Paul Blanco's Good Car Company Stockton

All we are doing for this customer is the stripping that was promised. Client purchased a car AS_IS. Client can set up an appointment for the stripping with the service department

I am rejecting this response. Most factory warranties expire at around 36,milesThis is not a coincidence as the rate of mechanical failure may begin to increase around this markAlso, a major (and costly) service visit is typically scheduled at approximately 40K, so consider this when buyingFrom there on, major service is usually required every 30,to 40,000Information quoted from carfaxmiles***As suggested it would have been up to the car dealership to service maintenance on the vehicleIf it was done and there is proof I apologize.

We reviewed the above-mentioned complaint submitted by *** *** on October 3, 2016. Ms*** intended to trade in her vehicle. Her vehicle was valued at $4,upside down. Based on the lender’s instruction, Ms***’ loan was contingent upon a co-signer or down payment. Our finance company requires a credit history report, proof of income, or money down to approve a car loan In addition to our finance policy, we stand by the language stating that most approvals are based on down payment and income, not credit, as displayed in advertizing for potential Paul Blanco’s Good Car Company “Fresh Start” customers to see (attachment enclosed) We have been in touch with Ms*** to discuss her complaint Sincerely, *** *** Director of Operations/CFO

Please provide proof that:1) You were advised by a Finance Manager employed by Paul Blanco's Good Car Company PRIOR to June 20th not to make your June paymentAccording to the evidence you presented, you didn't arrive at the dealership until your payment was already past due.2) Please provide a credit report from *** verifying the status of your closed Wells Fargo car loan as overdue by 30-daysThe information provided by Creditkarma.com is conflicting - listing late payments, worst payment status as "on-time." This credit report must be dated within the past days to ensure that all payments have been posted and the credit report has been updated thoroughly. 3) Verification from Wells Fargo that the late payment reported to your credit report was the additional second payment of $Any payments due prior to Paul Blanco's Good Car Company receiving the vehicle are the sole responsibility of the consumer as outlined in the contract held with Wells Fargo

In response to Revdex.com Case# *** - *** (*** ** ***)Ms***, we stand by our workPrior to offering the vehicle you purchased for sale, we completed our multi-point, industry standard safety inspection and we made sure the vehicle was safe and ready for re-sale on our Stockton dealership lot.We have offered to assist you with trading in your vehicle for another vehicle at our Sacramento dealership, but you appear to be choosing not to do so.Please specify what exactly you are asking for in quantifiable or measurable terms.Thank you

Mr. *** submitted a loan application through our website on May 10, Several of our business development center (BDC) agents attempted to contact him and on May 11th, Mr. *** scheduled an appointment with us for May 12thPrior to his appointment, our BDC
advised him by phone what to bring with him to his appointment and also sent him a confirmation email with instructions for his appointmentOne of the items we asked Mr. *** to bring with him was proof of income (in his case, current pay stubs). When Mr. *** signed a contract to purchase a Kia Soul from Paul Blanco's Good Car Company Stockton dealership on June 13, 2016, he did not have his pay stubs with himHowever, we trusted Mr***' word and agreed to move forward with the deal based on his stated income and Mr. ***' promise to bring us his pay stubsWe advised Mr. *** that time was of the essence in remitting his pay stubs for employment verification purposes.Mr. *** did not bring his pay stubs to our finance department until approximately days prior to the 10-day law mark for issuing a rescission letterWe then advised him that at this point we needed to get his pay stubs verified through the lender who agreed to accept his loan application, Americredit.During the stipulated loan document verification process, Americredit learned that Mr. *** had garnishments and an internal loan attached to his job incomeThe garnishments and internal loan effectively reduced Mr. ***' income, making it inconsistent with the stated income on his application for loan approvalSince Mr. ***' applicable income for loan approval did not qualify him for Americredit's loan program, Americredit turned the deal down.Consequently, our desk and finance managers attempted to get Mr. ***' deal bought through another lenderThey found two lenders willing to finance Mr. ***: *** Consumer USA and AL FinancialUnfortunately *** was willing to approve a maximum loan amount of only $7,at 19.92% interest, and AL Financial stipulated unusually high fees with similar termsEither way, this would require a substantially higher down payment from Mr. ***.We regret that we were unable to hold Mr. ***' auto loan deal together after learning of the attachments to his income that negatively impact his credit profileHad Mr. *** brought his pay stubs with him to his appointment as we advised him to by phone and email prior to his appointment, he could have avoided these circumstances that ultimately resulted in a loan retraction

All we are doing for this customer is the stripping that was promised. Client purchased a car AS_IS. Client can set up an appointment for the stripping with the service department.

Dear Ms*** Thank you for bringing this information to our attentionPer our conversations, we have reversed your car loanFurther, as we are a used car dealership - we never made any claims that your car was "new." Since the contract has been cancelled, there is no other matter
at this timeIf you need further assistance, please do not hesitate to contact my office Sincerely, *** ***, Escalate Customer Service Manager

We reviewed the above-mentioned complaint submitted by *** *** on October 3, 2016. Ms*** intended to trade in her vehicle. Her vehicle was valued at $4,upside down. Based on the lender’s instruction, Ms***’ loan was contingent upon a co-signer or down payment. Our finance company requires a credit history report, proof of income, or money down to approve a car loan In addition to our finance policy, we stand by the language stating that most approvals are based on down payment and income, not credit, as displayed in advertizing for potential Paul Blanco’s Good Car Company “Fresh Start” customers to see (attachment enclosed) We have been in touch with Ms*** to discuss her complaint Sincerely, *** *** Director of Operations/CFO

Mr*** 1st initial car note payment was due February 2017, days from the date of sale January This also clearly stated on his sales contract for which was explained to him before he signed in agrrement to the terms of sale The insurance policy was issued to Mr*** the
day he purchased his vehicle before leaving the lotA docusign with the insurance documents was sent to the email provided by him and all forms were signed and completed I did speak to Mr*** today 3/29/The term of the contract was explained to him as far when his 1st initial payment was due and apologyzed on behalf of Paul Blanco's Good Car Company for the misunderstandingAlso, copies of his policy were emailed over to him.

HI ***, I APOLOGIZE FOR ANY MISCOMMUNICATION ON OUR PARTTHE CHECK FOR YOUR REFUND OF $1,WAS SENT TO THE STOCKTON DEALERSHIP YESTERDAY AND I HAVE CONFIRMED THAT YOU DID PICK IT UP YESTERDAY LATE MORNING WE HAVE RESOLVED THIS MATTER IN A TIMELY MANNER

We reviewed the above-mentioned complaint submitted by *** *** on October 3, 2016. Ms*** intended to trade in her vehicle. Her vehicle was valued at $4,upside down. Based on the lender’s instruction, Ms***’ loan was contingent upon a co-signer or
down payment. Our finance company requires a credit history report, proof of income, or money down to approve a car loan In addition to our finance policy, we stand by the language stating that most approvals are based on down payment and income, not credit, as displayed in advertizing for potential Paul Blanco’s Good Car Company “Fresh Start” customers to see (attachment enclosed) We have been in touch with Ms*** to discuss her complaint Sincerely, *** *** Director of Operations/CFO