Permasil

Attached is a twenty-two (22) month billing history statement to assist in clarifying the following information A Final Notice of Service Termination was issued on December 8, requesting the past due balance of $1,to prevent the interruption of service on or after December 23, The notice continued to advise a security deposit may be assessed or increased if a deposit has already been assessed on the accountA deposit in the amount of $was assessed on December 9, According to Pepco’s records, [redacted] ’s service has been terminated four (4) times within the past twelve (12) months due to non-paymentOn June 1, 2017, a Final Notice of Service Termination was issued requesting the past due balance of $1,to prevent the interruption of service on or after June 16, 2017.? Payment was not received and service was terminated on June 21, Pepco restored service after receiving a payment of $1,A six (6) month installment plan was established for the balance of $and the deposit amount of $which defaulted on July 20, due to insufficient payment.? On July 13, 2017, Pepco received a request to waive the depositThe request was denied due to the account historyPepco’s position remains the same The current account balance is $1,013.24, including $in current charges, a late payment charge of $2.65, reconnection fee of $35.00, outstanding deposit amount of $and $in a past due balancePepco is willing to establish a six (6) month installment plan after a payment of $due by August 16, The customer may contact Customer Service at ###-###-#### to make payment and establish the offered payment arrangement Failure to adhere to the terms of the installment will result in the installment plan defaulting and collection activity, up to and including termination, to resumeI trust this information will assist you in addressing the customer’s concerns.Sarah M***Escalated Investigations Representative

Greetings, ? The following is in response to an inquiry received from the Revdex.com (Revdex.com), on behalf of [redacted] , regarding assessment of security deposits.? The purpose of a security deposit is to provide Pepco assurance that the final bill for the account will be paid.? It is Pepco’s policy to assess deposits upon application of new service for Maryland residential properties.? ? Once a customer makes a request to close a service account, a final bill will generate and any outstanding charges will be applied towards the withheld deposit.? If the customer has had additional Pepco service accounts, the remaining balance from the final billed account will be automatically transferred to the associated account(s) days after the final bill, when the following is applicable For a debit balance on the final billed account, the balance is transferred to an active account associated with the customer in an attempt to collect on the balance.? For a credit balance on the final billed account, the balance is transferred to an active or inactive account associated with the customer to satisfy an existing outstanding balance.? If no outstanding balance exists on the additional account(s), a remaining credit balance will be refunded to the customer, and a remaining debit balance will be billed to the customer requesting payment.? If a customer wishes to avoid the automatic transfer of a remaining credit balance, the customer can request for a refund to be issued.? It is recommended that the customer makes this request when contacting Pepco to close the service account ? Pepco certainly apologizes if the customer’s interactions with our Customer Service department were not satisfactory.? The customer inquired about the origin of the funds that were transferred to account [redacted] (associated with [redacted] ***, Fort Washington, MD ***).? Our records indicate the funds were initially received to account [redacted] ? (associated with [redacted] ***, Fort Washington, MD ***) as a security deposit payment of $390.00.? The deposit accrued an interest gain of $0.05.? Once the account ending in -was closed and final billed, the balance of $was transferred to inactive account [redacted] (associated with [redacted] , District Heights, MD ***) to satisfy outstanding charges of $10.06, reducing the transferred credited amount to $379.99.? The credit balance of $was then transferred from account ending in - [redacted] to the account ending in - [redacted] ? Thank you for the opportunity to respond to this inquiry.? It is our hope that the information presented will resolve the customer’s concerns ? Thank you, ? Muniyra T [redacted] | Escalated Investigations Rep

August 19, [redacted] The Revdex.comK Street NW 10" FloorWashington, DC 20005-3404RE: [redacted] Revdex.com # [redacted] ***? Silver Spring, MD ***Account number: [redacted] ***Dear [redacted] :This letter is in response to [redacted] ’s concerns regarding outstanding charges sent to collections for Pepco account number [redacted] [redacted] referenced the address of [redacted] ***, Silver Spring, MD, [redacted] in the complaint background; however the account number provided and balance of $are associated with service held in [redacted] ’s name at [redacted] ***? Silver Spring, MD, [redacted] was billed for service at this address from June 2, to July 1, 2015.According to a lease received on July 31, from [redacted] , Property Manager at The [redacted] , [redacted] resided at [redacted] ***, Silver Spring MD [redacted] from June 1, to November 14, 2014.Our records do not indicate that [redacted] contacted Pepco prior to moving outThe General Terms and Conditions for Furnishing Electric Service in Maryland (GTC) advises that a customer must contact Pepco three (3) days prior to the date they wish to discontinue serviceThe GTC also advises that if a customer fails to contact Pepco to discontinue their electric service, the customer may be responsible for all electricity consumed on the premises until the company accepts a subsequent application for service at said addressWe apologize that timely communication regarding the results of the investigation was not provided.Our records indicate that [redacted] made contact with Pepco regarding one or more accounts on December 29, We will bill [redacted] for usage accrued at [redacted] ***, Silver Spring, MD, [redacted] through January 2, 2016, business days from the date of the callAccount number [redacted] and the outstanding balance of $have been recalled from collectionsThe final bill will be updated to reflect the new end date of January 2, 2015, and an updated invoice will be distributed to the customer, [redacted] is urged to render payment on or before the designated due date to prevent further collection activity.We apologize for any and all inconvenience [redacted] may have experienced.Sincerely,Michelle G

[redacted] Your next billing invoice will reflect the correct meter [redacted] for your service address effective for usage invoiced after 8/11/I have prepared and attached a side by side comparison billing summary from your occupancy date of 2/27/through 8/11/to compare how the account was originally billed compared to what your account should have been billedBased on this comparison a credit adjustment will be issued on your account for $72.83, which represents the differenceI appreciate your patience while we worked to resolve this billing issuePlease feel free to contact me if you have any further concerns.Thank you,Linda B ? Office: ###-###-####

[redacted] :? We regret any inconvenience [redacted] may have experienced as a result of this matter and appreciate the customer’s feedback, which has been shared with our Customer Service management team to aid in making customer service improvements.? On January 27, 2017, I spoke with [redacted] and acknowledged her initial billing concerns.? As of the January invoice, account balance totals $400.94, which incudes deposit of $and current charges $due February 8, ? A military waiver of the deposit? has been extended to [redacted] ***.? After removing the deposit, a current balance of $remains due February 8, 2017.? Thank you for the opportunity to respond.Sincerely, Harvey H**

This information serves to respond to the complaint filed with the Revdex.com from [redacted] ? regarding the billing of his account.? I have reviewed the manner in which the account has been billed and offer the following information ? The customer’s concerns are as a result of his complaints filed with Pepco’s Government Affairs Office on October 4, 2017, as well as the Maryland Public Service Commission (MDPSC) on November 1, 2017.? In which he feels that he is owed $as a result of being bill based on estimated readings over a period of time ? Pepco’s response on both occasions was to explain that although the monthly meter readings are not displayed on the bills, all of the bills are based on actual meter readings.? In addition, a detailed billing and payment statement of his account reflecting the monthly meter readings since the commencement of service on April 14, was provided for his review.? Attached for your review is a copy of that bill statement ? In fact, the MDPSC, which upheld Pepco’s position explained to the customer that on October 9, 2013, the Commission issued a letter order that authorized Pepco a waiver of COMAR 20.50.04.03A (a) which required that the bill forms to customers show the readings of all meters used for billing purposes.? The Commission granted the waiver since “with the new AMI metering, customer usage is measured and recorded on an hourly interval basis”, and since the Company will now have to bill customers based on the total of the kilowatt-hour (kwh) usage of each of the hourly intervals of the billing period.? However, as part of the approval the Commission noted that the Company is still able to retrieve individual customer readings from the beginning of the bill period to the end.? Therefore, the Commission noted that in case of disputes, such information will be available to the customer upon request ? As you can see, Pepco complied with the Commission’s order by providing the customer with a detailed billing and payment statement reflecting the monthly actual meter readings.? Also, the Commission offered the customer the option of having the meter tested for accuracy by Pepco in the presence of the Commission’s Engineering Division.? As of the date the Revdex.com’s inquiry, we have not received the customer’s request for a meter test ? Thank you for allowing me the opportunity to respond

Ninth Street, NW Washington, DC 20068March 23, [redacted] The Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404RE: [redacted] Germantown, Maryland [redacted] Account: [redacted] ***Dear [redacted] :This is in response to complaints# [redacted] , regarding [redacted] 's billing concerns for the above referenced accountWe appreciate the consumer's feedback and apologize for any inconvenience the customer may have experienced as a result of this matterI have completed a review of the account and would like to provide the following information.A security deposit may be required from a new, present, or former Pepco customerIn Maryland, there is no maximum deposit limit of $for residential customersDeposit amounts are based on 2/12ths of the estimated or actual consumption or highest usage for any 60-day period during the last twelve months.On October 27, 2015, the customer's initial bill was rendered in the amount of $329.15, which included a deposit of $and current charges of $79.15, which has been paidSubsequently, there was a delay in rendering the customer's bills from November through February 2016, due to a programming issueThe issue was resolved and the bills were each issued in succession on March 1, and 4, We understand receiving timely bills is important and sincerely apologize for the delayThe current account balance is $which is due by March 25, However, on March 18, 2016, customer paid $736.34, and the account is current.All of the customer's bills have been based on actual metered data, Which has been confirmed in our meter data management systemThe bills are a reflection of the customer's usage as registered on the meterFor your convenience I have attached is a billing history from October 3, 2015, to February 23, 2016, to assist you in reviewing the customer's billing and usage data.I appreciate the opportunity to respondIf you should have any questions, please contact me at the telephone number referenced above.Sincerely,Harvey H

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:? None of this information nor their narrative is accurate, and is all false.? Again, they do not even indicate at what time and the exact amount of the deposit they placed or the account nor does it indicate the numerous times they made errors in the due dates, payment arrangements, etc.? Please also see attached which was pulled online just last week.? You clearly see the $odd dollars they added with no explanation.? Please see the last bill pulled below, which is only pages long.? Again, Pepco is taking full advantage and still telling information.? After all of this and the investigator confirming that the power would be off on the 9th, the bil wasn't even due until the 18th, so why was there a cut off notice in their system and again I not even received it and the power is still on.? This is proof again they are clearly not paying attention and in the past three months, despite me paying over $to Pepco, they added $550, which at first I was told $450, to my account and I am back at $and they still want $and not making any arrangements....they are the only service provider and they should not be able to not make arrangements, especially for someone who is in constant contact and pay out this much for only a one person household.Clearly it just states changes, no explanation of the changes just an amount.? Again, I want the deposit waived and I will pay the $now balance, after I made a payment and then I want to be on budget billing.? They are the only provider and they know eveyone needs power, don't take advantage of hard working people just becasue you have the power or authority to do so, as it is not ethical and just plain wrong and unfair and they make all the mistakes and the consumers suffer Regards, [redacted]

RE: [redacted] and Pepco concerns progress updateLinda [redacted] B [redacted] to: [redacted] 04/26/09:AMCc: [redacted] Bcc: [redacted] I just wanted to update you on the status of your inquiryAll of the accounts with the exception of have been billed based on actual meter? reading dataWe have issued service orders for three meters that will need to be exchanged as they are not remotely communicating meter? readings needed for billingWe expect these meters to be exchanged very soon and then we can get the accounts billed correctlyWe faxed? copies of the corrected bills to [redacted] at [redacted] last weekI have attached a revised list of all of the accounts to show the actiontakenI will follow up once the remaining accounts are corrected.Estimated Estimated Bills 4.26.16.pd 4.26.16.pdfThanks,Linda *B***| Special Investigations RepresentativePepco Holdings | Customer RelationsNinth Street N.W| Washington, DC 20068o: ###-###-#### | [redacted] @pepco.com" [redacted] " Hi, after speaking with ***, I do not feel comfortable that this is going complet04/15/11:06:AMFrom: " [redacted] " < [redacted] @ [redacted] .com>To: " [redacted] @pepco.com" < [redacted] @pepco.com>,Cc: [redacted] < [redacted] @ [redacted] .COM>Date: 04/15/11:AMSubject: RE: [redacted] and Pepco concerns progress updateHi, after speaking with ***, I do not feel comfortable that this is going complete and finish the installThe same meters are in question.I am still concerned that no one has come on property in quite some time to repair the metersWhat has your research found? Has yourresearch found something different?Thank you, [redacted] General Manager | [redacted] | College Park, MD ***O: ###-###-#### Extension [redacted] @ [redacted] .com | [redacted] .comCheck us out onFrom: [redacted] Sent: Wednesday, April 13, 11:AMTo: ' [redacted] @pepco.com' < [redacted] @pepco.com>Subject: RE: [redacted] and Pepco concerns progress updateYes, I am familiar[redacted] General Manager | [redacted] | College Park, MD ***O: ###-###-#### Extension [redacted] @ [redacted] .com | [redacted] .comCheck us out onFrom: [redacted] @pepco.com [mailto: [redacted] @pepco.com]Sent: Wednesday, April 13, 11:AMTo: [redacted] < [redacted] @ [redacted] .com>Subject: Re: [redacted] and Pepco concerns progress update [redacted] ,Both our Pepco Customer Advocate (MsN***) and our Billing Department (MsN***) have been in communication with a [redacted] at [redacted] about the estimated billing for [redacted] ***Are you familiar with a [redacted] at [redacted] ? Please letme knowIt seems that this may be the same issue.Thanks,Linda *B***| Special Investigations RepresentativePepco Holdings | Customer RelationsNinth Street N.W| Washington, DC 20068o: ###-###-#### | [redacted] @pepco.comFrom: Linda [redacted] B***/EP/PEPTo: " [redacted] " < [redacted] @ [redacted] .com>,Date: 04/12/07:AMSubject: Re: [redacted] and Pepco concerns progress update [redacted] ,Thank you for the emailI will be contacting you either today or tomorrow.Thanks,Linda *B***| Special Investigations RepresentativePepco Holdings | Customer RelationsNinth Street N.W| Washington, DC 20068o: ###-###-#### | [redacted] @pepco.comFrom: " [redacted] " < [redacted] @ [redacted] .com>To: [redacted] < [redacted] @ [redacted] .com>, [redacted] < [redacted] @ [redacted] .com>,Cc: [redacted] < [redacted] @ [redacted] >, [redacted] < [redacted] @ [redacted] .com>, " [redacted] @pepco.com" < [redacted] @pepco.com>Date: 04/11/04:PMSubject: [redacted] and Pepco concerns progress updateHi, I spoke with Linda B [redacted] with Pepco Escalations todayThank you LindaShe will be following back up with me wihoursI will be sending out aninvite to have a conference call with Pepco to explain the concerns and have a plan to complete this install.Thank you, [redacted] General Manager | [redacted] | College Park, MD ***O: ###-###-#### Extension [redacted] @ [redacted] .com | [redacted] .comCheck us out on?

March 15, [redacted] The Revdex.com K Street, NW, 10th Floor Washington, DC 20005-3404RE: [redacted] Apt***Fredericksburg, VA ***Dear [redacted] :This is in response to complaint # [redacted] , regarding an unauthorized credit card charge in the amount of $for payment of a Pepco billWe can certainly understand [redacted] ***'s concerns associated with unauthorized credit card chargesHowever, [redacted] should contact his credit card issuer to report unauthorized charges and to follow the credit card issuer's dispute resolution processThank you for the opportunity to respond.Sincerely,Harvey H

The following is in response to the rejected response previously submitted to the Revdex.com (Revdex.com).? The initial response addressed [redacted] ’ concerns regarding the assessment of security deposits.? ? As previously stated, the purpose of a security deposit is to provide assurance to Pepco that the final bill for an account will be paid.? Our records reflect on November 11, 2016, a final bill was issued for account number [redacted] (associated with [redacted] , District Heights, MD ***) in the amount of $due by December 2, 2016.? Payment was not received and the unpaid balance was released for collections on April 3, 2017.? This collection event affected the customer’s internal credit standing, and warranted the requests for security deposits on accounts opened after April 3, ? Since April 2017, the customer has exhibited great paying habits and no additional collection activity has occurred.? Collection activity is applicable for review on a customer’s internal credit history for months.? Hence, the collection activity from April is no longer applicable to the customer’s credit standing as this event occurred more than months ago.? As a result of the customer’s current credit standing, security deposits should be waived for accounts opened after April 3, 2018.? ? The customer must remain in good credit standing with Pepco to avoid future requests for security deposits.? All bills, including final bills, must be paid in full and on timeTo better assist the customer, Pepco recommends utilizing My Account for bill payments and account management.? The customer can register for My Account at www.pepco.com ? Thank you for the opportunity to respond and address the customer’s concerns

From: [redacted] ? < [redacted] @***.com>Date: Fri, Sep 2, at 7:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com To whom it may concern , I've received a call from the Pepco claims adjuster on 8-29-advising me that that my claim has been granted payment for my lost and he would be sending out a check to me ? Thank you for your support?

Ninth Street, NW Washington, DC 20068April 27, [redacted] Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: [redacted] Fort Washington, Maryland Complaint No: [redacted] Dear [redacted] :This letter serves as a final response to [redacted] 's follinquiry.We are pleased to report on April 13, 2016, consolidated bills were released for services on January 29, through March 28, (attached).Once more, we appreciate the patience and additional time allotted to make the necessary corrections towards the electric accountPlease do not hesitate to contact me with any additional Concerns.Sincerely,Stephanie REnclosures (6)

Ninth Street, NW Washington, DC 20068May 6, 2016Mr [redacted] Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: [redacted] # [redacted] Silver Spring, Maryland Complaint No: [redacted] Dear Mr [redacted] :This letter serves as a response to your inquiry received on April 21, on behalf of our mutual customer, Ms [redacted] 's request for a refund.Upon further review of the metering and billing records, we determined the account was closed on January 31, 2016, for a credit balance in the amount of $(attached)The final bill was sent to the service address, as a forwarding address was not given at the time the customer closed the accountOn February 18, 2016, the customer inquired about the status of the refund and also provided a forwarding address: [redacted] **, Memphis, Tennessee On February 26, 2016, a refund for $was processedIn April 2016, the customer initiated another inquiry which revealed the mailing address was entered incorrectlyAs a result, the customer did not receive the refundAfter confirming the original refund remained outstanding, a stop payment was issued, and a new refund request was released on May 6, 2016.We apologize for the inconvenience and confusion this matter has causedI trust this information will assist you in responding to the customer's concern.Sincerely,Stephanie R

Ninth Street, NW Washington, DC 20068April 29, [redacted] Trade Practice Consultant K Street, NW, 10th Floor Washington, DC 20005-3404Re: [redacted] Revdex.com Complaint # [redacted] Dear [redacted] :This letter is in response to your inquiry on behalf of [redacted] I have completed my review of [redacted] ’ account and would like to provide the following information.The customer’s electrical service was disconnected on April 19, due to non-paymentPrior to disconnection, [redacted] was sent four disconnect notices to warn of termination of serviceFurthermore, [redacted] failed to attempt to contact us to make payment arrangements to satisfy the accountAdditionally, there were no payments made on the account since the service started on May 22, 2015.The customer has a total balance of $due on the accountAfter a review of the account, we are willing to allow [redacted] to pay a minimum of $for reconnectionIn addition, the customer must agree to a payment arrangement of twelve installments on the balanceIf the customer agrees to those terms, please have him contact us.Thank you for allowing me the opportunity to respondIf you have any questions, please contact me.Sincerely,Shannah F

December 15, [redacted] Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: [redacted] Hyattsville, Maryland [redacted] Complaint No: [redacted] Dear [redacted] :This letter serves as a response to your inquiry on behalf of our mutual customer, [redacted] regarding the $deposit and multi-month bill for service rendered on August 14, to November 11, (attached).Upon further review of the account records, we determined the account was established on July 27, 2015, at which time a deposit in the amount of $was requestedUpon receiving the initial bill for service rendered on July 27, to August 13, 2015, for charges totaling $(attached), the customer agreed to enroll the deposit balance into a three month installment plan, with the first monthly installment of $payable with current charges that were due September 4, 2015.Due to unforeseen delays in our billing system related to our Peak Energy Savings Credit program, subsequent bills were not rendered in September and October On November 17, 2015, the multimonth bill was released for service rendered on August 14, to November 11, 2015, for electric charges totaling $324,Itemized on the bill were payments totaling $301.84, which satisfied the deposit balance and current electric charges that were due on the aforementioned initial billOn December 1, 2015, the customer enrolled electric charges totaling $into a three month installment plan which required an initial payment of $to post to the account the same dayA partial payment of $posted to the account on December 9, 2015; therefore, leaving a difference of $due immediately to avoid cancellation of the installment plan.We regret it took more than one attempt to get the assistance requiredFurther, we apologize for any inconvenience this matter has causedIf you have any additional questions, please contact me.Sincerely,? Stephanie R [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? I have called twice to set up a payment arrangement but the rep at the main customer service number indicated that she could not override to accommodate a payment arrangement? I tried to reach Michelle G***, but she doesn't have her VM set up? Please call me on [redacted] so that I may set up an arrangement? Thank you Regards, [redacted]

From: Date: Tue, Mar 15, at 5:PMSubject: Fw: Revdex.com inquiry - # [redacted] - [redacted] & [redacted] of Washington DC LTDTo: [redacted] Mr [redacted] ,? Below is a copy of my response that was emailed to the customer.? Dear Ms [redacted] ,I have been asked to respond to your Revdex.com inquiry regarding third party supplier service by [redacted] and to define the Pepco demand charges? I appreciate the opportunity to provide the following information.The electric account for [redacted] & [redacted] of Washington, DC ? LTD ? is invoiced on a non-residential-MII rateThe Demand refers to the rate at which electricity is used? It is measured in kilowatts by recording the highest amount of electricity used over a minute period of time during a billing cycle? The maximum demand charge calculates the total ? kilowatt hours for maximum electricity used for peak capacity or load often referred to as on peak demand? Attached is some additional information from the Maryland Tariff regarding the MD-MGT LV II rate.Our records show that [redacted] Energy Service has been the third party supplier for [redacted] & [redacted] of Washington DC since May ? The electric market was deregulated in ? Maryland July and this allows a customer to select a third party supplier that generates power other than Pepco? All third party suppliers are licensed by the Maryland Public Service Commission? If you select a third party supplier Pepco will still be responsible for the following:· ? ? ? ? Answer all calls for emergencies, outages or service problems· ? ? ? ? Sending a monthly bill which will include your alternativesupplier's charges (if you select this option).· ? ? ? ? Read your meter every month· ? ? ? ? Maintain the infrastructure such as poles, wires and meters.· ? ? ? ? Delivering ? the electricity to your home or business? Pepco is not authorized to speak to a customer about any supplier issues (i.e conduct, contract terms, enrollment practices, termination, fees or billing disputes)? Pepco directs customers to contact the supplier to discuss those issues? If you have contacted the supplier and are not satisfied we would direct you to contact the Maryland Public Service Commission to file a complaint? I hope this information is helpful? Please feel free to contact me, if I can be of further assistance.Sincerely,Linda MB***| Special Investigations Representative? Pepco Holdings, Inc| Customer Relations [redacted] Street N.W| Washington, DC

[redacted] Street, NW Washington, DC 20068March 3, 2016Mr [redacted] The Revdex.com K StNW, 10" Floor Washington, DC 20005-3404RE: [redacted] Way Upper Marlboro, Maryland Account # [redacted] ***Dear Mr [redacted] :This is in response to complaint # [redacted] , regarding Mr***'s billing concerns for the above referenced accountWe appreciate the consumer for bringing his concerns to our attention.Among other reasons, deposits are requested of customers who have maintained a less than satisfactory payment record over a month period, or due to service interruption for nonpayment of an outstanding billOn a customer relations basis, the deposit requirement of $has been removed on the condition that the bills will be paid in a timely mannerHowever, if the consumer's payment history becomes unsatisfactory, a deposit requirement equal to 2/12ths of the consumer's annual usage may be requested.As reflected on the March bill (attached), the deposit amount has been cancelled (page 2), and the account balance totals $702.91, which includes a past due amount of $366.04, and current charges of $due March 23, 2016.| appreciate the opportunity to respond and trust this information will serve to satisfactorily resolve Mr***'s concernsIf you should have any questions, please contact me at the telephone number referenced above

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]