Pep Boys

Dear Mr [redacted] , We are in receipt of the complaint sent to your office on March 3, by Mr***We apologize for any inconvenience Mr [redacted] may have experienced at our facility.The Area Director and Mr [redacted] are working on a resolution We again apologize, as well as thank Mr [redacted] for allowing us the opportunity to address his concerns Regards, Robin S [redacted] Customer Care Specialist Pep Boys [redacted] Philadelphia, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Received refund of labor charged ($77)Power steering belt frayed today and car is not drivableIt is the same belt installed by PepBoys, upon their recommendation Regards, [redacted]

Dear [redacted] ***, We are in receipt of the complaint sent to your office by [redacted] dated April 28, We apologize for any inconvenience [redacted] may have experienced at our facility On June 13, We did an Evacuate & Recharge, which includes a quick leak checkFreon & DyeWe installed the customers supplied compressor and installed a new serpentine beltThe customer did purchase the belt from Pep BoysWe show no A/C evaluation in which we checked the A/C before this date or on this visit [redacted] walked in and asked for this service or was told by a repair shop that their compressor was needing to be replacedOur Warranty on customer suppled parts is days or 4,miles which ever comes first, Labor only On October 28, 2014, [redacted] came in asking for A/C check, he advised his a/c was not blowing coldWe found no visible leaksThe A/C compressor was not coming onThat is when we advised [redacted] that we would have to Evacuate the system and see if the system had any Freon in it [redacted] declined this service The request of any repairs or refunds are denied We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns Regards, Robin S [redacted] Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa

Dear Ms [redacted] ,We are in receipt of the rebuttal sent to your office by Ms [redacted] ***Ms [redacted] did return to our facility on January 25, the manager on duty wanted to write up a work order and inspect the vehicle, but Ms [redacted] would not allow that to happen, she was just requesting a refund.After we rendered the prior repairs her vehicle was running and not overheating Ms [redacted] continues to drive the vehicle.Our offer still stands to have the vehicle inspected and find the problem if there is an overheating issueMs [redacted] can make an appointment and the Area Director will make sure he is there for her appointment and inspect the vehicle himselfThe request for any refunds are being denied.Regards,Robin S*Customer Care SpecialistPep Boys [redacted] Philadelphia, Pa

Dear [redacted] ***, We are in receipt of the complaint sent to your office by [redacted] dated May 19, We apologize for any inconvenience MrGarcia may have experienced at our facilityMrGarcia was contacted by the manager who addressed [redacted] 's concernsWe again apologize as well as thank MrGarcia for allowing us the opportunity to address his concernsRegards, Robin S*** Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa

Beware...Warning e Florence Blvd Pep boys There NEGLEGENCE is going to get someone hurt, trying to get a hold of somebody in charge but it seems hopeless So I will be contact news To investigate pep boys and to warn other people about the dangers of doing business with Pep boys of Casa Grande AzBeware of manager DonaldBeware

Dear [redacted] , We are in receipt of the complaint sent to your office on September 25, by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility[redacted] 's case is being handled by our claims department, her claim number is [redacted] We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns Regards, Robin S [redacted] Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Pep Boys are still in denial accepting their mistake and also avoiding answering my question asking them to prove with documentation that my vehicle had engine issues prior before they worked on it!!! I am very disappointed with their actions on this matter !!! I am looking forward for the Revdex.com to resolved these issues for I have already had given Pep Boys a option to settle this dispute in my last letterMy offer still stands at this pointThank you regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I also stand firm on my previous responsePep Boys has done nothing to resolve the problemClearly customer satisfaction is not a belief of Pep BoysThey even spelled my last name wrong in one of their past responsesTheir indifference to proof read a response to their customer shows a lack of professionalismI suppose I was wrong to expect anything different when it comes to their conflict resolutionI will never again give Pep Boys any business, and I will be sharing my experience with others so they don't have to experience this atrousious service Regards, [redacted]

Complaint: [redacted] The address of the Pep Boys where I received service is Pep Boys Address: [redacted] , VA [redacted] Phone:###-###-#### Regards, [redacted] ***

Dear [redacted] ,We are in receipt of the complaint sent to your office on August 26, by [redacted] [redacted] was contactedThe service manager Lloyd would like [redacted] to return for a $refund We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns Regards, Robin S [redacted] Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa

Dear ** [redacted] ,We are in receipt of the complaint sent to your office by ** [redacted] dated June 27, We would like to apologize to ** [redacted] for any inconvenience he may have experienced at our Pep Boys facility** [redacted] had his car towed into our store on May 31, 2014, ** [redacted] explained to [redacted] (assistant service manager ) that his car had shut off and would not run [redacted] wrote ** [redacted] up for a "crank/no start" evaluationThe tech first recommended replacement of the intake manifold due to a hole in the e.g.rport, a 3-step to clean the intake and exhaust system and also repair the wiring harness due to heat damageTechnician also advised may need catalytic convertor, but could not determine condition of catalytic convertor until these repairs were performed and could get the car actually running ** [redacted] agreed to have said repairs doneAfter the recommended repairs were completed and we were able to get the car actually running it was then determined by the technician that the catalytic convertor was indeed clogged, restricting exhaust flow and causing an e.g.rbackflow issueThe technician recommend replacement of catalytic convertor at this time [redacted] informed ** [redacted] of the findings, we however did not have the catalytic convertor in stock and it would have to be ordered taking days to arrive ** [redacted] was in town for the races and was anxious to get home and did not want to waitWhile we sympathized with ** [redacted] the situation was beyond our control and ** [redacted] was informed the car should not be driven, but he was very adamant about getting back home and understandably soHe then asked if the car could be driven, if he took it slow on back roads, we again stated that it was not recommended, but he took the vehicle anyway During our conversation with ** [redacted] on June 26, 2014, he asked why we let him take him vehicle, I then stated that I could not keep it or hold it hostage and it was his car and ultimately his call, that I could only determine what was wrong with the vehicle and recommend repairsUltimately the decision was ***'s ** [redacted] was not lied to and all information was relayed to him as clearly as possible during his visit with the locationThe subsequent repairs performed by the [redacted] location were due to the car being driven under the conditions we warned ** [redacted] about prior to him taking the carThe root of the problem was the catalytic convertor, this was not repaired as he could not wait and it continued to cause further damage requiring repair." We find no wrong doing on behalf of Pep Boys and the request for a refund is denied We again apologize as well as thank ** [redacted] for allowing us the opportunity to address his concerns.Regards, [redacted] Customer Service Coordinator

Dear [redacted] , We are in receipt of the complaint sent to your office by *** [redacted] on April 2014, We would like to apologize to [redacted] for inconvenience she may have experienced at our Pep Boys facilityThe service manager would like to issue [redacted] a store creditWe ask [redacted] return to our facility and see the service manager.We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.Regards, [redacted] Customer Service Coordinator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This was not on saleI dont know who you are trying to scamI was asked to send a screen shot and I didIt had NO writting that it was on sale.If you want to lose my business and many others that is fineI will post the screen shot and ask others their opinion..I was promised a refund from PepBoys and that never happenThey called and wanted my card infoor was that a scam? Regards, [redacted]

Dear [redacted] , We are in receipt of the complaint sent to your office by [redacted] ,dated March 30, 2015.We apologize for any inconvenience [redacted] may have experienced at our facility.> [redacted] brought his [redacted] into our shop on March 5th, The vehicle had suffered damageThere was laundry detergent in the gas tank, and two slashed tires [redacted] filed two separate claims with his insurance company for the damage On March 5th we received authorization to remove and replace the fuel tank due to the contamination from his insurance companyTotal for this was $ On March 13th the insurance adjuster came into the service bay to look at the vehicle, and authorized a new filler neckTotal for this was $ March 19th the Insurance adjuster came back, and authorized an alignment and the labor for the filler neck for $ March 20th there was power to the fuel sending unit, but the vehicle wouldn’t startThe adjuster came back and authorized a new fuel pump, plus the labor to install for $At this time the adjuster also authorized new Continental Extreme Contact tires to replace the two that were slashedThis totaled $ The insurance company informed us that they would be cutting a check in the amount of $1,624.02, which was the cost of repairs minus [redacted] ’s deductibles of $per claim for a total of $1, [redacted] picked his vehicle up on March 29th, and paid $2,after discounts of $were applied as a courtesyAt the time of pick up, [redacted] did not complain about his pricing After all is said and done [redacted] ’s out of pocket expenses were $ All of the work was authorized by [redacted] ’s insurance company, as they were the ones paying for the work We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns Regards, Robin S [redacted] Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa

In November of I carried in an aftermarket y-pipe assembly for my truck I was originally quoted $after hour wait they told me they had to drop the transmission cross member to install the y-pipe and that was gonna be another $100??? I said okay do it( my truck had no exhaust or I would have told them to pull it outside an not to touch it) after it was installed I noticed on my recite they charged me an extra $to lower my rear end assembly?? They were no where near the rear end?? But I didn't feel like arguing so I leftNow early June I have a check engine light on I plug my scanner in and it says my Osensor is bad so I order one off the internet and when I go to install the new Osensor I notice that when pep boys installed my y-pipe they left the Osensors hanging and it caught my driveshaft and ripped the wires out of my trucks wire harness so I took it back to pep boys and told them to fix it they told me they can't find the correct harness for my truckI told them not to touch it I'll come back to get it when I did I looked the harness up on there computer and they had it! So I went home and ordered the harness offline and fixed it myself( I used to be a mechanic I know when I'm getting **'ed) then I filed a complaint at pepboys and told them I wanted my money back because they didn't install my y-pipe correctly I got a call from the service manager apparently he knows everything there is to know about cars and denies me my money back and said there's no way that could have happened? I took a picture for myself and took it to his shop so he could see it and he's gonna give me this **? I'm not stupid when it comes to cars pepboys employees are! Long story short never got resolved never got a chance to talk to anybody higher up they would never call me backI don't know how a business can overcharge so much and not install parts right and give the customer the runaround when they ask for there money back??? Very disappointed (by the way I had been getting my oil changed there for two years before this all happened $bucks a pop and this is how I get treated? Never again

Dear [redacted] ,We are in receipt of the complaint sent to your office on January 29, by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility, [redacted] was contacted, the manager apologized for the time delay and the repairs were rendered.We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa

After the weeks that I have been waiting for a response from the pep boys company a lady named Robin had finally contacted me from their corporate office apologizing for the situation that they have caused and not getting back to me soonerThey did say that upon my faxing over the bank statement to their business they will refund the charges however it should have not taken weeks and for me to file a complaint for them to do something about this and for someone from their office to act like my complaint wasn't valid saying "pep boys is a large business it's not like giving you the $or so that you're asking for a refund will kills us"The customer service there is horribleMsRobin even said that she had played back most of the phone conversations that I have had with certain agents there and couldn't believe the unprofessionalism that was going onI am still waiting for my refund and for the additional charges for my late bills that have escalated because of their original chargeRobin said that she is waiting for the Financial department to contact me and that was days agoIt has been weeks now since the original complaint was filed with them and still there is no end solution Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] , sans-serif;">We are in receipt of the complaint sent to your office on March 26, by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility[redacted] brought his vehicle in for an oil change and brake inspection The ticket was then issued to the technician who went to the parking lot to bring the vehicle into the service bay When the vehicle was started, it appeared to have a severe miss In fact it was so severe that the vehicle died trying to get it into the service bayThe work was completed by the technician and the call was made to the customer that his vehicle was ready When he arrived, we asked about the misfire in his vehicle He stated that it did not have one We went on to explain to him what happened when we started his vehicle in the parking lot I told him that at no charge to him, we checked the engine light code that was on prior to us working on the vehicle We advised [redacted] we had found code ***, injector circuit open in cylinder # There was also a code [redacted] that we could not determine what it was related to [redacted] stated that he did not ask us to check his engine codes, but the engine was running so poorly we did this under "customer service." The technician and I assumed he knew his vehicle was running poorly When the technician and I went to the parking lot with [redacted] , he stated that his vehicle had never run like this and insinuated that we deliberately did something to his vehicle We advised [redacted] that did not happen and that we would be more than happy to look at his vehicle and attempt to fix it at a cost He continued to accuse us of intentional maliciousness which at that point my technician walked away He then called the local police department, who showed up, and told [redacted] that this was a civil matter I attempted to contact [redacted] several days later but he did not return my call The vehicle has a pre-existing issue with the number cylinder and or injector or both The vehicles issue had nothing to do with the rear brakes or the oil change.We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa

Dear [redacted] We are in receipt of the complaint sent to your office by [redacted] In order to further assist [redacted] , we ask that she assist with the store location she visited.Once we receive this information, we can than begin our resolution process.Regards,Robin S*Customer Care SpecialistPep BoysWest Allegheny AvenuePhiladelphia, Pa 19132Phone: ###-###-####Fax: ###-###-####