Paramount Imaging

Complaint: I am rejecting this response because:I desire to both accept and reject the businesses response I am please that I have received a full refund, however I must counter the statement of my exact email and phone number used, is odd Fist because they only have my pone number because I reached out to the company only after discovering that I had a mysterious charge on my credit card They have my phone number because of this Secondly, if this company had my email address this is strange because I have never received any correspondence, support, notification from this company With ALL of the daily emails I receive from companies simply generated because they have my email address, why have I and why do I not receive anything from this Company? Again, my point is, that I feel companies such as these are purposely trying to stay under the radar They don't want to reach out to the client they are deducting a fee (money) from because this will alert the customer and remind the customer they do not need this service, (whatever the actual service is, which is also the mystery.) Again, I do not remember signing up for this service in the first place I was traveling in France at the time they state that I registered with them and agreed to this service Not something I would do while traveling Next, my main credit card was used by someone in the states at the same time Makes me wonder? Anyway, yes, I am happy to have this resolved and all of my money returned to me And the caller was kind and restful with her wordsBut I do wish to make a strong point about this type of business ethics and express my great concern about this credit card behavior on unsuspecting people, the elderly, young, less educated I ask this company if they are conducting an ethical business and providing a respectable service, please at least send out weekly correspondence, updates about your services, reminders to your clients These options can be generated by a computer software program with no overhead to your company And in the end provide a confidence and build a positive reputation of a respectable, ethical company who provides a clear service that helps the fee paying clients Regards, M [redacted] ***

Thank you for notifying us of Customer H’s experience with our service We appreciate the opportunity to research and comment on what occurred with Customer H’s account Our records indicate that on 2/7/Customer H registered an account with us All registering members agree to be billed for a trial membership and then a monthly membership fee each month thereafter until the account is canceled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account We require all members to provide their full name, email address, home address, phone number and complete credit card information when registering for an account Our records do not show any correspondence from Customer H after the initial registration We contacted Customer H via telephone on 6/8/to discuss her concerns At this time we cancelled her account and provided a refund per her request, in efforts to resolve the concern Customer H stated that she was completely satisfied with this resolution, and said she would retract the complaint she made to the Revdex.com We have completely addressed Customer H’s concerns and feel confident this issue is resolved

Thank you for notifying us of Customer D’s experience with our serviceWe appreciate the opportunity to research and comment on what occurred with Customer D’s accountCustomer D signed up for a trial membership account for our service on 3/10/Customer D agreed to be billed for the trial membership and each month thereafter until the account is cancelledThe Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account.Upon registration, every member gets a welcome email, confirming the account is active, and provides the membership log on information to our siteIt also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expires.Although Customer D states he has proof that he cancelled his account within the trial period, we do not show any further correspondence from Customer D until he contacted our customer service department on 7/3/16, which was after the trial period had expiredOur system tracks all customer correspondence including registration and cancellationCustomer D’s account was cancelled and although the account had been billed correctly, a full refund was grantedAfter receiving the notice of concern from the Revdex.com on 8/18/16, we attempted to contact the customer again to discuss his concern, but were unable to reach himHe contacted us back on 8/27/stating he did not wish to discuss the account any further.Because we have granted Customer D a full refund and have addressed all of Customer D’s concerns to the best of our ability, we would consider this matter closed

Thank you for notifying us of MsB’s comments regarding our service We appreciate the opportunity to investigate the situation, and respond to MsB’s concern Please know that we make our best efforts to achieve 100% accuracy in the data we provide to our customers We aggregate data from multiple sources nationwide and are constantly adding and deleting properties from our database to ensure accuracy We appreciate the information provided to us by Ms BWe learned the information we received listed the property as a Fannie Mae foreclosure, but our data provider had not notified us that the property had subsequently been sold We immediately removed this property from our database, and in turn notified our sources to do the same We sincerely apologize that MsB’s property was erroneously listed due to the misinformation provided to us We contacted MsB to let her know the property has been removed from our database, but were unable to reach her We believe we have completely addressed MsB’s concerns and would consider this matter closed

Thank you for notifying us of Customer B’s experience We appreciate the opportunity to research and respond to what has occurred with Customer B’s account According to our records, Customer B registered for an account on 6/13/ Customer B agreed to be billed for the trial membership and each month thereafter until the account is cancelled The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the accountA welcome email is sent to every member upon registration, confirming the account is active, and provides the membership log on information to our site It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expiresWe do not show any further correspondence from Customer B until 7/20/16, when he called our customer service department, requesting that his account be cancelled His account was cancelled by our customer service representative at that time and information was provided regarding obtaining a refund Although the account was billed correctly, a full refund has been grantedUpon receiving notice of Customer B’s concern, our customer service manager contacted Customer B directly to explain the situation and confirm that his concern has been resolved, however we were not able to reach him We left a voice message for Customer B, and encourage him to contact us if he has any further questions or concerns Because a full refund has been provided, we are confident that Customer B’s concern has been completely resolved

Thank you for notifying us of MsS’s comments regarding our service We appreciate the opportunity to investigate the situation, and respond to MsS’s concern We immediately located MsS’s property information on our website and removed it Please know that we make our best efforts to achieve 100% accuracy in the data we provide to our customers We aggregate data from multiple sources nationwide and are constantly adding and deleting properties from our database to ensure accuracy We did notice multiple websites besides ours, that included this same property listing information We confirmed that this property was listed on a for sale by owner website (usrealty.com) as an active listing as a for sale by owner, which included her phone number We appreciate the information provided to us by MsS, as we immediately removed the property from our database, and in turn notified our sources they should do the same We contacted MsS on 3/10/but were unable to reach her We left a voice message stating we received her complaint and that her property has been removed from our website We left our phone number so she could contact us back with any further questions We have not heard back from MsS We appreciate the information MsS provided so we could investigate this matter and make the appropriate updates to our website We believe we have completely addressed MsS’s concerns and would consider this matter closed

Complaint: I am rejecting this response because I do not sign up or accept ANY trial membership with ANY companies I DID NOT sign up for this trial membershipthey are insisting that I signed up for thisI was not looking for any foreclosures and do not know what they did to link my email and my credit card to this chargeI appreciated your attempt to help with this matterand I know that my biggest regret is that I missed this charge being on my statementsthey have said that they are going to do a small refund to my cardI am continuing to investigate this company because I think they are involved with another matter that that is tied into with my personal informationif I find a direct connection I will forward all of the information to the Revdex.com because I think these people and this company are taking advantage of people and it is wrong Regards, K [redacted]

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Thank you for notifying us of Customer P’s... experience with our service. We appreciate the opportunity to research and comment on what occurred with Customer P’s account. Customer P signed up for a trial membership account for our service on 2/10/2015. Customer P agreed to be billed for the trial membership and each month thereafter until the account is cancelled. The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account. Upon registration, every member gets a welcome email, confirming the account is active, and provides the membership log on information to our site. It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expires. We do not show any further correspondence from Customer P until she called our customer service department on 12/28/2015 to cancel the account. Our customer service agent cancelled the account at that time, and an email was sent to Customer P providing the cancellation number. Although the account was billed correctly, our customer service agent, as well as our customer service manager spoke with Customer P to resolve her concern, and a full refund has been granted. Customer service is of the utmost importance to our organization. We have listened to the phone call that Customer P is referring to, and have spoken directly with the customer service representative that took Customer P’s call. We contacted Customer P via telephone on 2 separate occasions to confirm she was satisfied with the resolution of her concern and to specifically discuss the concerns surrounding her concern regarding her conversation with our customer service representative, however we were unable to reach her. We left a phone number for our customer service supervisor if she wishes to contact us back to further discuss her concern. Because we have granted Customer P a full refund and have addressed all of Customer P’s concerns to the best of our ability, we would consider this matter closed. / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11028631, and find that this resolution is satisfactory to me Regards, M [redacted]

Dear Revdex.com,Thank you for alerting us to Customer KH's concernsWe took immediate action after receiving this complaint on 1/3/We researched the customer's account history and confirmed her account registration was valid and billing on the account was supported by the terms the customer agreed to
at time of purchaseWe confirmed the account was boarded and maintained for the customer since the time of registration and the customer had unlimited access to our website and the services she orderedWe also reviewed the customer's prior communication with our Customer Service agentAlthough the customer elected to maintain her account active for many months, we previously issued a courtesy refundOn 1/4/18, Customer Service Manager attempted to speak to the customer to discuss the situation in more detail, however, our calls to the phone number on the account were not answeredOur Manager left a detailed voice mail regarding the account registration and purchase termsBecause billing was performed per the purchase terms agreed by the customer, although we have no obligation to, we elected to process a significant additional refundWe have left additional voice mail for the customer to call and confirm her understanding of the situation, but we have not received a call back since leaving voice mail.Please consider the following details about this account.On 9/26/15, customer KH visited our website and registered for a trial membership with our websiteOur registration page clearly and conspicuously displays the terms of purchase and billing to the customerThe account KH opened included a day trial membership which would continue to remain active on a monthly basis for $until the customer elected to cancel the accountCancellation can be done at anytime, days per week, on our website, or by calling our Customer Service Department and requesting cancellation from a Customer Service Agent, or by utilizing our auto-cancellation option over the phone, or by sending us an emailAll cancellation requests are processed immediately upon receiptIn order to register, KH was required to enter her name, email address, phone number and billing ZIP code, along with charge card information to allow billingThe charge card information included entering a valid card number, expiration date and CVV codeKH's information was validatedWe take an additional step during registration to obtain the customer's consent to open the account by requiring the customer to check a box stating "I read and agree with the Terms of Use and Pricing Information below", which states: "Pricing InformationBy clicking the View Homes! button, you agree to be enrolled in the day trial for $1.00, and your account will be activated immediatelyAfter the trial expires, your enrollment will automatically continue and your account will be charged $per month until you cancelYou may cancel the membership at any time to stop all monthly billingCancelling is easy, either online or via our toll-free telephone line at ###-###-####For full subscription terms, please see the Terms of Use."Customer KH checked the box acknowledging her consent to open the account and initiate billingWe sent KH a new membership welcome email immediately when her account was activatedThis email also contains information on the terms of purchase, instructions on how to reach us for Customer Service and how to cancel the membership.Customer KH did not submit a cancellation request from 9/26/until 12/17/17, so her account remained open, accessible and billable during this timeOn 12/17/17, customer KH cancelled her account using our online cancellation processThe account was immediately closed and all future billing was halted. On 12/18/17, KH called our Customer Service department and spoke to one of our service agentsKH explained she wanted her account refunded in fullOur agent confirmed the account registration and billing was valid, so she inquired the reason for the refund since the account had been active per the customer's orderThe agent asked KH to submit the reason to us in writing for consideration for a courtesy refundWe received the information and processed the courtesy refund on 12/27/17.On 1/3/18, we received this Revdex.com complaintAs stated above, our Customer Service Manager made multiple attempts to speak to KH and ultimately left a detailed voice mail describing the account history and billingOur Manager also advised the additional courtesy refunds have been processed as of 1/4/We believe this action was more than fair, given that we maintained the customer's account active and accessible for her unlimited useThank you

Thank you for notifying us of Customer H’s
experience with our service. We appreciate the opportunity to research
and comment on what occurred with Customer H.
Our records confirm Customer H registered
for an account with us on 5/19/at 1:pm, and then cancelled the
account
on the same day, minutes later, at 2:pm. We apologize that Customer H
was not able locate the property she was looking for during her brief search on
our website. Please allow us to explain that our company works with
Homes.com, providing a data feed of our live property database to them several
times each week. We make our best efforts to achieve 100% accuracy, however
because our databases are separate, there may be instances when our database
and Homes.com database are not 100% in sync. Our goal is to maintain the
most accurate database possible on our website, and therefore are constantly
adding and deleting properties from our local database to ensure
accuracy. Because we provide our data feed to Homes.com several times per
week, it may take a day or so for Homes.com to update their database to reflect
our data
We are sorry to hear that Customer H felt
she needed to contact the Revdex.com prior to contacting our live customer service
department directly. Our customer service staff is available days a
week, between am - pm Monday - Friday, and on Saturday and Sunday from am -
pm. We would encourage all of our customers to contact our customer
service department for any question they have regarding our website. They
are able to answer questions, as well as help customers navigate the
website. The customer service phone number is clearly displayed on the
“Contact Us” tab on our website
On 5/20/15, our Customer Service Manager
contacted Customer H directly via telephone to see if she could provide further
assistance to Customer H, however was unable to reach her. We tried again
to reach her via email on 5/21/15, but have not yet had a returned response
from Customer H
We have done our best to contact Customer H
regarding her concern, and would encourage her to contact us directly to
discuss her inquiry. Please let us know if anything else is needed to
close this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10711544, and find that this resolution is satisfactory to me
Regards,
D*** ***

Thank you for notifying us of Customer S’s experience. We appreciate the opportunity to research and respond to what has occurred with Customer S’s account. According to our records, Customer S registered for an account on 5/1/16. Customer S agreed to be billed for the trial
membership and each month thereafter until the account is cancelled. The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the accountA welcome email is sent to every member upon registration, confirming the account is active, and provides the membership log on information to our site. It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expiresWhen we received this notice, our customer service manager immediately reached out to Customer S directly to discuss and resolve his concern. A full refund was provided to Customer S, and he stated he was completely satisfied with the resolution

We are glad Customer M is satisfied with the resolution of her concern. We appreciate her further comments, and would like respond accordingly.We obtained Customer M’s email and phone number because these items are required upon registration for an account for our service. We have confirmed that the CVV code (Card Verification Value) used was an exact match, indicating that the card used was in the hands of the person registering the account. The street address and zip code were also an exact match with what is on file with the cardholders issuing bank. Furthermore, the IP address used is consistent with the geo-location specific to the area of the zip code used to register the account.Additionally, a welcome email is sent to each member upon registration outlining membership and billing information, along with providing the trial expiration date, so each customer is clear on the date cancellation is required if they do not wish to be billed the monthly membership fee. If we can be of further assistance, Customer M is welcome to contact us directly, as she has done in the past

The customer signed up on 12/13/16, and called into our customer service department on 1/17/and was provided a full refund at that time

In response to Customer D’s comments, we have taken action to ensure that the refund provided was received by Customer D. We spoke with Customer D via telephone, and he confirmed that the refund was received, and expressed appreciation for the follow up

Dear Revdex.com,We received the complaint filed by customer CJD on 2/We acted immediately to investigate her account and the property listing involvedUnfortunately, CJD has not supplied us with the specific street address (house number, street name, city, state, ZIP) for the property she states was
listed incorrectly as a 'foreclosure' on the websitePlease note the following:- Customer CJD states we supply listings to 'databases'This is incorrect. To clarify, we receive real estate data from over contracted data sources and aggregate this data for display on our consumer friendly website. - We handle and update millions of fields of real estate data regularly day to dayWe display real estate information as it is reported to usAlthough a vast majority of the data we process is accurate and up to date, due to the nature of changes in real estate data (such as title changes, listing status, recording processes, etc), on occasion, data reported to us may have changed or contain clerical errors unknown to usWe welcome reports of these changes or potential errors from knowledgeable sourcesWe provide a direct feedback path from users of our website via email, or by phone or chat through our Customer Service Department to report these issues to us days per weekWe act quickly to investigate and remove any inaccuracies in a timely fashion.- We will gladly remove the home CJD identified as mis-labeled as 'foreclosure', however we require the full street address in order to identify the listing for removal and research to advise the data provider of a potential error in their recording.- We have attempted two phone calls to call CJD yesterday, 2/21, at the phone number listed on this complaintBoth calls were not answered, so our Customer Service Manager left voice mail requesting a call back with the information needed so we could remove the listing and advise our data providerWe received no call back as of 2/22, so we attempted a third call to CJD today,2/Again, there was no answer so our Manager left another voice mail explaining the situation and requesting a call back with the address so we could immediately remove the property from our data base and cease displaying it on our website, and so we could notify our data provider of the error.- Please advise CJD to either provide the address here in a written reply through the Revdex.com, or to call our Manager as we requested in our voice mailsWe are ready to assist CJD and remove the home listing immediately, once she communicates the address to us.Thank you

Thank
you for notifying us of Customer W’s
experience with our service. We
appreciate the opportunity to research and comment on what occurred with
Customer W’s account.
As
Customer W stated, she signed up for a trial membership account for our service
on 3/19/Customer W agreed to be billed for the trial membership and each
month thereafter until the account is cancelled. The Terms of Use and
Pricing Information are clearly displayed on our registration page, and we
require each member to check a box stating they have read and agree to the
terms of use and pricing information, prior to registering the account
We do
not show any further correspondence from Customer W until she called our
customer service department on 7/31/to cancel the account. Our
customer service agent cancelled the account at that time, and an email was
sent to Customer W providing the cancellation number
Customer
W contacted our customer service department again on 9/9/requesting a refund
to her account. Although her account was billed correctly we granted a
full refund
We
contacted Customer W via telephone to confirm she was satisfied with the resolution
of her concern. Customer W stated she appreciated that we reached out to
her directly and that she is fully satisfied with the resolution to this
matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12583206, and find that this resolution is satisfactory to me
Regards,
K*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11196146, and find that this resolution is satisfactory to me
Regards,
S*** ***