Paramount Imaging

Dear Revdex.com, Thank you for sending customer M's commentsWe have researched the account history and found the account registration and charges were validThere is no indication of fraudSince receiving this complaint, we have made multiple attempts to reach customer M at the phone number
provided to fully discuss the situation and arrive at a resolutionWe have been unable to reach customer MOur calls have gone unanswered over a period of days and the voice mail option on the phone number is full and unable to accept new messagesTo avoid delay, we have taken exceptional action and processed the full refunds requestedWe have sent customer M an email to confirm this action and believe the issue is resolvedThe customer's reference to fraud is a very strong statement which we do not take lightlyWe have fully investigated customer M's account history and determined no fraud was presentIt is important to note the details about this customer's account as follow.Our Customer Service systems show customer M visited our website on 11/16/and registered a trial account for a 30-day periodAfter the trial period ended, the account would remain active and accessible to customer M on a weekly basis for $per week, until customer M elected to cancel the account. Because our website is secure, we cannot open any account or process any charges unless the customer enters their name, phone number, email address, and charge card information directly on in our website on our secure registration pageIn addition, before any account is activated, the customer must acknowledge their acceptance of our terms of use and billing scheduleThis information is presented to the customer to read and acknowledge by clicking an acceptance buttonCustomer M did so during registration of this account Further, to avoid potential fraud, on every new account, we perform the following additional steps during registration: awe require the customer to enter the CVV code on the reverse side of their charge cardThis ensures the person entering the card info has the card in hand, bwe record and perform an IP Lookup to compare the location from where the customer was accessing our website vsthe customer's billing address locationIn both cases, customer M's data matched. We also provide our company name and customer support phone number in the billing details printed on each line when a charge is made on a customer's cardThis allows any customer who does not recognize our charge to call us immediately upon billing to verify the charge and their accountCustomer M would have seen this on her statements over time.Please also know customers may cancel their account at any time to halt access to our services and immediately halt future billingCancellations are very easy to process, including calling our Customer Service department and speaking with a live representative days per week, or using our automated phone system, or directly on our website by simply clicking a "Cancel" account button, or by sending us an emailCancellations are processed immediately upon receiptCustomer M did not contact us or submit a cancellation request until 7/26/when she called our Customer Service department and spoke to one of our service representativesHer account remained open and active until that date.Please also note, when a customer registers an account, we also immediately send a Welcome Email to the customerThis email provides full details about the customer's account, their trial period, the ongoing fee and billing schedule for maintaining an active account, the date to cancel the account to avoid charges, how to log in to our website, how to cancel their account and how to contact our Customer Service department via phone or email days per weekThis email was sent to Customer M immediately after she provided her billing information and accepted our terms of purchase on 11/16/2015.Although we customarily followed all these steps in customer M's account situation (as we do with all account registrations), and maintained her account open and accessible for her use continuously since 11/16/2015, customer M requested a refund of all charges in this complaintWe previously provided access as was ordered by customer M and processed valid charges to do soWe do not understand why customer M did not contact us earlier to cancel her account while it remained open and billable if she no longer intended to maintain the accountBecause she is now un-reachable via the phone number given, we have elected to process refunds as requested to close this issueA confirmation email was sent to customer M to confirm this actionWe believe this resolved the situation to the customer's satisfactionThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11432645, and find that this resolution is satisfactory to me.
Regards,
K[redacted]

Thank
you for notifying us of Customer V’s experience with our service.  We
appreciate the opportunity to research and comment on what occurred with
Customer V’s account. 
Our
records indicate that on 4/11/15 Customer V registered an account with
us.  All registering members...

agree to be billed for a trial membership and
then a monthly membership fee each month thereafter until the account is
canceled.  The Terms of Use and Pricing Information are clearly displayed
on our registration page, and we require each member to check a box stating
they have read and agree to the terms of use and pricing information, prior to
registering the account.  We require all members to provide their full name,
email address, home address, phone number and complete credit card information
when registering for an account. 
Our
records do not show any correspondence from Customer V until he contacted our
customer service department to cancel the account on 6/10/15.  We sincerely apologize for the frustration Customer V experienced when speaking with our
customer service representative.  Customer Service is very important to
us, and we are addressing the issue appropriately to ensure all of our
representatives provide outstanding customer service to our members. 
During
the phone conversation on 6/10/15 the customer service representative cancelled
Customer V’s account, and provided a refund per Customer V’s request.
Please
know that we make our best efforts to achieve 100% accuracy in the data we
provide to our customers.  We aggregate data from multiple sources
nationwide and are constantly adding and deleting properties from our database
to ensure accuracy. 
We
contacted Customer V via telephone on 6/12/15 to discuss his concerns. 
Customer V stated that he was completely satisfied with the resolution and
appreciated our efforts to contact him directly to further discuss the
situation.  Because Customer V confirmed the issue is resolved, we
consider this matter closed.

Thank
you for notifying us of Ms. S’s comments regarding our service.  We
appreciate the opportunity to investigate the situation, and respond to Ms. S’s
concern.
We
immediately located Ms. S’s property information on our website and removed
it.  Please know that we make our best...

efforts to achieve 100% accuracy in
the data we provide to our customers.  We aggregate data from multiple
sources nationwide and are constantly adding and deleting properties from our
database to ensure accuracy.  We did notice multiple websites besides
ours, that included this same property listing information.  We confirmed
that this property was listed on a for sale by owner website (usrealty.com) as an active
listing as a for sale by owner, which included her phone number.  We
appreciate the information provided to us by Ms. S, as we immediately removed
the property from our database, and in turn notified our sources they should do
the same.
 We
contacted Ms. S on 3/10/16 but were unable to reach her.  We left a voice
message stating we received her complaint and that her property has been
removed from our website.  We left our phone number so she could contact
us back with any further questions.  We have not heard back from Ms. S.
 We
appreciate the information Ms. S provided so we could investigate this matter and make the appropriate updates to our
website.  We believe we have completely addressed Ms. S’s concerns and
would consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11593531, and find that this resolution is satisfactory to me.
Regards,
G[redacted]

Thank you for notifying us of Customer A’s experience with our service.  We appreciate the opportunity to research and comment on what occurred with Customer A’s account.  Our records indicate that Customer A signed up for a trial membership account for our service on 6/28/2015. When...

customers register for our service, they agree to be billed for the trial membership and each month thereafter until the account is cancelled.  The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account. Upon registration, every member gets a welcome email, confirming the account is active, and provides the membership log on information to our site.  It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expires. Interestingly, the email and phone number that were used to register this account are the same email and phone number that were used in filing the Revdex.com Complaint. We do not show any further correspondence from Customer A until she called our customer service department on 1/16/16 to inquire about the account.  We reviewed this call, and discovered that the customer service representative did not handle the call according to our company policy.  We have addressed this issue directly with the customer service representative that spoke with Customer A. Our Customer Service Manager contacted Customer A directly to discuss her concern, and apologized that the call was not handled properly on her initial phone call to us.  A full refund has been granted to Customer A, and she was delighted that we reached out her directly.  Because Customer A has confirmed that she is completely satisfied with this resolution, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11028631, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11090252, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: 11090252
I am rejecting this response because:I desire to both accept and reject the businesses response.  I am please that I have received a full refund, however I must counter the statement of my exact email and phone number used, is odd.  Fist because they only have my pone number because I reached out to the company only after discovering that I had a mysterious charge on my credit card.  They have my phone number because of this.  Secondly, if this company had my email address this is strange because I have never received any correspondence, support, notification from this company.  With ALL of the daily emails I receive from companies simply generated because they have my email address, why have I and why do I not receive anything from this Company?  Again, my point is, that I feel companies such as these are purposely trying to stay under the radar.  They don't want to reach out to the client they are deducting a fee (money) from because this will alert the customer and remind the customer they do not need this service, (whatever the actual service is, which is also the mystery.)  Again, I do not remember signing up for this service in the first place.  I was traveling in France at the time they state that I registered with them and agreed to this service.  Not something I would do while traveling.  Next, my main credit card was used by someone in the states at the same time.  Makes me wonder?  Anyway, yes, I am happy to have this resolved and all of my money returned to me.  And the caller was kind and restful with her words. But I do wish to make a strong point about this type of business ethics and express my great concern about this credit card behavior on unsuspecting people, the elderly, young, less educated.   I ask this company if they are conducting an ethical business and providing a respectable service, please at least send out weekly correspondence, updates about your services, reminders to your clients.  These options can be generated by a computer software program with no overhead to your company.  And in the end provide a confidence and build a positive reputation of a respectable, ethical company who provides a clear service that helps the fee paying clients.  
Regards,
M[redacted]

Thank you for notifying us of Customer D’s experience with our service. We appreciate the opportunity to research and comment on what occurred with Customer D’s account. Customer D signed up for a trial membership account for our service on 3/10/2016. Customer D agreed to be billed for the...

trial membership and each month thereafter until the account is cancelled. The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account.Upon registration, every member gets a welcome email, confirming the account is active, and provides the membership log on information to our site. It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expires.Although Customer D states he has proof that he cancelled his account within the trial period, we do not show any further correspondence from Customer D until he contacted our customer service department on 7/3/16, which was after the trial period had expired. Our system tracks all customer correspondence including registration and cancellation. Customer D’s account was cancelled and although the account had been billed correctly, a full refund was granted. After receiving the notice of concern from the Revdex.com on 8/18/16, we attempted to contact the customer again to discuss his concern, but were unable to reach him. He contacted us back on 8/27/16 stating he did not wish to discuss the account any further.Because we have granted Customer D a full refund and have addressed all of Customer D’s concerns to the best of our ability, we would consider this matter closed.

Thank you for notifying us of Customer B’s experience.  We appreciate the opportunity to research and respond to what has occurred with Customer B’s account.  According to our records, Customer B registered for an account on 6/13/16.  Customer B agreed to be billed for the trial...

membership and each month thereafter until the account is cancelled.  The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account. A welcome email is sent to every member upon registration, confirming the account is active, and provides the membership log on information to our site.  It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expires. We do not show any further correspondence from Customer B until 7/20/16, when he called our customer service department, requesting that his account be cancelled.  His account was cancelled by our customer service representative at that time and information was provided regarding obtaining a refund.  Although the account was  billed correctly, a full refund has been granted. Upon receiving notice of Customer B’s concern, our customer service manager contacted Customer B directly to explain the situation and confirm that his concern has been resolved, however we were not able to reach him.  We left a voice message for Customer B, and encourage him to contact us if he has any further questions or concerns.  Because a full refund has been provided, we are confident that Customer B’s concern has been completely resolved.

Thank you for notifying us of Customer H’s experience with our service.  We appreciate the opportunity to research and comment on what occurred with Customer H’s account. As Customer H  stated, she signed up for a trail membership account for our service on 8/26/2015....

Customer H agreed to be billed $1 for a trial membership and a monthly membership fee each month thereafter until the account is cancelled.  The Terms of Use and Pricing Information are clearly displayed on our registration page, and we require each member to check a box stating they have read and agree to the terms of use and pricing information, prior to registering the account.We time stamp all correspondence that occurs on each account including registration and cancellation, and we do not show any correspondence after registration from Customer H until we received notice of the concern she registered with the Revdex.com on 9/28/15.  We are sorry she felt she could not contact us directly prior to contacting the Revdex.com as our customer service representatives are available Monday – Friday from 6am – 6pm PST and on the weekends from 9am – 5pm PST.  We are also available for cancellations 24 hours, 7 days a week via email,  or by using our IVR telephone system.  All of our contact information can be easily found on our “Contact Us” page on our website.Per Customer H’s request a full refund was provided on 9/28/15.  We contacted Customer H via telephone to confirm she was satisfied with the resolution of her concern, but were unable to reach her.  We consider this matter closed, as we are confident the refund provided fully resolves Customer H’s concern.

Thank you for notifying us of Customer B’s
experience with our service.  We appreciate the opportunity to research
and comment on what occurred with Customer B’s account. 
As Customer B stated, he signed up for a
trail membership account for our service on 11/27/2014. Customer B...

agreed to be
billed $1 for a 30 day trial membership and a monthly membership fee each month
thereafter until the account is canceled.  The Terms of Use and Pricing
Information are clearly displayed on our registration page, and we require each
member to check a box stating they have read and agree to the terms of use and
pricing information, prior to registering the account.
We do not show any further correspondence
from Customer B until he called our customer service department on 7/7/2015 to
cancel the account.  Our customer service agent cancelled the account at
that time.
We contacted Customer B on 7/8/2015 via
telephone to discuss his concern, but were unable to reach him.  Our
Customer Service Manager has provided Customer B a full refund per Customer B’s
request.  We consider this matter closed, as we are confident this fully
resolves Customer B’s concern.

Thank
you for notifying us of Customer P's
experience with our service. We
appreciate the opportunity to research and comment on what occurred with
Customer P's account.
Customer
P signed up for a trial membership account for our service on 2/10/Customer
P agreed to be billed for the trial membership and each month thereafter until
the account is cancelled. The Terms of Use and Pricing Information are
clearly displayed on our registration page, and we require each member to check
a box stating they have read and agree to the terms of use and pricing
information, prior to registering the account
Upon
registration, every member gets a welcome email, confirming the account is
active, and provides the membership log on information to our site. It
also includes the trial expiration date so the member will know when to cancel
if they do not wish to be billed after the trial expires
We do
not show any further correspondence from Customer P until she called our
customer service department on 12/28/to cancel the account. Our
customer service agent cancelled the account at that time, and an email was
sent to Customer P providing the cancellation number. Although the
account was billed correctly, our customer service agent, as well as our
customer service manager spoke with Customer P to resolve her concern, and a
full refund has been granted
Customer
service is of the utmost importance to our organization. We have listened
to the phone call that Customer P is referring to, and have spoken directly with
the customer service representative that took Customer P's call
We
contacted Customer P via telephone on separate occasions to confirm she
was satisfied with the resolution of her concern and to specifically discuss
the concerns surrounding her concern regarding her conversation with our
customer service representative, however we were unable to reach her. We
left a phone number for our customer service supervisor if she wishes to
contact us back to further discuss her concern. Because we have granted
Customer P a full refund and have addressed all of Customer P's concerns to the
best of our ability, we would consider this matter closed

Thank
you for notifying us of Customer H’s experience with our service.  We
appreciate the opportunity to research and comment on what occurred with
Customer H’s account. 
Our
records indicate that on 2/7/15 Customer H registered an account with us. 
All registering members...

agree to be billed for a trial membership and then a
monthly membership fee each month thereafter until the account is
canceled.  The Terms of Use and Pricing Information are clearly displayed
on our registration page, and we require each member to check a box stating they
have read and agree to the terms of use and pricing information, prior to
registering the account.  We require all members to provide their full
name, email address, home address, phone number and complete credit card
information when registering for an account. 
Our
records do not show any correspondence from Customer H after the initial
registration.
We
contacted Customer H via telephone on 6/8/15 to discuss her concerns.  At
this time we cancelled her account and provided a refund per her request, in
efforts to resolve the concern.  Customer H stated that she was completely
satisfied with this resolution, and said she would retract the complaint she
made to the Revdex.com.   We have completely addressed Customer H’s concerns
and feel confident this issue is resolved.

Complaint: 12583206
I am rejecting this response because I do not sign up or accept ANY trial membership with ANY companies I DID NOT sign up for this trial membership. they are insisting that I signed up for this. I was not looking for any foreclosures and do not know what they did to link my email and my credit card to this charge. I appreciated your attempt to help with this matter. and I know that my biggest regret is that I missed this charge being on my statements. they have said that they are going to do a small refund to my card. I am continuing to investigate this company because I think they are involved with another matter that that is tied into with my personal information. if I find a direct connection I will forward all of the information to the Revdex.com because I think these people and this company are taking advantage of people and it is wrong. 
Regards,
K[redacted]

Thank
you for notifying us of Ms. B’s comments regarding our service.  We
appreciate the opportunity to investigate the situation, and respond to Ms. B’s
concern.
Please
know that we make our best efforts to achieve 100% accuracy in the data we
provide to our customers.  We...

aggregate data from multiple sources
nationwide and are constantly adding and deleting properties from our database
to ensure accuracy.  We appreciate the information provided to us by Ms.
B. We learned the information we received listed the property as a
Fannie Mae foreclosure, but our data provider had not notified us that the
property had subsequently been sold.  We immediately removed
this property from our database, and in turn notified our sources to do the
same.   We sincerely apologize that Ms. B’s property was
erroneously listed due to the misinformation provided to us.
 We
contacted Ms. B to let her know the property has been removed from our
database, but were unable to reach her.  We believe we have completely
addressed Ms. B’s concerns and would consider this matter closed.

Thank you for notifying us of Customer B’s experience with our service.  We appreciate the opportunity to research and comment on what occurred with Customer B’s account. Customer B signed up for a trial membership account for our service on 4/27/2015. She indicates in her complaint that...

she did not complete the registration, however, our system requires a multi-step process in order for the registration to be completed, and for our system to move forward with billing.  If every step is not completed, the account will not be registered, and no billing will take place.  The sign up steps include adding your name, phone number, address, email address, selecting the type of account you want, selecting your card type and entering all digits of your credit card number along with the expiration date and the CVV code.  Then you must check the box stating you have read and agree to the terms and conditions, and finally select the “Join Now” button.  We have confirmed that the CVV Code (Card Verification Value) used with Customer B’s registration was an exact match, indicating that the card used was in the hands of the person registering the account.  The terms and conditions clearly state the customer agrees to be billed for the trial membership and each month thereafter until the account is cancelled.  Upon registration, every member gets a welcome email, confirming the account is active, and provides the membership log on information to our site.  It also includes the trial expiration date so the member will know when to cancel if they do not wish to be billed after the trial expires.We do not show any further correspondence from Customer B until she called our customer service department on 5/5/16 and cancelled the account on her own, using our automated telephone system.  We did not receive any further correspondence from Customer B until we received this complaint from the Revdex.com.We wish Customer B would have contacted us directly to resolve her concern.  Our customer service representatives are available 7 days a week (6am – 6pm M-F and 8am – 5pm on the weekends). We contacted Customer  B via telephone to discuss her concerns, but we were unable to reach her.  We left her a message stating that a full refund has been provided along with our telephone number in the event she would like to contact us directly with any further concerns.  Because we have granted Customer B a full refund and have addressed all of Customer B’s concerns to the best of our ability, we would consider this matter closed.

Complaint: 11640023
I am rejecting this response because:I had originally complained about RealtyStore.com on Aug. 18, 2016 for fraud.  They had not cancelled my membership as I had requested.  Furthermore, I continued to be charged for 4 months for $49.60/month.  This company responded on Sept. 1st, 2016 by saying a refund had been granted in full.  However, I never received a penny.  So I called them three weeks ago, asking why I never received the refund.  The representative I spoke with looked up my account said it would take 7-10 business days for it to be credited back to my account.  It never happened.This past week I called again.  Now the representatives are denying that I was ever even charged.  Regards,
S[redacted]

Thank you for notifying us of Customer G’s
experience with our service.  We appreciate the opportunity to research
and comment on what occurred with Customer G’s account. 
As Customer G  stated, she signed up
for a trail membership account for our service on 7/21/2015. Customer...

G agreed
to be billed $1 for a trial membership and a monthly membership fee each month
thereafter until the account is cancelled.  The Terms of Use and Pricing
Information are clearly displayed on our registration page, and we require each
member to check a box stating they have read and agree to the terms of use and
pricing information, prior to registering the account.
We time stamp all correspondence that
occurs on each account and we do not show any further correspondence from
Customer G until she called our customer service department on 9/26/2015 to
cancel the account.  Our customer service agent cancelled the account at
that time, and a full refund was provided to Customer G.  A cancellation
email was sent to Customer G providing the cancellation number as well as
confirmation of the refund amount.
We contacted Customer G on
9/28/2015 via telephone to confirm she was satisfied with the resolution of her
concern, but were unable to reach her.  We consider this matter closed, as
we are confident the refund provided fully resolves Customer G’s concern.