The customer placed an order with Zazzle.com on 3/2/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle via [redacted] on 8/21/with regards to the auto renewal charge in questionZazzle reached out to the customer via email as of 8/21/16, and they unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order Zazzle also authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment as of 8/22/The membership is typically a non-refundable service, and as such, refunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle has confirmed this information in an email sent to the customer on 8/21/
The customer worked with Zazzle’s customer support team directly and was issued a full refund for the order in question on 12/28/2016. Zazzle can also confirm delivery of the customer’s order as of 12/29/2016.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
On 3/8/the Customer called Zazzle’s Customer Support department to advise that the shipping on her first order was lateOn 3/8/the Customer was issued a shipping refundOn 3/21/the Customer called our CS department advising that her second order was late as wellOn 3/21/she was issued a shipping refund for that order as well as issued a $Zazzle store credit to compensate for the delay and overall experience
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ The customer contacted Zazzle.com to make a full return for her order, at which time Zazzle provided her with return instructionsPer the tracking information of the customer's returned shipment, Zazzle received her order on 9/30/The customer contacted Zazzle on 10/8/regarding the status of her return and expected refundThe customer contacted Zazzle again on 10/21/15, as she had not yet received an update on her returned shipmentZazzle confirmed, processed, and expedited the customer's refund on 10/21/Refunds can take 7-business days, depending on the processing speed of the customer's financial institutionFor the customer's overall experience, a full shipping refund has been authorized to the customer's purchasing payment method as of 11/10/2015, and a $Zazzle Account Credit has been applied to the customer's Zazzle accountThis credit is available now, and it can be used toward a future orderIt will not expire
Initial Business Response / [redacted] (1000, 6, 2015/05/11) */ The customer was contacted by Zazzle's Customer Support Manager on 4/27/2015, and their concerns were addressedZazzle considers this matter resolved, per the customer's expressed satisfaction with the agreed upon resolution
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ The customer placed an order on 07/11/for customized stickers on the Zazzle.com websiteThe customer contacted Zazzle by e-mail on 07/17/to stating she was not satisfied with the stickers she designed on the Zazzle websiteThe Zazzle Customer Support team replied to her e-mail on 07/18/with a request for images of the product she receivedThe stickers were produced exactly as the customer ordered them on the websiteZazzle produces all custom orders for customers exactly as they receive them inUpon the receipt of those images, the Zazzle Customer Support agent offered the customer either a reprint of the order or a Zazzle Account CreditOn 07/21/15, the customer replied back to the e-mail and stated she wanted a replacementHowever, since the customer's order required some modifications, Zazzle was unable to offer a reprint as a reprint would result in the same order she was not satisfied withThe customer was informed of this during a follow up e-mail on 07/22/from Zazzle Customer Support agentThe customer opted to accept the offer of the Zazzle Account CreditThe Zazzle Account Credit was issued on 07/23/and the customer was notified via e-mail that she did not need to return the order of stickers and that she could utilize the Zazzle Account Credit on a new order at her discretionThe customer then placed an order on 07/28/on the Zazzle website utilizing the credit that was issued and the order was shipped out on 7/29/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Zazzle in an email when I first sent photos that were requested had agreed the font was incredibly small and your couldn't even read what was said in the stickerZazzle says they give 100% satisfaction and also guarantees they can replace unused sheets of stickers which says so on zazzle.comI was offered a reprint from a csr then the next csr response from a different person revoked that offerThen finally after several emails of trouble I was offered a credit which I used Honestly I wish I could upload photos of the original sticker I recieved to show you also that it wasn't even possible to read I am much happier with the replacement
As stated in Zazzle’s Designer License Agreement [redacted] ), a designer may not use trademarked materialPandora Media, Inchas registered the word mark “Pandora” for Trademark Class 25, United States Patent and Trademark Office serial number [redacted] Although the language in the trademark listing includes the phrase “namely, one-piece garments for infants,” the trademark is still applicable to all products that fall into Trademark Class 25, which is clothingThe customer’s design on women’s leggings qualify as clothing; therefore, Zazzle cannot allow it to be posted in their marketplace for sale In regards to the term “Ouija,” this is trademarked by Hasbro United States Patent and Trademark Office serial numbers [redacted] The few designs on Zazzle’s website were, unfortunately, not yet discovered by Zazzle’s Content Management Team and will be removed as soon as possibleHowever, the majority of designs are actually from Zazzle’s officially licensed Hasbro store: [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/29) */ The customer placed an order with Zazzle.com on 3/18/2013. During check out of the order, the customer opted to take advantage of a 30 day free trial of Zazzle Black, a yearly fee shipping program. Zazzle Black is a yearlong separate service in... which the customer pays a $9.95 onetime fee to receive unlimited Standard shipping for all orders placed within that year. The customer must opt out of the service within the 30 days during the free trial, to avoid the yearly fee of $9.95. The customer must also opt out of the service to avoid automatically being charged the $9.95 renewal fee for the coming year. This and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial option. This information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black). To date, Zazzle has received no email or phone communication from the customer regarding the customer's inquiry. Zazzle has confirmed the customer was able to unsubscribe their Zazzle account from the auto renewal of the Zazzle Black Membership, and the customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order. As of 4/29/2015, a refund has been authorized for the most recent Zazzle Black Membership cost ($9.95) to the customer's original form of payment, and the customer has been sent an email with the confirmation information. As the membership is typically not refundable, it may take up to 45 business days for the customer to receive the refund, and that further information may need to be obtained by a member of Zazzle's finance department. Per the details outlined in the membership agreement, this service is typically non-refundable. Zazzle is unauthorized to provide a refund for any charge processed prior to 2015.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ The customer placed an order (XXX-XXXXXXXX-XXXXXXX) with Zazzle.com for custom fabric on 5/29/The customer contacted Zazzle's Customer Support Team on 6/4/as the order received did not meet the customer's expectationsZazzle requested digital images from the customer to expedite the return processAs the customer's design issue required a new order, Zazzle offered the customer a Zazzle Account Credit to be used toward a new order, and also waived the return of the fabric once the images were provided The customer accepted the Zazzle Account Credit, and a new order (XXX-XXXXXXXX-XXXXXXX) for fabric with a modified design was placed on 6/30/As the customer had a store credit available in his Zazzle account per the accepted option provided, that order was paid for using $in Zazzle Account Credit, and $as the balance charged to the customer's purchasing payment method The customer contacted Zazzle.com once the new order was received, as the order received did not meet the customer's expectationsPer the customer's request, a refund was processed for the new order (XXX-XXXXXXXX-XXXXXXX)The refund was dispersed per the customer's original payment method, and Zazzle returned $to the customer's purchasing payment method on 7/16/2015, and $to the customer's Zazzle account, as a store creditThe customer was provided via email, a transaction ID for this refund on 8/17/The customer's Zazzle account also reflects the $Zazzle account credit available for use in the customer's accountThis credit will not expire For the customer's overall experience, Zazzle also provided a direct refund for the original order (XXX-XXXXXXXX-XXXXXXX) even though a waived return/Zazzle Account Credit had already been processed, which typically voids any future return optionsThe customer's original order was paid for using $of the customer's Zazzle earnings, with a remaining balance of $charged to the customer's purchasing payment methodThe direct refund was issued to the customer's purchasing payment method on 8/17/for the amount of $returned to the customer's credit card, and $returned to the customer's Zazzle accountRefunds typically take 7-business days to process, depending on the processing speed of the customer's financial institution To be clear, Zazzle has returned all of the customer's funds paid with a credit card to Zazzle.com, and in addition, provided the customer with a Zazzle Account Credit that can be used toward any future order for $Zazzle also waived the return of two fabric ordersThis information was conveyed to the customer on 8/17/via phone and emailZazzle recommends the customer contact their financial institution directly to verify the funds have been returned
Complaint: [redacted] I am rejecting this response because: I am aware that charges apply for requesting commissions below the threshold of $My commissions totaled just under $I requested this amount minus the fee, and they have refused to payZazzle owes me $I will file suit plus punitive damages if they don't pay what I'm owedSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ The customer placed an order on 03/20/on the Zazzle websiteShe contacted Zazzle Customer Support on 03/27/to state that she was not satisfied with her orderThe customer agreed to and was given a Zazzle account credit for the cost of the order to place a new orderThe customer placed a new order on 03/27/and did not utilize the Zazzle account credit that was placed into her accountAt this time, the customer still has a Zazzle account credit available for her to use on any future order as it doesn't expireAs a onetime courtesy, in addition to the account credit the customer has, Zazzle has also issued a refund for her original orderThe customer can expect to see this refund in the next 7-business days depending on the processing speed of her financial institution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)
The Designer contacted Zazzle Customer Support on 03/07/to request his Zazzle account be deleted He requested to be paid out the balance from sales he had accrued up until that point on 03/09/ Unfortunately, because the Designer requested his account to be deleted, we are unable to pay the funds owed to the Designer Zazzle Customer Support reached out via e-mail on 05/04/to advise the Designer that his Zazzle account would need to be reinstated in order for the earnings to be paid out Zazzle is awaiting a response from him / [redacted] Style Definitions */
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Zazzle can confirm the customer reinstated his Zazzle account on 5/12/The below listed information is the email the customer was sent regarding his account on 5/4/2016: ------------------- Original Message -------------------From: SupportReceived: [redacted] **To: [redacted] Subject: Zazzle earnings [redacted] Hello ***,In reviewing your account, it does show you had requested a payment in March However, also at that time you requested to have your Zazzle account closed Due to your account being closed, we are unable to process the earnings.If you wish to get paid the balance in your account, we would have to reactivate your account in order for you to get paid.If you wish to do this, please let us know and we can accommodate that request.***Customer SupportZazzle Inc As the customer’s account is open as of 5/12/2016, he can resend the request a payment option through the payment settings page in his Zazzle accountThe request from March was cancelled and expired when the issue with the customer’s closed account aroseZazzle will not be able to authorize a payment to be made until the customer makes the monetary request through his payment settings page directly
Initial Business Response / [redacted] (1000, 7, 2015/05/18) */ The customer placed an order on 5/1/2015, and the customer's order was queued for shipment on 5/2/with Standard shippingThis method typically takes 4-business days for time in transit, and this estimate is provided during the checkout processThe customer contacted Zazzle via phone on 5/8/2015, expressing concern as they had not yet received the orderZazzle replaced and shipped the customer's replacement order at no cost to the customer, with an Express shipping methodThe customer's replacement order was delivered on 5/11/Zazzle can also confirm the customer's original order delivered on 5/13/ Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) htis is one of the best businesses ive dealt web from the inter-webgood customer service kind and courteous
The customer placed an order with Zazzle.com on 9/10/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle on 10/26/with regards to the yearly chargeZazzle extended the customer the offer of an account credit for the cost, or a $Zazzle gift code, and requested a reply from the customerZazzle did not receive a response Zazzle reached out via email on 11/11/to confirm with the customer that an authorized one-time courtesy refund for the membership has been applied to the customer’s purchasing payment methodZazzle can only return funds to the customer’s original form of paymentBecause it is a special accommodation, refunds for Zazzle Black can take up to business days to be returned to a customerThis information was relayed to the customer via email on 11/11/Per the email the customer was sent, a member of Zazzle’s finance team will be reaching out to the customer directly
The customer placed an order with Zazzle.com on 1/4/During check out of the order, the customer opted to take advantage of Zazzle Black Day, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited day shipping for all orders placed within that yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle via phone on 1/24/with regards to the charge in question, as per the terms and conditions of Zazzle Black Day, the shipping offer cannot ship to PO Box addressesZazzle offered and placed a Zazzle Account Credit for $into the customer’s Zazzle Account, and unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order As a courtesy, Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($39.95) to the customer’s original form of payment as of 1/17/The membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institution
The customer placed an order with Zazzle.com on 3/2/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle via [redacted] on 8/21/with regards to the auto renewal charge in questionZazzle reached out to the customer via email as of 8/21/16, and they unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order Zazzle also authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment as of 8/22/The membership is typically a non-refundable service, and as such, refunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle has confirmed this information in an email sent to the customer on 8/21/
The customer worked with Zazzle’s customer support team directly and was issued a full refund for the order in question on 12/28/2016. Zazzle can also confirm delivery of the customer’s order as of 12/29/2016.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
On 3/8/the Customer called Zazzle’s Customer Support department to advise that the shipping on her first order was lateOn 3/8/the Customer was issued a shipping refundOn 3/21/the Customer called our CS department advising that her second order was late as wellOn 3/21/she was issued a shipping refund for that order as well as issued a $Zazzle store credit to compensate for the delay and overall experience
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ The customer contacted Zazzle.com to make a full return for her order, at which time Zazzle provided her with return instructionsPer the tracking information of the customer's returned shipment, Zazzle received her order on 9/30/The customer contacted Zazzle on 10/8/regarding the status of her return and expected refundThe customer contacted Zazzle again on 10/21/15, as she had not yet received an update on her returned shipmentZazzle confirmed, processed, and expedited the customer's refund on 10/21/Refunds can take 7-business days, depending on the processing speed of the customer's financial institutionFor the customer's overall experience, a full shipping refund has been authorized to the customer's purchasing payment method as of 11/10/2015, and a $Zazzle Account Credit has been applied to the customer's Zazzle accountThis credit is available now, and it can be used toward a future orderIt will not expire
Initial Business Response / [redacted] (1000, 6, 2015/05/11) */ The customer was contacted by Zazzle's Customer Support Manager on 4/27/2015, and their concerns were addressedZazzle considers this matter resolved, per the customer's expressed satisfaction with the agreed upon resolution
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ The customer placed an order on 07/11/for customized stickers on the Zazzle.com websiteThe customer contacted Zazzle by e-mail on 07/17/to stating she was not satisfied with the stickers she designed on the Zazzle websiteThe Zazzle Customer Support team replied to her e-mail on 07/18/with a request for images of the product she receivedThe stickers were produced exactly as the customer ordered them on the websiteZazzle produces all custom orders for customers exactly as they receive them inUpon the receipt of those images, the Zazzle Customer Support agent offered the customer either a reprint of the order or a Zazzle Account CreditOn 07/21/15, the customer replied back to the e-mail and stated she wanted a replacementHowever, since the customer's order required some modifications, Zazzle was unable to offer a reprint as a reprint would result in the same order she was not satisfied withThe customer was informed of this during a follow up e-mail on 07/22/from Zazzle Customer Support agentThe customer opted to accept the offer of the Zazzle Account CreditThe Zazzle Account Credit was issued on 07/23/and the customer was notified via e-mail that she did not need to return the order of stickers and that she could utilize the Zazzle Account Credit on a new order at her discretionThe customer then placed an order on 07/28/on the Zazzle website utilizing the credit that was issued and the order was shipped out on 7/29/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Zazzle in an email when I first sent photos that were requested had agreed the font was incredibly small and your couldn't even read what was said in the stickerZazzle says they give 100% satisfaction and also guarantees they can replace unused sheets of stickers which says so on zazzle.comI was offered a reprint from a csr then the next csr response from a different person revoked that offerThen finally after several emails of trouble I was offered a credit which I used Honestly I wish I could upload photos of the original sticker I recieved to show you also that it wasn't even possible to read I am much happier with the replacement
As stated in Zazzle’s Designer License Agreement [redacted] ), a designer may not use trademarked materialPandora Media, Inchas registered the word mark “Pandora” for Trademark Class 25, United States Patent and Trademark Office serial number [redacted] Although the language in the trademark listing includes the phrase “namely, one-piece garments for infants,” the trademark is still applicable to all products that fall into Trademark Class 25, which is clothingThe customer’s design on women’s leggings qualify as clothing; therefore, Zazzle cannot allow it to be posted in their marketplace for sale In regards to the term “Ouija,” this is trademarked by Hasbro United States Patent and Trademark Office serial numbers [redacted] The few designs on Zazzle’s website were, unfortunately, not yet discovered by Zazzle’s Content Management Team and will be removed as soon as possibleHowever, the majority of designs are actually from Zazzle’s officially licensed Hasbro store: [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/29) */ The customer placed an order with Zazzle.com on 3/18/2013. During check out of the order, the customer opted to take advantage of a 30 day free trial of Zazzle Black, a yearly fee shipping program. Zazzle Black is a yearlong separate service in... which the customer pays a $9.95 onetime fee to receive unlimited Standard shipping for all orders placed within that year. The customer must opt out of the service within the 30 days during the free trial, to avoid the yearly fee of $9.95. The customer must also opt out of the service to avoid automatically being charged the $9.95 renewal fee for the coming year. This and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial option. This information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black). To date, Zazzle has received no email or phone communication from the customer regarding the customer's inquiry. Zazzle has confirmed the customer was able to unsubscribe their Zazzle account from the auto renewal of the Zazzle Black Membership, and the customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order. As of 4/29/2015, a refund has been authorized for the most recent Zazzle Black Membership cost ($9.95) to the customer's original form of payment, and the customer has been sent an email with the confirmation information. As the membership is typically not refundable, it may take up to 45 business days for the customer to receive the refund, and that further information may need to be obtained by a member of Zazzle's finance department. Per the details outlined in the membership agreement, this service is typically non-refundable. Zazzle is unauthorized to provide a refund for any charge processed prior to 2015.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ The customer placed an order (XXX-XXXXXXXX-XXXXXXX) with Zazzle.com for custom fabric on 5/29/The customer contacted Zazzle's Customer Support Team on 6/4/as the order received did not meet the customer's expectationsZazzle requested digital images from the customer to expedite the return processAs the customer's design issue required a new order, Zazzle offered the customer a Zazzle Account Credit to be used toward a new order, and also waived the return of the fabric once the images were provided The customer accepted the Zazzle Account Credit, and a new order (XXX-XXXXXXXX-XXXXXXX) for fabric with a modified design was placed on 6/30/As the customer had a store credit available in his Zazzle account per the accepted option provided, that order was paid for using $in Zazzle Account Credit, and $as the balance charged to the customer's purchasing payment method The customer contacted Zazzle.com once the new order was received, as the order received did not meet the customer's expectationsPer the customer's request, a refund was processed for the new order (XXX-XXXXXXXX-XXXXXXX)The refund was dispersed per the customer's original payment method, and Zazzle returned $to the customer's purchasing payment method on 7/16/2015, and $to the customer's Zazzle account, as a store creditThe customer was provided via email, a transaction ID for this refund on 8/17/The customer's Zazzle account also reflects the $Zazzle account credit available for use in the customer's accountThis credit will not expire For the customer's overall experience, Zazzle also provided a direct refund for the original order (XXX-XXXXXXXX-XXXXXXX) even though a waived return/Zazzle Account Credit had already been processed, which typically voids any future return optionsThe customer's original order was paid for using $of the customer's Zazzle earnings, with a remaining balance of $charged to the customer's purchasing payment methodThe direct refund was issued to the customer's purchasing payment method on 8/17/for the amount of $returned to the customer's credit card, and $returned to the customer's Zazzle accountRefunds typically take 7-business days to process, depending on the processing speed of the customer's financial institution To be clear, Zazzle has returned all of the customer's funds paid with a credit card to Zazzle.com, and in addition, provided the customer with a Zazzle Account Credit that can be used toward any future order for $Zazzle also waived the return of two fabric ordersThis information was conveyed to the customer on 8/17/via phone and emailZazzle recommends the customer contact their financial institution directly to verify the funds have been returned
Complaint: [redacted] I am rejecting this response because: I am aware that charges apply for requesting commissions below the threshold of $My commissions totaled just under $I requested this amount minus the fee, and they have refused to payZazzle owes me $I will file suit plus punitive damages if they don't pay what I'm owedSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ The customer placed an order on 03/20/on the Zazzle websiteShe contacted Zazzle Customer Support on 03/27/to state that she was not satisfied with her orderThe customer agreed to and was given a Zazzle account credit for the cost of the order to place a new orderThe customer placed a new order on 03/27/and did not utilize the Zazzle account credit that was placed into her accountAt this time, the customer still has a Zazzle account credit available for her to use on any future order as it doesn't expireAs a onetime courtesy, in addition to the account credit the customer has, Zazzle has also issued a refund for her original orderThe customer can expect to see this refund in the next 7-business days depending on the processing speed of her financial institution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)
The Designer contacted Zazzle Customer Support on 03/07/to request his Zazzle account be deleted He requested to be paid out the balance from sales he had accrued up until that point on 03/09/ Unfortunately, because the Designer requested his account to be deleted, we are unable to pay the funds owed to the Designer Zazzle Customer Support reached out via e-mail on 05/04/to advise the Designer that his Zazzle account would need to be reinstated in order for the earnings to be paid out Zazzle is awaiting a response from him / [redacted] Style Definitions */
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Zazzle can confirm the customer reinstated his Zazzle account on 5/12/The below listed information is the email the customer was sent regarding his account on 5/4/2016: ------------------- Original Message -------------------From: SupportReceived: [redacted] **To: [redacted] Subject: Zazzle earnings [redacted] Hello ***,In reviewing your account, it does show you had requested a payment in March However, also at that time you requested to have your Zazzle account closed Due to your account being closed, we are unable to process the earnings.If you wish to get paid the balance in your account, we would have to reactivate your account in order for you to get paid.If you wish to do this, please let us know and we can accommodate that request.***Customer SupportZazzle Inc As the customer’s account is open as of 5/12/2016, he can resend the request a payment option through the payment settings page in his Zazzle accountThe request from March was cancelled and expired when the issue with the customer’s closed account aroseZazzle will not be able to authorize a payment to be made until the customer makes the monetary request through his payment settings page directly
Initial Business Response / [redacted] (1000, 7, 2015/05/18) */ The customer placed an order on 5/1/2015, and the customer's order was queued for shipment on 5/2/with Standard shippingThis method typically takes 4-business days for time in transit, and this estimate is provided during the checkout processThe customer contacted Zazzle via phone on 5/8/2015, expressing concern as they had not yet received the orderZazzle replaced and shipped the customer's replacement order at no cost to the customer, with an Express shipping methodThe customer's replacement order was delivered on 5/11/Zazzle can also confirm the customer's original order delivered on 5/13/ Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) htis is one of the best businesses ive dealt web from the inter-webgood customer service kind and courteous
The customer placed an order with Zazzle.com on 9/10/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle on 10/26/with regards to the yearly chargeZazzle extended the customer the offer of an account credit for the cost, or a $Zazzle gift code, and requested a reply from the customerZazzle did not receive a response Zazzle reached out via email on 11/11/to confirm with the customer that an authorized one-time courtesy refund for the membership has been applied to the customer’s purchasing payment methodZazzle can only return funds to the customer’s original form of paymentBecause it is a special accommodation, refunds for Zazzle Black can take up to business days to be returned to a customerThis information was relayed to the customer via email on 11/11/Per the email the customer was sent, a member of Zazzle’s finance team will be reaching out to the customer directly
The customer placed an order with Zazzle.com on 1/4/During check out of the order, the customer opted to take advantage of Zazzle Black Day, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited day shipping for all orders placed within that yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle via phone on 1/24/with regards to the charge in question, as per the terms and conditions of Zazzle Black Day, the shipping offer cannot ship to PO Box addressesZazzle offered and placed a Zazzle Account Credit for $into the customer’s Zazzle Account, and unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order As a courtesy, Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($39.95) to the customer’s original form of payment as of 1/17/The membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institution