Pep Boys

Review: I had service performed on my vehicle in Pep Boys store on August 2 Saturday 2014 in which I requested a service of installing a fuel filter, I towed my car back home, the same day only to find a week later that the fuel filter was hanging on the ground and the long screw to hold the fuel filter in place was not installed (they have cameras where I live so this is on camera)I thought about it (Mechanic Rueben M[redacted] had mentioned to Manager that he did not fix the fuel filter) I heard him say this with my own ears but I thought they were referring to another customer but it was me they were talking about. Also when I got my car towed in there was no fuel filter on the vehicle so all they had to do is just install a new fuel filter at my request. I don't want to be charged for taking old filter out. I made several attempts at their ###-###-#### call center to ask for a refund of $127.04 so that I can have my fuel filter installed the correct way some where else. My attempts were( Aug I forgot) and here are all the case numbers given to me #[redacted] #[redacted],#[redacted], Aug.11 ,Aug. 15, Aug, 18,Aug 21, Aug 29 I feel requesting a refund will satisfy my issue and this is the way it can be resolved. Also I don't want to ever go back to Pep Boys and I would like my customer discount card to be removed out of their system I 'll go take my car some where else. The management is not to friendly the manager already stated that I was not a very good customer, I would like to relate to you I have been a very good customer for a good twelve years and have spent over $5000.00 on car repairs and never ever had a problem until this guy came around. Also I had to remove my own starter at the Pep Boys shop because I had to buy Pep Boys part. Management is very disrespectful and I don't want this to happen to no one else woman or man and especially the elderly. I can no longer take my car to Pep Boys their too expensive with their commission program I think customer safety is more important than getting paidDesired Settlement: I feel a refund will satisfy my issue and this is the way I would like for it to be resolved so that I can pay another mechanic to fix the fuel filter properly. I do not wish to talk to Pep Boys I don't want a confrontation with these guys.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office on August 8, 2014 by [redacted] . We apologize for any inconvenience [redacted] may have experienced at our facility.

[redacted] opened this complaint and was contacted several times, but the manager was not able to reach [redacted]. The Service manager wanted the opportunity to address the situation and inspect the vehicle.

We apologize for the disappointment [redacted] felt after the repairs were rendered. As a company we take huge strides, in effort to improve our customer's in store experience. While we wanted the opportunity to make this right with [redacted], we will send her the requested refund of $ 127.04. We ask that [redacted] allow 7/10 days for the check to arrive.

We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..

Regards,

Robin S[redacted]

Customer Care SpecialistPep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I went in for a break pad repair because there was squeeking and a grinding sound coming from my front left wheel. I was told that the squeeking and grinding was due to me needing a wheel bearing replaced in same location. After I told them to go ahead with the repair. I called back and told them never mind I wanted a second opinion I was told I would have to paid $230.00 in labor but the part hadnt arrived. I told them to go ahead with the repair. After driving off my splash guard was dragging and the grinding and squeeking was still there. The repair they suggested didnt repair what I wanted to repair. I was told nothing that my brake pads where good. I only needed a wheel bearing.Desired Settlement: I want my money back. I do not trust them or my car in their care.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office on October 12, 2014 by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility.

[redacted] was contacted and offered the requested refund.

We apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.

Regards,

Robin S[redacted]

Customer Care Specialist

Pep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Had brake service performed and the vehicle is in worse shape than before it was performed. A simple test drive of the vehicle could have confirmed this before I was told to pick it up. When I returned there was no urgency in trying to help me and the manager stated he could not drive it. I question the certification of the business to perform these services in that bodly harm could result from the poor workmanship. Question if they used new parts or old.Also, I purchased 500 worth of tires from the store a few months back and was told that I needed front brakes. I said ok so I saved the money for the front. Was told the back was good. upon taking it in for the work on the front I was then told I needed front and back brakes so this seems like a shake down where I had entrusted them with my product.Desired Settlement: request pep boys pay for the repair at another service center in town and I will discontinue using them for my family and business needs

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office on September 23, 2014 by [redacted] . We apologize for any inconvenience [redacted] may have experienced at our facility.

[redacted] was contacted by the Service manager and has agreed to return for a brake evaluation.

We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,

Robin S[redacted]

Customer Care Specialist

Pep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I thank them for their resolution to the issue.

Regards,

Review: I took my car to Pep boys on [redacted] on Friday I called them on Saturday afternoon because I had not heard anything from them. They lost my car and had to call me back when they did I was told it was a fuel pump and would take 2 to 3 hours and cost $526.00. I call them Sunday morning to see if I could pick up my car they said no they tried to put the wrong pump on and had to order the correct one the should have in don in a few hours. The called me back later they put the new one on but it was broken they had to get one from another store but it would be done on Sunday well they broke my fuel filter putting it back in so it would not be done on Sunday after all but defiantly by Monday. I finely got my car back Monday afternoon after one wrong fuel pump 2 broken bones and a broken fuel filter for a total of $597.56. I then go out the following Monday and my car is hemorrhaging gas I have it towed back to pep boys they fix it again try to charge me for the part leave my with no gas and they tell me they hope I can make it to a gas station because they cant give me any. I called customer service they said they will put in a claim but cant say what if anything will happen.Desired Settlement: I would like some if not all of my money back because it took them 3 days to fix broke againg and I had to pay for more gas because I lost what I had. and I lost 2 days of work waiting for it to be fixed

Review: Below letter I hand delivered to [redacted] who is the store manager. The issue is they have untrained technicians doing maintenance on the vehicle and they have advertised that ASE certified technicians do the maintenance on the vehicle. Untrained technicians resulted in my lost work day and degradation / damages to the vehicle.

To

General Manager

PEP BOYS Store

Subject: Complaint (informal letter)

Date: March 4, 2013

Sir,

On Sunday, March 3, 2013 I went to your shop, addressed above, for 2010 Audi Q5 oil change service. [redacted] provided me written estimates at 12:14 for oil change that included labor, synthetic oil and oil filter. He estimated that oil change service would take 30 to 45 minutes. I’m writing to express my dissatisfaction, frustration, aggravation, and inconvenience as a result of untrained technicians who performed the work on my vehicle.

Upon reviewing the written estimates and after my signature, the technician pulled my vehicle into the garage bay which is right in front of the access door to the customer waiting room. I witnessed the entire 3.5 hrs of activities thru the glass window. They (the technicians) lifted the vehicle to drain the engine oil. It took three technicians about 10 mins to figure out that they had to remove the access panel first. They removed one access panel and realized that they need to remove the second access panel. They didn’t know the proper tools to use to remove the panel. After they removed the panels, they were looking for the oil plug. Once they figured it out they drained the oil. While I was watching but couldn’t hear, it appeared by their hand motions that they were talking amongst the uniqueness of this vehicle. When they couldn’t figure out where the oil filter was they decided to lower the vehicle. Looking under the hood and yet unable to locate I decided to step into the bay and pointed out the oil filter and the technician acknowledged. I stepped back into the waiting area and continued to watch thru to glass window. They lifted the vehicle up again to reinstall the drain plug and panels, again with improper tools. He lowered the vehicle down and picked up the tool to remove the oil filter. Because it was another improper tool again he returned and brought a different tool. Before removing the filter he was supposed to remove the top Audi logo cover for proper clearance but he didn’t do it.

A few minutes later he returned to the customer service area and mentioned that he didn’t have the oil filter. At this point I was told by [redacted], service manager on duty, that I would have to come back on Monday to pick up the vehicle. I insisted that they needed to make calls to the other shops for a replacement filter because I needed the vehicle. After refusal to my requests I tried to call the 1-800-PEP-BOYS from my cell phone. Immediately then [redacted] mentioned that filter is available at the next PEP BOYS at [redacted]. Someone was sent to the [redacted] store to pick up the filter.

At this point I decided to call and filed complaint at the Customer Relation.

Meantime the technician showed me the air filter that needed replacement. Watching how everything was going wrong, I refused to change the air filter and requested him to put it back in the car. He spent about 45 minutes trying to figure out how to reinstall the filter. He tried to press and hammer it down with hands forcing it to stay down so he could install screws. He installed, removed, and re-installed same 8-10 screws three times. I couldn’t watch the whole thing going wrong, I stepped in the bay again to help him. I pointed out to him that he needed to turn the filter 180 degrees so the stud would fit in the notch. Not agreeing with me he still tried to force the cover down. When I heard plastic clicks as if excessive force was being applied to something and causing damage, I asked him to stop and find the instructions. For my own safety I came back into the customer waiting area I also asked [redacted] to provide him with instructions to which he answered that the technician already has instructions. Finally the technician came back in the customer service area and reviewed instructions on the computer. He told me that he needed to turn the filter 180 degrees.

The other person returned from the [redacted] and notified us that store didn’t have the oil filter. Seeing there were no options left, the old oil filter was installed in the vehicle. I left the shop at 3:30pm.

I’m expressing my frustration because I took the vehicle to PEP BOYS which is a well known corporate with the expectation that the technicians are certified to perform maintenance on imported vehicles. Although 2010 Audi Q5 is not a common vehicle but PEP BOYS accepting the vehicle implies that technicians are trained to perform the maintenance on the vehicle. Along with four other headings posted on the “Service Promise” board located in the customer waiting area reads technicians are ASE certified, I’m almost certain that the technicians who ‘touched’ my vehicle had absolutely no idea about the maintenance of this vehicle and they were not ASE certified to perform work in the engine compartment. Although it may not be practical to have ALL ASE certified technicians but this was completely unacceptable to have untrained technicians using my vehicle as an experimental asset. I felt like my $55,000 vehicle was being butchered by technicians who didn’t have proper trainings, didn’t use service manuals, tools and more importantly replacements parts in hand.

This mishap resulted in lost day of my work, important appointment, frustrations, inconvenience, and perhaps damages to the vehicle. Currently the vehicle is at home as I do not feel safe to drive it until proper maintenance and inspection is completed to prevent damages to the vehicle.

Currently I have two options:

Option one – I bring the vehicle back to the shop for oil change with replacement oil filter with the following conditions

- a certified ASE technician who can present the certificate to perform engine work on my Audi Q5 vehicle.

- All replacements parts will be Audi OEM parts i.e. oil filter, air filter, gasket, oil plug, consumables.

- Present me the oil and air filter replacement procedure including the instrument indication light off.

- Present me the tool and instruments required to complete the job.

- I will witness the work and inspect.

- All this work will be free of charge.

Option two:

- I will take the vehicle to Audi Service center and have them service the vehicle and perform the inspection. The cost will be reimbursable by PEP BOYS.

In addition to the above options, I will be seeking compensation for lost work day, appointment, and inconvenience as a result of untrained technicians, improper maintenance, tools, and unnecessary forces used on my vehicle.

Thank you for taking time to read this. Should you decide to discuss this matter, you may contact me at the number below. You prompt response is appreciated as I need to place my vehicle in service no later than noon March 5, 2013.

Regards, [redacted]Desired Settlement: Due to improper and inferior service, unreadable delay in completing service, false advertisement of ASE certification, In addition to Option 1 and 2 listed in the letter I'm seeking $2,000 compensation and requesting further investigation on the skills of technicians who are advertised as ASE technicians.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to our office by [redacted] dated March 09 , 2013, We would like to apologize to [redacted] for any inconvenience he may have experienced at our facility.

The service manager will reach out to [redacted], apologize and offer to pay for an oil change done at the Audi dealer.

We apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Thank you for the response. I need proof that the technicians who performed service on my vehicle were ASE certified. That is what is advertised by Pepboys. As per my complaint, this incident and poor workmanship has caused significant impact on my part.

Regards,

Review: On December 12 2012 I took my car ( Dodge Caravan Mini Van) into PepBoys on 8702 [redacted] to be evaluated. They quoted me a price of $2500. I told them to go ahead and do the work to fix all the oil leaks the check engine light and the belts as well as the right window motor. They fixed the window but when they gave us the van back the left one no longer worked so now we have to get it fixed as well we had to go back three more times including one where we had to call pep boys for them to tow us in because they bent the tension rod and the belt kept coming off that they broke fixing the rest of the car. One time I did not even go two miles down the road and it came off. This recent time we had to go back was because the van would not start come to find out the oil leak had leaked all over the starter from one of the leaks they had told us they had fixed. Then they told us that there were three more oil leaks plus the transmission was also leaking. I only had them to fix the stater. I did not want them to fix anything else. It was going to cost us $1500 more dollars to get the new leaks fix from what they said that should have been fix the first time around. I now I have to take the van somewhere else to get it fixed.Desired Settlement: I would like my money back so that I can put that towards repairs that should have already been fixed. I now have to take our car to a different shop and it is going to cost us more money. I just wanted them to fix the problem but they kept telling us other things were wrong and wanted us to pay more money. For the money I gave them they were supposed to fix everything and they did not.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to our office by [redacted] dated March 18 , 2013, We would like to apologize to [redacted] for any inconvenience he may have experienced at our facility.

Below is the response we received from the Service Manager at the location in question.

· Vehicle came in on 12/19/2012, 2000 Dodge Caravan,with multiple initial customer request, Coolant Evaluation (Running Hot), Battery Test, Fluid Leak Evaluation, Left Window Inoperative and Tires also, customer asked for a thorough inspection.

· Reference RO [redacted], to many repairs to list.

· Customer states in complaint that left window will not work. This issue never communicated to us during any visit or by telephone. The window was repaired during the initial visit on 12/19/2012. If there is still a problem, the warranty will cover it.

· The issue with the bent tension rod was a result of an after market belt tensioner that we ended up replacing with a dealer part at no extra cost to the [redacted].

· The vehicle returned to Pep Boys on 03/05/2013 as a no start. We replaced the starter wire eyelet at no charge to the customer; this had nothing to do with any oil leaks.

· All the recommendations approved by the customer were repaired as stated by the customer in the complaint. The valve cover gasket we repaired on 12/19/2012 is no longer leaking. Repairing the valve cover gasket changes engine pressure causing new leaks to occur. All current issues with this vehicle are new ones and were not a problem on 12/19/2012. All the services approved by the customer on 12/19/2012 were rechecked on the last visit on 03/05/2013 and are no longer causing any problems.

· Conclusion: We repaired all services the customer approved on 12/19/2012 and have double checked and found they are no longer an issue with this vehicle. As an Automotive retailer we have provided [redacted] exceptional service in repairing other issues at no charge, that were not the fault of previous repairs. However, we can not keep doing this, but would be glad to offer a discount to fix the new issues, to keep [redacted] as a customer.

We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Review: I had to purchase 2 tires because a road hazard, I did have a road hazard warranty, both tires were on the passenger side. upon replacing the tires the auto tech put both new tires on the same side of the car which angered me. So I had two new tires on the passenger side and two old tires on the drivers side.

After complaining this was corrected. I was charged 25.98 to balance the two new tires as well as 26.56 for a new road hazard warranty. This seems like a double dip to me. How can you place new tires on a car w/o balancing them. Then 5.00 to mount the tires. Next I was charged 79.99 for alignment when the advertisement sign pointed towards the interstate indicated 69.99 alignment sale. On top of all this I ask the technician to place a paper mat in my car so they won't put oil over it like the last visit I even ask the manger to make sure they place a paper over my mats not to ruin them he said they would, well after the work was completed I took the oil damaged mat to the manager and reiterated what I had ask him earlier. He Cleaned the Mats!

This visit was a total nightmare. Had I been a male I am sure this scenario who had never happened.Desired Settlement: I think I should be refunded the full alignment and the overcharge of 25.98 to balance my TWO tires. I was initially told they had the same tires on my car in stock. When the car was completed they had the same name brand but two different tires. This was very upsetting . .

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office by [redacted] may 31,, 2013. We would like to apologize to [redacted] any inconvenience she may have experienced at our Pep Boys facility.

In order to further assist [redacted] we will need her to provide us with the location of the Pep Boys she visited. Upon receipt of the requested information, we will begin the resolution process.

Regards,

Customer Service Coordinator

Review: I had my vehicle serviced in February of 2013 I told them I wasn't sure what was wrong but I knew the vehicle had a problem they told me they found a oil leak and the radiator had a crack in it so they allegedly fixed the problems but the services was obviously not done properly because I'm still having the same problems along with the other damages that were done in the process. I've contacted the store several times in reference to the problem I even decided to go to another location to see if there was anything they could do to assist me but to no avail. I also have contacted the corporate office to see if they could help me with this matter but I've spoke with several representatives there who would open up a case that would get closed by the store without my knowledge or any resolution to the problem. They told me the area directors would be contacting me and I haven't herd anything from them either. When I contact either store or the corporate office it seems as if no one cares and nothing will get done, and I don't understand why it matters which location I take to one store said they can't fix what another store damaged and why is that when their all the same company and as long as I have a receipt and it's under warranty they shouldn't deny me services especially when they are at fault . At this point I'm afraid to even let them repair or service my vehicle because it's obvious they're not sure what they're doing can't fix the problem and they don't care about their customers not to mention their SATISFACTION GUARANTEED policy. I just want my vehicle fixed and to be reimbursed.Desired Settlement: I want my vehicle fixed but not sure of them fixing it since they couldn't fix it to begin with, I want them to pay for my key to be replaced from the dealer not Pep Boys and to be reimbursed.

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent to our office by **. [redacted] dated July 18, 2013, We would like to apologize to **. [redacted] for any inconvenience she may have experienced at our facility.

**. [redacted] came in to have work performed on her oil pan and radiator. The work was done and we had thought the problem had been resolved until she called regarding same issue.

**. [redacted] was trying to reach an Area Director, but the transition of the New Area Director had not been in place at that time. Once he was advised of this complaint he called **. [redacted] and offered to refund her the Out of pocket cost as well as have her bring her vehicle back in, we will evaluate and fix the problem correctly.

**. [redacted] is scheduled to come in this week, we will resolve and hopefully earn the customer's trust back.

We again apologize as well as thank **. [redacted] for allowing us the opportunity to address her concerns.

Regards,

Customer Service Coordinator

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I do not agree with their actions. A area director from one store finally contacted me in reference to trying to resolve the issue and offered to give me a discount on repairing my vehicle after their improper services. I feel they have to come up with a better resolution or some kind of mutual agreement because I feel their the ones at fault I took my vehicle to Pep Boys in hopes of having it repaired now I have more problems than one not to mention the mental anguish.

Regards,

Business

Response:

Dear [redacted],

**. [redacted] was contacted by the Area Director today, **. [redacted] advised that our resolution is fine with her.

We again aplogize a well as thank **. [redacted] for allowig us the opportunity to adress her concerns.

Regards,

Customer Service Coodinator.

Review: My fiance brought my car for installing snow tires--this is Tire Rack's recommended installer. After waiting for more than 5 hours (they also found another issue with the car), he finally got my car back. Then 2 days later, we realized that normal tires were not in the trunk. We called the business, and were told that they had thrown away normal tires (which had less than 12K on it). First they said he agreed that they'd throw away tires. When my fiance confirmed that was not the case, they insisted that if we did not tell them to keep the tires they automatically throw them away, it's policy. We contacted the HQ several times, but they closed the case a couple of times because the store manager had reported the case solved. No reply, no remedies have been offered.Desired Settlement: Replace the set of normal tires, or pay for 85% of the new set of normal tires.

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent to your office by **. [redacted] on July 9. 2013,

We apologize for the time it took to finish the repair. The reason for the long wait was because we open up at 8am **. [redacted] arrived at 2:10pm and we were well into our day and had a couple cars ahead of them.

**. [redacted] and his fiance was contacted several times. The manager explained the policy as it pertains to the tire disposal. The store was never told to put the old tires in the trunk, so they followed policy on disposal.

**. [redacted] was offered a discount 10% OFF on another set of tires. We apologize and it is unfortunate that the customer did not request the old tires back.

Regards,

Customer Service Coordinator

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I am not rejecting their policy about tire disposal, but their mistake in throwing away tires without asking me. I purchased snow tires which had been delivered to the business, and the summer tires on my car had been purchased by myself. Both sets of tires are my assets, thus throwing away my assets without asking me is not allowed.

1) This was for snow tire installation--is it the business's policy to always throw away summer/snow tires if a customer does not specifically instruct them that he/she would keep snow/summer tires? Again, I believe the business is referring to a policy of a different stage.

Review: On September 21, I went to your [redacted] store to have four like-new tires installed on a set of new rims I purchased. The salesman told me it would cost by 80 dollars. After 15 minutes, the salesman told me there was an issue with the bead on one of the tires and he recommended I replace all four tires. I was hesitant because the tires that were on the truck were like new but he told me that Pep Boys was having a buy 3 get one free sale on Difinity Dakota tires. I agreed to buy the tires and he provided me the paperwork to claim my rebate. I submitted my paperwork three weeks ago and today I received a postcard that the tires I bought did not qualify. I've tried to contact Pep Boys in [redacted] TX but they do not respond.Desired Settlement: I would like Pep Boys to honor the rebate of buy three tires get one free that they offered to me to get me.

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent top your office **. [redacted] on October 28, 2013. We would like to apologize to **. [redacted] for inconvenience he may have experienced with our rebate process.

We contacted **. [redacted] and requested he send his receipts to us, so we can process his rebate.

We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Review: On Feb9, 2013 I drove my vehicle to the Pep Boys to have it looked at because I heard a whining sound which I thought was a belt, a belt that Pep Boys had recently replaced. The check engine light was not on or the check oil light. The manager told me it was the alternator. I agreed for them to fix the alternator, later I was called and told that during the process of taking off the alternator that they "broke" a bracket system or something and that the van could not be fixed unless that part was replaced. It took them about three months to find that part and fix the Van. Because it took so long they said they would only charge me for the alternator, so that's all they put on the paperwork was that they fixed the alternator, but I don't know what they did to the van it that time span. When I picked the van up from Pep Boys, both the check engine light and the check oil light were on. I told the manager who at that time was a guy named [redacted], but he wasn't the manager when I first brought the van in to the shop. After a day of driving the van, it overheated, the air condition was blowing hot air, so I brought the van back to pep boys. The manager [redacted] said he would look at it and give me a call when it was done. I came and picked up the van after about two weeks, and after one day of driving the same problems, along with the check engine light and oil light being on. After another two weeks or so of [redacted] saying he was waiting for this part and that part, he called and I came to get the van. Same conditions existed. I called him and told him I was leaving to go out of the country but the van still wasn't fixed. He said bring the van back in as soon as I got back. I brought the van back to Pep boys and after about two more weeks I came back to pick up the van from pep boys, when I arrived the mechanic in the back saw me and came out and said hey **. [redacted] I want to show you something, when he was test driving the vehicle the day before the rpm were higher than the mph, and he taped it on his phone and showed me and said that the was a problem!!! [redacted] comes around the corner and says that he test drove the vehicle after that and did not see anything so the van was good to good. I picked up the van the check engine light and oil light still on which [redacted] stated were caused by a short in the sensor or fuse? I drove the van for a hour and the rpm were shooting way above the mph I called [redacted] on his cell phone and told him and he said to pull over and let the van cool down and then bring it back to pep boys, which I did. I received a call from [redacted] stating that something was wrong with the transmission, and he was going to order some part and get back with me. In a week or two after not hearing from [redacted] I stopped by Pep Boys and their was a new manager in charge who said he knew nothing about my van but he would find out and give me a call. When he finally called about three days later he said that they had filed a claim on my vehicle. I have never seen the claim, they never talked to me to get my side of how the events transpired. I call the store and asked for the claim number and when I called the 1 800 number I was told that my claim was denied. A claim of which I knew nothing about or didn't file. After talking to the person in the claims office, she seemed sympathetic to my situation and asked to me call a guy named [redacted]? I called and left a message for him for several days and he never returned a single phone call, I finally did get to speak with him and his only statement was that a claim was filed and it was denied, and Pep Boys was not responsible for my vehicle. THIS IS AFTER MY VEHICLE HAS BEEN IN PEP BOYS POSSESION SINCE FEBRUARY 9, well over 160 days. I had asked them to change the oil, last time I went to look at the van the dip stick would not even come out so that I could check the oil.Desired Settlement: I would like my Van repairs paid for and now since they have been so unprofessional and arrogant and rude. I should be compemsated for the loss of use of my vehicle for the time it has been at Pep Boys.

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent top your office **. [redacted] on November 17, 2013. We would like to apologize to **. [redacted] for any inconvenience he may have experienced at our facility.

**. [redacted] brought his vehicle due to a noise, we found that the bracket for the alternator was broke. The service manager located a broken from the junk yard, and because it took so long to get the part **. [redacted] was not charged.

**. [redacted] also returned due to the A/C not working and he said that it was working before we replaced his alternator, **. [redacted] was not charged for that service.

**. [redacted] than called the service manager and stated his transmission was slipping, brought his vehicle in and we checked it. At that point we declined liability. We did not do repairs on the transmission, or work near the transmission. We opened a claim and the claim was denied.

We find no wrong doing on behalf of Pep Boys, no refunds or repairs are due.

We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

The response by the Pep Boys representative is not an accurate account of what transpired during my encounter with pep boys. The only thing that was established was that pep boys broke the alternator bracket and then took three months to find a one from a junkyard or some place, The engine or oil light was not on when I drove my van into Pep Boys, but they were when I had to have my van towed away from the pep boys shop. I never called them and told them my transmission was not working. When I came to pick my van up the mechanic informed me that there was a problem and when I brought this to the attention of the manager he denied it. However the mechanic had taped it on his phone and showed him, but he still denied it. I don't want to repeat my complaint just let me say that my van was driven into pep boys and was towed out. Any report written by the third manager who I dealt with does not resemble any of my experience with pep Boys. I did not ask pep boys to file a claim I only asked them to give me van back repaired. My van was in the custody of pep boys for 9 months and the only repair paperwork they ever gave was for the alternator, they would say oh we fixed this we fixed that but never did they produce a maintenance record!! I don't know what they did only what they said they did. I never asked them to file a claim. I came and asked they status of my van and was told by the third manager that they had filed a claim. They filed a claim with their own story and denied the claim with their own story, and now they offer up another fictitious account to support their denial of both claims.

Review: Below are facts about recent service by Pep Boys to my [redacted] truck:

4/26 Brought [redacted] truck to Pep Boys for diagnostic evaluation for engine light and most importantly, issues with the truck going from drive to neutral by itself. Also had a wobbly driver side tire.

4/26 Agreed to have work done to truck, less a few non-immediately imperative fixes.

5/2 Picked up assumed fixed truck from Pep Boys .

5/8 Brought truck back because it was still shifting from drive to neutral.

5/8 Received call after checkout that the “speed sensor was non-existent” and someone was supposed to call me and let me know that part had not been replaced. I was not supposed to have been charged for the part nor labor.

My feedback:

1. I originally brought the truck to Pep Boys because of my serious concern with it shifting from drive to neutral inadvertently. I knew about the bearing issue in the front driver side tire and had someone lined up to fix it. The bad spark plug and wires issue was unknown prior to the diagnostic. I only agreed to have Pep Boys do all of the most important work suggested, while it was there, because the sensor replacements were not something I could have had fixed myself. I was charged for a sensor and labor that was never installed. This was not only dishonest, but my teenage daughter who drives the truck could have been killed or seriously injured.

2. I was charged $392 for removing and replacing spark plugs – which is insanely expensive and seems unfair.

3. I was under the impression that the $89.99 diagnostic fees were applied to other work if the work was related to the finds in the diagnostic, and they were not.

4. I was charged for JB weld and a shop fee, totaling $42. What was this for?

In short, I paid over $1,000 to have work done on my truck with $133 being refunded because the most important part and work was not installed nor done. I now have to take time out of my busy work days to find another shop to take the truck to in order to fix the sensor. I will have to pay another diagnostic fee. Obviously the truck cannot be driven until it is fixed.Desired Settlement: I want a refund. I can not count on anything I paid for having been done correctly and I have to repay now for yet another diagnostic and have been out of a vehicle until I can save up enough money to have the work I paid for done.

Business

Response:

Dear [redacted],We are in receipt of the letter sent to your office by [redacted] on June 20, 2014. We would like to apologize for any inconvenience [redacted] may have experienced at our facility, and to your office for the delay in our response.[redacted] was given a full refund.We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I was NOT given a full refund. I was given a partial refund only for the sensor and labor I was charged for that wasn't done. I had to take the truck to another shop and have another diagnostic and more work done to make the truck right. I was without the truck for 2 weeks and had to pay another $300. AGAIN - the fact that I was charged by PEP for work not done that put my family at risk is unacceptable - even more unacceptable is I was never told the work wasn't done until my daughter drove the truck on the highway and it flipped from drive to neutral at a high speed. I think it's only fair that I get the diagnostic fee back as well - if you want to claim I got a full refund - then I'll take that gladly - send the check!

Regards,

Review: I took my car into this location this morning to have a diagnostic done on my check engine light. They took 1.5 hours, then told me I needed to replace the emissions canister. The cost of the part, plus labor, was going to total $328.00. I started driving home, and noticed the engine revving at a high level. I took the car to another mechanic for an estimate as well. They hooked it up and told me all I needed was to replace the Purge Control Valve. It took one hour and the total was $200 less than what Pep Boys had quoted me. I think it's completely unethical to charge me for repairs that weren't even needed. I was also told that when Pep Boys had the car, they cracked a hose and were going to charge me for it. They also unhooked a part in order to check something, they neglected to plug it back in, which set off another code and caused the engine to rev so high. I travel a great deal for my job, and don't appreciate this company causing more issues with the car.Desired Settlement: I would like to have the cost of the diagnostic returned since it was completely false and padded. I feel like they need to be more honest and not try to take advantage of people, least of all females. I had to take more time out of my day to have it serviced correctly.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office by [redacted] on July 7, 2014, We would like to apologize to [redacted] for inconvenience she may have experienced at our Pep Boys facility.[redacted] was contacted and offered a refund for the diagnostic.We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.

Regards,

Robin S[redacted]

Customer Care Specialist

Pep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

Fax: ###-###-####

Review: My car is under extended warranty, warranty is not being honored. Part was replaced, did not fix issue. My car is still at the store, undrivable.

My friend took my car to the service center. I have an extended warranty on the vehicle and the power steering system did not work. She took the car in, per the warranty companies suggestion. My friend asked for the car to be repaired, she is not a professional, she does not know what part or parts failed, she is a consumer, who brought a car in with an extended warranty to have a problem solved, by what we had at that point, considered a professional shop. She was told several different variants of what would happen. The power steering pump was ordered, was defective, and re-ordered. After the power steering pump was replaced, it was determined the rack-and-pinion was faulty as well, both parts are covered under the warranty. She was told that an ASE certified mechanic would be able to repair the vehicle by today, July 4th. The car was originally dropped off at 8am on July 2nd. I spoke to Stephen W[redacted] on July 3rd by phone, and was told that the warranty company would need to authorize any further repairs. I was under the impression that the car would be ready today. I went by in person and spoke to Matthew J[redacted]. Mr. J[redacted] denied knowing anything as my car is sitting in the parking lot and not being repaired,...as my friend and myself was led to believe. Mr. J[redacted] demonstrated extremely poor customer service by asking me to leave when I would not just accept his answers about the procedure. Mr. J[redacted] actually called to the technicians in the bay, and requested for them to come escort me out physically. I never threatened, yelled, cursed or otherwise intimidated Mr. J[redacted]. His unwillingness to work with me to find out what we can do to solve the problem, has only strengthened my conviction to never do business with pep boys again. I dont like being asked to leave and having Mr. J[redacted] threaten me with law enforcement if I refuse to leave, as I had done nothing illegal, or immoral. While I was not completely accepting of Mr. J[redacted]s responses, I was far from threatening or disorderly, I was simply not going to take his answers as the absolute truth when he was unwilling to help me, and asked me to leave when he would not or could not answer even the most elementary of questions pertaining to the car and the repairs. The interesting thing is, Mr. J[redacted] stated his cousin would be coming...his cousin being a law enforcement officer. I must equate his actions to a child throwing a tantrum, and calling in for his big brother when he cant have what he wants. I spoke to Eric Z[redacted] as well, Mr. Z[redacted] was quite the contrary to Mr. J[redacted]. Mr. Z[redacted] looked up the part, something that Mr. J[redacted] refused to do, and told me the part was 3-5 business days away, in the Indiana store. I am completely and absolutely disgusted at the way I was treated in your store today. The lack of leadership is evident, the customer experience is the least of management's concerns. I have an extended warranty, I was told I needed to pay for the parts and labor before I could have my car towed to another, in my opinion, competent shop. Why am I being charged almost $250 for a power steering pump replacement that did not rectify the problem? I have an extended warranty with a $100 deductible...the parts, labor and diagnostic are covered by the warranty. I'm flabbergasted at the inability to diagnose this vehicle with 48 hours at their disposal. Now my vehicle is being held hostage by Mr. J[redacted] and pep boys while I debate this issue. My friend, has two children...and no car....and the part is almost a week away, and I cant move it until I pay for a repair that is covered under a warranty. I must admit, I am going to follow what recourse I have available. Social media can be a powerful thing in this world where everyone is plugged in. I will go to speak to Mr. W[redacted] tomorrow, JulyDesired Settlement: I would like for pep boys to repair the issues on the car, and we should be not be asked to pay the $100 deductible that the warranty company is asking me for, because the car is being withheld unreasonably by demanding we pay the total bill. My car is not being used, and I'm being given excuses that equate to me not having the car while the part is still 3-5 days away. I cant have it towed to a shop who can repair it more quickly while this is ongoing.

Business

Response:

Dear [redacted]

We are in receipt of the complaint sent to your office by [redacted] on July 7, 2014, We would like to apologize to [redacted] for inconvenience he may have experienced at our Pep Boys facility.The manager did contact [redacted] personally and the entire situation was a result of mis communications. The car was brought to us originally for a power steering pump replacement on the request of the customer "without" diagnostics. Once the pump was replaced at the customers request, it did not solve the problem. At that point we conducted our own diagnostics and found the rack and pinion was malfunctioning. The part was order over night and replaced the next day. After the test drive, we found the installed rack was defect and another was ordered. All parts have been replaced and the vehicle is now in working order. Due to the holiday (warranty group closed), weekend (warranty group closed) and the overnight shipping of parts, the work could not be completed immediately. The amount of time actually spent on repairs were accurate. [redacted] was only charged a small fee outside the warranty groups payment.

We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns. Regards,

Robin S[redacted]

Customer Care Specialist

Pep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

Fax: ###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The car was dropped off on Wednesday July, 2nd at around 8:30am, and was not available till the next Wednesday evening. I reject the explanation that it was "miscommunication", it was and still remains bad customer service. I was given multiple different answers to the same question while the care was in the shop. I asked the Assistant Manager why the care was in the parking lot when we were told it would be ready (July 4th). The Assistant Manager said he "was not there" and that he didn't know the story of the car. I proceeded to ask him why the car was not being repaired, he became hostile and contentious. The assistant manager of the service department embarrassed me unnecessarily in front of his co-workers, and fellow customers. This company's response has been very disappointing. I will NEVER visit another Pep Boys again for any reason. I wanted to tow my car to another shop because of the excuses and poor customer service, and I was told I could not take the car until I paid for the repairs..repairs that are covered under warranty (which is found online...and in the car's glove box). My car was being held and caused myself and other parties undue stress because of the week long endeavor it took to have a part replaced. I feel as though Pep Boys had almost 48 hours when the car was dropped off to contact the warranty company (Wednesday July 2nd @8:30am until the close of business on Thursday July 3rd). The service department did a terrible job of time management, and of keeping us informed. I feel like I was mistreated as a customer, and I was blatantly lied to by several people about the car. I also reject the idea that the car was not "diagnosed". The person dropped the car off and said "my power steering is out" I'm very surprised that Pep Boys would replace a part that they didn't check first themselves. I am curious if they even test drove the vehicle, or if they just pulled it in and began changing parts?? I wonder how much more blame game they are willing to play? Everything that was done is covered under the warranty, why would a consumer take a car to a car shop with a warranty, and not leave it in the hands of the "professionals"? Where is the logic in that? I bought an extended warranty to cover repairs and parts, not to take a shot in the dark, instruct the shop what parts to replace WITHOUT their input/advice, and then be without a vehicle for a week..all while still paying for the warranty..I would like Pep Boys to accept their negligence and stop putting the blame on other people, the holidays, the weekend, etc...the warranty company is online...and they were open that Saturday I believe..but they were also available all day Wednesday July 2nd, and also all day Thursday July 3rd...I take it was just convenient that nobody from Pep Boys called in those 48 hours and received the needed information, they certainly were not busy repairing my car obviously.

Review: Originally took the car in for inspection. During the inspection the car failed emissions for a LOW coolant temperature and an evap leak. The evap leak was fixed and a waiver was issued. Picked the car up, drove about 3 miles before steam was seen from under the hood. Found radiator cap was sitting loosely on the radiator. Installed the cap properly and tried to drive again but vehicle overheated in less than 1/4 mile. Had it towed back in to be told by the mechanic who had worked on it that he might have taken it off, he didn't remember. Or he may have knocked it loose while leaned over it. But according to him it was good now after he test drove it. Got car home and didn't drive for a few days. First time it was driven it ran rough and would not start after our first stop. Got the car started but ran very rough on the drive home. Later the same day tried to start it again and now it was blowing white smoke out of the tailpipe.Called pep boys again and was told to have it towed back into the shop. The next morning I receive a call from the store telling me that the head gasket is blown. I ask to speak to the manager who not available at the time but to call back later. Call that night and speak with the assistant manager who tells me they don't think it's their fault and he'll pass it along to their district manager for further review. After waiting 4 days I finally hear from the store manager. He tells me that there was no evidence according to their video that the cap was taken off in the shop and that there is no evidence of any coolant residue anywhere under the hood or on the car. Which is absolutely false because it was there when I found the cap to be sitting there loose. So I feel that something is trying to be covered up so that this store does not have to take responsibility for their actions.Desired Settlement: Pep boys needs to replace whatever parts of the engine are damaged by this.

Business

Response:

Dear [redacted]

We are in receipt of the complaint sent to your office by [redacted] on July 17, 2014, We would like to apologize to [redacted] for inconvenience he may have experienced at our Pep Boys facility.In order to further assist [redacted], we will need the Pep Boys location he visited. Once we receive this information , we can than begin our resolution process.

Regards,

Robin S[redacted]

Customer Care Specialist

Pep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

Fax: ###-###-####

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I arrived at Pep Boys at 7PM and requested an oil change. I was notified that they were running a full schedule, but that they would have time to service my vehicle before the closing time of 9PM. I elected to wait, aware that it would be 9PM before I would be leaving. At approximately 8:50PM my car was brought into the garage. A few moments after, the service writer came inside and explained that there was no oil in my vehicle, that the cylinder head was hemorrhaging oil that was splashing against the firewall of the engine compartment, and that my last independent service center may have used the wrong oil resulting in the damage. Pep Boys declined to service my vehicle, and advised me to purchase oil to fill the vehicle and do so independently. I followed their suggestion and left the store.

The following day, I brought my vehicle to a different service center to verify the claim made by the service writer at Pep Boys. It was determined that their was no major oil leak, no oil on the firewall (nor any evidence that there had been), and the vehicle was now overfilled with oil as a result of adding 4 quarts (per manufacturers specification) on top of the oil that was in the reservoir - despite the fact that Pep Boys had told me the reservoir was "bone dry."

Every single piece of information given to me by the service writer at Pep Boys was categorically false. I was lead to purchase 6 quarts of oil - 4 quarts to put in the vehicle, and 2 quarts to refill as oil "continued to leak off" - at the recommendation of the service writer, which was altogether unnecessary. I suspect that the mechanics did not want to continue working past 9PM despite assurances that they would have time to service my vehicle, and did not want to send me away without some sort of "story" after asking me to wait 2 hours. I am extremely dissatisfied with the unprofessional and dishonest service (or lack thereof) that I received.Desired Settlement: Given that I made purchases at Pep Boys based on the suggestion of the store's employees, based on a completely fabricated scenario, I would request that Pep Boys refund my cost of purchase.

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office on September 23, 2014 by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility.

[redacted] was refunded the requested amount.

We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,

Robin S[redacted]

Customer Care Specialist

Pep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

Review: my vehicle was brought to pep boys for repairs however after the fact they were more issues complications with a vehicleDesired Settlement: I'm looking for a refund on what I purchase I'm also looking to be put back to full my vehicle need to be taken look at after it needs pep boys I'm concerned that to be more issues with the vehicle after they have my vehicle for so long

Business

Response:

Dear [redacted],

We are in receipt of the complaint sent to your office on September 25, 2014 by [redacted] . We apologize for any inconvenience [redacted] may have experienced at our facility.

[redacted] came to our facility and requested valve cover gaskets replaced because they were leaking oil into the spark plugs. We performed the work and then ran the vehicle because it would not run before. The vehicle needed a timing belt and head work.

We did not charge for the service we did nor did we charge her for the deductible on the timing belt replacement. [redacted] wants the warranty company to refund her money.

We rendered the repairs at no charge and nothing further is owed to [redacted].

We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,

Robin S[redacted]

Customer Care Specialist

Pep Boys

3111 West Allegheny Avenue

Philadelphia, Pa 19132

Review: I had went to Pep boys on July 23, 2014 for my normal car service and I also needed to purchase two brand new tires as well. Everything went as planned at first. I had got my oil change and my air filter changed out but when it came to my tires, the man at the front desk said they do not have the tires at the store or anywhere and they had to be special ordered and the man said they would call me within 3-5 business days when they get here. Since the man told me within 3-5 business days, I waited for the call and I did not receive nothing. After that week of no call, I physically went to Pep Boys and asked them where are my tires and when are they coming. The man said the same thing again saying, they don't have them and they are checking to see what happen and they would call me this week. Since this is a business, I thought they would be professional and actually find out what happen and call me and give me information for my tires since I paid 263.90 for them but I guess not. After another week waiting for a call, I got no call again. So after two unsuccessful times going to Pep Boys and seeing what is happening, I called and they said the same thing again. I was getting the run around for four months and nothing. I have received no tires and I have received no calls and its been five months. From July to November I received nothing. No tires and no calls. Since I really needed tires badly, I had to purchase tires from NTB and they had my tires and installed them in that same day. That's why I want my refund back since I didn't get my tires from Pep Boys.Desired Settlement: I just want my refund of 263.90 back.

Business

Response:

Dear [redacted],We are in receipt of the complaint sent to your office on October 29 , 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.[redacted] was given a refund of $263.90We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132Phone: ###-###-####Fax: ###-###-####

Pep boys forgot to put oil back in my car during an oil change and didn't change the filers and the store employees were very rude and uncompromising

Review: I had a terrible experience when I went to Pep Boys [redacted] to get my oil changed and my car inspected. I signed up for the appointment online and I was prompted to call them to verify the appointment. I called and was told that I was all set. Then when I went in there, they had none of my correct information. They took my keys and said there was one person ahead of me. I waited about 20 min and then informed them that I was leaving and asked if they would call when my car was done. They said yes and verified my phone number, which was wrong, I gave them the correct number and left. I called 1hr and 45 min later to ask them if my car was done and the man that answered the phone said that he called me and left a message. I told him that I did not get any message or phone call and he proceeded to swear that he called me. When I asked him what # he called it was the WRONG number, even after I verified it. At this point I was irritated but at least I was going to get my car back. When I got to the shop, my car was still up in the garage and it was obvious that nothing had been done before I called. I paid for the service and was told they were just finishing up...... why would they have "called" me and left a message if the car was not done. Finally I asked them if they had done anything to my car before I called and they fessed up that no they didn't do anything and someone had put in the computer that my car was done when it wasn't. Then when I looked down at my work order sheet none of the information was correct, my name was wrong, my address wasn't even in the [redacted] area. So on top of the service people being incapable and not caring, all of my information was wrong in the computer. The service people were pleasant, however, I do not feel as though I get a thorough inspection or oil change and tire rotation because they were rushing through it trying to get it done before I got there. I am extremely disappointed with the service and I do not suggest anyone go there if you expect anything more than terrible.Desired Settlement: I do no believe that I was given adequate service, nor do I think that the work done on my car was thorough and I would like to be reimbursed because of the terrible service. I have gone to pep boys before and not had this problem, however this is making me reconsider going back.

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint sent top your office **. [redacted] on October 22, 2013. We would like to apologize to **. [redacted] for any inconvenience she may have experienced at our facility.

**. [redacted] returned to our facility, we rechecked her vehicle for the services rendered prior and assured **. [redacted] everything was done, we also gave **. [redacted] a refund $45.00. The Area Director has addressed **. [redacted]'s concerns with all the associates at this location, so this type of service is not repeated.

We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns.

Regards,

Customer Service Coordinator

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,