Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I still think this is a SHAM organization taht I would not do business with ever again It took for me to contact Revdex.com to have any kind of movement & that is the frustrating part of this entire process along w/nobody ever returning my phone call Today was the 1st phone call that I received.Thank you to Revdex.com!!!
To Whom It May Concern The merchant was boarded with a [redacted] onlyOur company does not provide a disc to install any software since the gateway is done onlineSee attached application.The merchant contacted our processor [redacted] on 12/and the had a conference call with our gateway providerThey determined that the merchant would need to contact her Point of Sale provider to see if it is supportedSee attached screenshot.The merchant did sign a closure formHowever, I have attached the paperwork from the merchant that we received on March 9thWhen she originally sent the form to us, her fax failed to reach usSee attached paperwork.The merchant was billed the $for being [redacted] Non Complaint from our processor on their February statementThe account was closed on 3/24/16.The merchant was billed a total of $for the gateway.Thank you, AUS12/22/2015S/W KAREN CULPEPPER VER ACCT INFOMERCH SOFTWARE NOT WORKING,HSP12/14/2015WILL CONTACT THEM AND CBHSP12/14/2015POS AND SHE NEEDS TO ASK IF THEY SUPPORT NMI GATEWAY/MERCHHSP12/14/2015GATEWAY/PER NMI GATEWAY MERCH NEEDS TO CONTACT TAX WISE HERHSP12/14/2015OWNER KAREN VRFY SS# CI TO SET UP GATEWAY/CONF MERCH IN W/NMIAUS12/22/2015S/W KAREN CULPEPPER VER ACCT INFOMERCH SOFTWARE NOT WORKING,HSP12/14/2015WILL CONTACT THEM AND CBHSP12/14/2015POS AND SHE NEEDS TO ASK IF THEY SUPPORT NMI GATEWAY/MERCHHSP12/14/2015GATEWAY/PER NMI GATEWAY MERCH NEEDS TO CONTACT TAX WISE HERHSP12/14/2015OWNER KAREN VRFY SS# CI TO SET UP GATEWAY/CONF MERCH IN W/NMI
I am rejecting this response because: I am not satisfied with the outcome.I send the closure form in times and NPC said that they never received itI finally insisted that they stay on the phone with me until they confirmed receiving the fax for the closure form which they finally said they received after my 3rd time sending it to the same number I was never able to use their service because my minimum charge was significantly lower than my limit that they allowed for me and when I requested for that charge limit to be raised they declined to do so I don't believe I should have incurred any charges by NPC because they made it impossible to use their services and ignored my closure letters therefor continued to charge me for services I could not use I signed up with another company and did not have any of these problems
I am rejecting this response because:It does not address the concern which I stated...." why was my company's bank account debited with Titans fee approxdays prior to TiTan crediting the due funds from which their fee was due?" Their fee should have been charged simultaneously to crediting my account.their request for my company to refund our client because of their (Titan's) own error and misrepresentation of facts regarding my company's nature of business, is totally unacceptableAt no time did they apologize for taking their fee from my company's funds and offer to refund it until the matter on hand was resolved.A simple apology would sufficeI do not have more time to be writing on this matter.Thanks for your input so far[redacted] ***
Not all of these questions are requiredPlease provide as much information as you have.1.Product/Service Purchased:Credit Card Processing2.Model Number:3.Contract, Account, or Policy #:4.Order #: [redacted] 5.Purchase Date:6/1/20166.Date Problem First Occurred:6/1/
iPayment has been holding the funds because they went over their $high ticket limit for this transactionThey have been waiting on a copy of the invoice to be sent in by the merchantWe are waiting for all the documents to be submitted and processedI will call Risk Management now for an update 12/16/14:HTTP://WWW.GITMANANDASSOCIATES.COM/ 12/16/14:RECD CALL FROM MERCH REQ TO RUN $1.6K TRANSADV OK 12/16/14:TO RUN TRANS, BUT MUST SEND ME COPY OF INV, AND APPLY FOR 12/16/14:LIR IF SHE WANTS TO RUN MORE FOR SAME CH 12/17/13:*PUT ON BAN CNTRL NEW DDA TR 12/17/13:*PUT ON BAN CNTRL OLD DDA TR ***12/17/13: [redacted] EMAILED MERCH RQST FOR DOCS RE FOH- RQSTRD INVOICE 12/17/13: [redacted] FOR $ALSO EMAILED MERCH PLC FORM12/17/13: [redacted] XREF [redacted]
Hello,I wanted to inform you that I had called the merchant earlier today regarding this matterWe had come to an agreement and will be settling this soon.Thank you,
Hello, We have received an Authorized Closure Form on 11/17/Our closing policy states that when a merchant is requesting to close an account, the merchant will need to return any Free equipment and provide an Authorized Closure FormOnce that is done, we place the account in the day closing process from the day we received the closure formAlso, during the day closing period, merchants are responsible for any monthly billing that occurs.In this case, we received the merchant's closure form on 11/17/and the account was scheduled to close on 12/17/therefore receiving both November and December's billingAs a courtesy to the merchant, we will be refunding the merchant the billing for December's account fees which total to $
Hello- We have already submitted a refund request for this account and it was denied by upper management due to the following: The signed application shows all fees- including the $monthly minimum.The merchant signed the acknowledgement showing he was aware he was creating accounts with TitanWe have already explained to the merchant that they are liable for these fees Please dismiss since this is not a valid complaintThe merchant is trying to use Revdex.com to get a refund
Hello,It is our standard policy to charge a merchant for every month the service is usedThe merchant processed over $10,dollars in July, so as standard the merchant was charged for using the service that monthWe do appreciate the merchants business, and we have agreed to refund this merchant the $that they are requestingWe have also closed this merchants account so that there will be no further charges.Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
If they refund me that amount of $44.40, I will be satisfied with the outcome as long as no other charges get chargedThank you for your help with this matterPlease let me know if you need anything else from me
We are truly sorry for the inconvenience this has caused youI understand that this is very frustrating for youWe had received confirmation from the bank stating that the charge did not go through to your account however, I did speak with *** and she said that it did and she had provided proof that shows that the charge went throughWe are currently waiting to to receive confirmation on the refundWe do appreciate your patience with us on this matter
Katherine, I apologizeI'm not sure where the confusion is coming fromWe don't show any requests for a refund, on our endI did explain the situation to the owner of the company and I showed him the document that you sent to meHe agreed that it's only fair to refund the $since it was offered to you by ***. The request will be processed on tomorrowPlease allow 5-business days to see the refund. Thank you, *** ***Sales Support Representative
The Customer/Merchant boarded with an NPP Agent- *** *** on 11/28/He was incorrectly billed $for November fees, which was taken from his account at the begining of DecemberNPP and the Processor iVerticals acknowleged the error and credited the $fee. The application and
the *** ***m that was signed by the Customer/Merchant, has the fees listedThe Customer/Merchant processed in December so we can not refund those feesThe account was submitted for closure on 1/11/The Customer/Merchant was notified of the day Closure policy. Any fees that were charged for the *** Equipment or fees that are listed on the application were agreed to when the application was signed. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I expect to receive a written notification by mail, however, that confirms that NPP has closed the account I had with them
Hello,We sincerely apologize for the inconvenience this has caused youYou have the option of closing your account if you would like toPlease see attached for the closure form.Once again, we are sorry and we did all that we could to make sure that the funds were released as a one time courtesyWe also tried assisting you with making the necessary changes so that this problem could be avoided in the future
Hello,We apologize for any inconvenience the merchant may have felt with being contact by our companyThe message received was a voicemail that is optional to respond back toTo get in contact with the merchant it requires that the merchant call our number backIf they never call our number back
we never get in contact with them.This merchant will have their number removed from a list of marketable merchants from our company, and we suggest that they register their number on a national "do not call list" so that other services do not contact them, and they have the same upset.We will not contact this merchant anymoreThank you,
Hello, we have contacted the merchant regarding her questionsThe original application states that she will be using the account strictly for Residential and Commercial cleaning onlyShe will need to create another account that will allow merchant to process transactions of a different business
typeWe are waiting to receive an application to set up a new account that will allow you to make transactions for a different business type
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I still think this is a SHAM organization taht I would not do business with ever again It took for me to contact Revdex.com to have any kind of movement & that is the frustrating part of this entire process along w/nobody ever returning my phone call Today was the 1st phone call that I received.Thank you to Revdex.com!!!
To Whom It May Concern The merchant was boarded with a [redacted] onlyOur company does not provide a disc to install any software since the gateway is done onlineSee attached application.The merchant contacted our processor [redacted] on 12/and the had a conference call with our gateway providerThey determined that the merchant would need to contact her Point of Sale provider to see if it is supportedSee attached screenshot.The merchant did sign a closure formHowever, I have attached the paperwork from the merchant that we received on March 9thWhen she originally sent the form to us, her fax failed to reach usSee attached paperwork.The merchant was billed the $for being [redacted] Non Complaint from our processor on their February statementThe account was closed on 3/24/16.The merchant was billed a total of $for the gateway.Thank you, AUS12/22/2015S/W KAREN CULPEPPER VER ACCT INFOMERCH SOFTWARE NOT WORKING,HSP12/14/2015WILL CONTACT THEM AND CBHSP12/14/2015POS AND SHE NEEDS TO ASK IF THEY SUPPORT NMI GATEWAY/MERCHHSP12/14/2015GATEWAY/PER NMI GATEWAY MERCH NEEDS TO CONTACT TAX WISE HERHSP12/14/2015OWNER KAREN VRFY SS# CI TO SET UP GATEWAY/CONF MERCH IN W/NMIAUS12/22/2015S/W KAREN CULPEPPER VER ACCT INFOMERCH SOFTWARE NOT WORKING,HSP12/14/2015WILL CONTACT THEM AND CBHSP12/14/2015POS AND SHE NEEDS TO ASK IF THEY SUPPORT NMI GATEWAY/MERCHHSP12/14/2015GATEWAY/PER NMI GATEWAY MERCH NEEDS TO CONTACT TAX WISE HERHSP12/14/2015OWNER KAREN VRFY SS# CI TO SET UP GATEWAY/CONF MERCH IN W/NMI
I am rejecting this response because: I am not satisfied with the outcome.I send the closure form in times and NPC said that they never received itI finally insisted that they stay on the phone with me until they confirmed receiving the fax for the closure form which they finally said they received after my 3rd time sending it to the same number I was never able to use their service because my minimum charge was significantly lower than my limit that they allowed for me and when I requested for that charge limit to be raised they declined to do so I don't believe I should have incurred any charges by NPC because they made it impossible to use their services and ignored my closure letters therefor continued to charge me for services I could not use I signed up with another company and did not have any of these problems
I am rejecting this response because:It does not address the concern which I stated...." why was my company's bank account debited with Titans fee approxdays prior to TiTan crediting the due funds from which their fee was due?" Their fee should have been charged simultaneously to crediting my account.their request for my company to refund our client because of their (Titan's) own error and misrepresentation of facts regarding my company's nature of business, is totally unacceptableAt no time did they apologize for taking their fee from my company's funds and offer to refund it until the matter on hand was resolved.A simple apology would sufficeI do not have more time to be writing on this matter.Thanks for your input so far[redacted] ***
Not all of these questions are requiredPlease provide as much information as you have.1.Product/Service Purchased:Credit Card Processing2.Model Number:3.Contract, Account, or Policy #:4.Order #: [redacted] 5.Purchase Date:6/1/20166.Date Problem First Occurred:6/1/
iPayment has been holding the funds because they went over their $high ticket limit for this transactionThey have been waiting on a copy of the invoice to be sent in by the merchantWe are waiting for all the documents to be submitted and processedI will call Risk Management now for an update 12/16/14:HTTP://WWW.GITMANANDASSOCIATES.COM/ 12/16/14:RECD CALL FROM MERCH REQ TO RUN $1.6K TRANSADV OK 12/16/14:TO RUN TRANS, BUT MUST SEND ME COPY OF INV, AND APPLY FOR 12/16/14:LIR IF SHE WANTS TO RUN MORE FOR SAME CH 12/17/13:*PUT ON BAN CNTRL NEW DDA TR 12/17/13:*PUT ON BAN CNTRL OLD DDA TR ***12/17/13: [redacted] EMAILED MERCH RQST FOR DOCS RE FOH- RQSTRD INVOICE 12/17/13: [redacted] FOR $ALSO EMAILED MERCH PLC FORM12/17/13: [redacted] XREF [redacted]
Hello,I wanted to inform you that I had called the merchant earlier today regarding this matterWe had come to an agreement and will be settling this soon.Thank you,
Hello, We have received an Authorized Closure Form on 11/17/Our closing policy states that when a merchant is requesting to close an account, the merchant will need to return any Free equipment and provide an Authorized Closure FormOnce that is done, we place the account in the day closing process from the day we received the closure formAlso, during the day closing period, merchants are responsible for any monthly billing that occurs.In this case, we received the merchant's closure form on 11/17/and the account was scheduled to close on 12/17/therefore receiving both November and December's billingAs a courtesy to the merchant, we will be refunding the merchant the billing for December's account fees which total to $
Hello- We have already submitted a refund request for this account and it was denied by upper management due to the following: The signed application shows all fees- including the $monthly minimum.The merchant signed the acknowledgement showing he was aware he was creating accounts with TitanWe have already explained to the merchant that they are liable for these fees Please dismiss since this is not a valid complaintThe merchant is trying to use Revdex.com to get a refund
Hello, May I please have the name of your business as well as your Merchant ID number? Thank you,
Hello,It is our standard policy to charge a merchant for every month the service is usedThe merchant processed over $10,dollars in July, so as standard the merchant was charged for using the service that monthWe do appreciate the merchants business, and we have agreed to refund this merchant the $that they are requestingWe have also closed this merchants account so that there will be no further charges.Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
If they refund me that amount of $44.40, I will be satisfied with the outcome as long as no other charges get chargedThank you for your help with this matterPlease let me know if you need anything else from me
We are truly sorry for the inconvenience this has caused youI understand that this is very frustrating for youWe had received confirmation from the bank stating that the charge did not go through to your account however, I did speak with *** and she said that it did and she had provided proof that shows that the charge went throughWe are currently waiting to to receive confirmation on the refundWe do appreciate your patience with us on this matter
Hello, Please provide us verification of the charges totaling $248.50. Thank you,
Katherine, I apologizeI'm not sure where the confusion is coming fromWe don't show any requests for a refund, on our endI did explain the situation to the owner of the company and I showed him the document that you sent to meHe agreed that it's only fair to refund the $since it was offered to you by ***. The request will be processed on tomorrowPlease allow 5-business days to see the refund. Thank you, *** ***Sales Support Representative
The Customer/Merchant boarded with an NPP Agent- *** *** on 11/28/He was incorrectly billed $for November fees, which was taken from his account at the begining of DecemberNPP and the Processor iVerticals acknowleged the error and credited the $fee. The application and
the *** ***m that was signed by the Customer/Merchant, has the fees listedThe Customer/Merchant processed in December so we can not refund those feesThe account was submitted for closure on 1/11/The Customer/Merchant was notified of the day Closure policy. Any fees that were charged for the *** Equipment or fees that are listed on the application were agreed to when the application was signed. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I expect to receive a written notification by mail, however, that confirms that NPP has closed the account I had with them
Hello,We sincerely apologize for the inconvenience this has caused youYou have the option of closing your account if you would like toPlease see attached for the closure form.Once again, we are sorry and we did all that we could to make sure that the funds were released as a one time courtesyWe also tried assisting you with making the necessary changes so that this problem could be avoided in the future
Hello,We apologize for any inconvenience the merchant may have felt with being contact by our companyThe message received was a voicemail that is optional to respond back toTo get in contact with the merchant it requires that the merchant call our number backIf they never call our number back
we never get in contact with them.This merchant will have their number removed from a list of marketable merchants from our company, and we suggest that they register their number on a national "do not call list" so that other services do not contact them, and they have the same upset.We will not contact this merchant anymoreThank you,
Hello, we have contacted the merchant regarding her questionsThe original application states that she will be using the account strictly for Residential and Commercial cleaning onlyShe will need to create another account that will allow merchant to process transactions of a different business
typeWe are waiting to receive an application to set up a new account that will allow you to make transactions for a different business type