Hi, On receipt of the complaint, we have taken following steps to resolve the consumer complaint:We have two accounts for the consumer placed with us for collections:Account#[redacted], with an outstanding balance of $759.00, andAccount#[redacted], with an outstanding balance of $58.001- Closed the...
accounts on our system as a disputed.2- Submitted a delete request with the credit reporting agencies.3- Investigated the accounts and observed that there has been no collection activity initiated from us. We only updated the credit bureaus to report the dispute on these accounts on 07/11/2016.Thank You,Harvard Collection Services.
Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: Lina [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@harvardcollect.com
To whom it may concern:
This response is in regards to case number XXXXXXXX. Mr. [redacted] account has been closed in our office as...
of September 30, 2015. The account has been deleted from Mr. [redacted] credit bureau as well. The cancelation letter has been mailed out to the address of [redacted] State Route [redacted] NJ XXXXX. If you have any additional questions or concerns please do not hesitate to contact our office.
Thank you,
Lina [redacted]
Client Services Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes & THANK YOU very much
Initial Business Response /* (1000, 5, 2015/02/19) */
On behalf of HCS I apologize for the inconvenience, and a request has been sent to the Client Services department to obtain the requested documentation. Once this information is obtained it will be sent to the address on file. If you have any...
questions or concerns please feel free to contact our offices at XXX-XXX-XXXX.
Final Business Response /* (1000, 8, 2015/02/23) */
The information has been received from our Client, and has been sent in the mail to the address provided.
Initial Business Response /* (1000, 5, 2015/03/18) */
Your complaint has been received, and your number has been removed from the system and placed on the "Do Not Call" list. All communication will be done via mail.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/18) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
This is an unsatisfactory response. Whatever communication you are trying to send to me is unsolicited- i.e. I do not want it. If you send "communication via mail" as you say, I will file a cease and desist. I have no outstanding debts nor have I ever had any, so you have absolutely no reason to contact me.
Final Business Response /* (4000, 9, 2015/03/20) */
On 3/19/2015 the consumer called our office stating she didn't know if she was paying us, and will contact our client and give us a call back. If validation of debt is needed, HCS can definitely provide this information.
We have done all that can be done to update the credit report. We have created a manual deletion and the deletion has been uploaded through our monthly credit reporting files. We are not certain how long it takes the credit reporting agencies to updated their records. The AUD confirmation number is our confirmation number that the deletion was created and submitted. We did a check on our end and we are being advised that the account is not reflecting on the CBR. Thank you,Harvard Collection Services, Inc.
Initial Business Response /* (1000, 5, 2015/05/06) */
This account is from July 2012, not December 2014. Please contact our office at XXX-XXX-XXXX to obtain additional information, and speak with a representative regarding the account.
Contact Name and Title: Taranpreet [redacted]
Contact Phone: 773 283 7500
Contact Email: [redacted]@harvardcollect.com
Hi,
This response is in regards to case# [redacted]. Mr [redacted], we are unable to pull up any account with the information you have provided. In order for us to help you, kindly provide more information.
Thanks.
Hi,On receipt of the compliant, we have taken following steps to resolve the same:1-The account was placed by our client for collections on 02/04/2016. Our attempts to contact consumer by phone on 02/19/2016, 03/04/2016, 03/22/2016, 04/04/2016 and 06/06/2016 failed and we could not establish any...
contact with the consumer.2- Per consumer's desired resolution, we have placed a request for debt verification documents with our clients and ceased all collection activity on the accounts.3- Per consumer's desired resolution, we have notified the credit bureaus electronically to delete this trade line from their records. Harvard uses the credit bureaus Automated Universal Data form (AUD) to complete this activity. The AUD number for these accounts are: Account# [redacted]20 AUD#[redacted] Account# [redacted]18 AUD#[redacted] Account# 2291**13 AUD# [redacted] The AUD on all the accounts were submitted on 08/11/2016. However it may take some time for the credit bureaus to completely remove the accounts from consumer's credit report for the reasons beyond our control. Thank You,Harvard Collection Services.
RE: Revdex.com Complaint Case # - [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: · The account was placed with us by our client on 03-06-17 · There has been no verbal contact with the consumer on the file till date · We received a dispute letter on 06-12-17 from the consumer stating a dispute and requesting for validation of debt · The account was moved to Dispute status and validation of debt was requested from the client · On 06-20-17 we received another dispute from the consumer · The verification of debt was sent to the consumer on 06-28-17 on the mailing address on file. · We have requested the client to send the signed copy authorizing medical records released to a collection agency. · The document will be mailed to the consumer as soon as we receive it. · The account has been submitted for credit deletion however it will be put back in the reporting cycle after 45 days of non-resolution of the account. If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services
Hi, On receipt of the complaint, we have taken following steps to get it resolved:1- We have closed the account on our system as disputed.2- Requested all the available documentation for this account from our clients.3- Submitted a deletion request with the credit reporting agencies. Thank...
Hi, We have reviewed the consumer's complaint and have taken following actions: 1- The action required form our end to delete the account has already been initiated, however it might take some time for the credit reporting agencies to remove the account. Thank You, Harvard...
Hi, On receipt of the complaint, we have taken following steps to resolve the consumer complaint:We have two accounts for the consumer placed with us for collections:Account#[redacted], with an outstanding balance of $759.00, andAccount#[redacted], with an outstanding balance of $58.001- Closed the...
accounts on our system as a disputed.2- Submitted a delete request with the credit reporting agencies.3- Investigated the accounts and observed that there has been no collection activity initiated from us. We only updated the credit bureaus to report the dispute on these accounts on 07/11/2016.Thank You,Harvard Collection Services.
Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: Lina [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@harvardcollect.com
To whom it may concern:
This response is in regards to case number XXXXXXXX. Mr. [redacted] account has been closed in our office as...
of September 30, 2015. The account has been deleted from Mr. [redacted] credit bureau as well. The cancelation letter has been mailed out to the address of [redacted] State Route [redacted] NJ XXXXX. If you have any additional questions or concerns please do not hesitate to contact our office.
Thank you,
Lina [redacted]
Client Services Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes & THANK YOU very much
Initial Business Response /* (1000, 5, 2015/02/19) */
On behalf of HCS I apologize for the inconvenience, and a request has been sent to the Client Services department to obtain the requested documentation. Once this information is obtained it will be sent to the address on file. If you have any...
questions or concerns please feel free to contact our offices at XXX-XXX-XXXX.
Final Business Response /* (1000, 8, 2015/02/23) */
The information has been received from our Client, and has been sent in the mail to the address provided.
Initial Business Response /* (1000, 5, 2015/03/18) */
Your complaint has been received, and your number has been removed from the system and placed on the "Do Not Call" list. All communication will be done via mail.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/18) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
This is an unsatisfactory response. Whatever communication you are trying to send to me is unsolicited- i.e. I do not want it. If you send "communication via mail" as you say, I will file a cease and desist. I have no outstanding debts nor have I ever had any, so you have absolutely no reason to contact me.
Final Business Response /* (4000, 9, 2015/03/20) */
On 3/19/2015 the consumer called our office stating she didn't know if she was paying us, and will contact our client and give us a call back. If validation of debt is needed, HCS can definitely provide this information.
We have done all that can be done to update the credit report. We have created a manual deletion and the deletion has been uploaded through our monthly credit reporting files. We are not certain how long it takes the credit reporting agencies to updated their records. The AUD confirmation number is our confirmation number that the deletion was created and submitted. We did a check on our end and we are being advised that the account is not reflecting on the CBR. Thank you,Harvard Collection Services, Inc.
Initial Business Response /* (1000, 5, 2015/05/06) */
This account is from July 2012, not December 2014. Please contact our office at XXX-XXX-XXXX to obtain additional information, and speak with a representative regarding the account.
Contact Name and Title: Taranpreet [redacted]
Contact Phone: 773 283 7500
Contact Email: [redacted]@harvardcollect.com
Hi,
This response is in regards to case# [redacted]. Mr [redacted], we are unable to pull up any account with the information you have provided. In order for us to help you, kindly provide more information.
Thanks.
Hi,On receipt of the compliant, we have taken following steps to resolve the same:1-The account was placed by our client for collections on 02/04/2016. Our attempts to contact consumer by phone on 02/19/2016, 03/04/2016, 03/22/2016, 04/04/2016 and 06/06/2016 failed and we could not establish any...
contact with the consumer.2- Per consumer's desired resolution, we have placed a request for debt verification documents with our clients and ceased all collection activity on the accounts.3- Per consumer's desired resolution, we have notified the credit bureaus electronically to delete this trade line from their records. Harvard uses the credit bureaus Automated Universal Data form (AUD) to complete this activity. The AUD number for these accounts are: Account# [redacted]20 AUD#[redacted] Account# [redacted]18 AUD#[redacted] Account# 2291**13 AUD# [redacted] The AUD on all the accounts were submitted on 08/11/2016. However it may take some time for the credit bureaus to completely remove the accounts from consumer's credit report for the reasons beyond our control. Thank You,Harvard Collection Services.
RE: Revdex.com Complaint Case # - [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: · The account was placed with us by our client on 03-06-17 · There has been no verbal contact with the consumer on the file till date · We received a dispute letter on 06-12-17 from the consumer stating a dispute and requesting for validation of debt · The account was moved to Dispute status and validation of debt was requested from the client · On 06-20-17 we received another dispute from the consumer · The verification of debt was sent to the consumer on 06-28-17 on the mailing address on file. · We have requested the client to send the signed copy authorizing medical records released to a collection agency. · The document will be mailed to the consumer as soon as we receive it. · The account has been submitted for credit deletion however it will be put back in the reporting cycle after 45 days of non-resolution of the account. If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services
Hi, On receipt of the complaint, we have taken following steps to get it resolved:1- We have closed the account on our system as disputed.2- Requested all the available documentation for this account from our clients.3- Submitted a deletion request with the credit reporting agencies. Thank...
You,Harvard Collection Services.
Hi, We have reviewed the consumer's complaint and have taken following actions: 1- The action required form our end to delete the account has already been initiated, however it might take some time for the credit reporting agencies to remove the account. Thank You, Harvard...
Collection Services.