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Perfect World Entertainment

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Reviews Perfect World Entertainment

Perfect World Entertainment Reviews (412)

Initial Business Response /* (1000, 5, 2015/11/04) */
Hello,
Thank you for the opportunity to respond to your issue. Your account was temporarily suspended from Neverwinter on Xbox One for purchasing Astral Diamonds from a third-party site. Buying any currency, items, or services from...

third-party sites is against our Terms of Service. The suspension will last for three (3) days after which point you should be able to log in and continue playing. Please be sure to review our Terms of Service at http://www.arcgames.com/en/about/terms to avoid any additional violations. Keep in mind that future violations may result in additional disciplinary action up to, and including a permanent ban from Neverwinter.
Using the services from these third-party sites puts your account security at risk so we strongly encourage you to avoid visiting them. Additionally, please note that the Astral Diamonds sold by these sites are acquired by compromising another player's account and, in some cases, fraudulently using another player's credit card.
Please note that the support team has not communicated that any items will be removed from characters at any point in your support ticket. Additionally suspensions of this nature are not done automatically and are reviewed by support staff prior to taking place.
We reviewed your account and can confirm that VIP status was purchased in September using Zen that was bought from the Xbox Marketplace and it appears that you received all of the benefits of VIP for the 30-day duration. An additional 30 days of VIP time was purchased at the beginning of October, however, the Zen that was used was obtained from the Astral Diamond Exchange. Unfortunately we are not able to provide a refund as you have requested and apologize for any inconvenience this may cause.
Thank you for your understanding in this matter.
Perfect World Support

Hello,Thank you for your follow-up message. We have performed a final review. Unfortunately, the suspension will remain indefinitely. Please review the Terms of Service link below if you have further inquiries on the User Conduct, Official Service and Disciplinary Action.http://www.arcgames.com/en/about/termsWe thank you for your understanding.Perfect World Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/03/29) */ Hello, Thank you for the opportunity to respond to your issue. Unfortunately, we were not able to identify the account you are referring to. Additionally, we could not find any support ticket about this issue based on the contact email address...

provided in this case. Please submit a ticket by visiting https://support.arcgames.com/ and include as many details as possible so we can review this further at. Keep in mind that if you are playing Neverwinter on the Xbox One we ask that you link your Xbox Gamertag to your Arc account by following the instructions at: [redacted] Perfect World Support Initial Consumer Rebuttal /* (3000, 7, 2016/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Here you are, please. Ticket reference numbers are XXXXXX-XXXXXX and XXXXXX-XXXXXX. Contacting support didn't help, mr. [redacted] incompetent and can't understand that it's the server issue. Final Business Response /* (4000, 9, 2016/03/31) */ Hello, Thank you for your follow-up message. We can confirm that you have submitted several support tickets about the connectivity issue. This includes the TicketIDs: XXXXXX-XXXXXX and XXXXXX-XXXXXX. Please be aware that these reports are reviewed by the Tech Support Team and, for escalated concerns, the information will be forwarded to Management. We recommend that you visit the official game news page and forum for upcoming changes and fixes. You can also use the forum to discuss any gameplay bugs, specifically with the Demogorgon Dungeon. http://www.[redacted]/index http://www.[redacted]/nwru Perfect World Support Final Consumer Response /* (4200, 11, 2016/04/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) How much time do you need to fix the stability issues and the bug? I can wait few weeks.

Initial Business Response /* (1000, 5, 2015/10/22) */
Hello,
Thank you for the opportunity to respond to your issue. Please understand that decisions regarding the forums, including infractions, privilege restrictions, and bans, are under the purview of the Community team, not Customer Support....

We have asked the Community Manager for Star Trek Online to review the ban and we have been informed that due to a statement regarding modifying the game using third-party software the ban will remain. Please understand that this ban only applies to the forums and you should still be able to log in and play the game. Additionally, keep in mind that modding the game using third-party software is against our Terms of Service (http://www.arcgames.com/en/about/terms).
We take all reported violations seriously. This includes player harassment and potential employee misconduct, and we will investigate what you have reported to the best of our ability. Please note that due to privacy concerns we cannot discuss what our investigation entails or any action that may be taken.
If you witness violations to our Terms of Service while playing the game we encourage you to submit a ticket. Please include as much information as possible when making the report and we will investigate as thoroughly as possible. Again, we won't be able to discuss the investigation or any resulting actions.
Thank you for your understanding and for playing STO!
Perfect World Support
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an extremely legalistic interpretation of policy and I believe that if you look beyond stated policy, you will find that I made a harmless comment which in no way directly referred to any third policy software.
The problem you have in the community and in moderation comes with abusive behavior which conforms (narrowly) to the letter of the law and which involves the selective enforcement of rules to promote ulterior agendas. Legalism is not what I look for when dealing with a business and it does not change that the moderator in question posted private correspondence from a customer on her Twitter account as a point of shaming them. What is being offered here is a justification for a ruling which has nothing to do with the reason being supplied. The community moderator publicly specified on Twitter that the private communication -- in which I expressed frustration with tolerance for abuse in the user community -- as being the reason she would not reconsider my ban. The alleged TOS violation and severity of its enforcement are being used against me due to umbrage the moderator took at a private complaint and request for assistance. My trust has been violated by this employee's handling of the entire affair.
It should not be difficult now that the name of my account has been looked up to confirm that I have spent a not inconsiderable sum on this company's products, probably more than the vast majority of their customers and if that comes with a certain sense of entitlement, I apologize but think that sense of entitlement is warranted; I am a major paying customer being subjected to a free product level of service and, frankly, the money I spent was a huge chunk of my personal income, so I am especially invested in seeing this matter resolved diplomatically so that I can view that money spent as something other than a colossal waste. If I can't get an independent review on this matter, I can't in good faith look past the breach of customer trust that has occurred. This product is a community-based social product. Lack of forum access represents a second class level of service and inability to participate fully in the products and services this company offers, including promotions and contests.
Even a casual review shows disproportionate and highly biased enforcement of policies with no chance for independent review, which is troublesome given the favoritism shown towards known abusers. As long as my forum account remains suspended and this community representative remains assigned to the game, this matter has NOT been resolved to my satisfaction.
As a middle ground from my previous request, I would be satisfied if one of the following two conditions are met:
1) The community representative in question is examined for the preferential treatment she shows towards some abusive customers in social media. A reprimand is issued and the community representative is reassigned away from this particular community, which she has become ingrained in the personal politics of and which, I reiterate, she displayed unprofessional attitudes toward by airing private customer correspondences as a point of ridicule. (I recognize this is unlikely.)
AND/OR
2) My posting access is restored with an appropriate warning. I agree to review the TOS and refrain from engaging in controversial and possible EULA violating discussions. I receive assurances that private correspondences will not be made public and I receive contact information for an alternative company contact to address future concerns to.
Fulfilling either or both of these requests represents a considerable step down from the proposed remedies in my initial complaint and I offer these two proposals in the spirit of cooperation and as someone who has been an exceptionally loyal and engaged customer in the past. The second option is more likely although I could tolerate the decision to revoke my forum access standing if the first option is exercised, the breach in customer trust is addressed, and I had a new community representative who was not engaged in the community's politics to seek a review with.
I realize I am being a bit verbose and forceful with my complaint but I remain shocked and frustrated with what I see as a moral breech of customer service, shoddy decision making, and legalism being used to support agendas which show favoritism towards disruptive customers over highly engaged, paying customers. I am sorry to say that remain disappointed and do not find the response satisfactory given the level of unprofessional behavior exhibited. I can't justify financially supporting a company or product that can't manage one of the two remedies I have outlined and feel that, based on advice I have received, what I propose is not only more than fair but probably a bit kind, however forcefully worded my complaint may seem.
Final Business Response /* (4000, 9, 2015/11/11) */
Hello,
Thank you for your follow-up message. We understand that you may disagree with the forum ban and this issue was escalated to a manager on the Community team for a final review. It was their determination that the forum ban will remain on the account and we again apologize for any inconvenience this may cause. This ban only applies to the forums and should not affect your ability to log into the game.
We will investigate the employee misconduct that you reported, however, we cannot discuss the investigation or its outcome due to privacy concerns.
Thank you for your understanding in this matter.
Perfect World Support

Initial Business Response /* (1000, 6, 2015/08/04) */
Hello,
Thank you for the opportunity to respond to your issue. We have reviewed the account and can confirm that the ban has been lifted at this time per your support ticket. Please keep in mind that this is a one-time goodwill gesture and...

any future violation of our Terms of Service (http://www.arcgames.com/en/about/terms) can result in further action on the account, up to and including permanent account closure.
Perfect World Support
Initial Consumer Rebuttal /* (3000, 8, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said I got banished for using a VPN (its like a firewall which hides the true IP and improve my internet connection) - nothing related to game weakness or any exploit.
I'm wondering too where was said in your ToS (Terms of Service agreement) that it's forbidden.
I know thousand of players who use that and nobody knows anyone who was banned because that.
I'm really thankful about being unbanned but I feel injured because the Neverwinter servers are really bad for Brazilians and lag a lot.
We are not able to play without a VPN or Proxy - IT lags a lot for us due Neverwinter server limitations and problems.
I'm not saying I'll use it again but you must understand that I wont be able to play without it.
You're the first MMORPG which would forbid something like that. It's far from being illegal anyhwere.
So you can forbid me but doing that you're making me impossible to play this game and continue donating like I ever did.
Why nobody ever got banished because that?
am I an exception? Is it a new rule?
Things arent clearly.

Final Business Response /* (4000, 11, 2015/08/07) */
Hello,
Thank you for your follow-up message. We apologize for any connection issues that you may experience when playing our games. Our engineering and network teams are constantly working to improve the servers to make sure that as many players as possible have a smooth gameplay experience.
Please note that due to privacy concerns we cannot discuss any action that may have been taken on other accounts. If you have further questions feel free to update your support ticket.
Perfect World Support
Final Consumer Response /* (2000, 14, 2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had a generic answer but I wont keep my position.
It's ok. We can close the case.

Initial Business Response /* (1000, 5, 2015/09/21) */
Hello,
Thank you for the opportunity to respond to your issue. We can confirm that you submitted a support ticket about this issue on September 8 and we responded to it less than 24 hours later. Please check your inbox for your reply and get...

back to us with the information requested. If you cannot find it in your email inbox we suggest that you check and spam or junk mail folder you have.
Thanks for your patience.
Perfect World Support
Initial Consumer Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I clearly did send Perfect world entertainment a verification email with every information that was needed!! Hey from what I know and my guess is what you know is that I am not the original owner of this account!!
One of my really good friend of my who gave the account to me!! I know account sharing is banable and it'snot allowed to do so!! I can Show proof of the latest IP that's been registerd on the account for months now!
[redacted] That's my IP from [redacted]!
I can show you recent purchases from my skrill account and verify myslef from there!!
Skrill is!! Fully name: [redacted] Chinoros [redacted])My personal number is: XXXX-XXXX-XXXX!
I got a Australian IP registered not so long ago on arc!!
I hope this help you guys out a b! I don't care what you do to the account.. but pls!! Either bann in permanently or take it from him.
Cause it really hurts to see someone else playing on my account/ my friends account!
Anything else you guys need email again!! IF you really need his verification I can try and get a hold of him wich will take quiet a while!
that was my exact response to that email I got from them!!
Final Business Response /* (4000, 9, 2015/09/29) */
Hello,
Thank you for your follow-up message. After thoroughly reviewing the account we found evidence that you allowed another user access to the account and that person then took control of it. Additionally, you previously stated that the original owner of the account shared it with you. Because of these Terms of Service violations we have made the determination that the account will be permanently banned.
We appreciate your understanding in this matter.
Perfect World Support
Final Consumer Response /* (2000, 11, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I thank you so much for that!! I know I broke the conditions and ofc I understand!!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Brandon Brophy

Hello,Thank you for the opportunity to respond to your issue.Unfortunately, for balancing purposes, we no longer offer any compensation for War Avatar Cards or a specific set of cards. But you can re-acquire additional cards via the Boutique Shop chance packs or various PWI promotions. Typically,...

these promotions will offer War Avatar Cards through commonplace activities such as spending ZEN or logging into the game. More promo information can be found in the link below.http://www.arcgames.com/en/games/pwi/newsPerfect World Support

Complaint: 11891805I am rejecting this response because:
   As I have already stated multiple times. The add was MISLEADING. I claimed all the lower tiers because it was set up in a way that would make one believe that is what they had to do. We are talking about an item that costs $** right now. $**. Take a look at my account and see how much money I have spent in support of this game and then tell me how smart of a move it is to maintain this hard-line stance and lose out on all future revenue from me. Over a $** item. And to top it off this all came about by a deceptive and misleading claim system that may very well have been designed like that to fool people into spending more money to get the reward for tier 5. If we could claim any tier at any time, why even have a tier system? Why not simply list the available bonus' and the amount of CP required to obtain them? Perfect World designed a flawed and confusing claiming system and after they have their money, they refuse to accept that it is possible customer could be confused about it and make the situation right. Also saying its impossible to refund my money and remover the items I purchased from my account really seems like a blatant lie. I find it difficult to believe that is impossible. If they refuse to make this situation right and simple give me the advertised ship for spending $[redacted] then  this is pointless and I would like to know how to escalate this complaint to the next level. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello,Thank you for the opportunity to respond to your issue. We see that you have an active support ticket open with us and a reply was sent to you on JUNE 23 regarding your Perfect World suspension.Thank you for your understanding.Perfect World Support

Hello,Thank you for the opportunity to respond to your issue. We see that you have an active support ticket open with us and a reply was sent to you on [redacted] regarding the Neverwinter suspension.Thank you for your understanding.Perfect World Support

Initial Business Response /* (1000, 5, 2015/10/02) */
Hello,
Thank you for the opportunity to respond to your issue. We have performed a final review of the account and found that yours exhibited behavior that would indicate a bot, or botting program, was being used to automate gameplay. Our...

Terms of Service (http://www.arcgames.com/en/about/terms), which you agreed to when creating an Arc account, expressly prohibits the use of programs which automate the actions of our games (i.e., botting). Section 23.1 states:
You agree not to use any hardware or software ... including but not limited to the use of 'bots' and/or any other method by which the Service may be played automatically without human input.
Additionally, it appears that the account was shared with multiple users which is also a violation of our Terms of Service. Finally, just prior to the ban, we noted activity on the account from a region that we have prohibited logins from. We are obligated to block regions which have their own localization of certain games and some regions are also blocked for administrative reasons.
We have determined that the ban on the account will remain and we apologize for any inconvenience this may cause. Thank you for your understanding.
Perfect World Support
Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to the response I received from Perfect World, the first response in October, Perfect World Said everythign was fine, and they would give me my account back once I reset my password. When I tried to reset the password, they gave me some [redacted] reason and let the account remain locked.
I filed another ticket again, in November, and I got the same response. When I tried to recover my account a few weeks ago, the account was still under possession by Perfect World. For whole year, the account was under their control, and when I try to get it back from them, they made up the [redacted] reason that the account was used for botting?
If it was ever used for botting, then it was used by Perfect World Employee because during the entire period, I had no access to this account. Please show us the proof on your claim, otherwise we know you are make things up.
I am a international consultant, so I travel around the world a lot. Does that mean a US citizen cannot play Neverwinter when he is out of the country? If that`s the reason, please tell us before we spend money on this crappy game.
I am insulted by your response. And I will continue this fight and depose your shady practice to everyone.
Final Business Response /* (4000, 9, 2015/10/07) */
Hello,
Thank you for your follow-up message. A final review of the account and all evidence which led to the ban has been performed and we have determined that the account will remain closed. Again, we apologize for any inconvenience this may cause and thank you for your understanding in this matter.
Perfect World Support

Hello,Thank you for the opportunity to respond to your issue. It appears that your subscription was active. However, we have ended your subscription effective today. Please do not worry. We assure that you will no longer be billed. We apologize for the inconvenience.Perfect World Support

Complaint: [redacted]I am rejecting this response because it's not just account termination we are talking about, you are also deleting all of my characters, ships, and special in-game items that I have acquired.  It took over 200 hours' worth of time to acquire some of these items.  Other special in-game items were only available to me because I purchased a physical copy of your collector's edition game.  Other special in-game items were acquired because I played at specific times when they were available.  And you want to delete it all.
Why can't we terminate the existing account and create a completely new account with a new username / email and new password that is completely unrelated to the previous account and transfer the characters, ships, and other items to the new account?  
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/11) */
Hello,
Thank you for the opportunity to respond to your issue. We are sorry to hear about the issues you have encountered when playing PWI and we are more than happy to review and address them with you. Unfortunately we do not have any record...

of support tickets getting filed under the email address you listed in the contact details of this report. Please let us know the email address you used when submitting the tickets, or a ticket number, so we can investigate further.
Rest assured that we take reports of in-game harassment and other violations of our Terms of Service very seriously and we will conduct a thorough investigation once we have located your tickets.
We look forward to hearing back from you.
Perfect World Support
Initial Consumer Rebuttal /* (3000, 12, 2015/11/30) */
sorry for the late reply. my email was locked for a while. just regained access to it.
the accounts that have submitted tickets for these are as follows.
[redacted]@gmail.com
[redacted]@gmail.com
also the accounts of Tide-swell toons named
[redacted]
survivor
I do not have their account names however I do know for a fact they ticketed his guy a ton.
this case is way far from being resolved.
I at this point want some compensation for the bad costumer service. and the lack of GM support of this game. WHEN ppl are complaining about sexual harassment it is YOUR job to deal with this situation. not throw the situation under the rug and tell us to *stop ticketing or we will be banned*.
I have tried posting to the arc forums for support on this as well. You guys immediately deleted the post. it even had a Screenshot of him saying the following quote.
"drive to Lebanon Oregon, drag your bodies out, never get caught."
MY MOTHER LIVES IN LEBANON. we have not given this info out to ANYONE in game at all. he has been tracing IP packets and figuring out our locations.
as stated before. I just want 4200 gold credited to account [redacted] Tide-swell server.
this guy *for now**last 3 months* has left us alone. he probably quit because we didn't pay him any attention and no faction will let the guy in because of what he has done.
again sorry for late reply. my email is back up and running now.
as for the gold purchase. its on [redacted]@gmail.com
that account on XseymourX also needs his illusion crystal still.
thanks
Final Business Response /* (4000, 20, 2015/12/16) */
Hello,
Thank you for your follow-up message. We apologize for any frustration that may have been caused, however, we will not be able to grant the gold that you have requested. If you see any further potential violations to our Terms of Service we recommend that you continue to submit a support ticket via our website (http://support.arcgames.com/) with as much information as possible. Please keep in mind that due to privacy concerns we cannot discuss the details or results of our investigations, but rest assured that we take these reports seriously.
Thank you for your understanding in this matter.
Perfect World Support
Final Consumer Response /* (4200, 22, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
yet again it looks as though they have an automated response as its a carbon copy of the last one. I just want some compensation for the situation I have been through. If not gold than I want $10000.00USD instead its one or the other. they can decide. but this is ridiculous that I have to go through this much bull [redacted] in order to feel safe on an online game. I have to switch servers to where I have to rebuild 3 years of work most of witch was cashable items. if not the 10k cash or gold than allow me server transfers for all of my accounts. I only have 20 of them.
I want my work on dawnglory because tideswell still have maz running around and I know he is because my mother seen him last night.
if compensation is not met than I already have a lawyer who says this is worthy of 25mill $ usd. but my claim has to be denied once again so here I am.

Complaint: [redacted]I am rejecting this response because:  The issue was not resolved.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/17) */
Hello,
Thank you for the opportunity to respond to your issue. After an audit of accounts it was found that yours exhibited behavior that would indicate a bot, or botting program, was being used to automate gameplay. Our Terms of Service...

(http://www.arcgames.com/en/about/terms), which you agreed to when creating an Arc account, expressly prohibits the use of programs which automate the actions of our games (i.e., botting). Section 23.1 states:
You agree not to use any hardware or software ... including but not limited to the use of 'bots' and/or any other method by which the Service may be played automatically without human input.
At this time the ban has been lifted, however, please be aware that future violations can lead to further action on the account, up to and including permanent account closure. Thank you for your understanding.
Perfect World Support
Initial Consumer Rebuttal /* (2000, 7, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response, because my ban has been lifted. However, I want to emphasize that I have never used a bot or botting program to automate gameplay.
Thank you very much to Revdex.com for helping me and thank you to Perfect World Support for lifting the ban.

Initial Business Response /* (1000, 5, 2015/05/28) */
Hello,
Thank you for the opportunity to respond to your issue. We apologize for any frustration caused when communicating with our support team. We are always looking for ways to improve our level of service and will thoroughly review what...

happened and provide feedback to the agents involved as well as our whole team.
After reviewing the account we can confirm that a refund was processed for your most recent Zen transaction. Please note that depending on your bank it can take some time for the funds to post back to your credit card. In looking at your recent purchase history we also found an attempted transaction which was declined by the payment provider and we believe that this is the second charge you referenced in your message. If you are unsure of the status for both we recommend speaking with your bank or the credit card company for more information.
We can confirm that a Bug Report for the C-Store issue you encountered was successfully submitted and it will be reviewed by our QA team. Please be aware that you will not receive a personalized response from them. Unfortunately we will not be able to grant you any Zen so you can try to reproduce the issue to obtain screenshots. The information you have provided to us should be enough to get the QA team pointed in the right direction and they will investigate it further.
Thanks for playing STO!
Perfect World Support
Initial Consumer Rebuttal /* (3000, 7, 2015/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, no actual customer service of any type was provided. I want to get the items I was willing to pay for that they sold and due to their faulty software I can not get. They will not tell me when or if they solve the problem and their desired solution is for me to purchase more of their digital currency and try again and if still having the issue to get a refund. I find it unacceptable to tie up my credit line in pending charges and refunds to test their broken software when they could easily work with me, the customer, controlling the balance of a digital currency 100% within their instantaneous control. If they can not provide me with notification of the problem being fixed they need to provide the means to test it without making my real money unavailable for nothing. It is also within the realm of possibilities that Perfect World Entertainment in the likely event I continue to have this problem to manually unlock the items on my account and manually debit the zen. This would again require Perfect World Entertainment to work with me in solving their problems and not against me.
Final Business Response /* (4000, 10, 2015/06/02) */
Hello,
Thank you for your follow-up message. Again, we would like to apologize for any frustration you have encountered when communicating with us. That being said, we would like to politely disagree with your assertion that we have worked against you. We processed a refund for the initial amount of Zen that you used when attempting the C-Store transaction and directed you to submit a Bug Report for the issue you encountered. Due to the complicated nature of some game bugs we cannot estimate when a fix will be implemented. We absolutely understand your hesitation to purchase additional Zen to re-attempt the purchase, however, we will not be able to credit Zen to your account for the purpose of testing, nor will we simply unlock the item for use on the account and remove the Zen. As we stated before, with the information you provided to us our internal development and QA teams should have a good starting point to investigate the issue.
Thank you for your understanding and for playing STO!
Perfect World Support
Final Consumer Response /* (4200, 12, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is absolutely no proposed or actual resolution. The company refuses to provide an estimated time until fixed, understandable, they also refuse to manually handle the transaction, notify me when it is resolved and I can actually make a purchase and be provided with what I purchase without tying up credit for extended periods of time. The only thing they did do is refund the original purchase which had me still out the actual money for a week. Twice the actual amount due to a billing error on the first transaction. The company offered no type of consolation for the complete hassle trying to resolve problems with them has been. Working in retail many years I can tell you that you always try and find a way to take the customers money and provide them with the product they are after and if there is a problem with the standard way of doing things you try and find an alternate. Perfect World has a way of making this transaction happen but would require active participation on their part, due to their product not working as intended, and refuses to do that. They have offered nothing to a customer with a lifetime subscription and has provided additional money to them over the years. Providing no remedy at all, not even a courtesy notice when the problem is fixed or some token of anything from the company shows it has no interest in customer service or interest in customer loyalty. A solution of "Sorry try again later and if it is still broken you can try and get in touch with us for hours and we will process a refund but still tie up the money for a week," is no solution at all, it's a slap in the face. I do not understand how this level of customer service warrants an A+ rating from the Revdex.com.

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