Paint Solutions

Ms [redacted] Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA April 13, Re: [redacted] Your ID#: [redacted] Dear Ms [redacted] ; This letter is in response to the second set of additional comments submitted by Ms [redacted] regarding the above referenced complaint As stated in the prior two responses, Davison performed its services at Ms [redacted] ’s direction, with her approval, and to her documented satisfaction The product sample that was created was precisely the product concept that she had submittedWithout a lengthy reiteration of matters covered in the prior responses, her comments will be addressed In her additional comments, Ms [redacted] misrepresents the scope of services set forth in the contractHer comments disregard the very first sentence of the contract under the “Services Provided” section That first sentence states; “During the term of the Agreement, Davison's professional development services will include some or all of the following ” The contract then lists all services that may be relevant to any client project However, not all listed services are relevant to a particular project For example, the contract states that a Circuit Design will be provided when applicable Many projects, like Ms [redacted] ’s, are not electronic in nature and there is no need for a Circuit Design Regardless of the specific services provided, the contract explicitly states what is to be delivered to the client Her contract specifically details; “The items to be delivered for Client's possession pursuant to this Agreement are the Integrated Product Rendering and the Executive SummaryClient intends that Davison will retain possession of the product and packaging sample, unless Client requests otherwise in writing.” Davison has gone beyond its contractual obligations in a good faith effort to address Ms [redacted] ’s concerns There is no basis to warrant a refund Davison remains willing to complete any remaining services with the original product design, which was approved by Ms [redacted] Also, Davison remains willing to consider reasonable modifications to the designHowever, such an agreement does not imply a wholesale re-design for a much more complex device Sincerely, David *D [redacted] Associate Counsel Davison Design and Development, Inc

This letter is in response to the above referenced complaint filed by Ms [redacted] against Davison Design and Development, Inc(Davison) on or about 08/31/Customerconcerns upset everyone and the staff works very hard to troubleshoot them so communicationerrors are kept to a minimumAt the outset, it should be noted that the last contact with Ms[redacted] was on 11/19/2013, nearly two years agoThe significant delay in her submitting acomplaint bears on the credibility o f her position.From the time o f an initial contact and throughout the process, Davison maintains anopen channel o f communication, disclosing its services and fees upfront and securing the clients’approval and authorization throughout the processThe contracts are simply written, with no“fine print” provisionsIt is not possible to be more upfront with its clients about the services andfeesAs will be detailed below; Ms [redacted] selected the payment terms; performance o f theservices has begun; the services provided to date have been performed with her express writtenapproval and to her documented satisfaction; there remains an outstanding balance due; and atMs [redacted] ’s specific request, her file was closedDavison remains willing to complete allremaining services upon final paymentThere is no basis for a refund.Ms [redacted] submitted an idea to Davison through its websiteSubsequently, sheentered into a contract for the design and construction o f a physical product sample, packagingand presentation materialWhen the contract was presented to Ms [redacted] , there were four (4)fee structures offered; three included varying retainer amounts and associated royalty percentagerates, and one was an hourly rateMs [redacted] was free to select any o f these optionsThecontract provides that no services are due to be performed until full payment o f the agreed fee ispaidMs [redacted] selected a payment structure and has made payment o f 60% of the contractfee, the remaining 40% being outstanding.Understanding that the retainer amounts are sizable sums, Davison does, voluntarily,begin the design phase o f the services when 60% o f the agreed fee has been paidAccordingly, aproposed design was developed and submitted to Ms [redacted] for her approvalShe approvedthe design and completed a questionnaire in which she provided positive feedbackA copy o f hersigned approval and the completed questionnaire are attached(Note the actual approved designhas been redacted for confidentiality purposes)To date, Ms [redacted] has not fulfilled herpayment obligation, and no further services are due to be performed until payment in full hasbeen received.In her complaint, she alleges the proposed design “was not her idea” It is important tonote that Davison is not a prototype manufacturer that creates a product sample based upon theclient’s preconceived notionsDavison is a design and development firm whose goal is to createa product sample that is a cost-effective solution to the problem identified by the clientThecontract which Ms [redacted] entered explicitly states the following;“Aiv) Preliminary Product Design: Development Team "brainstorming" sessions will be held to uncoverproduct design solutions that blend with the targeted corporation's manufacturing capabilitiesTheergonomics and aesthetics o f the product are also taken into considerationThis subjective process oftenresults in the Development Team making modifications and enhancements, which are sometimes substantial,to the proposed solution or the preliminary design submitted by Client, particularly if Client's proposeddesign is not a cost effective solution to solving the problem outlined by the client, does not reflect currentmanufacturing techniques or may be in conflict with products patented or on the marketOClient acknowledges that there have been no representations by Davison that the Idea as conceived andsubmitted by Client is novel or feasible or that the design to be created by Davison will function in themanner and with the attributes as originally conceived by Client...This Agreement does not contain orincorporate any specifications, performance characteristics or other qualities for the design or product sampleto be produced.”The design created by Davison was approved by Ms [redacted] , and she completed aquestionnaire documenting her satisfaction with the designTo now allege disapproval isdisingenuous.Ms [redacted] also alleges “I have not heard from them”; implying a lack ofcommunication from DavisonThis too is disingenuousThe last contact with Ms [redacted] wason 11/19/2013, nearly two years agoAt that time she indicated her desire to end her project andher file was closedThere was no basis for a refund as the revocation period had ended, serviceshad begun and the services were performed to her documented satisfactionIn her complaint, shealleges she made contact with Davison on 08/13/A review of Davison’s phone recordsshow no calls received on that date, or at any other time in 2015.Davison remains willing to complete all services under the terms o f the contract,provided full payment is receivedAs the services provided to date have met with Ms[redacted] ’s documented satisfaction, there is no basis to warrant a refund.Davison Design and Development, Inc

MrK [redacted] and I worked out the problems we were having , it was ID # [redacted] Davison Design and Development have worked out the problem we had and without them I wouldn't have a new inventionAnd its all ready now after a year of waiting , thank you for all you did[redacted]

This letter is in response to the above referenced complaint filed by Ms [redacted] against Davison Design and Development, Inc(Davison) on or about 02/10/Customerconcerns upset everyone and the staff works very hard to troubleshoot them so communicationerrors are kept to a minimumFrom the time of an initial contact and throughout the process,Davison maintains an open channel of communication, disclosing its services and fees upfrontand securing its clients’ approval and authorization throughout the processThe contracts aresimply written, with no “fine print” provisionsA review of Mrs [redacted] ’s file indicates thatDavison has performed all services with her approval and authorization, and to her documentedsatisfactionThere is no support for her complaint.Briefly stated, Ms [redacted] contacted Davison in July At the time of her initialcontact, she was provided with two separate disclosures displayed in a printable and savableformatMs [redacted] acknowledged, via an electronic signature, that she received and read the twodisclosure statementsIt is important to note that the disclosures are made BEFORE the Cliententers any service contract or makes any payment to DavisonAmong the disclosures is thestatement that “It is Davison’s practice to seek more than one contract in connection witha submitted idea.” The disclosure then provides a listing the various services and related fees.Enclosed, please find a copy of the disclosure detailing the servicesMs [redacted] then entered intotwo service contactsThe first was for pre-development research which was provided to herThesecond was for the creation of a rendering that depicted her product idea and presentationmaterialMs [redacted] approved the proposed rendering, authorized the presentation of her ideaand completed a questionnaire about the rendering and presentation material, providing positivefeedbackHer product idea was presented to the targeted corporation on 09/22/Thecorporation chose not to license her ideaAn offer to make additional presentations was made toMs [redacted] She declined this additional service, which is her prerogativeCopies of herapprovals, authorization, and completed questionnaire are enclosedNote the actual approveddesign has been redacted for confidentiality purposes.complains that a physical product was never made, suggesting this was a service for which shecontractedShe had entered an “Integrated Product Rendering” agreementThe language in thecontract, from its title to the specific terms, is clear that a graphic representation of her productidea, i.ea rendering, depiction, design, was to be developedNo term refers to the constructionof a physical product sampleNext, she alleges she was not informed of the fees for theadditional service of presenting her product idea to subsequent corporationsAgain, thedisclosure clearly sets out this service and fee, and the contract terms are clear that the initialpresentation service is directed only to the designated corporationFinally, she makes theunsubstantiated claim that the company to which her product was presented was a “mockcompany”To the contrary, the company to which her product was presented is an establishedcorporation in the medical industry, having been in existence for over thirty yearsIt bears notingthat Davison’s Office of the President has been in contact with Ms [redacted] to address herconcernsIn a conversation on or about December 4, 2015, Ms [redacted] conceded to having notread the contractDavison can only fully disclose its services and feesIt is not reasonable tohold Davison accountable for clients who chose to ignore the numerous disclosures and contractterms.As stated, all services have been performed with Ms [redacted] ’s express written approvaland authorization, and to her documented satisfactionWhile it is unfortunate that the targetedcorporation chose not to pursue her product idea, that fact does not negate the provided services.The simple fact is that the product development process provides no guarantees of financial gain.The contracts and disclosures are explicit in this regardWhile this is of little comfort to a clientwho has expended considerable time, money, effort and emotion into a project, the fact that aparticular project does not bring financial gain to the client does not invalidate the services thatwere providedThere is no basis to warrant a refundHowever, in the interest of customersatisfaction, Davison will offer two additional presentations at no cost to Ms [redacted] If shechooses to accept this offer, she need only contact the Licensing Department who will coordinatethe necessary paperwork to authorize the presentations.Sincerely,David MD***Associate CounselDavison Design and Development, Inc.Enclosures

This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 11/05/2015.Davison understands that customer service is vital in all businesses and is imperativewhen operating a successful businessCustomer concerns upset everyone and the staffworks very hard to troubleshoot them so communication errors are kept to a minimum.Mr [redacted] has been a valued client since first contacting Davison in April It bearsnoting that the performed services were completed by July Now, more than threeyears later, Mr [redacted] has decided to post this complaint using unsubstantiated andinflammatory commentsThe significant delay bears on the credibility of his position.As will be detailed, all services were completed with his express written approval and tohis documented satisfactionThe remaining service of presenting his product idea has notbeen performed due to Mr [redacted] ’ failure to provide his authorizationDavison remainswilling to complete the service pending receipt of Mr [redacted] ’ authorizationWith regardto the services that were provided, a brief summary follows.Mr [redacted] contacted Davison in April He subsequently entered into acontract for the design and construction of a product sample, packaging and presentationmaterialDavison submitted a design of the product sample to Mr [redacted] which heapproved, in writing, and about which he completed a questionnaire providing positivefeedbackA copy of his signed approval and completed questionnaire are enclosed; notethe approved design has been obscured for confidentiality purposesIn reliance upon hisapproval of the design, Davison constructed the product sample, packaging and createdpresentation materialsAn Executive Briefing was created which contained an actualphotograph of the constructed product sampleThis Executive Briefing, along with aShipping Procedure Form, was provided to Mr [redacted] on or about 07/13/Davisonwill not disclose a client’s product idea without express written authorization from theclientThe Shipping Procedure Form is the document that provides that authorization.To date, Mr [redacted] has not returned this authorization form.In the complaint, Mr [redacted] alleges his project was “dropped” when he “refusedto pay another $2,for advertising”This allegation mischaracterizes the factsOn orabout 07/31/2015, Davison offered the additional service of creating a video presentationof his product ideaMr [redacted] entered into this contract and made a partial payment ofthe feeThis contract was terminated before performance of the service and Mr [redacted] has received a return of his paymentThis exchange has had no effect on his projectother than the video will not be created.As stated, the design and construction of Mr [redacted] ’ product sample has beenperformed with his express written approval and to his documented satisfactionThepresentation of his product idea can, and will, be made upon receipt of the ShippingProcedure FormThere is no basis to warrant a refund.Davison Design and Development, Inc

February 04, 2016This letter is in regard to the above referenced complaint filed by Ms [redacted] Frankly, her complaint should not be considered a valid complaint againstDavison.By her own admission, she voluntarily submitted an idea through Davison’swebsite, then immediately filed her complaint She did not enter any contract, nor makeany paymentIn fact, our records indicate there has been no contact with her, beyond hersubmission through the websiteIf she wished to withdraw her idea submission, that isfine, but she never even attempted to contact Davison to indicate that decision.Accordingly, her complaint should not be considered a valid complaint against thecompany.In the event your office decides to post her complaint, regardless of the thoroughlack of a reasonable basis, a formal response is enclosed herewith.David [redacted] D***Associate CounselDavison Design and Development, Inc

I disagree with the statements made by the Davison representative I advised Davison at the beginning of the project about an existing patent They totally ignored my input and changed the design in a manner which totally conflicted with the existing patent Representatives of Davison advised my that the company may intentional design flaws so the development departments of possible licensors would "feel worthwhile" Davison has countless complaints from unhappy customers They were instructed what to do, they disregarded those instructions, and are now asking for additional money to do what they should have done right from beginning of the project

I want to let you know Davison sent me a check for $1,000, and I received it today 3/17/16. I still would like to receive my other 700.00.Thank You, [redacted] *. [redacted]

This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about07/24/Customer concerns upset everyone and the staff works very hard totroubleshoot them so communication errors are kept to a minimumFrom the time of aninitial contact and throughout the process, Davison maintains an open channel ofcommunication, disclosing its services and fees upfront, and providing contracts that aresimply written, with no “fine print” provisionsIt is not possible to be more upfront withits clients about the services and feesA review of Mr [redacted] ’s file indicates that allservices, for which he contracted, were completed by March Now, more than ayear later, he has filed this complaintThe significant delay in presenting his concernsbears on the credibility of his contentionsThere is no support for his complaint.Briefly stated, Mr [redacted] contacted Davison in August 2014, and entered intothe initial Pre-Development and Representation agreement in November Thisagreement obligated Davison to compile research material relevant to his submitted idea.This service was completed and the research material was shipped to Mr [redacted] inMarch The representation services were contingent upon Mr [redacted] ’s obtaininga product sample and presentation materialsThe Pre-Development Agreement states inrelevant part;“Section II: Client Obligations, BProduct Samples; ApprovalsClient is responsible for obtaining aproduct sample, packaging and relevant information about the product in a professional format forpresentation to a Licensee, at Client’s sole expenseDavison, at its option, will offer to provide furtherdevelopment services, under a separate contract for a separate fee, to assist in obtaining or creating thesample and presentation material for the targeted LicenseeClient is aware that he or she is free to obtainsuch materials elsewhere or not to obtain them at allHowever, materials obtained elsewhere or made byClient are subject to Davison’s approval prior to submission to a Licensee by DavisonIf Davison does notapprove the materials made by Client or obtained elsewhere by Client, and Client is unwilling to make suchchanges to the materials as required by Davison, or if Client does not make or obtain presentation materialsand a sample acceptable to Davison, this Agreement will be terminated without refund of any amount paid byClient.On April 10, 2015, consistent with the terms of the Pre-Development Agreement,Davison offered additional services for the creation of the product sample andpresentation materialsMr [redacted] declined these additional services, which is hisprerogativeDavison’s last contact with Mr [redacted] was on June 22, Now, morethan a year later, the complaint was filed.In his complaint, Mr [redacted] alleges a presentation of his product idea wasmade by DavisonThis is not accurateAs detailed above, the presentation wascontingent upon Mr [redacted] ’s securing a product sample and presentation materialHedeclined Davison’s offer of services for the creation of these items and has not otherwiseprovided the materialAccordingly, there has been no presentation of his product idea.The services for which there was a contract have been performedAdditionalservices were offered, but declinedThere is no basis for a refund

This letter is in response to the second round of additional comments submittedby Ms [redacted] regarding the above referenced complaintUnfortunately, she does notraise any additional issues that can be addressed, but merely reiterates her frustrations andreferences conversations that can not be verifiedAs stated in the prior responses, Ms.***’s contention that she is entitled to a refund has no valid basis.Though addressed in the prior response, her comments regarding cancellation ofthe contract warrants a replyHer assertion that she should have been able to cancel thecontract after the services had been completed fails to acknowledge the nature of aservice contractServices are different than goods, i.eproducts on a shelfWhen aconsumer buys a product, they can see the product and decide to purchase it or notEvenafter purchasing, they can, in most scenarios, return the product and the seller can reinventory the product for future saleThat is not the case with servicesOnce servicesare performed, they can not be “un-performed”At no time does Ms [redacted] claim theservices that were performed were inconsistent with the contractShe simply wants arefund because she wants a refund; that is neither a valid nor reasonable basis.As stated in the original response, if Ms [redacted] believes the proposed design doesnot solve the problem she identified, or if she believes there is a more cost-effectivemethod to solve the problem, she may provide written details to Davison of themodifications along with payment of any upstanding balance owed on the selected fee.Upon receipt, the modifications will be consideredAlternatively, if she decides toterminate the contract, that is her prerogativeHowever, there is no basis to support herclaim for a refund.SincerelyDavid MD***Associate CounselDavison Design and Development, Inc

Ms [redacted] Revdex.com of Western Pennsylvania [redacted] *** February 28, Re: [redacted] Your ID#: [redacted] Dear Ms [redacted] ; This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about 02/20/ Customer concerns upset everyone and the staff works very hard to troubleshoot them so communication errors are kept to a minimum Unfortunately, after having reviewed Mr [redacted] ’s file, a breakdown in communication is precisely what occurred A representative from Davison’s Licensing Department will be in contact with Mr [redacted] in the immediate future Davison extends its apology for this breakdown The following brief summary of events is provided as a full disclosure of events and is not intended as an attempt to excuse the lack of communication Mr [redacted] contacted Davison by submitting an idea for a new product He entered the initial pre-development agreement and those services were performed Subsequently, he entered an agreement for the creation of a physical product sample and presentation material He approved the design of the product sample and authorized its presentation His new product idea was presented to two corporations; unfortunately neither chose to enter a license agreementThere were no outstanding services to be performed on his project at the time of the communication breakdown As stated, Davison extends its apology for its part in the breakdown of communication Mr [redacted] should expect a call in the immediate future to discuss his project Sincerely, David *D [redacted] Associate Counsel Davison Design and Development, Inc

This letter is in response to the second set of additional comments submitted by Ms***regarding the above referenced complaintMs [redacted] states that she “should have been informedof the other products out there that were similar to my idea.” As stated in the original response,Ms [redacted] was provided this information on 10/13/2015; delivery was confirmed by the US.Postal Service; and she engaged in a conversation about the research with a representative ofDavisonClearly she has the information to be commenting upon it.If her contention is that she should have been provided the information sooner than shewas, it is unclear on how Davison could have provided the information any soonerIt is notpossible to have provided the information before she engaged the services to compile theresearchThe contract provided an eight (8) week period for performance, and the research wasprovided to her within that time frameFurther, as she has not engaged any additional services,she has in fact received the information prior to deciding whether to pursue any furtherdevelopment of her ideaThere is no credible basis for her complaint.The services for which there was a contract have been performed according to the termsof the contractThere is no basis to support her complaint or to warrant a refundAt her request,she has been added to Davison’s “Do Not Contact” list

This letter is in response to the additional comments submitted by Mr [redacted] regarding the above referenced complaint Davison has offered, and continues to offer, a refund However, Mr [redacted] has not responded to numerous attempts to contact him in order to process the refund Mr [redacted] initially filed a complaint on 09/04/to which Davison responded In that response, it was detailed that there is no contractual basis to warrant a refund Despite this fact, an offer of a refund was made, Mr [redacted] accepted that offer, and your office closed his complaint Davison provided to Mr [redacted] the release agreement required to process the refund He has not returned this document, and the supplemental comments were submitted to your office Again, the release agreement was re-sent to Mr [redacted] and numerous calls were made in an attempt to have the document signed and returned To date, Mr [redacted] has not responded It is neither uncommon nor unreasonable to require the accurate documentation of the refundUpon receipt of the signed release, the refund will be processed Enclosed, please find copies of the two e-mails sent to Mr [redacted] and a printout of the phone log documenting the calls made to him Sincerely, David *D [redacted] Associate Counsel Davison Design and Development, Inc Enclosures

Dear MrBaker;This letter is in response to the additional comments submitted by Mr [redacted] on or about 08/17/In his comments, Mr [redacted] raises a variety of issues, manyof which have been addressed in prior responsesThe issues are again addressed,however, as stated in all prior replies; Davison has performed its services with Mr[redacted] ’s approval and authorization, and to his documented satisfactionWhile it isunfortunate his product idea was not licensed, that fact does not provide grounds for arefund.Mr [redacted] again alleges he was informed the targeted corporation had expressedinterest in his product idea, before he contracted to have the product sample designed andconstructedThere is simply no logic in this contentionMr [redacted] was informed ofthe target corporation’s identity in September The letter informing him of theidentity of the target corporation explicitly states that Davison has not disclosed anyinformation about his product idea to the corporationIt was not until that Davisonhas a physical product sample, presentation material, and Mr [redacted] ’ s authorization tomake the presentation.Mr [redacted] again alleges the product sample did not meet with his satisfaction.The prior responses provided the documented evidence of his approval of the design, hisauthorization of the presentation and his completed questionnaires in which he providedpositive feedbackTo now, in retrospect, allege dissatisfaction is not credible.Mr [redacted] questions whether any Davison designed products are actually in themarketplaceHe is directed to Davison’s websiteOn the site, there is a listing oflicensed products and the stores in which the specific product has been soldFurther,there are video clips, taken in the various retail stores, showing the licensed products onthe store shelvesMr [redacted] can search that site or, better yet, he is encouraged todrive to one of the identified stores in his local area to find the products himself.Finally, Mr [redacted] alleges he did not receive his physical product sampleAspreviously stated, he received an actual photograph of the product sample as pert of theExecutive SummaryThe contact terms explicitly state; “F.The items to bedelivered for Client’s possession pursuant to this Agreement are the Integrated ProductRendering and the Executive SuimnaryClient intends that Davison will retain possessionof the product and packaging sample, unless Client requests otherwise in writing.” Therecord indicates that Mr [redacted] has not made such a requestShould he desire toreceive the product sample, he need only inform the Licensing Department who willcoordinate the shipment of the sample.Davison has performed its services with Mr [redacted] ’s approval, authorizationand to his documented satisfactionThere is no basis to warrant a refund for servicesrenderedDespite his stated refusal, Davison will continue to honor its offer of twoadditional presentations at no cost to Mr [redacted] If he chooses to accept this offer, heneed only contact our Licensing Department who will coordinate the necessarypaperwork to authorize the presentations.David [redacted] D***Associate CounselDavison Design and Development, Inc

Dear Ms [redacted] ,I read the offer from Davidson's InventionlandI am not sure how to proceed as they offered reasonable modificationsSo will they accept this as reasonable modifications? Basically what I need is the base engineered correctly and workable, a disk to present to companies, the technical drawings for the base adaption system...if they are going to engineer and build then I would also need the prototypeI really don't want to leave anything in their hands at this pointNo one has tried to contact me from Davidson's so far since Ted M [redacted] **Hung up on me that dayIf someone contacts me it should be his bossso yes, I would except there offer to really do it but if they can't or wont, I need my funds returned so I can quickly hire an engineer to do soTime is a grave issueI need this done by them in one month...can it be done? They have had it for one year now.Thank you for your time, [redacted]

This letter is in response to the above referenced complaint filed by Ms [redacted] against Davison Design and Development, Inc(Davison) on or about 142015.Please note that Ms [redacted] is not a client of DavisonShe has not entered any servicecontract or submitted any paymentThe only contact of record is an e-mail from her on2015, advising of the matters in her complaintFollowing an extensive search ofDavison’s records (including by name, address, phone and e-mail), there is no otherrecord of any contact with Ms***Per her request, a notice has been sent toDavison’s advertising firms and other affiliates to check for her contact information and,if located, to have it removed.The accusations in her complaint that Davison has “stolen” her e-mail address andis “sending out emails” from her account are defamatory, unsubstantiated, and blatantlyfalseDavison does not purchase contact information from outside sources and does notacquire such information through imp [redacted] meansAll contact information is eitherprovided to Davison directly by the individual or the individual has provided their contactinformation to one of Davison’s advertising affiliates and agreed to receive materialsthrough that affiliateFurther, Davison does not send any e-mail, or othercorrespondence, alleging to originate from an unaffiliated source.As stated, a notice has been sent to Davison’s advertising firms and otheraffiliates to check for her contact information and, if located, to have it removedItshould be understood that it may take several weeks for all affiliates to effectuate thesearch for, and removal of, her contact information.SincerelyDavid [redacted] ***Associate CounselDavison Design and Development, Inc

This letter is in response to the supplemental comments submitted by Ms [redacted] ***regarding the above referenced complaintMs [redacted] does not deny that she provided the variousapprovals, authorizations, and questionnaires; rather she argues that those documents have norelation to the development of her product sampleThere is no logical basis for such a position.Ms [redacted] contends that the documented approval, authorization, and questionnairesrepresent “merely the process Davison uses to fulfill each stage of the Product Idea not theProduct Prototype”To some degree she is correct it is Davison’s process to ensure its servicesare performed satisfactorilyWhat she ignores is that the process that Davison follows in thedevelopment of a client’s product sample, the creation of presentation material, and thepresentation of the idea to a potential licensee is directly related to the product sample.It is Davison’s process to secure a clients approval of a design before the product sampleis createdMs [redacted] provided this approvalOnce the product sample and presentation materialare created, it is Davison’s process to provide these items to the client and secure theirauthorization to proceed with the presentationMs [redacted] provided this authorizationIn short, itis Davison’s process to secure, and document, the client’s approval and authorization throughoutthe development and presentation of a product ideaThat process was followed with Ms.***’s project and it is that process that ensures a product sample has been created consistentwith the contract termsFinally, it is important to emphasize that this process resulted in Ms[redacted] obtaining a license agreement for her product.There is simply no basis for her complaint, or for her demand for a refund.SincerelyDavid *D***Associate CounselDavison Design and Development, Inc.LEGAL DEPARTMENT

This letter is in response to the above referenced complaint filed by Mr [redacted] ***, **against Davison Design and Development, Inc(Davison) on or about 05/15/ The basis of his complaint is that his project has not been licensed, flatly claiming he was “promised” a license The reality is that the product development process provides no guarantees of financial gain The contracts and disclosures are explicit in this regardFrom the time of an initial contact, through the research and development of a new product idea, to the presentation of a client’s idea, an open channel of communication is maintained, disclosing the services, fees and historical licensing data upfront and securing the client’s approval and authorization throughout the process The disclosures and contracts are simply written with no “fine print” provisions It is simply not possible to be more upfront about the fees, services and risks Unfortunately, despite best efforts, clients are occasionally dissatisfied, particularly when their product ideas are not licensed Mr [redacted] submitted his idea to Davison through its website on 11/23/ The electronic submission system utilized by Davison makes it impossible for a client to submit an idea without having two separate disclosures displayed in a printable and savable format It is important to note that the disclosures are made BEFORE the Client enters any service contract or makes any payment to Davison Among the disclosures is a detailed statement of the historical track record of securing a license for a client project He acknowledged, via an electronic signature, that he both received and read these disclosuresEnclosed is a copy of the data record confirming his acknowledgement on 11/23/at 16:27:ESTNote the submitted idea has been redacted for confidentiality purposesMr [redacted] entered into three contracts for services; the Pre-Development and Representation Agreement, the New Product Sample Agreement, and the Inventomercial Presentation Agreement The services were performed with his express written approval and authorization He approved the design of his product sample and authorized its presentation Copies of his signed approval and authorization are enclosed (Note the actual approved design has been redacted for confidentiality purposes.) He also completed two questionnaires, one about the design and one about the presentation material, in which he provided positive feedback A copy of those questionnaires is enclosed The product idea was presented to the designated company who chose not to license the product idea A second company was identified and he paid for a presentation to this second company; which also declined to license the product idea In his complaint, Mr [redacted] alleges he was “promised” a license agreement That claim is and is contrary to numerous, explicit provisions in the disclosures and contract terms The simple truth is; there is no guarantee that a particular product idea will be licensed Davison does not provide evaluations of the commercial potential of a product idea, much less any form of guarantee that a particular product will be licensed Davison goes to great lengths to communicate this to its clients Mr [redacted] was repeatedly provided with this information, specifically in; Disclosures: “Davison does not offer evaluations of idea submissions for commercial potential...” The historical licensing data including the number of clients to have received a license and the number of clients who have received a financial gain are provided Pre-Development Agreement: “Client acknowledges that Davison has made no claim or warranty that Davison will be able to consummate a License Agreement, or find a Licensee willing to compensate Client for his or her product and/or design Client acknowledges that Davison has not made any representations concerning the potential of Client's Product to be marketed, licensed, patented or to make a profit for ClientDavison has not evaluated the Product;” New Product Sample Agreement: “Davison has made no representations concerning the likelihood that the Client will receive any financial gain from the development of the Idea.” “Client acknowledges that Davison has not and will not evaluate the commercial potential of the Idea and that Davison has not disclosed it to anyone Thus, there is no way of knowing at this time if the targeted corporation will license, buy or pay royalties for the Idea once it has been developed Client acknowledges that Davison has made no representations concerning the likelihood of licensing, marketing, royalty payments or profitability.” Inventomercial Presentation Agreement “Davison has made no representation that the purchase of this service will materially increase the likelihood that the Product is licensed, sold or result in royalties or profits for Client.” In light of the numerous disclosures provided to Mr***, his signed approval, signed authorization, and signed questionnaires, any alleged complaint is simply not credible and there is no basis for a refund However, in the interest of customer satisfaction, Davison will offer two additional presentations at no cost to Mr*** If he chooses to accept this offer, he need only contact the Licensing Department who will coordinate the necessary paperwork to authorize the presentations Sincerely, David *D [redacted] Associate Counsel Davison Design and Development, Inc

Ms [redacted] Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA November 14, Re: [redacted] Your ID#: [redacted] Dear MsGasser; This letter is in response to the above referenced complaint filed by Ms [redacted] against Davison Design and Development, Inc(Davison) on or about 11/08/ Customer concerns upset everyone and the staff works very hard to troubleshoot them so communication errors are kept to a minimum From the time of an initial contact and throughout the process, Davison maintains an open channel of communication, disclosing its services and fees upfront, and providing contracts that are simply written, with no “fine print” provisions It is not possible to be more upfront with its clients about the services and fees Unfortunately, despite best efforts, clients sometimes disregard the disclosures and contract terms As will be detailed below, Ms [redacted] has not met her obligation of full payment of the contrct fee, no services are due to be performed, Davison remains willing to complete all contracted services, and there is no basis for a refund In August 2016, Ms [redacted] entered into a New Product Sample Agreement (NPSA) for design services She selected a fee option which is to be paid in full before any services are due to be performed The contract provided a seven day revocation period within which written notice of cancellation could have been provided and a refund processed She did not cancel the contract within that period To date, full payment of the retainer fee has not been paid, as such, no services under the NPSA are yet due Despite not being contractually obligated, Davison does begin the design process when a client has paid 60% of the agreed fee It is important to note that Davison is not a prototype manufacturer that creates a product sample based upon the client’s preconceived notions Davison is a design and development firm whose goal is to create a product sample that is a cost-effective solution to the problem identified by the client The contract which Ms [redacted] entered explicitly states the following; “Aiv) Preliminary Product Design: Development Team "brainstorming" sessions will be held to uncover product design solutions that blend with the targeted corporation's manufacturing capabilitiesThe ergonomics and aesthetics of the product are also taken into considerationThis subjective process often results in the Development Team making modifications and enhancements, which are sometimes substantial, to the proposed solution or the preliminary design submitted by Client, particularly if Client's proposed design is not a cost effective solution to solving the problem outlined by the client, does not reflect current manufacturing techniques or may be in conflict with products patented or on the market OClient acknowledges that there have been no representations by Davison that the Idea as conceived and submitted by Client is novel or feasible or that the design to be created by Davison will function in the manner and with the attributes as originally conceived by Client This Agreement does not contain or incorporate any specifications, performance characteristics or other qualities for the design or product sample to be produced.” Davison performed its initial design of the product sample and submitted a proposed design for the Ms [redacted] ’s approval in November She did not approve the initial design The express purpose of seeking approval of the design before a product sample is constructed, is to allow the client an opportunity to understand the proposed design and to provide their input As previously stated, the contract goal is to create a cost-effective solution to the problem identified by the client, which may differ from their preconceived ideas The basis of her complaint is that the proposed design was not the same design as her original idea As previously stated, the contract goal is to create a cost-effective solution to the problem identified by the client, which may differ from their preconceived ideas Davison remains willing and able to address any concerns that Ms [redacted] has with the proposed design, within the terms of the contract In the event she believes the proposed design does not solve the problem she identified, or if she believes there is a more cost-effective method to solve the problem, she may provide written details to Davison of the modifications Upon receipt, the modifications will be considered Davison remains willing and able to address any concerns that Ms [redacted] has with the proposed design, within the terms of the contract There is no basis to support her claim for a refundSimilarly, if her decision is to terminate the contract, which is her prerogative, that decision is not a valid basis for a refund Davison has performed its services according to the contract and remains willing to complete the services upon an agreement of the design and final payment of the outstanding fee balance Sincerely, David *D [redacted] Associate Counsel Davison Design and Development, Inc

This letter is in response to the above referenced complaint filed by Mr [redacted] against Davison Design and Development, Inc(Davison) on or about08/11/Customer concerns upset everyone and the staff works very hard totroubleshoot them so communication errors are kept to a minimumFrom the time of aninitial contact and throughout the process, Davison maintains an open channel ofcommunication, disclosing its services and fees upfront and securing the clients’ approvaland authorization throughout the processThe contracts are simply written, with no “fineprint” provisionsIt is not possible to be more upfront with its clients about the servicesand feesAs will be detailed below, Mr [redacted] was provided explicit, clear disclosuresof the scope of services and the relevant fees, which he acknowledged having receivedand readHe contracted for the pre-development services which were provided to hissatisfactionAdditional services were offered, which he declinedThere is no basis for arefund for services rendered to Mr [redacted] ’ documented satisfaction.Mr [redacted] ’ statement does have a thread of truth running through it, but isreplete with inaccuracies and simply disregards numerous factsThe result being, hisstatement creates a representation of Davison’s processBelow is a summary of theevents, with supporting documentation, to provide an accurate description of his project.Mr [redacted] submitted his idea to Davison on 03/2015, not asstated in his complaintThe system Davison utilizes for electronic submissions makes itimpossible for a person to submit an idea without first having two separate disclosuresdisplayed in a printable and savable format, and the person electronically acknowledgingthe disclosuresMr [redacted] acknowledged, via an electronic signature on 03/15/2015, at14:04:from IP address [redacted] , that he received and read the two disclosurestatementsIt is important to note that the disclosures are made BEFORE the Cliententers any service contract or makes any payment to DavisonAmong the disclosures isthe statement that “It is Davison’s practice to seek more than one contract inconnection with a submitted idea.” The disclosure then provides a listing the variousservices and related feesEnclosed, please find a copy of the disclosure detailing theservices, as well as the data record documenting his electronic acknowledgement.Following his submission, a representative of Davison contacted Mr [redacted] todiscuss whether the services offered by Davison would be of interest to himContrary tohis statement, this call is not made by the company CEORather, there is a designateddepartment that follows up with individuals who have submitted their idea to confirm thesubmission and discuss the offer of servicesMr [redacted] entered into the initial predevelopment service agreement which obligated Davison to compile research data relatedto his product ideaDavison completed the services and forwarded the compiled researchto him on or about 05/28/Mr [redacted] completed a questionnaire about this servicein which he provided positive feedback and acknowledged that the research was“prepared in accordance with my contract for this service.” A copy of his questionnairesigned and dated is attached.The Pre-Development Agreement states in relevant part (emphasis added);“Section BProduct Samples; ApprovalsClient is responsible for obtaining aproduct sample, packaging and relevant information about the product in aprofessional format for presentation to a Licensee, at Client’s sole expense.Davison, at its option, will offer to provide further development services, under aseparate contract for a separate fee, to assist in obtaining or creating the sample andpresentation material for the targeted LicenseeClient is aware that he or she is free toobtain such materials elsewhere or not to obtain them at all...”Consistent with the terms of the Pre-Development Agreement and the disclosures thatMr [redacted] acknowledged, Davison offered additional services for the development ofhis projectThis contract outlined the services for the design and construction of aphysical product sample, packaging and presentation materialsThe contract provided aselection of four payment options, which were consistent with the fee disclosure he hadpreviously acknowledgedMr [redacted] has declined these additional services, which ishis prerogative.As stated, Mr [redacted] was fully informed of all services and their related feesoffered by Davison, BEFORE he entered into any contractTo the extent he was notaware of the additional services and fees; it was not due to a lack of disclosure byDavisonThe services for which there existed a contract have been performed to Mr[redacted] ’ documented satisfactionNo additional contracts have been entered and noadditional payments have been receivedThere is no basis to warrant a refund forservices rendered.David [redacted] D***Associate CounselDavison Design and Development, Inc