Pep Boys

Dear [redacted] We are in receipt of the complaint sent to your office by [redacted] on July 7, 2014, We would like to apologize to [redacted] for inconvenience he may have experienced at our Pep Boys facility.The manager did contact [redacted] personally and the entire situation was a result of mis communicationsThe car was brought to us originally for a power steering pump replacement on the request of the customer "without" diagnosticsOnce the pump was replaced at the customers request, it did not solve the problemAt that point we conducted our own diagnostics and found the rack and pinion was malfunctioningThe part was order over night and replaced the next dayAfter the test drive, we found the installed rack was defect and another was orderedAll parts have been replaced and the vehicle is now in working orderDue to the holiday (warranty group closed), weekend (warranty group closed) and the overnight shipping of parts, the work could not be completed immediatelyThe amount of time actually spent on repairs were accurate [redacted] was only charged a small fee outside the warranty groups payment We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns Regards, Robin S [redacted] Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa Fax: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Is this some kind of joke? “No one” I repeat “No one” has bothered to contact me regarding this issueNot by phone, not by postal mail, not by emailTo receive a response from Pep Boys saying that this matter has been resolved is a joke! The lies and deceit that come from Pep Boys seem to be a systemic problem starting from the Top, working its way down to the storesI have been lied to by the Pep Boys service center by telling me my a/c has been fixed to the tune of 5-times and now I have been lied to by the corporate office by saying this problem has been resolved and that I have been contacted regarding this issue It seams to me that the culture of deception and untruths permeates throughout Pep Boys and is actually accepted as corporate culture by this very response to my complaintLet me repeat, “No One” has contacted me regarding my complaintNone of the charges have been credited back to my account and my a/c still blows hot as I enjoy the plus degree temperatures here in [redacted] in the middle of the summer “I will state again because my first write up must not have been clear I am requesting that Pep Boys refunds all of my money for service that was not completed and corrected by your service centerI returned 5-times to allow your service center to correct the problemI have been an accommodating customer allowing Pep Boys the opportunity to correct their deficient workI am not 100% satisfied with the work that your service center provided meI am not satisfied with the work that was done because I still have the SAME issues that I had when I first brought my vehicle into your service center Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Mr S [redacted] not his staff is properly handling my claimI'm stow waiting for the adjuster to come back out and meet with the repair shop and myselfAlso, they are trying to put inferior remanufactured parts on my vehicle Regards, [redacted]

I had received a packet of Pep Boys discount cards in the mail I went to Pep Boys to purchase tires for my car I made my tire selection and presented a discount card for 20% off any tire purchase to cashier He said the discount card could not apply to my tire selection and gave some lame reason I shrugged it off and took a seat in the waiting room An assistant came in about minutes later and said my car needs wiper blades and rear brakes I said "I just want tires today, but thanks for the report" I did not say it but I put new wiper blades on a few weeks earlier and knew they were good After a 2-hour wait, they had my car ready and I was so ready to go that I paid and left Later, I reviewed my bill and saw that I had been charged $bucks for a can of Gumout that I did not order and a "Shop fee" of $bucksAll said, my complaints are: advertising on Discount cards that are only good to bait you in the storeinspection reports to sell things to gullible customersExtra, frivolous charges to run up the final bill, without the customers awarenessI will not be buying from them in the future and I will be informing others as wellAlvin Ex-Customer

Good Morning, Address is listed below: Pep Boys [redacted] [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Ms [redacted] , We are in receipt of the complaint sent to your office on September 23, by Ms [redacted] *We apologize for any inconvenience Ms [redacted] may have experienced at our facility.>To further assist Ms [redacted] *, we ask that Ms [redacted] advise of the Pep Boys location she visitedOnce we receive the requested location, we will than begin our resolution process Robin S [redacted] Customer Care Specialist Pep Boys [redacted] Philadelphia, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was never contacted by anyone and advised that a refund was in the process.Regards, [redacted]

Dear [redacted] , We are in receipt of the third rebuttal sent to your office on by [redacted] Our prior response, states [redacted] return the brakes to the same location for a refund on the parts only We will have no further communication on this matter Regards, Robin S [redacted] Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa

Dear [redacted] We are in receipt of the complaint sent to your office on December , by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility.After the repair was rendered at west Hartford location, [redacted] returned to our Orange location and was refunded for the alternator replacement.We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa

Dear [redacted] , We are in receipt of the complaint sent to your office on October 15, by [redacted] ***We apologize for any inconvenience [redacted] may have experienced at our facility[redacted] ***'s claim was investigated by the CA B.A.R and closedClaim was unfounded We find no wrong doing on behalf of Pep Boys and repairs or refunds are due We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns Regards, Robin S [redacted] Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Daniel Sosnowski

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: MrRobin S [redacted] is not fully explaining what happened in storeThe car is a [redacted] vwith a L engineThis is a big SUV, as is its required Freon volume to cool off the entire cabinThe technician in Pepboys put only liter of Freon to test the compressor, while this amount was not enough to trigger the compressor to start workingThis resulted in an incorrect diagnosis which was "your compressor is weak and must be replaced by a new one"In the quote - that I have a copy of - there is not even a single word about leak!!! Thre was no leakAs a matter of fact I asked the technician if there was a leak and he said no I told MrA [redacted] that day that there is no leak and my AC works just fineBut he said "it will eventually leak "!!!! And I told him "any AC will leak over time; it could make 2-years to leak out" but he MrA [redacted] very much insulted me by keep telling me "you do not understand" while I was trying to explain to him that my car simply needed more gas to make the compressor work!! But he keep ignoring what I was saying and that was the main reason I left the storeAlthough I explained all the details in my very first communication here, also attached the original quote of almost $1,for replacing the compressor, it looks like Pepboys official (MrRobin S***) only highlights what makes his own case to prove me wrongI do not take this personally but I am very surprised why Pepboys acting this wayNonetheless, the solution was as easy as I mentioned, to get the second opinion, I took the car to another mechanic and he simply filled up the Freon gas and the AC started working with no problem and it has been working since thenI am very much puzzled why Pepboys is taking this so personally and hesitates to accept that they made a wrong diagnosis!! Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I was NOT given a full refund I was given a partial refund only for the sensor and labor I was charged for that wasn't done I had to take the truck to another shop and have another diagnostic and more work done to make the truck right I was without the truck for weeks and had to pay another $ AGAIN - the fact that I was charged by PEP for work not done that put my family at risk is unacceptable - even more unacceptable is I was never told the work wasn't done until my daughter drove the truck on the highway and it flipped from drive to neutral at a high speed I think it's only fair that I get the diagnostic fee back as well - if you want to claim I got a full refund - then I'll take that gladly - send the check! Regards, [redacted]

Dear [redacted] ,We are in receipt of the rebuttal sent to your office by [redacted] As stated in our first response, it is unfortunate that the compressor failed after the alternator repairWe again apologize, but our prior response stands firmRegards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa 19132Phone: ###-###-####Fax: ###-###-####

Dear [redacted] , We are in receipt of the complaint sent to your office on September 25, by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility.>The manager Chad W [redacted] , has tried several times to contact [redacted] and apologizeChad did investigate [redacted] 's claim and feels that we failed on our part to communicateChad is requesting that [redacted] return to our facility for the refund she is requesting We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns Regards, Robin S [redacted] Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa

Absolutely shocked and appalled by the service department!  There were three men at the counter who didn't even acknowledge me when I was sent over from the register.  I waited over an hour to get a battery, air filter and wipers installed.  They didn't give me the price until the work was done.  Then they held my car hostage,  because they wouldn't take my check and told me to take a cab home which cost me then I had to come back to resolve the payment issue.  The manager (Gil) if he was a manager,  made no attempt to get my check approved or look into the problem, he just kept telling me my check as no good which I know was a lie.  I am an auditor and had more than enough to cover the check.    I made an appointment on-line but had to wait for the "walk-ins" who were there first.  Why make an appointment?   I had an appointment at 1PM and didn't get home from this whole ordeal until 5:PM.  My advise is take your business somewhere else

Dear [redacted] , We are in receipt of the complaint sent to your office on March 17, by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility.The manager contacted [redacted] Saturday morning 4/4/in regards of her service that took place Dec 06,I pulled the CCTV on this service and physically watched the Assistant Manager Ignacio (who was assigned with her) walk her out to shop bay and point out to her a secondary oil leak at timing cover & timing belt noise due to potential oil onto that belt I invited [redacted] *** back to our location to review the findings with me and said that would not be necessary but we proceeded to discuss the general comments section of her invoice that clearly states she requested us replace her least expensive oil leak because we were better priced than NTB who quoted her more $$$ I made sure to point out she waived our $oil leak evaluation, but we strive for complete satisfaction with courtesy evaluation is how come we escorted her to the shop to observe her second oil leak and documented and estimated this at the bottom portion of this invoice attached I explained to [redacted] pending how much oil she has lost in the [redacted] from Dec til now or the possibility the timing belt has broken w/help of oil onto it, could be either reason her car stalled out on her driving to workI further explained and asked her to Tow vehicle here at Pep Boys expense to validate through proper diagnostic to determine this cause and she also said this would not be necessary that the car is old and all that we have discussed "makes total sense" and thanked me for my concern and time explaining We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns Regards, Robin S [redacted] Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa

Dear [redacted] , We are in receipt of the rebuttal sent to your office by [redacted] We again apologize and would like the opportunity to address [redacted] 's concernsWe ask that she contact the store at ###-###-#### and speak to the manager Alberto, or she could email him at [redacted] @pepboys.com Regards, Robin S [redacted] Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa

Dear [redacted] , We are in receipt of the complaint sent to your office on December 10, 2014, by [redacted] We apologize for any inconvenience [redacted] may have experienced with our online web ordering[redacted] was contacted and advised that a refund is in process We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns Regards, Robin S [redacted] Customer Care Specialist Pep Boys West Allegheny Avenue

SCAM....There buy get tire free deal is a scamWhat they don't tell you is that they charge you so many phony fees they say, "they have to charge you for the deal", that cost MORE, than the 4th tire ITSELF, and you don't know it until after the work is done! DO NOT GO TO PEP BOYS!!!!!!!!!!!!!