Hello- We have already submitted a refund request for this account and it was denied by upper management due to the following: The signed application shows all fees- including the $30.00 monthly minimum.The merchant signed the acknowledgement showing he was aware he was creating 31...
accounts with Titan. We have already explained to the merchant that they are liable for these fees. Please dismiss since this is not a valid complaint. The merchant is trying to use Revdex.com to get a refund.
Hello,I wanted to inform you that I had called the merchant earlier today regarding this matter. We had come to an agreement and will be settling this soon.Thank you,
The account boarded on 11/20/15. We received the closure form on 2/3/17 and the free terminal that loaned to the merchant on 6/5/17. We explained the closing process to the merchant- we need a signed closure form and the equipment we gave to the merchant returned. The closure instructions are also noted in the Closure Request form as well as the email we send with the form. As stated on the closure form Titan/NPP does not close accounts until we receive the closure form and the equipment. Any fees we take from the merchant's account is agreed on in the application, page 2. The application is attached. The merchant was notified by iPayment that a $25.00 monthly min. would be added to the account. Titan/NPP has refunded the merchant $75 for monthly min. discount fees, as a courtesy. Thank you, [redacted]Sales Support Representative
I am rejecting this response because:It does not address the concern which I stated...." why was my company's bank account debited with Titans fee approx. 11 days prior to TiTan crediting the due funds from which their fee was due?" Their fee should have been charged simultaneously to crediting my account.their request for my company to refund our client because of their (Titan's) own error and misrepresentation of facts regarding my company's nature of business, is totally unacceptable. At no time did they apologize for taking their fee from my company's funds and offer to refund it until the matter on hand was resolved.A simple apology would suffice. I do not have more time to be writing on this matter.Thanks for your input so far.[redacted]
I am rejecting this response because: I am not satisfied with the outcome.I send the closure form in 2 times and NPC said that they never received it. I finally insisted that they stay on the phone with me until they confirmed receiving the fax for the closure form which they finally said they received after my 3rd time sending it to the same number. I was never able to use their service because my minimum charge was significantly lower than my limit that they allowed for me and when I requested for that charge limit to be raised they declined to do so. I don't believe I should have incurred any charges by NPC because they made it impossible to use their services and ignored my closure letters therefor continued to charge me for services I could not use. I signed up with another company and did not have any of these problems.
Hello, We have received an Authorized Closure Form on 11/17/2015. Our closing policy states that when a merchant is requesting to close an account, the merchant will need to return any Free equipment and provide an Authorized Closure Form. Once that is done, we place the account in the 30 day...
closing process from the day we received the closure form. Also, during the 30 day closing period, merchants are responsible for any monthly billing that occurs.In this case, we received the merchant's closure form on 11/17/2015 and the account was scheduled to close on 12/17/2015 therefore receiving both November and December's billing. As a courtesy to the merchant, we will be refunding the merchant the billing for December's account fees which total to $89.89.
I am rejecting this response because:The company claims that I am trying to use Revdex.com to get a refund. False. Although I feel like a refund is a valid request, that is not the sole purpose for my complaint. National Payment Processing is willfully and knowingly lying to their potential clients, advising al of these fees will be waived in order to gain business. Then when customers are hit with excessive fees, they refuse to make it right. When our representative signed us up for 31 accounts, she KNEW we only needed 14 locations set up. She advised me that the equipment was not interchangeable with [redacted] devices, and that it would be best to do one of each for each location. Not only was I mislead and deceived, but the customer service I received from the company was absolutely unsatisfactory the entire season that we used their services. My intent in filing a complaint with the Revdex.com is to warn other potential merchants about this company's unethical practices. After reading many reviews on their website,it is clear that conducting business this way is common practice for the company. Something should be done to stop people from trusting in their services, no matter what their representatives promise. What this company is doing is outright lying to and manipulating people. If you try to stop payment on your bank accounts for these fees, they will withhold all incoming deposits from your business, giving you no choice but to pay all of their surprise fees. It is not right. It is unethical, and downright criminal.
Revdex.com:
I have reviewed the response made by the business in reference to...
my concern, and find that this resolution is satisfactory to me. "I was recently contacted by National Payment Processing via email, with an agreement to resolve the matter. To keep you updated, I have attached their response."
Hello- We have already submitted a refund request for this account and it was denied by upper management due to the following: The signed application shows all fees- including the $30.00 monthly minimum.The merchant signed the acknowledgement showing he was aware he was creating 31...
accounts with Titan. We have already explained to the merchant that they are liable for these fees. Please dismiss since this is not a valid complaint. The merchant is trying to use Revdex.com to get a refund.
I am rejecting this response because: NPP is not acknowledging the facts! Please see my attached document. Thank You.[redacted]
Hello,I wanted to inform you that I had called the merchant earlier today regarding this matter. We had come to an agreement and will be settling this soon.Thank you,
The account boarded on 11/20/15. We received the closure form on 2/3/17 and the free terminal that loaned to the merchant on 6/5/17. We explained the closing process to the merchant- we need a signed closure form and the equipment we gave to the merchant returned. The closure instructions are also noted in the Closure Request form as well as the email we send with the form. As stated on the closure form Titan/NPP does not close accounts until we receive the closure form and the equipment. Any fees we take from the merchant's account is agreed on in the application, page 2. The application is attached. The merchant was notified by iPayment that a $25.00 monthly min. would be added to the account. Titan/NPP has refunded the merchant $75 for monthly min. discount fees, as a courtesy. Thank you, [redacted]Sales Support Representative
I am rejecting this response because:It does not address the concern which I stated...." why was my company's bank account debited with Titans fee approx. 11 days prior to TiTan crediting the due funds from which their fee was due?" Their fee should have been charged simultaneously to crediting my account.their request for my company to refund our client because of their (Titan's) own error and misrepresentation of facts regarding my company's nature of business, is totally unacceptable. At no time did they apologize for taking their fee from my company's funds and offer to refund it until the matter on hand was resolved.A simple apology would suffice. I do not have more time to be writing on this matter.Thanks for your input so far.[redacted]
I am rejecting this response because: I am not satisfied with the outcome.I send the closure form in 2 times and NPC said that they never received it. I finally insisted that they stay on the phone with me until they confirmed receiving the fax for the closure form which they finally said they received after my 3rd time sending it to the same number. I was never able to use their service because my minimum charge was significantly lower than my limit that they allowed for me and when I requested for that charge limit to be raised they declined to do so. I don't believe I should have incurred any charges by NPC because they made it impossible to use their services and ignored my closure letters therefor continued to charge me for services I could not use. I signed up with another company and did not have any of these problems.
Hello, May I please have the name of your business as well as your Merchant ID number? Thank you,
Hello, We have received an Authorized Closure Form on 11/17/2015. Our closing policy states that when a merchant is requesting to close an account, the merchant will need to return any Free equipment and provide an Authorized Closure Form. Once that is done, we place the account in the 30 day...
closing process from the day we received the closure form. Also, during the 30 day closing period, merchants are responsible for any monthly billing that occurs.In this case, we received the merchant's closure form on 11/17/2015 and the account was scheduled to close on 12/17/2015 therefore receiving both November and December's billing. As a courtesy to the merchant, we will be refunding the merchant the billing for December's account fees which total to $89.89.
I am rejecting this response because:The company claims that I am trying to use Revdex.com to get a refund. False. Although I feel like a refund is a valid request, that is not the sole purpose for my complaint. National Payment Processing is willfully and knowingly lying to their potential clients, advising al of these fees will be waived in order to gain business. Then when customers are hit with excessive fees, they refuse to make it right. When our representative signed us up for 31 accounts, she KNEW we only needed 14 locations set up. She advised me that the equipment was not interchangeable with [redacted] devices, and that it would be best to do one of each for each location. Not only was I mislead and deceived, but the customer service I received from the company was absolutely unsatisfactory the entire season that we used their services. My intent in filing a complaint with the Revdex.com is to warn other potential merchants about this company's unethical practices. After reading many reviews on their website,it is clear that conducting business this way is common practice for the company. Something should be done to stop people from trusting in their services, no matter what their representatives promise. What this company is doing is outright lying to and manipulating people. If you try to stop payment on your bank accounts for these fees, they will withhold all incoming deposits from your business, giving you no choice but to pay all of their surprise fees. It is not right. It is unethical, and downright criminal.
Revdex.com:
I have reviewed the response made by the business in reference to...
my concern, and find that this resolution is satisfactory to me. "I was recently contacted by National Payment Processing via email, with an agreement to resolve the matter. To keep you updated, I have attached their response."