Peanut Labs Media, Inc.

Complaint:[redacted]I am rejecting this response because:I have seen this same email over and over in response to complaints against this company. I not only provided this company with viable data, I provided them with my time. I decided to participate based on the reward and time estimates the company provided. I participated for longer than the estimated time period before Peanut Labs decided to disqualify me. They did not hold up their end of the advertised agreement. It appears that this underhanded business practice is a common complaint against Peanut Labs.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/22) */
After looking into the details about this user's case further our support team went ahead and rewarded the user for the transaction in question and updated their ticket. They should see this reflected in their account balance, we apologize for...

the inconvenience. In the future if this user files a support ticket with proof of completion and is having trouble receiving credit please have them reach out to [redacted]@peanutlabs.com in situations like this. Thanks again, have a great holiday season!
Best,
[redacted]
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because:
I am unable to create a ticket on each and every response because your website does not allow me to view more than one page of history.  I have already reported this issue in a separate ticket dated July 7.  
On Thu, Jul 7, 2016 at 4:09 AM, <[redacted]> wrote:
I have pages and pages of unpaid offers I am trying to report, but I am having considerable difficulty doing so.
I click Transactions, it shows me the first batch and at the bottom there's a More Transactions button.
I click the button for More Transactions and click the one I'm going to report.
The report works fine but...
I go back to Transactions and now only the first batch shows WITHOUT the More Transactions Button.  I must close the window and open a new window, bring up the offer wall, open Transactions, click More Transactions, select the ONE I'll report then start over with yet another NEW WINDOW.  
It is extremely time consuming and I've stopped at this point, but I will be continuing to file reports on unpaid offers since I have a considerable number of credits in limbo (and nearly all of them are LifeScript (or one of their subsidiaries) or Quality Health.  Or perhaps I'll just get a list of all the unpaid offers and submit that.
 
I did get the list of all the unpaid offers and I did submit it in a text list. The way I got that list was to go to the main page or your ad wall and look at those that were 'Opened' and use my memory as to whether I had completed them or closed them because they were done previously.
Here is the text list which I have already provided once:
9310 Enter For A Chance To Win A Year's Worth of FREE Diapers!9310 Enter to Win FREE baby food!9310 Get your free cleaning Samples!9310 Get Free samples of L'Oreal Color Vibrancy Shampoo!9310 Get FREE samples of TRESemme Shampoo & Conditioner!8750 Join SampleCube and get paid to take surveys!8610 Get FREE Nexcare Waterproof Bandages!8400 Get samples of Beauty products when you tell us where to send them.8400 Start taking surveys now for a chance to  one of Life Sample's Amazing prizes8050 Take a survey for your chance to win $50,000!7840 Enter to Win FREE Baby Clothes!7840 Register to receive your FREE hair care samples.7840 Register to receive your FREE sample of Excedrin! sample received, but not the credits.7840 Register to receive your FREE sample of Cover Girl makeup!7840 Register to receive your FREE sample of Zing Zero Calorie Stevia sweetener! sample received, but not the credits.7840 Enter to Win FREE baby food!7840 Win a year's worth of diapers!7840 Register to receive your FREE summer BBQ samples!7840 Register to receive your FREE sample of Centrum VitaMints! sample received, but not the credits.7840 Register to receive your FREE sample of L'Oreal Age Perfect Hydra-Nutrition Moisturizer! sample received, but not the credits.7840 Get a FREE sample of Philosophy Gel Cream! sample received, but not the credits.7700 Get free tide samples when ou tell us where to send them!7700 Get free samples of cleaning products!7700 Ready to BBQ this summer? Get free supplies when you sign up here.7350 Enter for a Chance To Win $10,000!7350 Free magazine samples!7000 Get free samples of Glade Air Fresheners, just tell us where to send them!7000 Get Free Samples of Crest White Strips6860 Sign up to get Free Samples of the products you love!6510 Free samples of your favorite products! Enter your email address to get started!6300 Get your free samples from Schick6300 Free Glade Samples!492730 SUB Total-9310 One offer paid, which one I can't tell483420 TOTALNote this does not include offers that were under 5K credits some were paid others were not.
I explained all this in the previous emails I sent regarding this issue.  I guess your customer support does not read the emails, they merely look at the one offer to which the ticket is attached.
Please review my account as you have far better access than I do.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/05) */
Please have this user send us a screenshot showing proof of completion either on the original ticket they submitted or directly to [redacted]@peanutlabs.com with the subject line "Revdex.com Follow Up Screenshot".
Once we have this we will be able to...

move the case forward and credit their account for the transaction. Thanks in advance, we look forward to helping them resolve this issue.
Best,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm satisfied. Thanks!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]; I responded via e-mail per their request, and they have resolved the matter in a manner that is satisfactory to me.  Thank you for your help; it is encouraging that consumer advocacy lives on and was instrumental in resolving this situation.Sincerely, [redacted]

I already posted a ticket to your support group
I don't have screen shots of all the offers I completed.  thats crazy I did like 40  or 50 offers and got paid out for mb 5-6 of them.  some were broken but still took me over 20 minutes to do and then didnt work.   here is a screen shot of some of the ones I went all the way through.   there is alot more.  if they credit me 3k WP energy ill call it even.  i contacted them and replied and got no response.  here is the email I received I did reply a little aggressive but it was out of frustration for their service failure.
 i did everything in all the tickets I sent I want my rewards.  or is this another case of fraudulent service like I had to go through with playerize?  i had to g through the Revdex.com to get them to pay up with threats of a class action lawsuit.  i spent hours filling out tons of your surveys and only rewarded a few of them fix it
 
Whenever you notify us about an issue with a survey or offer, we make every effort to mediate with the offer provider or research client on your behalf. Sometimes they are unable to verify your eligibility for the reward, which is why you are not receiving credit to your account for Transaction ID 751858457. In some instances we are able to make exceptions, but we cannot always reach this resolution for every request submitted. We work hard at identifying broken offers and surveys, so we appreciate your write in and bringing them to the attention of our partners.Regards,Peanut Labs Support

Complaint:[redacted]I am rejecting this response because:
I'm not expected to copy and paste on your surveys, so I won't take a copy and paste answer. 
Besides that your support has done nothing for me so far, and I've received no responses to any of my claims. Sincerely,[redacted]

After looking at this user's case we went ahead and rewarded them for the transaction in question, we did not originally see the screenshots the user linked to so we apologize for this.  In the future if this user has an issue with a support ticket or needs additional attention on a ticket they...

filed please have them reach out to [email protected] with the ticket number in question to be looked into further.  We appreciate their patience in this case. 
 
[redacted]

Initial Business Response /* (1000, 5, 2015/10/14) */
We have reached out to this user at [redacted]@gmail.com to confirm the ticket numbers in question so our Support Team can look at each on a case by case basis and credit her for the transactions that she completed. We look forward to helping...

this user resolve their issue.
Best,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
It's actually gotten worse. They are accusing me of fraud. U paid for goods and services. I want my money placed back on my card and all orders and subscriptions cancelled. Can you please help me?
Minister [redacted]
Final Business Response /* (4000, 13, 2015/10/15) */
We have not accused this user of fraud, please see our communication thread below and the attached screenshot showing this:
"This is where the confusion comes from; we see that your screenshots show that you reached out to Perk Customer Support. We do not have access to their support system, we are two different companies. Have you filed any support tickets from the Peanut Labs reward center as outlined in this faq?
http://faq.peanutlabs.com/how-do-i-contact-peanut-labs-customer-support/
If not can you please confirm the names of each offer in question, the specific date you tried completing them, and attach screenshots showing proof of completion? Thanks in advance, we look forward to helping you resolve this. "
The issue is the user tried sending us support tickets they filed with Perk, but we do not have access to their system as we are a different company. We asked the user if they ever filed these issues from the Peanut Labs specific reward center but it does not seem they have done this. On our end we are just trying to figure out which offers specifically the user completed, the date they tried completing them, and screenshots showing the offers in question were completed in their entirety.
In situations like this we ask for these basic details so our support team can determine which transactions need to be rewarded. Also the advertisers we work with ask for these details if an offer's completion needs to be verified. Hopefully this explains where we are at with the situation, we are hoping we get these details soon so we can credit their account.
Best,
[redacted]
Final Consumer Response /* (2000, 18, 2015/10/21) */
Thank you everything is fine now. Peanut Labs credited me and Perk is working with me. Thank you.

Initial Business Response /* (1000, 5, 2015/10/05) */
After looking into this issue further we went ahead and rewarded this user for the offer in question.
Moving forward, we ask that this user submit screenshots showing proof of completion instead of copy/pasted text in situations like this. ...


Thanks in advance!
Best,
[redacted]
XXXXXXXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I am grateful you finally credited me,
I am very disappointed in your handling of such issues, If an actual screenshot was required then it should have been requested and I would have happily complied. However, instead you send out copy/pasted generic responses that do not help your customers. This won't be an issue in the future because I will no longer use your services, as I have found a much better company to do business with. It is sad I had to submit a complaint in order to get any help from your company.

Initial Business Response /* (1000, 5, 2015/08/04) */
We have been in contact with this user about this issue, we are not sure why they are opening another Revdex.com complaint for this. Like we stated before, on our end this transaction is showing as completely credited.
We have been working with...

[redacted]@bluefroggaming.com now to see what the issue is. In the meantime we ask that this user is patient while we wait for Blue Frog to let us know what is going on as this issue as the reward is not showing in its entirety on their end.
That being said, we asked [redacted] if he can manually credit the remaining balance while they figure out the technical error happening. Once we receive a response from [redacted] at Blue Frog Gaming we will update this user.
Best,
[redacted]

Has this user filed support tickets for each of these issues?  If so, please have the users confirm each ticket number in question so our Support Team can look at each on a case by case basis.  If they have not done so already please make sure they include a screenshot showing proof of...

completion on each ticket in question; once we have these details we will reward the user for the transactions in question that have been fully completed.  Please have this user email support at peanutlabs.com with the subject line "Revdex.com Follow Up" with these details we asked for.  Thanks in advance, we look forward to their follow up so we can help them resolve this.  
 
Best,
[redacted]

In situations like this we ask the user to provide the support ticket numbers in question that they filed on the Peanut Labs reward center so our support team can look at each on a case by case basis.  Please have this user reach out directly to [email protected] with the subject line "Revdex.com...

Follow Up".  In this email please include the ticket numbers in question and screenshots for each transaction in question showing proof of completion.
In regards to screening out of surveys this is a normal part of market research.  We wanted to send some additional information to this user to explain why it is normal to screen out, disqualify and run into closed messages in the world of surveys: 
Researchers need to make sure they hear from all kinds of people.  They need to hear from young men, older educated people, new moms, unemployed people, and more.  
When you are screened out from a survey, it simply means that the researcher has gathered opinions from lots of people with your characteristics but they still need to hear from other people with different backgrounds, experiences, and interests.  
Please keep in mind that surveys work in real time; this means at any point you can disqualify or a survey can get be marked as "closed" (i.e. the number of respondents needed by the market researcher has been met).
Your responses are never kept, saved, or recorded unless your transaction is marked as a complete and your account is credited.  
You might notice that some market researchers administer a small reward to users for trying to complete a survey but get disqualified, however this is not a requirement (it varies study to study).

Initial Business Response /* (1000, 5, 2015/12/16) */
After looking over this complaint we are not sure what this user's issue is exactly, based on what they are describing it seems that the problem might be with Clixsense or yoursurveys.ca as we do not have the capability to delete or reduce...

'quality points' as this user claims. We are trying to figure out if they are missing credits for a specific survey or offer we have on our wall (something we can remedy ourselves) or if this is an issue directly with the site they participate on. We look forward to their follow up to clarify what exactly is going on, thanks in advance.
Best,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Actually, the problem is with yoursurveys as they keep on deducting quality points and I certainly didn't meant peanutlabs! This is why I asked you guys contacting yoursurveys so they can investigate this issue! As I previously said all surveys were completed via peanutlab using my clixsense ID: [redacted]
All surveys's answers were quality and it possible yoursurveys server must have some kind of leak! I am looking forward to hear from them!
It might help to reply to request #[redacted] as I did warn them about this report!
Final Business Response /* (4000, 10, 2015/12/23) */
This user will need to reach out to YourSurveys directly if their issue is with the YourSurveys site. Unfortunately we do not have access to YourSurveys' back end and cannot explain why their server (as the user describes) has 'some kind of leak' as we are two separate companies.
We did want to send this user more information about how market research works and why it is normal to screen out/disqualify in the survey taking process for future reference:
Researchers need to make sure they hear from all kinds of people. They need to hear from young men, older educated people, new moms, unemployed people, and more.

When you are screened out from a survey, it simply means that the researcher has gathered opinions from lots of people with your characteristics but they still need to hear from other people with different backgrounds, experiences, and interests.

Please keep in mind that surveys work in real time; this means at any point you can disqualify or a survey can get be marked as "closed" (i.e. the number of respondents needed by the market researcher has been met).

Your responses are never kept, saved, or recorded unless your transaction is marked as a complete and your account is credited.

You might notice that some market researchers administer a small reward to users for trying to complete a survey but get disqualified, however this is not a requirement (it varies study to study).
Final Consumer Response /* (4200, 20, 2016/01/06) */
Gees! yoursurveys is one of peanutlabs partners and it make sense for one of user in asking the admin contacting their partner for explanations. You peanutlabs still insist in treating partner and their respected user, it can leads to consequences! Yes, I agree you don't store any thing on server.
However, I don't believe a thing of it!
You have my clixsense ID: Clixsense ID: [redacted] and my email address: [redacted] (associtated with peanutlabs) in your records!
Please clean up your act or else!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/01/30) */
Could you please have this user email [redacted]@peanutlabs.com directly with the subject line "Revdex.com Follow Up". In this email please have this user include the ticket numbers in question so our support team can look at each transaction in question...

on a case by case basis. Thanks in advance, we look forward to helping this user resolve their issue.
Best,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point their response was asking for further communication from me. As requested, I sent an email but as I stated in the email, my spam folder automatically deletes spsm after 7 days and this issue has taken far more than 7 days already. Any proof I had is now long gone. The fact that I clicked the offer and that I've already proven that I will complete an offer if I have started it or I will admit to not completing it should count for something. (usually because I have already completed it, but sometimes because I get tired of answering the same stupid questions with a promise of some 'free' item which I have NEVER received from Quality Health or LifeScript. Not something Peanut Labs is responsible for, just an explanation for why I do not complete each and every offer when I have clicked on it.) I don't want to stir up trouble, I just want to get what was promised to me for wasting a significant portion of my life doing something that was my side of the implied contract.
I'd really like to be able to return to this particular ad wall because I like their layout better than the others, but I won't return if I won't get paid for my time.
[redacted]
Final Business Response /* (4000, 10, 2016/02/08) */
This user was credited for all of the transactions in question 3 days ago on February 5th. Even though the user was unable to provide proof of completion for the listed transactions, we made an exception due to their trouble in this situation. Please see email below that our support team sent to the user after rewarding their account:
Thank you for your follow up; we made an exception in this case due to your trouble and credited your account for the list of transactions in question.
Please keep in mind that if you run into an issue like this in the future you will need to provide proof of purchase for each transaction in question. Have a great weekend.
Final Consumer Response /* (2000, 12, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I replied to the Revdex.com the same day I received the credits that I was satisfied with the resolution. I just feel bad that they had to reply to the issue in order for me to get the option to select yes or no to actually close this report.
Thank you

We are more than happy to look into this issue further; can you please have this user reach out to support at peanutlabs.com with the subject line "Revdex.com Follow Up".  In this email please have them include the ticket number in question, the date they tried completing the offer, a screenshot...

showing completion and the transaction ID if possible.  Thanks in advance, our Support Team is looking forward to helping them resolve this.
Best,
[redacted]

We take complaints like this very seriously; please have this user follow up with our support team directly and email [email protected] with the subject line "Revdex.com Follow Up".  In this email please have the user include the support tickets in question so our team can look at each complaint...

on a case by case basis.  If they have not already done so please make sure this user includes proof of completion in the form of a screenshot for each transaction in question.  Once we have these details and their account information we will be sure to look at each complaint and credit them for what was completed accordingly.  Thanks in advance, we look forward to their follow up. 
 
Best, 
Helen

In the world of market research screening out/disqualifying from surveys is a normal part of the survey taking process.  That being said in this case we would like to make this right as a gesture of support due to their trouble.  Please have this user reach out to [email protected]...

with the subject line "Revdex.com Survey Follow Up".  In this email please have the user include their Peanut Labs specific user ID so we can look at their account activity with us and credit them: 
http://faq.peanutlabs.com/how-to-find-your-peanut-labs-id/
We also wanted to send this user additional information about how surveys work to help explain why screening out, disqualifying and running into closed surveys is normal:
Researchers need to make sure they hear from all kinds of people.  They need to hear from young men, older educated people, new moms, unemployed people, and more.  
 
When you are screened out from a survey, it simply means that the researcher has gathered opinions from lots of people with your characteristics but they still need to hear from other people with different backgrounds, experiences, and interests.  
 
Please keep in mind that surveys work in real time; this means at any point you can disqualify or a survey can get be marked as "closed" (i.e. the number of respondents needed by the market researcher has been met).
Your responses are never kept, saved, or recorded unless your transaction is marked as a complete and your account is credited.  
You might notice that some market researchers administer a small reward to users for trying to complete a survey but get disqualified, however this is not a requirement (it varies study to study).

Initial Business Response /* (1000, 5, 2015/07/31) */
In a situation like this we ask that the user provides proof of completion showing the deposit required to finish the offer. Please have this user email [redacted]@peanutlabs.com with the subject line "Revdex.com Ladbrokes Follow Up".
In the body of...

this email please have them confirm the date they tried completing the offer in question with a screenshot showing proof of completion and the required deposit needed attached. Thanks in advance, we look forward to helping resolve this.
Best,
[redacted]