Park Place Property Management

Hello, We let all tenants know that we do not schedule move out inspections, that our accommodation is that we will call them on the way to the inspection to meet us there; it is their choice to accept this or notWe have responded to all tenant requests and sent them all documents that we
have pertaining to this casePPPM sent the original move out disposition w/in days in accordance with their leaseThere are documents requested by the tenants that we simply don't haveWhen the tenants moved in, we did not have electronic inspectionsWe've sent them the paper copy and any copy of electronic documents that we physically have regarding their account; the move out disposition serves as a break down and outlines what they were charged forThe owner volunteered to take on some of the tenant deemed charges ($498.34) for exterior items and does not find a full refund warrantedWe did refund in full for the Kilz Pet treatment ($168.75) and an additional $that we overcharged for carpet replacement (above and beyond their non-refundable deposit)During the dispute process, we kept in constant communication throughout the processWe mailed a refund check of $on 6/12/On 6/19/we outlined what each credit was for and informed them that we had mailed out a refund check to their forwarding address provided at move outWe've separated all remaining charges by Idaho Guidelines for wear & tear

We are working through the charges directly with the tenant. The tenant was charged for items relating to her move out & also relating to the early termination of her lease. These fees are being discussed with the tenant and we are working toward a resolution

According to our records (please see notes attached) I spoke to *** or someone from her unit, a minimum of times (via phone, person or google text) over the last days I was providing them with as much information, I was able to obtain. The Owner of
the building, did not want to make a hasty decision, that could possibly lead to the loss of rents, and income, without first having more information from his Insurance Agency As you can see from the notes attached, I have not been unable to get very far with the Insurance Company to date.I completely understand the tenants frustration with the situation, however whether I agree with one party or another is irrelevant, as long as tenant laws are not broken The rents do not belong to Park Place, which means they are not ours to give away. ? ?We represent the Owners, and unfortunately, as representatives of the Owners, ?we do not have the authority to overturn an Owner's decision? regarding their income property?.The repairs are always taken care of right away for many reasons The first being the tenant safety We are unable to allow anyone of our tenants to live in a home that is unsafeThe second, we knew that the Owner would be responsible for the deductible, and it is up to the insurance provider to make any necessary adjustments to the claim

*** signed up for ACH in July per our websiteThe amount entered to pull out each month was $which is her total rent amountShe had meant to have put $which is the amount she pays since SICHA pays $ACH is not the only means of paying rent, *** is more than welcome to pay
online or use cash payShe had originally submitted a day move out notice so we cancelled her ACH for AugustShe then notified us that she was not going to be moving out but we had not gotten a request to reactivate her ACHWe spoke in August about her rent still not being paid and she said that we never took the money out of her account and that she was unable to pay because other bills got taken out that were unexpected for that month.*** and I both made an agreement that to pay back the past owing balance she would include an additional $to pay off the back owing balance for August rent, no late fees will be chargedShe signed a promise to pay document that she agreed to making those payments.September 8th came around and no payment had been made for rentI drove to her home in Nampa and delivered a notice which I do with several other properties on that dayShe had explained to me that it had not been taken out of her account yet so she was going to call but had not been able to yetI let her know we can restart her ACH but that I needed her to email me that we could take that amount out and get her signed up again since we cancelled it for her move out but then she had revoked her move out so we needed to have her refill out the form and submit thatShe let me know she would send me an email as soon as possibleWhile at the property I saw that there was a puppy outside that she had on a leash, I wanted to check in her history to see if that had ever been mentioned before I discussed that dogs under year old are not allowed at the property as personal pets unless there is medical documentation that it is a service or companion animal.I never received an email but she came in September 9th and wanted to speak with our *** *** *** who over sees all the property managers including myself* and her daughter *** were very upset that the account was in delinquent and that no ACH had been pulled*** had stepped in with them and then came out to speak with me and have me right up a promise to pay (please see attached) to have *** sign and that we would ACH those amounts only each monthWe also discussed the puppy at the property which was ***'s daughter ***'s dog that she was watching for herBoth *** and I explained that dog sitting is not allowed at the property and that any dog that was going to be at the property had to be approved and once approved a deposit needed to be placed of $Both *** and *** were well aware that the dog was not allowed at the propertyNothing had been brought up about birds at the property at that time

We have deposited the security deposit into his account, and will be working with him privately with the balance owing

We are working to reconcile Mr***'s accountAccounting is in the process of getting together the repair receipts and statements and Mr*** will have these in his possession via e-mail by 6/24/I will also be addressing Mr***s request for credits with the maintenance
departments manager and we will reach out to Mr*** directly to discuss the credits.
The tenant did vacate the property unexpectedly without fulfilling their lease agreement and without paying the required rentThis tenant has been sent to a collection agency in an effort to recoup money owed.
Thank You,
Kelly M***
Property Manager

I truly apologize for no one returning the call The call was sent to me and I do not manage the property any longerThe call was forwarded to another manager whom I did not know was out of the office on a leave.Park Place has never and would never take advantage of anyone for any reason.I
would like an opportunity to call *** *** and get some details so I can look further into this matter for him I would also need time to look at Inspections etcso we can resolve this matter.If *** *** would like I can provide my cell phone number so we can discuss and resolve If he is uncomfortable with that I would ask for 4-days to review and gather information as I am part time.***
*** ***

[redacted] requested information from me for how to fill out a move-out dispute, which I provided. She has not submitted the dispute form, and has not provided me with an itemized list of which items she is disputing so that I can investigate the accuracy of the charges.  As I told her, I am...

happy to look into the charges on her account and make sure she was not charged for anything she should not have been; but unless she submits the dispute form, there is no action for me to take.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Park Place contacted me and we came to an arrangement for me to pay $345.62 rather than the sum total.  Thank you for your assistance in resolving this complain quickly. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: Park Place Property Management wants me to withdraw all reviews about their treatment towards a tenant before considering it resolved. I will proceed to take action via court. Details of their actions can be seen in attachments.
Sincerely,
[redacted]

The receipt I received shows an over the counter payment of $77.46. If you can provide a receipt showing the full amount charged to you, was also paid to City of Kuna, I look into a refund.
 
Thank You,
Kelly M[redacted]
Property Manager

We show no current or previous charge on tenant’s bill for a pet inspection, and have provided her with a detailed statement vie e-mail and mail showing that no such charge has been posted to her account. The $40 balance that she owed on her account was from two NSF...

(Non-Sufficient Funds) charges that she occurred from her bank for rent payments on 5/6/15 and then again on 5/19/15. Those charges come back to us as Non Sufficient Funds directly from her bank. The additional $165 in late fees accumulated because our system automatically posts to oldest charges first, and because she never paid the NSF fees in full, she continued to accumulate late charges on her rent, that was therefore not paid in full. We waived the $165 dollars in late fees when she paid the additional $40 that she owed, towards her rent charge and her account balance is zero.We requested she submit a maintenance request for the space underneath her door, and our maintenance department has sent this to the warranty company to address. We hadnot previously been informed of a bug issue or gap under her door until she informed us on 8/24/15. We have had maintenance on site, and the yard and grass has been manicured and landscaped.On 8/24/15 at around we discussed these issues and they were resolved. I sent her a copy of her lease & her transaction screen.

We are in the process of researching this item. The prior tenant recently sent in a copy of the her receipt showing she paid $77.46, but the amount she was charged on her final statement was $154.92, which included a past due amount. The service dates of the bill we paid were for a past due amount,...

plus the amount due from 4/25-5/25. I need to know the service dates the prior tenant's payment of $77.46 to covers in order to determine if there is a double billing between us & City of Kuna.
 
Thank You,
Kelly M[redacted]
Property Manager

The unit flooded while she was out of town. Our maintenance workers personally moved her belongings over to another apartment as she was not available to do so herself. The only unit we had available was a unit that had not been cleaned, we offered several times to send in cleaners and [redacted]...

denied our offers. In regards to the power bill, the owner agreed to credit her $117.40 for the higher power bill. She did receive this credit. We notified her on many occasions via email (we have these emails and can provide them) that she still had belongs still in the apartment. Her exact reply in email was "Oh yeah. Just have them remove anything left and email me the invoice. I think it's just the couch if I remember correctly." Upon move out the apartment was left very dirty and needed extensive cleaning to be ready for a new tenant. We can provide photos. Please let me know if you have further questions.Thank you,

I have received Mr. [redacted]'s dispute and I am trying to work through it. Some of the items in dispute where charged by the property owner, not by Park Place, and so I have to have the property owner authorize any credits for work he did and so far, the property owner does not feel any additional...

credit is warranted. The property owner feels the home was not left in the same condition Mr. [redacted] received it in & is not agreeing to credit any money back. Mr. [redacted] did receive a refund in the amount of $733.27, but the property owner is not authorizing any additional refund as he does not feel that any charges were incorrectly charged. 
 
Thank You,
Kelly M[redacted]
Property Manager

Park Place Property Management is currently working with Mr. [redacted] on a resolution to the dispute of his rentals security deposit. We have presented Mr. [redacted] with a dispute resolution option and are currently awaiting to hear back on how he would like to proceed on bringing the matter to an...

end, which will satisfy both parties.

Prospect was never denied she was approved with conditions of providing a Co-Signer. Which she did not provide.

Prospect had applied and paid application fee. The application fee is used for Credit Screening. Upon being ran prospect was approved with contingencies of needing a Co-Signer. Application fees on non-refundable as stated on website during application process due to being used for credit screening.

Complaint: [redacted]I am rejecting this response...

because:
We discussed with Autumn from Park Place today: 06/28/2016 at 6:00 P.M via phone. She offered us $450 of our $600 refundable in our lease. We are not taking this because on Thursday the 30th of June it will be 60 days that we still have not received what Park Place Property Management feels is fair to refund us. As we discussed today, she brought up charges and tried to make us feel that we were liable for them although they are not even listed on the itemized deductions we finally received through email a week after our 30 day mark. We are willing to let Park Place keep what they stated in our lease is non refundable which is $250.00- even though that is rightfully ours since we didn't receive our deposit back in 30 days... now 60 days on Thursday. We believe this amount is fair since per Idaho State Law "Refunds shall be made within twenty-one (21) days if no time is fixed by agreement, and in any event, within thirty (30) days after surrender of the premises by the tenant. Any refunds in an amount less than the full amount deposited by the tenant shall be accompanied by a signed purpose for the amounts retained, and a detailed list of expenditures made from the deposit." (Idaho Code 6-321)
We have proof through emails sent from Park Place we provided our 30 day notice and provided the correct forwarding address. The fact that we did not receive our security deposit back on May 30, 2016 is why this complaint was sent to Park Place. The fact that Autumn kept bringing up the carpet being replaced was completely irrelevant and a misrepresentation of charges.. it is not even on our itemized list of deductions. Why was it even brought up? We will feel happy with $600.00 back to us- but no less since Idaho State Code has been violated. $600 is only $150 more than the $450 offered which we believe is very fair considering Idaho State Law has been violated. We are simply asking for the refundable portion of the deposit.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  I did try to contact Park Place Property, they only look at calls that come in from a certain number attached to my previous account.  I used a different phone since my was not in service at the time.  Park Place made an assumption and are wrong, I was also told I would receive a phone call and an email with documents and dated photos of the issues I was charged for.Sincerely,[redacted]