Peanut Labs Media, Inc.

I've been using for a few years. Went out of the country for a few days and now they're permanently BLOCKED my account since this is apparently against their rules. How ridiculous. They will not respond to emails, this is a mistake on their part, not mine. How can you block people instead of just saying, "hey, when you get back your account will be re-established..." It's that simple. But to not even acknowledge? Poor customer service.

It is unfortunate this user does not think we are trying to help them resolve this issue, in situations like this in the past we have always been able to figure out a solution; to give more background on this situation, when a market researcher launches a survey that promises a user an additional monetary (i.ecash) incentive it puts us in a tough position because we are unable to physically transfer cash to a user
The rewarding tool that we have built that is integrated with our platform is based on virtual currency, in this case Swagbucks is the vc We offered this user an *** gift card in this situation because it is an instant monetary gift that can be emailed directly to the user that can be used for a variety of items
Because they are not accepting this gift card in this situation we will need this user to reach out to [email protected] with the subject line "Revdex.com *** Gift card follow up"; in this email please have them confirm where they would like the gift card mailed if there is not a way to digitally transfer the card We need to loop in our finance team to handle this unique situation, so we are looking forward to this user to reach out to us directly so we can resolve this
Best,
Helen

Initial Business Response /* (1000, 7, 2015/07/14) */
Please have this user reach out to ***@peanutlabs.com directly with the subject line "*** *** Revdex.com Follow Up"
In this email please have the user confirm the date they tried completing this offer, their Peanut Labs user ID (they can
find this by clicking on the 'settings' button in the upper right hand corner of our reward center) and a screenshot showing proof of completion/the deposit required
Thanks in advance, we look forward to helping this user resolve their issue
Best,
***
Initial Consumer Rebuttal /* (3000, 10, 2015/07/14) */
***Document Attached***
Final Business Response /* (4000, 18, 2015/07/17) */
We had our support team reach out to ***@gmail.com directly for additional detailsNote that this email address has not messaged our support team or filed a help ticket for any issue so far (which is why we reached out)
Best,
***
Final Consumer Response /* (4200, 25, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have provided all the proof via many emails it includes the actual account with the money in it the actual email what the offer sent and my bank statement showing the paymentthere is nothing more that I can send for proof it is obviously staring people in the face and they are just dragging it out so as not to pay because there business must be close to folding
I have still not recieved my 480,credits and if I ever recieve them I will let everyone know

This user has received over $*** worth of manual credits from our Support Team across multiple accounts he has createdUnfortunately we cannot keep giving this user credits, there is clearly something malfunctioning on the user's end device wise or network wise that is beyond our control.
Our advertisers and market research clients who pay for the rewards users earn through Peanut Labs typically do not pay us when we manually credit user accounts The amount this user has requested is well beyond anything we've ever seenThis means the Peanut Labs support team bears the majority of the cost when we credit users' accounts when something goes wrong
It’s our responsibility to do this to a point--and it’s something we’re working hard to improve on--but in this case we’ve failed this user so many times and had to issue so many manual credits for their account that it seems our product just doesn’t work for them.
We’d like to leave access to Peanut Labs open to this user, but we on the Support Team cannot keep manually rewarding this user after looking into this further

Complaint: ***I am rejecting this response because:
I have replied TWICE to this request and thus far haven't received so much as an email saying Peanut Labs is still looking into the issues.Sincerely,*** ***

In situations like this we need to see proof of completion for the offers in question along with the date they tried completing each; please have this user reach out to our support team directly at [email protected] with the subject line "Revdex.com Follow Up" In this email please have them attach screenshots for each transaction in question showing completion and include their Peanut Labs user ID so we can look at their account activity with us and each transaction on a case by case basis We look forward to their follow up so we can help them resolve this issue They can find their Peanut Labs user ID by following the instructions in the link below:
***
Once you follow those steps please send us your ID Thanks in advance, we look forward to resolving your issue

Again we encourage this user to reach out directly to support at peanutlabs.com with the subject line "Revdex.com Follow Up" for further assistance from our Support Team The information that we sent before this is to explain why screening out / disqualifying happens, and to assure the user their responses are never kept/recorded/saved unless they are marked as a complete and receive full credit.
Best,
Helen

Please have this user reach out to our Support Team directly at [email protected] with the subject line "Revdex.com Follow Up" In this email please have them include the ticket numbers in question so our Support Team can look at each on a case by case basis and make sure they get rewarded for
what they fully completed If possible please have the user include screenshots showing proof of completion for each ticket as it will help resolve the issues faster Looking forward to their follow up so we can help the user resolve this, thanks.
Best,
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2016/01/13) */
Although we are physically unable to reward transactions marked as screenouts, we went ahead and credited this user for two open transactions as a gesture of support for their trouble
Please keep in mind, however that screening
out/disqualifying and seeing a 'closed' message on surveys is a part of the market research processWe wanted to send some additional information about how surveys work so we can avoid issues like this in the future; please keep in mind your responses are never saved or used unless you are marked as a complete and receive full credit
Researchers need to make sure they hear from all kinds of peopleThey need to hear from young men, older educated people, new moms, unemployed people, and more
When you are screened out from a survey, it simply means that the researcher has gathered opinions from lots of people with your characteristics but they still need to hear from other people with different backgrounds, experiences, and interests
Please keep in mind that surveys work in real time; this means at any point you can disqualify or a survey can get be marked as "closed" (i.ethe number of respondents needed by the market researcher has been met)
Your responses are never kept, saved, or recorded unless your transaction is marked as a complete and your account is credited
You might notice that some market researchers administer a small reward to users for trying to complete a survey but get disqualified, however this is not a requirement (it varies study to study)
XXXXXXXXX
XXXXXXXXX
Initial Consumer Rebuttal /* (2000, 7, 2016/01/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The screen out issue has not been resolved and it is evident that they will not budge on thisTo collect information from someone with the promise of some type of compensation and then deny it at the end is wrong and borders on fraud

Our previous response was an attempt at helping this user with the problems they described in their original message When a user files a general complaint about missing credits and questioning why they were screened out of surveys we need more specific details in order to isolate the problematic transactions and reward them for what they finished completely In previous situations like this we always ask for this type of information and it's never been an issue
Please have this user reach out to our support team directly at [email protected] with the subject line "Revdex.com Follow Up"; in this email please have the user confirm the support ticket numbers in question that they filed from the Peanut Labs reward center so they can be looked at on a case by case basis From here we will be able to assist the user in this situation and figure out exactly what transactions are in question
Best,
***

We wanted to send this user additional information about how market research works; please keep in mind that user responses are never saved/used/kept unless they are marked as a complete and fully receive credit:
Researchers need to make sure they hear from all kinds of people They
need to hear from young men, older educated people, new moms, unemployed people, and more
When you are screened out from a survey, it simply means that the researcher has gathered opinions from lots of people with your characteristics but they still need to hear from other people with different backgrounds, experiences, and interests
Please keep in mind that surveys work in real time; this means at any point you can disqualify or a survey can get be marked as "closed" (i.ethe number of respondents needed by the market researcher has been met)
Your responses are never kept, saved, or recorded unless your transaction is marked as a complete and your account is credited
You might notice that some market researchers administer a small reward to users for trying to complete a survey but get disqualified, however this is not a requirement (it varies study to study)
If this user has an issue related to a specific survey please have them reach out directly to support at peanutlabs.com with the subject line "Revdex.com Survey Follow Up".
Best,
Helen

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and I have sent the emails as requestedI will be satisfied when they review them and give me creditThank you.*** ***

Initial Business Response /* (1000, 5, 2015/07/27) */
On our end this transaction in question is marked as rewarded/complete; we have reached out to Starfleet directly to ask why this is not being translated in their account
Once we receive an update from the site we will be sure to update
this userWe appreciate their patience as we continue to try and solve this
Transaction ID: XXXXXXXXX
Best,
***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have also reached out to blue frog gaming and this is the response I just got -
***, Jul 28, 08:22:
Mon, Jul 20:05:+TransactionPeanutlabs
I show this transaction where it looks like they gave you credits instead of 480,
***
Blue Frog Gaming Support
For the latest news about Blue Frog Gaming follow us on Facebook and Twitter!
http://www.facebook.com/BlueFrogGaming
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***, Jul 28, 02:54:
I have had a problem with an offer and sorted it with them they then said it has paid me out and on the transaction screen it did indeed say I have earned 480,credits but I was never paid them
I have screenshot proof I can send about it its regarding peanutlabs william hill offer
Final Business Response /* (4000, 9, 2015/07/29) */
We have passed *** details along to our contact at Blue Frog and are currently waiting for a response; once we receive an update about why this user is not seeing their full reward we will let them know
To clarify, on Peanut Labs' end we see that the user has been credited for the full amount, we are currently trying to figure out why on Blue Frog's end this is not translating correctlyWe appreciate their patience as we try to determine what is causing this problem
Best,
***
Final Consumer Response /* (4200, 14, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
bfg have informed me that you only paid credits instead of 480,creditshe has also told me that I have to sort it out with peanut labs as it is a peanut labs mistakei have sent him another message about this asking why he has not responded and for his email address

After reviewing the details on this message and looking into their ticket history we found the problematic transaction and re-notified the offer in question so the user can receive their reward. At this point the user should see credit for the offer in question after this
re-notification. Thanks so much!
Best,
Helen
***

Initial Business Response /* (1000, 6, 2015/06/12) */
We looked into this issue further and see their tickets do not contain a screenshot showing they finished the offer in question; once the user is able to provide proof of completion (and the deposit amount required) we will be able to reward
them for this issue
Please have this user email ***@peanutlabs.com with the subject line "Revdex.com Follow Up XXXXXXXXX"In this email please have the user confirm the date they tried completing this offer and screenshots showing they finished it so we can reward them accordinglyWe look forward to helping the user resolve this issue and reward their account!
Best,
***
Initial Consumer Rebuttal /* (2000, 8, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company paid as requestedThanks for your interventionI have a friend who is in the same situation and I will recommend your help

Please have this user reach out to support at peanutlabs.com with the subject line "Revdex.com Follow Up".  In situations like this we look at each transaction in question on a case by case basis; if they have already filed support tickets for these issues please have this user list the ticket numbers in question.  Besides this please have them clarify the exact name of each offer in question, the date they tried completing each transaction in question and provide screenshots showing proof of completion.  Thanks in advance, we look forward to this user's follow up and helping them resolve their issue. 
Best,
Helen

From: [redacted] Sent: Wednesday, June 15, [redacted] 5:05 PMTo: info <[email protected]>Subject: Close Complaint
 
I received a satisfactory resolution in complaint (case?) #[redacted]. I'd like to close the complaint, please.

Initial Business Response /* (1000, 5, 2015/07/20) */
To clarify, Peanut Labs offers Pogo users a chance to earn Pogo gems in exchange for completing surveys and offers from our reward center.
After looking into this user's email address we can see that they have filed a few support tickets...

with our help desk, but have not been able to provide proof of completion.
In a situation like this where there are multiple transactions in question, we need to look at each on a case by case basis and need as many details possible to figure out what went wrong.
That being said, can you please have this user reach out to our support team at [redacted]@peanutlabs.com with the subject line "Revdex.com Follow Up" and the following details included:
-The ticket numbers in question
-Screenshots showing proof of completion
-Confirm the date they tried completing each
-If they reached a technical error, have this user provide detail as to what happened
Thanks in advance, we look forward to hearing back from this user and helping them resolve their issues they've experienced.
Best,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will try again to receive my awarded Pogo access weeks and month. I will write to them at the specific website they provided. I am unhappy with the generalization email that they sent in, the first part of the response is about Pogo's gems not their access. Also they have never given me the opportunity to send them any proof of any of the offers that I have completed. Also some of the suggestions on proving my side is no longer available, most of these completions are from months ago and I have no way of doing screenshots. If they still deny me and I have anymore problems from this, I will refile my claim against them.

Initial Business Response /* (1000, 5, 2015/06/19) */
We went ahead and rewarded the user for the transactions in question after looking into this further. They should see this reflected in their balance.
Best,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/22) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
thank you
Final Business Response /* (4000, 28, 2015/10/20) */
We had our support team look into these two tickets further and after looking at the details provided with the tickets in question we went ahead and rewarded both transactions in question.
To confirm both tickets that this user listed have been credited; that being said, moving forward please have this user contact us directly at [redacted]@peanutlabs.com if they have an issue with their support tickets. Thanks again, we are glad we were able to solve this problem for the user.
Best,
[redacted]
Final Consumer Response /* (2000, 30, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
ok thanks for putting them though. I really wish they support people would just read the tickets the first time as I put the screenshot with proof in it in the first message but no on seemed to bother to read it.