Peoples Commerce, Incorporated

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Wed, Dec 9, 2015 at 10:17 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Tue, Dec 8, 2015 at 8:04 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected], and I regret to have to say that the company has made no attempt to contact me as of December 08,2015.

I have looked into the customers account and have found the following. The customer did email us her bank statement and did say that we did not cause an over draft. Also, I have included an attachment of our ACH form which states that we are authorized to charge any card associated with the...

customers account.

We spoke with this customer about his concerns. We were able to reach an understanding regarding the transaction and his service issues.  We settled this matter and the customer has agreed to withdraw their complaint against the company.  We have a release to this effect, which can be...

forwarded confidentially.

---------- Forwarded message ----------
sans-serif;">From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Aug 10, 2015 at 1:55 PMSubject: Fwd:To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Sat, Aug 8, 2015 at 12:17 PMSubject: To: "[email protected]" <[email protected]>I'm also finding it hard to believe that 3 certified mechanics that I took my car to were able to see those codes and diagnose the problems with my car, but [redacted], the people who are responsible for fixing it, because all 3 things that are wrong is a result of them putting that engine on, which is under warranty

We contacted the customer and apologized for the text message he received. We took car of the $19.44

We are still working with the customer.

RUN FOR YOUR LIFE!!!!! DO NOT purchase or lease a car from this sneaky, deceitful company!! Their sales people will lie to your face and they have absolutely no professionalism so if you say something they don't like - prepare to get hung up on like you're in high school! DO NOT COME TO THIS PLACE! It's the worst decision I've EVER made and I will regret it forever! They over charged me $600 for a "damage waiver" that the representative Jasmine insisted I have EVEN THOUGH I have full coverage on the piece of trash car they leased me. I called them out on it, Steve in the payment department advised me that he sees I had the full coverage and I was owed $600 that he'd have applied to my balance because he "didn't want to alert management," so that we could have this resolved faster. He then emails me 10 minutes after we spoke on the phone and he said they can't refund the money to me because I signed the contract requesting the waiver. I SPECIFICALLY ASKED THE SALE REP, JASMINE, IF IT WAS NECESSARY FOR ME TO HAVE THIS COVERAGE ON TOP OF MY FULL COVERAGE CAR INSURANCE AND SHE SAID "IT WAS MANDATORY." She LIED! Not only do I NOT need the waiver if I have full coverage, but I could've also opted NOT to get full coverage insurance?! She made a bigger commission off of my $4000 higher contract due to that stupid waiver that I don't even have on my contract any longer?! The amount of money being reported that I was paying to the credit bureau was incorrect and when I asked transunion/equifax to validate the balance, the company REMOVED the entire account from my credit report! SHADY!!!!!! Don't make the same mistake I did! RUN FOR YOUR LIFE IN THE OPPOSITE DIRECTION!!!

We had not responded to this complaint right away because the customers car was almost finished from having the work done.I personal have been dealing with this customer since she made me aware of the problem. We have replaced the transmissionand motor mounts and have had two mechanics and a manager...

drive the vehicle before returning to the customer. All said that the vehicle is fine. The customer got her vehicle back from service on 7/14/2016. The customer said they were pleased with my service and getting the problem resolved. However, the day after getting her vehicle back the customer said that something was still not right. As I stated earlier, we had two mechanics and the service manager drive the vehicle before returning it to the customerand everything checked out ok.

We ask our customers to supply references for their account. We are sorry for the inconvenience.However, there is no way of knowing which account is in reference here. If you could supply the name of who we ask you of that will allow me to make sure I get the calls discontinued. Thank you

October 22, 2015We have attempted to reach the customer [redacted] in reference to the above...

complaint. We have attempted to put customer into another vehicle. We last spoke to the customer on 10/12/15. The customer stated she would be coming into our office on 10/19/15 to rectify this matter. As of today 10-22-15 the customer has not come into our office and we have been unable to reach her. I would like to get in contact with the customer in order to rectify this issue, Peoples commerce is still actively trying to reach [redacted].Sincerely,Steven SCollections Manager

We are unable to find the customer's file under the submitted name on this complaint. More information is needed to lookinto this matter.

I AM IN THE PROCESS OF DOING A FOLLOW UP WITH CUSTOMER. WE WERE ABLE TO SATISFY THE COMPLAINT OF THE CUSTOMER ON 2-18-16. WE ALLOWED THE CUSTOMER TO GET INTO A DIFFERENT VEHICLE DUE TO THE SERVICE ISSUES ON THE VEHICLE IN QUESTION. ON 2-18-16 WE LEASED CUSTOMER A 2002 YELLOW [redacted]. AS OF TODAY...

2-22-16 WE HAVE NOT BEEN NOTIFIED OF ANY ISSUES WITH THE NEW VEHICLE. WE CONSIDER THIS CASE CLOSED AS OF 2-18-16

September 22, 2015To whom it may concern,Drivehere.com has resolved the issue that [redacted] who resides at [redacted]. Pottstown, PA [redacted], complaint about: ID number [redacted]. We have closed the account with the 2003 [redacted] VIN: [redacted], and provided her with a...

2006 [redacted] VIN: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]