PENRAC

The Group Rental Manager, Brenda, spoke with the customer and is sending her a check. She will receive this 4/or 4/15. We consider this issue to be resolved

I apologize we have not responded sooner, we have not forgotten about this issue. We have been playing phone tag with the customer. Unfortunately, we still have not been able to have a conversation with the customer. I will respond to this as soon as possible

The damage to this rental car is minimal, so we are not going to charge *** *** for the damages. The Area Manager, Keith, spoke with the customer and made him aware. We consider this issue to be resolved

I have attached pictures of the damage and an invoice. The previous damage from the claim in December is on the passenger side of the vehicle. The damage caused by *** *** is in the front, middle (radius)

The Area Manager spoke with the customer and refunded her the cost of the coverageShe is happy with the result and we consider this issue to be resolved
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The Group Rental Manager, Brenda R***, left *** *** voicemails and sent him an email. Unfortunately, she has not gotten a response back. Please have *** *** call Brenda at ###-###-#### to discuss

Dino, the Area Manager, spoke with the
customer. She is adamant that we did not
offer her coverage or they would have taken it.
She said that they only offered towing.
Dino and the customer worked out an agreement. The claim cost $and full coverage
cost
$264.60. The different is $and we
will be refunding this to the customer.
The customer is pleased with this resolution

The Area Manager, Pat, spoke with the customer and apologized for any inconvenience this has caused. We are mailing her a check for the expired registration. We consider this issue to be resolved

The Area Manger refunded the customer 1 day of rental. The customer is very happy with this resolution.

The customer was supposed to be refunded $33.00 at the beginning of the rental, but repairs on his vehicle took longer than expected which is what caused the extra charges.  The body shop did not agree to pay the difference, so he would be responsible for the remaining days of the rental.  We have apologized for the misunderstanding, but will not be refunding him.

Our Airport Manager Lori B[redacted] researched the customer's dispute and found that the claim is from years ago and that he had agreed to a payment plan
"> Lori spoke to [redacted] and informed him that because the claim is years old and there is an agreement to a payment plan in place that we will not investigate the claim any longer. After informing the customer of such he hung up on Lori
Sincerely,
Patty D[redacted]
Enterprise Rent-A-Car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The Area Manager, Pat, spoke with [redacted] and refunded her money in full.  The refund was processed today and will post in her account within 2-3 business days.  We consider this issue to be resolved.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
My position is not changing either. Can you prove that the hail occurred in Bloomsburg, PA? I was there and alert that day and there was no hail. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update...

it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our response for this complaint will not change.  We have already pursued the customer for the damages.  We have researched the incident and hail did occur during the rental period.

The Area Manager, Micah, spoke with the customer.  The customer was upset that it did not stipulate that
a debit card could not be used for the rental since she was getting a large SUV.  Micah apologized and explained that it does have a section that specifies what is...

needed.  The customer would like him to forward this to corporate and have
them also list what is needed in the reservation information.  He refunded
her $40 for the inconvenience as well as the discount she should have received
from booking online.

As of today, this is where we are with Ms. [redacted]...
Ms.
[redacted] was a customer pay rental through [redacted], which she knew from
the beginning, and only recently started mentioning that [redacted] should be
paying the bill. During
her rental the branch management had multiples conversations with her about
her balance, her need to pay for the rental, her ability to sign off
coverage if need be, etc. They even took one of the sales on the debit
card while on the phone with the customer. Her
bank has already charged back over $700 from the rental, and we are  unwilling to provide her with any further refund. We allowed her to get
into a 2nd rental last month despite having a balance of over $300, but said we would waive that balance due as a courtesy. Once her bank charged
everything back, her new balance was over $1000 so we pulled her from the
rental because she was unwilling and unable to pay. [redacted] did call the branch asking how much they should send a check to Ms. [redacted]
for, but we informed them that as of right now she has not paid us
anything and actually owes us over $1000. The branch is trying to figure out where we are in the chargeback reversal process so that we can
update [redacted] as to how much they actually owe us.
At
this point everything is in limbo with [redacted] reimbursing [redacted] for the
rental, but as it stands we do not owe the customer any more of a refund.

Yes, I did receive a refund. However, I do not feel that the regional office...

representative, pat, was  sympathetic enough for the  inconvenience that the situation caused me. I think that he could have at least offered me a free weekend rental, or a substantial discount off a future car rental. But yes, I did finally receive the refund check.