PENRAC

I apologize for the error The number is ###-###-####Thanks,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I apologize for the delay in response The customer and Area Manager, Pat, have been playing phone tag Pat apologized and refunded the customer $ She is pleased with this resolution

The Area Manager, Pat, spoke with [redacted] and refunded her money in full The refund was processed today and will post in her account within 2-business days We consider this issue to be resolved

Yes, I did receive a refundHowever, I do not feel that the regional office representative, pat, was sympathetic enough for the inconvenience that the situation caused meI think that he could have at least offered me a free weekend rental, or a substantial discount off a future car rentalBut yes, I did finally receive the refund check

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] As I have stated, I am still waiting to see any documentation that shows a multiple dent policy I asked for this and was shown their damage indicator, which only states, NO DENT MAY BE MORE THAN THE LARGEST CIRCLE, which theses barely noticeable dents were clearly much smaller than that I have spoken with different Enterprise representatives and the only response I get is there were multiple dents, We were told there were 3,which as I have stated before were not visible to us or visible n the photosAs there is no written or posted policy stating anything different than the damage indicator that I was handed and have submitted,I do not feel that I am legally responsible for this damage

The Area Manager, Dino, has left several voicemails for the customer and emailed her He has not heard anything back I will send an email if she ever responds He refunded her $that she was charged for fuel Dino's cell phone number is [redacted] if the customer would like to get in contact with him

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We will not be perusing this claim. The area manager will be refunding the customer's credit card $500. He left a voicemail for the customer to let her know this

The Area Manager, Kevin,
spoke with the customer. He refunded her deposit and apologized that it
took so long to be returned. The customer is happy and we consider
this issue to be resolved

The Area Manager spoke with the customer and refunded her the cost of the coverageShe is happy with the result and we consider this issue to be resolved

I apologize for the error. The number is ###-###-####
Thanks,

-------- Forwarded message ----------From: ***Date: Sun, Jul 26, at 7:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "***"
Good morning, Enterprise has been in contact me and the end result is they were willing to give back half the insurance premium. Thank you for your help in trying to resolve this issue. Sent from my ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:i have not yet received notification in writing that the &will be refunded to my credit card companyThe company has not sent me ANY direct documentation about this matterI am grateful to you, The Revdex.com, for helping me with this concernThe company has only sent any written responses about this matter through youI am very grateful for your assistanceI am still waiting for written confirmation about this transaction directly from the companyOnce I receive this, I will forward a copy to you....and only then will I be totally satisfied Again, I want it made clear that I did not damage the rental car while it was under my careNo proof of the same was ever presented to me.....in writing, pictures, e-mails., by enterpriseEnterprise does have my home address, e-mail address, telephone numbers
Regards,
*** ***

Our accounting department and Regional Manager Angela F*
have spoken with *** ***
size="3">multiple
times regarding her questions about the billing of her rentals. *** *** had consecutive rentals from June
20, through April 16, 2015. We have
gone over all of the charges with her and provided her with a detailed list of the
individual charges so she can compare them to her bank statements. Attached is a detail of the charges for each
rental and the amounts we collected for payment.
*** *** was charged a daily rate for her first couple rentals and then charged a
slightly higher weekly rate after that.
To be fair, we sent her a refund check for $which represents the
difference she was charged for the weekly rate over the daily rate. Also, on the final rental you can see a
credit of $which represents the amount we wrote off to close out the
rental after we had to take back our vehicle.
We figured we would not be able to collect that final balance due
anyway. According to our records there
are no additional refunds due to this customer and we have made her aware of
that on several occasions
In addition
to that we have made it clear to *** *** that she is being held responsible
for the damage to our vehicle. The
contract is clearly marked that there was no damage when she accepted the
vehicle which had only miles on it when she received it
If I can be
of further assistance please let me know
Sincerely,
Patricia *
D***
Enterprise
Rent-A-Car

The Area Manager spoke with the customer and does not feel that she should be held responsible because the dents are smaller than a golf ball size. He explained that because there are multiple dents, we will be perusing the claim. There is no damage on any of the contracts priorShe
does not agree, but is aware

The Area Manager spoke with the customer and reviewed the entire situation. Overall the customer was confused and admitted that this was her first accident and didn't fully understand what was going on. The customer was not able to return any of the voice messages due to her work
schedule. The customer will be paying for week of coverage and due to the miscommunication, we will be refunding her the rest. The customer thought this was fair and we consider this issue to be resolved

Kevin K***, Area Manager, spoke to *** *** and apologized if the manager was rude in any way. He said that he is going on a vacation this summer for a week. Kevin offered him 50% off the rental and gave him his cell phone number. We consider this issue to be resolved

The Area Manager, Kevin, has left messages for this customer, but has not heard anything back. If the customer would like to speak to him regarding their experience, his cell phone number is ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***