Performance Merchant Alliance

Performance Merchant Alliance put me with a new merchant service with out cancelling the old service wich is one they started me on a year prior I switched to Performance Merchant Alliance july I leased a VX In Aug I wanted to upgrade to a new POS system At that time I found out I was in a 3yr contract At that time I was not willing to buy out my contract so I agreed to stay with Performance Merchant Alliance and be ungraded to there clover system The sales person was very uniformed about the clover but assured me that it would do what I needed a POS system to doI was told what the additional cost to lease the system would be and agreed to a new contract I was told over and over again that what I had agreed to in terms of the credit card processing would stay the same I ws told the colver came with a scanner It did not I paid extra for that I was not told that the clover did not process EBT sales If I was told that in the beginning I would have not

Signed a contract and was told I had a time in which to completely cancel with no obligationTried to cancel they told me no and wouldIt resolve The Sales representative misrepresented cost and servicesFalsified information on signed contract Service Charges Not Specified upon signing for the contract with this merchantOn June 23rd Michael S [redacted] came into my place of business for a haircutTalking to him I asked him what he did for a living and stated he worked for a merchant company.I received more information because at the time I was using squareHe explained to me that He could save me money monthly compared to SquareHe than, explained it would be $a month with additional taxes and feesThis was for months starting on July 20th,He was on the phone with his General Manager talking about fees and waiving themWe Agreed on the above statedHe than left with no additional paperwork or copy of contract given to meSalesman stated I would receive t

Performance Merchant Alliance made promises and never came through Performance Merchant Alliance first contacted me in October of in regards to merchant services, five systems, and a kitchen printerThe first salesperson to reach me was Carrie J***, who was new to the company and had little knowledge of anythingThat is when Courtney P [redacted] came into the picture and took overHe assured us that his proposal was better than the two other competitorsHe gave me a price of $1,per month for the leasing and the processing of credit cards, which was close to half of what I was paying with my current processorThe total savings over four years were supposed to be $48,With this price, he was going to match the services of my other companyHe said he would install the new system and our menu along with itHe was going to train our staff and pay off the remaining $to my previous leasing companyFrom what Courtney was saying, he made it seem as if his compan

I have not been happy with all the fees this credit card processing company has been charging and would like to move to a different supplier I understand the fee for the early termination fee, and am willing and aware it is to be paid PMA (Performance Merchant Alliance) is also requiring a liquidation damages fee for the remainder of my contract This I am told is not usual They are also charging me a $a month inactive fee if I do not process a credit card through them Eventually I found this on my contract in small fuzzy print underneath my signature No one ever told me or pointed this fee out to me I also signed up for the lease of credit card processor unit which is costing considerably more than a purchased device would cost No one offered that I could purchase this on my ownI should have been cautious with this company when their address was no where to be found on the contract, on their website, or any other communication I would like to determine if t

Processing Fees charged even though processor was unable to integrate with POS as promised and service was unused On 2/25/2016, I signed an agreement with Performance Merchant Alliance representative Randi B [redacted] for credit card processing services and Lease Finance Group for the card reading equipmentPart of that agreement was that it would all be integrated with my existing Point of Sale (POS) software I received the equipment and set it up with their guidanceOn 3/8/16, we ran a $charge to be sure the equipment worked, but they were unable to get it to work with my POS softwareAfter a few calls, I was told I needed a different processorThey sent the new equipment and a call tag for the initial equipment, which I returnedAccording to FedEx tracking, the equipment was delivered back to them on 4/11/Unfortunately, after many more calls and talking to numerous representatives, they were unable to get the new equipment integrated with the POS software, and I s

Forget Contract and overcharge Ahmad,the sales rep from this company came into my store and said they could save me hundreds each month in processing credit cardsHe told me that they charge only 1% for processing and $for CC machine lease,reason why they charge only 1% is because they making money from machine lease.When I asked him about interchange fees,he told me that there is no such fees but he will confirm.He called VP of company, Matt P [redacted] and Matt told me same thing that there is no such a charge,my only charge will be 1% plus transaction fees of $per transaction and monthly charge of $10.00.If I'm not satisfied with service I can cancel processing any time,but I have to pay $fee for canceling CC machine leasing contract.Contract states that there is lease term of years,but sales rep with permission of Matt P [redacted] change that to one time fee of $and he signed it,I also initial that page.I got machine in next few days and after weeks I received co

I want to cancel my contract with PMA because I was charged way more than what I was promised while signing the contract I signed the contract with Performance Merchant Alliance on 01/18/but I started using the service on 03/08/I was promised that there was not going to be any processing and interchange fees and only 1% on credit cards and only $per month for debit by Keith S***( sales Rep) and Matthew E [redacted] (ExecSales Manager)I had texted Keith to sent me my copy of the contract which I never receivedFinally, I recently got a copy of the contract from the third party( [redacted] ) and it looks different than the contract that I had originally signedThey have added a lot of figures which was never there when I signed the contract and I have a witness who knows every detail of what I was promised by PMAthen I finally realized why they were not sending me the copy of my contract.I had made clear before signing the contract that I didn't want any side t

Getting charge for something I was told was included Wagner D [redacted] and His boss, both told me that I would not get charged the clover Register bundle fee of per month per deviceFrom them telling me they could decided to have clover charge me this or they could included it I was going to be charged a credit car processing fee of $ Which is actually the amount getting Debit from my accountNow I find out that the fee is actually is a equipment less and not processing feeWhich in termination of account I still Have to pay

the sales rep from this company came into my store and said they could save me hundreds each month processing credit cards, he contacted his supervisor and got everything authorized and then I decided to go with this company, I was charged for a credit card machine the next day and I didnt even have the machineafter the first month I called them a told I was charged more than usual and they said I was overcharged and would refund but would take days or so to refund but to give them one more month and would be straighten out, no such luckthey say they will call you back IN HRS well it has been 30daysit cost me more to process with this company than it did with the company I was withI have spoke to jennica in the office, matt p [redacted] vp of sales, etcno satisfactionI have a signed paper with the amount I should save Of course the salesrep is no longer with the company, I have sent hours on the phone with this company Product_Or_Service: credit card proce

I cancelled this agreement the day after signing via phone call and email but the sale representative processed it anyway and I am being charged Sent: Friday, September 16, 3:PM To: [redacted] Subject: Cancel the Account Established Yesterday Hey [redacted] I need to cancel the contract from yesterday In speaking with my current merchant & POS vendors I will pay more for the second location if I change Sorry for the inconvenience Please confirm cancellation since I do not have a copy I am not sure if I need to cancel my phone or if this email will do Please let me know either way The email above was sent to the two individuals the day after signing a contract for an account I have tried on numerous occasions via phone, negative review on their site, and numerous emailsThis month I received statements where I have been charged for not using the merchant account $through [redacted] and two charges for the equ

Balled on by [redacted] of [redacted] concerning installing a credit card/debit machine told them Performance Merchant Alliance would provide machine for 49.00/ month & for every c/c swipe cents would be deducted from the $49/monthly charge Also told then anytime in first months they could cancel if it wasn't working for them at no cost and return machine Told them he would return when machine was delivered to install & show them how to useMr [redacted] established a bogus email acct as we have no computer Machine arrived but no one from [redacted] or Performance Merchant has come to install machine or explain/ show how to operate machineSomeone from [redacted] & a [redacted] restaurant came out but did not show them how to useThey contacted a friend that showed them & made a $purchase Monthly back statement was received w/ ach transactions on 12/2/$pro rated lease on equipment $lease on equipment $processing fee.Mrs [redacted] phones [redacted] & was as

the sales rep from this company came into my store and said they could save me hundreds each month processing credit cards, he contacted his supervisor and got everything authorized and then I decided to go with this company, I was charged for a credit card machine the next day and I didnt even have the machineafter the first month I called them a told I was charged more than usual and they said I was overcharged and would refund but would take days or so to refund but to give them one more month and would be straighten out, no such luckthey say they will call you back IN HRS well it has been 30daysit cost me more to process with this company than it did with the company I was withI have spoke to jennica in the office, matt p*** vp of sales, etcno satisfactionI have a signed paper with the amount I should save Of course the salesrep is no longer with the company, I have sent hours on the phone with this company
Product_Or_Service: credit card proce

purchase pos systems for restaurant but was never installed or set up & made many attempts to call sales person & company no one ever called back
about months ago signed up with MrCharles H*** from Dallas office of Performance Merchant Alliance for our restaurant computers after we signed up we never could get back in touch with him we called so many times to his office & cell phone & also corporate office in portland oregon but no one ever replied to help us our business is small family owned & we need help to resolve we tried everything for more than months to get this resolved but no one ever responded to us or called back the finance company is calling needing to be paid for a system that was never installed we already got another system & had installed & need to return this

The salesman lied to me concerning the costs and the time I had to change my mind on this contractThe customer service number he gave me is invalid He told me I had days to change my mind Two days later he mailed me the contract I called to cancel and was told that I had to do this within hours Now I am stuck in a contract for equipment and a service I refuse to use The equipment I returned.Be sure and read the contract including the small print After I looked at the contract there is no mention of time to cancel anywhere and the equipment contract is "noncancellable" The lease company is charging me more than their contract states
Product_Or_Service: merchant service

see Attached documentClick here to Get the File - use the Password: 28C328F9https://bluecomplaints.Revdex.com.org/attachment/?c=11671601Click here to Get the File - use the Password: 9C2E3BBDhttps://bluecomplaints.Revdex.com.org/attachment/?c=

I want to cancel my contract with PMA because I was charged way more than what I was promised while signing the contract
I signed the contract with Performance Merchant Alliance on 01/18/but I started using the service on 03/08/I was promised that there was not going to be any processing and interchange fees and only 1% on credit cards and only $per month for debit by Keith S***( sales Rep) and Matthew E*** (ExecSales Manager)I had texted Keith to sent me my copy of the contract which I never receivedFinally, I recently got a copy of the contract from the third party(***) and it looks different than the contract that I had originally signedThey have added a lot of figures which was never there when I signed the contract and I have a witness who knows every detail of what I was promised by PMAthen I finally realized why they were not sending me the copy of my contract.I had made clear before signing the contract that I didn't want any side t

Unwarranted sales contact
The company Performance Merchants Alliance called our shop on 8/17/asking if we were interested in their merchant servicesWe told them no twice before they told us they were sending an agent to us and hung up before we could replySure enough, an agent did show up today on 8/18/She apologized and explained this has happened to her a lot latelyBut then she continued to try and sell their services to us and so did her boss when she called him to let him know the situationIt wasted over an hour of our time

Forget Contract and overcharge
Ahmad,the sales rep from this company came into my store and said they could save me hundreds each month in processing credit cardsHe told me that they charge only 1% for processing and $for CC machine lease,reason why they charge only 1% is because they making money from machine lease.When I asked him about interchange fees,he told me that there is no such fees but he will confirm.He called VP of company, Matt P*** and Matt told me same thing that there is no such a charge,my only charge will be 1% plus transaction fees of $per transaction and monthly charge of $10.00.If I'm not satisfied with service I can cancel processing any time,but I have to pay $fee for canceling CC machine leasing contract.Contract states that there is lease term of years,but sales rep with permission of Matt P*** change that to one time fee of $and he signed it,I also initial that page.I got machine in next few days and after weeks I received co

I was lied to, manipulated,and have never had a worse customer experience in my life
I received a call from Performance Merchant Alliance who is a direct reseller of First Data GlobalLeasing and a sales rep came in and we started processing paymentsAt the time of the sale I was promised 1% credit 0% debit and that couldn't have been any farther from the truthApparently we were placed into a lease that we did not no about with First Data and our pricing is averaging well over 4% every month and with the lease calculated in it we are over 5%Additionally we were promised that they would take care of our cancellation fee of $and for over a year now I have been calling to receive the money and repeatedly I am told it will be here in a few weeks but it has yet to be depositedTo say this has been a bad experience would be an extreme understatement to say the leastHonestly I feel like I was lied to and manipulatedAfter calling first data to try to cancel I was told I signed u

I am a years old and have been running my greek diner for over yearsComing from the old country I was always unable to keep up with technology and to understand it fullyWhich I have accepted that its not something I can learn coming to America in my late 20sI have been talking to a few fellow restaurant owners few weeks and thehe of t discussion of credit card terminalsRecently I signed a year lease for a credit card terminal at $a month (total $11,after years) which the salesman told me it was a requirement in order to process credit cardsOnce my fellow restaurant acquaintances learned of this they all mentioned that they bought there own terminals around 200-dollars and it was theres to useBut I have to pay $12,in years?! I had my son do some research and these lease agreements are very hard to get out ofAlso I was lied by the salesman over $12,Is this a scam or are people really aloud to do this?
Product_Or_Service: credit card termi