Partzilla.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 5, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The problem is that I still don't have the parts as of May 30th I was told by the vendor that my parts had shipped on May that my parts had shipped on May 21st According to the tracking number provided by the vendor the parts did not ship until May 28th Which is it? Will I actually receive the parts? I'm not sure the vendor really knows what is going on This is the question, have the parts shipped or not? On June 4th I will have waited for a month for parts that reportedly were in inventory when I made the purchase I'm simply not sure what to believe

To whom it may concern, If Mr[redacted] will cover the cost to return the damaged, and replacement part than our company will fulfill the order by sending a replacement orderThe wrong/damaged parts must be returned prior to the replacement order being shippedUpon receipt of return, a replacement order will be created and shipped within a couple of business daysPlease include the return tracking number, and part number that needs to replacedI look forward to concluding this business transactionHave a great dayRegards, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I do not accept their response because I had already checked out an placed my order, receiving my receipt for my purchase which clearly shows free shippingNot until days later and after the items where already to have been received did I get another message wanting more moneyThese products were already mine and paid forAll that was left was for them to be shippedOn the email received on 4/17/2015, it states that one part has already been shipped to me and the other will be received by 4/20/That was a lie because nothing had ever been shippedA company should not be able to charge additional money once a transaction has already been completed, especially days later Regards, [redacted] ***

To Whom It May Concern, We apologize for any experience that is less than great for our customersAccording to our website the product is not listed as in stockIn fact, we have only sold four of this item all year, and it is not considered a fast moving partIf a product is in stock the website will display "In Stock", if the product is available from the manufacturer the website will display "Ships in 2-days"A status email was generated on the 22nd stating the item will be available to ship the 25thThe product was delivered to our location on the 25th, and processed for shipment on the 28th (one business day later)Had the product shipped on Friday the estimated shipping date, the package would have been estimated to be delivered on Tuesday the 28thThe package is delayed one business day The price for standard shipping is $7.95, and we are willing to refund the customer the difference in price for the one day delayLooking forward to your response Regards, [redacted] -Manager-

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted]

Terrible web site I take my time and order approx$worth or parts, to find out a week later they refunded $because they don't have the parts!! I think it's s scam, I want my money back and I want the interest on my funds they held for a weekHow much do you think they make on the funds float??? Horrible site, I'll be doing everything I can to return the meager parts they had in stock- mostly simple hardware items

To Whom It May Concern, inline ! We apologize for any experience that is less than great for our customersWe are committed to exceptional customer service, and track each interaction with customers in order to improve our team’s response and care for our customersWe investigate every complaint and take appropriate action, in order to improve our team’s performanceIn this case, the items procured were considered oversized and required additional freight fees per our terms : http://www.partzilla.com/index.php?p=shipping_quote We do our best to notify our customers in a timely manner ,however, all products must be received in and processed for shipment prior to getting an actual shipping quoteThis process can take up to business daysIf a product is on backorder the processing time is extendedAlthough we stock fifteen million dollars of inventory, it is impossible to have every item in stockThis customer did not agree with the shipping fee, and requested to cancel on 02/Our company cancelled the order, and the customer was refunded the same dayI can assure you our company will take this matter seriously, and will find a way to rectify any potential problems with our serviceShould you have any further questions or suggestions please feel free to contact our companyRegards, Chris PCall Center Manager

Dear Richard, Our records indicate you were refunded $to a Visa Credit CardPlease see the attached refund receiptYou should be able to provide this document to your CC company and they will release your fundsRegards, [redacted] *-Manager-

To whom it may concern, I do truly apologize for any inconvenience this may have caused youA refund check will be cut today 03/27/for the remaining balancePlease allow a couple of business days to receive the checkIf you have any further questions or suggestions please feel free to contact me directly [redacted] | Manager Marine - 877-408-

PartZilla sent me the wrong parts and was unwilling to work with me to resolve the issueInstead of offering to replace the item they wanted me to pay to return their incorrect item to them and then pay to ship the correct one I had to issue a dispute with my payment company in order to refund my money Furthermore their customer support was very rude and offensiveI have never been treated the way their support treated meI even tried to email their CEO and got no responseThis type of company that thinks customers are indispensable do not deserve to be in businessI advise you to search a little bit longer for the parts you need, you will find them for similar prices from a competitor and they will ship fast and be accurate, furthermore if you have an issue with your order the competitors will treat you with respect when you contact them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] If these items were considered oversized that should be easy to tell even if product was not in stockIf they were known to be oversized it should not have needed to be a 3+ week delay in allowing the customer to know thatI called - Times just to check the status of the order and not time was I notified of oversized itemsIf you click on your websites top right corner where it says "Free Shipping on Orders $150+" There are ZERO exclusions which makes your shipping policy very misleading and dishonest to the customerWith me have to wait over weeks and then be told that I now need to come up with more money isn't that discouraging? In my industry we take care of our customersYour Rep Jeff basically told me to pay or he was going to cancel my orderSo I didn't have a choiceAt this point I have no parts and have to start my order again elsewhereI so far have contacted Honda to let me know about your business practicesYou should have made this right from the beginning and you wouldn't have had to waste time with all of the negative reviews you will receive You have no excuse for waiting weeks to tell a customer items were oversized when you should know they are as you are in this businessYou need to revise your Advertising on your website Regards, [redacted]

Revdex.com: I was able to refuse the package and return shipping was not much of a cost to me, though I did spend a lot of my own time to resolve this matter and thank you for your time as well I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be partially satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear ***, We apologize for any experience that is less than great for our customersIt appears your order was placed on May st and shipped the next business day the 1st of JuneWe apologize that we were not able to stop your order prior to it shipping from our facilityTypically, all returns are subject to a 15% restocking feeThis fee derives from shipping, handling, packing material, and a restocking the manufacturers charge when our company returns special ordered itemsHowever, we value returns customers and are willing to wave the restocking fee on your returnI have notated your account to refund the part in full once the item has processed through our returns departmentThank you for your businessRegards, [redacted] -Call Center Manager- Tell us why here

To Whom It May Concern, We apologize for any experience that is less than great for our customers. Allow me... the opportunity to elaborate on our business operations. Our availability other than “In Stock” or “One Business Day”, i.e. 1-2 Days is an estimate of the lead time from the manufacturer, whose location is usually one day shipping from us. We have more products in stock that anyone in the industry, and a higher fill rate than anyone in the industry. The manufacturers do NOT provide live availability in an electronic format that would allow us to better communicate lead time on over ONE MILLION parts. Product that we do not stock, we order from the manufacturer within one business day of the customer’s order, and our first advice of any delay from the manufacturer is after we have ordered the product, at which time we adjust the customer’s ETA, and promptly send an email. During this time, the customer has the option to cancel. In this customers case, one of the products were not in stock and was purchased from the manufacturer. The location of the distribution warehouse is in California. The processing time is approximately 4-5 business days to our location. The product must be shipped to the dealer, and cannot be drop shipped. The part is currently in transit to our location due to be delivered on the 15th. Our company will process, and ship the order as soon as possible. Our company has upgraded the shipping method to a guaranteed express delivery. This will help speed up the delivery process. Should you have nay further questions or suggestions please feel free to contact me directly. Regards, [redacted] *. -Call Center Manager-

Dear [redacted] , I do truly apologize for any inconvenience this may have caused youIt appears your tracking number [redacted] has some tracking information as of yesterdayAs stated by our representatives this order did ship, and this link will provide proof [redacted] This happens often with USPS, and in no way were we trying to mislead youI do apologize for the delay on the orderIf you have any further questions or suggestions please feel free to contact me directlyThank you, and have a great day Regards, [redacted] Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spent days contacting your customer support just to get my partial order to ship outYou aknowledged that your company sent misleading information and poor delivery dates. I should not of had to sit here at my place of employment for days contacting your compnay to get parts that I ordered and paid for. Due to the time I wasted calling, the arguing with your customer servive, the misleading dates shipping dates, the email notices and the fact that I had to knock of items off my order, I feel that asking you to ship me the remaining $dollars of a $order at your expense would be the "excellant customer service" you falsely advertise!!!!
Your EXcustomer
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
You guys claim to have the best customer
service, but this here just shows that you care less about your customersYour
company also claim to have the the fastest shipping times in the industry which
is misleading. I urge Revdex.com to keep this
complaint open until the company decides to settle my complaint and to protect
all other customers from this business’s and misleading advertisements. I also hope you could help escalates the
issues with this company further into to their business structure
Your EXcustomer,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern,
Mr*** has received the items he paid for, and has been refunded in full for the cancelled itemsWe will not ship the cancelled items at no cost, and plead the Revdex.com to close this disputeShould you need further clarification, please feel free to contact meThank you and have a great day
Regards, *** *** Manager