Payoneer, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello Dan, You are telling me the things that are not addressing my problem at allYou said you will talk to your partner Company (***) through your internal channel for my money releaseYou are trying to say that I didn't have any rights to withdraw my own money from my own card. This obviously does not make sense and sorry to say that it all looks like one sided scam. Why you are wasting your and my time and not making an effort for my money being held by you both partner CompaniesI don't want to be treated like a football to be sent back and forth by both of you separately and both of you are giving me excuses for holding my money and you don't have any valid reason at all. All my money was legitimate and my clients never ever complained about me or requested any chageback. I need my matter addressed properly and not excuses please. Best,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Finally I received my payment after only complaining here ** December to *** Jan the period which took to get my money, This was all possible only after reported here at Revdex.com, as I have not heard their responses to my emails before the case opened hereI request payoneer to take care of customers
in more possible and quickest way like helping customers on ***, etcResponding to emails very fast is the best thing in any business, thank you Revdex.com and also Payoneer for solving the issue
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The business answer is ridiculous because I don't want to work with them again just to receive the funds the owe me legallyThe cannot froze and hold the funds with no reason when they want it it is a serious case Please ask them to give me back my funds and we will close this case forever ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** ***In reference to your e-mail dated July **, with respect to our response to Complaint # *** submitted on July **, we hereby respond to you as follows:*** ***’s allegations of discrimination by Payoneer are baseless and border on slander. Payoneer does not discriminate against any user or applicant for an account on the basis of race, color, religion, sex, disability, etcPayoneer makes all decisions regarding account functionality in accordance with applicable federal, state and local laws.As advised in our former letters, and as was also clarified to *** ***’s directly, the reason why *** *** account at Payoneer was terminated is that records provided by *** *** were not sufficient to allow Payoneer to dully verify the customer’s identity and his line of business (as it is required for compliance purposes.)Payoneer regularly reviews customer records and may limit or terminate accounts for those account holders who failed to comply with Payoneer’s requirements in providing accurate and complete information.As the provision of information by customers to allow Payoneer to verify their information is part of the terms of the services provided by Payoneer, failure to provide such information by customers is a breach of the customer’s obligations under the agreement with Payoneer. *** *** was given several chances to cure his breach, including after his account was closedNevertheless, *** *** did not provide the requested information in a sufficient mannerWe regret any frustration or inconvenience this matter may cause him. Payoneer tried reaching out to *** *** to refund the $balance he had outstanding with Payoneer, however *** *** did not cooperate or respond in any wayPayoneer encourages *** *** to contact it directly in order to coordinate said refund, however, Payoneer will not re-open *** ***’s account In order to receive payments from his customers *** *** will have to find a different venueWe know this may not have been the answer the customer was hoping for, but this is our final decision.With this communication we consider this matter as settled.With kind regards,*** ***, VP Operations, Payoneer Inc

I am out of the office with limited access to emails until May ***For urgent matters please contact *** *** ***) Thank You! ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is quite regrettable that *** ***, VP Operations, Payoneer Inc has to continuously resort to lying as there are many email correspondence between Payoneer and I, where I provided my ID information and other requested informationI have worked diligently and effortlessly to comply with all the terms and conditions of Payoneer, but, alas despite my dutiful efforts Payoneer has allowed covert and blantant discrimination to prevailI can and will provide The Revdex.com with all the correspondence between Payoneer and I and is in the process of taking legal action against Payoneer for slander, discrimination and undue distressI beseech Revdex.com to no longer support not endorse a company such as Payoneer, who tramples upon the civil liberties and Constitutional rights of othersNeed I also remind Anat that Payoneer is not a private entity and therefore, it's refusal of providing service to people of colour makes it criminally liable.Regards***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Everything was resolved so this complaint can be closed
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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*** *** *** *** *** *** *** CUSTOMER EXPERIENCE
COMPLAINT ID # ***Dear *** ***,Pursuant to your email dated June *, with respect to Complaint # ***, we hereby respond to you as follows:Payoneer provides multiple global payment services, including prepaid debit cards issued pursuant to a license from *** International Incorporated (“Payoneer Cards”) Payoneer is a registered Member Service Provider (MSP) of *** worldwide.The customer who submitted the complaint, *** *** (the “Customer”) used Payoneer Make a Payment Service which enables account holders to easily connect with the global Payoneer community by sending and receiving payments, between accounts, free of charge. According to our records, on June *, the Customer transferred $to another Payoneer user, PMT ID: ***On the same date *** *** contacted Payoneer Customer Care department and requested to cancel Payment ***, according to him it was sent in error. We are happy to inform you that following completion of the appropriate procedures, on June *, *** *** Payoneer card was refunded with $and he was able to successfully regain access to his funds. Payoneer prides itself in providing the highest level of friendly and responsive service possibleMaking our account holders feel welcome and well-cared for is among our top prioritiesA Payoneer case specialist was in contact with *** *** to examine the situation and the possible avenues of resolution, until the situation was resolved to *** *** satisfaction, as described above. We would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions or concerns. With kind regards,Dan, Employee ID: ***Customer Care SupervisorTel***

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*** *** ***In reference to your e-mail dated May *, with respect to our response to Complaint # *** submitted on May *, 2017, we hereby respond to you, jointly with Choice Bank Limited (“Choice Bank”) as follows:We are sorry to hear of *** *** dissatisfaction with our previous response.While we understand the Customer’s continued frustration and concerns associated with the decision accommodating the request of Customer’s Payer (as defined in our former letter) to return Payment ID *** ($*93.50) back to said Payer, and although we appreciate her unique circumstances and request, we can confirm that our decision to reverse the payment remains the sameAs mentioned in our former response, this decision is in line with the FirstchoicePay Card terms and conditions that govern the use of the service.Any issues or disputes between the Customer and her Payer relating to the payment that was reversed due to the request of the Payer, should be resolved directly with the Payer and are not the responsibility of Payoneer/Choice BankWe do not provide dispute resolution for payments made using our services though good faith efforts may be extended by us in case of such disputes.We suggest again the Customer to contact the paying entity Payer directly in order to discuss this situation and see what avenues of resolution they have.We know this may not have been the answer the Customer was hoping for, but this is our final decision.Please feel free to contact us if you have any additional questions or concerns.With kind regards,Anat L***, VP Operations,Payoneer Inc.Rob A***, Executive Vice PresidentChoice Bank Ltd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe company responded promptly and favorably
Sincerely,
*** ***

Revdex.com:
Complaint ID *** has been resolvedPayoneer has refunded the money to our accountThank you

My name is Dan, and I'm part of Payoneer's Customer Support Management teamYour below e-mail concerning your recent experiences with Payoneer account as well as Revdex.com Complaint # *** were forwarded to me for a review and commentsHaving read the details of your feedback I feel it
appropriate that I personally respond to you***, we take seriously every issue that is reported to us, and we aim to resolve each one as quickly as possibleWe also investigate the root causes of issues with the aim of making changes that will prevent the issues from recurringSometimes we decide that we are not able to do anything further about a specific claimFollowing our review of your account details, which included an extensive investigation and careful consideration, on March **, 2016, Payoneer chose not to provide the Payoneer payment services to youAccording to the Terms and Conditions agreed to by you when registering for a Payoneer account, Payoneer has the right to amend, cancel, change, discontinue, or suspend its services, in whole or in part, at any time in its own discretion, and any such action shall take effect at the time determined by PayoneerFurthermore, Payoneer offers the settlement for this complaint as requested by you and on March **, we transferred $3,to 2COWe expect the refund to be already processed by now, however, please be aware that processing is done by 2CO and is beyond our control, nor we can guarantee the time at which the refund will be completed. We hope you will find this an agreeable resolution to complaint #*** and that this matter can accordingly be considered closedWe are required by the Revdex.com to report them a feedback on each complaint Payoneer received from them in a timely fashionPlease confirm whether we can advise to the Revdex.com that the complaint with the reference number #*** can be considered as resolved or you prefer to contact (e-mail) them directly and close the claim? With kind regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Dear Revdex.com,Please close complaint with the reference number ***We have mutually agreed with Payoneer (see below) Kind Regards, *** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still insist that Payoneer is a scam corrupted company, they unblocked my account to show you that they are trying to resolve, meanwhile, the card associated with my account is blocked, I cannot use my card anywhere either on ATM's or in POS or onlineI can't even use any other form of payments they have on their website like internal send/recieve or whatever and I am really scared to ask for a bank withdraw because no one on god's land knows how long it will take to receive my payment as everyone in the reviews on google are saying that they have never received the money they withdrawn via wire transfer or local bank account.I believe Payoneer is a big scam, they are trying to work their ways out to scam their customers who put hard earned money into their bank, they are not trying to resolve the case, they are making it worse.Bottom line, I still cannot access my funds that Payoneer has in hold as they claim and it's been a month nowWhat a waste of time.Moreover, everywhere in google is mentioning it and letting their visitors know that Payoneer is no longer recommended
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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CUSTOMER EXPERIENCE COMPLAINT ID #
***Dear *** ***,In reference to your e-mail dated October **, with respect to Complaint # ***, we hereby respond to you as follows:Payoneer provides multiple global payment services, including prepaid debit cards issued pursuant to a license from *** *** *** (“Payoneer Cards”)Payoneer is a registered Member Service Provider (MSP) of *** ***. The customer who submitted the complaint, *** *** ** *** (the “Customer”) registered to the Payoneer Services on September **, On September **, the Customer was approved for a Payoneer Card issued by *** *** ***. Following our recent review of the Customer’s Payoneer account details, which included an extensive investigation and careful consideration, on September **, Payoneer chose to cease the provision of the Payoneer Payment Services to *** *** ** ***. According to the Payoneer Card Terms and Conditions, it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable lawFurthermore, Payoneer has the right to terminate an account at any time at its sole discretion; whether for Anti-Money Laundering regulations, risk management considerations or any other reason, Payoneer is under no obligation to disclose the reason for the rejection. Payoneer must comply with all legal and regulatory duties imposed upon it and handle all funds in accordance with these requirementsPayoneer strives to strike the right balance between accommodating our account holders' financial needs, while also prudently managing risk controls for us and for our customers. We would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience causedPlease feel free to contact us if you have any additional questions.Please feel free to contact us if you have any additional questions. With kind regards,Dan, *** *** Customer Care Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. What I do NOT agree on and won't agree on is the fact that the process takes so longThat's it
Sincerely,
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