Party City Corporation

Review: I ordered a halloween costume and needed it fast; by friday which I had it sent to me on the 2nd day air; but [redacted] never delivered it and claims days not by the time it was mailed and scanned on its way to me which did not make the item get here in time. I rejected the item from [redacted] and I want a refund including shipping and taxes. I have tried to contact party city and they keep putting me off and not responding by telling me to file numerous complains and then they email and say that I have to contact customer service on their web site and when I do; it re-sends emails to complain on line to customer service never ending loop trap. Then if you call they never answer and constantly having you pushing buttons up to 30 minutes with no help or end in button pushing. [redacted] has the package rejected b/c I paid for 2 day service; which I never got. Party City needs to provide numbers for customer service that people actually answer unlike the one that they have that has you pushing this button and that button for 30 minutes in which you will never get a live human. I called several numbers: 800 727 8924 , 973 453 8600. YOU can NEVER get a live human to speak with and all customer service complains are ignored. I filed complains using their web site on line customer service complaint form but they send emails telling me to contact customer service on line and file. Another never ending loop trap of never getting help.Desired Settlement: A full refund of Ship ID: 7054908 $51.40 I will never buy from them again and their method of fast 2 day is not really 2 day and is misleading and false advertising. I want a refund including shipping and taxes.

Business

Response:

The package was attempted to be delivered on 10/27 and the Customer refused it. Once it’s received back here a refund will be issued

Consumer

Response:

I am rejecting this response because:They mislead me into using a 2 day mailing service through [redacted] which is fraudulent and misleading in using more than 2 days to deliver. The package was dropped off to them and it scanned into the [redacted] system on the next day on Wednesday, Thursday would have been day one, and Friday was day 2, but it got to the [redacted] station in Athens on Friday the second day at 9 am and they advertise that they deliver by 12 or 5 pm in which they never did and planned to sit on the delivery until the 27th the following Monday in which we did not need the package since we paid to have it by Saturday so we could wear it at [redacted] at the [redacted] on Sunday. [redacted] cost them this sale and they need to acknowledge that [redacted] is misleading their customers. I will never buy from Party city again and they still owe me the taxes paid on this sale plus the 16.00 shipping for a delivery that was misleading and never shipped on the same day as ordered like their site says and also getting it within 2 days even though it got the the local [redacted] dock and they failed to deliver it that same day by 12 or 5 pm. They both mislead into buying this item and now they kept the taxes paid and the shipping paid. I am entitled to all of my money back by law and a full refund of the total of 51.40 and they only repaid the cost of the costume and pocketed the taxes they charged me and the shipping paid out for a failed and LATE delivery. Consumers beware when buying from party city.

Business

Response:

The Customer was refunded for the merchandise plus the tax on the merchandise. The total came to $32.84. As a standard Shipping and Handling charges are not refundable which is why the return did not include this value. However, as a Customer Courtesy we have issued that additional credit today. In two separate refund transactions the total credit will amount to the original value of the order - $51.40.

Review: There was an Animatronic zombie displayed at the Christiansburg, VA Halloween City store. I looked at it and the tag attached on it said $34.99. I showed my friend and husband and found a clerk to find out where they were. He said they were all sold out and it was the last one. I asked if I could get a discount since it was the only one left and it was used. He said he would check. He was unable to pack it in the box properly so he shoved the rod part of it through the box, ripping the box. We always put our Halloween decorations back in the boxes they come in for storage. When the cashier rang it up I saw it said $59.99. I said the tag shows $34.99. He looked at the tag and said that was incorrect. He said the price on the box was $59.99. It was a small white price sticker. I didn't see the box because he got it from the back behind a curtain. He took the $34.99 tag off and said if I don't want it he'd put it back out for someone else to buy. I asked if there would be a discount since it was used and he said no. I said it's damaged - the gravestone that comes with it was chipped in multiple places and the tape they applied on it had ripped off the paint on the gravestone. He said no, it works fine and they only would possibly discount it if it didn't function properly. He even told us he didn't think we could keep the try me button and cord that was attached to it. We asked if they had the foot pad attachment and he said no they didn't sell them. I said we could use the try me button then for it and he disconnected it and kept it.Desired Settlement: I don't feel it's right for a product to have one price on it and the store charge more. I don't believe the people were trained very well. They had poor customer service skills. I have never bought a display item from a store and been told that I have to pay full price for a used object. I asked for the try me button but he said it was the stores. I thought it came in the box...

Business

Response:

Yes, customer returned my call yesterday! They are happy but just wanted to convey their concern. Since our locations are closed I did offer to exchange if the one they purchased was defective in any way and as well offered to send them a footpad! They did not seem too concerned! I did thank them for their business and asked they hold onto my name and ask for me next season, let them know as long as I was still here I would do what I could to make sure future experiences were pleasant!

Review: On 1/9/I placed an order on www.partycity.comI paid $for what Party City promised was USPS Priority MailMy total purchase was for $USPS Priority Mail is a to day serviceAs of today, 1/31/14, I have not received the package and do not have time to wait because I ordered these items for my daughter's birthdayI confirmed with the USPS that the package was NOT sent with Priority Mail and it was instead sent with Parcel Post which, to Hawaii, can take to weeksI emailed Party City to complain and they responded saying that it was shipped with "Priority Parcel Post" which is not a legitimate shipping service and that I needed to wait "days"It was not disclosed to me at the time of purchase that there was a waiting periodI attempted to contact Party City again twice but my emails are being ignored.Desired Settlement: I would like a complete refund (NO store credit) back to my debit card
Business
Response:
Customer has been issued a full refund
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,

Review: During the Halloween season of 2013, I purchased a few items from this store. I later returned the unused items in March 2014 and received a Merchandise Credit Receipt for the amount of the items. I am in the Army and in July 2014, I have since moved from VA to TX. While shopping at a local Party City in El Paso, TX, I realized that I still had the Credit Receipt. I spoke to the manager of this store and explained the situation to them and was informed that since the store that I received the Credit from was a "Corporate store" and this local store was a "Franchise store" that they couldn't honor the receipt and that I needed to contact the store I received the credit from in order to see what could be done. I contacted the Party City in VA on 10/5/14 and spoke to the manager and was told that this was a rare situation and was unsure of what could be done, but that they would email Corporate to find out what their options where. My information was taken but I have not heard anything back from the store. I then contact Corporate and spoke to Customer Service. I was told that he would contact the store in TX to see if the owner would be willing to honor this credit because 1. there are NO Corporate stores in the city of El Paso, TX and 2. since this is a "Franchise store", Corporate cannot make this store honor the credit. When I returned to the local store in El Paso and inquired whether they were contacted about my situation, I was told that no one had called them about it and that they couldn't honor the credit it would be like "giving away" their merchandise because the store would not be compensated for the items they give me. I then contacted Corporate again and spoke to someone in Store Relations, explained the situation and was told that unless I have someone in the area of VA in order to use the credit, I just lost my money because Party City doesn't use gift cards, can't transfer this credit into anything that could be used online or in the Franchise stores.Desired Settlement: I just want to be able to use my Merchandise Credit or receive an actual refund for the items that I returned to the store. This Company received my money for the items that I purchased, then received money for the same items again when they were resold to another customer. I can't see where the company profiting twice off of these items is fair but I have to take a financial lose due to me moving to another city.

Review: I called n told them I need a banner for the 21 I ordered it on the 14th customer agent said no problem. I made the order n they said I wouldn't have it until the 22. my party is the 21. I wouldn't need it . they don't want to cancel or refund the money or cancel the orderDesired Settlement: refund

Business

Response:

It appears this customer filed the same complaint twice. In any event, please ask the customer to advise which Party City location she contacted to place the order.

Review: Ordered a Halloween headpiece and received it last week. Per the online description, it was to have been a two piece set.

The package only contained one of the two described pieces. Emailed Party City three times and telephoned once, generally to no avail.

I was told that it was not a two piece set as described, but only a single piece item. One email response actually told me that Party City was not responsible for what appeared on their website. I originally located this product, on the website, on July 7, 2013. Today, September 9th, the product still appears on the website with the exact same description detailing the two-piece set. If the product description was originally incorrect, one would assume that it would have been corrected long before

two months had passed.

My objection is in paying full price for what has turned out to be only a partial order. My greater objection is to what, in my opinion, appears to be false advertising on

the part of Party City. If they take no responsibility for the contents of their website, and the customer cannot trust that the products are clearly and accurately represented, what is the point of having an online ordering website in the first place?Desired Settlement: If the product is described and billed as a two-piece set, then I feel that it is the responsibility of Party City to make good on the order and

send the additional piece, at no additional cost to me.

Party City also needs to assume responsibility for the merchandise it is advertising and selling.

Business

Response:

The customer was credited in full and notified on 9/13.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I went into Party City on Saturday with my family to purchase a Halloween outfit. My son request to have a Michael Myers outfit for himself. The store only had one remaining. After opening the package we notice a rip in the sleeve. We ask than explain this to the sales rep whom at that time explain that the one in which we had was the last one and because of the tear she would call a manager to request a percent off. So we wait for 15 mins. I person comes who states she is a manager and gave 20% off. Now we take the product to the counter. As the gentleman began to ring up my six outfits "I explain that one is 20% off per manager in the back". The cashier calls a manager up front in which I had never seen. The lady was very nasty and stated she didnt approve this and I would need to get the person who told me this. Now I am buying 5 $50.00 outfits at full price the 6 outfit was only $20.00 with 20% off. I laugh at the lady told her have a nice day. I will cancel all of our business affairs with this companyDesired Settlement: A call so my complaint can fall on good ears. The company needs to know they lost over $200 over $4.00.

Business

Response:

Please ask the customer to confirm the address of the Party City location she went to. This will allow us to properly respond to her complaint.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I made an online purchase at party city. They charged me for the purchase then charged me again for the same purchase. When I called to find out why I was told it was standard procedure for them to do this. They called it verifying the funds in which case in 3-5 business days they refund the original money. I have never done business where I have to pay for the product twice and then get a refund when the merchant feels like returning it. They claim this is not a charge but just a fund verification but the money does leave your account and as far as I am concerned it it THEFT! I did not tell you to take the extra money and I don't have it for you to borrow to return it when you decide. The worst part of this entire experience was how rude the customer service reps were when I tried to clear up this matter. I was hung up on twice and actually yelled at by the corporate CSR. Every time I was told there was no manager available to speak to and someone will call me back. I'll hold my breath! Worst company I have ever done business with online. NEVER AGAIN.

Product_Or_Service: party banners

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my money back...TODAY! 06-26-13

Business

Response:

As per our e-commerce department:

Order was placed on 6/25

Stock Items shipped 6/25

Custom Item shipped 6/26.

I would suspect the complaint was made in the interim between the time when the customer spoke with the agents and when the customer and I connected because he speaks to the fact that he was not expecting a call back and when I called him he made the same statement. By the end of the call he was completely amenable and had no problems with PC.

The customer was going to call me back with bank information if they would release it to him. He called and left me a VM indicating that they would not release it and thanked me for my effort.

Based on the actual ship date the Authorization Hold should have been removed by now and only the actual charge the merchandise should exist

Review: On May 25th and May 28th I made two purchases from Party City and was informed by the store clerk that I can provide a phone number and won't need to have my receipt for the return. Upon returning on June 2nd to return some items, I was assisted by a gentlemen named [redacted] who was rude and informed me that they don't use the phone numbers which was interesting because he is the one that helped me on May 28th. He refused to process the return and I was told that he can only give me store credit which I didn't want. His rudeness was outrageous and his tone of voice was degrading. I asked him to speak to the manager and he told me that he was the manager. If that is in fact true, I am confused how can a store hire managers like that. He did later told me that there is a manager that is above him but that is after arguing with him. Needless to say, I left the store without returning some of the merchandise and called my credit card company to get the receipt. I also called another store that is located in [redacted] area and they informed me that in fact he should have been able to pull up the receipt without a problem.Desired Settlement: I was to get the refund for the items and have the customer service retrained as to how they should talk to the customers.

Business

Response:

Please ask the customer to provide the address of the store she visited so that we can make sure the appropriate district manager is advised.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The address for the store is

[redacted]a, CO 80016-5346United States

Regards,

Business

Response:

This matter has been addressed internally and the employee has been appropriately reprimanded.

Review: I purchased three items from the Natick, MA store. The items consisted of the following: Superman Costume, 1 red cape, and a red mask. I called the store to tell them that I won't need the cape since it already comes with the Superman costume, and I won't need the mask because it does not fit my son's face. They stated that they will not take refunds and when I called the corporate office, I spoke to a man named [redacted] and he stated that indeed the store should take back the cape and the mask since they are not part of a costume. [redacted] stated that if the cape and mask were bought separately, it should be returned. Now I would like the corporate office to enforce the store to comply and issue the refund.

Also, it's the responsibility of the store to have a sign at the register that states NO REFUNDS after October 24th, not on the receipt. It's not only false advertising, but its misleading to customers. It's imperative that the cashier say it to every customer that they ring up that there are no refunds.Desired Settlement: Refund

Business

Response:

District manager made several attempts to speak with customer. Finally made contact and advised customer she can bring the items back and we will give her a refund. Customer indicated she is having car troubles and will call district manager to let him know when she is able to get back to the store.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and wanted to note that the customer [me] made several attempts to contact the store throughout October, including The Corporate Office. So I believe that both parties have attempted to contact each other on several attempts, but now that the company has agreed to honor my original request from October, I gladly accept.

Regards,

Review: Returned items at store 500 in Orlando. Refund has not hit my account yet. Was told by customer service that the refund was sent immediately to my bank, but my bank has received nothing. I tried emailing your customer service but have gotten no reply.Desired Settlement: Immediate refund of my money, directly transferred to my account, no wait time or delay, just as is was taken out of my account.

Review: Products were supposedly delivered by UPS. So I called UPS roughly an hour after they supposedly delivered the package. They told me I had to call Party City which is the company I ordered it from and so I called. Party City informed me that UPS delivers it to USPS if it is under 10 lbs and I should expect it by the end of the week. Now it is the beginning of the next week and I called Party City and they informed me that UPS delivered it to my house. So now I have to wait an additional eight business days in order to maybe resolve this issue. This is unacceptable because the products ordered are for Halloween and I intentionally ordered it a month and a half in advance to guarantee that I got the costumes I wanted. If I wait another two weeks on top of the week I waited, I may not get the costumes I wanted and they may not be able to deliver quick enough; seeing how apparently it doesn't show up anyways. There should be some faster resolve to guarantee customer satisfaction.

Order number [redacted]Desired Settlement: Party City should automatically send a new order and deal with UPS themselves. If they were a larger company, UPS would not take eight days to solve the issue.

Business

Response:

After reaching out to the customer several times we finally connected and this has been resolved.

Review: We have purchase a quite lot of products from Party City in Exton Pennsylvania. We returned a quantity of products to Party City in Exton on 2-17-2007 after a party was canceled and the items were not needed. These items were returned with a sales receipt. We were given a store receipt with a credit of $43.96, to be used anytime in the future, with no expiration. I want to make it specifically clear that we were told this merchandise credit could be used at anytime in the future, with no expiration time limit. I attempted to use this store credit receipt a few weeks ago and was told by the Party City Manager in Exton Pennsylvania, that this store location is now a franchise, and they would not honor this receipt. Since the products were returned with a receipt, and this store credit will not be honored as promised, this amounts to theft in my mind!Desired Settlement: The bottom line is that Party City took my money for these products. They were returned, and I was issued a store credit, that is not being honored as promised. I would like a refund, or a gift card for the amount that is due to me of $43.96.

Business

Response:

The Party City store located in Exton, Pennsylvania is a franchise owned and operated store. Unfortunately, Party City Corporation is unable to resolve these matters on the corporate level. The customer will need to deal directly with the franchise owner. Please have the customer contact [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I find it difficult to believe that Party City Corporation does not have rules, standards, and fair practices outlined for all franchisees! I would please ask that Party City management contact your franchisee on my behalf, and get directly onvolved in providing a solution to this problem, and not simply pass it along to your franchisee in this uncaring manner. Is it safe to assume that Party City Corporation has some concern for Party City customers being treated fairly?I have called the number you provided, and this is some accounting office, and they claim to have no clue who Michael Brand is? If you call the number provided, they will tell you the same thing. I would like Party City manangement to contact this franchisee, and provide a solution.Respectfully,[redacted]Regards,Thomas Mylotte

Regards,

Thomas Mylotte

Review: I ordered 2 Halloween costumes from Party City online. I received them both on Oct. 29th. The male costume had everything in it (pants,shirt, hat). However the female costume only had the hat and pants, NO SHIRT! I tried to call Party City as soon as I realized there was no shirt. I waited on the phone for 45 minutes before hanging up and going to bed. Today 10/30 I tried to call again and was on the phone for 30mins before hanging up. I had also filled out a Contact Us page on their website and have not heard anything back.Desired Settlement: Refund entire amount of both costumes or ship costumes overnight express so that they arrive on 10/31 (Halloween day)

Business

Response:

We received the Customer’s email yesterday and processed a replacement order to ship via Next Day Air. I have confirmed that the shipment is on a UPS truck for delivery today.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 10/29/2015 at approximately 6:45pm, I went to Party City on Scenic Hwy 124 in Snellville, GA to purchase a costume for my son for Halloween. There was quite a bit of chaos in the store with very little direction from staff. The line was almost out of door. After several minutes, I got the attention of a staff member who gave me a price of $19.99 for costume #130 (Toddler Superman). I asked how long the wait would be to get this costume and he told me it could take upwards of 2 hours. I didn't want to wait that long, so I left the store. The next morning on the way to work, I went to the location on Peachtree Road in Atlanta, GA. I was able to locate the same costume, but I got a surprise when I went to checkout. The costume was now $29.99 instead of $19.99. After disputing the cost at the register, the associate told me to wait for management for a price adjustment.

Aaron from management came and after explaining my concern, he refused to honor the price that I was quoted at the other store. He didn't even call the other store to verify that I had received a different price. Instead, he told me that he believed me, but said his price was his price. I told him that every store should have the same price. He agreed, but still refused to get to the bottom of why I was quoted a different price in the other store. Instead, he kept trying to up sell me on a higher priced costume. I ended up leaving the store.

This is the second problem in 2 months I've had with Party City. The first issue involved multiple stores advertising a costume that wasn't in stock. This resulted in my son missing a project. Now the problem involves inconsistency with pricing. The customer service is abhorrent. Everyone should be on the same page so the customer won't get caught in the middle.Desired Settlement: My son did not get a costume. Due to poor customer service and considering this is the second time in 2 months I've had a problem similar in nature, I believe a store credit in the minimum amount of $25 is fair.

Review: I had ordered my sons birthday decorations through Party City on October 1. When the shipment came, one of the items I had ordered was damaged (a cardboard cut out). I called the company and the supervisor said they would resend me another one of the same product and refund me the money for that product. The product was damaged again and the box it cam in was not even sealed and I still did not receive my refund from them. I called the company again and informed them of the situation. The woman I spoke to said she would replace the cardboard cut out with extra decorations because that particular decoration could not be shipped within 2 days. She also said that she was sure that the money was going to be refunded to me as well. I received the extra decorations on time, but still did not receive my refund. I called the company again and they said that at first they could not refund me my money because I received product, but upon speaking to another supervisor, he insured me that I would receive the money in my account within 3 days. I waited the 3 days and still no money in my account and I even called the bank to ensure the money was not pending. I called Party City again on Friday Oct. 25, the customer service rep. told me I would receive the money no later then today. I called the bank and they said there was nothing pending again and then called Party City and they said there was nothing they could do at this time because it shows that it was paid out already. She also told me she would have someone from customer service call me within the next 24 hours to fix this problem.Desired Settlement: I just want my money back. I find this to be the most horrible customer service and company ever. I have never dealt with a problem like this before. They are rude and not helpful at all in gaining any type of customer satisfaction.

Business

Response:

Amount refunded on 10/25 – 28.73. The 1.22 was lingering in the system due to the various movements of funds – That was also resolved.

Review: I placed an order for party supplies on 8/15/13 with a prepay card purchased through my bank. Because the billing address takes 24 hours to update and I purchased the card that day I used keybank's Hilliard location for the billing address and my home address for the ship to. This caused a problem with the order, so they took the money off my card but would not release the order. When I called in to resolve it, they couldn't help me so I told them to cancel it. I was told the money would be returned to my card in 24-48 hours. I waited 2 business days to call when the money was still not returned to my card and spoke to multiple people stating it could take 24-72 hours, and then up to 5 business days. Then I was told if they could fax an authorization to the bank they could release my funds, and another representative told me the funds were already put back and it was a problem on the card's end. I spoke to my card's customer service and it does show a cleared transaction from party city and not an "authorization" like the representative told me today. They also told me today that now they can't guarantee the money will be put back for 30 days after the purchase and that they don't actually have my money. Party City never filled my order, or even accepted my order stating my crr code did not match and my bill to ship to addresses were different however they took my money, and will not give it back.Desired Settlement: I want the money put back on my card immediately.

Business

Response:

It is my understanding that this matter has been resolved to the customer's satisfaction.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Dear Revdex.com:I have been here in Boston for 2 years,I have bought many things in Party City on the Boylston st, I have returned 2 times. On the first time, there is a S size dress that I didn't fit in,my size is L,I hadn't recognized until I name home. When I returned it, the staff took away my receipt and didn't give me. the returning receipt.I didn't realized the money didn't refund it at all until the second time. The second time (Oct ,2013)when I returned a jacket, I found the money didn't come in my card. So I checked the first time,founded it hadn't come in my account too.I was very angry and negotiated to the store many times,they made up many excuses to delay it.Like "we will call you Monday." "you should call your credit company". So I think you don't refund commuters on purpose.And I must not the only one that they didn't refund to.Desired Settlement: I hope they would refund me.

Business

Response:

The general manager of the store is reaching out to the customer for further clarification and investigation. We continue to attempt to resolve directly with the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered party supplies from Party City online for my son's birthday. I received my product in good time and in good condition BUT when I looked at the packaging invoice in the box it is for another customer. I am in MI and it is a invoice for a customer in CA. The items are not the same as mine. I immediately called customer service at [redacted] (800 Party City) and told the call center what had occured and my concern. The woman offered to email me my receipt which I do not need because I have the cofirmation email from when my product shipped. My concern is that I now have another customers NAME, PHONE NUMBER, ADDRESS, AND EMAIL. The woman seemed to think that this was not a issue. She told me she would tell her supervisor that this occured. I asked if I could wait while she did so. She came back on the line and said that her supervisor told her that my invoice was not put in anyone elses box. I can not understand how he would know this. The only person who does is the person packing the order. The suprevisor at the call center was named [redacted]. The woman on the phone then gave me the corporate number to call. I then called [redacted] and talked to customer service there. The woman on the phone said basically the same thing. This is NO BIG DEAL according to them. I just wonder how many customers are involved in this "mix up" and how the others feel. I asked the woman if I should contact the other customer and find out if she has my invoice with my NAME, PHONE NUMBER, HOME ADDRESS, WORK ADDRESS, AND EMAIL. She said if I felt I needed to then go ahead but she doesn't think its necessary. I am not comfortable with them having my credit card info on file if they feel giving customers each other private information is NO BIG DEAL. No I have to watch my bank account closely and my credit report to make sure no scams are used using my name and info. The 2nd woman tried to comfort me by telling me everything on the invoice is public info anyway. NOT THE POINT.Desired Settlement: I would like a apology, a change of policy, something to keep this from happening to anyone in the future and to some how assure me that my info will not be used by which ever customer has it in a fradulant way.

Review: I placed an order with Party City on November 14, 2014 for party supplies for my son's upcoming birthday. I received the package today. Not only was the package beyond damaged, the actual packing of the package was terrible. The box had one tiny strip of tape to the point that the box was open in several places. Furthermore, when I opened the package, some of the items I had purchased were torn and damaged from the shoddy packaging. This was my first time using Party City and most likely my last.Desired Settlement: I would like Party City to issue me a refund for the damaged items as well as replace them. I would also like an apology.

Business

Response:

This customer reached out to us via email and indicated that there was an issue with the packaging, some items were damaged. Unfortunately, no information pertaining to what items were damaged (actual SKU numbers) and quantities of what was damaged was provided. We responded apologizing for the issue and advising that we would gladly assist but asked the customer to respond and provide the required information to resolve the matter and as of today we have not received a response. The customer’s notation that she would like to be refunded AND have the items replaced is not reasonable and will not occur. However, if the customer advises us as to what specific items are damaged, we will gladly do one or the other. Once we receive the required information, we will gladly resolve the issue. The customer should specifically indicate whether she would like to be refunded or have the items replaced…both will not occur.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I did respond to your email that was sent to me and provided the information that I pulled from the order sheet that was emailed to me. YOU never responded. I will be happy to forward you a copy of my response which is proof that someone on your end dropped the ball. It is very bad customer service to blame the customer for your mistake. I would just like a refund on the items. Please let me know when I can expect the refund for the damaged products to my account. Below please find the Information that I was provided. Its not my fault if you didn't provide me with a SKU. I have a product number.1 [redacted] - [redacted] 5.991 [redacted] - [redacted] 5.99

Regards,

Business

Response:

The Customer has been credited for the merchandise listed below. As a courtesy I have also issued a full refund for the original shipping charges since there was an issue with the shipment of this type. The total credit that was processed to her [redacted] account today came to the amount of $21.78.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,