Performance Merchant Alliance

Thier salesman willie R*** signed my contract and said we provide free clover pos but actually he made me sign non cancleable lease with LFG
thier salesman Willie misguided me about thier rates and freeclover POS< he didnt give signed docs after I called him then he email me after week or so then I realised that I signed the lease agreementI call him to cancel it but neither he nor his company responsethe equipment was deliverd without scanners as said in the agreement.I called LFG they said it is non cancelable contract for months they charging me $every month even I had returned the equipmentI am very frustrated, They lied about the processing rates and everything else

Forged my contract then over charged me No response to any repeated tries to contact and resolve these issues
Company forged my contract and overcharged me!
When I signed up I didn't get my daily transactions deposited into my account for weeks! After a ton of complaints, they said that they made a mistake and entered my bank account incorrectly into the system On the third week, they confirmed that it's been fixed, however things got worseI had to deal for another week with the inability to offer my customer the ability to charge on credit cards due to another mistake that had something to do with the initial one This caused tremendous damage to my customer base given that I'm starting a new business and 80% of the customers ran away and never came back when informed of this deficiency After multiple complaints to Joleen (customer service manager), she promised to send an alternative machine for temporary use with overnight deliverynothing was received!
My c

Performance Merchant Alliance made promises and never came through
Performance Merchant Alliance first contacted me in October of in regards to merchant services, five systems, and a kitchen printerThe first salesperson to reach me was Carrie J***, who was new to the company and had little knowledge of anythingThat is when Courtney P*** came into the picture and took overHe assured us that his proposal was better than the two other competitorsHe gave me a price of $1,per month for the leasing and the processing of credit cards, which was close to half of what I was paying with my current processorThe total savings over four years were supposed to be $48,With this price, he was going to match the services of my other companyHe said he would install the new system and our menu along with itHe was going to train our staff and pay off the remaining $to my previous leasing companyFrom what Courtney was saying, he made it seem as if his compan

Getting charge for something I was told was included
Wagner D*** and His boss, both told me that I would not get charged the clover Register bundle fee of per month per deviceFrom them telling me they could decided to have clover charge me this or they could included it
I was going to be charged a credit car processing fee of $ Which is actually the amount getting Debit from my accountNow I find out that the fee is actually is a equipment less and not processing feeWhich in termination of account I still Have to pay

Performance Merchant Alliance used unethical sales tactics and did not give full disclosure of contractI have not received refund or return call
On 2/10/Performance Merchant Alliance salesperson stopped in to offer better less expensive merchant servicesSales person guaranteed lower rates, better service, and less monthly expenses after going through our previous statements from prior merchant service companyHe also stated that since we will only use our machine times per year that we would only have monthly charges those months and he called it a seasonal holdI signed a form that was on an ipod that was too small to readHe gave me an explanation of what it saidWe then had a phone call with his boss which is what they seem to use as their contractWhen they mentioned a non cancellable equipment lease I questioned it and was confirmed that it was non binding per salesperson and no need to worry about it
Shortly after receiving my first statement for March there

Signed a contract and was told I had a time in which to completely cancel with no obligationTried to cancel they told me no and wouldIt resolve
The Sales representative misrepresented cost and servicesFalsified information on signed contract
Service Charges Not Specified upon signing for the contract with this merchantOn June 23rd Michael S*** came into my place of business for a haircutTalking to him I asked him what he did for a living and stated he worked for a merchant company.I received more information because at the time I was using squareHe explained to me that He could save me money monthly compared to SquareHe than, explained it would be $a month with additional taxes and feesThis was for months starting on July 20th,He was on the phone with his General Manager talking about fees and waiving themWe Agreed on the above statedHe than left with no additional paperwork or copy of contract given to meSalesman stated I would receive t

Very deceptive marketing After I was into the contact it was clear that the proposal given by salesperson was completely using inaccurate numbersMy processing cost increased substantially with Performance Merchant Alliance I was coerced into signing a year NON cancel-able lease on equipment I didn't need that I am not using but still paying for even after coming to my senses and switching to another processor DO NOT sign any contract with this company

Company mislead the integrity and business practices of their company
We received a call saying there would be a representative in our area would we like to save money on our credit card processing Sure, we made an appointment The salesman went over all the details and we agreed their service "sounded" good We signed up and it began We were told we needed a chip reader to be in compliance They sent us a machine, no chip reader The time and date were incorrect so our processing was never done on time and no one at the company would tell me how to change the machine Someone was suppose to call me back, they never did They sent us a new machine, it didn't work properly, wireless and would not work Deposits were always late either because the machine was not programmed correctly or it was above an acceptable amount Boy that would have been nice to know We are a small business and cash flow is a high priority We were told that debit cards did have a fee so where did

I cancelled this agreement the day after signing via phone call and email but the sale representative processed it anyway and I am being charged
Sent: Friday, September 16, 3:PM
To: ***
Subject: Cancel the Account Established Yesterday
Hey ***
I need to cancel the contract from yesterday In speaking with my current merchant & POS vendors I will pay more for the second location if I change
Sorry for the inconvenience Please confirm cancellation since I do not have a copy I am not sure if I need to cancel my phone or if this email will do Please let me know either way
The email above was sent to the two individuals the day after signing a contract for an account I have tried on numerous occasions via phone, negative review on their site, and numerous emailsThis month I received statements where I have been charged for not using the merchant account $through *** and two charges for the equ

Salesman lied about cancellation options
On 6/24/15, Greg M*** came into our place of business to sign us up with PMA for credit card processingThey had originally called my husband (not the owner of the business) asking him if someone could stop by, and I was pulled in to deal with him when he did stop inThroughout the whole process, he assured me that there would be no fees should we choose to cancelHe even went so far as to edit the contract in his own writingOn top of that, there are surveillance cameras with audio focused on the front desk for that particular reasonFinally he convinced me to sign the contract, then he handed me the phone for a recorded phone call where they stated that it was a "non-cancelable contract" to which I declinedWhen the lady asked me why, I explained to her that it was supposed to be a cancelable contractBoth processing and leased equipment needs to be canceledIt wasn't until she changed what she said that I said okayWe received th

Performance Merchant Alliance was unable to uphold their side if the service contract, which was by the way obtained using unethical business practices and they are now REFUSING to cancel this (year $100mo) contract for services that it turns out they are incapable of even providing!
The credit card terminal they provided is NOT compatible in our physical location for whatever reasonI understand its just a machine and sometimes unpredictable things just happenSo I figure if Performance Merchant CANNOT provide the service then we simply void the contract and both move on with our livesBUT performance merchant alliance refuses to void the contract and states that the service contract is 100% binding even in the case their company can not provide me with the service! or any functioning equipment!
They are now sending me letters threatening legal action to collect $worth of services, YEP, thats right, ironically they are threatening to SUE me for the same services of which they are unable to provide me with!
The reason they dont want to cancel the contract is because as soon as they mislead you into signing this completely unethical contract, they sell it to a second party based on its future value so basically they could really care less 24hrs after you sign the contract because they've already cashed in and busy looking for their next victim
This was a truly awe full experience and I now see loads of other people who have also become victim of this companies unethical and quite likely, unlawful business practices
As a business person, I made the simple mistake of blindly placing trust with Performance Merchant AllianceIf I would of done my homework on this company, a google search would of quickly revealed everything I just learned the hard way

The complaint is in regard to how I was misled into signing a lease
What happen was that a salesperson came to my place of business offering credit card processing servicesThe salesperson pitched his sale and I told him I needed to see the ratesHe said "we'll we need to you sign this form so we show you your rates." I took his word for it and the word of his supervisor whom he called before I signed, because I was reluctant to signBoth assured me I was not acquiring serviceWhen it was done he said he would call me the next day and I never heard from him againI was able to track down the salesperson on facebook and I got his emailHis name is Anthony ***I have attached the email he sent that I sent over to a person named Jennica D*** in hopes to resolve this and they will not cancel the lease

Processing Fees charged even though processor was unable to integrate with POS as promised and service was unused
On 2/25/2016, I signed an agreement with Performance Merchant Alliance representative Randi B*** for credit card processing services and Lease Finance Group for the card reading equipmentPart of that agreement was that it would all be integrated with my existing Point of Sale (POS) software
I received the equipment and set it up with their guidanceOn 3/8/16, we ran a $charge to be sure the equipment worked, but they were unable to get it to work with my POS softwareAfter a few calls, I was told I needed a different processorThey sent the new equipment and a call tag for the initial equipment, which I returnedAccording to FedEx tracking, the equipment was delivered back to them on 4/11/Unfortunately, after many more calls and talking to numerous representatives, they were unable to get the new equipment integrated with the POS software, and I s

I lost $, since the company update my bank account late
In early of Agugst, I try to contact with the customer servise to update the bank account number, on August 5th, the merchant system we used not working and The customer service told us they will figure them out in hours and I wait for three day, until the 4th days, the system works, however my bank account still not updateOn August 9th, they email me a form that need me to complete, I complete all the information on August 16th and I called serval times to check if my bank account has been updated or not, customer service always told me I still need to waitUntil August 29th, I was so angry and the customer service told me that they will update the ban account on that day and they told me the money will deposit to my new bank account after that day, And it should be deposited in couple daysAfter that, I check my account every day and it still not deposite to my account, and call they many all times to check what

Balled on by *** of *** concerning installing a credit card/debit machine told them Performance Merchant Alliance would provide machine for 49.00/ month & for every c/c swipe cents would be deducted from the $49/monthly charge
Also told then anytime in first months they could cancel if it wasn't working for them at no cost and return machine
Told them he would return when machine was delivered to install & show them how to useMr *** established a bogus email acct as we have no computer
Machine arrived but no one from *** or Performance Merchant has come to install machine or explain/ show how to operate machineSomeone from *** & a *** restaurant came out but did not show them how to useThey contacted a friend that showed them & made a $purchase
Monthly back statement was received w/ ach transactions on 12/2/$pro rated lease on equipment $lease on equipment $processing fee.Mrs *** phones *** & was as

Performance Merchants (PM) employee Matt P*** guaranteed that we could cancel our contract if we cancelled within days, we were denied cancel
In August my company was contacted by a sales rep from Performance Merchant Alliance for a cheaper Payment processing systemWe were fine with the plan, but made it clear that we currently had a Working Capital loan with another vender and needed similar loans to proceed The lease for equipment we were asked to sign was with *** Because the *** Lease was "Non-Cancellable" I told the sales rep that I would only sign if we were guaranteed a comparable Working Capital loan with Performance Merchants I made it clear that if we were not able to acquire a comparable Working Capital Loan that we wanted to make sure that we could cancel the Lease Agreement and terminate any business relationship with Performance Merchants The Sales Rep conferenced in his boss with Performance Merchants Matt P*** to make that dec

Performance sent a salesman, the initial agreement cancelled, still got charged
I returned your equipment, unopened, in December I never processed any payments with your companyYou took money out of my account anywayI have been ignored and put into collectionsThe following pages contain the same proof that I included with my claim with the better business Revdex.comOf course, since you have an F rating, I am just a drop in your rancid ocean
The facts: Signed initial agreement: 12/15/
First day I got a copy: 12/21/From Jeff A*** working for Performance Alliance, conversely for ***
Sent Certified Letter Enacting Article 17: 12/21/to the above address (The same address that is on the agreement)
Arrived at your office in Chicago: 12/24/at 9:38:AM
I heard nothing, so I contacted Jeff A*** (my only contact), cancelling all proposed servicesHe assured me in writing that the equipment part of the lease would also be cancelled
I still hear

Sales representative misrepresented cost and servicesFalsified information on signed contract
Service Charges Not Specified upon signing for the contract with this merchantOn June 23rd Michael S*** came into my place of business for a haircutTalking to him I asked him what he did for a living and stated he worked for a merchant company.I received more information because at the time I was using ***He explained to me that He could save me money monthly compared to ***He than, explained it would be $a month with additional taxes and feesThis was for months starting on July 20th,He was on the phone with his General Manager talking about fees and waiving themWe Agreed on the above statedHe than left with no additional paperwork or copy of contract given to meSalesman stated I would receive the equipment in 5-daysNo startup fees or no annual feesNext day salesman came back in while I had clientsI stated to him I wanted to cancel our agr

Sales Representative misrepresented cost and services Specific detail are below Sales Agent Represented Application States No Annual PCIAnnual PCI page No Debit FeeDebit Fee per Trans + Monthly No Disclosure on FollowingActual Application Inactivity Fee$a month No Minimum Monthly $a month PCI Non- Compliance Fee$a month Batch Feesper batch Quoted Tiered pricingSupplied Enhanced Recover Reduced Lease Term months Lease Term months

Fraudulent Agreement
Their portion of a contract was obtained using fraudulent business practices and they are refusing to cancel it
On September 29th,2016,Robert P***, Account Executive from Performance Merchant Alliance came to our restaurant and talked to me about their credit card machine and serviceI told him that we were using another company named *** and people from *** could speak in ChineseI told him because I couldn't speak fluent English, I didn't want to use their machine and serviceHe told me that our restaurant could get cheaper rates if we use his company, and I could cancel their service anytime and no cancellation fee would be chargedHe also promised that there would be somebody else who could speak Chinese to help me when I need their help
I told him I had to talk with my business partner and gave him our decision after that He asked me to sign some paperwork because he didn't live here and he had to take a long time to be