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PCI Auctions East Coast

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PCI Auctions East Coast Reviews (48)

Hello and thanks for your messageWhen we initially spoke on the phone we said that the labor estimate was $and that your equipment had an auction value of $5000-$We discussed the fact that exact labor
is very difficult to determine without seeing the location first as every restaurant extraction comes with a different set of challenges and problemsYour equipment brought $at auction and we charged $for labor due to the complications that were experienced on the job pulling your foot hoodWe were on site for hours when we had estimated that the job would only take hoursYour contract (which you admitted to us that you hadn’t read before signing) stated that we were going to sell your equipment on or about September 22nd and we were able to get your equipment sold on September 5thYour check was overnighted on September 16thYou called us upon receiving your check with questions and we returned your call on September 19th at 3:02PMWe spoke for minutes and addressed your concerns, aside from two pieces that were allegedly missing from the auctionWe called you back on the September 20th to ask you to email us more information on the two pieces so we could look further into the issueYou sent us an email on September 23rd with that informationWe called you back on September 26th to share that the first missing piece was #in that auction (and part of your check) and the other missing piece was never described in our initial list or pictures of the equipment so it was never picked up in the first placeYou didn’t answer that call so we left that information in a voicemailWe then called you again on September 28th and September 29th to try to reach you to make sure there were no other questions but both calls also went unansweredWe have no record of you calling back on either number that we have on file for you any time after our conversation on September 19thWe also received no additional emails expressing any further concerns or questionsI’m sorry that you feel that way but we made every effort we could to reach you to no availI'm sorry that you had a bad experience and hope that I have addressed all of your concerns

The south location knowingly charged cc for 2 items they could not infact sell and have yet in57 days refunded money’s truthfully stolen.

------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Jun 22, 2015 at 11:16 AMSubject: Fwd: complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Fri, Jun 19, 2015 at 11:19 AMSubject: complaint #[redacted]To: [email protected] attached for all paperwork concerning this transaction.Regards,[redacted]-- [redacted]Owner, [redacted]phone: ###-###-####email: [redacted].comwww.[redacted].com

------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Jun 22, 2015 at 11:16 AMSubject: Fwd: complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Fri, Jun 19, 2015 at 11:19 AMSubject: complaint #[redacted]To: [email protected] attached for all paperwork concerning this transaction.Regards,[redacted]-- [redacted]Owner, [redacted]phone: ###-###-####email: [redacted].comwww.[redacted].com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  It was clearly staged to look like a functioning unit.    I was going to write more, but realized you don't care about any of this, your responses are quite measured and self servingly rationalized.   Have a good day.    
Regards,
[redacted]

To whom it may concern,                 [redacted] has purchased from our company many times in the past (6 times in total to be exact) and is familiar with our company's terms and conditions, merchandise that isn't...

removed from our facility on the designated pick is assessed a storage fee based upon the amount of space that it takes up in our warehouse.  The Auction pick -up day was Tuesday April 24, 2017 and he came to our facility on Thursday April 27, 2017. The amount of merchandise that was left at our facility falls into the $50.00/day storage fees because of the amount of space all of the merchandise was taking up in our warehouse. [redacted] signed the credit card slip when he was at our facility and he was informed that in the future he can avoid the storage fees by removing the merchandise from our facility on the designated pick-up day. I reviewed the video and recordings and our office manager wasn’t rude to this customer in their interactions. Sometimes customers say that she is being rude because she’s reinforcing our policies. They make these accusations for the purposes of diverting blame and customers not wanting to follow our policies and procedures. The customer left our facility and came back after about 20 minutes to threaten my office manager pickup his beverage dispenser. While our office manager was getting her lunch out of the back of her car he drove back onto our property and approached her and said, "Mark my words ma'am, you will regret that 100.00 you charged me." I witnessed this as well and will file a police report if Abby doesn’t receive an apology from [redacted] for his threatening behavior. The Commercial Countertop Refrigerated Beverage Holder Dispenser w/ 2 Hoppers and Drip Tray that [redacted] purchased from the auction was listed as tested and working because the piece is in fact tested and in working condition.  We allow all customers to come to our facility and preview the items prior to bidding on them prior to bidding on the items that are up for auction.  We sell all merchandise in the condition that it is received. The fact that the machine has a cracked lids doesn’t affect the functionality of the machine whatsoever and the condition of the lids are clearly pictured.  I’m sorry that the item doesn’t work for your intended use but we do not guarantee the fitness of any item that we sell. I hope you now understand the reasons behind our procedures and that I addressed all of your concerns.

Hello and thanks for your message. When we initially spoke on the phone we said that the labor estimate was $1500 and that your equipment had an auction value of $5000-$7000. We discussed the fact that exact labor is very difficult to determine without seeing the location first as every restaurant...

extraction comes with a different set of challenges and problems. Your equipment brought $6241.67 at auction and we charged $1842.80 for labor due to the complications that were experienced on the job pulling your 12.5 foot hood. We were on site for 9 hours when we had estimated that the job would only take 5 hours. Your contract (which you admitted to us that you hadn’t read before signing) stated that we were going to sell your equipment on or about September 22nd and we were able to get your equipment sold on September 5th. Your check was overnighted on September 16th. You called us upon receiving your check with questions and we returned your call on September 19th at 3:02PM. We spoke for 8 minutes and addressed your concerns, aside from two pieces that were allegedly missing from the auction. We called you back on the September 20th to ask you to email us more information on the two pieces so we could look further into the issue. You sent us an email on September 23rd with that information. We called you back on September 26th to share that the first missing piece was #69 in that auction (and part of your check) and the other missing piece was never described in our initial list or pictures of the equipment so it was never picked up in the first place. You didn’t answer that call so we left that information in a voicemail. We then called you again on September 28th and September 29th to try to reach you to make sure there were no other questions but both calls also went unanswered. We have no record of you calling back on either number that we have on file for you any time after our conversation on September 19th. We also received no additional emails expressing any further concerns or questions. I’m sorry that you feel that way but we made every effort we could to reach you to no avail. I'm sorry that you had a bad experience and hope that I have addressed all of your concerns.

We have been dealing with PCI auctions for a few years now. Tho there were Minor issues here and there , we are completely aware of how AS IS sales and auctions work. So We hold ourselves responsible for purchases that we should have looked into more. However, there is a HUGE difference between not knowing of an issue and MISLEADING a sale. Our most recent purchase was for a 3000$ machine. The description WORD FOR WORD was-
" FANTASTIC! HARD TO FIND! 2007 Robot Coupe Model R23 Stainless Steel Commercial 23 Quart Floor style vertical cutter mixer w/ 3 tier blade! 208-240 Volts, 3 phase, 28x23x485"
When the Item arrived, To our surprise, It had ABSOLUTELY NO MOTOR. This 3k machine. Beautiful stainless steel as they mentioned. But Fantastic? Hard To find? Im assuming they meant the Motor! When we called to resolve this issue, the GM Ash stated that their words NEVER stated it was in FANTASTIC condition , only that it was fantastic. MISLEADING AT ITS WORST, and according to PA auction laws. Illegal.
We researched all laws. PA auction terms and PCI auction terms. PCI terms state they test equipment and try to give a reasonable description, but if this one would have been tested, they would know it had no motor. IF THIS UNIT WOULD HAVE EVEN BEEN LOOKED AT, they would have noticed it had no motor. But again, they are stating they had no " idea" and more so than that, have no LEGAL REASON to HAVE to describe it with no motor.
The president of PCI replied to both managers of our business and stated again he would be no help. Stating all sales are final and AS IS. Not even touching base on the incredible misleading terms that they set in place for this item. I would highly recommend NOT using this company bc regardless of your issue, Large or small- There will be no resolution.

Hello and thanks for your message. I was out of the office yesterday and my people followed procedure in what they told you based on the terms of our auction. I saw your message on [redacted] and have been actively responding to you to better understand the problem and how I can personally help. I...

think that you acted inappropriately and hastily by contacting the Revdex.com when I was actively communicating with you; a practice that I'm sure you wouldn't appreciate if I had an issue with your bakery. You mentioned that 3 of the items were mismeasured and I need to know which 3 items they were and what the measurements actually are. Please send me this information so I can better assist you. I look forward to working with you. Thanks, Jared

Good Morning, On behalf of PCI Auctions I want to first apologize for the amount of time it has taken us to get back to you in regards to the issue at hand. There has been a change in office staff and during this transition issues that our previous office manager had been handling somehow fell...

through the cracks. There is no excuse for the amount of time it has taken us to properly address this but we hope you can understand that we are human and sometimes mistakes happen and we would like to correct this issue with you at this time. I did receive your direct email but haven't responded until now because I've been gathering all of the relevant information to help bring this to a conclusion.  We filed the damage claim with the freight company and they denied that claim.  We cannot be held responsible for the actions of the carriers or packers who handle your shipment whether or not they have been recommended by us. We provided all of the documentation that the freight company requested and they won't admit fault for damaging your item.  The pallet left our facility not broken and secured safely to the pallet.  We ship hundreds of pallets a month and rarely do we have issues.  We have come to a resolution that we feel is fair given the situation and what we would be willing to do is offer you a credit of $406.93 to your PCI Auction that can be used at either our East Coast, Mideast, or Arkansas divisions.  This credit amount reflects the full $128.00 for the amount that you paid for the item, $150.00 for the pallet and packaging fee that you were charged.  The final $128.93 is for part of the shipping fee, you were charged $515.72 for the two pallets of merchandise that you had which equates to $257.86 per pallet, since the pallets were still delivered we will split that shipping and handling for the one damaged pallet that you had delivered to you. As far as the item still being at your facility and taking up space we would recommend to you that you post the item on craigslist and someone will buy the piece from you.  If that does not work you can list it for free and someone will come and remove it from your facility very quickly. We again want to say we are sorry for the amount of time it has taken us to get back to you regarding this matter as well as say thank you for your continued business with our company.  Please let me know if this resolution is agreeable to you as we think it is more than fair given all circumstances. We hope you and your family have a very happy holidays as well as a blessed new year to come.

Hello and thanks for submitting your complaint. The terms of
our auctions are listed with every auction and every time a customer bids they
check a box saying that they have read and understand our terms. All of our
items are sold as is, the way that we receive them and we do our best to...

depict
items accurately. When you click into an individual listing you are able to
enlarge the pictures so you are able to make your own assessments. Also, if you
need additional clarification on an item, like to question the space on top
shown in the aerial photograph in the listing, please email or call us and
we'll be happy to help you anyway we can. We offer a preview day for you to
come and see the items for yourself before placing any bids. We went as far as
saying that we were unable to test the unit due to plug type. We are not
technicians and do our best to accurately depict and describe items that we
sell but the fact remains that everything is sold as is, where is with all
faults. A quick internet search yielded pricing for new compressors at
$250-$500 and with installation you’re still well under the retail value and
the piece essentially becomes brand new. If we had done something that goes
against our terms we would, by all means, correct the issue but we feel that
there was no error on our part in this case. I'm sorry that you had a bad
experience and hope that you now understand the reasons behind our process and
that I addressed all of your concerns.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
What exactly is the Revdex.com for?  Are you going to mediate or just send messages?!?This business violated their terms before I had a chance to make any arrangements.  Are you (Revdex.com) going to do your job or do I need to hire a lawyer?!?I did nothing wrong.  This company is ridiculous   They can deal with my lawyer if they contact me with any message other than "We understand that we failed you as a customer and apologize for the inconvenience we caused you.  We accept responsibility for this issue and release you from the liability we claim on you.  We will be offering the items in your invoice to another bidder."Revdex.com - that is the only acceptable resolution  
Regards,
[redacted]

Hi [redacted], thank you for your response. Every fact, figure and date in our previous response can be verified through phone and email records. We keep meticulous records of all client correspondence because of potential issues such as the one that this response is addressing. Do you have documentation of a labor estimate that indicates $1,000? All of our paperwork indicates that you were quoted $1500 for labor, which is an estimate, not an exact figure. As discussed, there are many variables that can have an effect on the exact labor cost (actual time spent at the site, amount of trucks used, amount of fuel, manpower, etc.) which is why it cannot be calculated until a job is completed.  We received one email from you, on September 23, referencing an item that you “thought” had been picked up, a copy of which we are happy to furnish. As stated previously, we called back on December 26th to inform you that said piece was indeed sold and furnished you via voicemail with the item number in the auction listing. In your response, you state that you “think one of the (alleged missing) items MAY have been a large cooler.” It is your due diligence to be able to provide proof that there is an item missing from your sale in the first place; however, we are certain that everything we removed was unloaded from our truck and sold as stated and you received funds from every single piece. This is why we send documentation in the form of an itemized copy of the sale itself along with the check for your net proceeds. The issue that prolonged the job and caused it to take longer than estimated was due to some complications with the removal of a 12-foot hood. Our responsibility to you as a client is to make sure that all agreed upon equipment is removed in the most expedient, cheap and accurate possible manner. This was duly explained and also noted on the contract that you admittedly neglected to read before signing. Again, we apologize that you feel you’ve had a bad experience, but we made every good faith effort in order to reach you to discuss these matters to no avail. At this point, your labor fee is exactly what it cost us to get the job done for you in its entirety. We sold your items two weeks in advance of when we assured you they’d be sold, and they also sold for very close to our maximum appraisal value.

Hello and thank you for your message. We recently had an auction that we had to postpone by one day in order to maintain its integrity due to our back-end system experiencing a technical glitch. When I spoke with your wife, [redacted], I explained to her that there was a glitch that caused us to...

determine that the auction needed to be postponed.  I offered to delete any bids that you no longer wanted to place due to the change in time and date of the auction. She stated that she'd like me to delete two out of three fryers, which you had been winning, as well as a one out of two coolers, which I did. At the time we were finished speaking, you had only the winning bids on one fryer and one cooler. The cooler you were outbid on, and the back end of our system shows that you raised your bid on the fryer you were winning to $375 as well as placed a bid on a second fryer for the same amount. I spoke to [redacted] around 11:00am EST on Tuesday, and the bids you're now disputing were placed mid-afternoon that same day. Once a bid is placed, it is a legal and binding contract between you and PCI, per our terms and conditions, which you agree to before you bid on any item in any auction, sitewide. Our terms also state: "CHANGES IN CIRCUMSTANCE: All aspects of the auctions are subject to change without notice.  The Auctioneer reserves the right to, at any time, (i) add or remove items from an auction, (ii) split or combine lots, (iii) add minimum bids or reserve prices, (iv) cancel, suspend, extend, or reschedule the sale of an individual item, lot, auction, and/or auction event, (v) make changes to an auction's closing, inspection, or removal times, (vi) edit item descriptions and/or add/delete photographs from listings, (vii) or take any other action the Auctioneer deems necessary to effect the fair conduct of the sale or to protect the buyers', sellers', or other parties' interests." This explains that we reserve the right to change the date, time, and place of the auction at our discretion. I'm sorry you feel you've had a bad experience and that I've addressed all of your concerns.

I recently made two purchases of neon beer signs from PCI Auctions located in Manheim, Pa. for a total price of $128. After taking off work and driving a total of three hours to pick-up the items I noticed that one of the signs was severely damaged. Hoping for the best on the other item, I plugged it in and was immediately shocked to the point my arm went numb for several minutes. Upon closer inspection, this item too had been damaged as one of the neon tubes was completely broken. I placed a call to their office and an e-mail to the owner and both parties had the same reply "You bought it as is and there is nothing that we can do for you". The problems I have here are: They provide photos for their online auctions that you can not click on to enlarge, so all of the items look great and you can see no apparent flaws or damage. And the fact they do not even take a moment to test an item to see if it's in working condition. I would never do business with the company in the future and I would suggest others to stay away as well. I would have gladly driven the three hours to return the items for credit or some type of compensation. They had a set of five or six spill mats that they were probably going to receive a total of twenty dollars for that I would have settled for as a make good gesture. I am a very low key, easy going guy and would have chalked it up to a learning experience. However, I feel that I want to warn others about the way they conduct business and how little they care about their customers level of satisfaction.

+1

Hi [redacted], thanks for your message. As an online auction company which sells used restaurant equipment, we remove the contents of 8-10 restaurants every week. When the items are transported back to our warehouse, they are unloaded, cleaned, stickered and photographed. We do test items that we’re...

able to test, but some items don’t apply to this policy for myriad reasons- in this case, the voltage of the piece prevented us from testing it. The piece you purchased was pulled in working condition from the establishment upon whose behalf we sold the item. When you say that the product was pieces together from different parts, I am interested in knowing more specifically what you mean by that. We don’t sell anything that we “piece together” from parts of other items. If you’d kindly respond with more detail in this regard, I would appreciate it and we can discuss from there. Also, when a bidder bids on any item listed in our auctions, they’re required, as you were, to check a box that you have read and understood the terms and conditions of our auctions. These terms and conditions state, among other things, that everything is sold as-is, where-is with no guarantee or warranty implied or available. The words we use to describe the pieces reflect the cosmetic condition of the item, not its functionality. If something isn’t listed as “tested and working,” we invite any potential customer to call and inquire further and we’ll answer any questions you have to the best of our ability. However, we do not disassemble pieces such as the one you purchased and therefore had no idea there was a wiring issue. It isn’t anywhere in our company policy that we guarantee the functionality of any of the items we sell. We also offer a preview day for every auction we list, where we invite existing and potential customers to come and look at the items in person so that they can perform their own inspections, a courtesy that we extend in good faith that everyone will get a good deal. You did not attend a preview or ask any questions about the functionality of the item before purchasing, which is your due diligence as a consumer. I’m sorry you feel that you’ve had a bad experience and hope that I’ve addressed all of your concerns.

Hi [redacted], and thank you for your response. This piece of equipment was removed from a working facility. There are no guarantees or warranties on any of the equipment we sell, which is a point made clear in our terms and conditions, to which you agree before being allowed to place bids. As a customer, it is your due diligence to read and understand these terms before bidding. If we mislabel an item or in any other way are responsible or an incorrect listing, we have no problem admitting to doing such, apologizing,  and working with bidders to rectify certain situations that may arise. You didn't come to preview day, didn't call and ask specific questions, and assumed based on the word "gorgeous" that the item was properly functioning. An adjective used to describe a piece has no bearing on its functionality, just simply states that it is in good cosmetic condition. In this particular case, everything we did was according to our terms and conditions, which, again, you agreed to before bidding.  Therefore, there's nothing I can do in regard to this piece. I apologize if you feel you've had a bad experience and hope you understand our policies and procedures moving forward.

On January 30, 2017 this individual listed in the complaint purchased a 2012 [redacted] soft-serve ice cream machine from our auction website for a total of $731.04. The listing described the unit as follows: SWEET! 2012 [redacted] Model [redacted] Stainless Steel Commercial Air Cooled Floor Style 2 Flavor w/...

Twist Soft Serve Ice Cream Machine on Commercial Casters. 220 Volts, 3 Phase. 26.5x29x53.5.”  The customer, David Souder, paid for his purchase and picked up the item on the scheduled pickup day, Tuesday, January 31, 2017. After loading the item into his vehicle, the customer signed paperwork affirming that he had indeed picked up the correct item and left our facility. We received a call on February 2, 2017 stating that the customer had inspected the interior of the machine and found that there were two hoses missing. He also stated that there was an exterior handle missing from the machine. Our listing of this item included with the description 12 full color photographs which depict the missing handle and also show the interior of the machine. We strive to describe our items as accurately as possible at all times and want every customer to have a good experience. Before bidding, each bidder must read and agree to our terms and conditions, which explain fully that everything we sell is sold on an “as is, where is” basis. We do not guarantee or warranty any of the pieces we sell. Whenever possible, we test every item within our capability and list what we know about those items we cannot test. In the case of the ice cream machine listed in this complaint, it uses three-phase power, with which our warehouse is not equipped; therefore, we were unable to test the item and subsequently did not list anything about the functionality of the piece. The photograph shown in the listing of the interior of the machine shows no defects. As we also explained to the customer when he called us, we offer a preview day for any and every potential customer so they can view all items in person. We also offer these preview times so that our staff is available to answer any questions a customer may have about any particular piece we’re listing. Our staff is also available Monday through Friday via phone and email to address questions and concerns. [redacted] did not attend the preview day or call at any time to inquire about the functionality or fitness of the item, which is unfortunate as we would have done our best to address any issues brought to our attention before the item was purchased. As it stands, the piece that is in the photographs is indeed the piece that [redacted] purchased, picked up and signed for on pickup day. We stand by our listing because it was as complete as we could possibly make it. Our responses to any inquiries regarding the equipment we list for sale are always prompt and fully disclose any information we have on a piece, and there was no way for us to know that there were any non-functional or missing interior parts as we were unable to test the piece.  We cannot offer a refund in this case because it is the customer’s due diligence to assess the information in regard to the item and bid accordingly.

Hello and thanks for submitting your complaint. The terms of
our auctions are listed with every auction and every time a customer bids they
check a box saying that they have read and understand our terms. All of our
items are sold as is, the way that we receive them and we do...

our best to depict
items accurately. When you click into an individual listing you are able to
enlarge the pictures so you are able to make your own assessments. Also, if you
need additional clarification on an item, like to question the space on top
shown in the aerial photograph in the listing, please email or call us and
we'll be happy to help you anyway we can. We offer a preview day for you to
come and see the items for yourself before placing any bids. We went as far as
saying that we were unable to test the unit due to plug type. We are not
technicians and do our best to accurately depict and describe items that we
sell but the fact remains that everything is sold as is, where is with all
faults. A quick internet search yielded pricing for new compressors at
$250-$500 and with installation you’re still well under the retail value and
the piece essentially becomes brand new. If we had done something that goes
against our terms we would, by all means, correct the issue but we feel that
there was no error on our part in this case. I'm sorry that you had a bad
experience and hope that you now understand the reasons behind our process and
that I addressed all of your concerns.

We purchased several items from the most recent PCI Auction. First of all, they charge a $1 fee to "verify your card" and you do not get it back. Secondly, they charge another fee after you win the items. Ours was an extra $9. The auctions ended just shy before midnight and we have to pick up the items the next day between 10 am - 4 pm. If you cannot make it by 4 pm the following day they charge a daily storage fee, starting at $10 (for very small items). We drove an hour to get to their location. Upon arriving, we paid our total and then we were told we had to drive to a different location to receive the items. Once we made it to the 2nd location we had to stand outside in the freezing cold while they finished helping the people ahead of us. Finally, it was our turn. We gave the employee the paper with our purchases and he walked off without saying 1 word to us. Eventually, he came outside with 2 small items. Over the next hour, our items came out one by one. I forgot to mention, in between items, the employees stood around while smoking and talking to one another. After 35-40 minutes, we only had 1/2 of our items and had not seen an employee for a good 5 minutes. Once we realized that they were smoking and standing around, I became beyond frustrated. I proceeded to go into the wear house and questioned what the hold up was and asked them to get the remaining items we purchased. I had to continue to do this. With 2 items left, the employee told me he needed me to sign off on our order, stating we received all of our purchases. I told him that a). My girlfriend was the one to make the purchase & that she would have to be the one to sign off on them and b). We still did not have all of our things. Now we have one item left and the guy comes up to my girlfriend and asked her to sign off on the paper. She proceeded to explain to him that we were still missing one wire basket and he seemed confused. I followed him back into the warehouse and began to search for our last thing myself. Finally , another employee found it and handed it to me. My girlfriend then agreed to sign off on the purchase list. The employees were clueless, very unorganized, rude, and lazy. As I stated in the beginning, we had to a). Be there by 4 pm or would be charged a storage fee and B). Had to pay an extra fee, once the auction ended. However, we had to do most of the work for them. We will never buy another item from them. It's not worth feeling as if you have been taken advantage of. Such a unpleasant and unprofessional experience. Buyers beware!

+1
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Description: Internet Auction Service, Auctioneers, Estates - Appraisals, Sales & Auctions

Address: 141 W End Dr, Manheim, Pennsylvania, United States, 17545-9320

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