Park Place Property Management

Complaint: [redacted]I am rejecting this response because:
I agreed to pay the cleaning, paint repair/touch up, even the Kilz to subfloor for the "pet odor", but the main thing I am protesting is the carpet. We are aware that we assumed liability of the apartment from our aunt, which is why we are fighting it, not them. However, NOBODY owned an animal and there are many things that glow under a black light. With 2 kids, things get spilt, and I understand which is why I am not fighting the cleaning bills. But there was no reason to just throw out that carpet and replace it. That is an invalid charge. With a shampoo it would have come clean.
I am not asking for any money back, I am just not paying any more than that deposit.Sincerely,[redacted]

Hello, 
 
The complaint in regards to [redacted] has been resolved in the action of a refund. The payment had not been deposited by the 24th thus the delay in having the process be completed. Typical time to receive the funds ranges from 7-10 day 
 
Park Place apologizes...

for any inconvenience Mr [redacted] had to endure. There seems to have been miscommunication between the receptionist and assistant whom was running the applications for the particular property. We are coming up with solutions to avoid this in the future. 
 
Regards,

Hello,
[redacted] and [redacted] placed a holding deposit in the amount of $800, which is more than what they were required to place to hold the property. Once an applicant is approved we require they pay half of the property's required security deposit to hold a property. Once this holding...

deposit payment is made we take the home off the market & turn away any other interested parties. If an applicant backs out of renting a property, after placing the holding deposit, the required holding deposit is considered nonrefundable and is sent to the property owner to compensate for the additional advertising costs incurred by having to place the home back on the market for rent. 
Attached is a copy of our deposit to hold form, which [redacted] signed, acknowledging her understanding that the holding deposit being placed would be nonrefundable, should they back out. Because they did pay more than required, we have agreed to refund them $400 of the $800 they paid, as only $400 was required of them to hold the property. 
In regards to the nonrefundable/refundable they were seeing, this is how the total deposit is broken down on the lease they would have signed. We take their full deposit and withhold a portion to pay for carpet cleaning at move-out and the rest is what is refundable to them at move-out. This breakdown is not related to the terms of the holding deposit they placed. 
Thank You,
Kelly M[redacted]
Property Manager
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We believe we have been able to come to a mutually beneficial agreement with the tenant.
 
Thank You

Complaint: [redacted]I am rejecting this response because: what the owner feels isn't relevant. It's up to Park Place to protect my rights as a tenant and go through the move in checklist, and other items I provided to ensure I'm properly refunded. Additionally, Park Place and/or its contractors is responsible for some of the damages that I'm being charged for as is documented in my communication with my property managers and emails sent at their request. It also ins't reasonable to "work through" my the dispute for 2-3 months to resolve it. I was also told by Kelly M. that I'd be communicated with prior to receiving any any refund. This promise and request was not upheld either and would have sped up this process. The owner is wrong and dishonest (or doesn't remember correctly, or know the facts)  and just trying to keep money that doesn't belong to him. He charged me $250 for a fridge door that is more than the value of the entire refrigerator. That is completely dishonest and undeserved.Sincerely,[redacted]

[redacted] applied for [redacted] and was approved, at that time we do send a letter letting applicants know that a deposit is required in order to hold a unit.   The property does clearly have the availability viewing date listed in the advertising; this information was not withheld and...

was made aware prior to any applications being submitted. It is also made aware to applicants when submitting their applications that they understand the security deposit must be paid within 24hours of approval and is non refundable should the applicant choose to not occupy the property.   Lastly, application fees are non refundable and is also made known and  included on our website and agreed to when completing applications.   These terms, were all agreed to by all 3 applicants upon submission.      All information can be found on our website and is included in our application process. I am attaching a photo were the deposit policy is made known during our application process.

(The consumer indicated he/she DID NOT accept the response from the business.)
Even if the cleaners spent 6.5 hours, it was not in any way necessary. She also refused to do a walk through with the renters. Min addition, she lied about the resolution we had agreed to. Also, the cleaning company has the same address as she does. So I suspect they are not an independent entity, which further call her veracity into question.