PetCareRx, Inc.

[redacted]Dear [redacted],I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted] can return her unused and unopened box of Frontline Plus for Dogs 23-44lbs 3 month supply to:PetCareRx c/o Vets First Choice Pharmacy [redacted] No RMA numbers are necessary [redacted] can return the package with the postal carrier of her choice at her cost. Once we have received the product back we will process the refund for the order and membership. If there is anything further that [redacted] needs she can reach us Monday - Friday 9am - 6pm Saturdays 9am-5pm & Sundays 9am-3pm at [redacted]. It is always our pleasure to be at your service.Thank you,Michelle Marketing and Client Services

[redacted]   Dear [redacted],   I am writing to you in regards to Revdex.com Case ID#[redacted] for [redacted] placed an order on 9/*/16 using a coupon code “[redacted]”, this coupon as it was explained to [redacted] is partnered...

with the Pet Plus membership. By redeeming the coupon [redacted] agreed to the Terms and Conditions that were provided to her in the advertisement for customer review. The terms indicate the following:   "Offers cannot be combined. Discount applies to the regular price of products. Discounts do not apply on certain items. Internet Promotions and Sales cannot be combined with other offers including points. Offer is for NEW ANNUAL MEMBERS of Pet Plus. Discount is good on 1 item. Discount can not exceed $75. Free standard shipping offer is applied to orders of $48 or more after discount, being shipped to destinations in the continental US only, and does not apply to refrigerated items, pet food, or orders over 35 pounds. PetCareRx reserves the right to modify this policy at any time without notice."   After speaking to [redacted] on 9/*/16 we canceled her membership and processed a refund for the membership in the amount of $53.50 on 9/**/016(Transaction ID# [redacted]). We received [redacted]’s returned order and processed a refund for the order on 9/**/2016 in the amount of $19.25 (Transaction ID#[redacted]). As we advised [redacted] refunds may take up to 10 business days to post to her account.   At this time [redacted]’s concerns have been resolved, however if there is anything else we can assist [redacted] with she can feel free to reach us by calling ###-###-####, it is always our pleasure to be at your service. .   Thank you, Michelle Marketing and Client Services Manager

[redacted]
[redacted]
[redacted]
[redacted]
* Dear [redacted],   I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted]. [redacted] spoke to us via chat on 2/*/17 where we explained that her order of Vetmedin was on back order and gave her the option of...

waiting for it to be filled or we could cancel the Vetmedin off the order. [redacted] asked that the Vetmedin be canceled if it could not be filled right away. We canceled the Vetmedin as our vendor could not provide us an estimated time of arrival for the medicine to be restocked. We called [redacted] to the number on file and left a voicemail advising the order had been canceled and that the rest of her order had shipped.   We processed a refund for the order of Vetmedin in the amount of $135.00 on 2/**/2017 (Transaction ID: [redacted]). Please allow 3-5 business days for that refund to post to their account. [redacted] is requesting a refund for her Pet Plus membership in the amount of $50, however we are not able to provide her with a refund since her membership benefits have been used since 11/**/2016.   If there is anything else we may assist [redacted] with she can feel free to contact us via email, phone or on our website via chat. Thank you, Michelle Marketing and Client Services [redacted]
[redacted]
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]Dear [redacted]
[redacted]I am writingto you in response to Revdex.com Case ID# [redacted] from [redacted]. We havebeen communicating with [redacted] since Monday August **, 2015 emailing backand forth about a...

charge in the amount of $54.1* she did not know what it wasfor. [redacted] then emailed the advertisement she responded to in order toget the SYNOVI G4 SOFT CHEWS FOR DOGS 120 Soft Chews at a discounted price of$15. Right below the advertisement details for the product was the fine printinformation which clearly stated the following information:  “Expires 06/**/2015 at 11:59pm. Offers cannot be combined. Discount applies to one supply of SYNOVI G4 SOFT CHEWS FOR DOGS 120 Soft Chews. Discounts do notapply on certain items. Internet promotions and sales cannot be combinedwith other offers including points. Offer is for new annual members of PetPlus. Discount is good on 1 item…”  In additionto that when they added the product to their cart they were also informed atthe checkout screen that the [redacted] membership, which they selected to use inorder to get the product at the $15, was also added to their cart. [redacted] filed a dispute with herbank for the charge before she contacted us, that dispute was declined by[redacted] due to the terms of the charge. However as a courtesy we did process arefund and this was explained to her in the last email we sent to [redacted]dated September *, 2015 at 7:0*pm: “HelloAngela,Thefunds have appeared back in our system. Due to the dispute they get releasedfrom us to the bank upon the investigation and once it is approved or deniedthey get processed properly. We have however processed your refund in theamount of $54.16. Refunds could take up to 10 business days to appear back intoyour account contingent on the credit issuer. You can reference transaction ID7496269446 for your records.”Thank you,MichelleMarketing and Client Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never received the terms for the referral program. My friend only received an email stating to click here and that $10 would be in the cart, but it wasn't. I copied the email from the company word for word. I did not appreciate that my email was never answered and the agent I was chatting with kept disconnecting my chat and had no idea what I was talking about. I also don't appreciate that the person who responded to my Revdex.com complaint did not apologize for the poor customer service. They only copied the terms of the referral program and failed to address the issues with customer service. We will not be doing business with this company because of the poor customer service and the misleading offer that simply states a $10 discount will be in your cart, but never appears in your cart. No need for further communication. We've already ordered our pet meds from another site and will continue to do so.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]   Dear [redacted], I am writing to you in response to Revdex.com Case ID#[redacted] for [redacted]. We tried calling [redacted] to help him access his Pet Plus account on 4/*/16, we called him to the number listed on the letter he...

submitted to the Revdex.com, ###-###-####. Unfortunately we were unable to reach him in which case we left him a voice message. When we spoke to  [redacted] on 3/**/16 we helped him reset his account. We were unaware the issue had not been resolved, as we have had no further contact with [redacted] thereafter. In an effort to resolve [redacted]’s complaint, if he is still having trouble accessing his online account he can contact us so we can assess the issue. We would need to speak to him directly as we are unsure exactly what is causing the login issue. I have notated his account; [redacted] can reach us at ###-###-#### we are always happy to be at your service.   Thank you, Michelle Marketing and Client Services

[redacted]
[redacted]
[redacted]
[redacted] Dear [redacted],I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted]’s concern is that her medication previously purchased with us is not authentic. We are not only a company that has...

been in business since 1998, we are also VET VIPPS Certified. Everything we dispense has been FDA and EPA certified, inspected and approved. All our medication comes directly from the manufacture or Licensed Distributors. We stand by our product, and guarantee that it is genuine and authentic medication. [redacted] and [redacted]’s veterinarian are more than welcome to look up our pharmacy and certification on the U.S. National Association of Boards of Pharmacy [redacted] We honor and exceed all manufacturers' guarantees, so as we have stated on our website, [redacted],“If you purchase [redacted] prevention from PetCareRx, and your pet contracted [redacted] while on continuous use of the [redacted] preventative on a monthly basis, you may be eligible for treatment reimbursement. You must provide proof of a negative [redacted] test completed within 9 months prior to you starting your medication purchased from PetCareRx. We will also need confirmation of current [redacted] test showing positive results. Upon evaluation of your case, PetCareRx will reimburse for the cost of your pets treatment of [redacted]. Reimbursement is limited up to $700.00 per pet.” In order to provide [redacted] with the desired settlement we would need the above documentation. With regards to [redacted]'s most recent order, placed on 5/**/2017, since it has not yet shipped [redacted] has not been charged for it so she is welcome to contact us at ###-###-#### to cancel it if she does not wish to proceed with the order. Thank you,Michelle Marketing and Client Services

Review: I signed up for a coupon code offer on their website. They sent an email with a discount code. I used it, item was discounted. I noticed the next morning I was charged a separate membership fee of $53 in addition to the item I purhased. I was never notified of this fee. I tried to call and was place on hold for over 10 minutes, then disconnected. I went online and was able to "chat" w/ someone who told me my order had already shipped, if I wanted a refund on the membership fee I'd have to agree to pay an additional fee to make up for the discount code they sent me ( this was all in less than 24 hours) so they basically extorted money from me. I agreed to pay the difference for the item so I could get the bogus membership fee reimbursement. I did ask for a full refund and to cancel the item, they told me they could not do that.Desired Settlement: I would like a full refund for the item I do not want and the membership fee. Although the item itself was not very expensive, I do not like to do business with such a deceptive company.

Business

Response:

[redacted]

[redacted] Dear [redacted], I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted]. [redacted] used a coupon code “[redacted]”. This coupon provides customers with a discount on their order when they become new annual member of Pet Plus as indicated in the “Terms of Use” of the coupon. Terms of use found on all our coupons like the one [redacted] used are as follows: "Offers cannot be combined. Discount applies to the regular price of products. Discounts do not apply on certain items. Internet Promotions and Sales cannot be combined with other offers including points. Offer is for New annual members of Petplus. Discount is good on 1 item. Discount can not exceed $75. Free standard shipping offer is applied to orders of $35 or more after discount, being shipped to destinations in the continental US only, and does not apply to refrigerated items, pet food, or orders over 35 pounds. PetCareRx reserves the right to modify this policy at any time without notice." In addition to the Terms of use for the coupon, once coupons are applied to the customer’s cart it is also notated in several points of the check out process that the order now has a Pet Plus membership. It notifies every customer that the membership will be billed separately and that when selecting pet plus you will be billed annually $50 as shown in the screen shots below. When a customer decides to cancel the Pet Plus membership, if the order was placed using a coupon such as “[redacted]” customers are responsible for paying the retail price of the product. By removing the coupon from the order we are able to process a refund for the membership fee. [redacted] agreed to pay the difference of $9.20 on 1/**/16. A refund for the membership in the amount of $53.50 was processed on 1/**/16. If there is anything else we can assist [redacted] with we can be reached Monday - Friday 9am - 6pm Saturdays 9am-5pm & Sundays 9am-3pm at ###-###-#### It is always our pleasure to be at your service. Thank you Michelle Marketing and Client Services.

Business

Response:

[redacted]

[redacted], I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted]. [redacted] used a coupon code “[redacted]”. This coupon provides customers with a discount on their order when they become new annual member of Pet Plus as indicated in the “Terms of Use” of the coupon. Terms of use found on all our coupons like the one [redacted] used are as follows: "Offers cannot be combined. Discount applies to the regular price of products. Discounts do not apply on certain items. Internet Promotions and Sales cannot be combined with other offers including points. Offer is for New annual members of Petplus. Discount is good on 1 item. Discount can not exceed $75. Free standard shipping offer is applied to orders of $35 or more after discount, being shipped to destinations in the continental US only, and does not apply to refrigerated items, pet food, or orders over 35 pounds. PetCareRx reserves the right to modify this policy at any time without notice." In addition to the Terms of use for the coupon, once coupons are applied to the customer’s cart it is also notated in several points of the check out process that the order now has a Pet Plus membership. It notifies every customer that the membership will be billed separately and that when selecting pet plus you will be billed annually $50 as shown in the screen shots below. When a customer decides to cancel the Pet Plus membership, if the order was placed using a coupon such as “[redacted]” customers are responsible for paying the retail price of the product. By removing the coupon from the order we are able to process a refund for the membership fee. [redacted] agreed to pay the difference of $9.20 on 1/**/16. A refund for the membership in the amount of $53.50 was processed on 1/**/16. If there is anything else we can assist [redacted] with we can be reached Monday - Friday 9am - 6pm Saturdays 9am-5pm & Sundays 9am-3pm at ###-###-#### It is always our pleasure to be at your service. Thank you Michelle Marketing and Client Services.

Review: I never heard of this company or signed up anything with them & they are charging my credit cardDesired Settlement: they need to refund all charges they made to my card & they should not be allowed to do business this way

Business

Response:

We are writing to you in response to case ID # [redacted] from customer [redacted].

[redacted] placed an order online and enrolled in the Pet Plus membership program on 7/*/14, which provides customer wholesale prices on medications. On 7/*/14 her pet’s medications were approved by her veterinary shipped out to her and delivered on 7/*/14. [redacted] called in on 7/**/14 and it was explained to her that she enrolled in the membership program while ordering online. As requested we have cancelled her membership. It was explained to her then, after she wrote to Revdex.com that a refund was not necessary as she received and kept the products at Pet Plus plan pricing.

Sincerely,

Review: Ordered pet medication from this site. invoice clearly states the amount to be charged for medication. no other charges on the invoice. I did not see any other charges and did not agree to anything else. received medication after a long wait. meanwhile, I was spammed with dozens of emails. I didn't read all the emails.

one of the first emails I received advertised the same medication I ordered at the $5 price instead of $14 that I paid (i purchased 3 of same med) and how they received a "crate full" of this med, etc.. I called and said that I just received 2 emails, one saying that the med is back ordered and they don't know when they will ship and the other that they have it at lower price and plenty of. bill was adjusted down by $20 ($21.xx instead of $41.xx). I considered the issue closed.

I also received a [redacted] request for a review, which I did. Original purchase date 11/**/15.

I received a notification that [redacted] replied to my review on 12/**/15. I went to check the response and at the same time read some other reviews. Many reviewers mentioned being charged extra of $50+.

I went to check my statement and found that I have been charged an additional $53.50 from something called PetPlus. I have never heard of the company and never agreed to anything.

apparently, the 2 companies are associated. they signed me up for this some sort of membership without any clearly stated price for this on their website or any explanation that there will be a charge or anything else.

I have already requested they remove the charge but am not expecting much as I see many complaints where they don't even respond to their emails or phone calls.

This is not right. sneaky tactics like this should be reported and this is my report.Desired Settlement: I expect a full refund of never asked for or agreed to membership of some "club" or whatever this is in the amount of $53.50 and that their invoices show all the charges, not just the ones they want customers to see.

Business

Response:

[redacted]

Review: I called to cancel this order they still build my credit card but said I never cancelled the autoship I thought cancelling the order meant cancelling the entire orderDesired Settlement: I want my money refunded

Business

Response:

[redacted]

[redacted]Dear [redacted],I am writing to you in response to Revdex.com Case ID#[redacted] from [redacted]. [redacted] called in on 11/**/15 to cancel his order and his membership. We processed a refund for [redacted] on that same day 11/**/15 in the amount of $54.98 with Transaction ID# [redacted]. The second phone call from [redacted] was to cancel the automatic shipments on 11/**/15 and this matter has also been resolved.The issue and desired settlement stated on [redacted]’s Revdex.com complaint for a refund of $50 has since been resolved. If there is anything further that we may assist [redacted] with we would be happy to do so, he can reach us at [redacted].Thank

you,MichelleMarketing

and Client Services Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I called the fist time it was to cancel ALL of it! Why would I keep a auto fill order if I wanted my account cancelled? That makes no sense.. This company should never have shipped anything nor billed my card. In my opinion it is fraud!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: PetPlus and [redacted] apparently Co-market. [redacted] sends an email advertising a coupon for a [redacted] product, and in the fine print you find out that in order to get the discount you have to sign up for an annual plan with the other Company. (PetPlus).

So you think you are doing business with [redacted], you think your a getting a discount with [redacted]. When you check out you see the price of the product, you enter the code for the discount and you see the final price, you do not see the annual fee from the other company (that apparently you must join in order to get the discount). It is not until after you see a Welcome email from the second company Petplus, which we did not look at because we didn't know we were doing business with them, that you get your first clue. You still don't see a charge. It is not unitl you see your credit card statement that you are charged. This is totally deceptive. Apparently, this is not the first time they received the complaint. From the conversation I had with customer service person it was clear that I was not the first person who had this issue.Desired Settlement: Either cancel the entire order and take the product back. Or charge us the discounted price but refund the annual fee of 54.38 that we had no idea that we were being charged.

Additionally, they claim to be separate companies and that one is not responsible for each other, but the relationship so close that one has access to the other's customer information and customer's notes as I found out when I called.

Consumer

Response:

I reported the incident to my credit card company and they have addressed the issue with a credit to my account. The business itself did not resolve the issue and I find their practices to be deceptive and predatory. I think the Revdex.com should continue the investigation into their practices and would be happy to send you more information, their marketing materials, etc.

Sincerely,

Beware of this company's promotions. They will trick you into unknowingly purchasing items other than what you normally buy. In one email promotion for [redacted], they linked me directly to the product page for [redacted], which is more expensive and is known to cause dreadful side effects for dogs, even death. Another email offered 65% off one item, but the promotion code automatically and without notification charged me for a $50 membership to their so-called protection plan. Customer service easily canceled the membership, but in doing so, also had to cancel my discounted order.

Review: I joined Petplus to get discounted heartworm medication for my dog. They have endless excuses as to why they will not send my dog his pill, putting his health at risk. The most repeated request was for a heartworm test, which my dog had completed. He even got heartworm medication given to him by the vet. He is now overdue for a pill, and still not medication. I want the $50 I paid to join this club refunded, since it is obviously a scam and they will not send me the pills I requested on 12/*/15.Desired Settlement: Refund of $50.

Business

Response:

[redacted]

Review: The company has sent me two emails saying my shipment was on the way and when I just called, they claim it won't be here until the [redacted], which is another five days...which means it probably hasn't even been shipped. They are liars.Desired Settlement: Since they can't get a supervisor on the phone in a timely fashion, I want my money back.

Business

Response:

We have reviewed the complaint and our response is as follows.

[redacted] placed order # [redacted] on 7/*/2014. This was a Friday as well as a holiday. We charged the card and shipped the order on Monday, 7/*/2014. [redacted] called on 7/**/2014 and was advised that the order shipped on 7/*/2014 and it had a projected delivery date of 7/**/2014 which per our shipping guidelines is within the correct time frame. She requested to speak with a supervisor and was placed on hold but disconnected before the supervisor could take the call. We then reached out to her using the telephone number on file with PetCareRx to see if we could assist with the issue but had to leave a message. We provided the contact information in the message left. Per the tracking the order was delivered on 7/**/2014.

We processed, shipped and delivered [redacted]'s order in a timely manner, and are declining her request for a refund.

I have attached both the tracking information and our shipping policy as posted on our website.

Thank you,

Review: The company PetPlus LLC made an unauthorized charge on my account after a bait and switch style advertisement offering a coupon code for 75% off of pet medical products. It was only after placing the order with the coupon code that I was made aware that I had automatically been registered and charged for a $50 annual membership in some sort of unwanted program that I knew nothing about.

I contacted the company on two separate occasions requesting that I, at the very least, be able to cancel this membership. At no point was there ever any response from the company to aid me in this issue.Desired Settlement: I want to be refunded the $50 that was stolen from my account. At no point in the transaction was I made aware of this charge. If I had been aware, I would not have made the purchase. I also want my "membership" cancelled so that I do not continue to get charged by this company who has zero authorization to take funds from my account.

Business

Response:

[redacted]

Revdex.com,

I am writing to you in response to Revdex.com Case ID#

[redacted] from [redacted]. Upon searching our phone records we have had

no phone calls from [redacted] under the contact number provided on the Revdex.com

complaint which is also the number listed on her profile, ###-###-####.

Our membership is not contractual which means

it can be canceled at anytime, no questions asked. Had [redacted] requested to

cancel her Pet Plus membership we would have had no problem doing so. At this

moment we, after receiving the Revdex.com case, we have canceled her Pet Plus

membership and sent her a confirmation email of the cancellation. In addition to that as a courtesy we will

send a refund check to [redacted] in the amount of $50 for the Pet Plus memberships

to the address we have on file [redacted]. We are unable to process the refund on the

credit card used since the transaction is over 120 days old. If this is not the correct address she can

call us at ###-###-####.

The coupon [redacted] used “[redacted]” to

place her web order clearly stipulates that this offer is with a “new annual

membership”. This is the fine print locate on all our coupons such as this one:

“Offers

cannot be combined. Discount applies to the regular price of products.

Discounts do not apply on certain items. Internet Promotions and Sales cannot

be combined with other offers including points. Offer is for New Annual Members

of Petplus. Discount is good on 1 item. Discount cannot exceed $75

Free standard shipping offer is applied to

orders of $35 or more after discount, being shipped to destinations in the

continental US only, and does not apply to refrigerated items, pet food, or

orders over 35 pounds. PetCareRx reserves the right to modify this policy at

any time without notice.”

Additionally, she would have seen a box to the right of the

check out screen showing she has selected to enroll in the membership by using

said coupon. I hope this information helps, if [redacted] has

any other questions or concerns she can feel free to contact us at

###-###-#### or she may email us [redacted]Thank You,Michelle

Marketing and Client Services

Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered Frontline from this company. I was charged $56.00.

they shipped it [redacted]. [redacted] contracted with [redacted] to deliver.

The company's tracking number for [redacted] indicated that the meds were delivered on May [redacted] 2015 by the local post office. We DID NOT RECEIVE THIS DELIVERY.

PetCare RX says they are not responsible.

[redacted] says they are not responsible.

[redacted] says they are not responsible.

SOMEONE HAS TO BE RESPONSIBLE...!

PetCare RX has $56.00 of OUR MONEY that they do not deserve.

They will not resend or issue a refund.

I used to buy all my pet meds from them.... aside from losing me as a customer, someone should make them responsible.Desired Settlement: PetCareRX should be responsible for the carrier(s) they select.

I either want the order... or a FULL REFUND of $56.00

Business

Response:

[redacted]

[redacted]Dear [redacted],I am writing to you in response to Revdex.com Case ID# [redacted] from [redacted]. [redacted] placed an order for Frontline Plus Flea and Tick medication for her pet on our website on 5/**/15. Her order was shipped on 5/**/2015 through [redacted] with tracking number [redacted] According to the tracking number her package was delivered on 05/**/2015 to a mailbox in [redacted].Our first communication with [redacted] after her order was placed was on 6/*/15. It was not pertaining to her shipment of Frontline, but rather in reference to the second part of that order. [redacted] called about the update on an approval we were waiting on from her veterinarian for a different medication.On 6/*/15 [redacted] sent us an email stating she had not received her package. We sent her a reshipment with no charge to her of her order for Frontline no questions asked on 6/**/15. According to the tracking number on that reshipment [redacted], this was delivered on 6/**/15. At this time [redacted] should have her order of Frontline.Since the email we received from [redacted] on 6/*/2015, we have not had any further communication about this order. However if she does have any further issues, questions or concerns she can feel free to give us a call at [redacted].?Thank You,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My vet clinic does not carry the medication that my dog needs, so on January [redacted] she called PetcareRx and asked specifically how soon they could get the prescription to me for my dog, who is very ill. They assured her it would arrive within a few days. She authorized the prescription. On January [redacted] I called to verify the order and place payment. I was told that due to the fact that I live in the US Virgin Islands, and even though they ship via [redacted], they could not guarantee a two-day delivery. The service agent apologized that my vet was given incorrect information. I agreed to order the prescription. On February [redacted], PetcareRx contacted my vet and asked for a faxed prescription, which she provided, and I received email confirmation that it had been received. As of February [redacted], the prescription order is still PENDING. It has not been filled or mailed to me. I am incredibly frustrated and heartbroken as I watch my beautiful girl suffer due to the complete lack of ethical and responsible service from PetcareRx and its staff in filling prescriptions, especially when they were alerted by the vet as to the urgent nature of the prescription.Desired Settlement: PetcareRx should not take over ten days and counting to fill prescriptions that vets have tagged as critical. I want other people to know that they cannot rely on the promises of PetcareRx and that they cannot trust that their vet's instructions will be honored or that their pets prescriptions will be filled in a reasonable time frame.

Business

Response:

Dear [redacted], It is with great concern that I address an incident that was experienced with our customer service . After hearing of this issue, I would like to make an apology on behalf of PetcarerRx. We are taking all the necessary steps to make sure that this type of problem does not happen again. We have made attempts to remedy with [redacted](2/**/2015 and 2/**/2015) by phone. [redacted] may contact us at ###-###-####.Thank you,[redacted]

Review: I bought a product from PetPlus back in November 2014 for $30.00. I got billed without permission or consent for $50 on November *, 2015 on my credit card I had previously provided. I did not authorize this transaction. when I call their phone number no one answers. Very deceptive practices by Pet Plus!Desired Settlement: I want my $50 back since I did not authorize this transaction. I want them to stop using my credit card for services I did not receive.

Business

Response:

[redacted]

[redacted]Dear [redacted],I am writing to you in response to Revdex.com Case ID#[redacted] from [redacted] We spoke to [redacted] on 12/*/15 in reference to the charge she received for $50 from Pet Plus. This charge was corresponding to the annual Pet Plus membership she initiated on 11/*/14 which automatically renews. According to our conversation with [redacted] on 12/*/15 her membership has been canceled and we have processed a refund for this membership in the amount of $50. The Transaction ID for this refund is [redacted], please allow up to 10 business days for the refund to post to [redacted] account. If there is anything further that we may assist [redacted] with we would be happy to do so, she can reach us at ###-###-####.Thank you,MichelleMarketing and Client Services Manager

Review: Bait & Switch problem with

PetcareRx.com

Please look at your WEB:

And notice that on the left side of screen - you show 10mL Twice

And on right side of screen in smaller text - you show 5 mlDesired Settlement: Pet Care Rx to Email [redacted] their intent provide [redacted] 30mL (three 10mL of prednisolone-acetate-ophthalmic-1-suspension) for $45.00 or admit to "Bait & Switch" business practices

Ref [redacted]

And a screen image availabe to prove "Bait & Switch"

Business

Response:

We

offer the product in question, [redacted],

in two different sizes, 5ml and 10ml. On our website we supply pictures of the

box and bottle for visual recognition purposes only. Once a customer has

decided that this is the correct product they then select the size on the right

under options. As a size is chosen the price will change accordingly. I have

attached a screen shot for both sizes and the prices reflected for each. We will

not honor the request of [redacted] as we have not committed a bait and switch

as indicated. We would however assist [redacted] with placing an order with a considerable discount as a customer courtesy.