The customer placed an order with Zazzle.com on 5/31/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle via email on 7/28/with regards to the auto renewal charge in questionZazzle received and replied to the customer's email as of 7/29/16, and they have unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment as of 7/29/The membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle has confirmed this information in an email sent to the customer on 7/29/
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe company Zazzle did issue a partial refund which I have acceptedSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ The customer placed an order with Zazzle.com on 12/1/During check out of the order, the customer opted to take advantage of a day free trial offer of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle via email on 1/4/with regards to the membership in questionZazzle's Customer Support team received and responded to the customer's email on 1/6/with an explanation as to the membershipThe customer expressed dissatisfaction and Zazzle authorized a one- time courtesy direct refund to the customer's purchasing payment methodZazzle has also unsubscribed the customer from any auto renewal of the Zazzle Black MembershipThe customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order A refund was authorized for the customer's Zazzle Black Membership cost ($9.95) to the customer's original form of payment on 1/12/As the membership is typically not refundable, it may take 7-business days for the customer to see the refund applied to their purchasing payment method, depending on the processing speed of the customer's financial institution Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept but am still waiting for promised refund
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding these ordersThe customer placed an order for a women’s hooded sweatshirt on 2/28/with an estimated delivery date of 3/7/to 3/9/The sweatshirt arrived in a timely manner, but contained a printing issue related to the placement not being true to designZazzle issue a courtesy replacement for the women’s sweatshirt in one size smaller, per the customer’s request, on 3/9/In addition, the customer placed an order for a men’s hooded sweatshirt on 3/5/with an estimated delivery date of 3/12/to 3/14/Unfortunately, Zazzle’s correlating production facility encountered unforeseen production delays and was unable to provide a more specific reason for the delaysZazzle’s customer support team responded to the customer’s e-mails, phone calls and chat conversations in a timely manner, but, unfortunately, was unable to provide exact dates for delivery due to the delaysZazzle’s support team promised to keep monitoring both of the orders and escalated them further with Zazzle’s production team to try and get the orders out ASAPThe women’s sweatshirt replacement queued for shipment and Zazzle notified the customer of the new tracking information on 3/15/The customer chatted with Zazzle’s customer support team again as the replacement, which was delivered via UPS on 3/19/2018, printed in the same mannerAs a third printing of the same product is not advised, even though an agent initially offered this option, Zazzle has issued the customer a Zazzle store credit, per the customer’s approval, so that she can reorder and adjust the placement of the design to her preferenceZazzle has also provided the customer with promotional codes to further discount and expedite the reorder on 3/19/In regards to the second order, the men’s sweatshirt queued for shipment on 3/13/and Zazzle notified the customer of the new tracking information on 3/14/The tracking information indicates the order was delivered by UPS on 3/15/2018, which Zazzle has notified the customer of via e-mailFor the delay and inconvenience, Zazzle has also issued a shipping refund for both of the customer’s orders to the original forms of payment on 3/14/Refunds can take 7-business days, depending on the processing speed of the customer’s financial institution
Initial Business Response / [redacted] (1000, 6, 2015/11/27) */ The customer worked directly with Zazzle's Customer Support Manager, and a resolution was reached Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) The day after I filed this complaint, Zazzle began working with me and has refunded my money in full
Complaint: [redacted] I am rejecting Zazzle's response because: Zazzle refused to remove/reimburse the automatic credit card charge for its October 2016-October membership; this is what I had requested Zazzle Customer Service merely "turned off" the auto-renew membership for October 2017-October Zazzle's Customer Service person did offer me store credit, which I did not want So, if according to Zazzle's response to my complaint, if I do receive credit card reimbursement within days for the October 2016-October membership, I will be very happy (and surprised) Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ The customer placed an order for custom business cards from Zazzle on 3/11/The customer contacted Zazzle.com via phone on 3/31/2015, to express concern that the order had not yet been receivedZazzle's Customer Support team determined that the order could be treated as lost in transit during the callZazzle then offered and initiated an immediate replacement request to be sent with an expedited courier, and the replacement order shipped 4/2/(UPS Tracking 1Z888YXXXXXXXXXXXX)Per the courier's tracking information, an attempted delivery was made on 04/06/2015, but the customer was not availableThe courier also determined that the customer requested a delivery change, and the package was routed to a UPS Access Point, awaiting customer pickupAs of 4/15/2015, the customer had not picked up the replacement package as they had arranged with UPSZazzle has reached out to the customer via email as of 4/15/15, to verify they have received their packageIf not, Zazzle will be happy to provide further instructions or resolution options via email Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 6, 2015/08/13) */ The designer contacted Zazzle on 07/27/to let them know that another customer had purchased an item from her Zazzle StoreThe purchasing customer reached out to the designer directly to let her know that she was not happy with the print placement of the shirtWhen the designer contacted Zazzle, it was explained to her that the item was produced and shipped to the customer according to how it was designed on the websiteZazzle's customer support team let the designer know that she would need to redesign the product to adjust the print placement of the image on the shirt Zazzle committed to standing by their return policy and advising the designer that the customer would need to contact Zazzle directly for further assistance with a refund/ account creditThe designer declined the option to have her customer contact Zazzle for further assistanceThe designer was then provided the option of having a Zazzle customer support agent contact the customer to further assistThe designer also declined this option as wellMultiple attempts were made by Zazzle to speak with the customer via phoneThe customer declined and requested to communicate via emailZazzle issued an account credit to the designer's account on 08/13/The account credit was for the value of the apparel itemIn addition, to the credit the designer was also sent a promotional code for free standard shippingAs of 8/the designer has confirmed that she will accept the resolution and place a new order for her customer Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Two reasons why I am responding "NO." I have an attachment to submit of a screenshot that shows exactly why for the 1st reason however I do not see where to attachPlz let me know how I may do this however in place of that screenshot as I process the order for my customer and get to the place of checking out so the t-shirt can be made for her Zazzle is requiring I pay for thisThe 2nd reason is because I have requested two or three times for the discount code that they keep referencing in emails and so far I have not rec'd this code Final Consumer Response / [redacted] (3000, 17, 2015/09/09) */ Today is the 7th and there has been not response from ZazzleI will not consider this closed as they did not address the issues I had using the credit they supposedly issued AND they did not address the complaint regarding the stamps that you combined with my first complaintObviously they are completely ignoring this entire processThat said I would like this to go on their Revdex.com record made public for all who check what the outcome wasAnd I'd like to add some comments about this for public viewingHow do I make all this happen? I await your instructions, [redacted] Final Business Response / [redacted] (4000, 24, 2015/09/23) */ The designer contacted Zazzle on 07/27/to let them know that another customer had purchased an item from her Zazzle StoreThe purchasing customer reached out to the designer directly to let her know that she was not happy with the print placement of the shirtWhen the designer contacted Zazzle, it was explained to her that the item was produced and shipped to the customer according to how it was designed on the websiteZazzle's customer support team let the designer know that she would need to redesign the product to adjust the print placement of the image on the shirt Zazzle committed to standing by their return policy and advising the designer that the customer would need to contact Zazzle directly for further assistance with a refund/ account creditThe designer declined the option to have her customer contact Zazzle for further assistanceThe designer was then provided the option of having a Zazzle customer support agent contact the customer to further assistThe designer also declined this option as wellMultiple attempts were made by Zazzle to speak with the customer via phoneThe customer declined and requested to communicate via emailZazzle issued an account credit to the designer's account on 08/13/The account credit was for the value of the apparel itemIn addition, to the credit the designer was also sent a promotional code for free standard shipping On 8/the designer confirmed that she would accept the resolution and place a new order for her customerAs of today, the credit remains in the designer account, and the designer has confirmed that she finally received the promotional code for the free shipping on the reorderThe designer has everything needed to proceed with her requestThe offer still stands to assist designer with a phone order by a Zazzle agent if she requires additional assistance For postage, Zazzle will allow religious themed designs, however religious text such as a Biblical verses are not permittedZazzle is an approved licensed vendor with the United States Postal Service and we must make sure that we abide by their guidelines
Zazzle is truly sorry for any inconvenience and disappointment that the customer may have recently experienced regarding this orderZazzle issued a full refund of the order in two separate amounts to the customer’s original form of paymentThe refund for the invitations was issued on 2/2/2018, and the refund for the business cards and shipping fee was issued on 2/5/Zazzle has provided the customer with two transaction ID numbers so that she can follow up with her financial institution to inquire about the two refunds on 3/12/
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ The customer placed an order for invitations on the Zazzle website on 09/11/The cost of the invitations before any discounts were $and the customer received a 50% discountThe cost of the invitations were $with that discount The customer contacted Zazzle Customer Support by phone on 09/11/and was provided a free standard shipping code to help accommodate her for the cost of the invitationsThe standard shipping cost for this order was $The customer stated the price of the invitations on the website was $at the time of her order but when the order was placed with the 50% discount, the cost of the invitations were $for a difference of $At this time Zazzle has issued a refund in the amount of $This is the difference between $and the cost of shipping for the order, $The customer can expect to see this refund in 7-business days depending on the policies of her financial institution Zazzle Customer Support will reach out to the customer via e-mail and advise her of the refund that will be issued
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Zazzle's Customer Support Team has worked with the customer directlyA replacement order was received as of 12/29/15, and a full refund has been issuedRefunds typically take 7-business days, depending on the customer's financial institutionFor the customer's overall experience, Zazzle has also extended an account credit for the value of the customer's order, that can be used toward a future order if the customer desiresThe credit is available now, and it will not expire
Because Zazzle Black is a nonrefundable charge, Zazzle has to manually issue the refundZazzle has told the customer that this can take up to days to process since it is a manual process by their finance departmentIn the meantime, Zazzle provided the customer with the receipt of the refund via e-mail on 2/5/as proofZazzle also told the customer that they will provide them with the transaction id number once they are able to get it from their finance department
Zazzle can confirm a refund for the customer’s $charge was issued back to the customer’s purchasing payment method on 11/04/The customer was emailed confirmation of the processed refund as of 12/1/
Complaint: [redacted] I am rejecting this response because:I place about an order a weekI’ve only asked for credit when something was manufactured wrong, was broken, or didn’t arriveI ask for a code when I had one for the original orderI have never intentionally done anything I didn’t think was outside the rules or instruction from their serviceI have always been told to discard or donate the unwanted itemsAt Christmas there were so many mistakes all of my gifts were delivered lateI place at least an order a week so in the law of averages I will have more issuesIf I was doing something wrong why wasn’t I told? I just want what I paid for is all and I don’t want to be tagged as an abuser when I followed the directions given me by customer serviceNow that I know what they want I will be sure they don’t want the merchandise returned before I donate itI just think it’s nicer to donate to charity than to mail it back to be thrown awayI would really appreciate receiving the $I’ve lost from this last incident, but I had already donated the items because I had no idea they would want them backI’m sorry if I’ve been misunderstood but I never intentionally broke any rulesI’ve always followed the instructions from customer serviceI would like to have my reputation renewedI would like to find a way to get this issue straightened and start anew.Sincerely,‘Janice [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ The customer placed an order with Zazzle.com on 12/6/2015, with Standard Shipping (4-business days for time in transit)Unfortunately, due to an unanticipated delay with the customer's product type, the order was queued for shipment on 12/19/with Express ShippingZazzle has confirmed the customer's package delivered on 12/22/To date, Zazzle.com has no record of any attempted email contact by the customer under the email address associated with the customer's Zazzle account ( [redacted] @gmail.com)Zazzle can also confirm the customer did not speak to a Zazzle Customer Support RepresentativeZazzle's contact information can be found on the Zazzle.com website here: http://www.zazzle.com/about/contactus For the customer's overall experience, and the delay that affected the turnaround time of the order, Zazzle has authorized a full refund to the customer's purchasing payment accountRefunds typically take 7-business days, depending on the processing speed of the customer's financial institution
Initial Business Response / [redacted] (1000, 9, 2015/07/30) */ The customer has been in ongoing communication with Zazzle.com via email since 06/18/2015, inquiring the status of their cancelled earnings paymentsZazzle messaged all designers on 3/18/via and an email newsletter that changes would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageAll accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforcedIt was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 05/01/payment, as well as the 06/01/paymentThe customer was able to successfully update their Zazzle Account on 06/18/This made the customer eligible for a payment on the 07/15/payment cycleA payment in the amount of $was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May & June Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES." Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is ridiculousZazzle claims that they sent an e-mailPerhaps they did, but I did not receive itNext they claim that the information was on a pop-up, apparently never having heard of a pblockerThen they claim the information is in their forumThat may be so, but I have never been in their forumThere is no reason for me, or any seller, to go thereEverThat being said, I have issue with the following statement made by Zazzle: "It was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 05/01/payment, as well as the 06/01/paymentThe customer was able to successfully update their Zazzle Account on 06/18/This made the customer eligible for a payment on the 07/15/payment cycleA payment in the amount of $was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May & June 2015." At the outset of this complaint, I was told that the money from the missed two months would go out with the next checkThen I was told that it was too late, and it would go in the following checkNow it seems that the $I am owed for those two months is not going to be paid to me at all? Is this the case? Are they really going to try and keep the money that I earned, and think that a response in all capital letters is going to dissuade me from getting the money I am owed? It makes me wonder how many other sellers are going through this, and what amount of money is involvedIf they wanted to notify people of a change to their financial information, where is the certified letter that was mailed to my address of record? (Under the same NAME and ADDRESS to which my checks are sent, by the way.) They rely on a forum post and a pto disseminate that information? Really? Can you say "money grab"? To sum up: no, I do not accept this responseI want the money I am owedNow, I want it with interestI'll accept a check sent via certified mail, thank youAll the capital letters in the world will not let me accept thievery Final Business Response / [redacted] (4000, 13, 2015/08/20) */ The customer has been in ongoing communication with Zazzle.com via email since 06/18/2015, inquiring the status of their cancelled earnings paymentsZazzle messaged all designers on 3/18/via and an email newsletter that changes would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-page All accounts further provided a notice in the Zazzle account directly, with a reminder (listed in the payment settings in red text) that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforcedIt was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 05/01/payment, as well as the 06/01/paymentThe customer was able to successfully update their Zazzle Account on 06/18/This made the customer eligible for a payment on the 07/15/payment cycleA payment in the amount of $was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May & June The payment was issued for all cleared earnings that are due to the designerInterest will not be paid out, as Zazzle only pays designers for products that are sold
On 4/29/the Customer called us advising that she was continuously getting a cancellation email every minutesOn 4/20/a CS agent forwarded the technical issue on to our tech teamOn 5/5/the Customer called in again to advise that the issue was still occurringOur Tech team continued to try to resolve this issueOn 5/6/the Customer reached out to us via Social MediaOn 5/6/or Tech team resolved the issueOn 5/9/the Customer emailed Zazzle support to advised that the issue stopped 5/6/morning
Revdex.com: I was refunded the charged amount so I don't careI do find it inaccurate for their item to be the first hit upon searching for 'agate guitar picks', implying they are indeed agate which would initially give shoppers the impression they are viewing an item made of actual agate stoneI had been searching are reviewing agate stone picks for about a half an hour prior to coming across this listing, hence reading 'fine print' of actual simulation of materials was involved in this processI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
The customer placed an order with Zazzle.com on 11/17/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle via email and phone on 11/21/with regards to the auto renewal charge in questionZazzle received and replied to the customer's email as of 11/21/16, and unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order Zazzle authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment, and expedited the refund processThe membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle has confirmed the customer’s refund was processed and the customer was sent a confirmation transaction ID to confirm with their financial institution the refund was authorizedAn email was sent to the customer on 12/5/to confirm the processed refund
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding their leggings orderThe customer placed an order on Zazzle for leggings on 3/13/When filling out the returns form online on 3/27/2018, they selected to receive a Zazzle account credit for the items instead of selecting the refund option to return the funds back to their original form of paymentAs indicated on that form, a Zazzle account credit can take within business day to process if selected, which Zazzle processedThe customer then contacted Zazzle on 3/31/requesting for a refund insteadUnfortunately, once Zazzle processes an account credit, it cannot be reversedAs a one-time courtesy, Zazzle went ahead and issued a refund for the customer and informed them that they can also keep the account credit to use for a future orderThe refund however can take 7-business days to process, depending on the speed of the customers financial institutionZazzle provided all this information to the customer via e-mail on 4/3/As of 4/4/2018, the customer has applied their Zazzle account credit to purchase new items on Zazzle
The customer placed an order with Zazzle.com on 5/31/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle via email on 7/28/with regards to the auto renewal charge in questionZazzle received and replied to the customer's email as of 7/29/16, and they have unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment as of 7/29/The membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle has confirmed this information in an email sent to the customer on 7/29/
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe company Zazzle did issue a partial refund which I have acceptedSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ The customer placed an order with Zazzle.com on 12/1/During check out of the order, the customer opted to take advantage of a day free trial offer of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle via email on 1/4/with regards to the membership in questionZazzle's Customer Support team received and responded to the customer's email on 1/6/with an explanation as to the membershipThe customer expressed dissatisfaction and Zazzle authorized a one- time courtesy direct refund to the customer's purchasing payment methodZazzle has also unsubscribed the customer from any auto renewal of the Zazzle Black MembershipThe customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order A refund was authorized for the customer's Zazzle Black Membership cost ($9.95) to the customer's original form of payment on 1/12/As the membership is typically not refundable, it may take 7-business days for the customer to see the refund applied to their purchasing payment method, depending on the processing speed of the customer's financial institution Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept but am still waiting for promised refund
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding these ordersThe customer placed an order for a women’s hooded sweatshirt on 2/28/with an estimated delivery date of 3/7/to 3/9/The sweatshirt arrived in a timely manner, but contained a printing issue related to the placement not being true to designZazzle issue a courtesy replacement for the women’s sweatshirt in one size smaller, per the customer’s request, on 3/9/In addition, the customer placed an order for a men’s hooded sweatshirt on 3/5/with an estimated delivery date of 3/12/to 3/14/Unfortunately, Zazzle’s correlating production facility encountered unforeseen production delays and was unable to provide a more specific reason for the delaysZazzle’s customer support team responded to the customer’s e-mails, phone calls and chat conversations in a timely manner, but, unfortunately, was unable to provide exact dates for delivery due to the delaysZazzle’s support team promised to keep monitoring both of the orders and escalated them further with Zazzle’s production team to try and get the orders out ASAPThe women’s sweatshirt replacement queued for shipment and Zazzle notified the customer of the new tracking information on 3/15/The customer chatted with Zazzle’s customer support team again as the replacement, which was delivered via UPS on 3/19/2018, printed in the same mannerAs a third printing of the same product is not advised, even though an agent initially offered this option, Zazzle has issued the customer a Zazzle store credit, per the customer’s approval, so that she can reorder and adjust the placement of the design to her preferenceZazzle has also provided the customer with promotional codes to further discount and expedite the reorder on 3/19/In regards to the second order, the men’s sweatshirt queued for shipment on 3/13/and Zazzle notified the customer of the new tracking information on 3/14/The tracking information indicates the order was delivered by UPS on 3/15/2018, which Zazzle has notified the customer of via e-mailFor the delay and inconvenience, Zazzle has also issued a shipping refund for both of the customer’s orders to the original forms of payment on 3/14/Refunds can take 7-business days, depending on the processing speed of the customer’s financial institution
Initial Business Response / [redacted] (1000, 6, 2015/11/27) */ The customer worked directly with Zazzle's Customer Support Manager, and a resolution was reached Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) The day after I filed this complaint, Zazzle began working with me and has refunded my money in full
Complaint: [redacted] I am rejecting Zazzle's response because: Zazzle refused to remove/reimburse the automatic credit card charge for its October 2016-October membership; this is what I had requested Zazzle Customer Service merely "turned off" the auto-renew membership for October 2017-October Zazzle's Customer Service person did offer me store credit, which I did not want So, if according to Zazzle's response to my complaint, if I do receive credit card reimbursement within days for the October 2016-October membership, I will be very happy (and surprised) Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ The customer placed an order for custom business cards from Zazzle on 3/11/The customer contacted Zazzle.com via phone on 3/31/2015, to express concern that the order had not yet been receivedZazzle's Customer Support team determined that the order could be treated as lost in transit during the callZazzle then offered and initiated an immediate replacement request to be sent with an expedited courier, and the replacement order shipped 4/2/(UPS Tracking 1Z888YXXXXXXXXXXXX)Per the courier's tracking information, an attempted delivery was made on 04/06/2015, but the customer was not availableThe courier also determined that the customer requested a delivery change, and the package was routed to a UPS Access Point, awaiting customer pickupAs of 4/15/2015, the customer had not picked up the replacement package as they had arranged with UPSZazzle has reached out to the customer via email as of 4/15/15, to verify they have received their packageIf not, Zazzle will be happy to provide further instructions or resolution options via email Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 6, 2015/08/13) */ The designer contacted Zazzle on 07/27/to let them know that another customer had purchased an item from her Zazzle StoreThe purchasing customer reached out to the designer directly to let her know that she was not happy with the print placement of the shirtWhen the designer contacted Zazzle, it was explained to her that the item was produced and shipped to the customer according to how it was designed on the websiteZazzle's customer support team let the designer know that she would need to redesign the product to adjust the print placement of the image on the shirt Zazzle committed to standing by their return policy and advising the designer that the customer would need to contact Zazzle directly for further assistance with a refund/ account creditThe designer declined the option to have her customer contact Zazzle for further assistanceThe designer was then provided the option of having a Zazzle customer support agent contact the customer to further assistThe designer also declined this option as wellMultiple attempts were made by Zazzle to speak with the customer via phoneThe customer declined and requested to communicate via emailZazzle issued an account credit to the designer's account on 08/13/The account credit was for the value of the apparel itemIn addition, to the credit the designer was also sent a promotional code for free standard shippingAs of 8/the designer has confirmed that she will accept the resolution and place a new order for her customer Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Two reasons why I am responding "NO." I have an attachment to submit of a screenshot that shows exactly why for the 1st reason however I do not see where to attachPlz let me know how I may do this however in place of that screenshot as I process the order for my customer and get to the place of checking out so the t-shirt can be made for her Zazzle is requiring I pay for thisThe 2nd reason is because I have requested two or three times for the discount code that they keep referencing in emails and so far I have not rec'd this code Final Consumer Response / [redacted] (3000, 17, 2015/09/09) */ Today is the 7th and there has been not response from ZazzleI will not consider this closed as they did not address the issues I had using the credit they supposedly issued AND they did not address the complaint regarding the stamps that you combined with my first complaintObviously they are completely ignoring this entire processThat said I would like this to go on their Revdex.com record made public for all who check what the outcome wasAnd I'd like to add some comments about this for public viewingHow do I make all this happen? I await your instructions, [redacted] Final Business Response / [redacted] (4000, 24, 2015/09/23) */ The designer contacted Zazzle on 07/27/to let them know that another customer had purchased an item from her Zazzle StoreThe purchasing customer reached out to the designer directly to let her know that she was not happy with the print placement of the shirtWhen the designer contacted Zazzle, it was explained to her that the item was produced and shipped to the customer according to how it was designed on the websiteZazzle's customer support team let the designer know that she would need to redesign the product to adjust the print placement of the image on the shirt Zazzle committed to standing by their return policy and advising the designer that the customer would need to contact Zazzle directly for further assistance with a refund/ account creditThe designer declined the option to have her customer contact Zazzle for further assistanceThe designer was then provided the option of having a Zazzle customer support agent contact the customer to further assistThe designer also declined this option as wellMultiple attempts were made by Zazzle to speak with the customer via phoneThe customer declined and requested to communicate via emailZazzle issued an account credit to the designer's account on 08/13/The account credit was for the value of the apparel itemIn addition, to the credit the designer was also sent a promotional code for free standard shipping On 8/the designer confirmed that she would accept the resolution and place a new order for her customerAs of today, the credit remains in the designer account, and the designer has confirmed that she finally received the promotional code for the free shipping on the reorderThe designer has everything needed to proceed with her requestThe offer still stands to assist designer with a phone order by a Zazzle agent if she requires additional assistance For postage, Zazzle will allow religious themed designs, however religious text such as a Biblical verses are not permittedZazzle is an approved licensed vendor with the United States Postal Service and we must make sure that we abide by their guidelines
Zazzle is truly sorry for any inconvenience and disappointment that the customer may have recently experienced regarding this orderZazzle issued a full refund of the order in two separate amounts to the customer’s original form of paymentThe refund for the invitations was issued on 2/2/2018, and the refund for the business cards and shipping fee was issued on 2/5/Zazzle has provided the customer with two transaction ID numbers so that she can follow up with her financial institution to inquire about the two refunds on 3/12/
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ The customer placed an order for invitations on the Zazzle website on 09/11/The cost of the invitations before any discounts were $and the customer received a 50% discountThe cost of the invitations were $with that discount The customer contacted Zazzle Customer Support by phone on 09/11/and was provided a free standard shipping code to help accommodate her for the cost of the invitationsThe standard shipping cost for this order was $The customer stated the price of the invitations on the website was $at the time of her order but when the order was placed with the 50% discount, the cost of the invitations were $for a difference of $At this time Zazzle has issued a refund in the amount of $This is the difference between $and the cost of shipping for the order, $The customer can expect to see this refund in 7-business days depending on the policies of her financial institution Zazzle Customer Support will reach out to the customer via e-mail and advise her of the refund that will be issued
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Zazzle's Customer Support Team has worked with the customer directlyA replacement order was received as of 12/29/15, and a full refund has been issuedRefunds typically take 7-business days, depending on the customer's financial institutionFor the customer's overall experience, Zazzle has also extended an account credit for the value of the customer's order, that can be used toward a future order if the customer desiresThe credit is available now, and it will not expire
Because Zazzle Black is a nonrefundable charge, Zazzle has to manually issue the refundZazzle has told the customer that this can take up to days to process since it is a manual process by their finance departmentIn the meantime, Zazzle provided the customer with the receipt of the refund via e-mail on 2/5/as proofZazzle also told the customer that they will provide them with the transaction id number once they are able to get it from their finance department
Zazzle can confirm a refund for the customer’s $charge was issued back to the customer’s purchasing payment method on 11/04/The customer was emailed confirmation of the processed refund as of 12/1/
Complaint: [redacted] I am rejecting this response because:I place about an order a weekI’ve only asked for credit when something was manufactured wrong, was broken, or didn’t arriveI ask for a code when I had one for the original orderI have never intentionally done anything I didn’t think was outside the rules or instruction from their serviceI have always been told to discard or donate the unwanted itemsAt Christmas there were so many mistakes all of my gifts were delivered lateI place at least an order a week so in the law of averages I will have more issuesIf I was doing something wrong why wasn’t I told? I just want what I paid for is all and I don’t want to be tagged as an abuser when I followed the directions given me by customer serviceNow that I know what they want I will be sure they don’t want the merchandise returned before I donate itI just think it’s nicer to donate to charity than to mail it back to be thrown awayI would really appreciate receiving the $I’ve lost from this last incident, but I had already donated the items because I had no idea they would want them backI’m sorry if I’ve been misunderstood but I never intentionally broke any rulesI’ve always followed the instructions from customer serviceI would like to have my reputation renewedI would like to find a way to get this issue straightened and start anew.Sincerely,‘Janice [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ The customer placed an order with Zazzle.com on 12/6/2015, with Standard Shipping (4-business days for time in transit)Unfortunately, due to an unanticipated delay with the customer's product type, the order was queued for shipment on 12/19/with Express ShippingZazzle has confirmed the customer's package delivered on 12/22/To date, Zazzle.com has no record of any attempted email contact by the customer under the email address associated with the customer's Zazzle account ( [redacted] @gmail.com)Zazzle can also confirm the customer did not speak to a Zazzle Customer Support RepresentativeZazzle's contact information can be found on the Zazzle.com website here: http://www.zazzle.com/about/contactus For the customer's overall experience, and the delay that affected the turnaround time of the order, Zazzle has authorized a full refund to the customer's purchasing payment accountRefunds typically take 7-business days, depending on the processing speed of the customer's financial institution
Initial Business Response / [redacted] (1000, 9, 2015/07/30) */ The customer has been in ongoing communication with Zazzle.com via email since 06/18/2015, inquiring the status of their cancelled earnings paymentsZazzle messaged all designers on 3/18/via and an email newsletter that changes would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageAll accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforcedIt was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 05/01/payment, as well as the 06/01/paymentThe customer was able to successfully update their Zazzle Account on 06/18/This made the customer eligible for a payment on the 07/15/payment cycleA payment in the amount of $was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May & June Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES." Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is ridiculousZazzle claims that they sent an e-mailPerhaps they did, but I did not receive itNext they claim that the information was on a pop-up, apparently never having heard of a pblockerThen they claim the information is in their forumThat may be so, but I have never been in their forumThere is no reason for me, or any seller, to go thereEverThat being said, I have issue with the following statement made by Zazzle: "It was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 05/01/payment, as well as the 06/01/paymentThe customer was able to successfully update their Zazzle Account on 06/18/This made the customer eligible for a payment on the 07/15/payment cycleA payment in the amount of $was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May & June 2015." At the outset of this complaint, I was told that the money from the missed two months would go out with the next checkThen I was told that it was too late, and it would go in the following checkNow it seems that the $I am owed for those two months is not going to be paid to me at all? Is this the case? Are they really going to try and keep the money that I earned, and think that a response in all capital letters is going to dissuade me from getting the money I am owed? It makes me wonder how many other sellers are going through this, and what amount of money is involvedIf they wanted to notify people of a change to their financial information, where is the certified letter that was mailed to my address of record? (Under the same NAME and ADDRESS to which my checks are sent, by the way.) They rely on a forum post and a pto disseminate that information? Really? Can you say "money grab"? To sum up: no, I do not accept this responseI want the money I am owedNow, I want it with interestI'll accept a check sent via certified mail, thank youAll the capital letters in the world will not let me accept thievery Final Business Response / [redacted] (4000, 13, 2015/08/20) */ The customer has been in ongoing communication with Zazzle.com via email since 06/18/2015, inquiring the status of their cancelled earnings paymentsZazzle messaged all designers on 3/18/via and an email newsletter that changes would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-page All accounts further provided a notice in the Zazzle account directly, with a reminder (listed in the payment settings in red text) that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforcedIt was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required informationThis prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle AccountThis was done for both the 05/01/payment, as well as the 06/01/paymentThe customer was able to successfully update their Zazzle Account on 06/18/This made the customer eligible for a payment on the 07/15/payment cycleA payment in the amount of $was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May & June The payment was issued for all cleared earnings that are due to the designerInterest will not be paid out, as Zazzle only pays designers for products that are sold
On 4/29/the Customer called us advising that she was continuously getting a cancellation email every minutesOn 4/20/a CS agent forwarded the technical issue on to our tech teamOn 5/5/the Customer called in again to advise that the issue was still occurringOur Tech team continued to try to resolve this issueOn 5/6/the Customer reached out to us via Social MediaOn 5/6/or Tech team resolved the issueOn 5/9/the Customer emailed Zazzle support to advised that the issue stopped 5/6/morning
Revdex.com: I was refunded the charged amount so I don't careI do find it inaccurate for their item to be the first hit upon searching for 'agate guitar picks', implying they are indeed agate which would initially give shoppers the impression they are viewing an item made of actual agate stoneI had been searching are reviewing agate stone picks for about a half an hour prior to coming across this listing, hence reading 'fine print' of actual simulation of materials was involved in this processI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
The customer placed an order with Zazzle.com on 11/17/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle via email and phone on 11/21/with regards to the auto renewal charge in questionZazzle received and replied to the customer's email as of 11/21/16, and unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order Zazzle authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment, and expedited the refund processThe membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle has confirmed the customer’s refund was processed and the customer was sent a confirmation transaction ID to confirm with their financial institution the refund was authorizedAn email was sent to the customer on 12/5/to confirm the processed refund
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding their leggings orderThe customer placed an order on Zazzle for leggings on 3/13/When filling out the returns form online on 3/27/2018, they selected to receive a Zazzle account credit for the items instead of selecting the refund option to return the funds back to their original form of paymentAs indicated on that form, a Zazzle account credit can take within business day to process if selected, which Zazzle processedThe customer then contacted Zazzle on 3/31/requesting for a refund insteadUnfortunately, once Zazzle processes an account credit, it cannot be reversedAs a one-time courtesy, Zazzle went ahead and issued a refund for the customer and informed them that they can also keep the account credit to use for a future orderThe refund however can take 7-business days to process, depending on the speed of the customers financial institutionZazzle provided all this information to the customer via e-mail on 4/3/As of 4/4/2018, the customer has applied their Zazzle account credit to purchase new items on Zazzle