PetCareRx, Inc.

Review: I have asked this company to stop placing unauthorized "membership" charges on my credit card for three months in a row. The bank has reversed the first two charges and the company claims each time it will stop the charges. This month they changed their billing name from Pet Plus Membership to Pet Plus LLC, seemingly to get around the bank's block on further charges from them to my account. They always say a [redacted] will call me back to discuss and assure me they will cease these charges but no one ever calls. I have spoken to them three times regarding this behavior but it will not stop.Desired Settlement: Never charge my account again - cancel the unauthorized "membership" immediately.

Consumer

Response:

At this time, I have not been contacted by PetCareRx, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

We are writing to you in response to case # [redacted] from customer [redacted]. [redacted] initially called in on 3/*/2014 to advise us that his credit card was fraudulently charged for Pet Plus Membership which he did not enroll in. His concern was forwarded to our Escalations department for an investigation and a callback to resolve. Since then there have been multiple communications attempts between [redacted] and the Pet Plus representatives to get this issue resolved. In order to cancel the membership and refund the charges, we were attempting to get the credit card number as it was a fraud charge and we could not find any transactions under [redacted]'s name. Our escalations department had made multiple attempts to attain his credit card number and have been unsuccessful in being provided that information from [redacted]. Our Call Center [redacted] reached out to [redacted] to follow up on this matter and see if he would be willing to provide her his credit card number to resolve this matter and at that point [redacted] has cancelled his credit card and therefore he is no longer enrolled in the Pet Plus membership or receiving any further charges. The desired settlement has been met.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company is not telling the truth about my failure to respond to them with my credit card number. The fact is they never acted on months of MY CONTACTING THEM with no action taken BY THEM except for continuing to charge me again month after month following the complaint. Her response is a lie. I need no further satisfaction as she correctly states that I cancelled the card they were fraudulently charging each month, which was the one and only way to make them stop. Now lying about their attempts to correct it is ludicrous. This business is not only a scam but then they blame their victims for not responding to THEIR efforts to resolve things.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This fraudulent business charged me fifty dollars for some membership that I never authorized. When I called them to get my money refunded they placed me on hold a LONG time and refused to refund money. They are a total scam. BEWARE!! In looking them up there are many other complaints. I'm not alone. What a horrible business to scam people with DYING dogs. Unethical!!!!!Desired Settlement: I want the 50 dollars refunded.

Business

Response:

[redacted]

[redacted] Dear [redacted], I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted]. [redacted] contacted our company on 2/*/16 requesting to get a refund for the Pet Plus membership. We explained to [redacted] that she was enrolled in the membership when applying a coupon code “[redacted]” on her order as stated in the “Terms of Use” of the coupon and also at the point of check out. We offered [redacted] a refund for her membership if she canceled and returned the unopened/unused merchandise she had ordered which she agreed to do so. When the product has been received back in stock we will refund her for her order and for the membership. No refunds may be processed until the product is retuned. As [redacted] was advised over the phone she does also have the option of keeping the product for a discount of 20% off the retail price of her order. If we did this, we can process a refund for the membership right away. [redacted] can reach us Monday - Friday 9am - 6pm Saturdays 9am-5pm & Sundays 9am-3pm at ###-###-#### It is always our pleasure to be at your service. Thank you Michelle Marketing and Client Services.

Review: I have been trying to unsubscribe from your emails for the past month and it is not working. I contacted your representatives 3 times and the problem is not solved. I am still getting these emails everyday and I want the harassment to stop.Desired Settlement: To not receive any more emails.

Business

Response:

[redacted]PetCareRx[redacted] Dear [redacted]

[redacted],I am writing to you in response to BBCase ID# [redacted] from [redacted]. [redacted]notified us that she is receiving numerous emails from our company on 7/**/15.We took immediate action after receiving [redacted]’s requests. We have sinceremover her email completely from our system. We do apologize however, we have beenexperiencing an issue with our systems unsubscribing clients properly. As of7/**/15 we resolved it and [redacted] should not be receiving any more of ouremails from PetCAreRx. However if she does have any further issues, questions or concernsshe can feel free to give us a call at ###-###-####. Thank You,Michelle Marketing and Client ServicesManager

Review: When ordering a flea medication I used a code for the medication. It was not clear at all when using this code that I would be charged an extra 50.00 because Petcare rx enrolled me in PetPlus LLC. I was billed on my credit card for the flea medication, 41.60. plus an extra 50.00 for a Pet Plus LLc enrollment. Which I did not agree to! I did receive an email to cancel from Pet Plus LLC , which I did but they still charged me the extra 50.00 anyway. I would never use this company, I would not dare expecting some extra charges, very sneaky underhanded way of doing business!Desired Settlement: I expect my 50.00 back!

Business

Response:

[redacted]

[redacted]I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted]. We spoke to [redacted] on 2/**/16 and explained to [redacted] that she was enrolled in the membership when applying a coupon code “[redacted]” on her order. As stated in the “Terms of Use” of the coupon and also at the point of check out, in order to use the coupon you must become a new annual Pet Plus member. “Terms Of Use” :"Offers cannot be combined. Discount applies to the regular price of products. Discounts do not apply on certain items. Internet Promotions and Sales cannot be combined with other offers including points. Offer is for New annual members of Pet Plus. Discount is good on 1 item. Discount cannot exceed $75 Free standard shipping offer is applied to orders of $35 or more after discount, being shipped to destinations in the continental US only, and does not apply to refrigerated items, pet food, or orders over 35 pounds. PetCareRx reserves the right to modify this policy at any time without notice."After speaking to [redacted] on 2/**/16 we canceled her membership per her request and removed her from our emailing and mailing list. If [redacted] would like a refund for the membership fee, we would have to charge her for the retail price of the order and remove the coupon discounts. For further assistance she can reach us Monday - Friday 9am - 6pm Saturdays 9am-5pm & Sundays 9am-3pm at###-###-#### It is always our pleasure to be at your service.Thank you,Michelle Marketing and Client Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am wondering just how much would it be for the full purchase price of the flea medication!? Most likely it would exceed the 50.00 for "enrollment " in the pet plus program. It seems to me that being a dissatisfied customer and being charged on my card without my confirmation does not matter. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted] Dear [redacted], I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted]. [redacted] has paid $41.60 for her order. The retail price of her order is $79.39 so [redacted] would only have to pay the difference of $37.79. If [redacted] wants to go ahead with the refund by selecting to be charged for the difference of the retail price of her order she can reach us Monday - Friday 9am - 6pm Saturdays 9am-5pm & Sundays 9am-3pm at ###-###-####. It is always our pleasure to be at your service. Thank you, Michelle Marketing and Client Services Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: would like a call from CORPORATE OFFICE....issues with my order called several times, again today 30 minutes with a supervisor. live chat who had the nerve to ask if the order was for a pet that has been deceased for over 2 years. talk about making me cry while at work! WILL NEVER ORDER FROM AGAIN!Desired Settlement: corporate call back and whatever deemed appropriate if u wish to have my business and given a second chance with my 5 animals aka kids.

Business

Response:

[redacted]

[redacted]Dear [redacted],I am writing to you in response to Revdex.com Case ID#[redacted]

from [redacted]. We spoke to [redacted] on 10[redacted]/15 and offered to reship his order at no cost and expedite the

order as a courtesy. As of today 10/**/15 [redacted] has confirmed that he has received

his order.If

there are any additional questions or concerns that we can assist [redacted] with,

he can feel free to call us at ###-###-#### it is always our pleasure to be

at his service. Thank you,MichelleMarketing and Client Services Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was online looking at pet meds on pet care RX. A ad popped up for PetPlus saying that I would receive a 75% discount by just entering my email address & signing up. I entered my email address and received a email with a coupon code to save the 75% when signing up. Nowhere in the pop up or the email does it state that I would be charged a $50 membership fee. After I placed my order with pet care RX, I received the email from them with my membership information and my showing the charge for $50.00. The $50 charge should have been in either the pop up or the email with the coupon code or BOTH! If I had known about the $50 charge, I would not signed up or used the code.Desired Settlement: I would like a refund of the $50 I was charged and they can cancel my membership. I also don't want them to renew my membership next year & charge me again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

This company is a took money for a membership that I did not approve! Do not use coupons sent out from PetPlus LLC it is a scam!!!! They will charge your account with out your approval.

Review: Petcarerx sent email stating "you have 70% off frontline plus and more use code [redacted] shop now" However when you use this "code" you are secretly signed up for their pet plus program and billed (separately, so you won't notice ) $50. annually. This is stated in the fine print but the fine print is VERY fine and located way past the point where most people scroll with not so much as an asterisk to call attention to it . EXTRAORDINARILY DECEPTIVE !!!Desired Settlement: Modification/discontinuance of an advertised claim How about just trying HONESTY! If your products and practices are high quality and ethical, shouldn't that be enough?

Business

Response:

[redacted]PetCareRx[redacted] Dear [redacted],I am writingto you in response to BB Case ID# [redacted] from [redacted]. [redacted] has not placed an order with ourcompany since 5/**/2011. The e-mail he received is an advertisement for ourPetPlus membership. Our coupons offer a percentage off their first order asPetPlus members when a membership has been purchased with those coupons. Inaddition to that the Fine print clearly states the following information: “Offers cannot be combined. Discount appliesto the regular price of products. Internet promotions and sales cannot becombined with other offers including points. Offer is for new annual member of PetPlus. Discount is good on 1item only. 1 discount per household. *Free standard shipping offer is appliedto order of $35 or more after discount, being shipped to destinations in thecontinental US only, and does not apply to refrigerated items, pet food, ororders over 35 pounds. PetCareRx reserves the right to modify this policy atany time without notice.”Whenour customers visit our website during the order placement online, the checkoutpage includes the box below before submitting the order to advise customers theywill be enrolled in a $50 annual membership of Pet Plus.We have forwarded [redacted]’s concerns about the promotion material we sent him for review on its delivery. If he has any questions or further concerns he can feel free to contact us at ###-###-#### We hope this helps.Thank you,[redacted]

Review: I received an email from Pet Care RX that they were shipping Advantage Multi for my dog. I called them on 6/**/14 and they said it shipped and it was on automatic order. I said I never signed up for that. They said I did. I was told to call them when the order came but they could not take it back. I called them today and said I didn't want it. They, ([redacted]) said I ordered it automatically. Then when I said I didn't, she said oh, I see it was cancelled in December. Then she had me wait on the phone and came back and said I ordered it. Now I am being charged $85.33 for a product I did not order and they will do nothing for me.Desired Settlement: Either take the product back and give me a refund or just give me a refund.

Business

Response:

Our return policy state - Due to general health considerations, we regret that there can be no returns on vaccines or prescriptions. In addition, we are unable to accept returns for personalized products. Due to general health considerations, we regret that there can be no returns on vaccines or prescriptions. In addition, we are unable to accept returns for personalized products.

However because [redacted] had requested his last auto ship order, order # [redacted], to be cancelled and the agent failed to cancel the auto ship option order # [redacted] shipped in error. [redacted] has been contacted and a return label sent to pick up the order in question. Once we have receive conformation that the package has been shipped the refund will be processed.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I just received UPS labels to ship their product back. They called and said they were sending them and I would get credit when they received it back. I shipped it back via UPS this monring. When they give me credit for the charge then the dispute will be settled. [Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We received order # [redacted] back into our warehouse yesterday 7/**/2014. The refund has been processed in the amount of $85.33, conformation number [redacted] should see this refund reflect on his account within 3-4 business day. I have attached the refund confirmation email we would have sent however [redacted] does not have an email on his profile with us.

Thank you,

Review: I signed up for Pet Plus based on their price of a specialized cat food that our cat requires, a 17.6 lb. bag of Hill's Prescription Diet C/D cat food. They listed the price for Pet Plus members as being $39. The retail price for the cat food is about $60. After paying $50 for a yearly membership, I called to order a bag. After holding for 5 or more minutes, I was disconnected from being on hold. I went to the Pet Plus website to order a bag of the cat food online. The price was now changed to $59. The $20 savings per bag was the reason I paid $50 for their membership, and they advertise wholesale food pricing as one of the benefits of being a member. I called their customer service line again to complain about the new price listed on the food. After waiting on hold 10 minutes, I was again disconnected.Desired Settlement: I would like a refund of my $50 from Pet Plus. In two efforts, I have been unable to speak to anyone from the Pet Plus organization as I have been disconnected from their hold queue. I would also like an explanation of the price increase from $39 per bag of cat food to $59 per bag of cat food once I signed up for membership.

Business

Response:

[redacted]

[redacted] Dear [redacted], I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted]. We spoke to [redacted] on 1/**/16 and have come to a resolution. We have canceled his membership as requested and processed a refund in the amount of $50. As advised, please allow up to 10 business days for the refund to post to the charge account. If there is anything further that we may assist [redacted] with we would be happy to do so, she can reach us at ###-###-####. Thank you,MichelleMarketing and Client Services Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Further, I applaud their efforts to call me back several times, as I was unavailable to take their first 5 or so attempts to reach me. When I discussed my dissatisfaction with the company, the representative apologized and did not hesitate to refund my money. Their customer service was 1000% better than my original contact with the company, and I leave the experience with a better feeling about PetCareRx.

Sincerely,

Review: Canceled my order the same day it was placed, on the16th of September. They canceled the 1 dollar auth charge, but charged me 50 dollars to my paypal account. Ive been fighting with them for over a week now to get mt monwtDesired Settlement: Full refund of $50

Business

Response:

[redacted]

[redacted]Dear [redacted],I am writing to you in response to Revdex.com Case ID#[redacted] from [redacted]. We have tried to contact customer on the phone numbers listed both on the Revdex.com letter ###-###-#### and on their profile ###-###-#### with no response.According to our records the refund was processed on 9/**/15 the confirmation Transaction Id # is [redacted]. This was confirmed with the customer when they called on 9/**/15 and confirmed again on the 9/**/15. [redacted] was advised that this may take up to 10 business days to post to their account.If they have any additional questions or concerns, they can feel free to call us at ###-###-#### it is always our pleasure to be at their service.Thank you,MichelleMarketing and Client Services Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They charged me without my consent, did not mention membership fee. I emailed and called them 4 times total and they agreed to cancel and refund $54.38, but I haven't seen anything yet. Charged me August [redacted], 2015 and processed 8/*/15. They cancelled my account, but no refund and both ladies that I spoke to stated that I will be receiving it in 7-10 days.Desired Settlement: $54.38

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a pet presription product from their online site. By signing up for their emails (I gave my email address), I received a 75% off coupon, which I used on my first purchase with them. The fine print of the coupon said "Offer is for New annual members of PetPlus. " There was no further information on what that meant, and no indication that there were additional charges with that membership. I assumed it meant signing up for their promotional emails, which is what I had done to receive the coupon. A few weeks later, on my credit card statement, I saw an additional charge for $54.45. When I called, they explained that this was the charge for the Annual Membership. That was the first time I was informed that there was a charge associated with using the coupon. I never authorized the charge. At no point during the original purchase was my purchase stopped or was it flagged that there would be an additional charge. The receipt for the original purchase does not include this Annual Membership charge. Despite two calls to the company, they have not been able to provide me with a receipt for the Annual Membership charge, nor any proof that I authorized it. (They say they have sent the receipt, but I've given them three different email addresses, and not received the receipt at any one of them. I have been able to receive different communications from this business at each of those three email addresses, including a receipt for the original purchase.)

I think the Membership Charge should be refunded. The amount that I saved with the coupon is more than the Membership charge, but I don't think that is relevant, because I was not fully informed of the situation in the first place, and I may not have made the original purchase if I knew what the true charge was. I feel like I was tricked into the total charges.Desired Settlement: Refund of the Membership Charge

Business

Response:

[redacted]

[redacted]Dear [redacted],I am

writing to you in response to Revdex.com Case ID#[redacted] from [redacted]. [redacted]

called us asking for an emailed receipt for the Pet Plus membership. We sent

her a receipt on 10/**/2015 and then again on 10/**/15 to the emails she

provided us : [redacted],

[redacted] and [redacted]. [redacted] responded to email em[redacted] letting us know she wanted

a refund for her membership because she was never informed the membership would

cost $50/year. We sent her an email on 11/*/15 explained that the coupon code “[redacted]”

is valid with a new annual membership to Pet Plus. This is explained at the

checkout page where she is prompted to add her coupon code. I have attached a

screen shot indicating what the customer would see after adding the coupon,

showing her the corresponding charges for the membership.We

also advised her that in order to provide her with a refund to the membership

we would have to charge her the retail price for the order. As a courtesy we

would be happy to provide her with a discount on the retail price for her order

of 20% off. As of

today 11/*/15 we have not received a response to our offer for resolution in

the matter. Mrs E[redacted] can contact us if she would like us to honor the discount

offered to her by calling us at ###-###-####. Thank

you,MichelleMarketing

and Client Services Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not recall ever viewing the screen shot that they sent. I ask that the company confirm that that screen shot would be presented when purchasing from their site on a mobile device. Also, the screen shot is generic - how is a copy of a generic screen shot proof that it applied in the case of my order?As mentioned previously, I have not received a receipt for the membership charge, despite the fact that other emails that they company has sent have come through to me. I request that the company provide a receipt for the annual membership charge to the Revdex.com. Also, do they have any proof of my authorization of that charge?

Thanks,Emily

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Michelle

M[redacted]PetCareRx[redacted]

[redacted]Dear

[redacted],I am

writing to you in response to Revdex.com Case ID#[redacted] for [redacted]. The

screen shot we attached is a sample where you see the summary of your cart total

and what you see when a coupon is added to your cart as well. That screen is

shown to every single customer on every order that is placed with the coupon [redacted] used ([redacted]). That is the

exact screen [redacted] would have seen after applying her coupon to the cart.

It is system generated to provide customers with details on the summary of

their order. It works the exact same way every time on every single order. This

screen is also available on the mobile version for customers placing orders on

their smart phones. By

applying the coupon [redacted] to her order we assume that [redacted] has read

and understood the “Terms of Use” on her coupon provided to her on the email

containing the coupon code. The “Terms of Use” are as followed: “Offers cannot be combined.

Discount applies to the regular price of products. Discounts do not apply on

certain items. Internet Promotions and Sales cannot be combined with other

offers including points. Offer is for New annual members of Pet Plus.

Discount is good on 1 item. Discount cannot exceed $75. Free standard shipping

offer is applied to orders of $35 or more after discount, being shipped to

destinations in the continental US only, and does not apply to refrigerated

items, pet food, or orders over 35 pounds. PetCareRx reserves the right to

modify this policy at any time without notice.” After

applying the coupon [redacted] completed her order by providing her charge card

information in the screen that followed. By [redacted] providing us with her

form of payment she is allowing us to charge her not only for her order but

also for the membership as we advise her in the summary page that she would be

charged separately. That is proof to us that we have authorization to collect

payment. As

mentioned before to provide [redacted] with a refund for the unwanted and

canceled membership we would have to charge her the retail price for her order.

We did offer [redacted] a 20% discount for her order so she can pay the

difference and get her membership refunded; however [redacted] declined our

offer. Attached

is the Welcome Email [redacted] states she did not receive and the statement

receipt for the charge Thank

you,MichelleMarketing

and Client Services Manager-------------------------------------------------------------------------...⇄ Plus[redacted]Welcome to Pet Plus - the new way to save on

your pet's medication, supplements, specialty food and so much more. We

recognize that even though a pet owner's love has no limits, the ability to

care for his or her pets does. At Pet Plus, we remove the limits to pet care

whatever they may be: costs, convenience, lack of knowledge, or access to a

national community of fellow pet lovers. Our goal is to help you give Lulu the

best care possible.Your membership ID number is: [redacted]Your login is: [redacted] Please click here to create your password:[redacted]Your Order Total is: $54.45Three easy ways to fill your pet's prescriptions

or preventatives at wholesale, members-only pricing:1) Pick up at your local pharmacy, where most

pet medicines are available. Don't forget to bring your pet's prescription and

your Pet Plus card!2) Purchase by phone and one of our pet

specialists will have it shipped to you FREE! Just call ###-###-####.3) Purchase online and have it shipped to you

FREE!Your additional benefits:20% off anything at PetCareRx.com that's not

covered by Pet Plus. No coupon necessary.25% off vet visits and procedures through Pet

Assure participating vets. Search for a vet.$50 off your pet's first boarding through

Rover.comThere's something for everyone so why not start

enjoying those benefits today?Check out your member status or view a summary

of all your Pet Plus benefits on www.PetPlus.com in the Member Area anytime.Tail W[redacted],Pet Plus Customer Care###-###-####[redacted]

[redacted]If you'd like to unsubscribe and stop receiving

these emails click here [redacted].Privacy Policy[redacted]Terms of Use[redacted]Pet Plus is not a pharmacy. Pet Plus partners

with National Association of Boards of Pharmacy (NABP) accredited pharmacies

such as CVS, Walgreens, RiteAid and PetCareRx to fulfill your prescriptions.

Prescription orders dispensed through online mail-order will be directed to

PetCareRx.----------------------------------------------------------------------...⇄ />
Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Even if the company is technically correct, I think this are using a misleading business practice. They give an order total, as shown and circled in the screenshot they sent, and then include a separate charge that is not included in the total. Something should not be labled total if it is not a total.Also, I'd like to note that I finally received the receipt for the annual charge from them on November **. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

First off, this company is a scam. They claim that if you join their "club" then you save a ridiculous amount of money, when they just raise their prices to make it seem that way. Their "sale" prices are the same as everyone else's regular prices. I had a very bad experience with this company as I ordered my dog food through them. It took two weeks to receive the food, in which my dog had run out of food in the meantime. It has NEVER taken TWO WEEKS to receive a package that I have ordered for a US based company. They charged my card twice, refunded it the first time, claiming that they were unable to get the product out on that day, so they refunded the money and then recharged me SIX days later when the food finally was marked as shipped. When I questioned them they came up with numerous excuses as to why it was taking so long, none of which made any sense. How can I order from another company a week later and still receive it before this original order gets to me? I will not be shopping here anymore. Horrible shipping times and horrible customer service.

Review: I had ordered the Frontline Plus for my dog and about two weeks after putting it on, it was still not working. I had contacted the company to let them know that it was not working and that my dog was still getting all bit up from the fleas. They said for the money back guarantee we would have to use the product for the 3 months and if it still didn't work that we would get our money refunded back to me. They had also told me that they were sending a product to go along with the Frontline plus called Capstar which also didn't work. I had contacted them again to let them know that the product was still not working a month later and they told me that I would have to get in contact with Frontline themselves instead of dealing with the problem. I did not purchase the product through Frontline. I purchased the product through PetcareRX. I had even signed up for PetPlus because I thought that the product would work as it is so expensive. Contacted them back 3 months later to let them know that the product did not work and the customer service rep I talked to told me that she had to forward it up to Flea and Tick warranty department and they would call me back. I still have yet to receive a call from them to resolve the issue. I have contacted them on three separate occasions and I had to purchase another product to take care of the fleas and it worked just fine. They keep giving me the run around. This is getting ridiculous.Desired Settlement: Would like my refund for the full $31.00 because the product did not work as advertised.

Business

Response:

[redacted]

[redacted] Dear [redacted], I am writing to you in response to Revdex.com Case ID# [redacted] for [redacted]. [redacted] first communication with us was on 10/**/15 stating that the product she purchased was not working for her pet. Our guarantee department contacted her on 10/**/15 and upon speaking to her we determined that the reason the product was not working was because her pet had fleas prior to having started treatment. We explained to [redacted] that in order for the medication to work it must be used consecutively for 3 months, and as a courtesy we sent her a product free of charge to help with the flea infestation (Capstar –Flea Killer). [redacted] contacted us again on 11/**/15 she stated that the “Capstar – Flea Killer” we sent her did not work either. Our guarantee department left [redacted] voice messages on 11/**/15, 11/**/15 & 11/**/15 to try and resolve the matter. We spoke to [redacted] on 1/**/16 and came to a mutual agreement that we would provide her with a refund for the product in the amount of $31. The refund was processed on 1/**/16 and may take up to 10 business days to post to [redacted]’s account. If there is anything else we can assist [redacted] with we can be reached Monday - Friday 9am - 6pm Saturdays 9am-5pm & Sundays 9am-3pm at ###-###-#### It is always our pleasure to be at your service. Thank you Michelle Marketing and Client Services.

Review: I order some spray from Petcare and when I got my bank statement I noticed I was charged 54.25 by Petplus.I knew I hadn't ordered anything from them so I went in to see what this was all about. It turns out to be pet insurance that I did not order. How did these rip offs get my card number. They did not have my permission to take 54.25 out of my account.I have five dogs what would I buy insurance for just one? I want my money back or heads are going to roll. Why do you back a business that does people like this? This is a scam! I will never buy anything from Pet care again because they allowed Pet plus access to my account info.Desired Settlement: I had better get my money back. I am on Social Security I can not afford this. I have to get my money back NOW!!

Business

Response:

[redacted]PetCareRx[redacted]

[redacted]Dear [redacted],I am writing to you in response to Revdex.com Case ID#[redacted]. We have no record of [redacted] contacting us about her order or membership. I see that [redacted] placed her order with us on 10/**/15 where she used a coupon “[redacted]”. This coupon provided [redacted] with a discount on her order as a new annual Pet Plus Member as stated in the “Terms of Use” on the coupon.Terms of Use on coupon are as followed:"Offers cannot be combined. Discount applies to the regular price of products. Discounts do not apply on certain items. Internet Promotions and Sales cannot be combined with other offers including points. Offer is for new annual members of Pet plus. Discount is good on 1 item. Discount cannot exceed $75..."In this complaint [redacted] is requesting a refund for her membership. Since the order was placed using coupon “[redacted]” normally we charge the retail price for the order to provide customers with a refund for the membership. However as a courtesy to [redacted] we have canceled and refunded the membership in the amount of $54.25. The refund may take up to 10 business days to post to [redacted]’s account. If there is anything further that we may assist [redacted] with we would be happy to do so, she can reach us at ###-###-####.Thank you,MichelleMarketing and Client Services Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They are liars! I wrote to them several times here is a copy of their email!

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

[redacted]

[redacted]Dear [redacted],I am writing to you in response to Revdex.com Rejection for Case ID#[redacted]. In [redacted]'s original complaint she requested a refund for her membership in the amount of $54.25. In our response to her original complaint we stated that we had processed a refund for said membership. [redacted]'s rejection is not clear, as we have already refunded the fee back to the original charge account as a courtesy to her and we have also canceled the membership. As previously mentioned the refund may take up to 10 business days to post to [redacted]’s account. We need clarification from [redacted] on what we can do to further assist her as nothing concrete was requested on her rejection to our settlement of the refund we provided. If there is anything further that we may assist [redacted] with we would be happy to do so, she can reach us at ###-###-####.Thank you,MichelleMarketing and Client Services Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I've been a member of PetPlus for the past few months. I've saved a ton of money, and their support staff is fantastic. Would definitely recommend!

Review: Responded to a SUPER DEAL, after I had placed an appropriate order with PETCARERX/PETPLUS. I thought Wow that is great, now that I ordered they are offering me to re order the same product immediately at a very low price. Never thinking then would SCAM me into something I never wanted, like a [redacted] insurance program. There was NOTHING to that fact in the ad or when I placed the order, just the order cost and FREE SHIPPING. It is true what they say, when it's too good to be true, then it usually is and in this case it is absoltely FRAUD. I have tried disputing this on my credit card and PETCARERX/PET PLUS refunsed! So once again I am fighting over something I never ordered. I real scam! I will continue to FIGHT this for it is just not ethical at all. I want other to be aware of their advertising tactics to get customers roped into something they never ordered. They just kind of tag it on without your authorization!Desired Settlement: Fraudulent charges refunded immediately! This company ropes customers in through fraudulent advertising and then charges their credit card unknowingly!

Business

Response:

[redacted]

[redacted]Dear [redacted]

[redacted]I am writingto you in response to Revdex.com Case ID# [redacted] from [redacted]. We havebeen communicating with [redacted] since Monday August **, 2015 emailing backand forth about a charge in the amount of $54.1* she did not know what it wasfor. [redacted] then emailed the advertisement she responded to in order toget the SYNOVI G4 SOFT CHEWS FOR DOGS 120 Soft Chews at a discounted price of$15. Right below the advertisement details for the product was the fine printinformation which clearly stated the following information: “Expires 06/**/2015 at 11:59pm. Offers cannot be combined. Discount applies to one supply of SYNOVI G4 SOFT CHEWS FOR DOGS 120 Soft Chews. Discounts do notapply on certain items. Internet promotions and sales cannot be combinedwith other offers including points. Offer is for new annual members of PetPlus. Discount is good on 1 item…” In additionto that when they added the product to their cart they were also informed atthe checkout screen that the [redacted] membership, which they selected to use inorder to get the product at the $15, was also added to their cart. [redacted] filed a dispute with herbank for the charge before she contacted us, that dispute was declined by[redacted] due to the terms of the charge. However as a courtesy we did process arefund and this was explained to her in the last email we sent to [redacted]dated September *, 2015 at 7:0*pm: “HelloAngela,Thefunds have appeared back in our system. Due to the dispute they get releasedfrom us to the bank upon the investigation and once it is approved or deniedthey get processed properly. We have however processed your refund in theamount of $54.16. Refunds could take up to 10 business days to appear back intoyour account contingent on the credit issuer. You can reference transaction ID7496269446 for your records.”Thank you,MichelleMarketing and Client Services Manager

Review: Was sent a coupon code via email to purchase a flea product for my dog at a 75% of price. I ordered the product and then AFTER getting and using the product I discovered and additional $50 charge on my account for some membership fee that I did not agree to. This membership fee did not even show on my checkout cart on the site nor on the order slip that was with the package. It wasn't until I was checking my bank statement that I had discovered this charge. I have called PetcareRx 2x and sent them 2 emails asking them to refund my membership fee since I in no way authorized them to charge my card and clearly the site is deceptive. Then they sent me a email stating they would refund my $50 and gave me a refund transaction #. I checked my bank statement and lo and behold they did refund my $50 but then charged me $81.07 without my permission and zero explanation of the charge. I phoned them again and they said since I asked for the membership charge back and canceled my membership they charged me the price of the product without the coupon code. In order for me to get my $81.07 back I had to put the $50 charge back on my card...well who is their right mind is going to let them keep $81.07 versus $50??? I told them I wanted ALL of my money back and their advertisement is deceptive and customer service was terrible. I in no way clicked anything on the site to sign up for this membership and want my $50 that was deceptively taken refunded to me and I will never use this site or company again. I informed them I was filing this complaint with the Revdex.com to get the money owed to me and they did not care.Desired Settlement: I would like the $50.00 membership fee credited back to my card as well as a statement from the company that they will fix this issue on their site so other people will not be charged additional fees by a dishonest company. Since myself and 4 other people all unknowingly got charged the $50 membership fee, clearly something is wrong here.

Business

Response:

[redacted] enrolled to our Pet Plus membership originally 4/**/15 when placing order on our website under order numbers [redacted] for $50 to get wholesale pricing on her pets medications. On 5/**/15 she placed a duplicate order, order number [redacted] enrolling a second time to the Pet Plus membership by mistake. [redacted] called in the same day on 5/**/15 and requested to cancel the duplicate order number [redacted] and cancel both memberships and refund her the $50 for each agreeing to pay an $81.07 difference for order number [redacted] for retail value since she was not on the Pet Plus membership anymore, providing wholesale pricing on pet medications. The order cancellation was taken care of on 5/**/15 and $100 refund for the memberships were processed on 5/**/15 and the $81.07 difference was processed on 5/**/15. [redacted] then called in on 5/**/15 and requested to re-activate one of her memberships for $50. On 5/**/15 we refunded $81.07 that was charged on 5/**/15 since she re-activated her membership on 5/**/15 to get wholesale pricing.

Review: I signed up on February **, 2014 for Petplus.com's Trial offer through swagbucks.com of $5.49 with my prepaid gift card ending in X1799 which expires on 5/**which would be credited after cancellation. I cancelled the membership via email on February **, 2014 and February **, 2014 and called Petplus several times requesting the refund. It's been over a month and the amount has not been credited. Petplus.com trial offer stated that the amount of $5.49 would be refunded within the 7 days.Desired Settlement: The amount of $5.49 needs to be credited back before my prepaid gift card

Business

Response:

We're sorry to hear about this issue. It seems there has been a misunderstanding about the terms of the PetPlus plan, which state clearly that there are no refunds [redacted] While members can cancel anytime, there is no refund for membership fees already paid. If you were led to believe otherwise through Swagbucks or another referring website, please reach out to [redacted] so we can look into it further.

As a good faith gesture, we will reach out to offer you a refund for the $5.49 you believe you are owed.

Please note in the future there are no refunds for membership fees paid, but that you can cancel your membership at anytime.

Sincerely,