Partzilla.com

To Whom it May Concern,
I do truly apologize for any inconvenience this may have caused youThe Outdoor Network Distribution is in no way, shape, or form trying to extort money from our customersOrders over $will ship free if the products are not considered "oversized"This is
clearly stated in our terms and conditions on partzilla.com: http://www.partzilla.com/index.php?p=shipping_quote Please use the link above to reference our terms on shippingThe $shipping charge is what our company is charged to ship the purchase orderWe do not profit on shipping chargesWe do our best to notify our customers in a timely mannerWe must wait for all products to arrive, and pack them prior to finding out the actual shipping costAgain, I do apologize for any inconvenienceShould you need further clarification on this matter please feel free to contact our company 877-408-
Regards,
Management

To Whom It May Concern,
We apologize for any experience that is less than great for our customersWe are committed to exceptional customer service, and track each interaction with customers in order to improve our team’s response and care for our customersWe investigate every complaint and take appropriate action, in order to improve our team’s performanceWe will review our shipping policies, and how they are displayed to our customersAny potential issues with our service will be rectifiedShould you need further clarification on this matter please feel free to contact our company 877-408-
Regards,
*** **
Call Center Manager

To whom it may concern,
I do truly apologize for the delay on your latest transaction with our companyOrder *** has shipped from our facility tracking number *** via USPS priority mailIf the package does not arrive 6/4/please contact our call center
877-408-and claim will be filedAt that time, a refund or replacement order will be issuedAgain, I do apologize for the any inconvenience this may have caused you
Regards, *** *- Manager

To whom it may concern,
I do truly apologize for any inconvenience this may have caused youMr*** placed his order via online on the 31st of March for spare Polaris partsThis usually takes 5-business days to processMr*** did receive an email with incorrect informationHe called
and expressed his concerns and we apologized for the inaccurate information and processed his order for shipmentThe parts did not make the FedEx truck for shipment on the 7th ,however, the order was shipped on the 8th tracking number *** via FedExWe have submitted an inquiry into our IT department to rectify any potential email issues we may have in our serverAt this time, Mr*** has been refunded for the items cancelled and his order has shipped from our facilityIf he requires the additional parts hew requested to cancel, we will place a new order for himOur contact center phone number is ###-###-####, please call to place a new order with one of our representativesThere will be no shipping charge on the order and we will process and ship them a.s.a.pAgain, I do apologize for the delay in shipmentIf you have any further questions or suggestions please feel free to contact me directlyThank you and have a great day
Regards, *** *** Manager
###-###-#### ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI send the parts to them now I'm waiting for them to contact me. Track number fedex
*** ***
*** *** ***
***
Regards,*** ***

Dear ***,
I do truly apologize for any inconvenience this may have caused youI was under the impression that *** was handling this issueWe will create a FedEx return label for pick up at your locationThe label will be created today, and FedEx is usually there the next business dayI will
arrange for one of our top technicians to contact Yamaha regarding a possible bin issueOnce I can confirm the issue has been resolved at Yamaha I will arrange for a replacement order to be issuedIn the meantime, can you provide me with your complete engine model, and VIN number of the ATV? This will help ensure the correct part is orderedAgain, I do apologize for the breakdown in communication, and I can assure you I am personally on top of this matterIf you have any further questions or suggestions please feel free to contact me directlyThank you, and have a great day
Regards, *** *** Manager

Please close the complaintI had my bank reverse the payment and got my account credittedThanks for your assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I
can see you didn’t review my order very well because I have yet to receive my
refund and I did not pay with paypal. You saying that proves how your company
runs business, my order was paid for using a debit/credit card.
If
you will listen to my recording with all your customer service staff, I didn't
cancel half the order cause I wanted to (as you are implying). I had to cancel
it so I could at least receive something, I was told that the other stuff
wouldn't arrive at your facility for another 2-3 days plus your 1-2 day
processing and 2-3 days shipping that would push my whole order to 3 weeks. 3
weeks for a company that advertises "the fastest shipping times in the
industry," is just plain ridiculous. And I'm going to attach current
status of my order taken from your website for everyone to view; this is more
proof of how you are running things.  I received
my "partial" items yesterday (4/11), but yet my order status has still
never been updated since 4/7. So as you sit here making your excuses and
wasting more of my time, I ask that you send me the items I had to cancel of my
list, remember these were canceled in order to get the partial order shipped.   As
stated before I am asking these items be shipped to me free of charge due to
the time and effort I have had to make just to make this transaction
happen.  I urge the Revdex.com keep this issue
open until the company settles this dispute and to warn others of their
misleading and inaccurate business morals!!!
Your EXcustomer,
[redacted]

To Whom It May Concern,
            
float: none; display: inline !important; white-space: normal; widows: 1; background-color: rgb(255, 255, 255); -webkit-text-stroke-width: 0px;">We apologize for any experience that is less than great for our customers. We are committed to exceptional customer service, and track each interaction with customers in order to improve our team’s response and care for our customers. We investigate every complaint and take appropriate action, in order to improve our team’s performance. In this case, the items procured were considered oversized and required additional freight fees per our terms : http://www.partzilla.com/index.php?p=shipping_quote . We do our best to notify our customers in a timely manner ,however, all products must be received in and processed for shipment prior to getting an actual shipping quote. This process can take up to 8 business days. If a product is on backorder the processing time is extended. Although we stock fifteen million dollars of inventory, it is impossible to have every item in stock. This customer did not agree with the shipping fee, and requested to cancel on 02/08. Our company cancelled the order, and the customer was refunded the same day. I can assure you our company will take this matter seriously, and will find a way to rectify any potential problems with our service. Should you have any further questions or suggestions please feel free to contact our company.
Regards,
Chris P.
Call Center Manager

To Whom It May Concern,         Mr.[redacted] placed an order online via Partzilla.com for some spare motorcycle parts. The parts were processed for shipment on 12-22-2014 via FedEx Freight tracking number [redacted]. The parts were delivered to Mr. [redacted] on Tuesday the...

30th. On January 2nd Mr.[redacted] emailed our customer support asking to swap the part out, below is the original message:
--- Original Message ---<<
Order [redacted]
 
My part was damage when I got it out the box. Part number
94460-15H40-YWW. What do I need to swap it out .Thanks 
 
 
Mr.[redacted] stated he need to swap out part 94460-15H40-YWW, and also reiterated that on the phone. Mr.[redacted] claims he clearly notified our technician that he needed to swap another part out. After reviewing all phone transactions with Mr.[redacted], I did not locate where he clearly dictated what he needed to swap out. Our company authorized a replacement order to swap out the part that Mr.[redacted] indicated was damaged. A FedEx call tag has been initiated to collect the damaged part, and replacement order our company has sent on good faith. At this time, our company has fulfilled the original purchase order, and then some. We will not issue any further replacement orders or refunds, until the parts are returned to our location. We urge the Revdex.com to close this dispute, and feel our company has jumped thorugh enough hops to please this customer. Should you need further clarification on this, please fee free to contact me directly. 
Regards,
Management

Terrible web site.

I take my time and order approx. $250 worth or parts, to find out a week later they refunded $232 because they don't have the parts!!

I think it's s scam, I want my money back and I want the interest on my funds they held for a week. How much do you think they make on the funds float???

Horrible site, I'll be doing everything I can to return the meager parts they had in stock- mostly simple hardware items.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]5, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
 The problem is that I still don't have the parts as of May 30th.  I was told by the vendor that my parts had shipped on May 22 that my parts had shipped on May 21st.  According to the tracking number provided by the vendor the parts did not ship until May 28th.  Which is it?  Will I actually receive the parts?  I'm not sure the vendor really knows what is going on.   This is the question, have the parts shipped or not?   On June 4th I will have waited for a month for parts that reportedly were in inventory when I made the purchase.  I'm simply not sure what to believe.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I do not accept their response because I had already checked out an placed my order, receiving my receipt for my purchase which clearly shows free shipping.
Not until 8 days later and after the items where already to have been received did I get another message wanting more money.
These products were already mine and paid for. All that was left was for them to be shipped.
On the email received on 4/17/2015, it states that one part has already been shipped to me and the other will be received by 4/20/15.
That was a lie because nothing had ever been shipped.
A company should not be able to charge additional money once a transaction has already been completed, especially 8 days later.
Regards,
[redacted]

To Whom It May Concern,
       We apologize for any experience that is less than great for our customers. Allow me...

the opportunity to elaborate on our business operations. Our availability other than “In Stock” or “One Business Day”, i.e. 1-2 Days is an estimate of the lead time from the manufacturer, whose location is usually one day shipping from us. We have more products in stock that anyone in the industry, and a higher fill rate than anyone in the industry. The manufacturers do NOT provide live availability in an electronic format that would allow us to better communicate lead time on over ONE MILLION parts. Product that we do not stock, we order from the manufacturer within one business day of the customer’s order, and our first advice of any delay from the manufacturer is after we have ordered the product, at which time we adjust the customer’s ETA, and promptly send an email.  During this time, the customer has the option to cancel. In this customers case, one of the products were not in stock and was purchased from the manufacturer. The location of the distribution warehouse is in California. The processing time is approximately 4-5 business days to our location. The product must be shipped to the dealer, and cannot be drop shipped. The part is currently in transit to our location due to be delivered on the 15th. Our company will process, and ship the order as soon as possible. Our company has upgraded  the shipping method to a guaranteed express delivery. This will help speed up the delivery process. Should you have nay further questions or suggestions please feel free to contact me directly.
 
Regards,
[redacted]. -Call Center Manager-

Dear Customer,         I do truly apologize for this inconvenience. I will arrange for this order to be cancelled, and your account refunded in full. Please allow a couple of business days for the transaction to process to your...

account. 
Regards,
[redacted].
Manager

To Whom It May Concern,
           We apologize for any experience that is less than great for our customers. According to our website the product is not listed  as in stock. In fact, we have only sold four of this item all year, and it...

is not considered a fast moving part. If a product is in stock the website will display "In Stock", if the product is available from the manufacturer the website will display "Ships in 2-4 days". A status email was generated on the 22nd stating the item will be available to ship the 25th. The product was delivered to our location on the 25th, and processed for shipment on the 28th (one business day later). Had the product shipped on Friday the estimated shipping date, the package would have been estimated to be delivered on Tuesday the 28th. The package is delayed one business day.  The price for standard shipping is $7.95, and we are willing to refund the customer the difference in price for the one day delay. Looking forward to your response. 
Regards,
[redacted] -Manager-

PartZilla sent me the wrong parts and was unwilling to work with me to resolve the issue. Instead of offering to replace the item they wanted me to pay to return their incorrect item to them and then pay to ship the correct one.

I had to issue a dispute with my payment company in order to refund my money.

Furthermore their customer support was very rude and offensive. I have never been treated the way their support treated me. I even tried to email their CEO and got no response. This type of company that thinks customers are indispensable do not deserve to be in business. I advise you to search a little bit longer for the parts you need, you will find them for similar prices from a competitor and they will ship fast and be accurate, furthermore if you have an issue with your order the competitors will treat you with respect when you contact them.

Revdex.com:
I was able to refuse the package and return shipping was not much of a cost to me, though I did spend a lot of my own time to resolve this matter and thank you for your time as well. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be partially satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
Regards,
[redacted]

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Dear [redacted], We apologize for any experience that is less than great for our customers. It appears your order was placed on May 31 st and shipped the next business day the 1st of June. We apologize that we were not able to stop your order prior to it shipping from our facility. Typically, all returns are subject to a 15% restocking fee. This fee derives from shipping, handling, packing material, and a restocking the manufacturers charge when our company returns special ordered items. However, we value returns customers and are willing to wave the restocking fee on your return. I have notated your account to refund the part in full once the item has processed through our returns department. Thank you for your business. Regards, [redacted] -Call Center Manager-


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