PetCareRx, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I finally found the email they sent me on 10-**-16. See attached. As you can clearly see in this email which states "It's time to refill, 3 ways to refill online, refill now, or pet are Rx. No where does it indicate that I am enrolled in auto pay or that they were sending the medicine automatically. It gives me instructions on how to refill not when it will be automatically shipped.I am asking one last time that Pet Care RX refund my account. This is criminal what they are doing to innocent customers and I encourage anyone and everyone who is considering purchasing from this company to think twice. Just a quick Google search about pet care RX reviews will indicate countless people who have been scammed by this company.  Pet care RX  has been scamming people for sometime now and it needs to stop. This email proves that I was not enrolled in any type of auto pay for my pet medicine  as if I were, this email would not have come to my inbox.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Michelle
M[redacted]PetCareRx[redacted]
[redacted]
[redacted]  [redacted]Dear
[redacted],I am
writing to you in response to Revdex.com Case ID#[redacted] for [redacted]. The
screen shot we attached is a sample where you see the summary of your cart total
and what you see when a coupon is added to your cart as well. That screen is
shown to every single customer on every order that is placed with the coupon [redacted] used ([redacted]).  That is the
exact screen [redacted] would have seen after applying her coupon to the cart.
It is system generated to provide customers with details on the summary of
their order. It works the exact same way every time on every single order. This
screen is also available on the mobile version for customers placing orders on
their smart phones.  By
applying the coupon [redacted] to her order we assume that [redacted] has read
and understood the “Terms of Use” on her coupon provided to her on the email
containing the coupon code. The “Terms of Use” are as followed: “Offers cannot be combined.
Discount applies to the regular price of products. Discounts do not apply on
certain items. Internet Promotions and Sales cannot be combined with other
offers including points. Offer is for New annual members of Pet Plus.
Discount is good on 1 item. Discount cannot exceed $75. Free standard shipping
offer is applied to orders of $35 or more after discount, being shipped to
destinations in the continental US only, and does not apply to refrigerated
items, pet food, or orders over 35 pounds. PetCareRx reserves the right to
modify this policy at any time without notice.” After
applying the coupon [redacted] completed her order by providing her charge card
information in the screen that followed. By [redacted] providing us with her
form of payment she is allowing us to charge her not only for her order but
also for the membership as we advise her in the summary page that she would be
charged separately. That is proof to us that we have authorization to collect
payment. As
mentioned before to provide [redacted] with a refund for the unwanted and
canceled membership we would have to charge her the retail price for her order.
We did offer [redacted] a 20% discount for her order so she can pay the
difference and get her membership refunded; however [redacted] declined our
offer. Attached
is the Welcome Email [redacted] states she did not receive and the statement
receipt for the charge  Thank
you,MichelleMarketing
and Client Services Manager-------------------------------------------------------------------------...⇄ Plus[redacted]Welcome to Pet Plus - the new way to save on
your pet's medication, supplements, specialty food and so much more. We
recognize that even though a pet owner's love has no limits, the ability to
care for his or her pets does. At Pet Plus, we remove the limits to pet care
whatever they may be: costs, convenience, lack of knowledge, or access to a
national community of fellow pet lovers. Our goal is to help you give Lulu the
best care possible.Your membership ID number is: [redacted]Your login is: [redacted] Please click here to create your password:[redacted]Your Order Total is: $54.45Three easy ways to fill your pet's prescriptions
or preventatives at wholesale, members-only pricing:1) Pick up at your local pharmacy, where most
pet medicines are available. Don't forget to bring your pet's prescription and
your Pet Plus card!2) Purchase by phone and one of our pet
specialists will have it shipped to you FREE! Just call ###-###-####.3) Purchase online and have it shipped to you
FREE!Your additional benefits:20% off anything at PetCareRx.com that's not
covered by Pet Plus. No coupon necessary.25% off vet visits and procedures through Pet
Assure participating vets. Search for a vet.$50 off your pet's first boarding through
Rover.comThere's something for everyone so why not start
enjoying those benefits today?Check out your member status or view a summary
of all your Pet Plus benefits on www.PetPlus.com in the Member Area anytime.Tail W[redacted],Pet Plus Customer Care###-###-####[redacted]
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[redacted]If you'd like to unsubscribe and stop receiving
these emails click here [redacted].Privacy Policy[redacted]Terms of Use[redacted]Pet Plus is not a pharmacy. Pet Plus partners
with National Association of Boards of Pharmacy (NABP) accredited pharmacies
such as CVS, Walgreens, RiteAid and PetCareRx to fulfill your prescriptions.
Prescription orders dispensed through online mail-order will be directed to
PetCareRx.----------------------------------------------------------------------...⇄ /> [redacted]
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[redacted]   Dear [redacted], I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted]. In regards to his response we would like to clarify that our intentions with the promotions we offer and the discounts we provide customers are to promote savings for pet parents such as [redacted]. Our coupon disclaimers and membership “Terms of Use” are very cut and dry and specific in the way they are meant to be used. When we send out a coupon we clearly indicate how the coupon works in the fine print found in all coupons, as all coupons have limitations. When coupons that require a membership are applied to the cart page on [redacted] your are clearly notified that the membership has been added and it will be charged separately. It includes the cost details as well, and because the membership is charged separately you get 2 different confirmation emails. One email is confirming the order that was just placed and the second email is a receipt itemizing the membership cost $50 plus tax and membership “Terms of Use”. I am including again the SAMPLE screen shots of the check out process indicating that were we point out in several locations that the membership is billed separately and the cost of the membership etc. *Please see attached document for the screenshots. We do our best to be transparent with our customers and provide them as much information as possible when shopping with us and when using our coupons. It is at the consumer’s discretion to read the coupon information before applying it to their shopping cart. We sincerely apologize that [redacted] was not satisfied with our services; if there is anything further we can do to assist him he can contact us at ###-###-#### we are available Monday – Friday 9am - 6pm and Saturday 9am - 5pm and Sunday 9am - 3pm it is always our pleasure to be at your service.   Thank you, Michelle Marketing and Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

He is very wrong!  NO WHERE DID IT SAY THEY WOULD CHARGE ME $97 For a subscription!  Not only that, they just charged me the full price for the prescription, which was an additional $120!  I will never do business with this company again!  Buyer's Beware!  This is fraud at its finest!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I never received any contact about my cancelled order, and per the chat I had with the Rep Kate, she was going to contact me via email, not phone. (see attachment for proof of chat). I did not receive any phone call or voicemail about my order. The company did not even process my refund of such cancelled order, until I contacted them asking about my missing medication on Feb [redacted]. My understanding was contact would be made if the medication could not be filled, so I could contact another pharmacy to fill such RX. This company has been difficult to work with, and being a "member" means nothing to them. There is no care for their customer.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Dear [redacted],I am
writing to you in response to Revdex.com Case ID#[redacted] from [redacted]
called us asking for an emailed receipt for the Pet Plus membership. We sent
her a receipt on...

10/**/2015 and then again on 10/**/15 to the emails she
provided us : [redacted],
[redacted] and [redacted] responded to email em[redacted] letting us know she wanted
a refund for her membership because she was never informed the membership would
cost $50/year. We sent her an email on 11/*/15 explained that the coupon code “[redacted]”
is valid with a new annual membership to Pet Plus. This is explained at the
checkout page where she is prompted to add her coupon code. I have attached a
screen shot indicating what the customer would see after adding the coupon,
showing her the corresponding charges for the membership.We
also advised her that in order to provide her with a refund to the membership
we would have to charge her the retail price for the order. As a courtesy we
would be happy to provide her with a discount on the retail price for her order
of 20% off.  As of
today 11/*/15 we have not received a response to our offer for resolution in
the matter. Mrs E[redacted] can contact us if she would like us to honor the discount
offered to her by calling us at ###-###-####. Thank
you,MichelleMarketing
and Client Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is absolutely shameful that this company insists on deceiving the public with these deceptive practices. Please review:[redacted]As previously mentioned, if my membership fee is not refunded AND MY CREDIT CARD INFORMATION IS NOT REMOVED FOR RENEWAL NEXT YEAR, I will be pursuing this in small claims court. Since the company clearly does business in FL, this action will require hiring local attorney to defend itself. To me, it would make more sense to let me out of this fraudulent marketing scheme. and refund the seemingly nominal amount  compared to legal fees., not to mention negative word of mouth in the age of social media.
  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]Dear [redacted],I am writing to you in response to Revdex.com Rejection for Case ID#[redacted]. In [redacted]'s original complaint she requested a refund for her membership in the amount of $54.25. In our response to her original complaint we stated that we had processed a refund for said membership. [redacted]'s rejection is not clear, as we have already refunded the fee back to the original charge account as a courtesy to her and we have also canceled the membership. As previously mentioned the refund may take up to 10 business days to post to [redacted]’s account. We need clarification from [redacted] on what we can do to further assist her as nothing concrete was requested on her rejection to our settlement of the refund we provided. If there is anything further that we may assist [redacted] with we would be happy to do so, she can reach us at ###-###-####.Thank you,MichelleMarketing and Client Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The company offer no agreeable solution to this problem of charging over $100 fraudulently on my credit card.  The company’s only offer to settle this claim is to charge additional charges in order to cancel this deceptive, unauthorized “membership” that their company has been charging.As [redacted], the PetCareRx representative stated: “we can certainly cancel it but in order to process a refund for that membership we would have to charge her the retail price of that order.”   So in order for them to refund the $50 that they charged without my authorization, they first need to charge me and additional $55.  This is a completely illogical and unacceptable solution to this problem. This is exactly the problem I, and hundreds of other customers who have also filed complaint with the Revdex.com, are having with this company!  They are sending out intentionally misleading coupons without clearly stating the terms and conditions and then charging – unauthorized – “membership” fees that are not clearly shown, are not included on the final receipt or in the final order total!  Then when the company is pressed and told about the Truth in Marketing laws, their only response is to charge the consumer more money in order to cancel this deceitful membership! (The extra charges they offered to charge add up to OVER full retail price of the product, and, as stated in my original complaint against the company – if all costs and fees were clearly shown to the consumer, I and hundreds of other dissatisfied customers, would have chosen to NEVER do business with this company.)In [redacted]’s response, even when she quoted the terms and conditions of the coupon NO WHERE in the terms and conditions does it state that a $50 fee will be added to the order!  [redacted] is continuing to perpetuate the fraud and deception of this company.  In [redacted]’s response to the Revdex.com, she refused to address the questionable practice of their company sending out these email coupons to their current consumers (even referencing the customer’s previous orders with their company – see email 1) where the fine print specifies that these coupons are for “new annual members of PetPlus.”  As stated in my original letter, I was a new Petplus member, I received the coupons stating that the discount was for new Petplus members and again – NO WHERE on the coupon did it say that an additional $50 would be charged.  This was not an email intended to recruit new signups, but rather was sent to current members and a discount coupon offered to current members in an effort to get them to repurchase the item previously bought.  However, their company is using this fraudulent marketing to then charge additional fees – so far, I have been charged over $100 in charges by this company that I have NOT authorized, was NOT made aware of before I purchased the item and DO NOT agree to![redacted] continues to misrepresent the facts of this situation and deny the misactions of her company.  She states a conversation about returning the product but fails to include the part of the conversation where I told that supervisor that his “solution” was 100% unacceptable and that the only agreeable solution would be for the company to honor their own coupon.  I did not make any agreements or arrangements with this company and so far there have been NO reasonable offers from this company to resolve this problem![redacted] also refused to address the issue of their website very clearly stating two options when placing an order: 1. an option to purchase the product and “Add to cart” or 2. become a member and “Add with PetPlus” (see screen shot 1).   Since I was already a member and wanted to use the coupon they had sent to me as a new member, and not wanting to purchase an additional membership, I selected the non-member option.  I proceeded to check out, where again, options were given to enroll in the Pet Plus membership plan.  As you can see on screen shot 2, when it asks for “discounts, promotions or PetcareRX points” it specifies very clearly “Our savings are so great, we can only give you one, so pick the best!”  I again chose the Promo Code option and filled in a coupon code they had sent to me for having placed a previous order. (See email 1). [redacted] also failed to address the concern that when we checked out, the total was very clearly shown as $19.45.  There was no mention of an additional $50 charge, there was nothing on the online order showing a $50 charge in addition to the $19.45.  When we clicked “Confirm” we were only shown the Order Total of $19.45 and that is the ONLY amount we authorized.    Nor did [redacted] address the fact that the receipt the company sent us after our order had been placed was for the total of $19.45.  Even in the very receipt of the order from the company, the order total ONLY showed $19.45, when in reality, the company had actually charged $69.45 plus tax!  [redacted] conveniently chose to ignore these unethical practices of PetCareRx. [redacted] also did not address the fact that when placing the order I never AUTHORIZED this extra $50 charge.  I only ever authorized the $19.45.  In order to charge additional fees to my credit card, the fees must be clearly stated and the total amount included to be authorized by the consumer.  This was never done.[redacted] also chose not to address the unprofessional, obstinate behavior of the customer service representatives nor did she address the company’s refusal to provide a mutually agreeable solution. [redacted] refused to address the issue of Truth in Advertising and the misleading, misrepresentative nature of the coupons her company emails to their current customers.  Nor did she address the issue of why the coupons do not clearly state that a $50 charge will be included. [redacted] also failed to address the 100% satisfaction claim that their company supposedly espouses.  Her only options offered are options that 1. fail to honor their advertised coupons or 2. charge me additional money (more then the cost of the $50 membership they would then supposedly be refunding).   It makes absolutely NO sense for a company to offer to solve a problem by charging a customer $55 to then refund them $50 in fraudulent charges that should have never been charged in the first place.  How is it a reasonable solution for me to continue to pay this company even more money to settle this dispute?  This is NOT a LOGICAL or SENSIBLE solution at all!  It is frustrating and irritating that these are the company’s only solutions.  I am so gravely dissatisfied with this company, their representatives, their ethics and the way they’ve treated their customer that I wanted my entire membership canceled and the full $100 plus tax refunded immediately.  I do not EVER want to do business with this company and I want to part in their shameful practices.   I have never been met with so much obstinance or such strong unwillingness to resolve a customer’s complaint.  This company has been falsely advertising discounts on products but then, unbeknownst to their customers, charging an additional $50 without their knowledge and without their authorization.  This company has refused to offer any agreeable resolution to this problem and refuses to honor their 100% satisfaction claim.  This company has numerous complaints filed against them with the Revdex.com and all over [redacted].  This has been an ongoing problem and this company MUST be made to follow the laws and be held to higher standards. What an honorable and reputable company would do when there is a customer dispute is say “I’m so sorry you are unsatisfied.  Please accept my apologies for the inconvenience.  Those charges will be immediately refunded.  Would you like us to mail you a check or shall I refund that back to your card?”Then I would say "Apology accepted.  Please mail me a check since that card has been canceled due to fraudulent activity and to prevent ongoing future unauthorized charges (as have been the complaints of several other customers)." For these reasons above, the solution offered by the company does not resolve this complaint. 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 When I called the fist time it was to cancel ALL of it! Why would I keep a auto fill order if I wanted my account cancelled? That makes no sense.. This company should never have shipped anything nor billed my card. In my opinion it is fraud!!   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] Dear [redacted], I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted]. We spoke to [redacted] on 2/**/2016 where we came to a mutual agreement that we would cancel and refund her the membership fee in...

the amount of $54.11 and charge her the difference of the retail price of her order in the amount of $31.57. [redacted] was charged for the $31.57 on 2/**/16 along with the refund for the membership in the amount of $54.11. [redacted]’s refund may take up to 10 business days to post to her account from the day it was processed on 2/**/16; the refund transaction ID# is [redacted]. If there is anything else we can assist [redacted] with we can be reached Monday - Friday 9am - 6pm Saturdays 9am-5pm & Sundays 9am-3pm at ###-###-#### it is always our pleasure to be at your service. Thank you, Michelle Marketing and Client Services

[redacted]  I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted]. Pet Plus is a company that offers clients wholesale pricing on pet healthcare products. When a manufacture raises their prices on products we in...

turn also raise our prices. This does go both ways as manufacture prices may also decrease at any time, in which case we would also decrease our prices. The consumer market is subject to change at any point in time and we reserve the right to do such changes without notice. If  [redacted] has any additional questions or concerns, she can feel free to contact us at [redacted] Monday-Friday 9am to 6pm Eastern Standard Time, and Saturdays 9am to 5pm Eastern Standard Time. It is always our pleasure to be at your service. Thank you,Michelle Marketing and Client Services

[redacted] Dear [redacted], I am writing to you in response to Revdex.com Case ID#[redacted] from [redacted] contacted us in several occasions via email, chat and over the phone requesting that we refund...

her the Pet Plus membership fee in question. In each occasion we explained to [redacted] that in order to provide her with a refund we would have remove the coupon discounts and she would have to pay the difference of the retail price and what she has already paid. Each time [redacted] refused to do so. Upon listening to the recording of our last conversation with [redacted] dated 12/**/15 she requested to speak to a supervisor to insist we refund her the membership fee. In this conversation [redacted] was educated in detail on how she ended up being enrolled in the membership. We explained that she used a coupon “PETPLUS75” which gave her 75 % off her order with a new annual membership as shown on the coupon “Terms of Use”. As follows is an excerpt of the terms shown on all coupons. "Offers cannot be combined. Discount applies to the regular price of products. Discounts do not apply on certain items. Internet Promotions and Sales cannot be combined with other offers including points. Offer is for New annual members of Pet Plus. Discount is good on 1 item. Discount cannot exceed $75 Free standard shipping offer is applied to orders of $35 or more after discount, being shipped to destinations in the continental US only, and does not apply to refrigerated items, pet food, or orders over 35 pounds. PetCareRx reserves the right to modify this policy at any time without notice." In addition to the “Terms of Use” on the coupon we also indicated in several locations of the ordering process that the Pet Plus member has been added to the order and the charge for it being $50. Please refer to the sample screen shot every customer sees at the shopping cart after adding coupon codes such as “[redacted]”. If there is anything further that we may assist [redacted] with, we would be happy to do so, she can reach us at ###-###-####. Thank you, Michelle Marketing and Client Services Manager

[redacted] Dear [redacted], I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted] first communication with us was on 10/**/15 stating that the product she purchased was not working for her pet. Our...

guarantee department contacted her on 10/**/15 and upon speaking to her we determined that the reason the product was not working was because her pet had fleas prior to having started treatment. We explained to [redacted] that in order for the medication to work it must be used consecutively for 3 months, and as a courtesy we sent her a product free of charge to help with the flea infestation (Capstar –Flea Killer). [redacted] contacted us again on 11/**/15 she stated that the “Capstar – Flea Killer” we sent her did not work either. Our guarantee department left [redacted] voice messages on 11/**/15, 11/**/15 & 11/**/15 to try and resolve the matter. We spoke to [redacted] on 1/**/16 and came to a mutual agreement that we would provide her with a refund for the product in the amount of $31. The refund was processed on 1/**/16 and may take up to 10 business days to post to [redacted]’s account. If there is anything else we can assist [redacted] with we can be reached Monday - Friday 9am - 6pm Saturdays 9am-5pm & Sundays 9am-3pm at ###-###-#### It is always our pleasure to be at your service. Thank you Michelle Marketing and Client Services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On 4/*/2017 I again received a phone call, that was directed to my voice mail, from PetcareRx.  They HAVE NOT corrected the problem.  But in their response to the Revdex.com, and like they told me over and over, they said they have.  They have not.And, btw, the app I installed to direct their incoming calls, was supposed to hang up the call, not even sending to voice mail. But it did not work.  So I am still dealing with voice mails from them.Thank you so much for stepping in and taking charge of this for me.  I could get no where with them.  I hope you can.  I do have records of all the VMs and emails concerning them. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]   Dear [redacted],   I am writing to you in response to the reopened Revdex.com Case ID# [redacted] for [redacted]. We have looked further into this scenario a second time and we cannot refund [redacted] for her order.  [redacted]placed an order on our website on 10/**/2015 where she selected to enroll into the Pet Plus membership by adding her purchase to the cart using the Pet Plus membership discounts. As stated in the membership Terms and Conditions the membership renews automatically every year unless a customer cancels it before the renewal date. Those Terms were emailed to [redacted] on the date of purchase and are available on the Pet Plus website as well ([redacted]).   The “Automatic Shipment” feature was selected on the order when it was placed on 10/**/2015. Since [redacted] placed an order for a 12 month supply of the Nexgard medication at the time, an order for the exact same medication was generated 12 months later on 10/**/2016. We sent [redacted] multiple emails not text messages in regards to the processing of the order giving her ample time to inquiry and cancel the order if needed. We did not find any prior written or verbal communication indicating she requested not to fill her order with the email address that was provided on the Revdex.com letter ([redacted]). Since the automatic shipments were set up online and we did not have communication with [redacted] during the process we shipped the order as scheduled.     When [redacted] contacted us on 11/*/2016 we explained that the order was set up for auto shipments when the original order was placed on 10/**/2015, therefore we unfortunately cannot refund her for the order and furthermore explained that since the order is a prescription medication we cannot legally accept a return for the medication. We did however cancel [redacted]’s future auto shipments per her request so this does not happen again.   Additionally we have canceled the Pet Plus membership per [redacted]’s request on 11/*/2016 and processed a refund for the membership on 11/**/2016 (RefundTransaction ID # [redacted]). Please be advised that the membership refund can take up to 10 business days to post back to [redacted]’s account, depending on the bank institution.   If [redacted] needs further assistance we willbe happy to help she can reach us at ###-###-####.   Thank you, Michelle Marketing and Client Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As stated previously, this was fraud,false advertising by Pet care RX. I will not pay this company any money. I paid Vets First Choice for the flea product that they sent to me at the agreed upon price. Pet Care RX is deliberately not posting/mentioning the fee with the coupon pop-up, follow up email or the  original bill. They hide this fee by billing it separately. In my case about two day after the original purchase. I did not even realize that they had billed me separately for their Pet Plus program until I viewed my credit card statement on line & saw two charges from two different companies for what I thought was the same order/product and immediately  called the credit card company to report the fraudulent use of my card. At the credit card companies request I called Pet Care RX to question their charge of $50. As stated before, I spoke with Ava on 9/*/16, Peggy on 9/*/16. In both cases I requested to speak with a supervisor and was told they were not available. On 9/*/16 a message was left on my answering machine by Amy. I still have the message on my machine & I would be glad to share it with you. Amy never identified herself as a supervisor. She did not make any offer. She just said that we can not honor the price I paid without paying the membership fee. The 20% off that is mentioned in their settlement offer  is not a "courtesy" but the regular offer in bold print on their  website to get a potential customers attention.  Please check out the website yourself & follow the direction to receive the *5% discount. Prior to the order arriving I received * emails from Pet Care RX none of them mentioned the "hidden" fee but they did tell me that they were giving my order to another company. The email also included the following information "Note: Pricing and availability subject to change. Not responsible for typographical errors. PetCareRx is constantly updating our website to offer the most competitive pricing possible. During an update, pricing or product information may appear in error. PetCareRx reserves the right to cancel any order where errors are involved. We apologize for any inconvenience this may cause.All discounts applied automatically at checkout. Free shipping applies to destinations in the continental US only and does not apply to refrigerated items and items over 35lbs. Discounts do not apply to pet food products."Again no mention of the "fee". Nowhere in the information/terms of the coupons, not even the fine print on the coupon does it mention the fee for a new annual members of Pet Plus. At best this is false advertising at worst fraud. I will not pay this "fee" nor will I pay any additional money to Pet Care RX. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
You never had a section on the website where I accepted and authorized this original charge to my card. This business is extremely deceptive and steals people's money from them with hidden charges. If this business was honest about its membership fees and requirements then explain to me how 4 other colleagues plus myself got dooped out of $50.00 for this fee they DO NOT GET PERMISSION to charge to your card.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]