Initial Business Response /* (1000, 5, 2014/11/13) */
Your complaint has been received. The payment will be moved to the correct account. And all credit card information has been removed.
Initial Business Response /* (1000, 8, 2015/03/17) */
Your complaint has been received. A letter has been sent to the address on file. The letter states you must call [redacted] to obtain validation as the State does not allow HCS to provide this information. Validation must come directly from the...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: By having access to CPT codes, you are still in violation of my HIPPA rights. No further action is needed as I am exploring my legal options for action against Harvard Collections.
Sincerely,
[redacted]
This is in regards to the above complaint that was received from Mr. [redacted]. Mr. [redacted] account has been closed in our office as of December 1, 2015. The canceled letter was mailed out to Mr. [redacted]'s address of [redacted], FL 33714. The account has been deleted...
from Mr. [redacted]s credit report as well. If you have any questions or concerns please do not hesitate to contact our office. Thank you,[redacted]
Initial Business Response /* (1000, 5, 2015/01/12) */
Your complaint has been received. After reviewing the account, and a request has been placed with our Client Services department to have HCS removed from your CBR. Once this is completed I will send a AUD number to confirm the deletion was...
made.
Final Business Response /* (1000, 12, 2015/01/23) */
The account has been removed from the CBR. The AUD control number is:XXXXXXXX, this number is to confirm it has been deleted from the CBR.
Complaint: [redacted]
I am rejecting this response because:Harvard Collections has a number of these same type of complaints. These complaints mostly have to do with Harvard attacking credit to collect on bills that don't exist. In my case, I lost my job because I failed my background investigation for my clearance. Harvard had placed a collections account on my credit without even notifying me that they were looking for a payment. No letter, no phone call no nothing until I lost my job. And they were trying to collect for a company that was out off business years ago. They did not count on me finding the records from that company in a back office of another company. These people will go on doing this to other people until they are stopped. This has cost me about $10,000.00 for a $337.00 phony bill. I do not want these people to continue to hurt others. By the way, these jpg attachments you send do not make any sense.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. ONLY if they do not put the account debt on my credit report. If it has been put on my report it is to be removed IMMEDIATELY! I contacted the company and they told me that I was not able to send the paperwork to my insurance company because it was "too late."I have moved and my new address is[redacted] Rd N[redacted], MS 39047
Sincerely,
[redacted]
This is in regards to the complaint that was filed by Mr. [redacted]. Mr. [redacted]'s account has been closed in our office as of January 18, 2016. The canceled letter has been mailed out to Mr. [redacted] to the address of [redacted] Dr. Palm Coast FL [redacted]. The account has also been deleted from Mr....
[redacted]'s credit as well. If you have any questions or concerns please do not hesitate to contact our office.Thank you,[redacted]
This is in regards to the complaint that was filed by Ms. [redacted]. After reviewing Ms. [redacted]'s complaint, HCS was unable to locate an account for Ms. [redacted] in our system with any of the information that she has provided. HCS did try to locate her account with the name,...
address, and telephone number and had no results. If Ms. [redacted] would like to call our office and speak to me directly, I will be happy to assist her. I have put my contact information below, please do not hesitate to contact me.Thank you,[redacted] Chavez [redacted]@harvardcollect.com [redacted]
RE: Revdex.com Complaint Case # - [redacted], [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: · The account was...
placed with us by our client on 03-06-17 · There has been no verbal contact with the consumer on the file till date · We received a dispute letter on 06-12-17 from the consumer stating a dispute and requesting for validation of debt · The account was moved to Dispute status and validation of debt was requested from the client · On 06-20-17 we received another dispute from the consumer · The verification of debt was sent to the consumer on 06-28-17 on the mailing address on file. · We have requested the client to send the signed copy authorizing medical records released to a collection agency. · The document will be mailed to the consumer as soon as we receive it. · The account has been submitted for credit deletion however it will be put back in the reporting cycle after 45 days of non-resolution of the account. If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services
Revdex.com:After several attempts to contact Ms. Lina [redacted] I was able to get a hold of her on 11/24/15 at around 5:06pm. I was told that she is the Client Service Manager. She stated that the information/bill they have doesn't even have a social security number and not sure how this bill/collection got associated with me. She stated that she just need to have my social security number so she can get with the 3 credit bureaus to remove these account/s right after we talk. I agreed to give my social security number for this purpose. Also she advised that she will send me a letter the same day to memorialize our conversation that these account/s does not belong to me and will be removed from my credit history. I'm assuming that the 3 credit bureaus have been contacted and still pending copy of the said letter. In light of this and given the assumption that Ms. [redacted] has done what she said she would do, I find that this resolution is satisfactory to me in reference to complaint ID [redacted]
Sincerely,
Carlos [redacted]
We have processed the final payment as per your authorization and the account is settled. The account has been submitted for credit deletion. The AUD #’s are as follows: AUD Control Number:[redacted] AUD Control Number:[redacted] AUD Control Number:[redacted] Thank you,Harvard Collection Services
Complaint: [redacted]
I am rejecting this response because: I set up payment with TWO of their employees and made it clear to BOTH I would pay the agreed amount as long as no report would be reported to my credit. THIS month I am purchasing a new home and their negative report will have an effect on my interest rate making my house payment higher for the length of my loan. They did not stand behind their promise therefore at minimum I would like a full refund of all my money that I paid to their company. $590.73
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/02/10) */
Your complaint has been received. According to the account notes you disputed this account on 9/15/14, and a dispute letter was sent to you on 9/15/14 requesting proof of your dispute. For example a police report if your stating this account...
is fraud, or a paid in full letter showing it was previously paid. HCS has not received any documentation back from you. Please provide this information so HCS can properly handle your account. The account currently sits in Dispute status.
Initial Consumer Rebuttal /* (3000, 10, 2015/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received any documentation through the mail or otherwise.
Final Business Response /* (4000, 12, 2015/02/19) */
The Dispute letter has been out to you again to the address on file. Once you receive this letter please provide HCS with the requested documentation to properly handle the account. If you have any questions or concerns please feel free to contact the office at XXX-XXX-XXXX.
This is in regards to the complaint that was filed by Ms. [redacted]. Harvard Collection Services has put the request to our client for documents regarding Ms. [redacted]'s account. Once the documents havebeen received from our client. HCS will send all the documents to Ms. [redacted] to the...
address of [redacted] Rd Holly Ridge NC 28445. Ms. [redacted]'s account will be placed on a hold status until all the necessary documents have been received and sent to Ms. [redacted]. If you have any questions please do not hesitate to contact our office.Thank you,[redacted]
Initial Business Response /* (1000, 8, 2015/07/27) */
This account was closed in our offices in April. Since the account was settled in full, a letter stating the account was settled in a full and a zero balance was due was sent on 7/6 to the same email address that is listed for the Revdex.com. Another...
settled in full letter was sent to the address on file, which is different then the address provided to the Revdex.com. Is the address provided to the Revdex.com the correct address? If so, HCS can send out the settled in full letter to the address provided to the Revdex.com, and update our records. Our records indicate the account was removed from the CBR's on 5/18/15. I have placed a request to have this reviewed on our end with the CBR's.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have had to file disputes to have the agency remove this from my credit. Each time I call Harvard collection they tell me it's been done months ago. No credit bereau companies have received this and deny speaking with anyone from Harvard collection. Transunion has settled my dispute. Equifax and experian are receiving no response. I did receive my receipt.
Final Consumer Response /* (4200, 15, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is reported opened account with outstanding balance. I understand it will be reported settled not paid in full.
Final Business Response /* (4000, 12, 2015/07/29) */
Since this account was settled in full, that is how it will reflect on the CBR. It will not be completely removed, versus show Settled In Full. If this is how it is currently reflecting on your CBR then that is the correct reporting.
Complaint: [redacted]
I am rejecting this response because: It is a violation of my HIPPA rights and I will file charges thank you.
Sincerely,
[redacted]
Re: Revdex.com Complaint ID: [redacted], [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: · The account...
was placed with us by our client on 10-11-16 · We never had a contact with the consumer on this account · We received a fax from the consumer informing that the account is showing on the credit reports · The consumer disputed the account in the written communication · The account has been placed on dispute and validation has been requested from client. If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services
Initial Business Response /* (1000, 5, 2015/02/19) */
After reviewing the notes on the account it shows it was closed by the client on 1/20/15. HCS sends our reporting to the CBR once a month at the beginning of the month. The account shows this was removed from the CBR on 2/9/15 as it was placed...
with our beginning of the month batch to the CBR's. If you have any questions or concerns please feel free to contact the office at XXX-XXX-XXXX.
Initial Business Response /* (1000, 5, 2014/11/13) */
Your complaint has been received. The payment will be moved to the correct account. And all credit card information has been removed.
Initial Business Response /* (1000, 8, 2015/03/17) */
Your complaint has been received. A letter has been sent to the address on file. The letter states you must call [redacted] to obtain validation as the State does not allow HCS to provide this information. Validation must come directly from the...
State.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: By having access to CPT codes, you are still in violation of my HIPPA rights. No further action is needed as I am exploring my legal options for action against Harvard Collections.
Sincerely,
[redacted]
This is in regards to the above complaint that was received from Mr. [redacted]. Mr. [redacted] account has been closed in our office as of December 1, 2015. The canceled letter was mailed out to Mr. [redacted]'s address of [redacted], FL 33714. The account has been deleted...
from Mr. [redacted]s credit report as well. If you have any questions or concerns please do not hesitate to contact our office. Thank you,[redacted]
Initial Business Response /* (1000, 5, 2015/01/12) */
Your complaint has been received. After reviewing the account, and a request has been placed with our Client Services department to have HCS removed from your CBR. Once this is completed I will send a AUD number to confirm the deletion was...
made.
Final Business Response /* (1000, 12, 2015/01/23) */
The account has been removed from the CBR. The AUD control number is:XXXXXXXX, this number is to confirm it has been deleted from the CBR.
Complaint: [redacted]
I am rejecting this response because:Harvard Collections has a number of these same type of complaints. These complaints mostly have to do with Harvard attacking credit to collect on bills that don't exist. In my case, I lost my job because I failed my background investigation for my clearance. Harvard had placed a collections account on my credit without even notifying me that they were looking for a payment. No letter, no phone call no nothing until I lost my job. And they were trying to collect for a company that was out off business years ago. They did not count on me finding the records from that company in a back office of another company. These people will go on doing this to other people until they are stopped. This has cost me about $10,000.00 for a $337.00 phony bill. I do not want these people to continue to hurt others. By the way, these jpg attachments you send do not make any sense.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. ONLY if they do not put the account debt on my credit report. If it has been put on my report it is to be removed IMMEDIATELY! I contacted the company and they told me that I was not able to send the paperwork to my insurance company because it was "too late."I have moved and my new address is[redacted] Rd N[redacted], MS 39047
Sincerely,
[redacted]
This is in regards to the complaint that was filed by Mr. [redacted]. Mr. [redacted]'s account has been closed in our office as of January 18, 2016. The canceled letter has been mailed out to Mr. [redacted] to the address of [redacted] Dr. Palm Coast FL [redacted]. The account has also been deleted from Mr....
[redacted]'s credit as well. If you have any questions or concerns please do not hesitate to contact our office.Thank you,[redacted]
This is in regards to the complaint that was filed by Ms. [redacted]. After reviewing Ms. [redacted]'s complaint, HCS was unable to locate an account for Ms. [redacted] in our system with any of the information that she has provided. HCS did try to locate her account with the name,...
address, and telephone number and had no results. If Ms. [redacted] would like to call our office and speak to me directly, I will be happy to assist her. I have put my contact information below, please do not hesitate to contact me.Thank you,[redacted] Chavez [redacted]@harvardcollect.com [redacted]
RE: Revdex.com Complaint Case # - [redacted], [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: · The account was...
placed with us by our client on 03-06-17 · There has been no verbal contact with the consumer on the file till date · We received a dispute letter on 06-12-17 from the consumer stating a dispute and requesting for validation of debt · The account was moved to Dispute status and validation of debt was requested from the client · On 06-20-17 we received another dispute from the consumer · The verification of debt was sent to the consumer on 06-28-17 on the mailing address on file. · We have requested the client to send the signed copy authorizing medical records released to a collection agency. · The document will be mailed to the consumer as soon as we receive it. · The account has been submitted for credit deletion however it will be put back in the reporting cycle after 45 days of non-resolution of the account. If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services
Revdex.com:After several attempts to contact Ms. Lina [redacted] I was able to get a hold of her on 11/24/15 at around 5:06pm. I was told that she is the Client Service Manager. She stated that the information/bill they have doesn't even have a social security number and not sure how this bill/collection got associated with me. She stated that she just need to have my social security number so she can get with the 3 credit bureaus to remove these account/s right after we talk. I agreed to give my social security number for this purpose. Also she advised that she will send me a letter the same day to memorialize our conversation that these account/s does not belong to me and will be removed from my credit history. I'm assuming that the 3 credit bureaus have been contacted and still pending copy of the said letter. In light of this and given the assumption that Ms. [redacted] has done what she said she would do, I find that this resolution is satisfactory to me in reference to complaint ID [redacted]
Sincerely,
Carlos [redacted]
We have processed the final payment as per your authorization and the account is settled. The account has been submitted for credit deletion. The AUD #’s are as follows: AUD Control Number:[redacted] AUD Control Number:[redacted] AUD Control Number:[redacted] Thank you,Harvard Collection Services
Complaint: [redacted]
I am rejecting this response because: I set up payment with TWO of their employees and made it clear to BOTH I would pay the agreed amount as long as no report would be reported to my credit. THIS month I am purchasing a new home and their negative report will have an effect on my interest rate making my house payment higher for the length of my loan. They did not stand behind their promise therefore at minimum I would like a full refund of all my money that I paid to their company. $590.73
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/02/10) */
Your complaint has been received. According to the account notes you disputed this account on 9/15/14, and a dispute letter was sent to you on 9/15/14 requesting proof of your dispute. For example a police report if your stating this account...
is fraud, or a paid in full letter showing it was previously paid. HCS has not received any documentation back from you. Please provide this information so HCS can properly handle your account. The account currently sits in Dispute status.
Initial Consumer Rebuttal /* (3000, 10, 2015/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received any documentation through the mail or otherwise.
Final Business Response /* (4000, 12, 2015/02/19) */
The Dispute letter has been out to you again to the address on file. Once you receive this letter please provide HCS with the requested documentation to properly handle the account. If you have any questions or concerns please feel free to contact the office at XXX-XXX-XXXX.
This is in regards to the complaint that was filed by Ms. [redacted]. Harvard Collection Services has put the request to our client for documents regarding Ms. [redacted]'s account. Once the documents havebeen received from our client. HCS will send all the documents to Ms. [redacted] to the...
address of [redacted] Rd Holly Ridge NC 28445. Ms. [redacted]'s account will be placed on a hold status until all the necessary documents have been received and sent to Ms. [redacted]. If you have any questions please do not hesitate to contact our office.Thank you,[redacted]
Initial Business Response /* (1000, 8, 2015/07/27) */
This account was closed in our offices in April. Since the account was settled in full, a letter stating the account was settled in a full and a zero balance was due was sent on 7/6 to the same email address that is listed for the Revdex.com. Another...
settled in full letter was sent to the address on file, which is different then the address provided to the Revdex.com. Is the address provided to the Revdex.com the correct address? If so, HCS can send out the settled in full letter to the address provided to the Revdex.com, and update our records. Our records indicate the account was removed from the CBR's on 5/18/15. I have placed a request to have this reviewed on our end with the CBR's.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have had to file disputes to have the agency remove this from my credit. Each time I call Harvard collection they tell me it's been done months ago. No credit bereau companies have received this and deny speaking with anyone from Harvard collection. Transunion has settled my dispute. Equifax and experian are receiving no response. I did receive my receipt.
Final Consumer Response /* (4200, 15, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is reported opened account with outstanding balance. I understand it will be reported settled not paid in full.
Final Business Response /* (4000, 12, 2015/07/29) */
Since this account was settled in full, that is how it will reflect on the CBR. It will not be completely removed, versus show Settled In Full. If this is how it is currently reflecting on your CBR then that is the correct reporting.
Complaint: [redacted]
I am rejecting this response because: It is a violation of my HIPPA rights and I will file charges thank you.
Sincerely,
[redacted]
Re: Revdex.com Complaint ID: [redacted], [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: · The account...
was placed with us by our client on 10-11-16 · We never had a contact with the consumer on this account · We received a fax from the consumer informing that the account is showing on the credit reports · The consumer disputed the account in the written communication · The account has been placed on dispute and validation has been requested from client. If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services
Initial Business Response /* (1000, 5, 2015/02/19) */
After reviewing the notes on the account it shows it was closed by the client on 1/20/15. HCS sends our reporting to the CBR once a month at the beginning of the month. The account shows this was removed from the CBR on 2/9/15 as it was placed...
with our beginning of the month batch to the CBR's. If you have any questions or concerns please feel free to contact the office at XXX-XXX-XXXX.