Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ The customer affiliated with the provided order ID number contacted Zazzle.com via email, twice on 12/14/The first case (CAS-XXXXXXX-M6Y2L7) was opened by the customer at 10:34AM PST with a request for a Return Merchandise Authorization The second case (CAS-XXXXXXX-M6Y2L7) was created by the customer at 10:43AM PST with the same request for a RMA, on the same dayZazzle received both inquiries on 12/17/2015, and a response was sent to the customer via the first submitted case with return instructions, including a pre-paid shipping label, to return the unwanted itemsThe email address associated with this inquiry is not the email address associated with the customer's Zazzle Account, and the email address [redacted] @gmail.com is not affiliated with any communication the customer has had with Zazzle.comZazzle is also unable to locate any social media inquiries for the above listed contactFor security purposes, Zazzle is unable to provide any further information regarding this accountZazzle would advise the inquirer to check the email address associated with their Zazzle account, or contact Zazzle directly via phone at X-XXX-XXX-XXXX Monday - Friday 6AM - 6PM PST
Complaint: [redacted] I am rejecting this response because:The company refused to acknowledge and apologize for:- Blaming me for having default settings on their product that are not fit for printZazzle representatives acted as if it was my fault their product isn't fit to print by defaultThen, in the Revdex.com response, again try to place blame on me for and insinuate that I took advantage of the credit by getting something else with itthe credit didn't cover the cost of replacing what I wanted, and why would I get something that isn't set properly at default?- Offering a replacement but then only crediting the account for half of the cost to effectively replace the product (not even counting shipping), and then refusing to just refund the money.- Providing misinformation on every occasion I had to make contact_Crediting half of the cost for the replacement was not explained when I was told I would receive a replacement_Additional shipping charges were not mentioned_I was told after further contact that shipping would be upgraded to premium at no chargePremium shipping took longer than regular shipping(But it was free) _A representative told me that the part of my second shipment that didn't arrive (even though their delivery service marked it delivered), would be expedited in both production and shipping and that it would be overnighted by a different carrier and arrive the next day or the day afterNONE of that happened(The replacement was free)- When replacement shipment for the second order finally did arrive, inexplicably, in my locked USPS mailbox, five days after it was reported as delivered by their shipping agent, which was not USPS, it only contained 1/of the shipmentThe company did eventually refund my money, which satisfies my number one complaint (but doesn't cover my time expenses), and anyone with whom I spoke was polite (less the response at Revdex.com) and professionalI will never place another order with this companyThey have too many competitors, and I have never had a problem with any of the others I have used Sincerely, [redacted] ***
The customer placed an order with Zazzle.com on 12/3/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions ( [redacted] ) The customer contacted Zazzle via email and phone on 12/6/with regards to charge, as the customer’s order had been cancelled due to Zazzle’s inability to print the customer’s item due to copyrighted contentZazzle received and replied to the customer's email as of 12/7/16, and unsubscribed the customer from any auto renewal of the Zazzle Black Membership, as well as providing the customer with Zazzle Black’s terms and conditions As of 12/23/2016, Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment, and expedited the refund processThe membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionAn email was sent to the customer on 12/5/to confirm the processed refund request
The customer placed an order with Zazzle.com on 7/2/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle on 8/3/with regards to the yearly chargeZazzle extended the customer the offer of a one-time courtesy refund for the membership, to have the funds returned to the customer’s purchasing payment method, which the customer acceptedBecause it is a special accommodation, refunds for Zazzle Black can take up to business days to be returned to a customerAs Zazzle can only return funds to a customer that have been paid directly to the company, Zazzle is not authorized to provide the customer with an additional $for their bank’s fees
The customer has placed orders (many, many orders canceled prior to fully entering Zazzle’s production stream) with Zazzle, with the first order placed on 2/28/and the most recent on 2/5/In almost every order, the customer generated customization errors on their part, claimed the items received were defective, or claimed to have never received their order by the courierAs Zazzle promises 100% satisfaction guaranteed for their customers, Zazzle has continuously offered a Zazzle account credit, replacement of the defective product, or a direct refund to the customerWhile Zazzle’s return policy typically requires unused items to be sent back to them in order to issue any refund, account credit, or replacement, Zazzle made exceptions in all the cases for this customer as a courtesy, and waived the returns so that the customer would not have to go through the trouble to send the items backAfter a year of repeated abuse of Zazzle’s return policy, the customer continues to claim user generated customization issues with their order, and keeps asking for Zazzle account credits and 50% off discount codes to place new orders with, often with different merchandise The customer has been informed via phone and e-mail multiple times by Zazzle Customer Support Representatives, and supervising staff, that they will be required to send the items back before a resolution can be reached, but the customer claims to no longer have them in their possessionUnfortunately, Zazzle can no longer issue any type of refund or account credit without the unwanted products being sent back to their production facilitiesTo be clear, Zazzle has requested that any order the customer makes and is unhappy with, it will be sent back to the company before any replacement, Zazzle Account Credit, or refund is processed, as per Zazzle’s return policy: [redacted] In addition, coupons, discounts, and promotional codes outside of what is provided on the Zazzle website will not be providedThe customer can find any available Zazzle special offers and coupons on the website here: [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I did not return the item as they instructed I am unsure if we have received the credit to our credit card at this time If we do not receive the credit with in days I will contact Revdex.com again Thank you for your assistance.Sincerely, [redacted]
The customer placed an order with Zazzle.com on 6/18/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) To date, the customer has not contacted Zazzle with regards to the membership in questionZazzle has unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s written complaint to Revdex.comThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment as of 7/29/The membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle has confirmed this information in an email sent to the customer on 7/29/
The customer worked with Zazzle.com directly regarding both orders mentioned in the customer's inquiryZazzle refunded the customer both shipping costs to the customer's purchasing payment methodThe customer can verify with their financial institution the shipping refund processed on 3/14/for order [redacted] placed on 3/3/2016, and a shipping refund processed on 3/23/for order [redacted] placed on 3/14/For the customer's overall experience, a $Zazzle Account Credit has been placed in the customer's Zazzle Account, to be used toward a future order, if the customer chooses to do soThis credit is available now, and it will not expire
(The consumer indicated he/she DID NOT accept the response from the business.)I do not feel they are being truthful or ethicalI guess I could wait until 3/to see if my refund appearsBut then I would be wasting more of my timeAnd would need to start the process overThey have known since December to refund my accountThey have a horrible customer serviceThey do not have customers best interest in mind
Zazzle is very sorry for any inconvenience and disappointment that the Designer may have recently experienced regarding the Zazzle site platformIn regards to the Designer’s most recent contact from 1/28/2018, the Designer inquired why her Hot Sauce sub-category icon (Store: Zazzle Holidays; Category: June Holidays – Father’s Day) does not link to her Hot Sauce productsAs Zazzle’s Hot Sauce products are currently out-of-stock, they will not be visible in the Designer’s public storeHowever, as the main account holder, the Designer will still be able to access any out-of-stock products in the backendUnfortunately, Zazzle has not been provided an estimated time frame of when the Hot Sauce products will be available for sale and accessible to the publicThe Designer is welcome to add her email address to the “Notify me when it’s back in stock” option to stay informedIn addition, the Zazzle site will also automatically update as soon as this product is restocked for purchase againThe Designer also previously contacted Zazzle regarding varying quantities of missing t-shirts from various categories under the Designer’s Zazzle Holidays store, which the Designer stated dates back to 2/9/Zazzle’s technical team was previously advised of this issue and the affected t-shirts have since been visible in the marketplaceZazzle apologizes for any previous miscommunication the Designer may have received regarding any technical issues the Designer may have encountered and appreciates the Designer’s patience and understanding
Complaint: [redacted] I am rejecting this response because: They have not refunded the Zazzle Black charges yetAdditionally, I still have not received my orderThey deducted the money from my account ($114) on 12/6/16, online is showing estimated delivery by 12/15; and as of today 12/I have not received my order, not even a shipping confirm or anythingThe order was for Christmas and it looks like it will not be here in timeThey have not responded to my request for when my items will be shipped other than to stay they are working on it Sincerely, [redacted] ***
Zazzle genuinely welcomes all feedback provided by their customers, so as to better themselves and the overall experience had by each individualZazzle welcomes the customer to remain in ongoing communication with their customer support team, in the event there are any additional questions or concerns with regards to their refund, and their Zazzle Black Membership experience
Initial Business Response / [redacted] (1000, 6, 2016/01/29) */ The customer was provided standard Return Merchandise Authorization instructions, including a pre-paid label to return the order in questionThe customer's return was delivered by the courier to Zazzle's returns facilities on 1/13/Zazzle has verified the customer's returned shipment, and a full refund was authorized to the customer's purchasing payment method as of 1/28/Refunds typically take 7-business days to become available, depending on the processing speed of the customer's financial institutionZazzle has confirmed the customer's refund details as of 1/28/via email
Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ The customer placed an order with Zazzle.com on 12/13/for two pillows and a mugAs these products are manufactured separately, the customer received her mug shipment in a different packageThe customer contacted Zazzle via email on 12/28/2015, as she had not received a shipping confirmation for the two pillowsZazzle received and responded to the customer's email on 12/29/and provided the turnaround time for the customer's orderThe customer's pillows shipped on 1/6/2016, and Zazzle's records indicate the package was delivered Tuesday, 1/12/For the customer's overall experience, and the unanticipated delay with the pillow order, Zazzle has authorized a refund for the two pillows and the customer's shipping costAn email was sent to the customer confirming the refund details on 1/15/
The customer worked with Zazzl [redacted] directly regarding both orders mentioned in the customer's inquiryZazzle refunded the customer both shipping costs to the customer's purchasing payment methodThe customer can verify with their financial institution the shipping refund processed on 3/14/for order [redacted] placed on 3/3/2016, and a shipping refund processed on 3/23/for order [redacted] placed on 3/14/For the customer's overall experience, a $Zazzle Account Credit has been placed in the customer's Zazzle Account, to be used toward a future order, if the customer chooses to do soThis credit is available now, and it will not expire
Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ The customer has been in ongoing communication with Zazzle.com via email since 07/09/2015, inquiring on the status of their missing earnings of $It was noted that on 06/17/at 9:17am, a request for payment was madeThis prompted a payment to be issued, minus the $service fee for check payments requested under $A check for $was issued on the 7/15/Zazzle PayoutThe customer received this payment and sent the check back to Zazzle, requesting for the check to be cancelled, and placed back into their Zazzle AccountAs per customer request, Zazzle authorized the check to be cancelled and the full amount has since been credited back to their Zazzle account
Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Zazzle worked with the customer directly via email with regards to the status of the customer's order on 12/22/Due to an unexpected delay with production, the customer's order queued for shipment on 12/31/Zazzle has confirmed a delivery of the customer's order occurred on 1/4/For the customer's overall experience, and the unanticipated delay, Zazzle has authorized a full refund to the customer's purchasing payment method as of 1/5/Refunds are typically available between 7-business days, depending on the processing speed of the customer's financial institution
Zazzle can confirm a refund for the customer’s $charge was issued back to the customer’s purchasing payment method (MasterCard ending in ***) on 11/11/Zazzle processes refunds directly to a customer’s purchasing payment method, and will not issue refunds in the form of a checkZazzle has additionally reached out to the customer via email as of 12/1/to confirm the refund that was processed on 11/11/
Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ While Zazzle would love to print any item a customer orders, Zazzle must abide by all applicable U.S laws and standards, as well as the content guidelines and copyright policies that Zazzle has also put into place (http://help.zazzle.com/ [redacted] ) As mentioned, Zazzle is primarily a community of Sellers; individuals who have opened Zazzle accounts to promote and sell their designsThese Sellers design their products using our intuitive creation tools and make their offerings available for purchase through the Zazzle marketplaceSometimes, these sellers upload content that is not their own material or are not adhering to the content guidelinesZazzle's Content Management Team works continuously to remove such products but inevitably some products may be ordered before they are removedAll orders placed on the Zazzle.com website are subject to approval by Zazzle's Content Management Team prior to the manufacturing of the productThis information is outlined within Zazzle's user agreement (http://www.zazzle.com/mk/policy/user_agreement) Zazzle has authorized a refund for the credit she was issued on a previous orderRefunds typically take 7-business days, depending on the processing speed of the customer's financial institutionAn email confirming the refund has been sent to the customer as of 6/17/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This doesn't actually change any of their policies in place that allow this type of issue to arise in the first placeIf I go to Zazzle.com and type Eevee into their search box, I do get results http://www.zazzle.com/eevee_button-XXXXXXXXXXXXXXXXXX Product ID: XXXXXXXXXXXXXXXXXX Created on: 1/15/XXXX X:XX PM There are more in this person's store This was over a year old at the time I ordered my first set of invitations with Eevee's on themI do believe since it was on there for a year it's a reasonable assumption that Eevee's are allowedThey keep saying they are a community of sellers, when I was arguing with them before I escalated my complaint to the Revdex.com I pointed this out, that was at the beginning of JuneThey have not taken these down I feel like they decided to enforce the rules because I was not spending a significant amount of moneyIt was less than 150, I no longer remember the totalMy previous orders totaled just around dollarsI now have to go order different invitations entirely so that the matchOnce again this comes down to poor content control practicesI think I still should at least get half of my total prior purchases back, $The fact that I can go find Eevee's on the website that have been on there for a year, and that they've let my Eevee's go through not once, but twice, makes me feel like this isn't solely an error that is on my partI would have been less upset if they had denied it the second time but those went through as well and I would have found a less costly way to fix my invitations so that I can keep them matching my theme Final Business Response / [redacted] (4000, 9, 2015/07/02) */ When a product is brought to Zazzle's attention that violates their terms of service, they take swift action to remove itOn each product page, there is a "report this product" featureA customer can click this to report the item to Zazzle's Content Management Team, and they will review the item in questionCustomers can also email Zazzle's Content Team directly at [redacted] @zazzle.com As mentioned, Zazzle is primarily a community of Sellers; individuals who have opened Zazzle accounts to promote and sell their designsThese Sellers design their products using our intuitive creation tools and make their offerings available for purchase through the Zazzle marketplaceSometimes, these sellers upload content that is not their own material or are not adhering to the content guidelinesZazzle's Content Management Team works continuously to remove such products but inevitably some products may be ordered before they are removed The cost of an order does not determine whether an order meets the content guidelines Zazzle has put into placeTo be clear, all orders placed on the Zazzle.com website are subject to approval by Zazzle's Content Management Team prior to the manufacturing of the productThis information is outlined within Zazzle's user agreement (http://www.zazzle.com/mk/policy/user_agreement), which all customers must agree to when signing up to use Zazzle.com Final Consumer Response / [redacted] (4200, 11, 2015/07/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They provided no resolutionThe item even listed here is still up, will they pay me to click report this? The answer is obviously noThey clearly don't care about their own rules except when they chose to They say cost of the order has no impact, yet twice the image containing Eevees was approvedThey aren't taking this complaint seriouslyThey need to look at their processes better to stop this from happening in the futureAt this point I had to re-order my invitations from another site so they would matchSo I have spent more money due to their processes being inconsistent They can say that sellers upload stuff and they try to remove, but they should approve first before allowing to be soldIt gives a belief if you can find it you can get itI don't know any other site that lets you order from their website, pay, and then come back and say oh hey it breaks the sites rules At this point they clearly believe they have done nothing wrongThey keep saying the same thingsI don't believe there can be any positive resolutionsI will just make sure whenever a situation arises that someone I know needs to order invitations or anything, I will make sure it will he from a better company
Initial Business Response / [redacted] (1000, 5, 2016/01/29) */ Zazzle has been in open correspondence via email regarding the images in question, and why Zazzle's Content Management Team removed the images from the websiteThe customer was further provided with direct contact information ( [redacted] @zazzle.com) for Zazzle's Content department, for any further inquiries, questions, or concerns with the reasons behind the actions that were taken against the customer's Zazzle accountZazzle's customer support team further advised the customer upon request for the customer's account and store deletion, that in order to obtain the necessary payment of earnings accrued in the customer's account, the customer would be required to update the payment settings page within the Zazzle account associated with the customer's storeThe customer is currently missing necessary information required by the IRS in order to be issued a payment, to be clear, the customer must add a name to the Legal Name field located on the payment settings form All designers were notified on 3/18/via an email newsletter that changes would occur with their accounts and that information required for tax purposes would need to be updated, to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageAll accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforced Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES." Zazzle is unable to accommodate the customer's request for a payment until the information is completeZazzle has to date, not closed the customer's account, to give the customer the opportunity to make these changes that a payment could be madeThe customer's store is private, and all products are hidden, making them completely unavailable on the public marketplace If the customer makes no further updates or changes to the payment settings, but still desires the account to be closed, Zazzle will be happy to comply with the requestHowever, a payment will not be authorized to be paid outIf the customer provides the missing information, the customer will be paid out in Zazzle's next payment cycle, and the customer's account can be fully closed per request Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't need to up date anythingAll that is needed is for these thieving ss to send me my money !!! Also, they are still displaying and selling products with my imagesThis is a DIRECT VIOLATION OF MY COPYRIGHT and prosecution proceedings will be started within the next to days Once again...NOTHING NEEDS TO BE UPDATED !!! They do not seem to have had any trouble sending me payments in the past, so everything is up to dateThis is nothing more than an attempt on the part or these low-lifes to make things difficult, and this is exactly the kind of garbage on their part that this entire complaint is about Final Business Response / [redacted] (4000, 9, 2016/02/12) */ Zazzle is unable to accommodate the customer's request for a payment until the missing information located on the payment settings page of the customer's account is completeThe customer can locate the payment settings page within the account, here: https://www.zazzle.com/my/earnings/paymentsettings Zazzle has confirmed the customer is missing information in the LEGAL NAME FIELD of this form, which is required for tax reporting purposesZazzle has to date, not closed the customer's account, to give the customer the opportunity to make these changes that a payment could be madeThe customer's store is private, and all products are hidden, making them completely unavailable on the public marketplace To be clear, a payment cannot be authorized to be paid out until the customer complies with providing the information needed in the payment settings pageZazzle has provided a screen capture of the customer's missing Legal Name information, to indicate the area within the payment settings page the customer may add, save, and be eligible for a payment If the customer provides the missing information, the customer will be paid out in Zazzle's next payment cycle, and the customer's account can be fully closed per request
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ The customer affiliated with the provided order ID number contacted Zazzle.com via email, twice on 12/14/The first case (CAS-XXXXXXX-M6Y2L7) was opened by the customer at 10:34AM PST with a request for a Return Merchandise Authorization The second case (CAS-XXXXXXX-M6Y2L7) was created by the customer at 10:43AM PST with the same request for a RMA, on the same dayZazzle received both inquiries on 12/17/2015, and a response was sent to the customer via the first submitted case with return instructions, including a pre-paid shipping label, to return the unwanted itemsThe email address associated with this inquiry is not the email address associated with the customer's Zazzle Account, and the email address [redacted] @gmail.com is not affiliated with any communication the customer has had with Zazzle.comZazzle is also unable to locate any social media inquiries for the above listed contactFor security purposes, Zazzle is unable to provide any further information regarding this accountZazzle would advise the inquirer to check the email address associated with their Zazzle account, or contact Zazzle directly via phone at X-XXX-XXX-XXXX Monday - Friday 6AM - 6PM PST
Complaint: [redacted] I am rejecting this response because:The company refused to acknowledge and apologize for:- Blaming me for having default settings on their product that are not fit for printZazzle representatives acted as if it was my fault their product isn't fit to print by defaultThen, in the Revdex.com response, again try to place blame on me for and insinuate that I took advantage of the credit by getting something else with itthe credit didn't cover the cost of replacing what I wanted, and why would I get something that isn't set properly at default?- Offering a replacement but then only crediting the account for half of the cost to effectively replace the product (not even counting shipping), and then refusing to just refund the money.- Providing misinformation on every occasion I had to make contact_Crediting half of the cost for the replacement was not explained when I was told I would receive a replacement_Additional shipping charges were not mentioned_I was told after further contact that shipping would be upgraded to premium at no chargePremium shipping took longer than regular shipping(But it was free) _A representative told me that the part of my second shipment that didn't arrive (even though their delivery service marked it delivered), would be expedited in both production and shipping and that it would be overnighted by a different carrier and arrive the next day or the day afterNONE of that happened(The replacement was free)- When replacement shipment for the second order finally did arrive, inexplicably, in my locked USPS mailbox, five days after it was reported as delivered by their shipping agent, which was not USPS, it only contained 1/of the shipmentThe company did eventually refund my money, which satisfies my number one complaint (but doesn't cover my time expenses), and anyone with whom I spoke was polite (less the response at Revdex.com) and professionalI will never place another order with this companyThey have too many competitors, and I have never had a problem with any of the others I have used Sincerely, [redacted] ***
The customer placed an order with Zazzle.com on 12/3/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions ( [redacted] ) The customer contacted Zazzle via email and phone on 12/6/with regards to charge, as the customer’s order had been cancelled due to Zazzle’s inability to print the customer’s item due to copyrighted contentZazzle received and replied to the customer's email as of 12/7/16, and unsubscribed the customer from any auto renewal of the Zazzle Black Membership, as well as providing the customer with Zazzle Black’s terms and conditions As of 12/23/2016, Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment, and expedited the refund processThe membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionAn email was sent to the customer on 12/5/to confirm the processed refund request
The customer placed an order with Zazzle.com on 7/2/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle on 8/3/with regards to the yearly chargeZazzle extended the customer the offer of a one-time courtesy refund for the membership, to have the funds returned to the customer’s purchasing payment method, which the customer acceptedBecause it is a special accommodation, refunds for Zazzle Black can take up to business days to be returned to a customerAs Zazzle can only return funds to a customer that have been paid directly to the company, Zazzle is not authorized to provide the customer with an additional $for their bank’s fees
The customer has placed orders (many, many orders canceled prior to fully entering Zazzle’s production stream) with Zazzle, with the first order placed on 2/28/and the most recent on 2/5/In almost every order, the customer generated customization errors on their part, claimed the items received were defective, or claimed to have never received their order by the courierAs Zazzle promises 100% satisfaction guaranteed for their customers, Zazzle has continuously offered a Zazzle account credit, replacement of the defective product, or a direct refund to the customerWhile Zazzle’s return policy typically requires unused items to be sent back to them in order to issue any refund, account credit, or replacement, Zazzle made exceptions in all the cases for this customer as a courtesy, and waived the returns so that the customer would not have to go through the trouble to send the items backAfter a year of repeated abuse of Zazzle’s return policy, the customer continues to claim user generated customization issues with their order, and keeps asking for Zazzle account credits and 50% off discount codes to place new orders with, often with different merchandise The customer has been informed via phone and e-mail multiple times by Zazzle Customer Support Representatives, and supervising staff, that they will be required to send the items back before a resolution can be reached, but the customer claims to no longer have them in their possessionUnfortunately, Zazzle can no longer issue any type of refund or account credit without the unwanted products being sent back to their production facilitiesTo be clear, Zazzle has requested that any order the customer makes and is unhappy with, it will be sent back to the company before any replacement, Zazzle Account Credit, or refund is processed, as per Zazzle’s return policy: [redacted] In addition, coupons, discounts, and promotional codes outside of what is provided on the Zazzle website will not be providedThe customer can find any available Zazzle special offers and coupons on the website here: [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I did not return the item as they instructed I am unsure if we have received the credit to our credit card at this time If we do not receive the credit with in days I will contact Revdex.com again Thank you for your assistance.Sincerely, [redacted]
The customer placed an order with Zazzle.com on 6/18/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) To date, the customer has not contacted Zazzle with regards to the membership in questionZazzle has unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s written complaint to Revdex.comThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment as of 7/29/The membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle has confirmed this information in an email sent to the customer on 7/29/
The customer worked with Zazzle.com directly regarding both orders mentioned in the customer's inquiryZazzle refunded the customer both shipping costs to the customer's purchasing payment methodThe customer can verify with their financial institution the shipping refund processed on 3/14/for order [redacted] placed on 3/3/2016, and a shipping refund processed on 3/23/for order [redacted] placed on 3/14/For the customer's overall experience, a $Zazzle Account Credit has been placed in the customer's Zazzle Account, to be used toward a future order, if the customer chooses to do soThis credit is available now, and it will not expire
(The consumer indicated he/she DID NOT accept the response from the business.)I do not feel they are being truthful or ethicalI guess I could wait until 3/to see if my refund appearsBut then I would be wasting more of my timeAnd would need to start the process overThey have known since December to refund my accountThey have a horrible customer serviceThey do not have customers best interest in mind
Zazzle is very sorry for any inconvenience and disappointment that the Designer may have recently experienced regarding the Zazzle site platformIn regards to the Designer’s most recent contact from 1/28/2018, the Designer inquired why her Hot Sauce sub-category icon (Store: Zazzle Holidays; Category: June Holidays – Father’s Day) does not link to her Hot Sauce productsAs Zazzle’s Hot Sauce products are currently out-of-stock, they will not be visible in the Designer’s public storeHowever, as the main account holder, the Designer will still be able to access any out-of-stock products in the backendUnfortunately, Zazzle has not been provided an estimated time frame of when the Hot Sauce products will be available for sale and accessible to the publicThe Designer is welcome to add her email address to the “Notify me when it’s back in stock” option to stay informedIn addition, the Zazzle site will also automatically update as soon as this product is restocked for purchase againThe Designer also previously contacted Zazzle regarding varying quantities of missing t-shirts from various categories under the Designer’s Zazzle Holidays store, which the Designer stated dates back to 2/9/Zazzle’s technical team was previously advised of this issue and the affected t-shirts have since been visible in the marketplaceZazzle apologizes for any previous miscommunication the Designer may have received regarding any technical issues the Designer may have encountered and appreciates the Designer’s patience and understanding
Complaint: [redacted] I am rejecting this response because: They have not refunded the Zazzle Black charges yetAdditionally, I still have not received my orderThey deducted the money from my account ($114) on 12/6/16, online is showing estimated delivery by 12/15; and as of today 12/I have not received my order, not even a shipping confirm or anythingThe order was for Christmas and it looks like it will not be here in timeThey have not responded to my request for when my items will be shipped other than to stay they are working on it Sincerely, [redacted] ***
Zazzle genuinely welcomes all feedback provided by their customers, so as to better themselves and the overall experience had by each individualZazzle welcomes the customer to remain in ongoing communication with their customer support team, in the event there are any additional questions or concerns with regards to their refund, and their Zazzle Black Membership experience
Initial Business Response / [redacted] (1000, 6, 2016/01/29) */ The customer was provided standard Return Merchandise Authorization instructions, including a pre-paid label to return the order in questionThe customer's return was delivered by the courier to Zazzle's returns facilities on 1/13/Zazzle has verified the customer's returned shipment, and a full refund was authorized to the customer's purchasing payment method as of 1/28/Refunds typically take 7-business days to become available, depending on the processing speed of the customer's financial institutionZazzle has confirmed the customer's refund details as of 1/28/via email
Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ The customer placed an order with Zazzle.com on 12/13/for two pillows and a mugAs these products are manufactured separately, the customer received her mug shipment in a different packageThe customer contacted Zazzle via email on 12/28/2015, as she had not received a shipping confirmation for the two pillowsZazzle received and responded to the customer's email on 12/29/and provided the turnaround time for the customer's orderThe customer's pillows shipped on 1/6/2016, and Zazzle's records indicate the package was delivered Tuesday, 1/12/For the customer's overall experience, and the unanticipated delay with the pillow order, Zazzle has authorized a refund for the two pillows and the customer's shipping costAn email was sent to the customer confirming the refund details on 1/15/
The customer worked with Zazzl [redacted] directly regarding both orders mentioned in the customer's inquiryZazzle refunded the customer both shipping costs to the customer's purchasing payment methodThe customer can verify with their financial institution the shipping refund processed on 3/14/for order [redacted] placed on 3/3/2016, and a shipping refund processed on 3/23/for order [redacted] placed on 3/14/For the customer's overall experience, a $Zazzle Account Credit has been placed in the customer's Zazzle Account, to be used toward a future order, if the customer chooses to do soThis credit is available now, and it will not expire
Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ The customer has been in ongoing communication with Zazzle.com via email since 07/09/2015, inquiring on the status of their missing earnings of $It was noted that on 06/17/at 9:17am, a request for payment was madeThis prompted a payment to be issued, minus the $service fee for check payments requested under $A check for $was issued on the 7/15/Zazzle PayoutThe customer received this payment and sent the check back to Zazzle, requesting for the check to be cancelled, and placed back into their Zazzle AccountAs per customer request, Zazzle authorized the check to be cancelled and the full amount has since been credited back to their Zazzle account
Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Zazzle worked with the customer directly via email with regards to the status of the customer's order on 12/22/Due to an unexpected delay with production, the customer's order queued for shipment on 12/31/Zazzle has confirmed a delivery of the customer's order occurred on 1/4/For the customer's overall experience, and the unanticipated delay, Zazzle has authorized a full refund to the customer's purchasing payment method as of 1/5/Refunds are typically available between 7-business days, depending on the processing speed of the customer's financial institution
Zazzle can confirm a refund for the customer’s $charge was issued back to the customer’s purchasing payment method (MasterCard ending in ***) on 11/11/Zazzle processes refunds directly to a customer’s purchasing payment method, and will not issue refunds in the form of a checkZazzle has additionally reached out to the customer via email as of 12/1/to confirm the refund that was processed on 11/11/
Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ While Zazzle would love to print any item a customer orders, Zazzle must abide by all applicable U.S laws and standards, as well as the content guidelines and copyright policies that Zazzle has also put into place (http://help.zazzle.com/ [redacted] ) As mentioned, Zazzle is primarily a community of Sellers; individuals who have opened Zazzle accounts to promote and sell their designsThese Sellers design their products using our intuitive creation tools and make their offerings available for purchase through the Zazzle marketplaceSometimes, these sellers upload content that is not their own material or are not adhering to the content guidelinesZazzle's Content Management Team works continuously to remove such products but inevitably some products may be ordered before they are removedAll orders placed on the Zazzle.com website are subject to approval by Zazzle's Content Management Team prior to the manufacturing of the productThis information is outlined within Zazzle's user agreement (http://www.zazzle.com/mk/policy/user_agreement) Zazzle has authorized a refund for the credit she was issued on a previous orderRefunds typically take 7-business days, depending on the processing speed of the customer's financial institutionAn email confirming the refund has been sent to the customer as of 6/17/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This doesn't actually change any of their policies in place that allow this type of issue to arise in the first placeIf I go to Zazzle.com and type Eevee into their search box, I do get results http://www.zazzle.com/eevee_button-XXXXXXXXXXXXXXXXXX Product ID: XXXXXXXXXXXXXXXXXX Created on: 1/15/XXXX X:XX PM There are more in this person's store This was over a year old at the time I ordered my first set of invitations with Eevee's on themI do believe since it was on there for a year it's a reasonable assumption that Eevee's are allowedThey keep saying they are a community of sellers, when I was arguing with them before I escalated my complaint to the Revdex.com I pointed this out, that was at the beginning of JuneThey have not taken these down I feel like they decided to enforce the rules because I was not spending a significant amount of moneyIt was less than 150, I no longer remember the totalMy previous orders totaled just around dollarsI now have to go order different invitations entirely so that the matchOnce again this comes down to poor content control practicesI think I still should at least get half of my total prior purchases back, $The fact that I can go find Eevee's on the website that have been on there for a year, and that they've let my Eevee's go through not once, but twice, makes me feel like this isn't solely an error that is on my partI would have been less upset if they had denied it the second time but those went through as well and I would have found a less costly way to fix my invitations so that I can keep them matching my theme Final Business Response / [redacted] (4000, 9, 2015/07/02) */ When a product is brought to Zazzle's attention that violates their terms of service, they take swift action to remove itOn each product page, there is a "report this product" featureA customer can click this to report the item to Zazzle's Content Management Team, and they will review the item in questionCustomers can also email Zazzle's Content Team directly at [redacted] @zazzle.com As mentioned, Zazzle is primarily a community of Sellers; individuals who have opened Zazzle accounts to promote and sell their designsThese Sellers design their products using our intuitive creation tools and make their offerings available for purchase through the Zazzle marketplaceSometimes, these sellers upload content that is not their own material or are not adhering to the content guidelinesZazzle's Content Management Team works continuously to remove such products but inevitably some products may be ordered before they are removed The cost of an order does not determine whether an order meets the content guidelines Zazzle has put into placeTo be clear, all orders placed on the Zazzle.com website are subject to approval by Zazzle's Content Management Team prior to the manufacturing of the productThis information is outlined within Zazzle's user agreement (http://www.zazzle.com/mk/policy/user_agreement), which all customers must agree to when signing up to use Zazzle.com Final Consumer Response / [redacted] (4200, 11, 2015/07/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They provided no resolutionThe item even listed here is still up, will they pay me to click report this? The answer is obviously noThey clearly don't care about their own rules except when they chose to They say cost of the order has no impact, yet twice the image containing Eevees was approvedThey aren't taking this complaint seriouslyThey need to look at their processes better to stop this from happening in the futureAt this point I had to re-order my invitations from another site so they would matchSo I have spent more money due to their processes being inconsistent They can say that sellers upload stuff and they try to remove, but they should approve first before allowing to be soldIt gives a belief if you can find it you can get itI don't know any other site that lets you order from their website, pay, and then come back and say oh hey it breaks the sites rules At this point they clearly believe they have done nothing wrongThey keep saying the same thingsI don't believe there can be any positive resolutionsI will just make sure whenever a situation arises that someone I know needs to order invitations or anything, I will make sure it will he from a better company
Initial Business Response / [redacted] (1000, 5, 2016/01/29) */ Zazzle has been in open correspondence via email regarding the images in question, and why Zazzle's Content Management Team removed the images from the websiteThe customer was further provided with direct contact information ( [redacted] @zazzle.com) for Zazzle's Content department, for any further inquiries, questions, or concerns with the reasons behind the actions that were taken against the customer's Zazzle accountZazzle's customer support team further advised the customer upon request for the customer's account and store deletion, that in order to obtain the necessary payment of earnings accrued in the customer's account, the customer would be required to update the payment settings page within the Zazzle account associated with the customer's storeThe customer is currently missing necessary information required by the IRS in order to be issued a payment, to be clear, the customer must add a name to the Legal Name field located on the payment settings form All designers were notified on 3/18/via an email newsletter that changes would occur with their accounts and that information required for tax purposes would need to be updated, to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageAll accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updatedTo be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforced Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT")IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITEYOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER)ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGESIF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITEIF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES." Zazzle is unable to accommodate the customer's request for a payment until the information is completeZazzle has to date, not closed the customer's account, to give the customer the opportunity to make these changes that a payment could be madeThe customer's store is private, and all products are hidden, making them completely unavailable on the public marketplace If the customer makes no further updates or changes to the payment settings, but still desires the account to be closed, Zazzle will be happy to comply with the requestHowever, a payment will not be authorized to be paid outIf the customer provides the missing information, the customer will be paid out in Zazzle's next payment cycle, and the customer's account can be fully closed per request Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't need to up date anythingAll that is needed is for these thieving s
s to send me my money !!! Also, they are still displaying and selling products with my imagesThis is a DIRECT VIOLATION OF MY COPYRIGHT and prosecution proceedings will be started within the next to days Once again...NOTHING NEEDS TO BE UPDATED !!! They do not seem to have had any trouble sending me payments in the past, so everything is up to dateThis is nothing more than an attempt on the part or these low-lifes to make things difficult, and this is exactly the kind of garbage on their part that this entire complaint is about Final Business Response / [redacted] (4000, 9, 2016/02/12) */ Zazzle is unable to accommodate the customer's request for a payment until the missing information located on the payment settings page of the customer's account is completeThe customer can locate the payment settings page within the account, here: https://www.zazzle.com/my/earnings/paymentsettings Zazzle has confirmed the customer is missing information in the LEGAL NAME FIELD of this form, which is required for tax reporting purposesZazzle has to date, not closed the customer's account, to give the customer the opportunity to make these changes that a payment could be madeThe customer's store is private, and all products are hidden, making them completely unavailable on the public marketplace To be clear, a payment cannot be authorized to be paid out until the customer complies with providing the information needed in the payment settings pageZazzle has provided a screen capture of the customer's missing Legal Name information, to indicate the area within the payment settings page the customer may add, save, and be eligible for a payment If the customer provides the missing information, the customer will be paid out in Zazzle's next payment cycle, and the customer's account can be fully closed per request