Paymentwall

These people sent me an email requesting a photo ID, front and back, a bank statement, and a photo of my CREDIT CARD for "documentation"This is phishing/identity theftThere was no privacy seal in the email, nor was the email encrypted

I have been using their services to make donations for Black Desert OnlineI'm really impressed on how quickly they respond to my inquiriesI have never seen any other customer service like thatI am really impressed on how they do not just focus on providing excellent customer service, but they also make sure all your payment information are secureKeep up the good work!

Initial Business Response / [redacted] (1000, 5, 2014/11/03) */ The orders associated with these transactions have already been completed The customer's account has been banned in the game due to repeated violation of the website's policyAs reported, his violation includes "Harassing and name calling people over and over"A lot of people reported him to be rude and harassing themHe was warned a lot of timesIt's his 3rd ban Our support team has already been in touch with the customer and has communicated with him why his account got banned

They back up their clients when they steal your money and don't fulfill their end of the agreementBeware of any merchant using their services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

The following is a copy of the initial complaint emailed to the Company in question: From: BlkAngl Leah Bradshaw-Koo ([email protected]) Sent: Saturday 6/25/ [redacted] 9:PM To: [email protected]; Good day, I was blocked from recharging my account today, Saturday, June 25, ***This is an error and I request immediate restoration of my account so that I may proceed with recharging my account in order to receive consecutive reward claims within Star Of Heroes LOY GamesI previously utilized a prepaid [redacted] ending #***My [redacted] Account is registered under my name and email addressMy PaymentWall IncCertificate# is [redacted] This is a huge inconvenience for me and a simple apology isn't enoughI look forward to this matter being resolved as quickly as possible with proper compensation~ BlkAngl LBradshaw I received a response from the Company on Sunday, June 26, [redacted] 4:AM requesting me to verify my account by submitting one of the following documents: [redacted] C

Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Hello, We have received [redacted] email, and has been in correspondence with our Customer SupportMr [redacted] was very cooperative and was able to provide all the information we need to check on the matterIt was forwarded to our Risk Team, which upon investigation, discovered that the charges were made by someone within their householdPlease understand that in cases of friendly / family fraud, responsibility is given to the card owner Mr [redacted] was told that the transactions will not be refundedHowever, we assured him that the credit card details have already been blacklisted from our system to prevent possible future charges Thank you

Received business response via email on 3/31/16:Upon checking, a restriction was placed on ** [redacted] account due to security reasonsThis may include, but not limited to, a particular payment or a certain trend, which was identified as riskyIn order to lift the block, the verification process was put into place by asking for proof of payment / ownershipThe payment system used by ** [redacted] sends out receipts / payment history, which was asked of himAs indicated on the complaint, we ask that all sensitive information can be masked apart from the name and the expiration date of the ID.We have used the information attached to the complaint and matched it with the user's file on our systemWe have now unblocked the accountThe customer may now make a new payment.Thank youWe wish you a pleasant day.Regards,Paymentwall Team

We have reviewed his case and our team has reached out to [redacted] to give instructions on how to verify his accountWe are waiting for his reply and is hoping that the resolution we presented would be acceptable for him this time around

Complaint: [redacted] I am rejecting this response because: I have spoken to both the bank and police, giving them the details of what has happened in regards to the popup from your company upon a transaction being made on the Black Desert Online site demanding a full color copy front and back with all four corners showing of my government issued ID, Drivers License, Passport and full color copy front and back with all four corners showing of the debit or credit card used along with an unedited copy of the transaction and bank or credit card statementThe communications with Paymentwall via email and the continued demands for this information has been unprofessional, poorly typed responses stating until the documents are provided the account will remained permanently blocked from further purchasesBoth the bank and police have stated very clearly a third party payment processing center is not entitled to this information and this is very typical of phishing scamsI have also spoken to the Federal Trade Commission and they stated the same thing as the bank and the police giving me more information about phishing scams and State and Federal Privacy LawsMy account on Black Desert Online was flagged without provocation, only my partner and myself have accessed the accounts on Black Desert Online and we have used the same computer, internet service provider and debit cards to make purchases in the gameI have asked your company for disclosure of what you have deemed a risk assessment and have not received any information to validate that claimI have full trust in the bank and police and will not submit personal sensitive information to your company and risk my identity or creditI would appreciate the account being unlocked.Sincerely, [redacted] ***

Since the customer refuses to comply to the verification process, our team cannot allow further payments from her to be processed by PaymentwallWe have reached out to the customer to guarantee the security and privacy of their information, but the customer still refusesWe would like to stress out that his actual account is still accessible and usableHe is only limited to make further payments through Paymentwall

Final Consumer Response / [redacted] (2000, 6, 2015/10/13) */ Claim Resolved- The credit card company has notified me and they will credit my account for the full amount in the next hoursWhile waiting on the credit card agents to resolve the issue, I've also gotten a refund of $from PAYMENTWALL XXXXXXXXXX on Oct10th,

This company is nothing but a hassle to deal withOver years I used this service, as it was the only option available, to make a few transactions with a gaming serviceToday I tried to perform another transaction, which was blocked by Paymentwall, IncOf which the only way offered to remedy the situation was to provide them with identity sensitive materialWhen I told them my concerns trusting people with personal information their response was "We would like to clarify that it is not our intention to expose your information to any risks" Unnecessarily obtaining information is exactly the definition of exposing information to risksI already had to clarify with [redacted] that these transactions are me before [redacted] fraud department wouldn't flag themIf the [redacted] , the US's 2nd largest banking institution, hasn't notified Paymentwall that the charges are fraudulent why is Paymentwall demanding photo ID and an image of my credit card front and back due to fraudulent charge possibilities two years and almost a dozen transactions later? An earlier response from them was "We understand your concern and we share the same, that is why we have security and precautionary measures in place to make sure that your account information and data is kept confidential and secured at all times." Look at their reviews on here 100% negative, but I'm supposed to take their word for itOn the other hand my word, that I am who I say I am, requires a photocopy of my identification and credit cardMy account with the vendor is in good standing, [redacted] is fine with the transactions, and I want to make a transactionWhy is some 4th party go between able to deny my transaction and hold my donation ability hostage for ransom of my personal information

Initial Business Response / [redacted] (1000, 5, 2014/02/18) */ We have issued the Swagbucks for the of the offers that are in issueFor the other two, we have sent a follto our partner to verify the completionThe Swagbucks will be credited as soon as they have confirmed the completion

I have an [redacted] account named "***"and it was banned due to a **$ payment wall issue, however the account itself is worth thousandsIts permanently banned and no matter what I do I cant seem to get a hold of payment wall to resolve the issueAnd I wont stand for being permanently bannedI am willing to pay the difference to get it back but I cant even get a hold of payment wall to do soIt's not worth all this trouble just for the collection of paymentwall to have a **$ gift card that wasnt used properly so I owe them **$ and they ban a several thousand dollar account permanently without warning!

Initial Business Response / [redacted] (1000, 5, 2014/08/17) */ These orders have already been completed by the following day If the customer should need further assistance, he could reach us via any of the inquiries he opened or call XXX XXX XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/08/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We have cancelled [redacted] subscription, as he requested We have also issued a refund to his July subscription No further charges have been made after that We have gotten in touch with him via email to update him on this issue

Your transaction has been cancelled due to an advice we received from our payment partner, which you used for this transactionAs instructed by our customer support team, you need to send an email to have your account cleared and re-instated Please refer to Ticket ID [redacted] for the instructions on how to have your account unblocked

Tried to use the paymentwall incto purchase credit via [redacted] Provided them all the additional personal information requested, they took my money and requested further details because they suspect fraud and trying to cancel the transaction payment wasn't returnedTherefore, I contact my bank and they stopped the transaction and return my money

Initial Business Response / [redacted] (1000, 5, 2015/12/12) */ Hello, A restriction was placed on Mr***'s account due to security reasonsThis may include, but not limited to, a particular payment or a certain trend, which was identified as riskyIn order to lift the block, the verification process was put into place, including asking for proof of payment / ownershipThe payment system used by Mr [redacted] sends out receipts, which is what was asked of him (samples attached)We had a continuous communication with the customerWe truly appreciate Mr***'s patience and cooperationThe block has already been removed, and this issue resolved on December 9th,