Park Place Property Management

We are in the process of researching this itemThe prior tenant recently sent in a copy of the her receipt showing she paid $77.46, but the amount she was charged on her final statement was $154.92, which included a past due amountThe service dates of the bill we paid were for a past due amount, plus the amount due from 4/25-5/I need to know the service dates the prior tenant's payment of $to covers in order to determine if there is a double billing between us & City of Kuna Thank You, Kelly M [redacted] Property Manager

Prospect had applied and paid application feeThe application fee is used for Credit ScreeningUpon being ran prospect was approved with contingencies of needing a Co-SignerApplication fees on non-refundable as stated on website during application process due to being used for credit screening

Complaint: [redacted] I am rejecting this response because: I did try to contact Park Place Property, they only look at calls that come in from a certain number attached to my previous account I used a different phone since my was not in service at the time Park Place made an assumption and are wrong, I was also told I would receive a phone call and an email with documents and dated photos of the issues I was charged for.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Park Place Property Management wants me to withdraw all reviews about their treatment towards a tenant before considering it resolvedI will proceed to take action via courtDetails of their actions can be seen in attachments Sincerely, [redacted]

Hello, The complaint in regards to [redacted] has been resolved in the action of a refundThe payment had not been deposited by the 24th thus the delay in having the process be completedTypical time to receive the funds ranges from 7-day Park Place apologizes for any inconvenience Mr [redacted] had to endureThere seems to have been miscommunication between the receptionist and assistant whom was running the applications for the particular propertyWe are coming up with solutions to avoid this in the future Regards,

Hello, [redacted] and [redacted] placed a holding deposit in the amount of $800, which is more than what they were required to place to hold the property. Once an applicant is approved we require they pay half of the property's required security deposit to hold a property. Once this holding... deposit payment is made we take the home off the market & turn away any other interested parties. If an applicant backs out of renting a property, after placing the holding deposit, the required holding deposit is considered nonrefundable and is sent to the property owner to compensate for the additional advertising costs incurred by having to place the home back on the market for rent. Attached is a copy of our deposit to hold form, which [redacted] signed, acknowledging her understanding that the holding deposit being placed would be nonrefundable, should they back out. Because they did pay more than required, we have agreed to refund them $400 of the $800 they paid, as only $400 was required of them to hold the property. In regards to the nonrefundable/refundable they were seeing, this is how the total deposit is broken down on the lease they would have signed. We take their full deposit and withhold a portion to pay for carpet cleaning at move-out and the rest is what is refundable to them at move-out. This breakdown is not related to the terms of the holding deposit they placed. Thank You, Kelly M [redacted] Property Manager ***SUPPORTING DOCUMENTS REDACTED BY BBB***

Complaint: [redacted] I am rejecting this response because: what the owner feels isn't relevantIt's up to Park Place to protect my rights as a tenant and go through the move in checklist, and other items I provided to ensure I'm properly refundedAdditionally, Park Place and/or its contractors is responsible for some of the damages that I'm being charged for as is documented in my communication with my property managers and emails sent at their requestIt also ins't reasonable to "work through" my the dispute for 2-months to resolve itI was also told by Kelly Mthat I'd be communicated with prior to receiving any any refundThis promise and request was not upheld either and would have sped up this processThe owner is wrong and dishonest (or doesn't remember correctly, or know the facts) and just trying to keep money that doesn't belong to himHe charged me $for a fridge door that is more than the value of the entire refrigeratorThat is completely dishonest and undeserved.Sincerely, [redacted]

The unit flooded while she was out of townOur maintenance workers personally moved her belongings over to another apartment as she was not available to do so herselfThe only unit we had available was a unit that had not been cleaned, we offered several times to send in cleaners and [redacted] denied our offersIn regards to the power bill, the owner agreed to credit her $for the higher power billShe did receive this creditWe notified her on many occasions via email (we have these emails and can provide them) that she still had belongs still in the apartmentHer exact reply in email was "Oh yeahJust have them remove anything left and email me the invoiceI think it's just the couch if I remember correctly." Upon move out the apartment was left very dirty and needed extensive cleaning to be ready for a new tenantWe can provide photosPlease let me know if you have further questions.Thank you,

Complaint: [redacted] I am rejecting this response because: We discussed with Autumn from Park Place today: 06/28/at 6:P.M via phoneShe offered us $of our $refundable in our leaseWe are not taking this because on Thursday the 30th of June it will be days that we still have not received what Park Place Property Management feels is fair to refund usAs we discussed today, she brought up charges and tried to make us feel that we were liable for them although they are not even listed on the itemized deductions we finally received through email a week after our day markWe are willing to let Park Place keep what they stated in our lease is non refundable which is $250.00- even though that is rightfully ours since we didn't receive our deposit back in daysnow days on ThursdayWe believe this amount is fair since per Idaho State Law "Refunds shall be made within twenty-one (21) days if no time is fixed by agreement, and in any event, within thirty (30) days after surrender of the premises by the tenantAny refunds in an amount less than the full amount deposited by the tenant shall be accompanied by a signed purpose for the amounts retained, and a detailed list of expenditures made from the deposit." (Idaho Code 6-321) We have proof through emails sent from Park Place we provided our day notice and provided the correct forwarding addressThe fact that we did not receive our security deposit back on May 30, is why this complaint was sent to Park PlaceThe fact that Autumn kept bringing up the carpet being replaced was completely irrelevant and a misrepresentation of chargesit is not even on our itemized list of deductionsWhy was it even brought up? We will feel happy with $back to us- but no less since Idaho State Code has been violated$is only $more than the $offered which we believe is very fair considering Idaho State Law has been violatedWe are simply asking for the refundable portion of the deposit.Sincerely, [redacted]

We have reviewed the file further & have found the debt to be in errorWe will remove the debt from the ***'s account & will not proceed with any further collection action.
Thank You,
Kelly M***
VP Property Management Operations
Park Place Property
Management
208-377-

Complaint: ***
I am rejecting this response because:See attached word document
Sincerely,
***The Idaho Attorney General’s office Landlord and Tenant Guidelines states that although a move out walk through is not illegal, that business practice is not encouragedPPPM refused thisThe lease states we must attempt to schedule an inspection a week before move out, which we did, and they refused to allow this.PPPM did not send the relevant documents to our case and still would not have them had we not provided themI was told that the prior tenant move out was not relevant when, in fact, it would because it would show that we were correct about prior damageAlso, the law states that this needs to be sent out in days unless agreed upon by the partiesWe vacated the home on March with the legal move out date of March The original move out disposition was MAILED out on April 21, days later, and sent to the old addressWe never received it until the second week of MayWe called PPPM on April and were sent the move out letter via emailThe move out disposition did NOT break down charges, but lumped most of them together into a couple chargesPPPM has the capability to breakdown charges further like we requested, but refusedNotice the words “break down” and “outline” charges used in the same sentence.The owners of the house had requested that we dispute ALL charges.We have the check (not cashed until this dispute is settled) but the settlement still shows general credits along with the charges.”PPPM did not keep in contact during this process and several times did not return calls, but sent out another disposition to “smooth things over.The deposit that was refundable was $The lease states that $is for cleaning and miscellaneous wear and tear of the premises$is a much different refund than $and PPPM is failing to state the exact amount that we are being charged for.We are still seeking the full refund of the deposit

Complaint: ***
I am rejecting this response because: There reason for needing a co-signer was that my co applicant didnt have rental history I explained to them that
he was paying on a mortgage for years They than told me to transfer my application to another property I did and they still told me I needed a co-signer And refused to have someone else take over my application after I requested it I transferred my application twice and magically was told the owner decided to sell the property I want my applications fees returned $ I am not the only person who feels they were scammed out of the fees
Sincerely,
*** ***

Regarding the lease - I have a copy of the lease that was signed in March of w/ *** *** *** I have attached a copyThe original move-out date submitted on the notice to vacate was 12/1/A notice of the move-out inspection being schedule for 12/2/was mailed to the
property on 11/3/(copy is attached)Keys were not turned in to the front office until 12/2/2014, causing the move-out Inspection to be rescheduled for 12/4/2014. I have attached a copy of the inspection report for you to review. I reviewed the move-out inspection and the transactions from the move-out disposition and concluded that of the charges, only one appears that it should not have been applied. This is for the 20% of the full interior repaint that was at the time, deemed a "tenant" expense. With the home being over years old, it was likely due for a repaint anyways and this would all fall on the ownerOn 6/8/we offered to refund this charge; a total credit of $Additionally, on 6/18, after discussing this with the owner, we offered to increase the refund to $as a more than fair attempt to resolve this matter/All other charges were verified to be accurate and soundly basedAs you will note from the pictures in the inspection, there are numerous nail holes, missing light bulbs, stickers, scratches, etcthat do not classify under "wear and tear"; as well as an abundant amount of cleaning that needed to be doneThe carpets were not even vacuumed prior to move-out and were heavily stained.There was also a broken window and a broken exterior light fixture that needed to be repairedI've attached pictures of those as well.Additionally, after the last months rent was paid in November, there was still an open, outstanding balance of $for back rent and fees which had been owing for many monthsAttached is a copy of your transaction history reflecting this balanceThe final move-out disposition was mailed to the forwarding address that we were provided on 12/30/Given that we were not contacted in regards to the balance due or to spayment arrangements, a final notice was mail on 3/4/Again, after no response, the account was turned over to the collections agency on 3/20/In regards to the "un-signed document" that is mentioned; I can only assume that he is refering to an email that was received on 6/(not an actual document, and it appears to be created by the tenant and submitted months after move-out.)

Tenant is disputing items charged at move out.
I am attaching move in checklist provided by tenant after move in, along with move out inspection after he moved out, and the move out disposition with full list of any items charged.
Tenant was not charged for anything on his move out
that was previously noted on the move in checklistIn the move out inspection it is noted that were were scuffs and holes on that the wall, for which tenant was accurately charged
We have call records and tenant did not attempt to contact us at any point prior to submitting Revdex.com complaint.
We are still thoroughly going through all items, to determine whether or not credit should be issued to tenantHave since spoken with Mr*** to resolve directly

These tenants were added on as roommates for existing tenantsThen later, they released the prior roommates and signed a form accepting complete liability for the apartment and all damages at the time of vacating.
This apartment was found to have a VERY heavy pet odor, even though no
pets were listed(See attached inspection)The carpeting had extensive stains and spots that showed up on the black lightAs well up the trim and wallsIt order to get the apartment back up to a rentable condition we had to install all new carpets as well as apply an odor mitigation to the sub floor to prevent the smell from coming up in to the new carpeting.
The apartment was very dirtyUnder the appliances all needed cleaned out, the drawers, and oven drawer needed wiped outThe toilets were very dirtyThe trim needed cleaned heavilyThe apartment had a quite a bit of wall damage as well.
We have compared the current inspections to prior inspections done on the unit last time it was occupied and have found that none of the issues were preexistingThe charges were all found to be valid, and thus were not waived as she requested

Hello ***,
This is my response to Park Place Property ManagementThank you for reopening it for me! Complaint #***
On my move-out statement from your company, it's listed that you used $of my deposit to pay my City of Kuna billOn the statement I've already forwarded to your office from the City of Kuna, it also states that the same exact amount was paid to their office to pay that billTherefore, I need to be reimbursed for paying the owners bill after moving outThank you
*** ***
*** *** cell

Lease attached shows deposit breakdown:$non refundable (as a courtesy applied towards carpet cleaning) $admin fee $refundableNail holes/Touch up paint- Inspection attached shows a few nail holes were missed and needed to be patchedAll needed touch up paintTenant was charged
$26.59 Tenant broke toilet seat and did not replace itAlso had to replace missing sink strainercharged $59.01Cleaning- inspection attached shows items still needed to be cleanedItemized invoice attachedcharged $ $from tenants deposit was applied giving a $20 remaining balanceWe would agree to the tenants payment arrangement's of $payments over a month period

We would like to get this resolved with the tenant as soon as possible
We will be contacting them to set up a meeting at their earliest convenienceWe are confident that we can come up with a solution that is satisfactory to the client
Thank You

In response to the cleaning claim, I did hire cleaners to clean the property at *** *** ***
The cleaners spent hours cleaning and I paid the cleaning invoice with the security deposit
*** *** did not feel that any cleaning was necessaryThe cleaning was necessary, and I made sure the
house was spotless for the next tenants
*** *** called and was unhappy with the security deposit deductionI did try to negotiate in order to be a fair property managerI returned to ** *** a portion of the cleaning money back, even though the cleaners did spend hours cleaningYou can't please everyoneI handled the situation fairly and with due diligence

Thank you so much for your commentsOur leases state that rent is late as of close of business on the 5th and at 6pm a late charge is appliedIn our system it shows that rent was paid at 8:38pm on the 5th of SeptemberWhen October came around and rent was paid, it was applied to the oldest
charges first, which is also stated in our lease agreementsBecause of this, a rent balance was left unpaid and is now accruing late charges as unpaid rentI would be happy to waive these fees as a one time courtesy for the confusionHowever, in the future, please save your online confirmation of payment, so we can see if there was a mistake made and we can fix this immediately for youOtherwise, we go off of our, known to be accurate payment systemI hope this resolves the issue and avoids any future confusions or problemsThank you again for your residency and quick communicationHave a wonderful day.
Sincerely,
Deanne W***
Property Manager
Park Place Property Management