Payoneer, Inc.

[redacted] 
[redacted]
Dear [redacted],In reference to your e-mail dated April **, 2016 with respect to our response to Complaint # [redacted] submitted on April **, 2016 we hereby respond to you as follows:We have thoroughly investigated [redacted]’s complaint and following a review of his case, we can confirm that our decision to cease provision of the Payoneer Services to [redacted] by closing his account at Payoneer remains the same.Payoneer has made a commercial decision to close [redacted]’s account. It was further decided that the [redacted] is not eligible to open another Payoneer account. As stated in our former letter dated April **, pursuant to the Payoneer Card’s terms and conditions, which were accepted by [redacted] when he registered to the Payoneer Services, making these decisions were in Payoneer’s sole discretion.In regards to the remaining Payoneer account balance, Payoneer had provided [redacted] with a service enabling him to receive payments, using the Payoneer Card. As stated in our former letter, on March **, 2016 Payoneer returned [redacted]’s most recent payments in the sum of $170.99 back to their sender. Accordingly we would like to emphasize that Payoneer does not owe [redacted] any monies. With this communication we consider this matter as settled.If [redacted] has any further questions regarding the status of the above refund, we would recommend him to contact the payments sender directly and request them to research this situation and see what avenues of resolution they have.  We would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions. With kind regards,Anat L[redacted], VP Operations, Payoneer Inc.

[redacted]In reference to your e-mail dated May **, 2017 with respect to our response to Complaint # [redacted] submitted on April **, 2017 we hereby respond to you as follows: A Payoneer supervisor was in contact with [redacted] to examine the situation and the possible avenues of resolution. We are happy to inform you that following completion of the additional review of [redacted]’s claim it was decided to allow him to deplete the account balance.Accordingly, the above-captioned complaint can be considered as resolved to the Customer’s satisfaction. We would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience caused. Please feel free to contact us if you have any additional questions or concerns. With kind regards,Dan, Employee ID:[redacted] Customer Care Supervisor

October **, 2015Reference number: [redacted] 
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  CUSTOMER EXPERIENCE COMPLAINT (ID # [redacted])Dear Yaw Ababio,Pursuant to your email dated September **, 2015 with respect to Complaint # [redacted], we hereby respond to you as follows:Payoneer provides multiple global online payment services, including prepaid debit cards issued pursuant to a license from [redacted] International Incorporated (“Payoneer Cards”). Payoneer is a registered Member Service Provider (MSP) of [redacted] worldwide.The customer who submitted the complaint, Ms. Amorette Jones (the “Customer”), registered for a Payoneer Card to receive commercial payments from Airbnb, a corporate client of Payoneer that uses the Payoneer payment services to facilitate payments by guests to hosts using the [redacted] marketplace.Payoneer prides itself in providing the highest level of friendly and responsive service possible. Making our account holders feel welcome and well cared for is among our top priorities and we strive to reach the highest service standards.We have a very comprehensive Quality Assurance team and put great effort into making sure that our customer service representatives are working to meet those priorities. According to our logs, on September **, 2015 we sent the Customer a number of messages via e-mail requesting her to resend her photo ID due to the low quality of the document she had sent. On September **, 2015, after resending her ID as requested, [redacted] contacted our Customer Support via phone and was advised that her documentation had been received and was under review by our appropriate department. On the same date, as per the Customer’s request, she had an opportunity to discuss her concerns with a Customer Support Shift Supervisor. Over the following days, a Payoneer Customer Support Case Specialist was in contact with [redacted], to further discuss the matter and better research her concerns.We would like to emphasize that as an online payments services company, we operate according to standard regulatory requirements to confirm the identity of all account applicants  and verify that our services are not abused. Payoneer requires specific information and documentation to help ensure the security of its account holders, and to comply with rules and regulations imposed by its Security department and banks. In addition, we believe that requiring customers to provide valid and good quality copies or evidence of their identification documents also protects them from criminals who might falsely use their identity, without them ever knowing, in order to get access to their accounts and funds.We are happy to inform you that on September **, 2015, [redacted]  was able to successfully update her banking information. Accordingly, the above-captioned complaint can be considered as resolved.We would like to take this opportunity to thank you and the Customer for providing us with her feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions or concerns. With kind regards,Anat L[redacted], VP Operations, Payoneer Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 My use of the Payoneer service was abruptly terminated without probable cause. I did not violate any of Payoneer's terms and conditions and provided verifiable information to prove my identity in compliance with Payoneer's terms of service. Despite my proactive efforts my account was terminated and the only reason Payoneer can provide is that " we simply have the rights to terminate your use of our services ". This is egregious and discriminatory. I have sent memorandum and other communication to the US Attorney General's Office and have sought legal counsel. Payoneer must not be allowed to continue  its illegal and discriminatory actions. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Payoneer Says They Are Return Payment To origin buy The Company was Not receiving the payment On there account they are told me that.So 170.99$ was not return to the Origin account  Second Thing Origin Company(Dailymotion)  Send Me 118.58$ On my Account So how can Payoneer Send 170.99$ on there account That Payoneer Claim This Payoneer was An Payment Gateway Company They are handle Client Money On this Case How Can they Close My account without any Notice They are Like a Bank Right So if I provide them all of verification document Than what is  the problem to Look after My account  Also Money Laundering or any type Of behavior was not possible in Payoneer Because Payoneer only accept Payment From There Listed Company That are registrar from   Them Not any Other payment Like Bank transfer Card transfer there are not accept.. You can check My full Statement and account activities That I don't Receive any big amount and not any Outside payment From Payoneer All payment are clean. I am freelancer and I have work in A company they are send me the money Thats it .  They are just scam the people     
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
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[redacted]
[redacted]
In reference to your e-mail dated April **, 2017 with respect to Complaint # [redacted], we hereby respond to you, jointly with Choice Bank Limited (“Choice Bank”) as follows: First, it is terrible to hear about [redacted] Alberta [redacted] loss and we would like express our sincere sympathy to her.[redacted] is a holder of a Firstchoice Pay Prepaid MasterCard® Card (the “Firstchoice Pay Card”) issued to her by Choice Bank.  Borderless Payment Solutions Ltd., a wholly owned subsidiary of Payoneer Inc. (together shall be referenced herein as “Payoneer”) provides management services for the Firstchoice Pay Cards program under a services agreement entered by the parties. Such management services include technology, customer support, account application processing and compliance and risk management services.  The Firstchoice Pay Card enables [redacted] (the “Firstchoice Pay Customer”) to receive commercial payments to her Firstchoice Pay Card balance, from paying entities using the Firstchoice Pay payment solution.The use of the Firstchoice Pay Card, any receipt of payments to the Firstchoice Pay Card balance, and the use thereof is governed by the Firstchoice Pay Card Terms and Conditions.  Under the Firstchoice Pay Card terms and conditions, the Firstchoice Pay Customer authorizes the paying entity loading the funds to the Firstchoice Pay Card and Choice Bank to recover any funds erroneously added to the Firstchoice Pay Card balance. Such terms and conditions also allow Choice Bank to terminate or suspend customer’s use of the Firstchoice Pay Card at any time, including access to funds.Please be advised that one of the paying entities of the Firstchoice Pay Customer (the ‘Payer’, our partner) has recently contacted us and requested to recall the Firstchoice Pay Customer’s recent payout of $*93.50, dated April *, 2017, Payment ID [redacted]. They also requested us to stop supporting this Firstchoice Pay Customer payout activity with them via the Firstchoice Pay payment solution.  Accordingly, and in compliance with our policies and the Firstchoice Pay terms and conditions, we have blocked the Firstchoice Pay Customer’s Card, initiated an investigation into this situation and returned the funds back to the Payer. Payoneer and Choice Bank must comply with all regulatory duties imposed upon us and handle all funds received form our corporate clients in accordance with these requirements.  Our intent is to strike the right balance between accommodating our account holders' financial needs, while also prudently managing risk controls for us and for our partners.We recommend the Customer to contact the Payer directly in order to discuss this situation and see what avenues of resolution they have.We will consider refunding [redacted] card with $2 fees charged for her failed cash withdrawals on April *, 2017.We would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions or concerns.  With kind regards,Anat L[redacted], VP Operations,  Payoneer Inc.                                 Rob A[redacted], Executive Vice President,  Choice Bank Ltd.

[redacted]
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[redacted] ** [redacted]
[redacted]CUSTOMER...

EXPERIENCE COMPLAINT ID # [redacted]Dear [redacted], Pursuant to your email dated February *, 2015 with respect to Complaint # [redacted], we hereby respond to you as follows:Payoneer provides multiple global payment services, including prepaid debit cards issued pursuant to a license from [redacted] (“Payoneer Cards”). Payoneer is a registered Member Service Provider (MSP) of [redacted] worldwide.The customer who submitted the complaint, [redacted] (the “Customer”), obtained a Payoneer Card through [redacted], a company that uses the Payoneer payment services to pay their freelancers worldwide by loading funds to their Payoneer Cards. According to the communications we received from the Customer, it appears that for a certain period she did not have access to her Payoneer online account because she forgot her login information and she did not correctly answer the security questions designed to verify her identity. We would like to emphasize that one of our most important responsibilities is protecting account holder information. When account holders report that they forgot their login information, we follow a strict security protocol in order to ensure that there are no attempts to access information or funds by anyone other than the registered account holder, and in order to protect our system against identity theft, fraud, breach of privacy, and unauthorized access to critical information. We are happy to inform you that following completion of the appropriate security procedures, on February *, 2015, [redacted] was able to successfully regain access to her Payoneer online account. Accordingly, the above-captioned complaint can be considered as resolved to the Customer’s satisfaction.With regard to the [redacted]’s service experience - according to our records, she was requested to provide her phone number as part of the verification process in order for us to match it against her details that we have on our system. We did not promise to call her. We apologize for the misunderstanding and any confusion caused. Furthermore, please note that during the resolution process of this unfortunate situation, [redacted] was able successfully to use all communication channels available to our customers – live chats, phones, and emails.We would like to take this opportunity to thank you and the customer for providing us with his feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions. With kind regards,[redacted]
Payoneer Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]...

[redacted]Dear [redacted]:In reference to your e-mail dated December *, 2016 with respect to Complaint # [redacted] we hereby respond to you as follows: According to our records[redacted] (the Customer) did not follow the established procedure of the Payoneer's transaction chargeback protocol which includes a specific time frame for each dispute step.Having said that, we are happy to inform you that following completion of the additional review of [redacted]’s claim and in order to demonstrate to him Payoneer's commitment to high quality client and show our good faith, it was decided to credit his Payoneer account with the full amount of the transactions he disputed.Accordingly, the above-captioned complaint can be considered as resolved to the Customer’s satisfaction.We would like to take this opportunity to thank you and the customer for providing us with his feedback and regret the inconvenience caused.Please let us know if we have explained the situation clearly, and feel free to ask any additional questions.With kind regards,[redacted] Customer Care Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Hello and I hope upon reading my response to this matter is you are totally having a wonderful time. I pervectly agree to what Firstchoice pay has to reason out on this situation. They were actually legal and just if you would hear it the first time. Now, here comes the other side of the story, I would like to ask Payoneer / Firstchoicepay, as to what kind of INVESTIGATION have they done that it was really all in favor of one side. Though I am not rich, it doesn't mean I am inferior in anyway. Going back, let me just clarify what I have read. Did you just say you conducted a thorough investigation? Alright, if you did may I ask as if you know what happened as to why Cam* was trying to steal my money? First and foremost, Firstchoicepay is a payment method that is used worldwide, not by only a single individual on an individual card. Please do not tell me you do not know how webcam modelling works. Like me I do work as an agent primarily I just manage their payouts based on how much they earn and how much their payout that would reflect on my payoneer card. So lets give the scenario as an example as to what happened. So I do manage a lot of models here who happened to have 1 performer who ask to be under my supervision which means he is going to link his Cam* account on my payoneer card and we have some personal agreement about percentage of my revenue based on his weekly sales. So to be specific that performer was actually the one who is directly connected to cam* and works as a performer for quite sometime I guess. Since Cam* pays daily but there is a delay of 3 days as it is being reserved for 3 days so to prevent payment problems during payouts. My obligation is to be able to provide his daily income if in case he will work on a daily basis which is his choice not mine, so for instance he earned above $50 which is the minimum quota to be able to request payment I pay him the $50 that moment and it is me who has to wait for a few days to be able to have the money credited to my payoneer card. But ofcourse I dont do webcam shows as being an agent or manager is just a sideline to add income nd help my husband who happened to pass away of a tragic car accident coincidently a few hours right before they block my card. Let me just ask, how did the investigation happened without me or [redacted]the name of the cam* performer) being asked a single question. Could you proudly say an INvestigation is bias or one sided because I am 100% sure you are able to communicate with Cam* am I right? Well, that is very unprofessional if you disagree please tell me how very PROFESSIONAL that would sound if you are in my situation. The money was paid on my card, When the money was on my card it is mine and it is my posession and you reserve all the right to investigate go ahead but charging me without my authority and my permission is not something that I agreed upon. With the $*93 payout only 20% of that is my revenue because Nilo was already paid in cash the day he earend it. And as I said it is  not me who peerforms in front of my webcam and I have no direct people to talk to there I do not even know how I could talk to them and what would I say ? I have no idea what the hell their problem with the performer is. Now tell me if you did an investigation how on Earth was I the one who suffered. Why on Earth did you charge money from my account without my authority and my permission not even a simple email so that you might wanna hear my side. And pleas why did you say erroneous mistake that it was paid? It was really Nilo's payout. Now Cam* had some issues with the performer which I have no idea then I will let them solve it. And you should have also let them do that. But why would you act like a judge trying to hear a court hearing but you only invited one party and the othe rparty doesnt even know what is happening and whats worst is you decided just to charge money from your customers account without permission. Thats very frigtening you know why? It only means you can just take $500 from any account whwnever you want. Whenever you feel something was wrong. Without HUMANE process I used HUMANE and not LEGAL based on your very self centered rules terms and conditions. Have you ready your terms and conditions of how very selfish you are that you only want all the favor unto you. Hello? Youre doing business and youre afraid to take risks? St happens and you cant defeat that you wouldnt die without experiencing St. But in my entire life this is the worst St ever that happened to me. Oh not to mention Dan emailed me saying my card wa sunblocked by my money was gone. Hahah then after 2 days its blocekd again. So did someone ask again Payoneer to charge money. It is therefore not acceptable. In short, I am hereby demanding my money back the full amount you TOOK FROM MY ACCOUNT without my knowledge. I do not see anything about agreeing that you can just take money from my account. Yes you have the right to disable access to funds during times investigations need to be done. But mind you hire someone who is far way better than the one who investigates based on an assumptiion that one side is good and the other is bad based on the first story you would hear, I am hereby stating now that I am demanding my money that you took from my account without my authority and permission which is not accetable. You have no right to manipulate the funds on my account without prior notice money is a sensitive part it is not a card that you reserve the right to terminate and so so I dont care if I dont have a card but when its money LEGALLY you just dont take it away when u want. REMEMBER cam* paid it it was paid okay? That is a very easy to understand explanation. If in case they have problems with the performer then let them solve itBecaiuse the card is under [redacted] and not under [redacted]. Wherever you go The account is under [redacted] and the performer is [redacted]. He does not own my card for you to take my money without my permission because that is stealing.  I will wait for your reply in a few days because we will have to pursue this legally if you dont give my money back as soon as possible. Thank you! AGAIN, I am [redacted] If you have investigated as what you are claiming you did. You must have known the performer account that had some problems with cam* is not under my name nor my late husband that you will let me suffer because I was really depressed as to how your conscience can take such a tragedy that you made worst because of your investigation thats one sided. I never thought such a big company would act very biased just because cam* is a big fish and I am just a poor lady. Now justice must be served. I will give you not a week to send me my money back which you manipulated like youre just playing a game. Your company is the worst ever company I have ever seen. In the real world even if you have a lot of credit card debt from a bank never will a bank automatically take the amount you owe them from your savings account without your authority because that is money and wyou have no right to treat small people like St. I need my $*93. in less than a week because a month of waiting and depression is more than enough inconvenience and psychological trauma you brought me. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
[redacted]
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[redacted]
[redacted]
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[redacted]...

[redacted]
[redacted]In reference to your e-mail dated February **, 2017 with respect to Complaint # [redacted], we hereby respond to you as follows: Payoneer, a Delaware corporation, is a provider of payment processing services including prepaid debit cards issued pursuant to a license from MasterCard® International Incorporated (“Payoneer Cards”). Payoneer is a registered Member Service Provider (MSP) of MasterCard® worldwide. In addition, Payoneer is a Money Service Business (“MSB”) registered with FinCEN and is a licensed money transmitter under the laws of various states in the United States of America. The customer who submitted the complaint, [redacted] (the “Customer”) registered to the Payoneer Services on May **, 2013. In 2016 the customer was offered the Payoneer Billing Service. Business owners, professionals or freelance consultants who need a quick and easy method for their clients and customers have an option to pay them through our Billing Service which makes it easy for sellers and buyers to send and receive funds safely and securely.  As a fully regulated US company and Money Service Business, Payoneer strictly adheres to all online payment regulations. While the majority of payments received using our services are funded automatically, a manual review may be required in some cases, in order to confirm that the payment fully complies with our Terms and Conditions. Users are responsible to provide us with accurate and true information regarding the payment to be made via our payment solution. Users may be required to provide us with additional information and documents prior the payment to be approved. Such additional information might include documents allowing Payoneer to verify the source of the funds, nature of the services being paid for and invoices for services provided. Customers must not use the Billing Service for any illegal, fraudulent or other prohibited activity. If Payoneer suspects that a user may be engaging in or has engaged in a fraudulent, illegal or prohibited activity, including any violation of the Service Terms and Conditions their access to the Payoneer Services may be suspended or terminated. We advise [redacted] carefully read and review the Billing Service Terms and Conditions to understand the purpose of the service, its limitations and prohibited transactions.  Payoneer regularly reviews user records and may limit or terminate accounts for those account holders who failed to comply with Payoneer’s requirements in providing accurate and complete information.As the provision of information by customers to allow Payoneer to verify their information is part of the terms of the services provided by Payoneer, failure to provide such information by customers is a breach of the customer’s obligations under the agreement with Payoneer. In regard to additional customer’s concerns, please be advised that when a Payoneer user receives a credit/debit card payment, an authorization hold for the entire amount of the payment is placed on the loader’s card until the payment is approved or declined by Payoneer. Once the payment is approved, the transaction amount will be charged and the hold is removed; otherwise, the hold is removed by the loader’s card issuer within approximately 7-10 days. The exact time it takes to remove authorization requests varies by financial institution. If [redacted] claims that a specific payment was canceled by us and his client still has not received the funds back, we suggest the loader to contact Payoneer directly. This will allow us to better research the situation in question and see what avenues of resolution we have. We would like to take this opportunity to thank you and the customer for providing us with his feedback and regret the inconvenience caused.Please let us know if we have explained the situation clearly, and feel free to ask any additional questions.With kind regards,Dan, Employee ID[redacted] Customer Care Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They have given me no reason for the rejection of the payment, The company is Legal and has not broken any of Payoneer"s rules and regulations and has not broken any laws of the United States of America. It is unfair to providing public service with the intention of sabotaging people without reason.They cannot be allowed to be treating people this way, this is an injustice. I HAVE ASKED THEM TO SHOW ME WHAT I DID WRONG AND THEY REFUSE TO, I NEED HELP AND I AM ASKING THEM TO SHOW ME WHERE I WENT WRONG.The bottom line is I did nothing wrong and neither did the company that I work for. My question is if I did something wrong then show me? If not then why reprimand me. I have done all the research to ensure that I am not at fault, which I am not.To add injury to insult, I personally know of someone, who has received payments from the same company, and if you want prove I can give it, his Name is [redacted] and his payoneer account wasn't blocked, which has now lead me to think this is a personal attack on me for no reason.You tell me if that is right.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

September [redacted] 2016Reference number: [redacted]
[redacted] CUSTOMER EXPERIENCE COMPLAINT ID # [redacted]Dear Dispute...

Resolution Services:In reference to your e-mail dated September **, 2016 with respect to Complaint # [redacted] we hereby respond to you as follows: Payoneer provides multiple global payment services, including prepaid debit cards issued pursuant to a license from [redacted]® International Incorporated (“Payoneer Cards”). Payoneer is a registered Member Service Provider (MSP) of [redacted]® worldwide. The customer who submitted the complaint, [redacted] (the “Customer”) registered to the Payoneer Services on February **, 2016. On the same day the Customer was approved for a USD Payoneer prepaid debit [redacted] card issued by Wirecard Card Solutions Limited located in the UK. Payoneer has partnered with multiple banks to issue prepaid debit [redacted] cards, including banks in the US and Europe; however, the customer was never promised that he would be supplied with the card issued by a US bank.According to our records, on September **, 2016 the customer made two transactions with/through [redacted] (the “Merchant”): for 136.52 and 69.91 Great Britain Pound, which on September **, 2016 were converted by us into US Dollars as $180.62 and $92.49 respectively and on the same day posted to his Payoneer card. In addition, currency conversion fees applied.   If [redacted] believes that there are mistakes with the above amounts and/or currencies and he expected to be charged differently, in this case, first he needs to contact the Merchant and ask for a refund or other corrective action.  If he claims that he has receipts/invoices showing different amounts or currencies for the transactions in question, he needs to provide us with copies of these documents and we will consider to dispute the transactions via the Network.Please let us know if we have explained the situation clearly, and feel free to ask any additional questions. With kind regards,[redacted] Customer Care Supervisor

[redacted]...

[redacted]In reference to your e-mail dated June **, 201* with respect to Complaint # [redacted], we hereby respond to you as follows: Payoneer provides multiple global online payment services, including prepaid debit cards issued pursuant to a license from MasterCard® International Incorporated (“Payoneer Cards”). Payoneer is a registered Member Service Provider (MSP) of MasterCard® worldwide.The customer who submitted the complaint, [redacted] (the “Customer”) registered to the Payoneer Services on April **, 201* to receive commercial payments from [redacted], a corporate client of Payoneer that uses the Payoneer payment services to facilitate payments to their affiliates. On the same day the Customer was approved for a Payoneer GBP (British Pound) prepaid debit MasterCard card, card ending in [redacted]. On April **, 201[redacted] received her first payment, Payment ID [redacted], in the amount of GBP 34 which was loaded to the above card.Because [redacted] facilitates payments in multiple currencies, on May *, 201* the Customer was issued an additional Payoneer USD prepaid debit MasterCard card, card ending in 0304. On June *, 201[redacted] received a payment, Payment ID 45454562, in the amount of USD 4*.*5 which was loaded to the card ending in 0304.According to our records, unfortunately, both cards – GBP and USD were not delivered to the Customer by local postal services and therefore Payoneer reissued and sent new cards, free of charge, to the address on file. The new cards were successfully received and activated in June 201*. In regard to the card fee structure, we believe that Payoneer does its utmost to disclose the function of our cards, their limitations, and the fees associated with our services.  In accordance with our procedures, all Payoneer applicants are required to review the terms and conditions and pricing information associated with Payoneer Account services before an application is processed.A Payoneer Case Specialist was in contact with [redacted] to examine the situation and the possible avenues of resolution. We are happy to inform you that following completion of the additional review of [redacted]’s claim it was decided to refund her with the fees.Accordingly, the above-captioned complaint can be considered as resolved to the Customer’s satisfaction. [redacted] has confirmed that.We would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions or concerns. With kind regards,Dan, Employee ID:[redacted] Customer Care Escalations Supervisor

[redacted]
[redacted]In reference to your email dated July **, 2016 with respect to Complaint # [redacted], we hereby respond to you as follows:Payoneer provides multiple global online payment services, including prepaid debit cards issued pursuant to a license from...

MasterCard® International Incorporated (“Payoneer Cards”). Payoneer is a registered Member Service Provider (MSP) of MasterCard® worldwide.The customer who submitted the complaint, [redacted] (the “Customer”) registered to the Payoneer Services on January [redacted], 2015 to receive payments via our Global Payment Service. This service is a solution for Payoneer account holders worldwide to receive commercial payments from international companies for work done online, such as freelancing, affiliate networks, [redacted]/[redacted] sellers, app development, stock photography, and more.Following our review of the Customer’s Payoneer account details, which included an extensive investigation and careful consideration, on December *, 2015 Payoneer chose to cease the provision of the Payoneer Payment Services to [redacted]. According to the Payoneer Card Terms and Conditions, it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. Furthermore, Payoneer has the right to terminate an account at any time at its sole discretion; whether for Anti-Money Laundering regulations, risk management considerations or any other reason, Payoneer is under no obligation to disclose the reason for the rejection. Payoneer must comply with all legal and regulatory duties imposed upon it and handle all funds in accordance with these requirements. Payoneer strives to strike the right balance between accommodating our account holders' financial needs, while also prudently managing risk controls for us and for our customers. On August *, 2016 following our additional consideration of this situation, which included a careful review, it was decided to temporarily unblock customer’s Payoneer account and let him use the funds left on his Payoneer card - USD 7,406.50 as soon as possible to bring the balance to zero. According to our records, as for today, [redacted] has almost spent all the funds left on his account.With this communication we consider this matter as settled.   We would like to take this opportunity to thank you and the Customer for providing us with her feedback and regret the inconvenience caused.Please feel free to contact us if you have any additional questions or concerns. With kind regards,Dan, Employee ID: [redacted]Supervisor, Payoneer Customer Care.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Revdex.com is great.....
Sincerely,
[redacted]

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[redacted]In reference to your e-mail dated April *, 2017 with respect to Complaint # [redacted], we hereby respond to you as follows: Payoneer provides multiple global online payment services, including prepaid debit cards issued pursuant to a license from MasterCard® International Incorporated (“Payoneer Cards”). Payoneer is a registered Member Service Provider (MSP) of MasterCard® worldwide.The customer who submitted the complaint, [redacted]  (the “Customer”) registered to the Payoneer Services on February *, 2017 to receive commercial payments via our Global Payment Service. In addition, the Customer was enabled for the Payoneer Make a Payment Service which enables account holders to easily connect with the global Payoneer community by sending and receiving payments, between accounts, free of charge. We would like to emphasize that it is not our intention to upset or make things complicated for our valued account holders, but to provide them with excellent financial products and services. We are truly sorry to hear about [redacted] bad experiences with our support and that we did not meet his expectations and did not live up to our own high standards.  We have a very comprehensive Quality Assurance team and put great effort into making sure that our customer care representatives are working to meet those priorities. We will review our communications with the Customer to make sure we have the complete picture.According to our records, on March **, 2017, [redacted] received a $95 transfer (Payment ID [redacted]) from another Payoneer user, this payment was later reported as an unauthorized by the payment sender. As the result, we temporarily blocked the card, initiated an investigation into this unfortunate incident and the Payoneer Make a Payment Service was put on hold and unavailable to the Customer until we have completed our investigation. Solving such cases helps us continue to offer Payoneer as a secure and cost-effective payment solution. In addition, please be advised that the above situation was not related to another payment the Customer received ($53, Payment ID [redacted]) processing of which was delayed because the card was blocked.  We are happy to inform you that following completion of the appropriate procedures, on April **, 2017 [redacted] Payoneer card was unblocked and the Payoneer Make a Payment Service re-enabled. Payoneer prides itself in providing the highest level of friendly and responsive service possible. Making our account holders feel welcome and well-cared for is among our top priorities. A Payoneer supervisor was in contact with Mr. Alsedfy to examine the situation and the possible avenues of resolution, until the situation was resolved to [redacted] satisfaction, as described above.  We would like to take this opportunity to thank you and the Customer for providing us with his feedback and regret the inconvenience caused. Please feel free to contact us if you have any additional questions or concerns.  With kind regards, Dan, Employee ID:[redacted]  Customer Care Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you very much,
[redacted]