Paymentwall

Bought a lg tv , apps say free , but most when you install it then becomes bait a switch of wanting to charge for the app to continue When try payment none of my credit cards were supported even though they were valid credit cards all visa Contacted customer service in Facebook , was told to email them , email them and told to move things faster to setup and accountAn account is not required to make a purchase The customer service is the worse Going to return my lg tv just because of this company Why have a TV with apps if I can't even order any and customer service support gives run around

Initial Business Response / [redacted] (1000, 8, 2015/04/24) */ The transactions made are valid as it has gone through the additional verification process set by the credit card providerHis son was able to provide valid information for the transactions to go through successfully A refund can no longer be issued because the credits purchased have already been used up by his son We have blocked the credit card on our end to prevent further transactions from happeningWe also suggested the card holder to contact her credit card provider to have her card blocked to avoid her son from using it again on other websites

Initial Business Response / [redacted] (1000, 5, 2014/03/19) */ Hello, [redacted] We have reviewed this transaction and our Risk Team flagged this charge as fraudulentWe have issued a refund for this transaction Depending on your credit card issuing bank,the refunded amount should reflect on your account in 3-business days or the next billing cycle If you may have any more questions or need assistance regarding this matter, don't hesitate to contact us at XXXXXX XXXX Kind regards, Paymentwall Team Final Consumer Response / [redacted] (2000, 7, 2014/03/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

This is the first time I heard about Paymentwall and I thought they are the ones who handle my payment with my account to Black Dessert OnlineI send them my inquiry and they responded real time ( about to minutes after I sent it ) They were very courteous and direct to the point which made me realize that I sent my inquiry to the wrong area since I made it through Steam To cut the story short, my experience with Paymentwall was great and they treated me as if I am their customerKudos to the team who took time checking my issueI will not hesitate to contact them in case Ill have other questions in case I'll making payment using their service:-)

Simply amazingWhile trying to do a routine transaction, as I have done before with the same PaymentWall client, they denied the transaction and requested additional informationAs others have said the documents they requested were identity sensitivePer their instructions I sent them copies of redacted (removing sensitive details) of the documents and they still demanded the documents in their entirety without redactionsThe likelihood of this resulting in an identity theft or other fraud is simply off the chartsI have never in my entire life heard of such an absurd requestI reported this to my credit card company as well as [redacted] and [redacted] to let them known about a vendor who is acting so unethically

Initial Business Response / [redacted] (1000, 8, 2016/01/02) */ Hello, Upon checking, Mr [redacted] first made a purchase on XX-XX-XXXX for USDAfter which, he made several payment attempts, which were cancelled by his bank / credit card providerWe would like to stress that the payments Mr [redacted] is referring to were initiated but not finalized transactions due to payment errorsThe restriction did not come from Paymentwall, but rather, the following message was received from his bank: "Card number is empty or invalid." Furthermore, Mr [redacted] sent a couple of inquiries via [redacted] @gmail.com on 12/07/2015, which were both answered the next day All in all, we would like to confirm that these are the only successful transactions made by Mr [redacted] to date: 12/06/- USD 12/08/- USD 12/29/- USD 12/29/- USD All credits for these purchases have already been deliveredFor any other concerns, our Customer Support are available, as always, to answer inquiriesThank you Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Response time is horribleIt took them weeks to get ahold of me [redacted] bank said they come up as fraudulent charges on thier account which is why they blocked my cards from being used thereTD bank and capital oneAll is finalized just a shame you need to contact Revdex.com in order to get a reply

Hi, I've been playing this phone game called Monster Manual for a couple of months and I have been purchasing diamonds there since, with the same cardsOut of the debit cards one is my Fiance's and she's given me permissionNow they block me from purchasing and now they are asking for documentation requiring ID and receipt of purchaseI sent the documents asked, now they are asking for front and back of ID and front and back of debit cards I don't really see whyI sent information in pertaining to my purchase and our identification request that should validate me

Initial Business Response / [redacted] (1000, 6, 2016/01/08) */ Hello, We found a transaction that matches the name and amount providedWe will contact Mr [redacted] via the email address indicated on the complaint form to verify the charge We are a payment platform for numerous websites, which is why what appears on the bill is "Paymentwall." However, this is indicated on the checkout page where the purchase is made Thank you Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company provided me with the necessary information and the information was verifiedI also indicated to the company that they need to have a better policy to that changes made via their service are transparent to clients

I would rather pay with gift cards, then ever use this business againMy entire experience with Payment Wall was a disaster from the beginningThey work as a third-party payment processor on a gameI submit a payment on the game and they randomly lock down my paymentI try to get in touch with them, but no answerI can't use the service, the money is removed from the account, and I'm stuck waitingI FINALLY get ahold of someone who can barely communicateIt takes them forever to respond to emailsThey have me send them three different pictures of my ID and then say "OkayYou can make future payments with us again" Future payments? What about the PAST payment I already made that I never received the goods for!? Still waitingNow they tell me it will be refunded to me and I must wait daysThat's greatIf only I wasn't trying to buy something because of a sale, which I will now miss, because of this business

Initial Business Response / [redacted] (1000, 5, 2015/10/31) */ Hello, Mr [redacted] made a purchase on October 01, for USDHowever, for security reasons, it was cancelled and refunded by our Risk Team on the same dayThe status of the transaction should appear as "Cancelled" on the transaction history (from the checkout page)Please understand that once a payment has been refunded, the money is automatically sent back to the userHowever, the funds will appear back on the customer's account after a time frame, which depends on the bank / credit card provider's processes Currently, the account has been cleared of all restrictions, and Mr [redacted] should be able to make a payment anytime without any problemsWe apologize for the inconvenience during the time our phone system is having a problemWe truly appreciate Mr [redacted] 's patience on this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their delay in a response is atrociousThey didn't tell me their was a problem EVER till I started making a stink to them about why it hadn't clearedTheir FIRST response was they LOST the transactionThat maybe have been the most honestI gave them all the information again(this took a week by the way) This is also why their records show the WRONG dateThey had already cleared two of my purchases but somehow the third triggered their third? Really? FRAUDI still have not had a LIVE response from themI still have not had an explanation on how they lost the transactionI have not been told why they cancelled itThis is the FIRST time I have heard anything about the risk team and still no explanation about anythingThis company is just plain bad newsDid they mention the merchant had to contact them before they cleared my account? Did they tell you anywhere this whole process took almost a month and nothing happened till I reported them to you? And instead of an explanation or an apology all I got was a statement to third parties that my account was cleared and I could start spending money againThe problem is the purchase had a TIMED expiration or it didn't do any goodWhere is my recompense for my time and effort and lost purchase? Their is NO patience by Mr [redacted] just a fuming unsatisfied customer who is incensed by this companies [redacted] They can't even tell the truth or all the factsThey wave it off as if by doing NOTHING it will go awayIt will NOT until I get some sort of apology or explanation why you or your company should not be part of a class action suit Maybe they should think about customer serviceThat means prompt repliesNot canned responses days or weeks laterMaybe they should think about having a live person at the end of a phone instead of an answering machine and no person ever returning calls even when messages are left with phone numbersMaybe they should remove their Revdex.com accreditation until they fix these problems in their company Where are the people? Names would be helpful but all they say are generic things like our TEAM which means nothing I have told them my name, my phone number, my addressI have put out there all the information they need and still they HIDE behind their anonymity, making excuse after excuse, with no REAL explanation and not feeling contrite at allNO CONTACT from a real live person from their FRAUDULENT business ever! Imagine if this is how they treat me and I am a vocal person who is well educated how they treat the silent ones or the ones from other countries who don't know how to fight this kind of [redacted] practicesI have had contact now with several others who have been wrongfully treated by these jerksThis is part of the reason I am making such a big pointThey are bad for the Revdex.com they are bad for internet, for the credit processing community and the customers If they won't come clean and fix their problems then a 3rd party will have to do itIf you can't fix their problems you should at least remove their accreditation because they certainly don't deserve no matter how much money they gave you LIVE PERSON REAL PERSON Where are they? Even a peon would do but at this point I think this has escalated far enough I should be hearing from a VP or President about thisHe also better have eaten a lot of humble pie before he contacts me Final Business Response / [redacted] (4000, 11, 2015/11/23) */ Hello, We understand your frustration, Mr [redacted] Please understand that payment details may be asked in order for us to locate it on our systemFurthermore, our Risk Department is cautious in giving out information regarding cancelled payments for security reasonsAs mentioned previously, the transaction raised a red flag on our systemThis may not always correspond with the credit card's standing with the bank or card providerHowever, certain actions are initiated on our end to prevent unauthorized paymentsThis is determined by several factors or certain trends on how the purchase was madeOne of our Customer Care representative have reached out to youWe hope that you accept our apology for the inconvenience you have encountered with the cancelled transactionThank you

I used prepaid visa giftcards and all they seemed to do was put my payments on hold time and time again, until finally blocking my account from using that method of paymentI see absolutely no reason for this they are giftcards they are mine and nobody is complaining because they are freaking giftcardsSo long story short dont use this company strict verification and security blah blah blah its an a terrible company with terrible service responding to tickets with answers that dont make sense to your question because they are pre responses to other questionsIf you can use anything else

After going through the verification process (which was all of a sudden necessary after my 20th purchase), I had to close a bank account I had for over years because of this companyCustomer service was awfulThey just kept sending me automated messagesI got a email saying my issue was resolved before I ever even got a response to my ticketSomeone so unprofessional and disorganized should not be handling people's identities and payment information

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

TerrificCame here to just inform y'all how awesome my experience was from their support teamYou know, people dont usually bother leaving any positive notes for any good [redacted] they gone through any online platformNo one does thatThis website literally exists for the opposite manBut they differentIve had like different inquiries with my payments and all issue gets resolved in like several hours broAint none of them even last for more than a day! I can dfnitely say they make sure imma happy camper with all my gamesYou in good hands brother

I have been trying to end my monthly subscription to the ilikeyou.com website for months nowI had to message them several times before they told me I had to go to paymentwall to do thatWhen I get on the paymentwall.com/support page there is a search box under the words "Let's solve this quickly"And under the box it says "Common searches: payments, transfer and offerwall"I have tried searching with many words including payments, unsubscribe, subscription, help, customer service and more, but whenever I type something in the box and click on the magnifying glass to send it the page either refreshes or goes to a page with the words "Error page not found"Since the page won't allow me to send the message I went to [redacted] and searched "paymentwall customer service number" the number it gives me to call is 415-707-I have called this number countless times for over a week, left countless messages, pressing to mark them urgent and making 100% sure the messages are sent

Initial Business Response / [redacted] (1000, 5, 2015/04/24) */ The credits ordered for this particular purchase have already been used up by Ms [redacted] 's son, which is why we weren't able to refund this transactionWe still haven't heard from the merchant to refund the orderHowever, we have contacted them to inquire on this, and we are still waiting for a response As further action, we have already blocked the card from our system to prevent more charges being made on the credit card Final Business Response / [redacted] (4000, 8, 2015/04/27) */ Hello, We have received a response from the merchant, and they have no knowledge of any refund requestThey also confirmed that the game currency bought have already been used up Had it been a fraudulent charge, we will be glad to refund the transactionsHowever, in this case, Ms [redacted] has full responsibility over the credit card and its safetyThank you so much for your consideration

Let me be very cleartake any business (large or small) then picture them at their very worstGot that image? Well ladies and gentlemen your image is like a soft pillow compared to this companyI have a bit of constructive criticism for Paymentwall, Incseek out a government contract and perform background checksOh waitYou only get hired by gaming and electronic companies, then why do you act like you are screening for a security clearanceEven when you are provided the exact documentation you respond with "all four corners" or "the full document with the URL" suggesting that everyone you screen is a criminalI am not suggesting you shouldn't take your job seriously, but with your current screenings techniques the people who you think are criminals are most likely just "Gamers & TV Watchers" Get to know your demographic instead of profiling everyone!

Hi, [redacted] has been in contact with our Customer Support Team since [redacted] and last received an update on [redacted] through his email address [redacted] He has been informed that the card he wanted to use is generating an error code for the following reasons: There could be a technical issue at the time when [redacted] was trying to use his gift card and he may try again If the gift card was purchased from an online gift card market, our processor is unable to claim the balance on these cards and therefore won't be redeemable through us at this time The balance of his gift card has not been charged [redacted] may still use the full value in his other purchases Our Customer Support Team has sent him another email today to update him on this matter -- Kind regards, [redacted] [email protected] [redacted] Paymentwall Inc.www.paymentwall.comPaymentwall Global HQ Building 9th St, San Francisco, CA

Fast and excellent customer service

We have reviewed the case with [redacted] His account was on hold pending verification that is why he couldn't make any more payments through out platform We already have his account verified and is now unblocked He could already make further payments As for the Order# [redacted] , which he is requesting refund for, this order has been completed on the same date he made it and the game credits purchased has already been sent to his account and most likely had been used up by the customer by now There is no issue with the orderThis was delivered to the customer in time