Pep Boys

Review: Took truck in for rotation and balance of tires. Upon picking up of vehicle I did a quick walk around only to find that the wheel weights to balance my tires were put on my wheels with DUCK TAPE. When asked why...their reply was "cuz we were out of the sticky weights". How many others this past weekend had their weights taped on their car or better yet were charge for mounting and balancing and the work was never performed because they did not have sticky weights as previously told. So were these customers charged for a service that they did not get completed? Dishonest, Deceptive and not to mention dangerous having a buch of weights duck taped to a rim running 70 mph down the highway as they fly off and hit the windshield of the car behind them.Desired Settlement: The refund of $59.96 should be paid for the original purchase of lifetime balance and rotation as I will never trust this corporation again and will have to pay to have my tires rotated and balance elswhere for the life of the tires.

Consumer

Response:

I was able to go back to the store and they have refunded me the money I originally paid for the service. I did ask the Manager Doug if they were out of sticky tire weights and knew it, how many customers over the weekend did they perform tire mounting and balancing for that paid for the service but did not actually get their tire weights applied. So basically they could have many others charged for a service they never performed.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office on September 23, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.

[redacted] was contacted and offered the refund he requested.

We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,

Robin S[redacted]

Customer Care Specialist

Pep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

Review: I WAS LIED TOO TREATED POORLY AND BELITTLED. ON 4-2-13 TOOK MY CAR IN TO PEP BOYS TO HAVE WINDOWS FIXED. A TUNE UP AND OIL CHANGE. I SPOKE WITH MANAGER [redacted]. WE AGREED TO FIX WINDOWS AT 220.00 PER WINDOW(ALL INCLUDED) ALSO A TUNE UP FOR 90.00 AND OIL CHANGE 19.99. WHEN GOT CAR THEY SAY IT WASN"T WHAT THEY THOUGHT AND CHARGE 70.00 MORE DOLLARS. FINALLY GET CAR 8HRS LATER. MY CAR IS STILL MISSING SO CALL TALK TO [redacted]. [redacted] TOLD ME TO BRING IT IN AND THEY WOULD FIX WHAT EVER WAS WRONG FOR FREE." YOU ALREADY PAIN ENOUGH" [redacted] TOLD ME. SO I BRING IT BACK IN AND THE CUSTOMER SREVICE MANAGER TOOK MY KEYS I TELL HIM [redacted] SAID THE REPAIRS WERE ON THEM. HE SAYS OK TAKES MY KEYS. I TOLD HIM THEY COULD HAVE IT THE WHOLE DAY. SOME OTHER EMPLOYEE CALLS SAYS ITS GONNA COST 285.00 ME MAD CAUSE ONLY REASON BROUGHT BACK WAS FOR FREE RE-FIX THIER MISTSKE. SO I CALL BEING MAD . THATS WHEN COSTUMER SERVICE MANAGER BELITTLED ME TALKING DOWN TO ME. ANY WAYS THEY BROKE MY VALVE COVER. KEPT MY CAR AND IS CHARGING ME FOR THIER MESS UPS. SOOO NOT RIGHT BAAADD BUSINESSDesired Settlement: PART REFUND WOULD BE NICE. BUT SINCE THAT IS ALL THEY ARE AFTER , I DONT FIGURE TO GET ANY.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to our office by [redacted] dated April 15 , 2013, We would like to apologize to [redacted] for any inconvenience he may have experienced at our facility.

The service manager has advised that [redacted] had returned and all repairs were rendered.

We apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Business

Response:

{Please see below.}

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Pep boys did not fix the problem. still to this day my car is cutting out and leaking gas. at least they said "SORRY" no not good enough. they said they were gonna get my parts from a junk yard. I have to take my car somewhere else to get it fixed properly. But they just showed how profesional they are not. They had my car a total of 7 times 1100.00 dollars and I still have to pay to even more now just to get my car running like it did before I took it to PEP BOYS. I WILL NEVER SPEND MONEY AT PEP BOYS AGAIN. P.S. I also dont want anyone else to get hurt.( because it is emotionally & finacially painfull)

Regards,

Review: I brought my vehicle on Saturday around 2:00pm to be added an aftermarket power cable to my amplifier. The job was done, I was to receive a phone call when the job was done and never got the call.

I then went back to the shop ,saw the car packed and walked in. paid for the job done and proceeded to go home, as I left I noticed that the airbag lights had come on, checked my seat belts and the passenger seat belts, they worked fine but the airbag light was on.

Therefore I turned around and went back to the shop, I asked for the guy that did the installation, they told me” he has just left”. Through the window I saw him leaving, I pointed out to them,” there he is” they said that that is not the guy, that I should come back tomorrow.

Therefore I left and came back the following day which is a Sunday; they told me that the guy is not working that day. So I asked is there anybody else who could look at the vehicle because that vehicle is not the same as when I brought it in.

A mechanic looked at it and told me that the car has an airbag recall; he insisted that that is the problem; I refused to agree to that issue and said that the car was fine until you guys did that cable job. They told me to come back on Monday morning.

I called my boss and informed him that I will not be working that Monday; I have some vehicle issues to resolve. “Please note that nobody in pep boys has called me to apologize or even show concern or even a follow up of this issue.”

On Monday morning I show up at the pep boys shop at 8:30 and ask if the mechanic they mentioned has come , they tell me that I wait until 9:00 am , I go back to the shop at 9;00 in the morning , they tell me that he has not come in, I stay there for another half an hour and then leave. I left the shop at 9:30 am and took my car to the dealership.

The service department at the Toyota dealership makes a discovery that the wires have been pinched and cut and asked me that who installed the amplifier cable; I tell them that it is the pep boys.

I am now informed that the repair is not covered under warranty and I have to foot the repairs from my pocket. I ask them what the estimate is and they tell it starts from $3500 U.S. dollars. Please do note that I use the car for business, if it is not on the road, I do not make any money.Desired Settlement: I have used a rental vehicle as from April 1st 2013 to April 4th 2013. I want pep boys to pay me back for the cost of repairs ,waste of time ,that I cannot do my other business and for the cost of renting a vehicle that I have used. I also demand an apology for the unprofessionalism and the manner in which they handled me as a customer.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office by [redacted] dated February 15 , 2013, We would like to apologize to **. [redacted] for any inconvenience he may have experienced at our facility..

[redacted]'s trunk had a nest of wires from him trying to install the amplifier. We ran a fusible power line down the passenger side of the vehicle for the amplifier he was attempting

to install.

We stopped there. Power line in place, we delivered the car back too [redacted]. As documented in **. [redacted]'s original complaint, the air bag light came on half way back up I95 to Washington DC.

[redacted] called , and stated Toyota found 2 wires CUT, which we were responsible for while installing the cable. Cut indicates that the circuit is broken, and all warning lights will IMMEDIATELY illuminate. Not half way to Washington DC.

It is more likely that [redacted] botched his own wiring , and cut the wires.

According to the vehicle diagrams, all controls for the airbag system are on the drivers side of the vehicle.

The power cable we installed is on the passenger side of the vehicle.

We find no wrong doing on behalf of Pep Boys and no repairs or refunds are due.

Regards,

Customer Service Coordinator

Business

Response:

{Please see below.}

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

There is proof that the wires for the airbag safety were cut with a sharp object when the technician at pep boys was installing the power cable. The Toyota service personnel showed me where the wires were cut.

Review: I scheduled an appointment at Pep Boys store # [redacted] for 4 pm, I arrived at 350 pm for my appointment. Upon my arrival I was told that the tires that I ordered online( the website said that the tires were on stock) were not in stock. After further investigation it was discovered that an inventory error had taken place. I was told that they were going to the [redacted] store to pick up the tires and that it shouldn't take long. As I patiently waited I observed SEVERAL customers walk in receive service(most without an appointment) and depart. I waited for almost 3 hours for them to mount and balance 4 tires. This is very unsatisfactory. If I wanted bad service I could have went to [redacted]. On top of all of that I was charged $31.96 for TPMS service kit. My car has automatic Tire pressure Sensing. It takes 3 seconds to push the button and thats it, so why was I charged $31.96? When I first entered the store I was very excited about my purchase, three hours later I am in disgust.Desired Settlement: although I am not entitled to a full refund I would like to have some sort of refund especially for the TPMS over charge and the poor planning by the tire dept. which resulted in me having to wait 3 hours for a service that takes 45 min. why have a customer make an appointment if you're just going to keep them there for hours.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to our office by [redacted] dated April 24 , 2013, We would like to apologize to [redacted] for any inconvenience he may have experienced at our facility.

[redacted] was contacted by the Service Manager who did apologize and explained to [redacted] what went wrong, [redacted] made an online appointment and showed up at the store before anyone could confirm the appointment and also if the tires were available. It turned out we had top go to another location for one tire.

During the installation the technician was delayed because he could not locate the wheel lock key. The service manager also explained to [redacted]. [redacted] about the TPMS kit.

We hope that [redacted] accepts our apology and give Pep Boys another chance.

We apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Review: My 2008 Chevy Impala broke down on me on June 26th, 2013. I had my car towed into PepBoys on that day and was told that my Pop-Lock Silinoid was out again. I had to purchase a gear shifter because the silinoid didn't come alone. I took the part to PepBoys and they told me I didn't need the part just some wires came apart from my silinoid and they put them back in and just charge me the labor. As I was been returned my car, the mechanic couldn't get my key out of the ignition. He said he had to take it back in and try and get the key out.the labor when I realized they had my car entered in as an 2005 Chevy Impala, but I have an 2008 Chevy Impala. The mechanic said he knew it was wrong so he went to look up a 2006 Impala and it had a floor shifter, so he went with that diagram, instead of checking to see what year my car was. The manager [redacted] said he got the information off of the tow truck driver's paperwork and refunded me my money. I spent another four hours there while he continued to try to no avail. I was told to bring my car back the next day and they would get it out, I said ok and left for work. I got to work and realized not just that my key wouldn't come out the car also wouldn't cut off. I called and complained because I wasn't told that my car wouldn't cut off. I have dealt with going back and forth to PepBoys to have them fix my car for over a month. A mechanic from PepBoys called me and said knows what he is going if I would give him the opportunity to work on it. I took my car to the mechanic [redacted] and he said it looks like it needs a new Pop-lock Silinoid. I told him that was my original reason for coming but said I didn't need it. But I also told him that my key was coming in and out perfect before when the silinoid went out. I told him then I would go and buy the part myself if they can just get me back to where I was. I bought the part, and on July 30th they finally put in. And now I'm back to square one. I am having trouble getting my car out of gear now, which has not been an issue since they first fixed my car, and my key is still getting stuck in the ignition to where I have to leave my car on and check in for work then come back out to try and get my key out of the ignition. I have called and complained numerous amounts of times, to only get no calls back. I was told my complaints have gone to the corporate VP and I should hear something within twenty-four to forty-eight hours. I have called them three times since July 30th and finally got a call back from a [redacted] on Aug. 5th stating that the General Manager [redacted] basically told her the same thing, but it was nothing else they can do for me . I have been going though this problem with PepBoys for well over a month now for me to get a "we've done all we can do".Desired Settlement: I want to take my car to the Chevrolet dealer and have them fix my car and PepBoys pay either the Dealership or myself for the repairs

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent to our office by **. [redacted] August 6, 2013, We would like to apologize to **. [redacted] for any inconvenience he may have experienced at our facility.

**. [redacted] had his vehicle towed in, supplied his own part (gear shifter ).Installed new gear shifter same night and technician concluded that although the part was needed it was incorrect. Technician salvaged old shifter and was able to get the vehicle started, however the key would not come out of the ignition.

We did not discover this until after closing time since we committed to getting him his vehicle back same day. Since the outcome was not 100% we refunded **. [redacted] for the repairs he'd paid for and gave him back his part to return to the dealership..

We asked that he return another day of his choosing and let us perform a free diagnostic for his inconvenience ..After a few missed appointments set by the **. [redacted] he arrives one day at noon although he committed to having the vehicle to us by 8;00 AM . After performing the free electrical diagnosis and informing **. [redacted] that he would be needing the shifter and the pigtail/socket that it plugs into, he instead insists on Pep Boys not doing the repair, but just simply removing the key from the ignition.

Not wanting the further frustrate **. [redacted] we decided to let the technician working on the vehicle explain that although we could remove the steering column to remove the key ,as soon as it is inserted it will become stuck again, due to the malfunctioning gear shifter. He did not have the 2.5hrs to wait for Pep Boys to remove the steering column so he said he'd return on another day. Not satisfied with our free diagnostic ,he mentioned wanting to go to the local Chevrolet dealership to get a diagnosis performed,

We compensated him for this diagnosis once he presented a receipt from the dealer .When asked the dealerships conclusion he informed us that the dealer could not come to a exact conclusion as to if it were the shifter in its entirety or the pigtail/socket or both.

We did follow up with the dealership and they told us they could not reach a 100% determination again after a few missed appointments **. [redacted] later returned around noon even though the appointment had been set for 8a.m. We agreed that we would remove the steering column at no charge. We removed the steering column at no charge, and handed him his key upon arrival.

He put another complaint in the system, this time we agreed that we would we would cover the labor free of charge, as long as **. [redacted] provided the shifter/pigtail. **. [redacted] arrives a few days later with all parts needed, the technician called [redacted] mid way thru the repair to inform him that a good battery would be needed to check the voltage coming to and from the shifter. The technician went further more to tell **. [redacted] that his Duralast battery appeared to be new and should be under warranty, **. [redacted] agreed to get another battery since he knew it was indeed under warranty. **. [redacted] arrived 1.5hrs later with no battery and the technician had stepped out for lunch. **. [redacted] was upset that he went to lunch, this started some words back and forth and the service manager had to be called in to defuse the situation.

A claim was entered and base on the above it was declined. Pep Boys will not be responsible for any further repairs or refund.

We apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Review: I brought in the old starter to Pep Boys to find a suitable replacement part and took it back to the vehicle and installed it and when I started the vehicle it made a loud screech and then a plunk followed by a plunk. I removed the starter and discovered the pinion gear had come off the starter but the clip that is supposed to keep it in place was still on the shaft. I discovered the pinion gear lodged between the flywheel and the bell housing, visible through one of three large holes in the bell housing caused by the pinion gear after it separated from the new starter. I retrieved the pinion gear, spacer ring and returned them along with the starter to Pep Boys. I was instructed by my mechanic to request my old starter be returned (They discount the price of the new starter for your old core) After it was shipped back to the store I had it rebuilt locally.

Product_Or_Service: PRO STARTER ITEM# [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

The transmission has to be replaced. I found a used one for just under $500 for the part and $500 for labor to remove the old one and install the replacement. Total $1000

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent top your office **. [redacted] on August 15, 2013. We would like to apologize to **. [redacted] for inconvenience he may have experienced at our facility, and to your office for the delay in our response.

A claim was entered and denied. **. [redacted] was advised of the denial,

We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: After careful consideration of the reasoning the Pep Boys Claims Agent gave me verbally over the phone, I realized that her job is to deny as many claims as possible. I also realized that I had not provided enough supporting information to allow them to provide adequate remedy. That said . .. I will send another correspondence within 48 hours of sending this email with the receipts photos etc.

Regards,

Review: On 09/06/13 I had replaced tires on the auto. When inquired and before scheduled an appointment I was told that the promotion is buy 3 tires and get one free. The free will be the rebate. After I had tires replaced and paid and mention I may not want this road hazard warranty option for $62.72 I was advised that than I would not qualify for the buy 3 get one free deal. So I paid and asked about the rebate. The representative handled me poor quality copy to go on line and submit. It says in the sheet that it's a prepaid [redacted]. I had no choice and submitted on line. On Oct 26, 2013 I received the card with Pep Boys logo issued by [redacted] expiration date 02/2014. This card can not be cashed nor used at ATM. It must be used by February, 2014 and subject to the purchase fees.

I e-mailed Customer Care center and have no respond. I called the center and was told that that's deal. When I told that I would like to return the plastic and asked to issue a check I was told NO. I asked to speak to a manger and he tried to bribe me offering another card to spend in pep Boys!. I rejected.Desired Settlement: Please replace with check.

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent to your office by **. [redacted] dated October 30, 2013. We would like to apologize to **. [redacted] for any inconvenience she may have experienced with our tire rebate process.

We are waiting for **. [redacted] to mail back the [redacted] Card and we will issue her a check.

We again apologize as well as thank **. [redacted] for allowing us the opportunity to address her concerns.

Regards,

Customer Service Coordinator

Review: I brought my 2007 [redacted] into pep boys the last week of Feb 2014 not sure of the exact date maybe the 26. Well I the reason I took it in was I was not getting heat from my vents and the car was starting to overheat. I was told they would perform a cooling inspection. The next day I was told the water pump had to be replaced. After a week of back and forth calls with my 3rd party warranty ([redacted]) I was finally told they would begin working on it once the part arrived from the warranty company. The parts supposedly march 7. On Monday march 10 I got a call from [redacted] assistant manager that the mechanic who was working on my car named [redacted] had a death in the family so they would need more time. Very understandable. I get my car back noon march 12 paid $582. Driving home which is about 5 miles from pep boys I notice I still had no heat. I pull into the driveway and notice my engine is smoking. I pop the hood to find out that there were missing components not installed(engine cover and air vent scoop) of course the parts where just sitting in the back seat. I called up pep boys and they say bring it back. I got there and was told by [redacted] that the mechanic was gone due to personal issues. I complained and asked for another tech to look at the car. [redacted] after a few hours got the car to blow heat she said the reason for the smoke was the coolant resorviour was overfilled. So I left, as im driving to work which is about 25 miles from peps, I had heat for the first 10 miles and then back to cold air. I called up and was told that since they just filled up the car with fresh coolant it could take a while for all the coolant to circulate. I gave it a day and still same issues. I called Friday to schedule an appointment to come back. They put me down for Saturday 12pm. I was late and got there at 1. Was told the mechanic wouldnt be able to see my car and I had to come back,next available day was Tuesday. So I agreed. As I drove off not even 2 miles later I noticed my temperature gauge slowly moving up. My first instinct is turn on the heat!! But no hot air just cold air. I went back to pep boys and asked for them to take a look at it. The car was there for a week. I called daily to check up on the conditions they couldnt tell me anything. They preformed various test. Block test,compression test,leak test. No leaks compression test were good and block test showed no sign of failed head gasket yet they kept saying its the head gasket. I said im gonna get a second opinion and would take the car to [redacted]. I picked up my car Saturday march 22. Took it to [redacted] on Monday and come to find out that the water pump was bad. Apparently pep boys used the wrong sized bolts. The bolts used were too short and thus caused a small leak. So they replaced the water pump and also saw that the car still had no heat and would slowly overheat. They replaced thermostat and still nothing. After their master tech checked the car they came to the conclusion that due to the fact that smaller bolts where used the small leak caused engine damage. After a week of going back and forth with pep boys about the situation they sent out their tech to [redacted] on april 3. I get a call the next morning from pep boys manager [redacted] saying that [redacted] (pep boys tech) saw nothing wrong at [redacted] and that [redacted] could not prove to him that they were at fault. They also offered me a complete refund for my pep boys bill of 582. I told him to keep the offer on the table as I have to speak to [redacted] there are always 3 sides to a story. The story from [redacted] completely different. So now I have been carless for 6 weeks. Have a pep boys bill of 582, a [redacted] bill of 1100 and a new invoice for a new engine swap. I would like to get a resolution to my problem without having to go via the court system. In my eyes pep boys is liable for all this and are playing hardball. They had a mechanic who unfortunately due to personal circumstances was not at full attention at work. They kept pushing me off wasting my time not giving me answers. Then when I tried to work it out I get nothing and got an offer of a full refund, which to me was a strategy to get rid of me. So I am writing this up for new jersey consumer affairs as well as Revdex.com. Hoping justiced is served.Desired Settlement: Pep boys should cover the [redacted] bill for the engine change and the water pump change. Also the pep boys invoice of 582 should be waived as it was the cause of all this. So far 6 weeks filled of headaches and stress. The fact that I have to pay $50 a week for a sitter to pick up child from school and $50 a week for rides to work has also been part of my hardship.

Business

Response:

Dear [redacted],

We are in receipt of the

complaint sent top your office **. [redacted] on April 14, 2014. We would like to

apologize to **. [redacted] for inconvenience he may have experienced at our

facility. On March 10, 2014 **. [redacted] brought this vehicle to our

facility with an overheating and no heat concern. Initial inspection we found

the water pump leaking. We replaced the water pump and the car was inspected

and road tested with no further indication of any issues. **. [redacted] returned with vehicle because of no heat

issue. The vehicle was inspected and found air in system. We should have

suspected a head gasket leak, but none was found and perhaps a more rigorous

test would have revealed it. On a follow up visit SM found the leak and advised

the customer. Customer brought the vehicle to the dealer for further

inspection. Initially, dealer indicated water pump was leaking due to wrong

bolts and screws. Service Manager visited the dealer to inspect their

findings. The water pump had already been replaced. The technician explained

they were not the wrong bolts, however, bolts were missing. The technician

gave the Service Manager the water pump. The technician had still not

discovered the head gasket leak. An Inspection of the water pump indicates all

bolts had been installed. Follow up condition report from dealer now indicates

both improper and missing bolts and an estimate up to $19,000.but the dealer

cannot produce wrong bolts.

We spoke to the **. [redacted] on April 16,

2014. We reviewed the condition of his vehicle, the estimate from the dealer

and the inconsistencies with whether the bolts on the water pump were missing or

wrong. Discussed how a slow leak may not be discovered and no heat conditions

can be a possible indication of a head gasket leak. Based on this, offered a

refund of initial costs due to missed/misdiagnosis. Also offered to replace the

engine with used engine, **. [redacted] would be responsible for the engine at

our cost and labor less initial payment. **. [redacted] wished to consult his

attorney. And would call us back the next day. We again apologize

as well as thank **.[redacted] for allowing us the opportunity to address his

concerns. Regards, [redacted] Customer Service Coordinator

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: 1st of all the dates are incorrect. Due to the fact that documentation at pep boys done incorrectly my recipet of the original day I took the car has no date no odometer reading. Nor does my final customer copy have an odometer reading nor my signature. The car was there the second time around for a week as I called daily to check status. "After several tests" they could not tell me it was a head gasket leak since no test directly shows that there is a leak I never received test results just the fact that they was just gonna go with that decision. After the dealer,the makers of the car, tells me that the water pump was installed incorrectly then it is most certain that the cause of the over heating is due to the negligence during the installation, which makes sense since I got my car back on a Wednesday. I drove it around normally as I work 30 miles away and went through my daily routine driving around and for 3 days no overheating? Def not a sign of a headgasket but 3 days of a leaking water pump can cause overheating in time. At this point I just want my car on the road. I am single father that is trying to get by. This is a major set back that I am not liable for. Yes the offer for pep boys to get a used engine and install it is good but the fact that I have to come out of my pocket for a mistake made in your behalf would be insane. I implore you to reconsider your offer,look at the facts and use common logic.

Regards,

Review: It all started with my car overheating on January 31st. When I got home from work I had my car towed to the Pep Boys on [redacted]. I have been going to this location for all my service needs, the staff has always been really nice and I have never had a problem with either a repair or employee. On this initial repair, they had done a diagnostic of my radiator, and recommended that I get a new timing belt, water pump, and a couple of seals, gasket, etc. As well as a radiator flush. They told me my radiator was FINE other than needing a flush and that the water pump would fix the over heating. They said it would cost me around $800 and I had wanted to make sure it was worth sinking the money into it as I have a '96 [redacted] and it is hardly worth putting that much into it and they ASSURED ME that it would be fine after this. On 2/13 it started over heating again and I luckily made it to work. Pep boys agreed to tow it for free. They picked it up at 1PM and at 2:20PM I called in on the status, they said they were looking at it and would call back. At 5PM I called again, they said a mechanic had just started looking at it....At 6:15PM I called back they said everything looks good, all the valves are opening, the radiator is fine, the ONLY thing it can be now is a crack in the engine so they'll test for that and call me back. No call back, what a shock! I called back twice, both times [redacted] was busy with a customer and said he'd call me back. Never, ever did. I called him back and he said the radiator was blown. What.. He said the NEW WATER PUMP CAUSED IT. So the radiator diag said it was perfectly good and now he's saying it randomly blows up? I filed two complaints with Pep Boys. They just forwarded them to [redacted]. The final price of the fix was around $400 from the $510. I want it free. At 6:15PM I'm told it can only be an engine crack and its magically a BLOWN RADIATOR?!

Product_Or_Service: Water Pump and RadiatorDesired Settlement: DesiredSettlementID: Refund

[redacted] gave me a bunch of crap when he received the complaints by me, never, ever returning my call. Called me back today 2/17 FOR THE FIRST TIME acting like he cared about the status of my car, and then goes oh by the way I got another complaint. Wow, of course no actual caring call. I told him that I wanted it taken care of he goes on about he doesn't rip people off, blah blah. No I want this taken care of with a full refund of ALL services performed because of this c

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent to your office by **. [redacted]. We apologize for any inconvenience **. [redacted] may have experienced at out facility, and to your office for the delay in our resonse.

**. [redacted] came in on January 30, 2014 for overheating and car was shutting off. We offered a coolant system evaluation which was $34.99. We found that water pump was leaking recommended taking the timing cover off and revise inspection. **. [redacted] approved the inspection. The technician found that the water pump was indeed leaking.

On February 13, 2014 the car was towed back for a coolant leaking again .Upon reinspecting the vehicle our technician found that radiator had a crack.During **. [redacted] visits we recommended water pump, timing belt and also all the cam and crank seals as the vehicle was leaking oil and coolant massively, timing belt and all internal parts inside were saturated in oil and coolant. [redacted] Spoke with **. [redacted] and [redacted] also spoke with **. [redacted] son as well and both were advised that the repairs were more than what the value of what the car is worth . On February 13, 2014 [redacted] called [redacted] to advise the radiator needed replacing . [redacted] got very upset and asked me why didn't we catch that the first time when we did the water pump? [redacted] replied to [redacted]. [redacted] that we cant recommend replacing a part unless we see if it is starting to fail or has completely failed and at the time of the original repair there was no apparent issue with the radiator .

It was also explained to [redacted]. [redacted] with the new water pump and new upper and lower radiator hoses pressure built up and blew out the weakest part of the cooling system.

**. [redacted] approved all repairs rendered. We find no wrong doing on behalf of Pep Boys and no refunds are due.

We again apologize as well as thank **. [redacted] for allowing us the opportunity to address her concerns.

Regards,

Customer Service Coordinator.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

Review: I asked Pep Boys to replace a dead starter in my truck. Pep Boys agreed saying they would have it completed in two hours the same day my truck was towed to their shop. Pep Boys called me saying the spent 5 hours installing my new starter and said they have no idea why my truck isn't running. They proceeded to tell me they replaced wiring in my truck without notifying me before they started to do any rewiring. In addition, Pep Boys told me if they keep investigating the mater they are going to charge me more money. I told them to stop because I did not feel confident in the mechanics working on my vehicle. When I asked what wiring was replaced they could not tell me because they did not know. Pep boys tampering with wiring leads me to believe they could possibly cause more problems to my truck. Also, the fact Pep Boys told me they spent 5 hours on my truck and were replacing wiring without my knowledge or consent tells me they were trying to diagnose the problem and were incapable of figuring it out. I did not want to waste any more time or money on them. I had my truck towed to another private mechanic who quickly got my truck running and working properly. However, before my truck was towed I had to pay Pep Boys before they would release my personal truck. I contacted pep Boys and requested a full refund for their services, since they went beyond the time they said it would take and were diagnosing my truck by replacing wires without my knowledge or consent. I've since contacted both the Service Manager of this store and the Area Director. Both of which have not resolved the issue in a timely manor and refuse my full refund. This issue has been going on for a week.Desired Settlement: I want a full refund.

Business

Response:

Dear [redacted],We are in receipt of the

complaint sent to your office by **. [redacted] on May 27, .2014, We would

like to apologize to **. [redacted] for any inconvenience he may have experienced

at our Pep Boys facility. **. [redacted] came to our facility and requested a starter

installed, after we replaced the starter the vehicle still did not start. **.

[redacted] was advised that he would need a diagnosis done to figure out what was

wrong with his vehicle. **. [redacted] declined any further repairs and removed his

vehicle from our facility. Pep Boys

rendered the repair requested, no refunds are due. We again apologize as well as thank **.[redacted] for allowing us

the opportunity to address his concerns.

Regards, [redacted] Customer

Service Coordinator

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Pep Boys replaced wiring in my truck without my permision, and told me they couldn't figure out what was wrong. I never asked for rewiring. It is clear they had already began diagnosing my truck and couldn't figure out what was wrong. I was never offered a "diagnosis." I was told that if they kept investigating the matter they would charge me even more. I was told by a mechanic that they were looking at it for 5 hours. It doesnt take 5 hours to replace a starter. I'm disgusted in the customer service and believe the Pep Boy's shop that worked on my truck are being dishonest.

Regards,

Business

Response:

Dear [redacted],

We are in receipt of the rebuttal sent to your office by **. [redacted].

We again apologize, but our prior response stands firm.

Regards,

Customer Care Specialist

Pep Boys

Philadelphia, Pa [redacted]

Phone: ###-###-####

Fax: ###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I also stand firm on my previous response. Pep Boys has done nothing to resolve the problem. Clearly customer satisfaction is not a belief of Pep Boys. They even spelled my last name wrong in one of their past responses. Their indifference to proof read a response to their customer shows a lack of professionalism. I suppose I was wrong to expect anything different when it comes to their conflict resolution. I will never again give Pep Boys any business, and I will be sharing my experience with others so they don't have to experience this atrousious service.

Regards,

Review: I paid $250 for a car repair. Within ten minutes of leaving the lot, the car died.

Business

Response:

Dear **. [redacted],We are in receipt of the

complaint sent to your office by [redacted]. [redacted] dated June 18, 2014. We would

like to apologize to **. [redacted] for any inconvenience she may have experienced at

our Pep Boys facility. In order to further assist **. [redacted] we will need the

location of the Pep Boys facility she visited. Once we receive this information

we will than start our resolution process.We again apologize as well as

thank **. [redacted] for allowing us the opportunity to address her

concerns. Regards, [redacted] Customer Service

Coordinator

Review: Instructed employee of current car repair situation and the step by step procedures that were required with it being a radiator issue and what I believe that happened was the representative when to evaluate the car without water or antifreeze in which resulted in selt belt locking and antilock submission light resulting which wasn't an issue until after the repair which cost me rounded of a little under $500.00. The payment required a credit card named [redacted] ([redacted]) (card #)$300 and a little under $200 cash. I tried to drive the car home after fixing and barely reach 5 block and it over heated again which meant the repair wasn't fixed; as well resulting in a worst condition.

Product_Or_Service: 02/11/2012

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

If you believe the Pep Boys did their required job for the little less than $500.00 and meet the requirement of repair, than I would have to accept this but if not I would like to have full amount of reimbursement or $300 credited back to credit card for small amount of repair and that if you agree that it was a repair. Thank You.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office on August 7 , 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.

To further assist [redacted], we will need the Pep Boys location she visited. Once we received the requested location we will than begin our resolution process.

We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..

Regards,

Robin S[redacted]

Customer Care Specialist

Pep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

Review: I took my car in for a oil change ten miles later my engine blew up I no longer have a car my engine is completely ruined.

I took my car in for a oil change ten miles later the engine blew up and I lost my engine in my car no longer works nowDesired Settlement: to replace my engine that they ruined

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office on September 25, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.

In order to further assist [redacted], we will need [redacted] to provide us the location she visited. Once we receive the location, we will than begin our resolution process.

Customer Care Specialist

Pep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

Review: I purchased 4 new tires and alignment. The car was running well. I just changed them for regular maintenance. They told me the car CANNOT be aligned, that I needed to purchase additional parts and repairs. I agreed, and reiterated that after that additional repair, my car would run perfectly. After that once in the highway, I realized the balancing/alignment was not good. went back to the shop, They rebalanced the tires, and said there was another issue, the car cannot be aligned, that there would be additional repairs. I needed to get my car on the road. already displeased by the events, I agreed once AGAIN to some extra repairs, in order to correct the problem. The alignment was done wrong my car continued to tremble, I brought the car back, I told them to check it, correct the problem and rotate the tires. At this time AGAIN they told me my needed additional repairs. This time I told them to FORGET the alignment and balance and rotate my tires….. I left UNSATISFIED ONCE AGAIN, still feeling the trembling, I was cleaning my car couple of days after, and I noticed my tired was completely bald and ripping apart, showing all the metal treads and a bump, I CANNOT BELIEVE that they will rotate and balance an UNSAFE tire, which was damaged and could have cause a major accident, yet… your employes were trying to get me to pay for MORE repairs. I went to the store and brought in ALL THIS ISSUES… The assistant manager was rude and made me buy a new tire, and recommended me to go and get the alignment somewhere else! What kind of business you guys RUN?!?!Desired Settlement: I want my money, because all the tires are messed up, due to your lack of efficiency in detecting and fixing the problem. So my set of 4 brand new tires… have become useless!!!! I will continue my business somewhere else from now on. Not only was this car serviced at this establishment, but also two additional cars. You lost a valuable customer, I want my money back!.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office on September 15, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.

Below is all the recorded visits from [redacted], and our resolution.

On March 6, 2011, Customer paid for a 90 day alignment and Free engine pull codes $74.89

On March 6, 2011, Customer paid for a diagnostic (probably because the pull codes could not provide the problem) $103.97

January 26,2012 Customer paid for another 90 days alignment (his was out of warranty) $74.89

October 18, 2012, Customer purchased 2 tires and oil change $382.11 (should have purchased alignment to protect the tires, but he declined)

August 12, 2013 Alignment under warranty and oil change $35.96

April 11, 2014 90 day Alignment $80

September 12, 2014 1 Tire (customer did not have road hazard) $98.53

September 26 2014, 2 Tire (customer did not have road hazard) $158.54

Customer wanted to save money and therefore never purchased road hazard warranty on any of his tires and customer also wanted non LT tires which it's what is recommended for this van because they were cheaper.

We find no wrong doing on behalf of Pep Boys and we are denying this claim

Regards,

Robin S[redacted]

Customer Care Specialist

Pep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

This was the biggest joke of all for car repair, as well as handling my complaint to management. I went in for an oil change and to check my anti-lock light coming on. Ended up with a broken stem on my wheel & an estimate for complete brake job & 2 tires, $1,000+. I got a second opinion & it was my abs harness. My brakes & tires were in great shape!

I had my vehicle serviced in Ocala Florida on January 31st 2015. The store, always a pleasure to deal with. I have no problems with the location. My problem is corporate inefficiencies. My service was well over $1000. The reason I chose Pep Boys was that they offer rewards points based on services. So, I was due at least $50 in rewards credits which expire. The problem? I never received them. Trying to get a word through customer service is like climbing the Berlin Wall. No response on the #. Had to resort to tweeting their customer service. They responded with a customer complaint number and asked me to email Pep Boys Social.
I did so on 6/25 and received a response on 6/27 that my complaint was forwarded to rewards services and that they would reach out within 48 hrs. Well it's now July 14th, nothing, nada, no response. I even sent a followup to the original email response from a week ago. Nothing. Well. If this is how they value customers who regular visit their locations, I will say that is a reason I need to visit other vendors. I guess they don't realize that the $50 gets spent towards the service they do so in a way they don't lose money but gain it through repeat visits. I'm done. They lose a loyal customer over nothing. I plan on sharing my review on social media so others will see my experience before they decide to sign up for this rewards program.
UPDATE: I heard a generic response from Twitter that I would be contacted. Nothing. Just more automated empty promises to respond. Nothing at all.

Review: I took my car to Pep Boys location in [redacted]. on Fri. Feb,8. I had told them that there was a leak underneath, and that it might be a freeze plug, and also that there was a screeching noise and cracking when I turned. They called me and said that they had to order a part and it would be in on Monday the 11th, and that my car would be done by Tues. at 12pm,and it was not. They had fixed the control arm, 2 sway bar links, lower ball joint. They told me they were done with the car, and the car was still leaking and still had the cracking sound while turning. They never looked underneath where I told them the leak was. They replaced the radiator cap and the radiator adapter which cost $100.00, that was not needed. They said it was cracked which it was not and didn't show us that it was, and they charged us for something that we believe didn't need replaced. I called them and told them that it was still leaking and the manager [redacted] called me a liar, and we got into a disagreement. Then I called corporate and they didn't do anything. Got in contact with [redacted] again to set up another appointment for Sat, the 23rd, took my car back in and then they finally looked underneath where the leak was and told me that they didn't do freeze plugs and the leak was a little worse after they did the pressure test and told me that they couldn't do anything for me. They referred me to a guy in [redacted]. They charged me over $700. for the problem that they didn't even fix and I feel that they ran up my bill for something that wasn't needed. I feel that they should've told us they didn't replace freeze plugs, because I wouldn't have let them do any repairs. I had told them it was a possible freeze plug and they said they would look at it, never told me they didn't do them. I felt like I got taken advantage of.Desired Settlement: I would like to get the $100.00 that they charged me for something that wasn't needed and didn't show proof that it needed replaced.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to our office by [redacted] dated February 25, 2013, We would like to apologize to [redacted] for any inconvenience he may have experienced at our facility.

[redacted] originally came in for a

suspension problem and a coolant leak. The suspension repairs totaled $506.24.

We performed a coolant system evaluation in response to his complaint of a leak

and discovered that the radiator cap housing was faulty, resulting in

replacement cost of $96.45 for the cap adapter and replacement. [redacted]

contacted us on Tuesday February 12th regarding what he described as a poor

customer experience with our service staff. He indicated that he had not been

contacted regarding the status of his vehicle for the entire day of February

12th and was not notified that his vehicle was not finished. His concern was a

rental car that he was driving while this vehicle was being repaired.

We offered [redacted] a 10%

discount on his repair, based on what he described as bad service. [redacted]

arrived the next morning to pick up his vehicle and received his discount which

amounted to $70.05. We discussed this matter with Service Manager [redacted] and came

to discover that [redacted] was indeed kept in communication with during his

repairs and was in fact present during the afternoon of February 12, 2013 to

test drive his vehicle.

This was

observed on our CCTV system that monitors activity in our facility. Needless to

say we felt mislead by [redacted] original indication that he was treated

poorly. There was still a coolant leak present, when the vehicle left our

facility and it did end up with a diagnosis of a faulty freeze plug, which is a

service we do not perform at Pep Boys. I have spoken to [redacted] and

offered him the refund he has requested. Mr. Phillips has indicated via

telephone that he is agreeable to this. We stand firm on our diagnosis of the

vehicle and that all repairs done were necessary to ensure the vehicles

operation in a proper manner.

We

apologize as well as thank [redacted] for allowing us the opportunity to

address his concerns.

Regards,

Customer Service

Coordinator

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

[redacted] But They should had told us at the time of the service that they didn't do freeze plugs they didn't say that all they said is that we will check it out and they did say that and you guys can mail me my refund cause I'm not going to that store again

Review: Took my wife's car for 4 wheel alignment done around 9am 11/03/2013. Had to wait @service counter get helped. [redacted] the service supervisor came coated $79 and told us that it will take two hours time to get it done.Came back after two hours seems like it was done becuase the car was parked in different place. Went in and picked up a fuel additive and went to the service counter to pay and pick up my wife's car. Normally I paid everthing at the service counter. But I was told go up to the cashier to pay. Same time I asked for my alignment report. I was told by [redacted] the cashier will print one for me. Again I asked the question in regards to the print out he catergorically told cashier will print one. We walked up to the cashier and paid for my serice plus for the fuel additive and also I had one of their cash back coupons. After paying I asked the cashier for alignment report and she told me take the receipt upto the counter and service department will give one. That time I got really ticked off. He lied to me. Does he think we are stupid or it like him? Went back to the counter and he checked my receipt and asked me to sign their checkout paper and he told me I was done. Than I asked for the alignment print he told me printer is broken and for me to come tomorrow. When he told this I got really MAD!!! What does [redacted] the supervisor think? I was very mad about it. I knew He was not honest superviosr. When I was walking out another tech told let me that he will try to print out for you. They should have done that long before I came to pick up my car. My question to them and better business is why do you all allow business to function like this. I now wonder whether they really did my alignment or not? I Demand a full refund. Looking at the compliant I wonder how these idoits operate. This shows their upper mgmt attitude towards their customers. I refuse to talk to the Service Manager. This shows hos attitude twowards his customers.

Product_Or_Service: NissanDesired Settlement: DesiredSettlementID: Refund

I demand a full refund back becuase when I paid the full price they did not provide a copy of my alignment. If the printer broken why the heck to they operate it? Even it got broken the time they were doing my alignment [redacted] the supervisor should have told me when I was asking for my alignment print out. No he was not honest like his menager and the upper managment. This shows they did not do my alignment.This is call cheating customers. Are they running a honest

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent to your office by **. [redacted] on November 25, 2013. We would like to apologize to **. [redacted] for any inconvenience he may have experienced at our facility.

After the alignment was done, the printer was having issues and the print out of the alignment results could not be printed. When **. [redacted] returned, an explanation was given to him about the printer issues. The service writer attempted to explain to **. [redacted] that the printer would be repaired and we would print out the results.

**. [redacted] left upset. Attempts to contact **. [redacted] were made that day to provide him a print out when the printer started working.

The manager has attempted to contact **. [redacted] and provide him a refund of $79 for any inconvenience caused by our printer malfunction,

We ask that **. [redacted] return to our facility for his refund.

We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. BUT,

I do not plan to visit the Pepboys store to collect the refund. Please ask the business to mail me check for $79.

My mailing address is

Regards,

Business

Response:

Dear **. [redacted],

We are in receipt of the rebuttal sent to your office **. [redacted].

A check for $79.00 will be requested. We ask that you allow seven to ten days for delivery.

Regards,

Customer Service Coordinator

Review: I went to the auto repair shop store on Saturday, September 6, 2014 to take a defective battery back. The employee set it outside and asked me to go inside to tell them where it was. The gentlemen inside took it to the desk in the back of the store and asked them to check it. I was asked questions as to the car, etc. and the battery was placed on the charger. I told one man that it was leaking but he said that it still had to be charged. The machine said 37 minutes to charge; so, I went across the street to window shop and returned in about one-half hour. They told me that my battery was no good but I did not see the battery. They gave me the replacement but when I arrived at home my son said that it was not the correct battery. I spoke with Emerson H[redacted] who said he was the manager on duty. He said that I should have told them what type battery I wanted and that I should have told them that it was a Hybrid. I explained that information was given to them and that I wanted the same type of battery that I brought. I asked where the battery was and he went to look and said that he had found it. I asked if they could bring the new battery to the house because of the error. The response was no. I went back to the store in the evening and I was told that I identified the wrong battery. I would think that no identification is needed when I give you a battery. So we went to the back and they found my battery under a counter. I again asked for the store manager and they said that he was gone.Desired Settlement: I bought a [redacted] car vacuum for $ 15.00 plus tax when I returned. So, I would like a credit for it to my credit card for the aggravation and time spent correcting this grave error on the part of Pep Boys.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office on September 8, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.

We apologize for this error and would like to give the credit [redacted] is requesting. If [redacted] has not yet received that credit, we ask that she return to our facility and see Retail Manager Emerson.

We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..

Regards,

Robin S[redacted]

Customer Care Specialist

Pep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I called Pepboys on 3/22/13 to repair a knocking noise in the drivers side of the engine in our 96 Toyota Priva van when the car starts. The tech/cs rep told me to bring it in for there early bird same day repairs on 3/23/13. I brought the car in and they recommended I replace the fuel filter and belts, I did so and they charged me roughly around 400$. I ask the tech/cs rep to come out with me and my mother to start the car and hear if the issues had been resolved. I started the car and the knocking noise was still there. The tech/cs rep told me and my mother it was the engine miss firing and it was the spark plugs that needed to be replaced to repair the knocking noise. We where told a repair cost of 69.99$ before tax I ask if that would repair the problem and was assured it would. I had Pepboys replace the plugs and was charged roughly 200$ Because it apparently took longer than they thought to replace the spark plugs. Which are housed under the intake manifold. I left the Pepboys under the impression the problem was finally resolved. On my way home from a soccer match on 3/24/3 located at [redacted] I started my car and the noise was still there. I drove right to the Pepboys they where closed and left my car there for an early bird repair with a note written to repair the knocking noise. They called me back on 3/25/13 I was informed the engine was just old and was failing. I called the Pepboys back on 3/25/13 and ask to speak to the manager to see why the problem was Not resolved the first two times. After I had already payed them roughly 600$ for the two prior repairs. I demanded to speak to the managers boss and was told that she would contact me. Why would I pay 600$ on two repair jobs to have fuel filter belts and spark plugs replaced on an engine that is supposedly failing? If they would have just told me the first time I could have avoided this whole mess and used that 600 to put towards a new car or a new engine

Product_Or_Service: Auto repairDesired Settlement: DesiredSettlementID: Refund

All I would like is to have them fix the issue once and for all or refund my money. I don't think that's to much to ask

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to our office by [redacted] dated March 25, 2013, We would like to apologize to [redacted] for any inconvenience he may have experienced at our facility.

[redacted] was given a refund on the tune- up

We apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator