Partzilla.com

To whom it may concern,
I do truly apologize for any inconvenience this may have caused you. Mr. [redacted]'s account has been refund $256.54 on 1/20/14 via PayPal. If you have any further questions or suggestions please feel free to contact me directly.
Regards, [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
If these items were considered oversized that should be easy to tell even if product was not in stock. If they were known to be oversized it should not have needed to be a 3+ week delay in allowing the customer to know that. I called 3 - 4 Times just to check the status of the order and not 1 time was I notified of oversized items. If you click on your websites top right corner where it says "Free Shipping on Orders $150+" There are ZERO exclusions which makes your shipping policy very misleading and dishonest to the customer. With me have to wait over 3 weeks and then be told that I now need to come up with more money isn't that discouraging? In my industry we take care of our customers. Your Rep Jeff basically told me to pay or he was going to cancel my order. So I didn't have a choice. At this point I have no parts and have to start my order again elsewhere. I so far have contacted Honda to let me know about your business practices. You should have made this right from the beginning and you wouldn't have had to waste time with all of the negative reviews you will receive. 
You have no excuse for waiting 3 weeks to tell a customer items were oversized when you should know they are as you are in this business. You need to revise your False Advertising on your website. 
Regards,
[redacted]

To whom it may concern,
Mr. [redacted]' order has shipped tracking number [redacted] via FedEx and is transit to the destination. His PayPal account has been refunded $63.99 for the cancelled items, which was requested by the customer on 04/09/14. Once the package has been received by Mr. [redacted] our business terms are complete. I urge the Revdex.com to please intervene and close this case once Mr. [redacted]' package arrives to his location. Should you need further clarification please free to contact me directly.
Regards, [redacted]l
Manager
###-###-####

Dear [redacted],
I do truly apologize for any inconvenience this may have caused you. It appears your tracking number [redacted] has some tracking information as of yesterday. As stated by our representatives this order did ship, and this link will provide...

proof[redacted] . This happens often with USPS, and in no way were we trying to mislead you. I do apologize for the delay on the order. If you have any further questions or suggestions please feel free to contact me directly. Thank you, and have a great day.
Regards, [redacted] Manager

Dear Richard,
       Our records indicate you were refunded $163.34 to a Visa Credit Card. Please see the attached refund receipt. You should be able to provide this document to your CC company and they will release your funds.
Regards,
[redacted]. -Manager-

To whom it may concern,
I do truly apologize for the delay. At this time, the order has definitely shipped tracking number [redacted], and is currently in transit to the customers destination. Please use this link for tracking: [redacted] . Typically our orders do not take this long to process, and I would like to offer a commercial discount on your next order if you choose to do so. If you have any further questions or suggestions please feel free to contact me directly. Thank you and have a great day.
Regards, [redacted]. - Manager

To whom it may concern,
           If Mr.[redacted] will cover the cost to return the damaged, and replacement part than our company will fulfill the order by sending a replacement order. The wrong/damaged parts must be returned prior to the replacement order being shipped. Upon receipt of return, a replacement order will be created and shipped within a couple of business days. Please include the return tracking number, and part number that needs to replaced. I look forward to concluding this business transaction. Have a great day.
Regards,
[redacted]

Dear [redacted]
On behalf of the company I would like to apologize for this inconvenience. A refund was processed this morning. Please allow a couple of business days for the transaction to post to your account. Should you have any...

further questions regarding this matter please feel free to contact our company 877-408-1587. Thank you for your business, and have a great day.
Regards, 
[redacted] -Manager-

To whom it may concern,
I do truly apologize for any inconvenience this may have caused you. A refund check will be cut today 03/27/2015 for the remaining balance. Please allow a couple of business days to receive the check. If you have any further questions or suggestions please feel free to...

contact me directly.
[redacted] | Manager
Marine - 877-408-1587

1 week later and " in stock" part still hasn't shipped. Customer service for Partzilla told me I should have paid for expedited shipping and they don't guarantee anything. In today's age of free and timely shipping I will not be using this company again.

This is the EXACT same company as Boats.Net.
Case Description: Would not cancel an order that was unauthorized. Customer service was so rude.
It was order # 42718246
Would not cancel an order that was unauthorized. Customer service was so rude.
August 26, 2015 was the date the order was made after 5 pm central time.
We called the company as soon as we saw it in our bank account. The customer service was very rude. The said they could not cancel the order. We told them that is was fraud and they did not care. The rude woman I spoke to said that "it was not her fault that fraud had occured and she would not cancel the order".
We called the next morning of 8/27/2015 like they told us to and they said that now it had shipped. It is not possible for it to have shipped over night. As of 10:10 AM the part had not shipped on August 27th, 2015. We looked up the UPS tracking number [redacted]. We called customer service again after we saw that the tracking number was not picked up yet since the tracking number did not show up in the system. The woman we talked to did not care.
We told them it was fraud and an unauthorized order. The address that it was supposed to go to is not ours.... So, we would have no way of returning it to get our money back. The woman said they did not care.
We buy a lot of things from these people because we are a boat dealer.
Chris Powell, the manager, told us that we would recieve a FULL REFUND. When I got the refund confirmation on Sep 3, 2015 it showed that "RESTOCKING FEES APPLIED", which cheated me out of $60. This place won't do what they promise. They are truly crooks. Also, [redacted] and [redacted] also promised me a full refund.
And, this was for an order that I did not authorize that I called 30 mins after I saw it was made to cancel. They intercepted the UPS shipment before it got to me after talking to their people for days. I NEVER EVEN HAND THE PRODUCT IN MY HANDS. THERE IS NO RESTOCKING FEE WHEN YOU CANCEL AN ORDER. Especially when FOUR people promise to give you a FULL REFUND.
GOING TO TALK TO MY BANK ABOUT THIS FRAUD AND REPORT TO THE FEDERAL TRADE COMMISSION. THE FTC LOVES LOOKING INTO STUFF LIKE THIS AND MAKING COMPANIES REFUND ALL THE PEOPLE THEY HAVE RIPPED OFF. LOOKS LIKE A LOT OF OTHER PEOPLE HAVE HAD THE SAME PROBLEM.
Avoid partszilla and boats.net they are the same company.