Paul Blanco's Good Car Company Stockton

In response to Revdex.com Case# [redacted] - [redacted] ( [redacted] )Ms [redacted] , we stand by our workPrior to offering the vehicle you purchased for sale, we completed our multi-point, industry standard safety inspection and we made sure the vehicle was safe and ready for re-sale on our Stockton dealership lot.We have offered to assist you with trading in your vehicle for another vehicle at our Sacramento dealership, but you appear to be choosing not to do so.Please specify what exactly you are asking for in quantifiable or measurable terms.Thank you

Service manager contacted her to discuss the serviceShe named a lot of things so we needed to talk to herSince then we have been waiting for the customer to come inShe says she has been extremely busyWe have a loaner car ready for herWe are to have her come in this Sunday to have us look at it

Please provide proof that:1) You were advised by a Finance Manager employed by Paul Blanco's Good Car Company PRIOR to June 20th not to make your June paymentAccording to the evidence you presented, you didn't arrive at the dealership until your payment was already past due.2) Please provide a credit report from [redacted] verifying the status of your closed Wells Fargo car loan as overdue by 30-daysThe information provided by Creditkarma.com is conflicting - listing late payments, worst payment status as "on-time." This credit report must be dated within the past days to ensure that all payments have been posted and the credit report has been updated thoroughly.? 3) Verification from Wells Fargo that the late payment reported to your credit report was the additional second payment of $Any payments due prior to Paul Blanco's Good Car Company receiving the vehicle are the sole responsibility of the consumer as outlined in the contract held with Wells Fargo.?

Good day, Thank you for taking the time to share your experiences with usWe are sorry we fell short of your expectationsI have researched your situation given the information your provided in your initial complaintI was successful in determining that you purchased your car on 7/27/Per law, the tires must pass safety inspection prior to saleThe tires on your car were serviced prior to saleThe front tires were replaced and the rear tires were balancedAt the time of sale, your car had 35,milesThere are several factors that could cause a tire to blow-outIn order to isolate the reason your tire blew-out, we need to determine if the tire was in fact dry-rottedPlease either provide proof via repair order from a licensed auto repair shop (or tire retailer) stating the condition of the tires upon inspection and the reason - if any - for the tire to blow outAlso, please indicate which tire was blownProvide pictures if availableFinally, although we make no promise of payment, please provide a receipt for the tire(s) you purchasedThank you [redacted] Executive Assistant to CFO/Director of Operations and Corporate Human ResourcesPaul Blanco's Good Car CompanySacramento | Stockton | | Fairfield | Oakland | Fresno | Bakersfield | Inland Empire | Reno | Las Vegas| Tampa | Orlando

Mr.? [redacted] ? submitted a loan application through our website on May 10, Several of our business development center (BDC) agents attempted to contact him and on? May 11th, Mr.? [redacted] ? scheduled an appointment with us for? May 12thPrior to his appointment, our BDC advised him by phone what to bring with him to his appointment and also sent him a confirmation email with instructions for his appointmentOne of the items we asked Mr.? [redacted] ? to bring with him was proof of income (in his case, current pay stubs).? When Mr.? [redacted] ? signed a contract to purchase a Kia Soul from Paul Blanco's Good Car Company Stockton dealership on June 13, 2016, he did not have his pay stubs with himHowever, we trusted Mr [redacted] ' word and agreed to move forward with the deal based on his stated income and Mr.? [redacted] ' promise to bring us his pay stubsWe advised Mr.? [redacted] ? that time was of the essence in remitting his pay stubs for employment verification purposes.Mr.? [redacted] ? did not bring his pay stubs to our finance department until approximately days prior to the 10-day law mark for issuing a rescission letterWe then advised him that at this point we needed to get his pay stubs verified through the lender who agreed to accept his loan application, Americredit.During the stipulated loan document verification process, Americredit learned that Mr.? [redacted] ? had garnishments and an internal loan attached to his job incomeThe garnishments and internal loan effectively reduced Mr.? [redacted] ' income, making it inconsistent with the stated income on his application for loan approvalSince Mr.? [redacted] ' applicable income for loan approval did not qualify him for Americredit's loan program, Americredit turned the deal down.Consequently, our desk and finance managers attempted to get Mr.? [redacted] ' deal bought through another lenderThey found two lenders willing to finance Mr.? [redacted] : [redacted] Consumer USA and AL FinancialUnfortunately [redacted] was willing to approve a maximum loan amount of only $7,at 19.92% interest, and AL Financial stipulated unusually high fees with similar termsEither way, this would require a substantially higher down payment from Mr.? [redacted] .We regret that we were unable to hold Mr.? [redacted] ' auto loan deal together after learning of the attachments to his income that negatively impact his credit profileHad Mr.? [redacted] ? brought his pay stubs with him to his appointment as we advised him to by phone and email prior to his appointment, he could have avoided these circumstances that ultimately resulted in a loan retraction

We reviewed the above-mentioned complaint submitted by [redacted] on October 3, 2016.? ? Ms [redacted] intended to trade in her vehicle.? Her vehicle was valued at $4,upside down.? ? Based on the lender’s instruction, Ms [redacted] ’ loan was contingent upon a co-signer or down payment.? Our finance company requires a credit history report, proof of income, or money down to approve a car loan ? In addition to our finance policy, we stand by the language stating that most approvals are based on down payment and income, not credit, as displayed in advertizing for potential Paul Blanco’s Good Car Company “Fresh Start” customers to see (attachment enclosed)? We have been in touch with Ms [redacted] to discuss her complaint? ? Sincerely, ? [redacted] Director of Operations/CFO

Please provide proof that:1) You were advised by a Finance Manager employed by Paul Blanco's Good Car Company PRIOR to June 20th not to make your June paymentAccording to the evidence you presented, you didn't arrive at the dealership until your payment was already past due.2) Please provide a credit report from [redacted] verifying the status of your closed Wells Fargo car loan as overdue by 30-daysThe information provided by Creditkarma.com is conflicting - listing late payments, worst payment status as "on-time." This credit report must be dated within the past days to ensure that all payments have been posted and the credit report has been updated thoroughly3) Verification from Wells Fargo that the late payment reported to your credit report was the additional second payment of $Any payments due prior to Paul Blanco's Good Car Company receiving the vehicle are the sole responsibility of the consumer as outlined in the contract held with Wells Fargo

All we are doing for this customer is the stripping that was promised Client purchased a car AS_IS Client can set up an appointment for the stripping with the service department

I am rejecting this response because: I am attaching my credit report from credit karma showing the current status of my WF account, page shows there is a late on current status I need a letter from Paul Blanco stating the events that took place to get late remove as the late was no fault of my own Due to this late being reported my score drop significantly!!!Thanks [redacted]

Mr [redacted] : We have received your Revdex.com complaint filed today, November 23, 2016, and are sorry to hear you felt coerced by your mother to co-sign on the vehicle contract We would like to work with you, and resolve your complaint $1,was paid as a down payment for the [redacted] Passat Paul Blanco's Good Car Company offers a '48-hour Contract Cancellation Option' for $($up front and a $restocking fee paid when the car is returned) during the contract signing process Even though you and you mother, Leonila [redacted] , did not initially select and pay for this option, we can make an exception and honor the '48-hour Contract Cancellation Option' for this purchase We will deduct the $option fee from the $1,down payment and refund you $250, when the vehicle is returned to the dealership This will effectively cancel the contract I attempted to contact you by phone at [redacted] , but was unable to leave a message I did call and leave a message at [redacted] Please let us know if you accept this offer, and when you will return the vehicle to the dealership You can either reply to this message or reach me at [redacted] Regards, [redacted]

Mr [redacted] submitted a loan application through our website on May 10, Several of our business development center (BDC) agents attempted to contact him and on May 11th, Mr [redacted] scheduled an appointment with us for May 12thPrior to his appointment, our BDC advised him by phone what to bring with him to his appointment and also sent him a confirmation email with instructions for his appointmentOne of the items we asked Mr [redacted] to bring with him was proof of income (in his case, current pay stubs)When Mr [redacted] signed a contract to purchase a Kia Soul from Paul Blanco's Good Car Company Stockton dealership on June 13, 2016, he did not have his pay stubs with himHowever, we trusted Mr [redacted] ' word and agreed to move forward with the deal based on his stated income and Mr [redacted] ' promise to bring us his pay stubsWe advised Mr [redacted] that time was of the essence in remitting his pay stubs for employment verification purposes.Mr [redacted] did not bring his pay stubs to our finance department until approximately days prior to the 10-day law mark for issuing a rescission letterWe then advised him that at this point we needed to get his pay stubs verified through the lender who agreed to accept his loan application, Americredit.During the stipulated loan document verification process, Americredit learned that Mr [redacted] had garnishments and an internal loan attached to his job incomeThe garnishments and internal loan effectively reduced Mr [redacted] ' income, making it inconsistent with the stated income on his application for loan approvalSince Mr [redacted] ' applicable income for loan approval did not qualify him for Americredit's loan program, Americredit turned the deal down.Consequently, our desk and finance managers attempted to get Mr [redacted] ' deal bought through another lenderThey found two lenders willing to finance Mr [redacted] : [redacted] Consumer USA and AL FinancialUnfortunately [redacted] was willing to approve a maximum loan amount of only $7,at 19.92% interest, and AL Financial stipulated unusually high fees with similar termsEither way, this would require a substantially higher down payment from Mr [redacted] .We regret that we were unable to hold Mr [redacted] ' auto loan deal together after learning of the attachments to his income that negatively impact his credit profileHad Mr [redacted] brought his pay stubs with him to his appointment as we advised him to by phone and email prior to his appointment, he could have avoided these circumstances that ultimately resulted in a loan retraction

We reviewed the above-mentioned complaint submitted by [redacted] on October 3, Ms [redacted] intended to trade in her vehicle Her vehicle was valued at $4,upside down Based on the lender’s instruction, Ms [redacted] ’ loan was contingent upon a co-signer or down payment Our finance company requires a credit history report, proof of income, or money down to approve a car loan In addition to our finance policy, we stand by the language stating that most approvals are based on down payment and income, not credit, as displayed in advertizing for potential Paul Blanco’s Good Car Company “Fresh Start” customers to see (attachment enclosed) We have been in touch with Ms [redacted] to discuss her complaint Sincerely, [redacted] Director of Operations/CFO

Ms[redacted] bought a car from us AS -IS, we did some repairs that were done as a courtesy, but we are not going to remove every scratch, the car is a Used car She also stated that she has issues with her tires, that was never told to us, by the customer Regarding the strip, we ordered it and have left messages, for the client to come in and have it installed I am attaching the service paper that was signed by the client that never stated anything regarding the tires, and what was promised and done to the car, when the client came in

I am rejecting this response because: Not acceptable since their was more than what is stated PROMISEDI will decline the stripping since the services for repair should be as a wholeI will continue further action.?

All we are doing for this customer is the stripping that was promised.? Client purchased a car AS_IS.? Client can set up an appointment for the stripping with the service department.?

Revdex.com# [redacted] Paul Blanco's Good Car Company was established in We now not only run CARFAX but also AUTOCHECK and MVTIS reportsThese three vehicle checking systems help us to make sure that we are giving our customers information that is as accurate as possible and accessible to usCARFAX does not always update its vehicle reports at the same time the customer purchases the vehicleIn other words, CARFAX may run behind on updating its reports as it receives new information from other sources.All of our vehicles (past and present) are purchased from auctions throughout CaliforniaNone of the vehicles come with previous information as to wear and tearFor this reason and for the safety of our customers, every one of our vehicles undergoes an industry-wide, multi-point safety inspection after we purchase the vehicle from auctionIf we see anything wrong at the time of our safety check, we either fix it, or if we find the vehicle unsafe, we return it to the auctionIn most cases, we have the vehicles less than two weeks on our lots before a customer takes delivery of a vehicle.We understand you are attempting to obtain better financing on your vehicle, but have been unable to because of the air bag deployment record on your vehicle that now shows on CARFAX as having occurred on 7/25/When you purchased your vehicle on 4/23/12, we disclosed all the information we had at the time of sale, at which time the air bag deployment record did not existWe would like to help you with your financingWe invite you to make an appointment to come to Paul Blanco's Good Car Company in Stockton and sit down with one of our specialists and see if we can help you obtain financing that meets your needs and budget

Dear Ms. [redacted] Thank you for bringing this information to our attention. Per our conversations, we have reversed your car loan. Further, as we are a used car dealership - we never made any claims that your car was "new." Since the contract has been cancelled, there is no other matter... at this time. If you need further assistance, please do not hesitate to contact my office. Sincerely, [redacted] , Escalate Customer Service Manager

Good day Ms [redacted] ,? Thank you for sharing your experiences with Paul Blanco's Good Car Company StocktonWe are sorry we fell short of your expectationsI was able to research your sale using the information you providedAccording to your sales contract, you purchased an extended warranty through our service departmentI contacted our service department in Stockton and they informed me they haven't inspected your vehicle since it was detailed at your time of purchaseThe warranty you purchased covers the vehicle for months or 24,milesAccording to [redacted] , the car was purchased with 43,miles in March of The next record indicates that the car had an oil change, battery replaced, and tires balanced in February of The mileage recorded at that time of service was 58,The second and final service record retrieved from [redacted] states the car was inspected on 11/21/The mileage at that time was 76,Note there is no record of any maintenance from March until February Then again there are no records of any maintenance being performed since February of 2017.? In the months since your purchase you have put 33,miles on your vehicle with no evidence of routine maintenanceEven with evidence of consistent vehicle maintenance, the 24,mileage has been exhausted and the warranty is no longer activeAs I am sure you're aware, failure to properly maintain your vehicle will cause equipment malfunctionFailure to perform routine oil changes damages the transmissionThis effect is only amplified with excessive use.? Thank you for being a valued Paul Blanco's Good Car Company Stockton customerWe appreciate your business.? ? Sincerely,? [redacted] Escalated Customer Service Representative and Executive Assistant to the CFO? Paul Blanco's Good Car Company

I never stated you needed to have your car serviced at our locationYour warranty also does not include maintenance, which is why there is no documentation stating you would receive maintenance for your vehicleThe fact that you have apparently failed to maintain your vehicle is extremely germane to the matterFailure to keep your engine properly lubricated with motor oil and failure to change your oil filter will result in damage to your car's transmissionRunning a certain amount of miles will not cause a transmission to go out - in fact, vehicles can exceed one million miles with proper maintenance and careYour vehicle does have low mileage; however, with the significant use sustained by your vehicle without proper maintenance would most likely be the cause of the transmission failureThe vehicle was sold AS IS, and passed a full safety inspection prior to saleYou received months of heavy use from your vehicle without minimal upkeepAside from oil changes, there is critical maintenance that must be performed when a vehicle hits 60,milesYour vehicle passed the 60,mile mark while is was in your possessionThere is no evidence that your car's issues are in any way related to your original purchase from Paul Blanco's Good Car Company Stockton Thank you,

I am rejecting this response because: Not acceptable since their was more than what is stated PROMISED. I will decline the stripping since the services for repair should be as a whole. I will continue further action.