have the same, or similar, idea. Davison can not be aware of, much less responsible for, the existence of very similar product that may existThe purpose of the pre-development service is two-fold; first, to provide the client with some understanding of the nature and extent of the “prior art” so that they may be more informed before deciding to pursue further development of their idea; and second to provide guidance to the design team to ensure the proposed product design does not conflict with a third party’s rights. Davison has provided, and is continuing to provide, its services pursuant to the terms of the contracts. I have reviewed Mr***’s project and it is progressing in a timely fashion. Understanding Mr***’s concerns, and in the interest of customer satisfaction, I have requested that his project be expedited as much as possible. Once the product sample, packaging, and presentation material have been created, Mr*** will be notified Sincerely, David *D*** Associate Counsel Davison Design and Development, Inc Enclosures

This letter is in response to the above referenced complaint filed by Mr*** against Davison Design and Development, Inc(Davison) on or about01/28/Davison understands that customer service is vital in all businesses and isimperative when operating a successful businessCustomer
concerns upset everyone andthe staff works very hard to troubleshoot them so communication errors are kept to aminimumFrom the time of an initial contact, through the research and development of anew product idea, to the presentation of a client’s idea, they try to maintain an openchannel of communication, disclosing our services and fees upfront and securing theclients’ approval and authorization throughout the processMr*** submitted anidea for a new product, and entered the initial Pre-Development (PD) agreementThoseservices were performed and additional services were offeredHe has declined thoseadditional services.In his complaint, Mr*** mischaracterizes the services provided by Davison.He asserts the initial service was for an “evaluation” of his ideaThis is incorrectMr.*** was apprised on multiple occasions, including BEFORE any contract wasentered, that Davison does not evaluate ideas submitted to itSpecifically, when hesubmitted his idea, he was provided with, and acknowledged that he received and read,two disclosuresThe disclosure statements set forth, among other details, the followingstatement; “Davison does not offer evaluations of idea submissions for commercialpotential”The disclosure also details the various services and their related fees,including the repackaging serviceA copy of the disclosure addressing the evaluation ofideas is enclosedFollowing his acknowledgement of the disclosures, he entered into thePD agreement for research servicesThis contract contains the following disclaimer;“Client acknowledges that Davison has not made any representations concerning thepotential of Client’s Product to be marketed, licensed, patented or to make a profit forClientDavison has not evaluated the Product...” To the extent Mr*** believes hisidea was “evaluated” he is mistaken, through no fault of Davison.Secondly, Mr*** raises a concern over the return of his prototype material.Again, he was informed on multiple occasions that Davison has no obligation to retain orreturn any material provided to it by its ClientsMr*** submitted his idea byentering a Confidentiality AgreementThe Agreement expressly states; “I [Mr***]will not send Davison materials or prototypes that I want returned because Davison willnot return any materials submitted to it by me concerning my idea.” Further, the PDagreement which he entered contains the following provision; “EClient Materials.Davison is not responsible for the loss, maintenance or return of prototypes, drawings orany other materials submitted by Client to Davison.” It is not reasonable to requireDavison to serve as a permanent repository of any item any person decides to sendThatis the express reason the above language is part of the Confidentiality Agreement and partof the service contracts.Despite having no contractual obligation, Davison will attempt to locate hisprototype and, if it is located, will make arrangements for its return.Sincerly,David *D***Associate CounselDavison Design and Deve opment, Inc.Enclosure

Ms*** *** Revdex.com of Western Pennsylvania *** ***
*** *** *** *** ** *** February 28, Re: *** *** Your ID#: *** Dear Ms***; This letter is in response to the above referenced complaint filed by Mr*** *** against Davison Design and Development, Inc(Davison) on or about 02/20/ Davison understands that customer service is vital in all businesses and is imperative when operating a successful business. Customer concerns upset everyone and the staff works very hard to troubleshoot them so communication errors are kept to a minimum. From the time of an initial contact, through the research and development of a new product idea, to the presentation of a client’s idea, the staff tries to maintain an open channel of communication, disclosing the services and fees upfront and securing the clients’ approval and authorization throughout the process. Mr*** has entered two service agreements. The first, the pre-development agreement (PD), obligated Davison to compile research on his new product idea. This service was completedApparently satisfied with the initial service, Mr*** then entered the New Product Sample Agreement (NPSA) for the design and construction of a product sample, packaging, and presentation material for his product idea. No services under the NPSA are due to be provided until receipt of the full fee; Mr*** finalized payment on 09/27/2016. Davison prepared a design for his product sample and submitted the design for his review and approval. On or about 12/14/2016, he approved the design and completed a questionnaire about the design in which he provided positive feedback. Enclosed please find a copy of his signed approval and completed questionnaire. Note the actual design has been redacted for confidentiality purposes. Davison is currently in the process of creating the product sample, packaging, and presentation material The gravamen of his complaint is the length of time that it is taking to construct the product sample and related items. I am unaware of the level of familiarity Mr*** may have in regard to custom construction, but the simple truth is that the construction of a custom product sample can be a time consuming process, and the time requirements can vary greatly from one idea to another. Many projects can not be constructed from existing parts that can be readily ordered. Rather, certain components must be created from scratch. Due to this variability, as well as other factors such as the complexity of an idea, providing a defined timeline is not possible. Accordingly the NPSA does not provide a defined time for performance. In contrast the PD, which involves a fairly consistent timeframe regardless of the idea, does provide an estimated time for performance of four to six weeks. Davison has provided, and is continuing to provide, its services pursuant to the terms of the contracts. I have reviewed Mr***’s project and it is progressing in a timely fashion. Understanding Mr***’s concerns, and in the interest of customer satisfaction, I have requested that his project be expedited as much as possible. Once the product sample, packaging, and presentation material have been created, Mr*** will be notified Sincerely, David *D*** Associate Counsel Davison Design and Development, Inc Enclosure

*** *** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** ** ***Dear *** ***,This complaint is in regarding to per conversation that was base on a second Patent that was entered in Davison's Data fileTam providing you with additional information to a patent that was submitted and never processedMy wife and T traveled from New York to Pennsylvania as to the same complaint of the first claim i’ve mentioned., we'd book into a Motel Marriott Springhill Suites North Shore only to be dissappointed by Mr, Sean D*** thenVice President of New ProductsI’d asked to speak with George D*** the founder of Davison design and DevelopementMrD*** was a No Show only to be assisted by his Vice PresidentMrSean J*** was unwilling to answer my reason I came as far as did to speak with the President of DavisonI wanted to know why wasnt I receiving any notification about my first inventionI got know feed back on the issue of compliance, Sean J*** was only interested in my second invention The *** ***And wanted me to add it to my so called portfolioSean J*** quoted to me he was interested in getting the *** *** Patented and licensed to a company he was sure that would endorse my product with no problem what so ever.I told MrSean J***, I would like to add the second patent only if I knew what’s the update were for the IsinventionHe said not to worry it being worked onI trusted his words, so ask Sean how much I would have to pay to get started on the *** ***He says a Thousand dollars would be sufficient to get started for pre-developementI used my debit card and was charged 1000,to get started for processingA year has passed and I never gotten notification lrom either my 1st nor 2nd invention idea's.This is the truth to the best of my knowledge in experiencing my business with DavisonI’m faxing documents that relates to the *** *** as my second complaint.Sincerely!*** ***

I have emails of are talk going back and forthThey told me from the beginning that all I had to pay was the $and they will put my idea out into the worldThat I will not have to pay a penny moreI told them that if I have to pay anything else that I don't want to do this dealI was told that once I pay the $that they will take care of the restAs of today they have done nothing to put my idea out into the worldSo thay did not keep to there promise and I want my money backIf I don't get my money back I will fill with the district attorney and call the local newspaper and TV and tell them my story how they scam othersI'm not the only one they have done this toI fond a lot of others who have been scam by themI will contact them and we will protest against this company and stop them from scaming others
Regards,
*** ***

MsJennifer *** Revdex.com of Western
Pennsylvania*** *** *** *** *** ** *** March 13, 2017 Re: *** *** Your ID#: *** Dear Ms***; This letter is in response to the above referenced complaint filed by Mr*** *** against Davison Design and Development, Inc(Davison) on or about 03/01/2016. Customer concerns upset everyone and the staff works very hard to troubleshoot them so communication errors are kept to a minimum. Please note that the 10% matching payment requested by Mr*** has been applied to his account. A brief summary of his project follows in an effort to clarify matters in his complaint. Mr*** entered into two contracts for services; the Pre-Development and Representation Agreement (PD), and the New Product Sample Agreement (NPSA). The PD agreement was completed, providing Mr*** with a compilation of US patent documents and information on products similar to his submitted idea. He then entered the NPSA for the design and construction of a product sample, packaging, and presentation material. Mr*** selected a payment option and has made periodic partial payments towards this fee. There remains an outstanding balance. Services under the NPSA are not due to be provided until payment of the full fee has been received Davison occasionally offers payment incentive programs to facilitate the payment of the fee. Such a program was conducted at the end of last year. These programs are time-sensitive, meaning a client must take advantage of the program during the specified period. Once the program ends, the client may not receive the incentive. In Mr***’s case, it is unclear whether his acceptance of the incentive program was within the specified period. Regardless, in the interest of customer satisfaction, the applicable credit has been applied to his account. Davison looks forward to continuing to work with Mr*** in the development of his product idea. Sincerely, David *D***Associate CounselDavison Design and Development, Inchere

MsJennifer *** Revdex.com of Western Pennsylvania
Holiday Drive, Suite Pittsburgh, PA 15220 November 14, Re: *** *** Your ID#: *** Dear Ms***; This letter is in response to the above referenced complaint filed by Ms*** *** against Davison Design and Development, Inc(Davison) on or about 11/10/2017. Ms*** has been a valued client since contacting Davison in July 2012, and all services have been completedThose services were provided with her express written approval and authorization. Further, the services met with her documented satisfaction. Her contention that Davison “never implemented anything” simply disregards these services. The reality is that the product development process provides no guarantees of financial gain. The contracts and disclosures are explicit in this regardUnfortunately, despite best efforts, clients are occasionally dissatisfied, particularly when their product ideas are not licensed. When faced with an outcome not meeting their expectations, too many clients forget about the services that were provided, and that they knowingly undertook a risk after being fully informed of the risk by Davison. Instead, they lash out with unsubstantiated allegations. Ms*** submitted her idea to Davison through its website on 07/16/2012. The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format. It is important to note that the disclosures are made BEFORE the Client enters any service contract or makes any payment to Davison. Among the disclosures is a detailed listing of all services and fees, and a statement of the historical track record of securing a license for a client project. She acknowledged, via an electronic signature, that she both received and read these disclosuresEnclosed is a copy of the data record confirming her acknowledgement on 07/16/at 23:28:ESTNote the submitted idea has been redacted for confidentiality purposes Ms*** entered into two contracts for services; the Pre-Development and Representation Agreement, and the New Product Sample Agreement. The services were performed with her express written approval and authorization. She approved the design of her product sample and authorized its presentation. Copies of her signed approval and authorization are enclosed. (Note the actual approved design has been redacted for confidentiality purposes.) She also completed a questionnaire about the design in which she provided positive feedback. A copy of the questionnaire is enclosed. The product idea was presented to the designated company who chose not to license the product idea. An offer of services for presentation to additional companies was made; Ms*** declined. At this point, all contracted services had been completed and Ms***’s project was in a “reactive” status, wherein no presentations would actively be pursued and no continued updates would be provided. Her contention that “nothing was implemented” ignores the services described aboveTo the extent she is implying a guarantee that her product idea would be licensed, she is mistaken. Davison does not guarantee that a particular product idea will be licensed, and goes to great lengths to communicate this to its clients. Ms*** was repeatedly provided with this information, specifically in; Disclosures: “Davison does not offer evaluations of idea submissions for commercial potential...” The historical licensing data including the number of clients to have received a license and the number of clients who have received a financial gain are provided Pre-Development Agreement: “Client acknowledges that Davison has made no claim or warranty that Davison will be able to consummate a License Agreement, or find a Licensee willing to compensate Client for his or her product and/or design. Client acknowledges that Davison has not made any representations concerning the potential of Client's Product to be marketed, licensed, patented or to make a profit for ClientDavison has not evaluated the Product;” New Product Sample Agreement: “Davison has made no representations concerning the likelihood that the Client will receive any financial gain from the development of the Idea.” “Client acknowledges that Davison has not and will not evaluate the commercial potential of the Idea and that Davison has not disclosed it to anyone. Thus, there is no way of knowing at this time if the targeted corporation will license, buy or pay royalties for the Idea once it has been developed. Client acknowledges that Davison has made no representations concerning the likelihood of licensing, marketing, royalty payments or profitability.” In light of the numerous disclosures provided to Ms***, her signed approval, signed authorization, and signed questionnaire, any alleged complaint is simply not credible and there is no basis for a refund. However, in the interest of customer satisfaction, Davison will offer two additional presentations at no cost to Ms***. If she chooses to accept this offer, she need only contact the Licensing Department who will coordinate the necessary paperwork to authorize the presentations. Sincerely, David *D*** Associate Counsel Davison Design and Development, Inc Enclosures

This letter is in response to the above referenced complaint filed by Mr*** against Davison Design and Development, Inc(Davison) on or about02/10/We understand that customer service is vital in all businesses and isimperative when operating a successful businessCustomer
concerns upset everyone andour staff works very hard to troubleshoot them so communication errors are kept to aminimu** From the time of an initial contact, through the research and development of anew product idea, to the presentation of a client’s product sample, we try to maintain anopen channel of communication, disclosing our services and fees upfront and securingour clients’ approval and authorization throughout the processUnfortunately, despiteour best efforts, communication errors occasionally occur.Having reviewed Mr***’s file, there has been a delay in providing hisproduct sample to hi** To the extent this delay has caused any inconvenience to him,Davison extends its apologyI have contacted the pertinent departments to expedite theshipment of his product sample and Mr*** will be contacted when the shipmentoccursIf he has any further questions, or issues, he may contact me directly.David ** D***Associate CounselDavison Design and Development, Inc