This is in regards to the complaint that was filed by [redacted]. The account in question has been paid in full as of November 3, 2015. The account was placed in our office as of April 25, 2015, we sent a letter of placement on April 24, 2015 to the address of 1707 W. Surf St. Chicago, IL...
60657. On November 3, 2015 we received a call from our client and were advised that a payment was received in their office for this account. The account has been paid in full as of November 3 ,2015. On December 3, 2015 we will send a paid in full letter to [redacted] per company policy to the address of 1707 W. Surf St. Chicago, IL 60657. If you have any additional questions please do not hesitate to contact our office.Thanks you, [redacted]
Re: Revdex.com Complaint ID: [redacted] - [redacted] First of all let me say we welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: · ...
The account was placed with us on 12-06-2016 · First contact with the consumer was on 02-20-2017, where collector gave information however call disconnected · On the same day consumer called again and was informed that we are trying to reach him in reference to a personal business matter, call disconnected after that · No further contact with consumer on the account has been established. · We have requested for validation of debt to our client and will mail it to the consumer once we have it · The account has been marked as dispute until then. If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The company has offered to send resolution to my address. I will have to wait for it, before I can say I accept the resolution.Sincerely,
[redacted]
This is in regards to the complaint that was filed by Mr. [redacted]. Mr. [redacted] had 3 accounts that were placed in our office for collections on April 06, 2015. Mr. [redacted]s accounts have been closed in our office as of November 2, 2015. The accounts have been deleted from MR. [redacted]'s credit report. The cancellation letters we mailed to Mr. [redacted]'s address of [redacted] FL 32333. If you have any additional questions or concerns please od not hesitate to contact our office.Thank you,Lina [redacted]
Complaint: [redacted]
I am rejecting this response because: In its response to my complaint, Harvard Collection Services, Inc. (Harvard), Harvard said “A manual deletion has been created with the credit reporting agencies. You may contact the credit reporting agencies to inquire how long it takes for them to update their records.” Harvard also mentioned that they have sent me a letter “to confirm that the account was closed with our office and that the deletion was created.” As of today, I have not yet received this letter from Harvard. I am rejecting this response from Harvard because I have a credit monitoring service, and according to that service, no changes have been made to my credit report(s) since Harvard placed the illegal item on my report(s). Also, I checked online today with the [redacted] CRA (Credit Reporting Agency), and the item still appears to be listed on my report. Neither a phone conversation with a CRA or a letter from Harvard would assure me that the item has been removed from my report(s). I would still need to see the actual credit report from the CRA, which could require me to pay for the report. I feel that it is Harvard’s responsibility to please follow up with the CRA’s and let me know when the item has been removed from my credit report(s), so that I can then order the actual credit report(s) to confirm that the item has been removed. Any help would be greatly appreciated. Thank you, [redacted]
This is in regards to the complaint that was filed by Mr. [redacted]. Mr. [redacted] had 3 accounts that were placed in our office for collections on April 06, 2015. Mr. [redacted]s accounts have been closed in our office as of November 2, 2015. The accounts have been deleted from MR. [redacted]'s credit report. The cancellation letters we mailed to Mr. [redacted]'s address of [redacted] Havana FL 32333. If you have any additional questions or concerns please od not hesitate to contact our office.Thank you,Lina [redacted]
Initial Business Response /* (1000, 8, 2014/10/24) */
Your complaint has been received. You spoke with one of our representative on 10/13/2014, as well as a manager. This account was closed and removed from the CBR the same day. You were sent via email stating the account was closed and be removed...
from the CBR. The E-Oscar deleted AUD# is XXXXXXXX. This has been closed with HCS, and removed from the CBR.
This is in response to the complaint filed by Mr. [redacted]. We have requested the documents from our client regarding Mr. [redacted]'s account. Once we have received the documents we will send the information to Mr. [redacted] to the address of [redacted] Ct Saint Louis MO 63141. The account will...
remain on a hold status until we get the documents for Mr. [redacted]. If you have any additional questions or concerns please do not hesitate to contact our office.
Initial Business Response /* (1000, 5, 2015/02/19) */
Your complaint has been received and a request has been placed with our Client Services department to obtain validation. Once is this obtained it will be forwarded over to you. If you have any questions or concerns, please feel free to contact...
First of all let me say we welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: There are 2 accounts for the consumer placed with us by our clients for collections. ...
· Both the account were placed with us on 07-13-2016 · The accounts are still active in to collections · There has been no contact with consumer on either of the accounts · As per your request the records have been requested from the client · Account has been placed on HLD till further notification from client · As per your request the account has been deleted from CBR however, if the charges are due and the client states that you still owe the balance, the account will be reactivated. If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2014/10/13) */
Your complaint has been received. After reviewing your account HCS has contacted our client. Per our client they have stated there are two accounts for the same amount. One is for a date of service on 10/02/11 account number:XXXXXXXXX. The...
second for date of service 10/05/11 account number:XXXXXXXXX. Invoices and verification was also sent out to you on 9/8.
We received 2 accounts on 02-04-16 from our clients for collections with a total balance of $83. Our clients recalled the account on 09-01-16 and the account has been closed cancelled in our system since then. We established one contact with the consumer when we advised that the account is no longer...
active with us. Thank you, Harvard Collection Services
Initial Business Response /* (1000, 5, 2015/08/26) */
Your complaint has been received. After speaking with the Director of Operations, HCS will remove the account from the CBR 72 hours after the payment posts to the account. You will be provided with an AUD control number, which confirms the CBR...
Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: Lina [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@harvardcollect.com
To whom it may concern:
This response is in regards to case number 94571667. Mr. [redacted] states that the account is an identity theft...
case. A fraud packet has been mailed out to Mr. [redacted] to the address of [redacted] as of September 25, 2015. Mr. [redacted] will need to complete the fraud packet and return it to our office within 30 days, his account will be placed in a 30 day hold while we wait for his response. Once the fraud packet is received we will forward all documentation to the original client for investigation.
Thank you,
Lina [redacted]
Client Services Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would but I called them for months know and they give the same promise, will not even mail anything, especially not any original bill or original client. Round and round months go by derogatory credit stays, until innocent people forced to pay. Any would could start a business like this. Sent letter to Illinois attorney general.
RE: Revdex.com Complaint Case # - [redacted], [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: · We have previously received a complaint from the consumer on 07-12-2017 · The verification of debt has already been mailed to the consumer on 03-23-2017 · We have requested more information from the client for the validation as per the consumer request · The account has been deleted from the credit reports. If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services
This is in response to the complaint filed by Ms. [redacted]. On February 5, 2016 the final payment was posted to Ms. [redacted]'s account. On February 15th, 2016 HCS deleted the account from Ms. [redacted]'s credit report. Per company policy we will be able to send Ms. [redacted] a settled in full letter,...
until 30 days from when her payment was made. A receipt has been mailed to the address of [redacted]. We apologize for any inconvenience that this may have caused Ms. [redacted]. If you have any additional questions or concerns please do not hesitate to contact our office. Thank you,[redacted]
Initial Business Response /* (1000, 5, 2015/01/28) */
Please contact our offices and will we be happy to help assist you in getting this resolved. My contact information is:
[redacted]
(XXX) XXX-XXXX [redacted]
Administrative Assistant
Initial Consumer Rebuttal /* (3000, 7, 2015/01/29)...
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
Called and couldn't speak to the person who left contact info. Asked that if I paid in full that account be deleted from credit reports, which they refused to do. Also found that the files were for 54.00 and 12.34, however the 54.00 account is reporting fraudulently on my credit reports as 2 different accounts for the amount of 54.00 instead of one.
Company is unhelpful and unwilling to take a full payment for a simple for deletion which they CAN do.
Final Business Response /* (4000, 9, 2015/02/02) */
After speaking with the Director of Operations, if the accounts are paid in full, HCS will delete ourselves from your CBR.
Initial Business Response /* (4000, 11, 2014/10/06) */
Your complaint has been received. As of 9/30/14, your CBR was updated as SIF, and a SIF letter was sent out on 10/01/14 to the address on file. If you have any questions or concerns please feel free to contact the office at (XXX)...
Hi, We have again submitted the deletion requests on the accounts with the credit reporting agencies per following details:Account# [redacted], control# [redacted]Account# [redacted], control# [redacted] Thank You,Harvard Collection Services.
This is in regards to the complaint that was filed by [redacted]. The account in question has been paid in full as of November 3, 2015. The account was placed in our office as of April 25, 2015, we sent a letter of placement on April 24, 2015 to the address of 1707 W. Surf St. Chicago, IL...
60657. On November 3, 2015 we received a call from our client and were advised that a payment was received in their office for this account. The account has been paid in full as of November 3 ,2015. On December 3, 2015 we will send a paid in full letter to [redacted] per company policy to the address of 1707 W. Surf St. Chicago, IL 60657. If you have any additional questions please do not hesitate to contact our office.Thanks you, [redacted]
Re: Revdex.com Complaint ID: [redacted] - [redacted] First of all let me say we welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: · ...
The account was placed with us on 12-06-2016 · First contact with the consumer was on 02-20-2017, where collector gave information however call disconnected · On the same day consumer called again and was informed that we are trying to reach him in reference to a personal business matter, call disconnected after that · No further contact with consumer on the account has been established. · We have requested for validation of debt to our client and will mail it to the consumer once we have it · The account has been marked as dispute until then. If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The company has offered to send resolution to my address. I will have to wait for it, before I can say I accept the resolution.Sincerely,
[redacted]
This is in regards to the complaint that was filed by Mr. [redacted]. Mr. [redacted] had 3 accounts that were placed in our office for collections on April 06, 2015. Mr. [redacted]s accounts have been closed in our office as of November 2, 2015. The accounts have been deleted from MR. [redacted]'s credit report. The cancellation letters we mailed to Mr. [redacted]'s address of [redacted] FL 32333. If you have any additional questions or concerns please od not hesitate to contact our office.Thank you,Lina [redacted]
Complaint: [redacted]
I am rejecting this response because: In its response to my complaint, Harvard Collection Services, Inc. (Harvard), Harvard said “A manual deletion has been created with the credit reporting agencies. You may contact the credit reporting agencies to inquire how long it takes for them to update their records.” Harvard also mentioned that they have sent me a letter “to confirm that the account was closed with our office and that the deletion was created.” As of today, I have not yet received this letter from Harvard. I am rejecting this response from Harvard because I have a credit monitoring service, and according to that service, no changes have been made to my credit report(s) since Harvard placed the illegal item on my report(s). Also, I checked online today with the [redacted] CRA (Credit Reporting Agency), and the item still appears to be listed on my report. Neither a phone conversation with a CRA or a letter from Harvard would assure me that the item has been removed from my report(s). I would still need to see the actual credit report from the CRA, which could require me to pay for the report. I feel that it is Harvard’s responsibility to please follow up with the CRA’s and let me know when the item has been removed from my credit report(s), so that I can then order the actual credit report(s) to confirm that the item has been removed. Any help would be greatly appreciated. Thank you, [redacted]
This is in regards to the complaint that was filed by Mr. [redacted]. Mr. [redacted] had 3 accounts that were placed in our office for collections on April 06, 2015. Mr. [redacted]s accounts have been closed in our office as of November 2, 2015. The accounts have been deleted from MR. [redacted]'s credit report. The cancellation letters we mailed to Mr. [redacted]'s address of [redacted] Havana FL 32333. If you have any additional questions or concerns please od not hesitate to contact our office.Thank you,Lina [redacted]
Initial Business Response /* (1000, 8, 2014/10/24) */
Your complaint has been received. You spoke with one of our representative on 10/13/2014, as well as a manager. This account was closed and removed from the CBR the same day. You were sent via email stating the account was closed and be removed...
from the CBR. The E-Oscar deleted AUD# is XXXXXXXX. This has been closed with HCS, and removed from the CBR.
This is in response to the complaint filed by Mr. [redacted]. We have requested the documents from our client regarding Mr. [redacted]'s account. Once we have received the documents we will send the information to Mr. [redacted] to the address of [redacted] Ct Saint Louis MO 63141. The account will...
remain on a hold status until we get the documents for Mr. [redacted]. If you have any additional questions or concerns please do not hesitate to contact our office.
Initial Business Response /* (1000, 5, 2015/02/19) */
Your complaint has been received and a request has been placed with our Client Services department to obtain validation. Once is this obtained it will be forwarded over to you. If you have any questions or concerns, please feel free to contact...
the office at XXX-XXX-XXXX.
First of all let me say we welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: There are 2 accounts for the consumer placed with us by our clients for collections. ...
· Both the account were placed with us on 07-13-2016 · The accounts are still active in to collections · There has been no contact with consumer on either of the accounts · As per your request the records have been requested from the client · Account has been placed on HLD till further notification from client · As per your request the account has been deleted from CBR however, if the charges are due and the client states that you still owe the balance, the account will be reactivated. If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2014/10/13) */
Your complaint has been received. After reviewing your account HCS has contacted our client. Per our client they have stated there are two accounts for the same amount. One is for a date of service on 10/02/11 account number:XXXXXXXXX. The...
second for date of service 10/05/11 account number:XXXXXXXXX. Invoices and verification was also sent out to you on 9/8.
We received 2 accounts on 02-04-16 from our clients for collections with a total balance of $83. Our clients recalled the account on 09-01-16 and the account has been closed cancelled in our system since then. We established one contact with the consumer when we advised that the account is no longer...
active with us. Thank you, Harvard Collection Services
Initial Business Response /* (1000, 5, 2015/08/26) */
Your complaint has been received. After speaking with the Director of Operations, HCS will remove the account from the CBR 72 hours after the payment posts to the account. You will be provided with an AUD control number, which confirms the CBR...
deletion.
Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: Lina [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@harvardcollect.com
To whom it may concern:
This response is in regards to case number 94571667. Mr. [redacted] states that the account is an identity theft...
case. A fraud packet has been mailed out to Mr. [redacted] to the address of [redacted] as of September 25, 2015. Mr. [redacted] will need to complete the fraud packet and return it to our office within 30 days, his account will be placed in a 30 day hold while we wait for his response. Once the fraud packet is received we will forward all documentation to the original client for investigation.
Thank you,
Lina [redacted]
Client Services Manager
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would but I called them for months know and they give the same promise, will not even mail anything, especially not any original bill or original client. Round and round months go by derogatory credit stays, until innocent people forced to pay. Any would could start a business like this. Sent letter to Illinois attorney general.
RE: Revdex.com Complaint Case # - [redacted], [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: · We have previously received a complaint from the consumer on 07-12-2017 · The verification of debt has already been mailed to the consumer on 03-23-2017 · We have requested more information from the client for the validation as per the consumer request · The account has been deleted from the credit reports. If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services
This is in response to the complaint filed by Ms. [redacted]. On February 5, 2016 the final payment was posted to Ms. [redacted]'s account. On February 15th, 2016 HCS deleted the account from Ms. [redacted]'s credit report. Per company policy we will be able to send Ms. [redacted] a settled in full letter,...
until 30 days from when her payment was made. A receipt has been mailed to the address of [redacted]. We apologize for any inconvenience that this may have caused Ms. [redacted]. If you have any additional questions or concerns please do not hesitate to contact our office. Thank you,[redacted]
Initial Business Response /* (1000, 5, 2015/01/28) */
Please contact our offices and will we be happy to help assist you in getting this resolved. My contact information is:
[redacted]
(XXX) XXX-XXXX [redacted]
Administrative Assistant
Initial Consumer Rebuttal /* (3000, 7, 2015/01/29)...
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
Called and couldn't speak to the person who left contact info. Asked that if I paid in full that account be deleted from credit reports, which they refused to do. Also found that the files were for 54.00 and 12.34, however the 54.00 account is reporting fraudulently on my credit reports as 2 different accounts for the amount of 54.00 instead of one.
Company is unhelpful and unwilling to take a full payment for a simple for deletion which they CAN do.
Final Business Response /* (4000, 9, 2015/02/02) */
After speaking with the Director of Operations, if the accounts are paid in full, HCS will delete ourselves from your CBR.
Initial Business Response /* (4000, 11, 2014/10/06) */
Your complaint has been received. As of 9/30/14, your CBR was updated as SIF, and a SIF letter was sent out on 10/01/14 to the address on file. If you have any questions or concerns please feel free to contact the office at (XXX)...
XXX-XXXX.
[redacted]
Administrative Assistant
Hi, We have again submitted the deletion requests on the accounts with the credit reporting agencies per following details:Account# [redacted], control# [redacted]Account# [redacted], control# [redacted] Thank You,Harvard Collection Services.