Paramount Imaging

Thank you for notifying us of Customer G’s
experience with our service.  We appreciate the opportunity to research
and comment on what occurred with Customer G’s account. 
As Customer G  stated, she signed up
for a trail membership account for our service on 7/21/2015. Customer...

G agreed
to be billed $1 for a trial membership and a monthly membership fee each month
thereafter until the account is cancelled.  The Terms of Use and Pricing
Information are clearly displayed on our registration page, and we require each
member to check a box stating they have read and agree to the terms of use and
pricing information, prior to registering the account.
We time stamp all correspondence that
occurs on each account and we do not show any further correspondence from
Customer G until she called our customer service department on 9/26/2015 to
cancel the account.  Our customer service agent cancelled the account at
that time, and a full refund was provided to Customer G.  A cancellation
email was sent to Customer G providing the cancellation number as well as
confirmation of the refund amount.
We contacted Customer G on
9/28/2015 via telephone to confirm she was satisfied with the resolution of her
concern, but were unable to reach her.  We consider this matter closed, as
we are confident the refund provided fully resolves Customer G’s concern.

Thank you for notifying us of Customer K’s experience.  We appreciate the opportunity to research and respond to what has occurred with Customer K’s account.  As Customer K stated, he registered for an account on 12/5/16.  Customer K agreed to be billed for the trial membership and...

each month thereafter until the account is cancelled.  The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account.A welcome email is sent to every member upon registration, confirming the account is active, and provides the membership log on information to our site.  It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expires.We did not receive any further correspondence from Customer K until he called our customer service department on 2/10/17, which was well after the trial period had expired.  Customer K cancelled the account himself using the Automated Phone System.When we received this notice, our customer service manager immediately reached out to Customer K directly to discuss and resolve his concern.   A full refund was provided to Customer K and he stated he was completely satisfied with the resolution.Tell us why here...