Peanut Labs Media, Inc.

In situations like this we look at each transaction in question on a case by case basis; can you please have this user reach out to [email protected] with the subject line "Revdex.com Transaction Follow Up".  In this email please include the ticket numbers in question and screenshots showing...

completion on each ticket if they have not done this already.  We are looking forward to the user's follow up so we can help them resolve this, thanks in advance.

Complaint: [redacted]I am rejecting this response because: Peanut Labs is aware and have paid out cash equivalent amounts in Swag Bucks for their surveys. Therefore, when I was due or promised $** for the survey initially, they knew to credit my account for 1500 Swagbucks, but they obviously didn't feel obligated to before filing this complaint. They ignored my emails when asked about the rest of the money or credits that I was due. They were very dismissive and unresponsive and have done the same to me in other cases in the past. In their response to this complaint they made no mention to why they never returned my emails or why they didn't find another way to compensate me. There isn't a sense of Peanut Labs taking responsibility nor did a hear an apology for the way I was ignored and treated. And finally, an [redacted] gift card is NOT acceptable. The  former of payments acceptable is Swagbucks equivalent of 1500 SB or a $[redacted] Gift card. Based on the business' response I really question their ethics because as I stated before I reached out, with the same proof, asking just to be paid what was due and they brushed me off as they did previously, which appears to be part of their policy.
 
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, although the company still refuses to acknowledge that I reached out on numerous occasions via email to them to try to resolve this and my emails went unanswered and ignored. Also, as I had stated in my last response to Peanut labs that I was always willing to be paid virtual currency via Swagbucks. Peanut's Lab's response keeps alluding to my not understanding nor wanting to be paid in Virtual Currency which is false and a way for them to distract the truth of the matter that they didn't want to respond, resolve and pay me anything previous to my filing a complaint with your office.Sincerely, [redacted]

We take situations like this very seriously; please have this user reach out to [email protected] directly with the subject line "Revdex.com Follow Up".  In this message please have the user confirm the ticket number in question so our support team can look into their issue further and reward...

them for what was rightfully completed.  We want to make sure the survey in question wasn't marked as a screen out, disqualification or closed by the advertisers that ran the study, which would account for the user not receiving credit.  Regardless we want to make sure the user feels like they were taken care of in this situation, so please have them reach out to [email protected] with the details requested so we can look into this further.  Thanks in advance, we look forward to their follow up. 
 
Best,
Helen

This user was contacted by our Support Team on Monday (2 days ago) and just received another follow up this afternoon; typically our support team replies to most inquiries in 24-48 hours so this thread falls within that timeframe.  
We are not sure why this user felt the need to file a Revdex.com...

complaint when our team was already in the process of resolving this issue, so we are hoping once they send their Peanut Labs specific User ID and receive their reward this complaint can be closed.  As always we pride ourselves in taking care of our customers so we are looking forward to their follow up. 
 
Best,Helen

Complaint: [redacted]I am rejecting this response because:
I have already written tickets for each offer and emailed the proof multiple times, I am not about to waist more of my time away from my children to send you the information I have already turned in just to get the run around from you for a third time. If your were actually interested in settling you would check the emails I have sent until you actually look into my account and credit me for the offers completed there will not be a settlement.Sincerely,[redacted]

If the user is unwilling to provide the information we requested at the very least we would request that this user provides a list of Peanut Labs-specific ticket numbers in question so each issue can be looked at on a case by case basis.  Providing a list of the specific transactions/tickets in question will also make sure that everything in question gets accounted for.  On these tickets please have this user provide screenshots showing proof of completion where possible if they have not already; we look forward to receiving this list of ticket numbers in question so we can credit them for what they completed fully. 
 
Best, 
Helen

We want to ensure that this user receives the additional $** incentive that they were promised; on our end Peanut Labs does not directly offer surveys that offer monetary rewards as we have no way of transferring cash to users.  Our system in place can reward Swagbucks (or vc depending on the...

site we are integrated with), which is why the user was able to receive their 65sb in this instance but did not see the cash reward.  Based on further research it seems like the market researcher that launched this survey offered an incentive that we could not deliver but we do not want the user to suffer for this.  In a situation like this we are offering the user a $[redacted] gift card sent directly to their email. Please have this user reach out directly to [email protected] directly with the subject "Revdex.com $** follow up"; in this email please have the user confirm if a $[redacted] gift card emailed to their address would be an acceptable reward in these circumstances.  We look forward to this user's follow up and helping them resolve this issue.  
Best,
Helen

In situations like this we ask the user to reach out to [email protected] with the subject line "Revdex.com Follow Up".  In this email please have the user confirm the support tickets in question (if they filed tickets through the Peanut Labs reward center), the transaction ID's in question, the...

specific offer names, the date they tried completing each and screenshots showing completion.  Once we have these details from the user we will make sure they get compensated for everything they fully completed.  We look forward to their follow up so we can help them resolve this. 
 
Best,
Helen