I am rejecting this response because: The merchant is not keeping timely contacts with me and this issue is taking way too long to be resolvedI did not authorize this charge and the
funds have been taken out of my account with out my permission now I am waiting over weeks and still my funds have not been returnedThis should be simpleIf I didnt authorize it my funds should be returned but instead Im still waitingThis is not good customer serviceAnd I definitely will never use this company again
The merchant's fees were never collected since it got sent to Collections, Our processor's collection department ended up waving the collection. Hello, The merchant December month end fees of $was not collected and was placed in collectionsA request to have the collection
balance waived was submitted on 3/13/and was waived on the same dayMerchant currently has no collection balance owed. *WAIVED 12/MEF + NSF FEES HAVE BEEN WAIVED, SENT NOTICE TO COLLECTION AGENCY Thank You, *** *** Also, back in August 2016, the refund for the $was submitted to our processor
Hello- In order to review any information for the complaint, I need the *** associated with the account or the name of the businessOnce I have the information, I'll research the account. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thank You,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to my concern and find that this resolution is satisfactory to me
Thank you for your assistanceI believe this would not have been resolved at this time if not for your complaint procedure
We do agree with some of the customers complaints and we have apologized for the errors. Previouisly, we explained to the customer that we were not aware that he would be charged more than what he originally agreed to. As soon as the situation came up, we addressed it and tried to correct it....
Unfortunately, the pricing couldn't be changed so I offered to close the account immediately to avoid further charges. The account was closed on 8/8/17 and he was no longer receivng any fees from [redacted] or NPP. The charge for August came from another company we're affiliated with. Since we don't own that company, we had to take steps to find out why the customer was still being charged. The fee wasn't something we had access to. We understand how fustrating it must have been to have to wait for an answer or wait for a possible refund. Also there was an issue of the customer being charged by the affiliate company in April. With this situation, we also had to wait to verify if he was charged because it wasn't a [redacted] fee. The customer did provide bank statements which were forwarded as proof but we still had to wait for a response. [redacted]/NPP is completely willing to refund the fees that were taken, that the customer did not agree to. We've credited him once, already and didn't dispute that he was owed any money. The only issue we had was that we had was the time it was taking to finally resolve the issue. The only thing we asked of the customer was two bank statements and to give us time to resolve the issue. At this point, we agree that we owe the customer $44.40. This is the remainder of the fee that he was charged by the affiliated company. The refund request has been submitted. The $8.00/per month fee will not be refunded because the customer agreed to the fee when he signed up with [redacted]. We have correspondence where he agrees that he's not owed that money. Also, NPP/[redacted] has not changed our name to hide any complaints. NPP owns [redacted] and [redacted] is still in operation. Thank you,
I am rejecting this response because:The copy of my application with Titan merchant services that was sent to me via email does not show any description of business activity. At no time did I give information that my business is only involved in cleaning of commercial and residential premises. my website and Articles clearly describes other business activities, which Titan would have verified before approving my application.The issue at hand is not whether the business activity as per Titan's "records' matches exactly the work done for transaction in question, but rather, why they saw it fit to DEDUCT from my bank account, proceeds which was not from the merchant card transaction. They deducted their fee from my bank account on December 31, 2015, the same instant that our client's card was processed. Titan did not release the relevant funds to my bank account until 1/11/16!During this almost two-week period of arguing with me back and forth, sometimes with a "verbal attitude", as to what information their own staff put on my application, they should have reversed their unlawful charges and debit same only at the time or after they have credited my bank account with the due amount of $2288.30. There is a principle involved.It should be noted that my application was not fully visible online hence their marketing staff had to discuss the missing information via telecom with me. I do not recall advising them that my business was established only for the purpose they claimed. It would be foolhardy of me to do so. I do not see how I could have benefitted when I knew my client's job was already in progress and that she required payment facility by credit card. I asked to see my full application so that I could match it with the one in my records which I completed online. I have not received same.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I still think this is a SHAM organization taht I would not do business with ever again. It took for me to contact Revdex.com to have any kind of movement & that is the frustrating part of this entire process along w/nobody ever returning my phone call. Today was the 1st phone call that I received.Thank you to Revdex.com!!!
To Whom this may concern,I've spoken with the merchant and we've agreed to closure of the account, and reconciliation of this issue. Although we're sorry to lose her business we've resolved the issue.
iPayment has been holding the funds because they went over their $700 high ticket limit for this transaction. They have been waiting on a copy of the invoice to be sent in by the merchant. We are waiting for all the documents to be submitted and processed. I will call Risk Management now for an...
update. 12/16/2016 14:40 HTTP://WWW.GITMANANDASSOCIATES.COM/ 12/16/2016 14:43 RECD CALL FROM MERCH REQ TO RUN $1.6K TRANS. ADV OK 12/16/2016 14:44 TO RUN TRANS, BUT MUST SEND ME COPY OF INV, AND APPLY FOR 12/16/2016 14:44 LIR IF SHE WANTS TO RUN MORE FOR SAME CH 12/17/2016 13:20 *PUT ON BAN CNTRL NEW DDA 73789 TR 121000248 12/17/2016 13:20 *PUT ON BAN CNTRL OLD DDA 24331 TR [redacted]35045 12/17/2016 13:21 * EMAILED MERCH RQST FOR DOCS RE FOH- RQSTRD INVOICE 12/17/2016 13:21 * FOR $1672.49. ALSO EMAILED MERCH PLC FORM. 12/17/2016 13:22 * XREF [redacted] <--- WATCH 12/17/2016 13:27 * LEFT VMAIL FOR MERCH RE FOH & RQST FOR DOCS. 12/19/2016 10:46 FWRD TO JAN FOR FOLLOW UP 12/19/2016 13:49 * RCVD DOCS VIA EMAIL FWRD TO JAN 12/19/2016 15:55 RECD MERCH DOCS 12/23/2016 15:58 S/W [redacted] BKPR VRFD EML/BANK INFO CLD RE FOH, HAS BEEN 12/23/2016 15:58 CALLING EVERY DAY AND HASN'T RCVD A C/B. WANTS TO KNOW STATUS, 12/23/2016 15:58 ADV TO CONTACT RISK ON TUES.
I reviewed the refund request, application and the notes on this account. The account boarded with NPP on 6/23/16. We received a message that the merchant wanted to close the account on 6/27/16. We contacted the merchant on 6/27, to give closure instructions- there was no answer so we left a voicemail. We called the merchant again on 6/28/16. We explained the closing process- we need a signed closure form and the equipment we gave to the merchant returned. The closure instructions are also noted in the Closure Request form as well as the email we send with the form. On 11/16/16, we received the closure request form. On 11/28/16, we received the terminal. The account was closed on 12/14/16. We understand that the merchant did not process on the account. NPP has several thousand merchants that do not process very often- if ever. Therefore, we do not close accounts without the merchant's signed closure form and any equipment we loaned out. The customer requested a refund for 5 months of fees. As a courtesy, we refunded 3 months, for a total of $281.00 on 12/14/16. Thank you, [redacted]Sales Support RepresentativeNational Payment Processing Inc
To Whom It May Concern The merchant was boarded with a [redacted] only. Our company does not provide a disc to install any software since the gateway is done online. See attached application.The merchant contacted our processor [redacted] on 12/14 and the had a conference call with...
our gateway provider. They determined that the merchant would need to contact her Point of Sale provider to see if it is supported. See attached screenshot.The merchant did sign a closure form. However, I have attached the paperwork from the merchant that we received on March 9th. When she originally sent the form to us, her fax failed to reach us. See attached paperwork.The merchant was billed the $30 for being [redacted] Non Complaint from our processor on their February statement. The account was closed on 3/24/16.The merchant was billed a total of $37.50 for the gateway.Thank you, AUS12/22/2015S/W KAREN CULPEPPER VER ACCT INFO. MERCH SOFTWARE NOT WORKING,HSP12/14/2015WILL CONTACT THEM AND CBHSP12/14/2015POS AND SHE NEEDS TO ASK IF THEY SUPPORT NMI GATEWAY/MERCHHSP12/14/2015GATEWAY/PER NMI GATEWAY MERCH NEEDS TO CONTACT TAX WISE HERHSP12/14/2015OWNER KAREN VRFY SS# CI TO SET UP GATEWAY/CONF MERCH IN W/NMIAUS12/22/2015S/W KAREN CULPEPPER VER ACCT INFO. MERCH SOFTWARE NOT WORKING,HSP12/14/2015WILL CONTACT THEM AND CBHSP12/14/2015POS AND SHE NEEDS TO ASK IF THEY SUPPORT NMI GATEWAY/MERCHHSP12/14/2015GATEWAY/PER NMI GATEWAY MERCH NEEDS TO CONTACT TAX WISE HERHSP12/14/2015OWNER KAREN VRFY SS# CI TO SET UP GATEWAY/CONF MERCH IN W/NMI
Hello,It is our standard policy to charge a merchant for every month the service is used. The merchant processed over $10,000 dollars in July, so as standard the merchant was charged for using the service that month. We do appreciate the merchants business, and we have agreed to refund this...
merchant the $40 that they are requesting. We have also closed this merchants account so that there will be no further charges.Thank you,
Not all of these questions are required. Please provide as much information as you have.1.Product/Service Purchased:Credit Card Processing2.Model Number:3.Contract, Account, or Policy #:4.Order #:[redacted]5.Purchase Date:6/1/20166.Date Problem First Occurred:6/1/2016
I am rejecting this response because: The merchant is not keeping timely contacts with me and this issue is taking way too long to be resolvedI did not authorize this charge and the
funds have been taken out of my account with out my permission now I am waiting over weeks and still my funds have not been returnedThis should be simpleIf I didnt authorize it my funds should be returned but instead Im still waitingThis is not good customer serviceAnd I definitely will never use this company again
The merchant's fees were never collected since it got sent to Collections, Our processor's collection department ended up waving the collection. Hello, The merchant December month end fees of $was not collected and was placed in collectionsA request to have the collection
balance waived was submitted on 3/13/and was waived on the same dayMerchant currently has no collection balance owed. *WAIVED 12/MEF + NSF FEES HAVE BEEN WAIVED, SENT NOTICE TO COLLECTION AGENCY Thank You, *** *** Also, back in August 2016, the refund for the $was submitted to our processor
I am rejecting this response because:Business name *** *** *** *** ***
Hello- In order to review any information for the complaint, I need the *** associated with the account or the name of the businessOnce I have the information, I'll research the account. Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thank You,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to my concern and find that this resolution is satisfactory to me
Thank you for your assistanceI believe this would not have been resolved at this time if not for your complaint procedure
The funds have been released and should be in your account
Hello, we have received the request and will review itWe appreciate your cooperation with us on this matter
We do agree with some of the customers complaints and we have apologized for the errors. Previouisly, we explained to the customer that we were not aware that he would be charged more than what he originally agreed to. As soon as the situation came up, we addressed it and tried to correct it....
Unfortunately, the pricing couldn't be changed so I offered to close the account immediately to avoid further charges. The account was closed on 8/8/17 and he was no longer receivng any fees from [redacted] or NPP. The charge for August came from another company we're affiliated with. Since we don't own that company, we had to take steps to find out why the customer was still being charged. The fee wasn't something we had access to. We understand how fustrating it must have been to have to wait for an answer or wait for a possible refund. Also there was an issue of the customer being charged by the affiliate company in April. With this situation, we also had to wait to verify if he was charged because it wasn't a [redacted] fee. The customer did provide bank statements which were forwarded as proof but we still had to wait for a response. [redacted]/NPP is completely willing to refund the fees that were taken, that the customer did not agree to. We've credited him once, already and didn't dispute that he was owed any money. The only issue we had was that we had was the time it was taking to finally resolve the issue. The only thing we asked of the customer was two bank statements and to give us time to resolve the issue. At this point, we agree that we owe the customer $44.40. This is the remainder of the fee that he was charged by the affiliated company. The refund request has been submitted. The $8.00/per month fee will not be refunded because the customer agreed to the fee when he signed up with [redacted]. We have correspondence where he agrees that he's not owed that money. Also, NPP/[redacted] has not changed our name to hide any complaints. NPP owns [redacted] and [redacted] is still in operation. Thank you,
I am rejecting this response because:The copy of my application with Titan merchant services that was sent to me via email does not show any description of business activity. At no time did I give information that my business is only involved in cleaning of commercial and residential premises. my website and Articles clearly describes other business activities, which Titan would have verified before approving my application.The issue at hand is not whether the business activity as per Titan's "records' matches exactly the work done for transaction in question, but rather, why they saw it fit to DEDUCT from my bank account, proceeds which was not from the merchant card transaction. They deducted their fee from my bank account on December 31, 2015, the same instant that our client's card was processed. Titan did not release the relevant funds to my bank account until 1/11/16!During this almost two-week period of arguing with me back and forth, sometimes with a "verbal attitude", as to what information their own staff put on my application, they should have reversed their unlawful charges and debit same only at the time or after they have credited my bank account with the due amount of $2288.30. There is a principle involved.It should be noted that my application was not fully visible online hence their marketing staff had to discuss the missing information via telecom with me. I do not recall advising them that my business was established only for the purpose they claimed. It would be foolhardy of me to do so. I do not see how I could have benefitted when I knew my client's job was already in progress and that she required payment facility by credit card. I asked to see my full application so that I could match it with the one in my records which I completed online. I have not received same.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I still think this is a SHAM organization taht I would not do business with ever again. It took for me to contact Revdex.com to have any kind of movement & that is the frustrating part of this entire process along w/nobody ever returning my phone call. Today was the 1st phone call that I received.Thank you to Revdex.com!!!
To Whom this may concern,I've spoken with the merchant and we've agreed to closure of the account, and reconciliation of this issue. Although we're sorry to lose her business we've resolved the issue.
Hello- In order to research any information on this account, I will need the name of the business or the MID#. Thank you,
iPayment has been holding the funds because they went over their $700 high ticket limit for this transaction. They have been waiting on a copy of the invoice to be sent in by the merchant. We are waiting for all the documents to be submitted and processed. I will call Risk Management now for an...
update. 12/16/2016 14:40 HTTP://WWW.GITMANANDASSOCIATES.COM/ 12/16/2016 14:43 RECD CALL FROM MERCH REQ TO RUN $1.6K TRANS. ADV OK 12/16/2016 14:44 TO RUN TRANS, BUT MUST SEND ME COPY OF INV, AND APPLY FOR 12/16/2016 14:44 LIR IF SHE WANTS TO RUN MORE FOR SAME CH 12/17/2016 13:20 *PUT ON BAN CNTRL NEW DDA 73789 TR 121000248 12/17/2016 13:20 *PUT ON BAN CNTRL OLD DDA 24331 TR [redacted]35045 12/17/2016 13:21 * EMAILED MERCH RQST FOR DOCS RE FOH- RQSTRD INVOICE 12/17/2016 13:21 * FOR $1672.49. ALSO EMAILED MERCH PLC FORM. 12/17/2016 13:22 * XREF [redacted] <--- WATCH 12/17/2016 13:27 * LEFT VMAIL FOR MERCH RE FOH & RQST FOR DOCS. 12/19/2016 10:46 FWRD TO JAN FOR FOLLOW UP 12/19/2016 13:49 * RCVD DOCS VIA EMAIL FWRD TO JAN 12/19/2016 15:55 RECD MERCH DOCS 12/23/2016 15:58 S/W [redacted] BKPR VRFD EML/BANK INFO CLD RE FOH, HAS BEEN 12/23/2016 15:58 CALLING EVERY DAY AND HASN'T RCVD A C/B. WANTS TO KNOW STATUS, 12/23/2016 15:58 ADV TO CONTACT RISK ON TUES.
I reviewed the refund request, application and the notes on this account. The account boarded with NPP on 6/23/16. We received a message that the merchant wanted to close the account on 6/27/16. We contacted the merchant on 6/27, to give closure instructions- there was no answer so we left a voicemail. We called the merchant again on 6/28/16. We explained the closing process- we need a signed closure form and the equipment we gave to the merchant returned. The closure instructions are also noted in the Closure Request form as well as the email we send with the form. On 11/16/16, we received the closure request form. On 11/28/16, we received the terminal. The account was closed on 12/14/16. We understand that the merchant did not process on the account. NPP has several thousand merchants that do not process very often- if ever. Therefore, we do not close accounts without the merchant's signed closure form and any equipment we loaned out. The customer requested a refund for 5 months of fees. As a courtesy, we refunded 3 months, for a total of $281.00 on 12/14/16. Thank you, [redacted]Sales Support RepresentativeNational Payment Processing Inc
To Whom It May Concern The merchant was boarded with a [redacted] only. Our company does not provide a disc to install any software since the gateway is done online. See attached application.The merchant contacted our processor [redacted] on 12/14 and the had a conference call with...
our gateway provider. They determined that the merchant would need to contact her Point of Sale provider to see if it is supported. See attached screenshot.The merchant did sign a closure form. However, I have attached the paperwork from the merchant that we received on March 9th. When she originally sent the form to us, her fax failed to reach us. See attached paperwork.The merchant was billed the $30 for being [redacted] Non Complaint from our processor on their February statement. The account was closed on 3/24/16.The merchant was billed a total of $37.50 for the gateway.Thank you, AUS12/22/2015S/W KAREN CULPEPPER VER ACCT INFO. MERCH SOFTWARE NOT WORKING,HSP12/14/2015WILL CONTACT THEM AND CBHSP12/14/2015POS AND SHE NEEDS TO ASK IF THEY SUPPORT NMI GATEWAY/MERCHHSP12/14/2015GATEWAY/PER NMI GATEWAY MERCH NEEDS TO CONTACT TAX WISE HERHSP12/14/2015OWNER KAREN VRFY SS# CI TO SET UP GATEWAY/CONF MERCH IN W/NMIAUS12/22/2015S/W KAREN CULPEPPER VER ACCT INFO. MERCH SOFTWARE NOT WORKING,HSP12/14/2015WILL CONTACT THEM AND CBHSP12/14/2015POS AND SHE NEEDS TO ASK IF THEY SUPPORT NMI GATEWAY/MERCHHSP12/14/2015GATEWAY/PER NMI GATEWAY MERCH NEEDS TO CONTACT TAX WISE HERHSP12/14/2015OWNER KAREN VRFY SS# CI TO SET UP GATEWAY/CONF MERCH IN W/NMI
Hello, We will have the account closed by the end of this week and no billing for August. Thank you,
Hello,It is our standard policy to charge a merchant for every month the service is used. The merchant processed over $10,000 dollars in July, so as standard the merchant was charged for using the service that month. We do appreciate the merchants business, and we have agreed to refund this...
merchant the $40 that they are requesting. We have also closed this merchants account so that there will be no further charges.Thank you,
Not all of these questions are required. Please provide as much information as you have.1.Product/Service Purchased:Credit Card Processing2.Model Number:3.Contract, Account, or Policy #:4.Order #:[redacted]5.Purchase Date:6/1/20166.Date Problem First Occurred:6/1/2016